DULUTH, GEORGIA -- They took the brakes and money. I took my car in for brake repair and was told that the Basic brakes did not fit and that I needed Premium Brakes. After 5 hours I was out of $349.98 and when I drove off the Brakes start squeaking immediately. I called and complained and was told to come back, when I went back I was told that the Brakes needed to be replaced in the Rear, which cost me $214.71. The Brakes continued to make an even louder squeaking sound. After the technician degreased the brakes, he instructed me to continue to drive the vehicle and give it a few days. I complied but the Brakes got worse.
I returned to Just Brakes for the 3rd time, only for them to tell me that there was nothing else they could do and for me to get a second opinion in which I did. I took my car to the Dealership and was charged $332.01 for the front brakes had to be replaced and I was told that the Brakes was bad and was worn down and needed to be returned. After the Dealership replaced the Brakes the squeaking ceased immediately. I took the Brakes back and the General manager was there, he made a copy of all the documents and took the Brakes and told me that he would call me and that he was going to forward everything to Corporate for my return.
More than a week went by, I have made several calls to Just Brakes and corporate and now this General manager is trying to offer me a $100.00 store credit? For what? They have my money and the Brakes. I will be writing a letter to the BBB and seeking legal assistance to take them to small claims court.
DALLAS, TEXAS -- DO NOT COME HERE!!! Let's start with the nightmare of JUST BRAKES. I'm taking my time to carefully describe this terrible experience to warn any other consumer to stay away from this places, please take your time and read this before taking your car to them.
First I took my Toyota tundra 2008 with 90k miles that had worked perfectly and just needed pad replacements to their midway location for a $99 break change which is a complete hoax, once they check the vehicle they throw at you $1,000's of dollars of additional repairs that most likely are not needed (at least according to Toyota), so if you stick to the brake replacement only they look at you as if you were stealing from them, and tell you there is no guarantee on the breaks if you don't do the recommended repairs, but the vehicle was in perfect shape and I knew exactly what I needed.
When they gave me my truck back, after 2 weeks of use, the breaks started squeaking like a tortilla machine, I called and complained, they tell me to bring it back, of course they say that it's because I didn't do the recommended repairs, but my truck was working perfectly before they laid hands on it!!! No noise at all, everything was working perfectly, I just knew I needed pads because I changed my tires and I was advised to replace the front pads soon.
So I tell them I'm not going to spend $500 on a caliper reconstruction that they recommended (and the Toyota dealer later disagreed on that need), it was very upsetting that if my vehicle was in perfect shape when I brought it in, why is it making noises after they did a repair??? The only answer is BAD QUALITY PADS... when I told this to their employee, his answer was, "what did you expect from a $99 break replacement?!!" Not being this bad enough when they put my truck back together they break the center caps of my 2 passenger side rims!!!
I had just washed my truck that day in the morning and those caps were in perfect shape (I have people willing to testify from the car wash), when I complain about it they deny the damage caused by them, stating that it was already that way... When I tell them to prove it to me, they can't. I'm asking them where I signed off that my vehicle had damage, and they don't have any proof at all, just internal documents that they conveniently have and no one else has seen up to that point.
I was considerate enough to contact their corporate office before writing the review giving them a chance to make it right, and guess what??? Corporate was even worse!!! Without giving any credibility to a customer, he completely accused me of trying to rob them, and threatened me to post bad reviews on my company, if I posted a bad review on them!!! It's Unbelievable the pants this guy had desperately threatening me so I didn't review them as they deserved!!!
I just want to put on the table that the $40 dollars the caps cost don't make a difference to me, If I took my time to complain and call and go through the whole procedure, using my time that is far more valuable than the caps, was because the whole experience felt like a total ABUSE and wanted to give them the opportunity to be better, and what do I get Aggression over Aggression!!!
MANSFIELD, TEXAS -- Aug 31, 2010, I visited Just Brakes location #36, on N. Collins in Arlington, TX. I heard positive feedback about the company & $99 brake replacement special. The employees at this location were very pleasant & professional. After inspecting my original brakes on my 2007 Toyota, the Manager said further repair was needed. In addition to the pads, calipers needed rebuilding, disc hardware & return springs replaced, & brake system bled & adjusted. After quoted almost $400, I reluctantly agreed. The mgr. eased my mind by showing me exactly what they were doing. I appreciated this great customer service.
After repairs, the mgr. said some squealing would occur at first. For the next 3weeks, my brakes felt like sandpaper against sandpaper, grinding noises, w/ constant squealing. Upset that I just paid $400, I returned to have them looked at again. This time they found no issues but re-lubricated the parts. They said there may be occasional squealing, which was normal, but I shouldn't have any issues. During this visit, another customer was very upset w/ mgmt. due to the “shady business they're running.”
As my experience at this location was positive, I assumed he was being difficult. However, he started talking to other customers & reported the EXACT issues w/ his brakes as I had w/ mine. This made me uneasy, questioning the integrity of the company. I still gave Just Brakes the benefit of the doubt due to their great customer service.
The next 2 months, the “occasional squealing” became constant; the noise was much worse than before! Not willing to return to the same location, I took my car to the S. Cooper store #10 in Arlington on Nov 18, 2010. The mgmt. was very kind & understood my frustration. The mgr. said he found no issue w/ the rear brakes but the front brakes were “severely contaminated.” He explained the other store did something to cause the constant squealing. He fixed them & as I drove off, my brakes squealed.
In Jan 2011, a friend showed me his service receipt from the same Just Brakes. The invoice showed the exact same repairs my car had! I was surprised to find that my friend was charged over $600 for his repairs. It was this moment I knew the business Just Brakes was conducting lacked honesty & integrity. 3 months after my last visit (now Feb 2011), I had constant squealing, this time sounding worse than ever. The emergency brake made a loud metal-grinding sound. For fear of my brakes giving out & not wanting to return to any Just Brakes, I wrote a letter to Just Brakes corporate office. I was contacted by the company.
They directed me to take my car to their Mansfield location (#150) & meet w/ the mgr. at the time, **. In early March 2011, I took my car to **. **told me that the brakes used by all Just Brakes stores didn't always work on all vehicles; Toyotas, he said, commonly had issues w/ their pads. He showed me a different brake pad, supposedly made out of a softer, ceramic material, which he was going to use (even though the corporate office might frown upon that). After the repairs, my car no longer had any brake issues. I trusted this location due to Manager **.
April 2012, my brakes started squeaking. Because I trusted **, I returned to the Mansfield store. A new manager, **, was transferred to the location (from Irving); I went ahead & had him service my brakes. ** said the brakes were fine, but I needed to flush the brake fluid, which cost me almost $100. After this visit, my brakes caused my car to shake when applied.
After my Toyota reached 100K miles, I took it to my Toyota dealership to have it serviced. One of the issues they noted was the shaking when the brakes were applied. The Toyota service technician said the rotors were not turned after my last Just Brakes visit. Even though they identified warping on the rotors, they could still be turned. Since they were under warranty, I took them back to Mansfield Just Brakes in July 2012.
I explained to Mgr. ** what Toyota said. He said the rotors were too warped & needed replacement. He also said the rotors affected the calipers. Because of this, he wanted to replace the rotors, calipers, & would warranty out the brake pads & drums; costing me “only $550.” Despite what Toyota said, he insisted this extra work was necessary for the safe repair of my car. I asked if he'd put the same ceramic pads that ** put on my car. ** said that ** used the same brake pad that every Just Brakes location used. ** said that ** lied to me.
I decided to have the work done by Toyota. They checked the brakes & all the hardware. They were able to turn the rotors. When I picked up my car, I paid $99 & my brakes worked like new… like before taking it to **. This was a clear indication that Just Brakes is running a shady operation. They definitely have the customer service down; now they need to work on the trust, support, integrity, & respect for the customer & their hard-earned money!
ADDISON, TEXAS -- On Monday 05-11-2010 I went to the just brakes for the $99.00 special for pads and shoes on my Ford Ranger pickup. My Ranger only had 58,000 miles on it and has been taken very good care of. "**" was helpful and said it would not take too much time and I should have it by noon. I was expecting "The Call" to try to up sell their services but I knew all I needed was to replace the pads and shoes machine the rotors on the special. My truck is a daily driver it is not used for heavy loads. "**" told me that I really needed to have my bearings re-packed; I reminded him that, that service was in the $99.00 package.
We both agreed that the special would be performed and that my Truck would be ready. An hour later "**" called a little agitated. "**" proceeded to tell me that my calipers pistons were out of round and definitely needed to be replaced and all the ball joints needed to be repacked with grease. And I had to replace the entire rotor that I was concerned about. Of course all at an enormous cost. Since my mechanic just performed a 50,000 mile service check on my truck all of that was just inspected. I knew the condition of my truck and I did not have any problems that they spoke of. I did need new brakes and I knew I had bad pad on the right front and was concerned about it.
I stated to "**" that the extra work was not necessary as I just had all that service work he spoke about performed at 50K. "**" then proceeded to get a little angrier because I was not buying in to his game. He told me that this was an absolute necessity and that if I didn't get this work performed now he would set my truck back on the ground and I could take. I said sure no problem I can always go to Midas or Good Year as they also had $99.00 brake specials and I would be by at noon to pick it up. That is when he hung up on me.
I walked back to the Just Brakes and picked up my truck. "**" was at least nice and handed me the keys. Since I went on-line to the Ford dealership and saw they had a $99.00 break special plus other coupons for price reductions. I decided to go there. The Ford service advisor on the phone told me that Calipers are sealed and they cannot serviced. Only the master/slave pistons can be replaced. I had the brakes and the other service work done. The rotor I was worried about machined out just fine and was not damaged at all. So I decided to upgrade to a better pad and shoe but with the 20% discount and the $99.00 special I only paid out $147.00 for the brakes.
Stay away from just brakes go to anybody else and pay more I found out they cannot be trusted to give you any valid information.
ALBURQUERQUE, NEW MEXICO -- The best service we ever had. The people there and mostly Dave ** were so helpful. He got our car back on the road in no time. Help with other road trip, tips as we had never been in Albuquerque. Sure wish I could get service like that in Maine. Again, thank you so much.
MANSFIELD, TEXAS -- Just Brakes gives you a price then hand you a bill with several other charges that you were not told about, then of course you have to pay to get your vehicle. Do not ever use these people. It's all a scam and it's happening at all of them so I'm assuming it's company wide policy to do this.
ATLANTA -- I went to three Just Brakes in Georgia, Howell Mill, Druid Hills and Riverdale and all of them are rip offs. They charged me over $1000 and my car still was not right. The District manager ** is a racist and refused to repair my car or refund my money. If you want to be ripped off then go to Just Brakes.
HENDERSON, NEVADA -- We took our car for routine rear brakes on 12-15-14. The technician damaged our car (didn't know what he was doing and didn't have correct equipment per manager). It eventually was sent to the dealer to repair several damaged parts, and we just got it back today, 1-9-15. We were without our car for weeks. Communication through all of this was nonexistent. The manager says he hasn't been able to get a hold of 'corporate office' in all this time to discuss a refund. And it all started with routine brake work! Please beware of this place.
ORLANDO, FLORIDA -- So I made an appointment at Just Brakes in Orlando fl on w. Colonial dr. I got an estimate the day before at another shop and was told I need new front rotors and brake package. I went to Just Brakes to shop around, they took my car apart, and said I need new brakes and rotors, which I expected. He said my rotors were going metal on metal and was so bad he cannot just put fresh pads on the rotor because it's illegal. Also said my calipers need to be rebuilt, front and back... Would cost me $680 total. Keep in mind he is talking a mile a minute this whole time, using clever metaphors and sales jargon. I told him I can't afford that and would return when I could.
I told him put back together and I'll be on my way. He came back saying, "I am trying to help you, if you don't do calipers today it will be $544." I said no, he came back saying he could get rotors for a little less (he initially wanted $158/rotor). Came back saying $99 a rotor and would charge me $42 hardware or wouldn't perform the $49 brake fluid flush. Cost. So to fix my 2 front with rotor, it would be $319, or I could do 1 rotor $218, or just put new brakes and shoes for $99... This is after he said legally he can't do just pads and shoes. I told him very nicely, "my husband will come back on the weekend cause we can't afford today..."
I made sure not to lose my temper cause my car was still in pieces... It took them 2 hrs to get my car back together after I had to tell him 3 times that I'm not interested. I was there for 4 1/2 hrs total. Please spread the word about these crooks!
I am not the owner of the vehicle but the individual that was brought along to ensure that the owner was not taken advantage of. My friend brought her SUV into a local Just Brakes in Houston, TX recently to get her brake pads replaced and rotors turned. We left the vehicle at the location and returned to work expecting it to be done in a matter of hours. We were not gone from the place for 45 minutes before she received a phone call explaining that she needed extra work done that would bring her total bill to over $600.
Not even 30 minutes after she told the man NO to all this extra work, he calls her back three times in a matter of 30 minutes to try to get her to agree to a bunch of extra work that needed to be done to her suspension that absolutely did not need to be done. The total for his obnoxious extras was over $1000 on top of everything else. Needless to say, she took her car to the dealership shortly after and had them take a look at the vehicle and they confirmed that she indeed did not need any extra work and that her car was fine. I will simply never have anything to do with this company and will not recommend this place to anyone.