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My brake job
Posted by on 11/28/2001
HOUSTON, TEXAS -- I brought my car into your shop to have my brakes fixed. You charged me $450 to fix them, telling me my 'calipers were broken.' While I was in there, I heard you tell three other customers that their 'calipers were broken.' I find it hard to believe that there was a run on calipers that weekend. In addition to that, when I picked up my car, the back brakes, which had been fine previously, were making a popping noise.

To help keep me as a potential future customer, I would like the following:

I want my car fixed for free at ANOTHER shop. I don't trust these people

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Posted by Anonymous on 2002-02-16:
I agree with this person! Why is it that these people want to say anything about bad parts. If they are bad prove it by cleaning the part and compairing it to a brand new part and to add to this subject if a consumer went to an auto parts store the brake pads themselves doesnt even cost anywhere near $100.00
Posted by Hope2 on 2007-11-23:
I had the exact same experience... after taking my car for the brakes 99 dollar thing they got me for over 900.00 and two weeks later my rear wheel fell off... while driving, heard the popping noises too... they are a rip off ...and also hire ex cons -
this location is at Tatum and union hills , phoenix az . BEWARE OF JUST BRAKES !!!!!!!!!
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Brake Job Ripoff
Posted by Davev on 07/28/2007
HOUSTON, TEXAS -- I took my 1988 Jeep Wrangler to Just Brakes for their $99.88 brake special.
About a year earlier I replaced the rear brakes myself. I was a mechanic for years before becoming a machinist in the mid 70s.

I took my jeep to Just Brakes because the brakes had started making noise and I didn’t have the time to work on it myself. I didn’t expect to get a brake job for $99.88 because I have always believed that if something sounds too good to be true then it probably is.

I almost went thru the roof when the service manager called me and told me that I needed $695.00 worth of work done. I told him that was way more than I was willing to spend and I would just come and pick up my Jeep and do the job myself.

When I got there the manager had me take a look at the brakes ( the jeep was still taken apart when I arrived ). He told me the Jeep needed rear drums, shoes, and wheel cylinders. I had replaced the rear wheel cylinders about a year earlier and there is no way wheel cylinders will wear out in a year.
The noise I was hearing was from a spring in the right rear wheel that came off and caused excessive wear to the brakes in that one wheel. It needed shoes and a drum on that one wheel and that was all that needed to be repaired. He also told me that the front brakes needed pads, hoses, and the rotors needed to be resurfaced.

I told him again that I wanted him to put the Jeep back together the way it was and I would take it home and make the repairs myself. He then informed me that they would put all of the parts inside the Jeep and I could call a wrecker to get the Jeep.

Basically this left me no choice but to go on and let them do the work and screw me out of $695.00.

They called me when the job was done and I went and picked up my Jeep. On the way home the manager called me on my cell phone and informed me that they DID NOT replace the front hoses because they were out of stock and had to order them. The price to replace the hoses was $150.00 which was included in the price that I paid. I said ok and turned around and went back and told the manager that I thought the old hoses were fine and didn’t need replaced but he told me that if they didn’t replace them it would void my warranty.

After having dealt with this guy I knew I didn’t have a warranty anyway so I told him I didn’t care just refund the $150.00 for the hoses. He made me sign a release and told me I would have to wait two weeks for a refund because it had to come from the corporate headquarters.

I had no choice but to agree and left.
Two weeks came and went and when they didn’t call me I called them and they told me that they didn’t have a refund check for me and that I needed to contact customer service.

I contacted customer service and ended up with a voicemail so I left a message and my phone numbers. I never got a call back so I kept calling until I finally got to speak with a Customer service rep who told me that he would check on it and call me back. Of course he didn’t call back so I had to call him back several times to finally get him on the phone.

When I finally got to talk to him he told me that he would have a check sent to the store where the work was done and I could pick it up there and that it would be about two weeks. After almost three more weeks I finally got the check. It took more that six weeks to get that refund for work they should have done and didn’t.

This all took place in 2003 and in 2004 I had to replace my rear brakes again with less than 10,000 miles since the Just Breaks brake job. A few months after that the front brakes needed to be replaced.

This is what I paid for brake parts:
Front rotors: $59.90
Pads: $14.95
Rear drums: $39.90
Rear shoes $19.95
Total parts: $134.70
Just Brakes are crooks and liars and I read that the Better Business Bureau has kicked them out.

I think their name should be “Just The Breaks” because if you go to them for brake work you are going to get SCREWED and those are “Just The Breaks”.

DV
Houston Tx.
     
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Posted by Starlord on 2007-07-28:
I was a brake and muffler mechanic in my youth, and they really saw you coming. There is no way that their treatment of you was ethical or legal. They ripped you up, down and back up the middle. I wish there was a way to get them back.
Posted by Hugh_Jorgen on 2007-07-28:
Since they came to town here I know at least a dozen folks that have stopped by there for brakes. That seems to be their standard program - no one can get by with the $99 brake job - it's always between $600 and $800.
Posted by Justusryan on 2007-07-28:
Yeah, this company sounds like BS!
Posted by pleasedontgotojustbrakes on 2009-02-04:
here is the letter i sent to the company. DONT GO TO JUST BRAKES IT IS A SCAM!!!!!!!!!!!!!!!!!!
What a joke of a company this must be. Never in my life until today have I been treated so poorly at a place in which I was about to get ripped for 300 bucks, by Joel the 40 year old creepy pedefile. I was in the location on cooper in Arlington. Im sure the one reading this could care less from similar complaints I have read all over the net since the incident earlier today. I was quoted $300 to simply replace pads and do rotors which i now know didn't even need that. After my car sat on a jack for three hours as I waited I simply asked Joel how much longer, as he replied, " huh it will take me a least another hour just to do the rotors." At that time I told him nevermind put my car together. He started to get a little aggressive at that point yelling about how I was gonna pay for the pads he ordered from across town (which still hadnt got there). I then told him it would be fine I would pay the %100 upmarked pads and would pick them up the following day. It was then he snapped, stormed into the bay, came back in a few seconds and proceded to tell me what I could go do with myself. I then assured him I wouldn't be paying for anything and then waited for my car to be put back together. As I said before your company is made up of crooks and convicts from what I can tell so I am sure that nobody even reads these, however I will make it a goal in my life to deter as many people from being scammed by your company as possible.
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The Just Brakes up sell phone call
Posted by Mot Tac on 05/13/2010
ADDISON, TEXAS -- On Monday 05-11-2010 I went to the just brakes for the $99.00 special for pads and shoes on my Ford Ranger pickup. My Ranger only had 58,000 miles on it and has been taken very good care of. "JJ" was helpful and said it would not take too much time and I should have it by noon.

I was expecting “The Call” to try and up sell their services but I knew all I needed was to replace the pads and shoes machine the rotors on the special. My truck is a daily driver it is not used for heavy loads. "JJ" told me that I really needed to have my bearings re-packed; I reminded him that, that service was in the $99.00 package. We both agreed that the special would be performed and that my Truck would be ready.

An hour later "LL" called a little agitated. "LL" proceeded to tell me that my calipers pistons were out of round and definitely needed to be replaced and all the ball joints needed to be repacked with grease. And I had to replace the entire rotor that I was concerned about. Of course all at an enormous cost.

Since my mechanic just performed a 50,000 mile service check on my truck all of that was just inspected. I knew the condition of my truck and I did not have any problems that they spoke of. I did need new brakes and I knew I had bad pad on the right front and was concerned about it.

I stated to "LL" that the extra work was not necessary as I just had all that service work he spoke about performed at 50K. "LL" then proceeded to get a little angrier because I was not buying in to his game. He told me that this was an absolute necessity and that if I didn’t get this work performed now he would set my truck back on the ground and I could take. I said sure no problem I can always go to Midis or Good Year as they also had $99.00 brake specials and I would be by at noon to pick it up. That is when he hung up on me.

I walked back to the Just Brakes and picked up my truck. "JJ" was at least nice and handed me the keys. Since I went on-line to the Ford dealership and saw they had a $99.00 break special plus other coupons for price reductions. I decided to go there.

The Ford service advisor on the phone told me that Calipers are sealed and they cannot serviced. Only the master / slave pistons can be replaced. I had the brakes and the other service work done. The rotor I was worried about machined out just fine and was not damaged at all. So I decided to upgrade to a better pad and shoe but with the 20% discount and the $99.00 special I only paid out $147.00 for the brakes.

Stay away from just brakes go to anybody else and pay more I found out they cannot be trusted to give you any valid information.
     
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Posted by Anonymous on 2010-05-13:
Thanks for the heads up! This seems to be a reoccurring theme within this company.
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Taking Advantage of Young Girls Lack of Knowledge
Posted by TXConsumer on 02/11/2013
I am not the owner of the vehicle but the individual that was brought along to ensure that the owner was not taken advantage of. My friend brought her SUV into a local Just Brakes in Houston, TX recently to get her brake pads replaced and rotors turned. We left the vehicle at the location and returned to work expecting it to be done in a matter of hours. We were not gone from the place for 45 minutes before she received a phone call explaining that she needed extra work done that would bring her total bill to over $600.

Not even 30 minutes after she told the man NO to all this extra work, he calls her back three times in a matter of 30 minutes to try and get her to agree to a bunch of extra work that needed to be done to her suspension that absolutely did not need to be done. The total for his obnoxious extras was over $1000 on top of everything else. Needless to say, she took her car to the dealership shortly after and had them take a look at the vehicle and they confirmed that she indeed did not need any extra work and that her car was fine. I will simply never have anything to do with this company and will not recommend this place to anyone.
     
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Posted by trmn8r on 2013-02-12:
Excellent complaint. From your description it sounds like they indeed were shamelessly attempting to rip her off.

I recently had a shop I asked to mount tires tell me some suspension work needed to be done, and in fact it did as the tech was able to demonstrate to me. I told them I will do it elsewhere. However, you must be on the alert, especially when they tell you over the phone. I had that happen once, and was really upset when the manufacturer dealer I bought it from told me none of that work was needed.

Just Brakes should live up to their moniker and not be ripping people off.
Posted by HRR on 2013-02-18:
Ijust got done taking my car to the dealership to confirm what just brakes had told me. I went to just brakes to get new pads, they called to tell me my calipers were leaking and bolts were rusted in my minivan that is 3 years old with 50k miles on it and the repairs would cost almost $600. They even told me that driving my car was very dangerous if I didn't fix it..= So, being under warranty with KIA, I took it there. They said that NOTHING was wrong with my brakes or anything to do with them. I wish I could sue them for wasting my time, lol.
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Jb Takes Advantage Of Customers' Ignorance Of Brakes
Posted by Mfpchat on 04/12/2014
Wife took her Honda in for routine brake job. Trusted a nationally-known company to be fair. Wound up paying more than 1000 dollars for a brake job; many items done had nothing to do with the braking system. Google Just Brakes Bedford Texas and read the complaints before you go near them.
     
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Do Not Go There!
Posted by Yued on 11/07/2013
DALLAS, TEXAS -- DO NOT COME HERE!!! lets start with the nightmare of JUST BREAKS.

I'm taking my time to carefully describe this terrible experience to warn any other consumer to stay away from this places, please take your time and read this before taking your car to them.

First I took my Toyota tundra 2008 with 90k miles that had worked perfectly and just needed pad replacements to their midway location for a $99 break change which is a complete hoax, once they check the vehicle they throw at you $1,000's of dollars of additional repairs that most likely are not needed (at least according to Toyota), so if you stick to the break replacement only they look at you as if you where stealing from them, and tell you there is no guarantee on the breaks if you don't do the recommended repairs, but the vehicle was in perfect shape and I knew exactly what I needed

When they gave me my truck back, after 2 weeks of use, the breaks started squeaking like a tortilla machine, I called and complained, they tell me to bring it back, of course they say that it's because I didn't do the recommended repairs, but my truck was working perfectly before they laid hands on it!!! no noise at all, everything was working perfectly, I just knew I needed pads because I changed my tires and I was advised to replace the front pads soon.

So I tell them I'm not going to spend $500 on a caliper reconstruction that they recommended (and the Toyota dealer later disagreed on that need), it was very upsetting that if my vehicle was in perfect shape when I brought it in, why is it making noises after they did a repair???

The only answer is BAD QUALITY PADS... when I told this to their employee, his answer was what did you expect from a $99 break replacement!!!!!

Not being this bad enough when they put my truck back together they break the center caps of my 2 passenger side rims!!!!

I had just washed my truck that day in the morning and those caps where in perfect shame (I have people willing to testify from the car wash), when I complain about it they deny the damage caused by them, stating that it was already that way...

When I tell them to prove it to me, they can't. I'm asking them where I signed off that my vehicle had damage, and they don't have any proof at all, just internal documents that they conveniently have and no one else has seen up to that point.

I was considerate enough to contact their corporate office before writing the review giving them a chance to make it right, and guess what???

corporate was even worse!!! without giving any credibility to a customer, he completely accused me of trying to rob them, and threatened me to post bad reviews on my company, if I posted a bad review on them!!!

It's Unbelievable the pants this guy had desperately threatening me so I didn't review them as they deserved!!!!

I just want to put on the table that the $40 dollars the caps cost don't make a difference to me, If I took my time to complain and call and go through the whole procedure, using my time that is far more valuable than the caps, was because the whole experience felt like a total ABUSE and wanted to give them the opportunity to be better, and what do I get Aggression over Aggression!!!
     
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Posted by FoDaddy19 on 2013-11-08:
If a company that specialized in *brakes* called itself "Just Breaks", that's probably a bad sign.
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Just Brakes Good Service
Posted by Mscollier1 on 09/26/2013
FORT WORTH/LAKE WORTH, TEXAS -- I Googled some reviews before going into Justbrakes and was concerned and talked to the main guy about my concerns. He assured me that there are always going to be [snip] off people and I felt his professionalism was enough for me to let them so the work. My car was finished in a timely manor, and everything went as talked about. Paid my $99.99 and was on my way. Sorry the rest of you had terrible times but I had no such experience. In fact I'm going back today to get my oil changed:)
     
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Posted by trmn8r on 2013-09-26:
On the internet, you have to interpret the universe of complaints that you find. You look for patterns. You look for the possibility someone is writing a false review.

HOWEVER, the kind of review the business owner referred to - "[snip] people" - those people are likely writing a legitimate review. It may be that negative complaints are more common than positive ones, but that doesn't necessarily invaidate them.

When I see a review such as yours, which refers to negative complaints and says "hey, I had no problem," it doesn't sway me one way or the other. If a reviewer says they saw the complaints before going to a business, it gives me great pause.

It's the internet. You can't believe everything you read, one way or the other. You look at the balance and see if a theme develops.
Posted by Bill on 2013-09-26:
Most people will not take the time to write a good review. If the service was OK and what they expected there's little likelyhood they will comment.
If it's bad then there's a much greater chance they will take the time to write a review.
You have to balance this when reviewing a business you're planning on using.

Also, I saw a article not too long ago that said upwards of 40% of the reviews posted are fake.
Bad reviews get posted by the competition so you have to take the reviews with a grain of salt.
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Almost Taken for a Ride!!
Posted by Thirddaystir on 07/08/2013
TEMPLE, TEXAS -- I went into a Just Brakes for an inspection and the "$99.95 special". My brakes had no problems and stopped the truck on a dime. I was told that I had a bad pulse in the brake pedal(which I didn't feel). They took the wheels off and inspected all rotors and pads. I got a $1300.00 estimate on a brake system that previously had no problems. They told me the usual lines. All calipers need to be rebuilt, all rotors need to be replaced. All pads need replaced(1/2 inch of material on all pads). Your serpentine belt isn't cracked but should be replaced anyway. Your air filter is dirty( I think I can replace an air filter).Needless to say, I told them to put it back together and I'd pay them for the inspection and the fluid flush.

I'm not sure I got an entire system flush, just glad to get out with a $60.00 bill. I would advise anyone to stay away from Just Brakes!!
     
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Posted by No entitlement attitudes please on 2013-07-18:
Whole I agree that these places are a scam. .. your pay is disingenuous in that a person with a perfectly working brake system as you claimed would never go in for an inspection
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This Place Will Tell You Anything to Get You to Spend as Much as They Can Take From You.
Posted by Gusarteaga on 05/11/2013
I was told I needed more then I actually did. I said no thanks and they gave it to me good. I had to have my brakes re done at a credible and most professional shop. I paid for a brakes job and got the cheapest brakes they could put on my truck.

Just Brakes is a scam and they shouldn't be allowed to have a license to even drive a car........!!!!!!!!!
     
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Just Brakes...running a dishonest, shady operation!
Posted by Tazman72 on 07/21/2012
MANSFIELD, TEXAS -- Aug 31, 2010, I visited Just Brakes location #36, on N. Collins in Arlington, TX. I heard positive feedback about the company & $99 brake replacement special. The employees at this location were very pleasant & professional. After inspecting my original brakes on my 2007 Toyota, the Manager said further repair was needed. In addition to the pads, calipers needed rebuilding, disc hardware & return springs replaced, & brake system bled & adjusted. After quoted almost $400, I reluctantly agreed. The mgr. eased my mind by showing me exactly what they were doing. I appreciated this great customer service.

After repairs, the mgr. said some squealing would occur at first. For the next 3weeks, my brakes felt like sandpaper against sandpaper, grinding noises, w/ constant squealing. Upset that I just paid $400, I returned to have them looked at again. This time they found no issues but re-lubricated the parts. They said there may be occasional squealing, which was normal, but I shouldn’t have any issues. During this visit, another customer was very upset w/ mgmt. due to the “shady business they’re running.” As my experience at this location was positive, I assumed he was being difficult. However, he started talking to other customers & reported the EXACT issues w/ his brakes as I had w/ mine. This made me uneasy, questioning the integrity of the company. I still gave Just Brakes the benefit of the doubt due to their great customer service.

The next 2months, the “occasional squealing” became constant; the noise was much worse than before! Not willing to return to the same location, I took my car to the S. Cooper store #10 in Arlington on Nov 18, 2010. The mgmt. was very kind & understood my frustration. The mgr. said he found no issue w/ the rear brakes but the front brakes were “severely contaminated.” He explained the other store did something to cause the constant squealing. He fixed them & as I drove off, my brakes squealed.

In Jan 2011, a friend showed me his service receipt from the same Just Brakes. The invoice showed the exact same repairs my car had! I was surprised to find that my friend was charged over $600 for his repairs. It was this moment I knew the business Just Brakes was conducting lacked honesty & integrity.

3months after my last visit (now Feb 2011), I had constant squealing, this time sounding worse than ever. The emergency brake made a loud metal-grinding sound. For fear of my brakes giving out & not wanting to return to any Just Brakes, I wrote a letter to Just Brakes corporate office. I was contacted by the company. They directed me to take my car to their Mansfield location (#150) & meet w/ the mgr. at the time, Tim Galvan. In early March 2011, I took my car to Tim. Tim told me that the brakes used by all Just Brakes stores didn’t always work on all vehicles; Toyotas, he said, commonly had issues w/ their pads. He showed me a different brake pad, supposedly made out of a softer, ceramic material, which he was going to use (even though the corporate office might frown upon that). After the repairs, my car no longer had any brake issues. I trusted this location due to Manager Tim Galvan.

April 2012, my brakes started squeaking. Because I trusted Tim, I returned to the Mansfield store. A new manager, Charles, was transferred to the location (from Irving); I went ahead & had him service my brakes. Charles said the brakes were fine, but I needed to flush the brake fluid, which cost me almost $100. After this visit, my brakes caused my car to shake when applied.

After my Toyota reached 100K miles, I took it to my Toyota dealership to have it serviced. One of the issues they noted was the shaking when the brakes were applied. The Toyota service technician said the rotors were not turned after my last Just Brakes visit. Even though they identified warping on the rotors, they could still be turned. Since they were under warranty, I took them back to Mansfield Just Brakes in July 2012.

I explained to Mgr. Charles what Toyota said. He said the rotors were too warped & needed replacement. He also said the rotors affected the calipers. Because of this, he wanted to replace the rotors, calipers, & would warranty out the brake pads & drums; costing me “only $550.” Despite what Toyota said, he insisted this extra work was necessary for the safe repair of my car. I asked if he’d put the same ceramic pads that Tim Galvan put on my car. Charles said that Tim used the same brake pad that every Just Brakes location used. Charles said that Tim lied to me.

I decided to have the work done by Toyota. They checked the brakes & all the hardware. They were able to turn the rotors. When I picked up my car, I paid $99 & my brakes worked like new…like before taking it to Charles. This was a clear indication that Just Brakes is running a shady operation. They definitely have the customer service down; now they need to work on the trust, support, integrity, & respect for the customer & their hard-earned money!
     
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