ARIZONA -- Just Brakes, Mesa, AZ., was supposed to provide a "Free Estimate", but instead the salesman forged signing of approval and started the work prior to providing the estimate; thus, scammed the customer and defrauded out of $770+.
Research shows that the company sends TEAMS of 2 to each outlet teaching how to SCAM and cheat customers; then, they don't do some of the services or overcharge doing unnecessary work - anything to jack up the bill; then, totally disrespectful and hostile to their customers. Those that worked there say they Target customers by their cars, their age and defraud the elderly and women, in particular, as well as anyone with a nicer than avg. car - anyone they feel they can defraud.
Moreover, not only the inexperienced Salesmen are dishonest, but the entire company has a BUSINESS MODEL of Consumer Fraud and even engage in criminal activities like forgery and lying about the work needed. JUST DISHONEST & JUST A SCAM.
This message is for anyone one who wrote an ignorant review on here about Just Brakes, when they don't know the first things about brakes or any type of automotive repair. First things first. If anyone here can find a price cheaper than 99.88 Plus 6 dollar shop supplies and tax... It comes to 113.29... You let me know. Nobody even comes close. This also included machining all 4 of my rotors and replaced pads on all four wheels.
Listen up people!!! Pads are not the only thing on your brake system!!! There's about 50 components to your brakes besides pads. Everyone on this blog drives their car until they hear a noise and then drive for 6 more months. So by the time they get to the repair shop, storming in saying... I want that 99.88 Deal. I ain't want nothing else. Well guess what. If you want to save on brakes. Do it yourself. So when it messes up... We'll see your bright and shining face at Just Brakes.
This is it. Just brakes didn't tell you to drive on your grinding brakes for 4 months and then wonder why you need 400 dollars of brake repair. Give me a break people. You brought the car to them. They didn't drag you in. And if most people forgot... It's your car stupid. If you don't like the price take your car somewhere else.
ARVADA, COLORADO -- Watch out! Every time you go into a certain auto repair shops they will always add on to any work you want done. I have a great mechanic who owns his own shop, but the $48 alignment special seemed like a good deal at Just Brakes. I left the truck and came back in an hour as told. It was still on the lift (bad sign!) They wanted to speak to me about the truck. I just KNEW what was next they added on a load of rubbish repairs that I knew I did not need. So $48 becomes almost a $1000!!! I left without doing anything and went to my mechanic who wanted only a fraction for needed repairs and upkeep.
Beware!!! Auto repair shops (in particular the chains) will try to get all the money they can from you. I have seen this MANY times in my life. I have had shops say I've needed something done when I just did the work myself in the previous 2 weeks. Find a good independent shop and get customer reviews online as much as possible. You will save money. Find a good mechanic and stay with them. Be careful, they are waiting to rip you off and that's the honest truth!!!
KATY, TEXAS -- People need to realize that 100 dollars does not always fix a car. The manager at the just brakes in Katy TX explanation for me he said that every customer gets the 99 dollar brake job. They do something no other brake repair company does they take the entire brake system apart and examine the complete system from the inside out.
And then find the root of what caused the problem that got you there in the first place... my brake job might not have been 100 dollars but I think I got a quality repair and I also now understand how my brakes work so before people start saying bad things about this company take your car to another repair facility and see what it will cost there... these are the good guys... and they are motorist assurance program approved... A+.
HOUSTON, TEXAS -- If you live in Texas and if you need to get your brake pads/shoes done along with your rotors resurfaced, be careful when you take it to Just Brake (any Location). Their Reps are trained to scare you to death and try to tell you that you need calipers Repaired and Whatnot (regardless of the car that you have). They will tell you that your brakes are wearing out inconsistently and you will probably die because your car is in a critical condition. They use words such as overheating, crystallization, and everything that they can make up to get you into buying repairs that you will not be able to see in the first place.
If you must, just get your brake pads changed and rotors resurfaced from them and make sure you keep the paper work because your pads are under lifetime warranty and you can take them back to just brakes and get new ones for much less. Don't agree to any dramatic stories that they give you regarding abnormal wear and tear of brake pads "DON'T FALL FOR IT". If you look at the receipts you will see that they have arbitration clauses in their because of which you cannot file a lawsuit against them. Their 99$package is good but their company is crooked as you know what! Just get the brakes and get out. Sincerely, an aware customer.
I have a 2008 Jeep Compass... I had started to have an occasional squealing issue when braking. I thought it odd that they would do this at 35k, but figured I should have them checked out, JUST IN CASE. Due to my work schedule for the next 3 weeks, I would be unable to make it to the dealership during business hours. So instead, on a Saturday, I stop in at the JUST BRAKES on Louetta Road, Spring, Texas to have them inspect and repair.
It sounded like disaster from the start. First... They only have HALF my brakes pads in-stock. That DQ'd be from the 99.88 special. Then after they dismantled all four tires... a young man wants to walk me on my inspection. My stomach begins to turn as he states "Crystallizing Front Pads due to excessive heat exposure" "Rotors in need of repair" "Back calipers are sticking causing delays and unnecessary wear" ...GRAND TOTAL WAS $561 and change. I simply told them to put my car back together and I would have a friend take it to the dealership on Monday. My excuse was, "There it will be free under warranty"
I get a call from the dealership on Tuesday to report to me that NOTHING IS WRONG WITH YOUR CAR. I asked about the "crystallizing pads" and they explain that my car has SEMI-METALLIC BRAKE PADS... they are composed of little pieces of metal... thus causing an occasional squeak or two from time to time as they wear down. GRAND TOTAL WAS $0... no repair needed.
When I took my Saturn in for a simple replacement of shoes and pads, I knew I should walk away after they had all the parts laying on the garage floor and told me I needed this and that for about $600. I have, personally, rebuilt both shoe (Bendix) and disk brake systems since I was 18 years old for less than $100 for the whole system. Granted, I took the disks and drums to a machine shop to be cleaned up for $5 apiece. I know I was stupid, but the last complete brake job I did was 12 years ago, and I'm now 63. Can't stoop so well anymore.
I did completely rebuild 4 engines in my life, beginning with a 52 Chevy which was clogged with old oil from slow driving around town when I took all the pistons home to clean the ring grooves out at my dining. Room table. When that old girl was cleaned out, she held a nice 80 mph all the way to the Quad Cities on her six without a whimper. Solid Car. Again, just don't go to Just Bakes unless they explain in detail every line and small line that they tell you, sign here and initial there; because you are signing a binding contract. Most don't. I would never do it again.
SCOTTSDALE, ARIZONA -- An employee came out and gave me an estimate ($275) before he actually looked at the car - he said that he had no parts in stock for my Corolla. I accepted it since that was what I expected to pay (I never once believed in their general ad). Since it seemed easy for him, he called me at home saying that it would now be $475 instead of $275. I said "no" this time and said that I would pick up the car. But then he said he would repair for $275 but would give no warranty. I was an old woman and the guy was so intimidating. I said okay - I just wanted to pick up the car. In less than a year, the pads needed to be replaced again.
OCOEE, FLORIDA -- My brakes were squeaking, but only in the morning. I called to set up an appointment for 4:30 on April 6th, 2009. They went over my car pointing out crystallized pads, and worn wheel cylinders. It would cost me $509.99, instead of their advertised price of $99.88. I told them I am a single mother and could not afford that. They said just do the $99.88 and the brake fluid flush at $39.99. (They said that brake fluid flush needed to be done every 12,000 miles) I told him to do the brakes at $99.88, but not the flush. They said to bring it back when I could do all of it. I told them to just put it all together and I will think about it.
I went to another company Palm Tire Automotive and had them look at my brakes. Palm Tire said there was nothing wrong with my brakes at all, they did not need to be replaced, everything was fine, pads were fairly new. I was one of the lucky ones who asked someone else. I am so glad I have friends who know about brakes, because Just Brakes sounded very convincing with their lies and deceit.
HENDERSON, NEVADA -- I called Just Brakes on 12/09/08 to get estimate for replacing brakes on my 2003 BMW X5. The representative introduced himself as ** and said it would cost $99 plus. He said to drop the car for an estimate. So, I dropped my car there and after 45 minutes he called me saying to come by and check to see what needs to be done. He wouldn't discuss the price on the phone. When I got there my car was on the lift with all four wheels off. His mechanic proceeded to show me that the boots on the front axle were torn and leaking oil.
This seemed obscured since I just took the car to Honest-1 Auto a few week earlier for a brake inspection and they didn't mention anything about the boots being torn. Also the car was inspected at BMW dealership a few months ago! I just wanted to get the cheapest estimate available to replace the front brakes. My car has only 45K miles. It's highly unlikely that the axle boots would be torn like that. I think Just Brakes tore them! They wanted to charge me $550 to replace them. Also, they said I need fix the calipers because the piston is sticking. The cost = $220.
Also, ** said I need to replace both front and rear pads and rotors. The cost = $430. The grand total coming to $1200. What a Ripoff! I was furious. I told him to put the car back together and I am taking it somewhere else. He tried to convince me to fix it there because they would charge much less than the dealership. Upon leaving I told him that he'll hear from my attorney.