I am not the owner of the vehicle but the individual that was brought along to ensure that the owner was not taken advantage of. My friend brought her SUV into a local Just Brakes in Houston, TX recently to get her brake pads replaced and rotors turned. We left the vehicle at the location and returned to work expecting it to be done in a matter of hours. We were not gone from the place for 45 minutes before she received a phone call explaining that she needed extra work done that would bring her total bill to over $600.
Not even 30 minutes after she told the man NO to all this extra work, he calls her back three times in a matter of 30 minutes to try to get her to agree to a bunch of extra work that needed to be done to her suspension that absolutely did not need to be done. The total for his obnoxious extras was over $1000 on top of everything else. Needless to say, she took her car to the dealership shortly after and had them take a look at the vehicle and they confirmed that she indeed did not need any extra work and that her car was fine. I will simply never have anything to do with this company and will not recommend this place to anyone.
DALLAS, TEXAS -- I go in with my 40k mileage well maintained 06 mazda3 just to change the rear brake pads, lured by the $89.95 deal! He sees and knows that it's the Mazda 3 but still makes me a bill of $89.95. Then they call me in a few hours at home saying that Oh it needs a specialty pads and it will $229 total! I am like why the heck did they not tell me that price before! I could have just gone to my dealer for that price.
Anyway they put on these pads which I noticed right away were not covering 100% of the rotor surface, like before. After a day or two it started making noises when braking, like it's hitting something. I take it back to them in a week! They remove the brake pads and find they were partly burned! Then they say the "calipers need to be redone" and made another bill of $300 to redo the calipers and put another set of Mazda pads... I called my dealer and they said they never heard anything like 'redoing the calipers'...
I took it straight to my dealer and they put in original Mazda pads and all the problems vanished! So just brakes IS NOT THE PLACE to go. They will screw your car!! Spend some money and get peace of mind at the dealership... I will never use just brakes again.
TEMPLE, TEXAS -- I went into a Just Brakes for an inspection and the "$99.95 special". My brakes had no problems and stopped the truck on a dime. I was told that I had a bad pulse in the brake pedal (which I didn't feel). They took the wheels off and inspected all rotors and pads. I got a $1300.00 estimate on a brake system that previously had no problems.
They told me the usual lines. All calipers need to be rebuilt, all rotors need to be replaced. All pads need replaced (1/2 inch of material on all pads). Your serpentine belt isn't cracked but should be replaced anyway. Your air filter is dirty (I think I can replace an air filter). Needless to say, I told them to put it back together and I'd pay them for the inspection and the fluid flush. I'm not sure I got an entire system flush, just glad to get out with a $60.00 bill. I would advise anyone to stay away from Just Brakes!!
ARIZONA -- Just Brakes, Mesa, AZ., was supposed to provide a "Free Estimate", but instead the salesman forged signing of approval and started the work prior to providing the estimate; thus, scammed the customer and defrauded out of $770+.
Research shows that the company sends TEAMS of 2 to each outlet teaching how to SCAM and cheat customers; then, they don't do some of the services or overcharge doing unnecessary work - anything to jack up the bill; then, totally disrespectful and hostile to their customers. Those that worked there say they Target customers by their cars, their age and defraud the elderly and women, in particular, as well as anyone with a nicer than avg. car - anyone they feel they can defraud.
Moreover, not only the inexperienced Salesmen are dishonest, but the entire company has a BUSINESS MODEL of Consumer Fraud and even engage in criminal activities like forgery and lying about the work needed. JUST DISHONEST & JUST A SCAM.
This message is for anyone one who wrote an ignorant review on here about Just Brakes, when they don't know the first things about brakes or any type of automotive repair. First things first. If anyone here can find a price cheaper than 99.88 Plus 6 dollar shop supplies and tax... It comes to 113.29... You let me know. Nobody even comes close. This also included machining all 4 of my rotors and replaced pads on all four wheels.
Listen up people!!! Pads are not the only thing on your brake system!!! There's about 50 components to your brakes besides pads. Everyone on this blog drives their car until they hear a noise and then drive for 6 more months. So by the time they get to the repair shop, storming in saying... I want that 99.88 Deal. I ain't want nothing else. Well guess what. If you want to save on brakes. Do it yourself. So when it messes up... We'll see your bright and shining face at Just Brakes.
This is it. Just brakes didn't tell you to drive on your grinding brakes for 4 months and then wonder why you need 400 dollars of brake repair. Give me a break people. You brought the car to them. They didn't drag you in. And if most people forgot... It's your car stupid. If you don't like the price take your car somewhere else.
ARVADA, COLORADO -- Watch out! Every time you go into a certain auto repair shops they will always add on to any work you want done. I have a great mechanic who owns his own shop, but the $48 alignment special seemed like a good deal at Just Brakes. I left the truck and came back in an hour as told. It was still on the lift (bad sign!) They wanted to speak to me about the truck. I just KNEW what was next they added on a load of rubbish repairs that I knew I did not need. So $48 becomes almost a $1000!!! I left without doing anything and went to my mechanic who wanted only a fraction for needed repairs and upkeep.
Beware!!! Auto repair shops (in particular the chains) will try to get all the money they can from you. I have seen this MANY times in my life. I have had shops say I've needed something done when I just did the work myself in the previous 2 weeks. Find a good independent shop and get customer reviews online as much as possible. You will save money. Find a good mechanic and stay with them. Be careful, they are waiting to rip you off and that's the honest truth!!!
KATY, TEXAS -- People need to realize that 100 dollars does not always fix a car. The manager at the just brakes in Katy TX explanation for me he said that every customer gets the 99 dollar brake job. They do something no other brake repair company does they take the entire brake system apart and examine the complete system from the inside out.
And then find the root of what caused the problem that got you there in the first place... my brake job might not have been 100 dollars but I think I got a quality repair and I also now understand how my brakes work so before people start saying bad things about this company take your car to another repair facility and see what it will cost there... these are the good guys... and they are motorist assurance program approved... A+.
HOUSTON, TEXAS -- If you live in Texas and if you need to get your brake pads/shoes done along with your rotors resurfaced, be careful when you take it to Just Brake (any Location). Their Reps are trained to scare you to death and try to tell you that you need calipers Repaired and Whatnot (regardless of the car that you have). They will tell you that your brakes are wearing out inconsistently and you will probably die because your car is in a critical condition. They use words such as overheating, crystallization, and everything that they can make up to get you into buying repairs that you will not be able to see in the first place.
If you must, just get your brake pads changed and rotors resurfaced from them and make sure you keep the paper work because your pads are under lifetime warranty and you can take them back to just brakes and get new ones for much less. Don't agree to any dramatic stories that they give you regarding abnormal wear and tear of brake pads "DON'T FALL FOR IT". If you look at the receipts you will see that they have arbitration clauses in their because of which you cannot file a lawsuit against them. Their 99$package is good but their company is crooked as you know what! Just get the brakes and get out. Sincerely, an aware customer.
I have a 2008 Jeep Compass... I had started to have an occasional squealing issue when braking. I thought it odd that they would do this at 35k, but figured I should have them checked out, JUST IN CASE. Due to my work schedule for the next 3 weeks, I would be unable to make it to the dealership during business hours. So instead, on a Saturday, I stop in at the JUST BRAKES on Louetta Road, Spring, Texas to have them inspect and repair.
It sounded like disaster from the start. First... They only have HALF my brakes pads in-stock. That DQ'd be from the 99.88 special. Then after they dismantled all four tires... a young man wants to walk me on my inspection. My stomach begins to turn as he states "Crystallizing Front Pads due to excessive heat exposure" "Rotors in need of repair" "Back calipers are sticking causing delays and unnecessary wear" ...GRAND TOTAL WAS $561 and change. I simply told them to put my car back together and I would have a friend take it to the dealership on Monday. My excuse was, "There it will be free under warranty"
I get a call from the dealership on Tuesday to report to me that NOTHING IS WRONG WITH YOUR CAR. I asked about the "crystallizing pads" and they explain that my car has SEMI-METALLIC BRAKE PADS... they are composed of little pieces of metal... thus causing an occasional squeak or two from time to time as they wear down. GRAND TOTAL WAS $0... no repair needed.
When I took my Saturn in for a simple replacement of shoes and pads, I knew I should walk away after they had all the parts laying on the garage floor and told me I needed this and that for about $600. I have, personally, rebuilt both shoe (Bendix) and disk brake systems since I was 18 years old for less than $100 for the whole system. Granted, I took the disks and drums to a machine shop to be cleaned up for $5 apiece. I know I was stupid, but the last complete brake job I did was 12 years ago, and I'm now 63. Can't stoop so well anymore.
I did completely rebuild 4 engines in my life, beginning with a 52 Chevy which was clogged with old oil from slow driving around town when I took all the pistons home to clean the ring grooves out at my dining. Room table. When that old girl was cleaned out, she held a nice 80 mph all the way to the Quad Cities on her six without a whimper. Solid Car. Again, just don't go to Just Bakes unless they explain in detail every line and small line that they tell you, sign here and initial there; because you are signing a binding contract. Most don't. I would never do it again.