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Consumer Frauds
Posted by on
TAMPA BAY, FLORIDA -- Just Brakes has been exposed as a bait and switch enterprise stealing from the public with no conscience or corporate policing. This company spends substantial resources advertising services only to lure the public into an active and repeated scam operation. The internet and local channels are crowded with almost exact replicas of complaints of their fraudulent practices. Here's the typical scenario. An individual hears repeated advertising about Just Brakes and a guaranteed $99 total brake service. So you take that squeaky sound into one of their numerous locations. Here is where you are expertly handled by a required examination while you wait in another area. Eventually you are asked to walk out into the work area where your car has been disected into pieces and parts. Now they work the actual swindle... Well maam, your brake system is borderline unlawful and unsafe. Your car needs new rotors, calipers, pads, master cylinder repair, and bleeding of oxidated brake fluid. Gosh... Gulp... how much is all that work going to cost? Well maam, looks like $349 to rebuild your calipers, and $265 for rotor repair and then we're going to need new pins, parts, and springs, $125 and $49 to bleed the system to adjust the pedal and emergency brake. Oh, and the $99 for the pads and wheel bearing grease. Well maam, looks like $887 plus tax uh .. $949.07. Gosh... Gulp... What am I going to do??

This happened three times in an hour while my car was being 'inspected'. The three of us started comparing estimates and experiences and knew with absolute certainty all of us were being ripped off! The manager was gone and the teenager in the back was smoking cigarettes and laughing with a friend. I was becoming more and more sure of my worst fears about auto repair. Who can you trust?? When I got my nerve I said to put my car together.. Now a crowd appears around my car they said it would be against the law for them to allow me to leave... Imagine, held hostage by a kid in the back making this stuff up to my face! I said I have $200 and that's all. Put it back together so I can leave! Well maam, we can do some of the front but the system won't be safe... Enough, I paid the $200 and heard the same sound I had in the first place. I ran to the nearest auto part store to ask a few questions about brake systems. Brand new caliper.... $68 and pads... $47!!! I found out that an ENTIRE brake system would not cost $1000 And then I went to the internet. Complaint after complaint with the same scenario over and over. A company practice of ripping people off! News stories of undercover stings... And still Just Brakes is out there doing it over and over to people exactly like you, me, and any other suckers with a car radio. Please share this story with anyone that will listen. The Florida Attorney General will certainly hear it from the three of us that met by accident that woeful Friday morning in Tampa Bay.
     
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Sparticus on 2007-04-09:
These "up-sell" tactics are nothing new in the auto repair industry... I wish there was some sort of way to regulate it... but I am afraid there is not. I know local tv stations are usually pretty interested in these type of stories. I would try contacting one of them to see if they can help investigate...
Anonymous on 2007-04-09:
Here is a clue for everybody. If you are told you need all new calipers, pads, rotors, and a master cylinder get a second opinion immediately (especially if your car is less than 10 years old). The odds of all these componets failing at once are greater than hitting the powerball lottery!!!!
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Jb Takes Advantage Of Customers' Ignorance Of Brakes
Posted by on
Rating: 1/51
BEDFORD, TEXAS -- Wife took her Honda in for routine brake job. Trusted a nationally-known company to be fair. Wound up paying more than 1000 dollars for a brake job; many items done had nothing to do with the braking system. Google Just Brakes Bedford Texas and read the complaints before you go near them.
     
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The Trauma Medic on 2014-04-20:
About 30 years ago, I needed brake pads on my 2 year old Oldsmobile Regency 98 so I took it to Just Brakes in Grand Prairie, Texas for the $99 special. During the day, I received several calls from the manager telling me how many problems I had....to the tune of almost $2000. My father went down there and asked to see my vehicle and told them that everything else they wanted to charge me for was fraudulent. He gave them a tongue-lashing about taking advantage of a woman. I've heard many times over the years that if a woman goes to Just Brakes alone, they will use every trick in the book to get unnecessary "repairs" out of her. That was 30 years ago. I've never been back.
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Just Brakes Good Service
Posted by on
Rating: 5/51
FORT WORTH/LAKE WORTH, TEXAS -- I Googled some reviews before going into Justbrakes and was concerned and talked to the main guy about my concerns. He assured me that there are always going to be [snip] off people and I felt his professionalism was enough for me to let them so the work. My car was finished in a timely manor, and everything went as talked about. Paid my $99.99 and was on my way. Sorry the rest of you had terrible times but I had no such experience. In fact I'm going back today to get my oil changed:)
     
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trmn8r on 2013-09-26:
On the internet, you have to interpret the universe of complaints that you find. You look for patterns. You look for the possibility someone is writing a false review.

HOWEVER, the kind of review the business owner referred to - "[snip] people" - those people are likely writing a legitimate review. It may be that negative complaints are more common than positive ones, but that doesn't necessarily invaidate them.

When I see a review such as yours, which refers to negative complaints and says "hey, I had no problem," it doesn't sway me one way or the other. If a reviewer says they saw the complaints before going to a business, it gives me great pause.

It's the internet. You can't believe everything you read, one way or the other. You look at the balance and see if a theme develops.
Bill on 2013-09-26:
Most people will not take the time to write a good review. If the service was OK and what they expected there's little likelihood they will comment.
If it's bad then there's a much greater chance they will take the time to write a review.
You have to balance this when reviewing a business you're planning on using.

Also, I saw a article not too long ago that said upwards of 40% of the reviews posted are fake.
Bad reviews get posted by the competition so you have to take the reviews with a grain of salt.
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This Place Will Tell You Anything to Get You to Spend as Much as They Can Take From You.
Posted by on
Rating: 1/51
KATY, TEXAS -- I was told I needed more than I actually did. I said no thanks and they gave it to me good. I had to have my brakes re done at a credible and most professional shop. I paid for a brakes job and got the cheapest brakes they could put on my truck.

Just Brakes is a scam and they shouldn't be allowed to have a license to even drive a car........!!!!!!!!!
     
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Buyer Beware
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ARVADA, COLORADO -- Watch out! Every time you go into a certain auto repair shops they will always add on to any work you want done. I have a great mechanic who owns his own shop, but the $48 alignment special seemed like a good deal at Just Brakes. I left the truck and came back in an hour as told. It was still on the lift.(bad sign!)They wanted to speak to me about the truck. I just KNEW what was next they added on a load of rubbish repairs that I knew I did not need. So $48 becomes almost a $1000!!! I left without doing anything and went to my mechanic who wanted only a fraction for needed repairs and upkeep. Beware!!!! Auto repair shops (in particular the chains) will try to get all the money they can from you. I have seen this MANY times in my life. I have had shops say I've needed something done when I just did the work myself in the previous 2 weeks. Find a good independent shop and get customer reviews online as much as possible. You will save money. Find a good mechanic and stay with them. Be careful, they are waiting to rip you off and that's the honest truth!!!
     
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Just brakes
Posted by on
KATY, TEXAS -- People need to realize that 100 dollars does not always fix a car. the manager at the just brakes in Katy TX explanation for me he said that every customer gets the 99 dollar brake job. they do something no other brake repair company does they take the entire brake system apart and examine the complete system from the inside out. and then find the root of what caused the problem that got you there in the first place... my brake job might not have been 100 dollars but I think I got a quality repair and I also now understand how my brakes work so before people start saying bad things about this company take your car to another repair facility and see what it will cost there... these are the good guys... and they are motorist assurance program approved... A+
     
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MDSasquatch on 2010-09-02:
I did my own brakes this past weekend, new rotors and pads, a bottle of brake fluid, some anti-squeal grease and a c-clamp. Took me an hour and cost about $110.

It's actually quite easy
skelly39 on 2010-09-02:
Isn't this a compliment?
MRM on 2010-09-02:
And for those of you who would like to learn how to change the brakes on your vehicle, go to YouTube. DIY repairs and maintenance are priceless!
Starlord on 2010-09-02:
When you see a place advertising brakes for $99, you must realize that that is not four-wheel brake repair. Normally speaking, that is one axle, either front wheel or rear wheels, and is a reline. They may turn the drum or rotors, but usually,it is brake pads for disc brakes and shoes for drum brakes. If they discover any other problems, like blown wheel cylinders, calipers, or a bad master cylinder, or even weak or broken brake hardware, they will charge you to fix it. Get an estimate in writing before one wrench touches your vehicle, specifying what work you will be getting for your money, and how much, if any, they are authorized to go over the initial estimate without your explicit okay. You are responsible for protecting yourself from overcharging. The brake shop is there to make money.
Disaster Worker on 2010-09-02:
I beg to differ with the OP as Just Brakes has come under investigation many times in Texas by the AG for disception. In 1986, I was a victim of a JB $99 job. They get you in the door then come up with all sorts of problems that must be fixed immediately with the bill usually in the $400-800 bracket. Do a little research on Just Brakes. The OP just got lucky. They are crooks.
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Just Brakes Reps are Hustlers and Hustlers only !!!!
Posted by on
HOUSTON, TEXAS -- If you live in Texas and if you need to get your brake pads/shoes done along with your rotors re surfaced, becarefull when you take it to Just Brake( any Location). their Reps are trained to scare you to death and try to tell you that you need calipers Repaired and What not( regardless of the car that you have).they will tell you that your brakes are wearing out inconsistently and you will probably die because your car is in a critical condition. they use words such as over heating, crystalization, and everything that they can make up to get you into buying repairs that you will not be able to see in the first place. if you must, just get t your brake pads changed and rotors resurfaced from them and make sure you keep the paper work because your pads are under lifetime warranty and you can take them back to just brakes and get new ones for much less. don't agree to any dramatic stories that they give you regarding abnormal wear and tear of brake pads"DON'T FALL FOR IT" . if you look at the receipts you will see that they have arbitration clauses in their because of which you can not file a lawsuit against them. their 99$package is good but their company is crooked as you know what !!! . just get the brakes and get out. sincerely, an aware customer
     
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Hit the Bank...For Just Brakes
Posted by on
I have a 2008 Jeep Compass...I had started to have an occasional squealing issue when braking. I thought it odd that they would do this at 35k, but figured I should have them checked out, JUST IN CASE. Due to my work schedule for the next 3 weeks, I would be unable to make it to the dealership during business hours. So instead, on a Saturday, I stop in at the JUST BRAKES on Louetta Road, Spring, Texas to have them inspect and repair.

It sounded like disaster from the start. First...They only have HALF my brakes pads in-stock. That DQ'd be from the 99.88 special. Then after they dismantled all four tires...a young man wants to walk me on my inspection. My stomach begins to turn as he states "Crystallizing Front Pads due to excessive heat exposure" "Rotors in need of repair" "Back calipers are sticking causing delays and unnecessary wear"......GRAND TOTAL WAS $561 and change.

I simply told them to put my car back together and I would have a friend take it to the dealership on Monday. My excuse was, "There it will be free under warranty"

I get a call from the dealership on Tuesday to report to me that NOTHING IS WRONG WITH YOUR CAR. I asked about the "crystallizing pads" and they explain that my car has SEMI-METALLIC BRAKE PADS....they are composed of little pieces of metal...thus causing an occasional squeak or two from time to time as they wear down. GRAND TOTAL WAS $0...no repair needed.
     
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ChuhBaca on 2010-02-21:
Just Brakes is notorious for that. They lure you in with the $99 special then try to perform a bunch of work that you don't need.

It's a shame because I have had nothing but good experiences with Brakes Plus, and unfortunately people confuse the two names. I took my truck to the dealership, they wanted to perform some brake work. Took it to Brakes Plus and they checked it out and concluded that I didn't need that work. Total cost=$0. When it came time to actually do that work, I took it back to Brakes Plus.
Soaring Consumer on 2010-02-21:
I saw this story on my local news channel about them:
http://www.wftv.com/action9/22592818/detail.html

I wouldn't trust them with my vehicle, voted helpful.
Anonymous on 2010-02-21:
Great link Soaring!

So Just Brakes tried to swindle you out of almost $600? Write a letter to their main office and remind them of the news story in the link that is provided in Soaring Consumers post. I'd also write to the bureau of automotive repair (if you have one in your state) and tell them about this.
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Don't Go To Just Brakes
Posted by on
When I took my Saturn in for a simple replacement of shoes and pads, I knew I should walk away after they had all the parts laying on the garage floor and told me I needed this and that for about $600. I have, personally, rebuilt both shoe (Bendix) and disk brake systems since I was 18 years old for less than $100 for the whole system. Granted, I took the disks and drums to a machine shop to be cleaned up for $5 apiece. I know I was stupid, but the last complete brake job I did was 12 years ago, and I'm now 63. Can't stoop so well anymore. I did completely rebuild 4 engines in my life, beginning with a 52 Chevy which was clogged with old oil from slow driving around town when I took all the pistons home to clean the ring grooves out at my dining
room table. When that old girl was cleaned out, she held a nice 80 mph all the way to the Quad Cities on her six without a whimper. Solid Car.

Again, just don't go to Just Bakes unless they explain in detail every line and small line that they tell you, sign here and initial there; because you are signing a binding contract. Most don't. I would never do it again.
     
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$99.99 Ad Is Full Of It - Don't Go To Just Brakes Scottsdale, AZ
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SCOTTSDALE, ARIZONA -- An employee came out and gave me an estimate ($275) before he actually looked at the car - he said that he had no parts in stock for my Corolla. I accepted it since that was what I expected to pay (I never once believed in their general ad). Since it seemed easy for him, he called me at home saying that it would now be $475 instead of $275. I said "no" this time and said that I would pick up the car. But then he said he would repair for $275 but would give no warranty. I was an old woman and the guy was so intimidating.

I said okay - I just wanted to pick up the car. In less than a year, the pads needed to be replaced again.
     
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Anonymous on 2009-05-10:
"I was an old woman"...

What is ya now?!! lol
GenuineNerd on 2009-05-10:
Brake shop "specials" usually just involve replacing the pads and resurfacing the rotors, or replacing the shoes and resurfacing the drums on drum brakes. Additional parts, which are often necessary, are extra, which means that that "$99 special" will eventually end up costing $300-$400 or more. And some vehicles aren't included...in this case, the car was a Toyota Corolla, and some brake shops only apply the "special price" to Big 3 products...so-called "American cars". And since the pads lasted only a year, probably cheap organic brake pads were used...semi-metallics and ceramics, which wear longer, cost more. Most newer vehicles come from the factory with ceramic pads. Brake repairs are one of the biggest auto-repair scams out there...you would be better off going to an independent mechanic for a brake job rather than to go to a chain muffler/brake/tire place.
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