HENDERSON, NEVADA -- We took our car for routine rear brakes on 12-15-14. The technician damaged our car (didn't know what he was doing and didn't have correct equipment per manager). It eventually was sent to the dealer to repair several damaged parts, and we just got it back today, 1-9-15. We were without our car for weeks. Communication through all of this was nonexistent. The manager says he hasn't been able to get a hold of 'corporate office' in all this time to discuss a refund. And it all started with routine brake work! Please beware of this place.
BEDFORD, TEXAS -- Wife took her Honda in for routine brake job. Trusted a nationally-known company to be fair. Wound up paying more than 1000 dollars for a brake job; many items done had nothing to do with the braking system. Google Just Brakes Bedford Texas and read the complaints before you go near them.
FORT WORTH/LAKE WORTH, TEXAS -- I Googled some reviews before going into Justbrakes and was concerned and talked to the main guy about my concerns. He assured me that there are always going to be ** off people and I felt his professionalism was enough for me to let them so the work. My car was finished in a timely manner, and everything went as talked about. Paid my $99.99 and was on my way. Sorry the rest of you had terrible times but I had no such experience. In fact I'm going back today to get my oil changed. :)
KATY, TEXAS -- I was told I needed more than I actually did. I said no thanks and they gave it to me good. I had to have my brakes re done at a credible and most professional shop. I paid for a brakes job and got the cheapest brakes they could put on my truck. Just Brakes is a scam and they shouldn't be allowed to have a license to even drive a car!!!
ORLANDO, FLORIDA -- So I made an appointment at Just Brakes in Orlando fl on w. Colonial dr. I got an estimate the day before at another shop at was told I need new front rotors and brake package. I went to Just Brakes to shop around, they took my car apart, and said I need new brakes and rotors, which I expected. He said my rotors where going metal on metal and was so bad he cannot just put fresh pads on the rotor because it's illegal. Also said my calipers need to be rebuilt, front and back... Would cause me $680 total. Keep in mind he is talking a mile a minute this whole time, using clever metaphors and sales jargon. I told him I can't afford that and would return when I could.
I told him put back together and I'll be on my way. He came back saying I am trying to help you, if you don't do calipers today it will be $544. I said no, he came back saying he could get rotors for a little less (he initially wanted $158/rotor). Came back saying $99 a rotor and would charge me $42 hardware or wouldn't perform the $49 brake fluid flush. Cost. So to fix my 2 front with rotor, it would be $319, or I could do 1 rotor $218, or just put new brakes and shoes for $99... This is after he said legally he can't do just pads and shoes. I told him very nicely, my husband will come back on the weekend cause we can't afford today...
I made sure not to lose my temper cause my car was still in pieces... It took them 2 hrs to get my car back together after I had to tell him 3 times that I'm not interested. I was there for 4 1/2 hrs total. Please spread the word about these crooks!
DALLAS, TEXAS -- I go in with my 40k mileage well maintained 06 mazda3 just to change the rear brake pads, lured by the $89.95 deal! He sees and knows that it's the Mazda 3 but still makes me a bill of $89.95. Then they call me in a few hours at home saying that Oh it needs a specialty pads and it will $229 total! I am like why the heck did they not tell me that price before! I could have just gone to my dealer for that price.
Anyway they put on these pads which I noticed right away were not covering 100% of the rotor surface, like before. After a day or two it started making noises when braking, like it's hitting something. I take it back to them in a week! They remove the brake pads and find they were partly burned! Then they say the "calipers need to be redone" and made another bill of $300 to redo the calipers and put another set of Mazda pads... I called my dealer and they said they never heard anything like 'redoing the calipers'...
I took it straight to my dealer and they put in original Mazda pads and all the problems vanished! So just brakes IS NOT THE PLACE to go. They will screw your car!! Spend some money and get peace of mind at the dealership... I will never use just brakes again.
ARIZONA -- Just Brakes, Mesa, AZ., was supposed to provide a "Free Estimate", but instead the salesman forged signing of approval and started the work prior to providing the estimate; thus, scammed the customer and defrauded out of $770+.
Research shows that the company sends TEAMS of 2 to each outlet teaching how to SCAM and cheat customers; then, they don't do some of the services or overcharge doing unnecessary work - anything to jack up the bill; then, totally disrespectful and hostile to their customers. Those that worked there say they Target customers by their cars, their age and defraud the elderly and women, in particular, as well as anyone with a nicer than avg. car - anyone they feel they can defraud.
Moreover, not only the inexperienced Salesmen are dishonest, but the entire company has a BUSINESS MODEL of Consumer Fraud and even engage in criminal activities like forgery and lying about the work needed. JUST DISHONES & JUST A SCAM.
This message is for anyone one who wrote an ignorant review on here about Just Brakes, when they don't know the first things about brakes or any type of automotive repair. First things first. If anyone here can find a price cheaper than 99.88 Plus 6 dollar shop supplies and tax... It comes to 113.29... You let me know. Nobody even comes close. This also included machining all 4 of my rotors and replaced pads on all four wheels.
Listen up people!!! Pads are not the only thing on your brake system!!! There's about 50 components to your brakes besides pads. Everyone on this blog drives their car until they hear a noise and then drive for 6 more months. So by the time they get to the repair shop, storming in saying... I want that 99.88 Deal. I ain't want nothing else. Well guess what. If you want to save on brakes. Do it yourself. So when it messes up... We'll see your bright and shining face at Just Brakes.
This is it. Just brakes didn't tell you to drive on your grinding brakes for 4 months and then wonder why you need 400 dollars of brake repair. Give me a break people. You brought the car to them. They didn't drag you in. And if most people forgot... It's your car stupid. If you don't like the price take your car somewhere else.
ARVADA, COLORADO -- Watch out! Every time you go into a certain auto repair shops they will always add on to any work you want done. I have a great mechanic who owns his own shop, but the $48 alignment special seemed like a good deal at Just Brakes. I left the truck and came back in an hour as told. It was still on the lift (bad sign!) They wanted to speak to me about the truck. I just KNEW what was next they added on a load of rubbish repairs that I knew I did not need. So $48 becomes almost a $1000!!! I left without doing anything and went to my mechanic who wanted only a fraction for needed repairs and upkeep.
Beware!!! Auto repair shops (in particular the chains) will try to get all the money they can from you. I have seen this MANY times in my life. I have had shops say I've needed something done when I just did the work myself in the previous 2 weeks. Find a good independent shop and get customer reviews online as much as possible. You will save money. Find a good mechanic and stay with them. Be careful, they are waiting to rip you off and that's the honest truth!!!
KATY, TEXAS -- People need to realize that 100 dollars does not always fix a car. The manager at the just brakes in Katy TX explanation for me he said that every customer gets the 99 dollar brake job. They do something no other brake repair company does they take the entire brake system apart and examine the complete system from the inside out.
And then find the root of what caused the problem that got you there in the first place... my brake job might not have been 100 dollars but I think I got a quality repair and I also now understand how my brakes work so before people start saying bad things about this company take your car to another repair facility and see what it will cost there... these are the good guys... and they are motorist assurance program approved... A+.