SCOTTSDALE, ARIZONA -- An employee came out and gave me an estimate ($275) before he actually looked at the car - he said that he had no parts in stock for my Corolla. I accepted it since that was what I expected to pay (I never once believed in their general ad). Since it seemed easy for him, he called me at home saying that it would now be $475 instead of $275. I said "no" this time and said that I would pick up the car. But then he said he would repair for $275 but would give no warranty. I was an old woman and the guy was so intimidating. I said okay - I just wanted to pick up the car. In less than a year, the pads needed to be replaced again.
OCOEE, FLORIDA -- My brakes were squeaking, but only in the morning. I called to set up an appointment for 4:30 on April 6th, 2009. They went over my car pointing out crystallized pads, and worn wheel cylinders. It would cost me $509.99, instead of their advertised price of $99.88. I told them I am a single mother and could not afford that. They said just do the $99.88 and the brake fluid flush at $39.99. (They said that brake fluid flush needed to be done every 12,000 miles) I told him to do the brakes at $99.88, but not the flush. They said to bring it back when I could do all of it. I told them to just put it all together and I will think about it.
I went to another company Palm Tire Automotive and had them look at my brakes. Palm Tire said there was nothing wrong with my brakes at all, they did not need to be replaced, everything was fine, pads were fairly new. I was one of the lucky ones who asked someone else. I am so glad I have friends who know about brakes, because Just Brakes sounded very convincing with their lies and deceit.
HENDERSON, NEVADA -- I called Just Brakes on 12/09/08 to get estimate for replacing brakes on my 2003 BMW X5. The representative introduced himself as ** and said it would cost $99 plus. He said to drop the car for an estimate. So, I dropped my car there and after 45 minutes he called me saying to come by and check to see what needs to be done. He wouldn't discuss the price on the phone. When I got there my car was on the lift with all four wheels off. His mechanic proceeded to show me that the boots on the front axle were torn and leaking oil.
This seemed obscured since I just took the car to Honest-1 Auto a few week earlier for a brake inspection and they didn't mention anything about the boots being torn. Also the car was inspected at BMW dealership a few months ago! I just wanted to get the cheapest estimate available to replace the front brakes. My car has only 45K miles. It's highly unlikely that the axle boots would be torn like that. I think Just Brakes tore them! They wanted to charge me $550 to replace them. Also, they said I need fix the calipers because the piston is sticking. The cost = $220.
Also, ** said I need to replace both front and rear pads and rotors. The cost = $430. The grand total coming to $1200. What a Ripoff! I was furious. I told him to put the car back together and I am taking it somewhere else. He tried to convince me to fix it there because they would charge much less than the dealership. Upon leaving I told him that he'll hear from my attorney.
TAMPA BAY, FLORIDA -- Just Brakes has been exposed as a bait and switch enterprise stealing from the public with no conscience or corporate policing. This company spends substantial resources advertising services only to lure the public into an active and repeated scam operation. The internet and local channels are crowded with almost exact replicas of complaints of their fraudulent practices. Here's the typical scenario. An individual hears repeated advertising about Just Brakes and a guaranteed $99 total brake service. So you take that squeaky sound into one of their numerous locations.
Here is where you are expertly handled by a required examination while you wait in another area. Eventually you are asked to walk out into the work area where your car has been dissected into pieces and parts. Now they work the actual swindle...
Well ma'am, your brake system is borderline unlawful and unsafe. Your car needs new rotors, calipers, pads, master cylinder repair, and bleeding of oxidated brake fluid. Gosh... Gulp... how much is all that work going to cost? Well ma'am, looks like $349 to rebuild your calipers, and $265 for rotor repair and then we're going to need new pins, parts, and springs, $125 and $49 to bleed the system to adjust the pedal and emergency brake. Oh, and the $99 for the pads and wheel bearing grease. Well ma'am, looks like $887 plus tax uh. $949.07. Gosh... Gulp... What am I going to do??
This happened three times in an hour while my car was being 'inspected'. The three of us started comparing estimates and experiences and knew with absolute certainty all of us were being ripped off! The manager was gone and the teenager in the back was smoking cigarettes and laughing with a friend. I was becoming more and more sure of my worst fears about auto repair. Who can you trust?? When I got my nerve I said to put my car together... Now a crowd appears around my car they said it would be against the law for them to allow me to leave.
Imagine, held hostage by a kid in the back making this stuff up to my face! I said I have $200 and that's all. Put it back together so I can leave! Well ma'am, we can do some of the front but the system won't be safe. Enough, I paid the $200 and heard the same sound I had in the first place. I ran to the nearest auto part store to ask a few questions about brake systems. Brand new caliper... $68 and pads... $47!!! I found out that an ENTIRE brake system would not cost $1000 And then I went to the internet.
Complaint after complaint with the same scenario over and over. A company practice of ripping people off! News stories of undercover stings... And still Just Brakes is out there doing it over and over to people exactly like you, me, and any other suckers with a car radio. Please share this story with anyone that will listen. The Florida Attorney General will certainly hear it from the three of us that met by accident that woeful Friday morning in Tampa Bay.
BEDFORD, TEXAS -- Wife took her Honda in for routine brake job. Trusted a nationally-known company to be fair. Wound up paying more than 1000 dollars for a brake job; many items done had nothing to do with the braking system. Google Just Brakes Bedford Texas and read the complaints before you go near them.
FORT WORTH/LAKE WORTH, TEXAS -- I Googled some reviews before going into Justbrakes and was concerned and talked to the main guy about my concerns. He assured me that there are always going to be ** off people and I felt his professionalism was enough for me to let them so the work. My car was finished in a timely manner, and everything went as talked about. Paid my $99.99 and was on my way. Sorry the rest of you had terrible times but I had no such experience. In fact I'm going back today to get my oil changed. :)
KATY, TEXAS -- I was told I needed more than I actually did. I said no thanks and they gave it to me good. I had to have my brakes re done at a credible and most professional shop. I paid for a brakes job and got the cheapest brakes they could put on my truck. Just Brakes is a scam and they shouldn't be allowed to have a license to even drive a car!!!
NEVADA -- Don't go to this place! Everything they say is a lie. I was ripped off for something I did not need when I am poor. I went for brake pads at their $99 & instead they did something I did not want, did not request, and did absolutely no brake pads. $60 for absolutely nothing. Go to a legitimate, honest place only. Never go here. They are not in business to put brakes on your car, they are in business strictly to rip people off.
HOUSTON, TEXAS -- I brought my car into your shop to have my brakes fixed. You charged me $450 to fix them, telling me my 'calipers were broken.' While I was in there, I heard you tell three other customers that their 'calipers were broken.' I find it hard to believe that there was a run on calipers that weekend. In addition to that, when I picked up my car, the back brakes, which had been fine previously, were making a popping noise.
To help keep me as a potential future customer, I would like the following: I want my car fixed for free at ANOTHER shop. I don't trust these people. At the very least I would like a response from your company regarding this incident. Thank you for your time.