HOUSTON, TEXAS -- I took my 1988 Jeep Wrangler to Just Brakes for their $99.88 brake special. About a year earlier I replaced the rear brakes myself. I was a mechanic for years before becoming a machinist in the mid-70s. I took my Jeep to Just Brakes because the brakes had started making noise and I didn't have the time to work on it myself. I didn't expect to get a brake job for $99.88 because I have always believed that if something sounds too good to be true then it probably is.
I almost went through the roof when the service manager called me and told me that I needed $695.00 worth of work done. I told him that was way more than I was willing to spend and I would just come and pick up my Jeep and do the job myself. When I got there the manager had me take a look at the brakes (the Jeep was still taken apart when I arrived. He told me the Jeep needed rear drums, shoes, and wheel cylinders. I had replaced the rear wheel cylinders about a year earlier and there is no way wheel cylinders will wear out in a year.
The noise I was hearing was from a spring in the right rear wheel that came off and caused excessive wear to the brakes in that one wheel. It needed shoes and a drum on that one wheel and that was all that needed to be repaired. He also told me that the front brakes needed pads, hoses, and the rotors needed to be resurfaced. I told him again that I wanted him to put the Jeep back together the way it was and I would take it home and make the repairs myself. He then informed me that they would put all of the parts inside the Jeep and I could call a wrecker to get the Jeep.
Basically this left me no choice but to go on and let them do the work and screw me out of $695.00. They called me when the job was done and I went and picked up my Jeep. On the way home the manager called me on my cell phone and informed me that they DID NOT replace the front hoses because they were out of stock and had to order them. The price to replace the hoses was $150.00 which was included in the price that I paid. I said OK and turned around and went back and told the manager that I thought the old hoses were fine and didn't need replaced but he told me that if they didn't replace them it would void my warranty.
After having dealt with this guy I knew I didn't have a warranty anyway so I told him I didn't care just refund the $150.00 for the hoses. He made me sign a release and told me I would have to wait two weeks for a refund because it had to come from the corporate headquarters. I had no choice but to agree and left. Two weeks came and went and when they didn't call me I called them and they told me that they didn't have a refund check for me and that I needed to contact customer service.
I contacted customer service and ended up with a voicemail so I left a message and my phone numbers. I never got a call back so I kept calling until I finally got to speak with a Customer service rep who told me that he would check on it and call me back. Of course he didn't call back so I had to call him back several times to finally get him on the phone.
When I finally got to talk to him he told me that he would have a check sent to the store where the work was done and I could pick it up there and that it would be about two weeks. After almost three more weeks I finally got the check. It took more than six weeks to get that refund for work they should have done and didn't. This all took place in 2003 and in 2004 I had to replace my rear brakes again with less than 10,000 miles since the Just Breaks brake job. A few months after that the front brakes needed to be replaced.
This is what I paid for brake parts: Front rotors: $59.90. Pads: $14.95. Rear drums: $39.90. Rear shoes $19.95. Total parts: $134.70. Just Brakes are crooks and liars and I read that the Better Business Bureau has kicked them out. I think their name should be "Just The Breaks" because if you go to them for brake work you are going to get SCREWED and those are "Just The Breaks."
TAMPA BAY, FLORIDA -- Just Brakes has been exposed as a bait and switch enterprise stealing from the public with no conscience or corporate policing. This company spends substantial resources advertising services only to lure the public into an active and repeated scam operation. The internet and local channels are crowded with almost exact replicas of complaints of their fraudulent practices. Here's the typical scenario. An individual hears repeated advertising about Just Brakes and a guaranteed $99 total brake service. So you take that squeaky sound into one of their numerous locations.
Here is where you are expertly handled by a required examination while you wait in another area. Eventually you are asked to walk out into the work area where your car has been dissected into pieces and parts. Now they work the actual swindle...
Well ma'am, your brake system is borderline unlawful and unsafe. Your car needs new rotors, calipers, pads, master cylinder repair, and bleeding of oxidated brake fluid. Gosh... Gulp... how much is all that work going to cost? Well ma'am, looks like $349 to rebuild your calipers, and $265 for rotor repair and then we're going to need new pins, parts, and springs, $125 and $49 to bleed the system to adjust the pedal and emergency brake. Oh, and the $99 for the pads and wheel bearing grease. Well ma'am, looks like $887 plus tax uh. $949.07. Gosh... Gulp... What am I going to do??
This happened three times in an hour while my car was being 'inspected'. The three of us started comparing estimates and experiences and knew with absolute certainty all of us were being ripped off! The manager was gone and the teenager in the back was smoking cigarettes and laughing with a friend. I was becoming more and more sure of my worst fears about auto repair. Who can you trust?? When I got my nerve I said to put my car together... Now a crowd appears around my car they said it would be against the law for them to allow me to leave.
Imagine, held hostage by a kid in the back making this stuff up to my face! I said I have $200 and that's all. Put it back together so I can leave! Well ma'am, we can do some of the front but the system won't be safe. Enough, I paid the $200 and heard the same sound I had in the first place. I ran to the nearest auto part store to ask a few questions about brake systems. Brand new caliper... $68 and pads... $47!!! I found out that an ENTIRE brake system would not cost $1000 And then I went to the internet.
Complaint after complaint with the same scenario over and over. A company practice of ripping people off! News stories of undercover stings... And still Just Brakes is out there doing it over and over to people exactly like you, me, and any other suckers with a car radio. Please share this story with anyone that will listen. The Florida Attorney General will certainly hear it from the three of us that met by accident that woeful Friday morning in Tampa Bay.
ATLANTA -- I went to three Just Brakes in Georgia, Howell Mill, Druid Hills and Riverdale and all of them are rip offs. They charged me over $1000 and my car still was not right. The District manager ** is a racist and refused to repair my car or refund my money. If you want to be ripped off then go to Just Brakes.
HENDERSON, NEVADA -- We took our car for routine rear brakes on 12-15-14. The technician damaged our car (didn't know what he was doing and didn't have correct equipment per manager). It eventually was sent to the dealer to repair several damaged parts, and we just got it back today, 1-9-15. We were without our car for weeks. Communication through all of this was nonexistent. The manager says he hasn't been able to get a hold of 'corporate office' in all this time to discuss a refund. And it all started with routine brake work! Please beware of this place.
BEDFORD, TEXAS -- Wife took her Honda in for routine brake job. Trusted a nationally-known company to be fair. Wound up paying more than 1000 dollars for a brake job; many items done had nothing to do with the braking system. Google Just Brakes Bedford Texas and read the complaints before you go near them.
FORT WORTH/LAKE WORTH, TEXAS -- I Googled some reviews before going into Justbrakes and was concerned and talked to the main guy about my concerns. He assured me that there are always going to be ** off people and I felt his professionalism was enough for me to let them so the work. My car was finished in a timely manner, and everything went as talked about. Paid my $99.99 and was on my way. Sorry the rest of you had terrible times but I had no such experience. In fact I'm going back today to get my oil changed. :)
KATY, TEXAS -- I was told I needed more than I actually did. I said no thanks and they gave it to me good. I had to have my brakes re done at a credible and most professional shop. I paid for a brakes job and got the cheapest brakes they could put on my truck. Just Brakes is a scam and they shouldn't be allowed to have a license to even drive a car!!!
NEVADA -- Don't go to this place! Everything they say is a lie. I was ripped off for something I did not need when I am poor. I went for brake pads at their $99 & instead they did something I did not want, did not request, and did absolutely no brake pads. $60 for absolutely nothing. Go to a legitimate, honest place only. Never go here. They are not in business to put brakes on your car, they are in business strictly to rip people off.
HOUSTON, TEXAS -- I brought my car into your shop to have my brakes fixed. You charged me $450 to fix them, telling me my 'calipers were broken.' While I was in there, I heard you tell three other customers that their 'calipers were broken.' I find it hard to believe that there was a run on calipers that weekend. In addition to that, when I picked up my car, the back brakes, which had been fine previously, were making a popping noise.
To help keep me as a potential future customer, I would like the following: I want my car fixed for free at ANOTHER shop. I don't trust these people. At the very least I would like a response from your company regarding this incident. Thank you for your time.