Watch Out for SCAM Company "Just Cabinets Furniture & More"
FREDERICK, MARYLAND -- I brought in my computer design and drawing (See attached) and I requested for an estimate. The sales person claimed they carry the nice quality cabinets and will be ready in 2 weeks. Their receipt even indicated the pickup date on 3/2/14. Then, I placed the order on 2/16/14 and requested that the cabinets needed to be designed like the ones my pictures and sizes that I brought in. The salesman puts the information into his computer and prints out a drawing with their industry codes and ran through my credit card and asked me to initial off the drawing. When I took the copy of the drawing to review, he said, “Let me have it back so I can put everything together and process the credit card and give it back to you.”
Then he added the protection plan on the receipt and overcharged for the delivery fee, and the delivery location is at their warehouse. I told him twice he needs to change the delivery location to my house since I already paid for it on my receipt, and he said that he already made the change on his copy, and because the price was too high and I was able to catch the overcharges on my credit card and have him fix it and void the first receipt and re-run with the corrected price, the contract said that the delivery fee is $215 but he charged me the fee for $225.He also charged me the protection plan of $99 and they didn’t asked me if I wanted the protection plan prior to charge it.
Then 2 weeks past, I contact the salesman, the manager said he was too busy and that my order is not ready yet and someone will contact you when it’s ready. I told the manager that the salesman indicated that it takes 2 weeks to deliver, but the manager said it takes 5-6 weeks. And I told him if it takes 5-6 weeks then the sales man should not tell the customer that it is ready in 2 weeks, and it was also indicated on the receipts that it would take 2 weeks.
Finally, on Friday 3/14/2014, the salesman called and claimed that the cabinets were delivered in their warehouse by mistake but it is ready, when I was in the store, I told them to change the delivery location to my house and he said he made the change, clearly he did not. He said that he wants to make the delivery today or tomorrow. Then I scheduled him to deliver on 3/15/14. And I specifically asked him when they will make the delivery, and that they will set up the cabinets’ right? The salesman said yes, but when the person delivering the cabinets claimed that he only does the delivery and he does not set up the cabinets and he claimed that the store didn’t tell him that our condo is on the 3rd floor either. And normally he would charge more for the 3rd floor. (So it seems that the store scammed the delivery company as well).
1. When it arrived, 10 of the cabinets were damages, doors are un-leveled on both sides, the sizes of the cabinets were incorrect, different colors from the frame and door, cabinets got damages and chipped, panels got split on the back of the cabinets. (see attached pictures) (the workmanship was terrible)
2. The design got changed by the salesman without telling me (from 2 doors cabinets to one single door cabinet) when I spoke with the managers, he claimed sometimes when they don’t have 2 doors cabinet they have to provide 1 door cabinet (but without informing me). Then, I asked why didn’t they tell me when they made change to my order? Then the manager changed his story and said that the salesman did tell me before delivering the cabinets to me.
NO, that is lie. He didn’t even show me the design. (If he did, he would make me initial off the design of the change of the drawing but he didn’t).
3. I requested to change the size on one of the cabinet with extra 3 inches to the left on the cabinet above the refrigerator and the salesman didn’t reduce the size on the next cabinet. Therefore, my top and bottom cabinets are unable to fit in the kitchen. (I guess the salesman thought that I can cut through the wall to install my cabinet with the extra 3 inches?) They should know all this, and to reduce the next cabinets from the top and bottom by 3” to accommodate the size change (he is a professional, he should know all this, this is common sense).
4. When I spoke with the salesman about the wrong sizes and incorrect cabinets from double doors to single door. He kept accusing me that I initialed off the drawing, which is my fault, and he refused to make the changes. Then he said that he has to charge me extra if I need to fix the correction. (Remember, he didn’t even show me the picture, he only had me initial off the industry code drawing, how could I know what it looks like if it is just the code).