I bought a car stereo in March 2010. It suddenly just stopped working in May. I contacted JVC customer service. After 8 phone calls trying to get to the correct department, I was told to drop the stereo off at a local service center. When I contacted the service center, they told me that they were actually located several hundred miles away. I called JVC back and they informed me that I was misinformed and that I should drive to the address that they had listed for the repair shop. I did. Nobody there. I AGAIN called JVS. The representative indicated that he would notify a supervisor and that I would be contacted via phone. That was 3 days ago.
Six email, at least 10 phone calls and a wadted trip to a non-existent repair shop. JVC clearly does not wish to honor their warranty. I have thrown the unit away and purchased a Sony.
Stay away from JVC.
TEXAS -- Purchased $1000 800hdt auto audio/nav system. another $300 to have it and accessories installed. Then $140 to update the Navteq Maps... that is when everything went to hell! Lost a huge chunk of searchable addresses. Response from support was did you stop and apply the parking break... ignored that one and request escalation. Sporadic response. sent me a dead chip to load. then send me an older firmware to load when documentation says old won't load over new. Called JVC, they said it was a mapping issue and to call Navteq, so I called Navteq, they said it was a JVC issue and they do not provide any support. So now I was in a corporate pissing contest.
Finally after 3 months got the response that I would have to pull the radio out of the car (pay for it) send it from the east coast to CA to have someone apply a roll back procedure. No word on how fast I will get it back, if ever, what guarantee if it gets damaged or lost, if the roll back introduces other problems, if I get reimbursed the $140 for the new map. If I can ever update the map again, Then I get to pay to put it back in the car again.
I didn't do anything but pay for an upgrade and I get to pay more!! At this point customer service SUCKS. Stay away from JVC if there are any options available or its a simple product.
JACKSONVILLE, FLORIDA -- Here is an update to our TV nightmare. 3 months later and the TV is still in the shop. The parts that went were the high voltage capacitor and the tuner main board. JVC has had these parts on backorder since long before my TV was taken to the shop. Their answer to the consumer ... you'll just have to wait and we're not sure when or if these parts will ever be made. I have done more research and discovered RCA also has this problem. The exact parts failing in the same amount of time. Sounds like a design/parts failure to me. Now, 32" TVs can be purchased new for the same amount as the estimated repair bill. Note: According to the service center, Panasonic owns JVC, so I would steer clear of both! Hope this saves someone else $600!1 Replies - Latest reply on 02/13/2006Add reply
JACKSONVILLE, FLORIDA -- I am very disappointed in JVC's 32" Flat Screen TV. This $600 unit is currently in the shop being repaired for $275 for "internal equipment failure". This TV is not even 2 years old, but of course out of the 1 year warranty period. While that TV is being repaired, we are watching our 17 year old 19" Toshiba TV, which has NEVER had a problem. I just wanted to warn potential buyers of this product to the "disposability" factor!3 Replies - Latest reply on 11/11/2005Add reply
If you buy a JVC product and need some support forget it. The quality of their personal is poor and the solutions offered are unacceptable. 3 Replies - Latest reply on 06/06/2006Add reply