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Kacena Real Estate Management


4 Reviews & Complaints

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Landlord That Don't Care About The People But About Money
Posted by Edenfield on 08/29/2010
CORALVILLE, IOWA -- Me my husband lived on 934 23 ave for five years. We move out on July 23 of 2010. When we moved out we had the carpet cleaned by the company they want. We cleaned the apartment from top to bottom. When got the report from the mail they wasn't own security deposit back and they have stuff on there that was not true.

They changed us 755.58 on a front door that I had paid for back in 2009. And they calm that the cleaning fee is 138.46 for stuff that we cleaned when we left. They changed for the deadbolt locked for the front door two times.

They acted like you can't nothing on the wall because they calm they founded 100 holes in the wall. The only thing I did to the wall was hang up pictures with little biting nails.

Don't rent from these people because they is nothing but low down dirty people that only care about money.
     
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Posted by Helpful on 2010-08-29:
This is a very difficult review to read. There may be a very valid complaint within it, but the overall review makes it difficult to make out.
Posted by shayen on 2010-08-30:
Whenever you move into an apartment/rental house, etc, always request a move-in inspection form and document every little detail about the apartment/house. Even if it is something as simple as a stain in the carpet or a nick in the wallpaper. Make a copy and give one to the office and request it be put in your file. Keep copies of all maintenance work orders and copies of any receipts for things you purchased, i.e. the front door you said you paid for. When you move-out, request a walk-through inspection with the property manager and/or maintenance supervisor.
Posted by rockfishing on 2010-08-30:
Check with your states landlord tenant code to see what your rights are. Send them a certified letter with a copy of your receipt for carpets cleaning, the door. And cleaning supplies. Also include copies of pictures if you took any before moving. Ask for your deposit back saying if they don't refund you in x days you will take the issue to small claims court. If they don't pay you, take them to court.
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Worst Company EVER
Posted by Whatajoke55 on 05/07/2010
CORALVILLE, IOWA -- Kacena Real Estate is the ABSOLUTE WORST COMPANY I have ever worked with. Their whole operation is a joke and they have no idea the meaning of customer service. DO NOT DO BUSINESS WITH THIS COMPANY!!!! They will tell you one thing to help to get you in the door and then do something completely different. They will LIE straight to your face. This is not my opinion, this is fact we have caught them in two straight out LIES! If you are an owner and and have them managing your property GET OUT!!!

They will never have your best interest in mind. They're plenty of other companies out there, use one of them, its not worth it.
     
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Posted by Weedwhacked on 2010-05-07:
What exactly is the "joke" about their operations? What did they do?
Posted by raven2010 on 2010-05-07:
Could you be specific, please? How did they lie?
Posted by DaveGibbons on 2010-06-02:
Please list examples. A heated, angry review isn't very helpful without specifics.

I am currently organizing a joint lawsuit against Kacena, if you would be interested in joining and presenting your case, please email me at theqiwiman@hotmail.com
Posted by Big Chief on 2010-06-23:
I think heated, angry comments are helpful in the sense that they might prevent another person from signing with this company, and going through the frustration that we had to deal with. I think K-REM deserves to lose business for the way they have treated me and their other tenants. If you type in "Kacena Real Estate Review" into Google, then you should know how bad of a company this is.
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Kacena Real Estate Management LLC is Blatantly Dishonest
Posted by DaveGibbons on 02/01/2010
CORALVILLE, IOWA -- After being faithful tenants for nearly 2 years and investing $500 of our own money for ceiling fans, (that we also paid maintenance to install, and donated to the apartment, since we didn't need them in our new house) Kacena Real Estate is giving us $82 back from out $550 deposit.

We moved into an apartment where the previous tenant had been evicted for drugs (we didn't know this until after we moved in) and they did not clean the apartment at all before we moved in. We had to call and ask them just to vacuum for us, since our vacuum was still packed. There were already nail holes in the walls, and the closet doors were terrible and would always fall off when we tried to open or close them. We would call and complain every time the stupid doors fell off their tracks, but since every time the maintenance man showed up, all he would do is place the doors back on the tracks, we would just put them back on the tracks ourselves.

Now that we moved out, apparently they are sticking US with the bill for new closet doors, plus the cost of labor, amounting to about $300.

The WORST part of this, is we had our carpets cleaned professionally before we moved out (as part of our sub-leasing agreement, we HAD to pay to have the carpets cleaned) and were told to leave the receipt on the kitchen counter, which we did.
Now they are keeping $111.00 of our deposit for "carpet cleaning".

I have tried to contact them to dispute these dishonest, underhanded claims, but was told we wouldn't hear back from them for over a MONTH. (trying to wait out the statute of limitations, apparently)

We WILL be filing a lawsuit against Kacena Real Estate if they continue to give us the runaround.

-For anyone in this situation: You absolutely cannot talk to anyone about these claims. They require everything to be in writing, so they can ignore you as long as possible.

This was the 4th place my wife and I rented in our 6 years of marriage, and the only place we have not received a full refund of our deposit, as we make sure to thoroughly clean our apartments, leaving them in better shape than when we moved in. Painting is a part of normal wear-and-tear, yet they will also make you pay for it if they can get away with it.

BEWARE. This company is negligent, their staff is rude, unhelpful, and non-responsive, and any attempt at kindness on your part apparently means nothing more than you are a potentially easy victim to these people.

-*EDIT*- April 16, 2010
I have been asked to offer some clarification on this post, I will attach my response. (forgive me if this is repetitive)

My wife and I lived in an apartment off of 23rd Ave Place in
Coralville. We rented there for almost 2 years. It was mostly a positive
experience; it's a quite neighborhood, good quality apartment for the
price, nice neighbors. The maintenance wasn't anything great, and the
agents weren't very personable, but we thought it was a good deal.

When we moved out, my wife and her friend spent a couple days cleaning
the apartment from top to bottom. It was in the best condition it
possibly could be, and we expected a full refund of our $550 deposit. We
found and paid the fee for a sub-leaser to fulfill our contract, had the
carpets professionally cleaned, and thought that would be it.

Well, after a few months we finally got our refund check, and it was
$80. Attached was the receipt for where the rest of our deposit
allegedly went. I don't have the paper with me, so I can't give you
specific numbers, but around $200 was kept for "carpet cleaning",
another $200 for labor and parts to have a closet door installed, and
the rest for painting and filling nail-holes in the walls.

I went to go talk to them about these obviously ridiculous charges, and
learned that everything must be in writing, there is no one I could talk
to, and I shouldn't expect to hear anything back for almost a month.

When they finally did get back to me, I explained that we had left the
receipt for the carpets in the kitchen, as instructed. They replied that
we didn't use a cleaner on their official list of carpet cleaners. I
replied that we had never been told there even existed any approved
list, so they changed their defense and said "they just didn't do a good
enough job".

The closet doors were the old wooden sliding-kind, and would constantly
fall off the tracks. At first we would call maintenance to fix it when
it happened, but after seeing that all they would do is set the door
back on the track and leave, we stopped calling them and just fixed it
ourselves. Now they are charging us for new doors and to pay to have
them installed. When I asked them why we were being held accountable for
their terrible doors, they said they had no record of us ever asking
maintenance for help with them.

The painting/nail-hole filling charges were equally dishonest, as the
previous tenant had been evicted for drugs right before we moved in (we
moved here from out of state and didn't know about the previous tenant
until much later) and he had trashed the place pretty badly. We even had
to ask maintenance to borrow a vacuum since the floors hadn't even been
cleaned at all and we had our toddler with us, and our vacuum was still
packed.

On top of all of this, we paid over $500 to have 2 brand new
ceiling-fans installed since in the summer it gets really hot on the 3rd
floor, and all that was provided for cooling was a small AC unit in the
living room, which is completely inadequate. We bought them after seeing
our poor little boy sweating buckets every night after he went to bed,
since the small AC unit in the living room could never possibly reach
into his room.When we moved out we donated the fans to Kacena since we
moved into a new house and wouldn't be needing them. This did nothing
but increase the value of their property, and still they dishonestly
held most of our deposit from us.

These are terrible, dishonest people. They care absolutely nothing for
what is fair, only how much of your money they can take. After repeated
attempts to get them to do the right thing, we have been forced to take
our case to small claims court.

I have heard from multiple sources that this is standard operating
procedure for these people. I would highly recommend avoiding them at
all cost.

Please feel free to contact me with any questions, thank you.

*UPDATE* 6-10-10
I have hired an attorney,Joseph Moreland, to begin my case in small claims court. He has actually sued Kacena before, so that looks promising. He says I have a strong case, for example they clearly violated the 30-day time period when they are legally obligated to give us our refund of our deposit (we had to be out by Dec. 1st, didn't get it until January 25th) Sadly punitive damages cannot exceed $200, but we will also be suing for attorney fees.

He also made it known he is unable to file any kind of joint-lawsuit with other victims of Kacena, but encourages anyone else to also come talk to him.
     
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Posted by Critical_level2 on 2010-02-01:
Didn't you inspect the apartment before you moved in and signed the contract? My current apartment had some issues when I moved in, but I made them show it to me before I signed and those issues were noted as pre-existing conditions and I would not be held liable for them. Is there anything in your contract about the move-in condition/problems or some kind of proof that you could show in court to prove you did not do any of the damage? In order to sue them and have a leg to stand on, you need proof that you did not do any of the damage they are charging you for.
Posted by jktshff1 on 2010-02-01:
Sorry 'bout your problem but "They require everything to be in writing" Seems as if common sense prevails.
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Don't rent from this company in Iowa City
Posted by Tired of being ripped off on 07/17/2009
CORALVILLE, IOWA -- Kacena is one of many rental agencies in a college town who assume all students will leave their apartments a mess and plan to keep the damage deposit. When me son moved into one of their apartments we made a list of things that had not been taken care of from the previous tenant, including burned out light bulbs. I assume that person lost the deposit and was told management had to take care of it. THEY DIDN'T. When my son moved out I cleaned the place top to bottom. I cleaned the tub twice, but the yellow stain doesn't come out. I pulled out the stove and refrig and found years worth of grease. The previous tenant had left a shower curtain hanging. We had taken it down, used another and when my son moved out laid the old one across the shower. Yes, these were all things listed as reason my son lost his deposit. The biggest joke, was that I hadn't lifted the closet/pantry shelves and cleaned the shelf rails.

That was the only thing that wasn't spotless. Do not rent from this company and if you do, plan to leave the place a mess, because you are not getting your damage deposit back.
     
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Posted by Soaring Consumer on 2009-07-17:
I suggest that you sue them in small claims court for the security deposit. Hopefully you have photos to prove your case, but I think the list will be sufficient to recover some, if not most, of your money.
Posted by goduke on 2009-07-17:
Wow. You cleaned your kid's apartment? My Mom NEVER did that. Guess she didn't love me.
Posted by Anonymous on 2009-07-17:
Ditto on what goduke said.
Posted by moneybags on 2009-07-17:
I've said time and time again - pictures at move in and pictures at move out.
Posted by Vipersrt on 2009-09-04:
I haven't seen people so lazy and irresponsible. I guess you can find other tenants that suffered this way and file a group complaint against Kacena.
Posted by DaveGibbons on 2010-02-10:
I am at the end of our negotiating with Kacena, and will be pursuing legal action against them in small claims court, suing for our deposit and punitive damages. If you'd like to find out more about filing a group complaint, please get in touch with me, dgibbons(at)budcat.com or theqiwiman(at)hotmail.com.
We are currently investigating if Kacena has ever been to court before, as their practices are obviously dishonest.
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