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Kaiser is the worst
Posted by Saadi on 04/14/2011
STOCKTON, CALIFORNIA -- MY FOOT DOCTOR, DR LAGAY TOLD ME I NEEDED FOOT SURGERY, I HAVE ARTHRITIS ON THE FOOT. I DID HAVE THE SURGERY. THE CORNER BONE DID NOT FUSE. I SAW ANOTHER KAISER FOOT SPECIALIST. HE SAID I SHOULD HAVE NEVER HAD HAD FOOT SURGERY BECAUSE THE BONE NEVER FUSES ON THE CORNER. I ASKED HIM WHY DR LAGAAY DID THAT SURGERY, HE SAID HE DID NOT KNOW. I BELIEVE THEY EXPERIMENT WITH PEOPLE'S BODIES. I STILL HAVE PAIN ON THE FOOT. KAISER HAS THE WORST DOCTORS EVER.

     
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Posted by Kurizumaru on 2011-04-14:
Have you talked with the office to find out why they performed unnecessary surgery? Also, I'm not sure what Goku has to do with this.
Posted by Skye on 2011-04-15:
The best thing to do, whenever you are told you need any type of surgery, is to ALWAYS get another opinion, even a third opinion.

Sorry your surgery did not come out as you expected.
Posted by JoLynn Maleah on 2013-07-27:
When I was 16 my parents were told by a Kaiser orthopedic surgeon that I needed to have a foot surgery that was necessary. They were told that if I did not have it at that time it would be necessary to have it at a later time. I did ask my father if we cold seek a second opinion. He believed the reputable surgeon who happened to be a Harvard graduate. Over the years the surgery fell apart and I am now have a disabling foot condition (do not receive disability) I was told by another foot doctor the Kaiser did a lot of "banding" in the 60's and many people had crippled feet like mine due to this long standing practice.
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Kaiser is thriving
Posted by Sam35 on 02/20/2011
First of all I want to thank all the good people at Kaiser that help me for the 20 years I was with them ! Who ever hires the staff over their is doing a great job ! Don't get me wrong Iam still mad at Kaiser for the one time they they did a bad job ! But I want to thank you for the hundred times you did a good job. In my world if someone is paying me for something and I don't do what they expect, I will be fired !

As a businessman I respect Kaiser. Other Hospital are going out of business. Their staff is going out on strike, Doctors are being sue out of business ! It very hard to sue the government and Kaiser ? How did you pull that one off? Their are more people that are not injured or sick than people who are ! That might be why you are doing well. You give lots of people jobs. And some of those people have giving me a job !

No I will never go back to Kaiser. They betrayed my trust! But lets think about the lesson that I have learned from my experience at Kaiser. You better take good care of yourself because
you sure as hell don't want to put your life in the hands of some Doctor for some dumb move that you did to yourself that could have been avoided !

This a important lesson for anybody. So thank you Kaiser ! You threw me off your web site 20 years ago ! What took you so long ? I would of got rid of me much sooner !
     
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Posted by trmn8r on 2011-02-20:
Kaiser had a web presence in 1991? Or were you an employee using ARPANET? I can remember exchanging messages with colleagues at other GE locations around 1991, and it seemed like magic. Then again, so did detecting planes at over a 200 mile range with our infrared tracking system.

Forgive me for straying, but I couldn't figure out the rest of your complaint/compliment.
Posted by sam35 on 2011-02-20:
It was a compliment ! Kaiser is doing well when a lot of Hospitals are not . My writing is not that
good ! But then try to draw a conclusion from some
Doctors research . My point is that Kaiser has done
a lot of good for me ! And because of my experience I learned a very important lesson ! Never trust any
Doctor more than you trust your self . Trust your
feelings . Just because they are Doctors they don't
know more about you than you do ! If you go along
with Doctors when you think their wrong , Your in for a very unpleasant experience !
Posted by GenuineNerd on 2011-02-20:
I am a very happy Kaiser patient. I have been with Kaiser (in Ohio) for almost 25 years now. I switched to Kaiser from Blue Cross/Blue Shield years ago, since BC/BS refused to pay for x-rays taken in a doctor's office, and refused to pay for my prescriptions, despite having so-called "high option" federal employee coverage. When my premium increased from $33 biweekly to $51 biweekly (this was in 1987), I decided to make the switch to Kaiser Permanente next time there was an open enrollment season. I have been happy ever since. Sure, I have to use their facilities, doctors, and pharmacies, but I have been very happy with Kaiser...and my biweekly premiums are still very reasonable.
Posted by sam35 on 2011-02-21:
If you really not very sick or Injured Kaiser is great ! In some cases having Kaiser is like hitting
the lottery ! I know a fire man that shot himself
in the hand . They flew him to a non Kaiser hospital
by helicopter wear some Doctor used his god like
talent to put his hand back together ! Today you can't even see a scar ,and his hand works fine !
In other cases they will leave you to die ! I don't know how Doctors figure out who get what ?
One thing for sure .If you luck out and get the right treatment you will be much better off at
Kaiser ! With Blue Cross you will pay your deductible .$2.400 in my case . Then 20% on top
of that per year ! That can add up to some real
money . If I really get sick and have to go to the
Hospital , Iam going to the V.A wear at least I
will be able to afford a nice funeral !
Now Blue Cross is not all bad ,money won't do you any good when you are dead ! You can go right to
the Mayo clinic or to Standford wear you are more
likely to get the right care in a timely manor .But
you sure as hell will pay for it !
Posted by GenuineNerd on 2011-05-21:
At least with Kaiser, I have access to the Cleveland Clinic if I need to be hospitalized...one of the top hospitals in the nation.
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Kasier is the Worst!!
Posted by Kaisersucks on 02/09/2011
LOS ANGELES, CALIFORNIA -- Kaiser is absolutely awful! They won't pay if you have complicated medical issues and simply don't care. They only care about saving money. They hurt me tremendously, and I am still in pain from their lack of care. When I filed a complaint with Kaiser, they offered me extended coverage and then reneged on their offer.

In addition to all the pain they caused me, I now have to pay for the extended coverage bills they were supposed to cover. Very cruel and unethical! Don't use Kaiser unless you want to be maimed or be broke!
     
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Posted by Anonymous on 2011-02-09:
More details please. How did they hurt you?
Posted by sam35 on 2011-02-16:
Its hard to keep up with Doctors even when you feel well ! Iam lucky I have Doctors that are my friend!
I save them more than they save me, so far !Doctors
blame the insurance Co. and the insurance Co. blame
the Doctors. Did you know that if you find a Doctor
that take cash ,with no insurance involvement your
care will be better and it will cost you less ! But
stay out of the Hospital.
Posted by getoverit on 2011-02-16:
I've never used Kaiser but from what I hear, when you have a Kaiser plan, the doctors you see are employees of Kaiser itself. So, there's probably not a lot of blame game going on between the docs. and the insurance company.

I've known people who swear by Kaiser, especially people with large famiies, because (evidently) they don't get nickle-and-dimed for every office visit or minor treatment.

If this matter is a serious as it sounds, I'm wondering whether the OP is considering taking action against Kaiser. If they truly caused the need for extended coverage, I would think they could be held liable, based on statements from current care-givers.

But, like littleshorty says, we don't have many facte here.
Posted by Anonymous on 2011-02-16:
I have heard from friends that if you belong to Kaiser, it can take weeks for the proper care. Nice system they have. It seems they have accepted far more patients than they can accommodate. Greed at the patient's expense. I have heard that some Kaiser locations are better than others, and I'm guessing probably those in smaller cities.

My doctor is in private practice and I always get good care from her (for the past 13 years). They are out there. You just have to hunt them down.

Thanks for the post.
Posted by sam35 on 2011-04-15:
So true their are great Doctors out their ! Good luck finding them . And you will need even more luck if they take you . But it is possible ! People
spend more time researching buying a toaster than they put into their own health care ! No wonder their are so many horror stories . Once upon a Time I was no different . I don't trust Doctors just because they are Doctors ! I license to what they say , but don't do anything that I don't think is best for My health !
Kaiser , Blue Shield , Whatever insurance you have
health care is not good and it is going to get worse ! Don't do anything dumb that will put you in a system that you don't want any part of !
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My experience with Kaiser's Emergency room
Posted by Dm90027 on 04/13/2010
LOS ANGELES, CALIFORNIA -- I arrived at 12:00 with a bad case of cold.

I was discharged just after 2:00 PM. ( I know this because of my parking ticket).
Within this time, I was first seen by a nurse, blood pressure, temperature, etc., then put in a room, then was examined by the doctor, he ordered blood works, ekg, x-ray of my lungs, met with by the doctor again telling me my medical conditions, got an injection of an antibiotic, got a prescription for additional antibiotics, went to the Pharmacy, got my medicine, paid a total of $45 and let the Emergency room just after 2:00 PM.

Just that experience amazed me. But believe it or not, the next day, the Emergency room doctor called me to ask me how I was.

This is fantastic. My complements to Kaiser's staff and physicians at the Emergency room on Sunset Blvd.

     
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Posted by clutzycook on 2010-04-13:
They gave you an antibiotic for a cold? Won't do you a bit of good.
Posted by saj80 on 2010-04-14:
Not only that, clutzy, but this person went to the ER for a cold; this is why our health insurance and medical industry is out of control now.
Posted by i_am_canadian on 2010-04-14:
How bad was the 'cold' though? Sometimes your chest and head will fill up so badly you feel like you can't breathe. Did this person think that perhaps it was advancing to something more serious? I wasn't in their body, so I won't pass judgement on something like this.
A 2 hour wait time for an illness such as that however is pretty good, I remember waiting in our local hospital's ER from 11 a.m. to 8 p.m. And that's not even counting the time spent waiting for my test results.
Canada's health care system is a gift and a luxury, but God it needs some fine tuning.
Posted by PepperElf on 2010-04-14:
and some people cannot withstand simple colds the way others can.

when my father gets a cold, if it's not addressed right away it usually turns in to pneumonia.

so the antibiotics can come in play to make sure nothing else comes in with the cold.

it's also possible the OP was wrong about it being a cold - hence it's severity - and that the doctors found that it was something else instead.

anyway i'm glad the OP is feeling better and is happy with the doctors. =)
Posted by Starlord on 2010-04-14:
One time I ran an icepick through my left hand, and had Crystal take me to the ER ar Casa Grande Regional Medical Center. I was there over five hours, because I had to wait for a women with about eight kids with sniffles. Two hours is faster than I ever got seen in Arizona, and $45? At the old Pinal General Hospital, my visit was $137 for the emergency room, and more for the doctor who came in to stitch my lip. you got off lucky. I was thinking as I read your post that what you probably had was pneumonia, because the common cold is caused by a virus, and antibiotics won't touch a cold. Glad to hear you are better.
Posted by Anonymous on 2010-04-14:
This is a touchy subject, since my son and I seem to have been born near or around the immediate vicinity of the planet Kryptonite. We never, and I can't stress enough the word "never", get sick. My wife and daughter on the other hand...the wind blows in the wrong direction and they're sick for days. I sometimes am accused of not being sensitive enough towards their needs, because I too believe that the common cold, sniffles, aches & pains, fevers, do not warrant a trip to the E.R. The very definition of E.R. is Emergency Room. Emergency. Is a cold or flu an emergency? I personally don't think so. My wife does. For this, I hold the opinion she is delusional. Sorry Honey(: An emergency is when you cut or lacerate your finger, you were in a wreck, you broke a bone, you're having an asthma attack, you're having dizzy spells, etc...something that may seriously impact your immediate well-being. For the runny noses, coughs, etc...go see your family doctor! If you don't have one, go to a clinic. But saj80 hit the nail on the head about the increasing cost of insurance due to these minor incidents tying up the precious time of the E.R. staff, not to mention those that are their for true medical emergencies.
Posted by MacOSXpert on 2010-04-20:
I was born at this particular kaiser permanente and I'm happy to know that they're still doing good.
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Kaiser Permanente poor customer service
Posted by EdwardV on 01/04/2010
I've been calling Kaiser customer service 866-238-2808 almost everyday for a week now to cancel my moms insurance policy and its bean a real pain. First of all most customer service reps are not that helpful. The representative I spoke today 10:01 ET 01/04/10 was the worst of them, she try to ignore all my questions and attempted to hang up on me. She was very rude.

It was also especially hard to send a fax to them, I faxed cancellation notice almost everyday and they have 2 days to verify if the fax went through. I've faxed my docs at home and thru outside fax service but when I try to verify later, they were not able to receive it.
     
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Posted by Anonymous on 2010-01-04:
Did you try sending them, via mail, a written documentation for cancellation since trying to do it by phone isn't working?
Posted by voiceoff on 2010-01-10:
RUDE people are everywhere and they consider you rude when you ask for help. Why are tehy in customer service wqhen they are really compnay service reps?
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Inexperience
Posted by Inexperienced on 12/23/2009
ATLANTA, GEORGIA -- Daughter is depressed. Has recovered from pain killers from a previous operation not done by Kaiser. Now since she has recovered from pain killers cannot get medication for her anxiety and continues to suffer. Kaiser continues to receive her as drug addicted and will not prescribe meds to relieve her condition. All of her drug test come back clean but they still diagnose her as an addict. Will need to go outside of system to receive proper care. In the meantime worried that she will seek self medication. Their drug and behaviour services are inept.
     
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Posted by Anonymous on 2009-12-23:
Im staying out of this one....the doctors would know more than I would.
Posted by Anonymous on 2009-12-23:
This is not really consumer related.
Posted by Mrs. V on 2009-12-23:
Have Kaiser refer your daughter to a psychiatrist (*note* NOT a psychologist).

A psychiatrist can go over all concerns with your daughter about medications and give her a script.

If Kaiser refuses to do so, take your daughter to a hospital for an emergancy evauation if you think that she will self medicate or harm herself in anyway.

Posted by BEJ on 2009-12-23:
She needs to see a psychiatrist. Has she already been seeing one at kaiser or was in a general practitioner?
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Pharmacy service is the worst!
Posted by Chrissyatl on 11/19/2009
ALTANTA, GEORGIA -- I have been satisfied with Kaiser Permanente for 3 years, but this year they changed how they operated their on-site pharmacy. I checked, and this change is across all GA KP locations.

Every time a patient has a new prescription, he has to go to the pharmacy, wait in line to go to the window and order his prescription, and then sit down and wait 30 minutes - 1 hour for his name to come up on a sign board. Doesn't seem bad. But while he is waiting, there are at least 20 other KP members waiting for their prescriptions, too. Nobody waiting understands what could be taking the pharmacists so long, since this used to take about 5-10 minutes per customer.

If Kaiser would switch back to the 5-10 minutes-per-customer pharmacy operating model, I and the rest of their patients would be much more satisfied with their level of service!
     
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Posted by goduke on 2009-11-19:
Sounds like they've either changed the workflow for the pharmacy team or they've cut hours. Can you drop it off and come back later?
Posted by chrissyatl on 2009-11-20:
I called the first time I noticed the change and was told that it is a cost-saving measure. They closed their mail-out filling place and expect the clinic pharmacy locations to pick up the slack. This is why it takes forever to get a script filled. They are fully staffed, another confusing thing for the patients. I believe they've actually added pharmacy hours now, because the clinic now has appointment times until 8 pm during the week and on Saturdays.

Yes, it is possible to walk up to the window, order your prescription, and then drive off and do something else for an hour. The location of the clinic is not amidst a bunch of other retail, so there is nothing in the immediate vicinity to do with you time. One has to get in the car and drive elsewhere to do other errands. It's quite inconvenient, and I wish they could find a way to switch back to the old, wonderful way they ran their pharmacies.
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Most uncaring unknowing doctors.
Posted by Dawnb on 09/12/2009
LANCASTER, CALIFORNIA -- For several years I was having severe abdominal pain and I kept going to see different doctors at Kaiser begging them to do something. They told me "You have acid reflux" I have never had this in my life, but that is what they kept claiming. Everytime I went in they would give me a new pill to take and basically told me to deal with it. Finally one day while I was bent over in extreme pain I went to their awful urgent care clinic. The doctor came in pressed on my stomach I moaned he said "Oh you have gall stones" and walked out. It tooki this guy less then a minute to diagonose something that these other doctors could not over years!!!
Now I am having pain on my left side and numbness and I sometimes pass out. I went to Kaiser against my better judgment the other day and the doctor says "its Migranes here take these pills" So here we go again.
This time though I will have a back up plan and I don't believe a word that these pill pushers tell me.

     
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Posted by Skye on 2009-09-12:
Maybe you have a pinched nerve. I would see a specialist. You wouldn't want to pass out while driving, God forbid. Go to a neurologist.
Posted by Anonymous on 2009-09-12:
Good advice Skye.

Gall Stones get worse and worse. Fatty foods and things like chocolate will make it flair up on you. Classic Gall Stone pain is across your upper back and abdomen. I had them and they are nothing nice. Pain pills will do little to help the pain unless you get enough to knock you out.
Posted by Skye on 2009-09-12:
Thanks Super! And good advice from you also.
Posted by Suusan B. on 2009-09-12:
I have been told for the last 15 years that I had acid reflux. Two months ago I experienced a pain attack so bad I contemplated calling 911 for the first time in my life. I went to my new doctor and he ordered an ultra-sound that revealed gallstones and two weeks later had my gallbladder removed. When dealing with HMO's like Kaiser you have to stand up for yourself and demand tests and the appropriate treatment. A doctor shouldn't just say "you have gallstones" without discussing with you a treatment plan because believe me, they won't just go away on their own.
It sounds to me like you have more than one thing going on here - - gallstones cause pain in your upper abdomen and back radiating towards your right side. Pain and numbness in your left side and passing out have nothing to do with your gallbladder. Again - - you need to make an appointment with a Kaiser physician (not go to urgent care) and demand that your health issues be addressed and resolved.
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Rude And Non Caring
Posted by Skydog on 08/26/2009
MONTCLAIR, CALIFORNIA -- After being seen by a doctor, the very next day I had Lab work done. The doctor told me he would have my results and some answers withing three days. A week went by and when I called an asked about the results I was told I could get them online. I guess I'm supposed to do my own diagnoses. I made another appointment, when I showed up, I was embarrassed by the receptionist that announced loudly in a lobby full of people that I would have to leave because my kaiser card was cancelled. Lovely, it took me two days to straighten out the mess that was an error due to the providers of my insurance. I pay $500 a month for a service I have never been able to use. I have never been able to get a prescription or even an answer about my health. Kaiser was nice enough to send me another email stating that I would have to pay non member prices for the previous treatment, "there wasn't any", if my insurance didn't retro the policy.

Needless to say the insurance company did retro, and thank God I don't owe Kaiser a cent. I am now making an appointment with a foreign non licensed doctor that isn't very expensive but at least he cares. I hope. Good work Kaiser, you saved money again by not finishing what you started, that's if they ever really started any work.
     
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Posted by BEJ on 2009-08-26:
Why would you go to a unlicensed physician--are you out of your mind? How do you know he is a physician--just because he says so? A physician is required to be licensed. I think you are incredibly naive to be considering going to an unlicensed physician.
Posted by PepperElf on 2009-08-26:
but your insurance won't cover your visit to a foreign unlicensed doctor
Posted by madconsumer on 2009-08-26:
"I am now making an appointment with a foriegn non licensed doctor that isn't very expensive but at least he cares."

as long as you except the results if they are a failure.
Posted by Anonymous on 2009-08-26:
"foriegn non licensed doctor"
So, we'll be seeing your complaint about him soon enough.
Posted by Eloise on 2009-08-26:
How exactly was the front desk supposed to tell you that your policy had been cancelled. As for your lab results they probably only call if something is wrong.

BearKat, that is exactlly what I was thinking!
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Change of Historical Status
Posted by UCFirefly on 08/10/2009
ATLANTA, GEORGIA -- KP has done it again. I say again because I had some level of patience for them. The did do certain things very well. However, upon terminating services with them, they changed the type of coverage I had to prior so as not to be inclusive of anything that I had payed for.

I have heard many times of other insurance companies refusing payment on the last month of rendered services when leaving their insurance, like how United Healthcare does it.

This is a personal first for me. I have never had a company change records and claim that I was not a member to avoid payments, when in fact, I was.
     
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Posted by Anonymous on 2009-08-10:
Are you saying that they should pay for something after you no longer have their insurance? I don't think I understand this post.
Posted by BokiBean on 2009-08-10:
The way I read it is that the OP is getting claims denied for the period that they were covered.

Contact someone at Kaiser, get names, be polite. I'm sure they'll resolve this for you...
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