PORTLAND, OREGON -- I got some kind of issue where the hair follicles on my chin would get itchy and secrete a clear fluid - also some swelling.
1 Replies - Latest reply on 08/18/2013Add reply
My Kaiser doctor told me I had a sexually transmitted disease. I had not had sexual contact for over 20 years before that happened.
I was denied an opportunity to see a specialist.
I switched carriers and saw a specialist. I had some kind of bacteria. I was treated by a SPECIALIST!
Kaiser does NOT treat people - only takes their $$$
LAFAYETTE, COLORADO -- Kaiser is great in many areas. My 1 star rating is for their weight management and customer service group. They are not equipped with fluoroscopes to do lap band fills so they have to guess. If you get sick and come back the next day because they put too much in, they charge you again. Today, they did nothing but tell my wife to go to their downtown office where they have more equipment than Rock Creek and charged $50 dollars. The doctor and customer service both agree there should not be a charge because they did not do anything, but neither knew how to fix it without a formal 30 day complaint. This is very poor care and bad process when no one can make a simple charge correction and force me to have spend 1+ hour on the phone explaining the same thing to multiple people.
Go somewhere else for lap band care - even without insurance the fee for a fill is less with better care.
False Patient Summary
I left my primary physician at KAISER PERMANENTE the morning of only to find out after getting a physical for Life Insurance and in spite of my labs coming back PERFECT that based ... read full review2 Replies - Latest reply on 09/10/2011
Kaiser is the worst
STOCKTON, CALIFORNIA -- MY FOOT DOCTOR, DR LAGAY TOLD ME I NEEDED FOOT SURGERY, I HAVE ARTHRITIS ON THE FOOT. I DID HAVE THE SURGERY. THE CORNER BONE DID NOT FUSE. I SAW ANOTHER KAISER FOOT SPECIALIST. HE SAID I SHOULD HAVE ... read full review3 Replies - Latest reply on 07/27/2013
Kaiser is thriving
First of all I want to thank all the good people at Kaiser that help me for the 20 years I was with them ! Who ever hires the staff over their is doing a great job ! Don't get me wrong Iam still mad at ... read full review5 Replies - Latest reply on 05/21/2011
Kasier is the Worst!!
LOS ANGELES, CALIFORNIA -- Kaiser is absolutely awful! They won't pay if you have complicated medical issues and simply don't care. They only care about saving money. They hurt me tremendously, and I am still in pain from their ... read full review5 Replies - Latest reply on 04/15/2011
Happy With Kaiser Permanente
It's Funny over the last few years I have found myself using reviews more and more to help me make decisions on everything from purchases to places to eat and not once did it ever occur to me to complete ... read full review
LOS ANGELES -- After NOT receiving services (the staff "lost" my specimen), I requested a simple refund of my copay. After zero response from several Kaiser customer service points, I complained to the State (Managed Health Care) who said "my copays are not contingent upon degree of satisfaction or reason for service."
2 Replies - Latest reply on 03/06/2011Add reply
I'm sorry, but receiving competent service is a basic tenet of business law. No service, no pay.
Is $25 worth it to Kaiser to be posted on every site I can access?
DENVER, COLORADO -- I was diagnosed in April of 09 with Stage III breast cancer. Little did I know, but Kaiser Oncology FAILED to tell me that the type of breast cancer that I suffer from is called a Triple Negative and ... read full review6 Replies - Latest reply on 02/01/2014
We've been Kaiser members for about 30 years and find that they have become very expensive. I just received my Prescriptions which have increased in cost compared to those I purchased in December 2009. Today I checked with Costco and found that their retail cost is slightly more than half as much as my co-pay through Kaiser. If you belong to Kaiser, check around with Costco or Walmart before purchasing prescriptions through the Kaiser pharmacy. 1 Replies - Latest reply on 02/20/2011Add reply
I've been calling Kaiser customer service 866-238-2808 almost everyday for a week now to cancel my moms insurance policy and its bean a real pain. First of all most customer service reps are not that helpful. The representative I spoke today 10:01 ET 01/04/10 was the worst of them, she try to ignore all my questions and attempted to hang up on me. She was very rude.
2 Replies - Latest reply on 01/10/2010Add reply
It was also especially hard to send a fax to them, I faxed cancellation notice almost everyday and they have 2 days to verify if the fax went through. I've faxed my docs at home and thru outside fax service but when I try to verify later, they were not able to receive it.
ATLANTA, GEORGIA -- Daughter is depressed. Has recovered from pain killers from a previous operation not done by Kaiser. Now since she has recovered from pain killers cannot get medication for her anxiety and continues to suffer. Kaiser continues to receive her as drug addicted and will not prescribe meds to relieve her condition. All of her drug test come back clean but they still diagnose her as an addict. Will need to go outside of system to receive proper care. In the meantime worried that she will seek self medication. Their drug and behaviour services are inept. 4 Replies - Latest reply on 12/23/2009Add reply
Pharmacy service is the worst!
ALTANTA, GEORGIA -- I have been satisfied with Kaiser Permanente for 3 years, but this year they changed how they operated their on-site pharmacy. I checked, and this change is across all GA KP locations.
Every time ... read full review2 Replies - Latest reply on 11/20/2009