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Customer Service nightmare
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WOBURN, MASSACHUSETTS -- I purchased Kaspersky Anti-Virus 2010 in Nov. '09. Had initial problems completing the transaction with Digital River/Element 5/Kaspersky that very day and should have heard the bells go off. I did not and completed the purchase. It has been a worthless and regrettable experience since. I have had to hire computer technicians on two occasions. They have completely removed and reinstalled the program. Kaspersky keeps "losing" my key. The problem begins with a "blacklist is corrupted" window which suggests that I open Kaspersky and click the "fix it" button. At this point the error window appears saying that Kaspersky cannot find my user key and that the license does not exist.

I have attempted to solicit "customer service" from Kaspersky for resolving this issue. I call a toll free line, stay non hold for 10 minutes (each time) then briefly speak with a "customer service tech" who promptly says they will email me instructions with the fix. After having done this now three times-each time having to send them information with which they do nothing, I have determined that Kaspersky DOES NOT CARE. They have my money and my computer is unprotected with no resolution in sight.

They offer no means of quick resolution-you are stuck waiting on endless emails requesting information and tasks for you to complete to send them "for review". No solution is forthcoming. I am not a computer genius-but can follow and execute instructions. I have done as they asked to no avail, all I ask is for the necessary VERBAL support to get the product for which I have paid working, clearly the email routine-is cheaper for them but does not work.
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Defender Pro 2008 15-in-1
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ARKANSAS -- $40.00 Box from hell...

First off this program will hurt your computer if you don't know what you are doing and how to protect yourself from trash like this.

This is not right, I don't care what anyone says. When a person goes and buys a program $39.95 plus tax ("Wal-mart" is where I bought it). I have installed this program 3 times 3 different ways and it still sucks. If you got it in and can't get it out here is the best way:

Type in Run window: "regedit" "without quotations" it opens opens and go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\current Version\Uninstall locate all of the defender programs and right click on them and hit delete..

Problem fixed... then run a reg edit program... for $40.00 you can buy a box of hell, this company needs to be run out of town "Kaspery".

I just want my money back, and that will help a little.
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User Replies:
Anonymous on 01/17/2008:
My kid loaded their 2007 version earlier last year. It also trashed his PC. The only way to get rid of it was to edit the registry as you did.
Anonymous on 01/17/2008:
Ccleaner.com will also remove and clean up the mess for you if you do not want to edit the system registry.
lobo65 on 01/17/2008:
I don't know if you mean Kaspersky, but I use it's internet suite, and it has been great for me. I don't use Windows though--Firefox for me. Not sure if that made a difference.
MRM on 01/17/2008:
Super, I also use ccleaner to reclaim my hard drive space.
Anonymous on 01/17/2008:
Mrm, we have found it to be the best free product for cleaning up registry entries too. If you take a one year old box that has been used daily Ccleaner will find hundreds of registry errors and clean them out. My question is MS must know the system registry becomes a mess over time? And they have done what to correct the problem? They created the monster but take no responsibility for the problem.
bearcntry on 09/05/2008:
I, too, bought the Defender Pro 2008 15 in 1. I experienced all the problems other users described. I tried to uninstall several times, unsuccessfully. I even tried running regedit, as instructed. That didn't work for me. I called Dell for help to remove the software. They would only help if I purchased a service contract. I emailed Defender Pro several times, unsuccessfully. I tried everything I could think of and even the suggestions from others, but nothing worked. Finally, last night I found System Restore in my System Tools. I set my computer back to a couple of days before installing Defender Pro. It didn't fix the problems the first time. I took it back a month before installing DP, it worked! My computer is back to running as it did before! Now, I just have to go and buy another software to protect my computer. Hope this helps someone else.
White Boy on 09/17/2008:
My wife purchased Defender Pro 5 in 1 without consulting me. After I found out a few days later that she had bought this world's biggest piece of sh** I tried to uninstall it and that didn't work. The next day I called Symatec which I have a current account with, and it took the technician 2 damn hours to delete it off my computer. The next morning Defender Pro had uninstalled Norton Antivirus 2008 from my computer and reinstalled itself without authorization. It's the weirdest thing I have ever seen. I still cannot get it off my computer. Someone else told me to do a system restore but my last restore point on my computer was 7 months ago. I have been reading on the internet that the people that purchased this piece of crap program are consulting lawyers and the FBI, because Defender Pro as a company has developed a virus in its Defender Pro 5 in 1 program. I am currently consulting my own personal lawyer. There is no telling what this program has done to my computer and I just purchased it about a year ago for $5,000 straight from dell, and I want a full refund of my computer and this piece of crap program, because there is no telling what it has done internally on my computer. Please relay this message to the whole computing world " DO NOT BUY THIS PRODUCT ". Good luck to everyone with the problems you have and I hope you fix them.
junki1 on 11/02/2008:
I bought defender pro 15-1 back in June 08 and in August I loged on to my computer and defender pro said subscription had expired I contacted defender pros web site and they told me that they were working on the problem. and give me another activation code. that worked fine for another month, then it did it again.I contacted them and they gave me anothe activation code . and today it has told me that I don't have a subscription. I tried to activat it with the last code and a red box comes up on screen ."code 13" I have tryed to contact them via their web sit and I keep geting boot off before I connected to there web site.I will be getting rid of this in a few days I have had nothing but problems with this program and I will be sending them a nasty gram after I finish writing this thanks for having a web site where we can voice our opinions. thanks very much. junki1
Eddie2704 on 12/13/2008:
Been reading some of the reviews of Defender Pro Internet Security. I have been using it almost a year and still have had no problems. It was easy to install and had no issues except when shutting down my PC I have to exit the Defender Pro program first. Besides that no other problems. It protects very well. I give it 100++ This is very good software and they make it clear that if your computer is clean when you install it it will stay clean. If you install it on a computer that is full of Trojans, bugs and god know what all else it will clean those infections off of your hard drive even if it causes your computer to crash. So don't blame it on Defender Pro if your machine crashes. Blame it on the tons of bugs and Viruses that damaged your system files before Defender Pro was installed. Also don't blame Defender Pro for bad user habits. If you go to bad sites like porn and get full of Trojans then run out and buy Defender Pro thinking that it will clean up your Trojan problem and it does, Don't blame Defender Pro when your computer crashes. Either put it on a new computer or one that has been reformatted and windows reloaded. It works great. Don't put it on one that is already infected.
Shanalicious on 01/11/2009:
I too have never had major problems with Defender Pro, sure when installed I had problems with the signitures, but put the disc back in and modified it. Other than that it's been the best for AV/FW and have had no viruses since. I have tried several different AV's and they didn't block much less remove a lot of viruses. To assure that any AV you use actually works, try going to trendmicro.com and do free online scan.
madconsumer on 01/11/2009:
cannot go wrong with grisoft acg internet suite 8.0.
Tammy41078 on 02/26/2009:
Hello everyone,
I was looking for reviews on the Defender Pro software. Now I have gone through a lot of software, and intitially I did have some trouble but found it was due to existing troubles with my computer. I told my friend and he also found he had a problem, some virus or something. Once the virus was destroyed the program loaded and it has been amazing for me. Defender Pro has kept my Sony Vaio in great condition since the virus was destroyed. I guess it messed with the uploading.
I HATE DEFENDER PRO on 12/16/2009:
Defender pro 15-1 is by far the biggest scam I've seen... TOTAL TRASH... a class action is required to shut down these clowns!!! Please each one of you write to your BBB and attourny general in your state... this is a rip off and these folks need to be stopped. I can and WILL prove in COURT that not only are they selling a worthless scam product... they're doing the virus!!! Ya, I set them up after a few viruses got through and set a trap for them... got them red handed!!! Going to the courthouse to file in am!!!
Lemon12 on 03/04/2010:
I been using Defender pro for a few years now and I haven't had a problem with it. People don't realize that they can't load it onto a computer that is already infected. If it's infected, it's best to take it to a professional to help get your computer cleaned out first before you install anything else on it. Cause if your computer is already infected, whatever else you install will be destroyed as well.
J's PC Repair on 04/12/2012:
I too have been using Defender Pro 15 in 1 for a little over a year now and I have not had any problems with it as far as my computers go. It has not trashed anything and in fact, is one of the best AV Programs I have seen for the cost ($39.95 for 3 computers for 2 years isn't bad at all).

The only problems I have had with it are an occasional issue with a fouled update or a fouled install because of system requirements not meeting the programs install requirements. I have also had 2 times of "Activation has expired" types of issues but they are solved by a quick update that seems to fix it.

To all those who say they have so much trouble with it... simply, you have no idea what you are doing and shouldn't use a more advanced program...

I have seen nothing but problems with McAfee and Norton, even have had to clean computer viruses that got past those two... now they are a joke/scam (IMHO)...
Leebo on 04/13/2012:
I have Defender Pro 15 in 1. A few months after installing it my pictures just came up missing. Some folders are there but empty other floders are gone. They had been on my computor for several years. A lot of them was my grandson which is 7 now. How do you replace them? I even put pictures on my computor about 8-2011 to see what would happen to them. They are GONE. Video's on Youtube are like watching slide shows my computor is so slow. Wasn't like that before. You tell me if it is me or Defender Pro is junk. I don't think it is me removing pictures I really wanted to keep. I put ALL my pictures on USB now.
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