First off this program will hurt your computer if you don't know what you are doing and how to protect yourself from trash like this.
This is not right, I don't care what anyone says. When a person goes and buys a program $39.95 plus tax ("Wal-mart" is where I bought it). I have installed this program 3 times 3 different ways and it still sucks. If you got it in and can't get it out here is the best way:
Type in Run window: "regedit" "without quotations" it opens opens and go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\current Version\Uninstall locate all of the defender programs and right click on them and hit delete..
Problem fixed... then run a reg edit program... for $40.00 you can buy a box of hell, this company needs to be run out of town "Kaspery".
I just want my money back, and that will help a little.
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Customer Service nightmare
Posted by DRE726 on
WOBURN, MASSACHUSETTS -- I purchased Kaspersky Anti-Virus 2010 in Nov. '09. Had initial problems completing the transaction with Digital River/Element 5/Kaspersky that very day and should have heard the bells go off. I did not and completed the purchase. It has been a worthless and regrettable experience since. I have had to hire computer technicians on two occasions. They have completely removed and reinstalled the program. Kaspersky keeps "losing" my key. The problem begins with a "blacklist is corrupted" window which suggests that I open Kaspersky and click the "fix it" button. At this point the error window appears saying that Kaspersky cannot find my user key and that the license does not exist.
I have attempted to solicit "customer service" from Kaspersky for resolving this issue. I call a toll free line, stay non hold for 10 minutes (each time) then briefly speak with a "customer service tech" who promptly says they will email me instructions with the fix. After having done this now three times-each time having to send them information with which they do nothing, I have determined that Kaspersky DOES NOT CARE. They have my money and my computer is unprotected with no resolution in sight.
They offer no means of quick resolution-you are stuck waiting on endless emails requesting information and tasks for you to complete to send them "for review". No solution is forthcoming. I am not a computer genius-but can follow and execute instructions. I have done as they asked to no avail, all I ask is for the necessary VERBAL support to get the product for which I have paid working, clearly the email routine-is cheaper for them but does not work.