Kay Jewelers

5 reviews & complaints.
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Kay Jewelers
PO Box 740425
Cincinnati, OH 45274-0425
00-800-9001-0044 (ph)
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Kays Jeweler Store District Manager Rudeness & Unprofessional Behavior
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FORRESTVILLE MALL -- Kay Jewelers Store District Manager Rude & Unprofessional Behavior. Kay's Jewelers Store District Manager rudeness & unprofessional behavior. I was shopping with my children and browsing at Kay's Jewelers getting idea what to get for my 25th anniversary. Kay's Store District manager approach me and I said; "just browsing" then I stop to one display counter and the Kay's Jewelers store district manager followed me and showed me some rings. Then I tried it then the Kay's jeweler store district manager start telling me about Kay's store credit application then I said; "no thank you not ready yet." Then she start talking about layaway. Then I continue to say; "no thank you."

Then I went to the birth stone counter; my daughter whose 9 years old overheard the Kay's jeweler district manager says quote; trifling (N). This comments is truly rude and unprofessional where my daughter can hear it. This very cruel and uncalled for? No need to make comments like this just because I am not buying but it doesn't mean I am not buying in the future. We black people been shopping for Kay's for years and the biggest supporter of Kay's and I do not understand why make comments like this specially where my daughter can hear it? I thought we pass this kind of behavior and bigotry.

This is not cool! This is 2010; no need to point out or speak out that kind of slurs comment. I truly feel disappointed with this Kay's jewelers district manager. I am sad; never again I will go there to buy or browse again. Just want to add; I am not a (N) I am black but not a (N) just to inform the Kay jewelers district manager. I am simply a decent human being who work for the government and not trifling (N) either. I can't believe that discrimination still exist. This Kay Jeweler store district manager is racist and have no sense to make such comments in the black neighborhood. What posses her to say that kind of slurs not knowing a child is listening.

This Kay Store District Manager need some training I mean a proper training very racist! Anyone or anytime; who says or make a comments through slurs is a racist no need to say that; just because you're not buying trifling (N) is not something you says to people nowadays.

Anytime someone uses the N word is racist! No need to say that like the old saying says; if you have nothing great or good to say do not say it. Just an advice! If anyone of you think racism & discrimination doesn't exist then that's fine but but my daughter is not lying and surely did not misunderstand it nor heard it wrong.

I heard it too. My daughter just confirmed it! The Kay Jewelers Store District Manager was talking to another white person. No offense if you're white but this is what happened. I am not saying all white is prejudice but some white are? I am not talking the whole white people but this particular Kay store district manager who has a bad rude attitude manner. That is the one I am talking about and I am complaining about. I am not expecting all of you will agree; but this is my own experience that I am sharing. Just sad that my daughter heard it that's all.

I understand that the Kay Store District manager trying hard to sell me the ring and the store credit card; I also understand that she showed me a lot of rings; but I told her from the beginning I am just getting an idea for my 25th anniversary right now; and not ready to purchase. The Kay Jewelers store District manager felt; I wasted her time that is why; she called me a trifling (N). To my readers; If you do not know the N word then do not make any comment if you do not know what does mean as that words still very demeaning and insulting to us black folks. If you do not understand how hurt I am hearing that slur then I apologize.

This Kay store jewelers store district manager wasn't careful to voice out her slur comment; she should waited all of us leave the store before saying that kind of slurs and bigotry comment. My complaint is that; the Kay jeweler store district manager keep pushing me to get a Kay store credit card then pushing me to get a layaway and not only that when I keep saying; "no thank you" she got so mad and upset and get an attitude. If this is not rudeness and unprofessional behavior what is?

I can't even look peacefully nor concentrate what I want by pushing me and continuing pushing me to put it in layaway not only that she never leave me alone just to enjoy looking at the case. She continue to follow me and keep giving me to fill up the store credit application then when I told her; "no thank you" she got upset.

Kay's store district manager talking to another white lady then she told her without noticing I am also listening. My daughter is only 9 years old she doesn't need to hear it; like I said; if you have nothing great or good to say do not say it as you'll never know who's listening. I do not need all of you readers to agree but this is what happened and my own experience at Kay's. The Kay store district manager did not mention this slurs comment to her black employees but to her white lady friend or employee.

We as an adult we should be responsible of what we says and how we say it and most important we need to be very careful what to say when children are around us. Thank you kindly.

Go Elsewhere - they are thieves and unreliable!
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WESTMINSTER, COLORADO -- I originally took ring to Flatirons to get a baguette & the tips replaced. Was promised it on a certain date, they NEVER sent it out then all of a sudden a quote! I was told by the pregnant woman there that it was indeed 'lost' so I told them to get it back from wherever it supposedly was 'sent' to which was odd since it was 2 days. FedEx isn't even that quick! Picked it up, took a week and dealt with it. It was then taken to the Orchard in Westminster. Promised 12/24/2009 to have in the store after the SAME thing.

Apparently they can't do a transfer - whatever!? BS if you ask me. Then on 12/31/09, a woman called and said the item wouldn't be in on the 24th -- DUH, it was the 31st and I think we figured it out. The woman said they 'misplaced' it. Then when we called everyday starting the 28th to find out status it was either misplaced, in route, or in the shop for repair. I went in on 1/2/2010 and it was STILL in the store, they never sent it out.

My husband paid for an upgrade on the stone. OK, this is total BS if I ever heard it, the government gives a lot of BS, but this one takes the cake. Verbatim what they said on 1/2/2010 to me and over the phone to my husband "the stone was unavailable and we had to special order it and it takes 2-4 weeks". Holy **! Don't someone at either location have the sense to pick up a phone when it was supposed to be sent out the beginning of December 5th I think it was. Especially when it was due to US on 12/24/09.

We call every other day and get told 'we are checking into it and will get back to you', no one ever calls, emails back NOTHING! I will NEVER and totally encourage anyone to go elsewhere. Maybe they said December 24, 2010!! If you want to wear and enjoy your jewelry -- DON'T GO TO KAY JEWELERS COZ I BET THEY ARE ALL THE SAME. They don't send it out and then give excuse after excuse to keep us happy - wrong. I am posting on every board I can find to save others the hassle of dealing with these guys. I should have gone to Jared or the Schoen Company. I am so glad I got a new wedding ring for xmas, just wish I could enjoy it!!

And now we are told that it won't be in till Feb 2010. Great, we are out of the country and per their policy 'if pieces are left after 2-weeks, they are sent back to the repair facility.' We are gone for 2 1/2 weeks so once again they have issues, poor service, not honest because I think an employee stole it and the employee is using the excuses and relaying them to us until the employee gets enough $ to get it out of pawn. I am going to the police Friday if no answer because then I am taking it as stolen.

Defected merchandise
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AKRON, OHIO -- I purchased a pair of diamond stud earrings. I did not like the backing that is the piece that holds the earring. It was difficult to remove and inconvenient because it was the screw on type. The sales associate told me that I could purchase separately a piece to hold the earring that I would simply clip on. I did purchase this item. The sales associate told me that the piece was secure and that it would never come off. The piece failed. As a result one of the diamond stud earrings were lost.

I contacted the parent company of Kay Jewelers which is Sterling Jewelers. They were rude and did not try to assist me with this problem. I have been a customer of this company for over 25 yrs making several purchases over the yrs. It appears that the product is defected. I do not plan to make anymore purchases from this company. In my opinion, their customer care dept. is not professional.

Rip Off
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NASHUA, NEW HAMPSHIRE -- I recently visited Kay's Jewelers in Nashua, NH at the Pheasant Lane Mall to have a link taken out of my watch. I asked them to give me an estimate. I bought this watch there and it was 14K gold. Estimate to take out link $135.00???? I asked how come so much and their reply was that they had to take the whole insides out so they wouldn't ruin the working parts. WHAT???? I told them I would be picking it up without it being repaired. I proceeded to another major jewelers and they did it for $ 0. My recommendation is DO NOT BUY FROM KAY JEWELERS!!

Stay Away From Kay Jewelers!
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ANN ARBOR, MICHIGAN -- My wife took a watch to Kay Jewelers for a new battery. The employee broke the stem of the watch, but offered to repair it and return it to us. That would have been fine. Now, weeks later Kay Jewelers is calling us and telling us that we have to pay for the repairs! I recommend you shop somewhere else.

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