Go Elsewhere - they are thieves and unreliable!
WESTMINSTER, COLORADO -- I originally took ring to Flatirons to get a bagget & the tips replaced. Was promised it on a certain date, they NEVER sent it out then all of a sudden a quote! I was told by the pregnant woman there that it was indeed 'lost' so I told them to get it back from wherever it supposedly was 'sent' to which was odd since it was 2 days. FedEx isn't even that quick! Picked it up, took a week and dealt with it. It was then taken to the Orchard in Westminster. Promised 12/24/2009 to have in the store after the SAME thing. Apparently they can't do a transfer - whatever!? BS if you ask me. Then on 12/31/09, a woman called and said the item wouldn't be in on the 24th -- DUH, it was the 31st and I think we figured it out. The woman said they 'misplaced' it. Then when we called everyday starting the 28th to find out status it was either misplaced, in route, or in the shop for repair. I went in on 1/2/2010 and it was STILL in the store, they never sent it out.
My husband paid for an upgrade on the stone. OK, this is total BS if I ever heard it, the government gives a lot of BS, but this one takes the cake. Ver batum what they said on 1/2/2010 to me and over the phone to my husband "the stone was unavailable and we had to special order it and it takes 2-4 weeks". Holy S! Don't someone at either location have the sense to pick up a phone when it was supposed to be sent out the beginning of December 5th I think it was. Especially when it was due to US on 12/24/09. We call every other day and get told 'we are checking into it and will get back to you', no one ever calls, emails back NOTHING! I will NEVER and totally encourage anyone to go elsewhere. Maybe they said December 24, 2010!! If you want to wear and enjoy your jewelry -- DON'T GO TO KAY JEWELERS CUZ I BE THEY ARE ALL THE SAME. They don't send it out and then give excuse after excuse to keep us happy - wrong. I am posting on every board I can find to save others the hassle of dealing with these guys. I should have gone to Jared or the Schoen Company. I am so glad I got a new wedding ring for xmas, just wish I could enjoy it!!
And now we are told that it won't be in til Feb 2010. Great, we are out of the country and per their policy 'if pieces are left after 2-weeks, they are sent back to the repair facility' - we are gone for 2 1/2 weeks so once again they have issues, poor service, no honest because I think an employee stole it and the employee is using the excuses and relaying them to us until the employee gets enough $ to get it out of pawn. I am going ot the police Friday if no answer because then I am taking it as stolen.