KERRVILLE, TEXAS -- This is a small town dealership that prides itself on "selling to sell again". My complaint lies in how deceptive the Ken Stoepel employees are! After sitting in the sales office for TWO HOURS we finally agreed on payments of $450 for a 2008 Ford Focus. We expressed that the payment was a little high for that type of car, so the salesman said he would not have our payment due until January (this took place in November). This way we would have a little bit of a cushion. We agreed to this. After another half hour of waiting in the cubicle, the salesman comes back and says that the finance guy misunderstood some of his information and the payments would be $465. This was told to us as we were walking back to sign the papers!!!!
Finally our deal was done and we left. The thing that makes me the most angry is that we got our first payment in the mail and it was due in December after we had been SPECIFICALLY told that it would not be due until January. This is the whole reason why we went ahead with the deal-knowing that we would be able to save a month's car payment. Of course the dealer would not do anything about it. The salesman knew the entire time that nothing he promised would actually happen. I know that car salesmen are supposed to be creeps, so call me naive. I just could not believe how deceptive they were the entire time. Nothing that was promised to us actually happened. Do NOT buy from this dealer!
They will lie and deceive you! They do not care about earning your business. You can get a much better deal 60 miles up the road in San Antonio!
Resolution Update 12/10/2007:
The dealer called me today and offered to make my December car payment in order to give me the one month's payment promised.