FLORIDA -- We have a house full of Kenmore products. NEVER will I purchase them again. All have been a problem. I've was a devoted fan for many years. I have a side by side Kenmore fridge, 6 years old. Model #10656532400 series. After only 2-1/2 years the ice maker module broke. Three times I've replaced the same part, all since 2007. Cost is $200+ each time and that's with my husband installing. Water filter has tripled in price since I purchased. Water taste is still poor even though we used to replace 3x per year. We stopped using both the ice maker & dispenser. Installed a used ice maker in the garage freezer that works great. And not a Kenmore either.
Also have a Electric range, glass cooktop model #790.9621.2408. This is only 3.5 years old. Cooktop shattered when it was just 2 years old. It was due to a defect so the tech said. Luckily under warranty at the time, but it still cost me $75 to have them install a new one. Cost to replace the cooktop is over $400. Just last week, the right back burner stopped working. $87 later and no warranty. The bottom of the oven door rusted after only 1.5 years. And that is in a climate controlled house. The left side back burner vent gets so hot it has permanently darkened the paint. Scrubbing only removes the paint.
And now the timer went on my washer, model #100.24732300. Washer is 6 years old. Cost for that part is $113.90 and $15.99 for shipping that will still take a week to get. Cost to ship a part that small is about $5.00. I also just bought a cast aluminum patio set in October 2010. 2 of the swivel chairs have already broken.
I called and emailed Sears three times to return the item. Nobody would help me with the return, all said they would have a manager contact me. Which never happened. BE WARNED, stay away from Sears! I was a Gold Card Member, until I cut it up and returned it to Sears with a letter explaining why. I've never been contacted about my complaints.
When will I learn that Sears products are just not what they used to be? After purchasing a gas range, refrigerator, stackable washer and dryer and a dishwasher from them, nothing but headaches from all. Poor customer service regarding timely repair/replacement of the aforementioned appliances. A dangerous, faulty oven door handle that nearly killed my toddler when the entire thing flew apart upon opening the door and the glass slid out onto my child… They had the nerve to nickel and dime me for their death trap of an oven after I repeatedly contacted them telling them the bolts holding the door together were TOO SHORT!!!
The repairman that eventually came admitted the product was dangerous, defective, etc. and didn't bill me even though Sears argued with me and tried to force me to pay it before they would set up the service call. Now the dishwasher... purchased in 2008 no problems. Suddenly the cycles are haywire and it won't come off of heated dry. I dread making a service call to Sears. Product is no longer under warranty and I refused to waste my $$ on the Master Protection Plan since they have run me around nearly every time I've actually needed service on a product.
So so sad that this company seems to have forgotten how to maintain good customer service with its loyal customers. Impossible to talk to a manager or higher-up over the phone until the problem escalates to a screaming match. Rude service on phone, lengthy wait times for service, often with no-shows. My refrigerator was a no-show delivery, then they dropped it off of the truck and banged it all up, hence causing me another 5 days without one. Get it together Sears, I'm not drinking your kool-aid anymore.
ALTOONA, PA -- I cannot believe how Sears service has deteriorated in the last four years. There service used to be excellent, but not anymore. I purchased a refrigerator in 2008 and after 1 year and three months, all three of my slide out shelves cracked in the same spot, not the glass but the plastic holding the glass.
Sears said they would be glad to send me additional shelves at $64.83 each plus shipping. They don't seem to care that there has to be a factory flaw in design, as all of my shelves would not have cracked in the very same place. If this message saves even one person from making the mistake from buying anything from Sears anymore then I feel BETTER. GO TO SAM'S CLUB OR A STORE THAT JUST SELLS NAME BRAND APPLIANCES BUT NOT KENMORE.
This fridge is only 2.5 years old, it started freezing my eggs and vegetables earlier this year. The repairman says the baffles that regulate cool air flow from freezer to fridge are fully open and that they should be partially closed and fluctuate to regulate temperature in the unit. This is a cost to me to repair as it is no longer under the 1 year warranty.
However it seems to me that this is a defect and not one regular use could have made, just because the defect doesn't show its ugly head for a slightly longer period somehow it's not their defect to repair. I disagree the repair will cost just under 30% of the purchase price. Shame on Amana, Kenmore and Sears. As long as it lasts past the short warranty, but they know it's their defect they should at least replace the part for free… Don't purchase Sears, Kenmore, or Amana fridges.
TAMPA, FLORIDA -- As noticed on M3C, some Kenmore stoves have a dangerous defect in their manufacture. I purchased a Kenmore stove in late 2006. In 2009 the oven door handle came off during use. While attempting to remove baked food from the oven when the temp. was set at F450o, the door handle popped off allowing the door to slam back up with a strong force. It nearly caused a serious injury.
After the oven cooled off, I was able to examine the door and found that the screw securing the handle took only about two turns to tighten. Because of this bad design, there is no warning such as you would get with a loose handle. Additionally, the two handle screws seem to hold all the door components (exterior, interior, insulation, retainer frame and large glass window) together.
Sears's service, Sears salesman and store manager all said that they would only repair "as a service call" and that there would be a service fee. Excuses: Out of warranty, a long-term service contract was not purchased, this problem common after 2 1/2 years of use. They would not accept the "Mfg. defect" reason for my request of a mfg. repair on this product. So there you are. Me, I will no longer purchase Sears products.
THORNTON, COLORADO -- We purchased a Kenmore elite water heater from Sears 3 years ago. Everything was until it stopped working. It turned out that the Sears installer had installed it with a small leak in the supply line connection, which dripped into the heater and rusted out the tank. Kenmore charged us $75 to send someone out. He said "talk to the store", they said "call the national service line", they transferred us to another service line, they sent us to the "Water Heater Hotline". They told us there was nothing they would do. We just bought a new GE water heater from Home Depot. I understand now why Sears is going to go bankrupt.
BOWIE, MARYLAND -- We bought a Kenmore Elite bottom freezer refrigerator in July 2011. In March of 2012 the problem started. The water and ice dispenser stopped working. It works for a few days or weeks and stops. I usually find water on my kitchen floor as an indicator. Sears Repair has been to our home 8 times as of today. The tech spent 3 hours at my house last week, still not fixed.
They know that there is an electrical shortage, but they can't find it. It is not working now, they have ordered another part. Sears has REFUSED to replace the refrigerator, they just will continue to "fix" it. We do have warranty protection. I'm so tired of this. When you pay this much for a product you expect it to last longer. I will not buy another product from Sears.
PITTSFIELD, MASSACHUSETTS -- I bought a Kenmore Chest Freezer, Model # 19502 in Feb 2011. Today (July 16, 2013) I find that it was "on" but everything inside had thawed. There was no power surge, no power outage, it was plugged in, the light was still on. After turning the switch to off and back on, it didn't work so I hit the light. Magically the compressor turned back on.
So I've thrown out a freezer full of food to the tune of at least a $200. This freezer is also the subject of a rebate because it does NOT meet the energy standards that it was advertised as meeting. The result from that was a check for something like $12 that I have to reapply for each year for 3 years.
Went to Sears in September 2011 and bought, along with several other appliances, a Kenmore 30" Gas Range. As of tonight, December 17, 2012, the range sits on the front lawn, placed thereby the local fire department. The thing started to smoke after cooking a baked potato for 45 minutes. So I shut it off, but the smoke continued and increased.
Call the FD and they try every which way to open up the interior to see what is burning. The oven compartment is empty and clean as a whistle. Well - no getting inside the stove - so the stove goes outside. Still don't know why it was burning. I then call Sears. The thing is not 15 months old, "Sorry no warranty, nothing we can do. Come in and buy another and we'll give you $20 bucks off" or some nonsense. No warranty from Kenmore. So tomorrow, I go the local appliance store - no more Sears and definitely no more Kenmore. $500 Bucks down the tubes.
It's clear that Kenmore is riding on its old reputation of reliability while currently manufacturing junk. We have two recent model Kenmore dishwashers at two different houses. Both have developed leaks in the same part which controls the water supply to the unit. No, it's not the hose, it's the part on the dishwasher itself. I'll bet some Kenmore number cruncher decided it would be profitable to use cheaper parts in manufacture, but they are losing our business forever. Short term gain for the company, but a long term disaster. I'll bet they won't be able to figure out why people stop buying their products!
We have a Kenmore Elite refrigerator with French doors. The ice maker is horrible. Don't ever expect it to actually work if you buy one. We have a Kenmore clothes washer that leaks regularly near the top of the unit. Internet research makes me believe it's a design flaw. The design flaw in that is not fixable in any normal sense. We used to think of Kenmore as a reliable brand. WRONG!!!! What's the use? Just don't buy anything from Kenmore or its related names. (Whirlpool?) They deserve to go out of business.