Kenmore stove defective
TAMPA, FLORIDA -- As noticed on M3C, some Kenmore stoves have a dangerous defect in their manufacture. I purchased a Kenmore stove in late 2006. In 2009 the oven door handle came off during use. While attempting to ... read full review1 Replies - Latest reply on 07/13/2009
THORNTON, COLORADO -- We purchased a Kenmore elite water heater from Sears 3 years ago. Everything was until it stopped working. It turned out that the Sears installer
1 Replies - Latest reply on 07/28/2013Add reply
had installed it with a small leak in the supply line connection, which dripped into the heater and rusted out the tank. Kenmore charged us $75 to
send someone out, he said "talk to the store", they said "call the national service line", they transferred us to another service line, they sent us
to the "Water Heater Hotline". They told us there was nothing they would do.
We just bought a new GE water heater from Home Depot. I understand now why Sears is going to go bankrupt.
LAS VEGAS, NEVADA -- 3 times with in a year 2 times with in a week. This is just a few days over a year old and nothing but problems. Costing me more in service calls again. This product last week when taken apart was all ... read full review2 Replies - Latest reply on 12/21/2011
NEW ORLEANS, LOUISIANA -- About 5 years ago I purchased an Slide in Gas Range from Sears/Kenmore and got them to install in my house. Due to my life conditions, I do not cook very often but I never had issues with the range. A few months ago, while cleaning it, I noticed some stains on the stainless steel surfaces that would not come off. Last week I was cleaning it once again and I noticed that the stains are not stains, it is actually rust and it is increasing in size. There are not scrapes or dints or any other physical damages to the surfaces that would allow for the rust form. I contacted Kenmore about it and they basically told me that the warranty is only for one year and that there is nothing they will do, EVEN THOU STAINLESS STEEL is supposed to be rust resistant. The one thing I got from this, is one less brand to consider when I go shopping for my appliances.1 Replies - Latest reply on 09/09/2010Add reply
I bought my dishwasher and 2 weeks after the warranty ran out it broke down. It is not on the recall list, so basically, I can pay 300 to fix it or go buy a new one - not the elite, Kenmore, - and pay ... read full review3 Replies - Latest reply on 07/07/2010
A self destruct junk appliance
ADRIAN MI, MICHIGAN -- Purchased this Frankenstein monster of an dangerous appliance at Sears a few years back. The appliance operated perfectly for a few years than began going crazy. The compressor overload switch started ... read full review
I purchased a Kenmore electric range when we built our home. I did not want to go with Kenmore because of problems that we had with a washing machine, but relented when my wife wanted to get the range. Shortly after we bought it (within 3 months), the handle came off. I screwed the handle back on and thought that it was just something that was loose from the factory. That has since happened 3 more times and now, the handle is stripped out and won't screw on anymore. I measured the screws, and the side that keeps falling off is shorter by a fraction then the other side. I called Sears to complain and ask for some new screws, but they said that they could send me a new handle and screws for $50. I'm done with Kenmore. Now my wife has learned the lesson as well. Don't buy their junk. Spend a little more and get better quality.Add reply
This oven is only a few years old, and this morning while I was baking the oven handle came clear off. Very dangerous defect. I had to catch the hot front panel to prevent the glass front from shattering on the floor.
3 Replies - Latest reply on 12/20/2010Add reply
This product is a piece of junk - - -warning to anyone with children, this could really be dangerous.
I believe we're out of warranty too.
MARYLAND -- Having hardwood floors in my home with only a few rugs, I purchased a basic Kenmore vacuum cleaner model # 216.37000 in October 08.
I have found that this product does not function as one expects. ... read full review
Kenmore Refrigerator Door Falls Off!
BRIDGEWATER, MASSACHUSETTS -- My 4-year old SEARS Kenmore refrigerator (top freezer/bottom refrigerator) door collapsed, broke from the hinges, came crashing to the floor knocking my 18 month old son over and landing on his head. ... read full review13 Replies - Latest reply on 10/17/2007
Elite Kenmore Refrigerator
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LIMA, OHIO -- I purchased a Kenmore elite in November 2012 and Installed it the first of December. In early February 2014 the measly clamp holding the hose to the pump popped off and the input hose to the pump came off. This allowed water to go EVERYWHERE. The unit ran at night and water was throughout my kitchen and also went to my basement. The water also sprayed all over the dishwasher electrical components and caused them to fail. The ultimate problem is that the morons at Kenmore didn't create a mechanism (like a zip tie ) to secure the pump to the frame of the unit. An error code resulted and I was unable to repair it. (He did put a new hose on and the same "recipe for disaster" clamps.) Sears repair came out and wasn't able to resolve the issue. Various new parts were installed and parts were ordered with the hope they would be in in 2 weeks. Sears then handed us a 150$ repair bill.......For a problem their POS dishwasher caused. I complained to Sears customer service and was offered $65 to the repair. What an insult. I complained to the store manager and he shrugged his shoulder and looked sheepish. He offered to 50% off a new unit. I won't back down. I'd be interested in filing class action against SEARS. Anyone else that views this and has the same problem should contact me.Add reply
COLUMBUS, OHIO -- I bought a Kenmore Ultra Dishwasher Model # 665.13843K601 Serial # FW1712755 on 05/02/2008 from Sears. It stopped working in 2012 and I replaced the control panel on 08/18/2012. Again on 01/20/2014 it stopped working. I replaced the thermal fuse. Still it doesn't work. I have to replace the control panel again. I have already spent $160 on a $500 appliance. I am wondering if I should spend another $130 for a new control panel or go for a new brand of dishwasher!
I used to have another brand of dishwasher for 16 years without any problem.. I regret buying Kenmore product. I will never buy or recommend Kenmore products