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43 Reviews & Complaints

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Non-Functioning Water & Ice Dispensor
Posted by Teannbae on 07/25/2013
BOWIE, MARYLAND -- We brought a Kenmore Elite bottom freezer refrigerator in July 2011. In March of 2012 the problem started. The water and ice dispenser stopped working. It works for a few days or weeks and stops. I usually find water on my kitchen floor as an indicator. Sears Repair has been to our home 8 times as of today. The tech spent 3 hours at my house last week, still not fixed.

They know that there is an electrical shortage, but they can't find it. It is not working now, they have ordered another part. Sears has REFUSED to replace the refrigerator, they just will continue to "fix" it. We do have warranty protection. I'm so tired of this. When you pay this much for a product you expect it to last longer. I will not buy another product from Sears.
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Posted by John Nicholson on 2013-07-25:
Another one!! I don't know how many times I have read complaints about non-working/broken water and ice dispensers on refrigerators. Apparently, the ability to make them work regularly and trouble-free is beyond the ability of manufacturers at present. I suggest anyone who needs a new fridge think twice about spending extra money on something like this. A cheap, basic refrigerator delivered for free by a reputable company seems like your best bet.
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Kenmore Chest Freezer 19502 Failed in 2.5 Years.
Posted by Ictree on 07/17/2013
PITTSFIELD, MASSACHUSETTS -- I bought a Kemore Chest Freezer, Model # 19502 in Feb 2011.
Today (July 16, 2013) I find that it was "on" but everything inside had thawed. There was no power surge, no power outage, it was plugged in, the light was still on. After turning the switch to off and back on, it didn't work so I hit the light. Magically the compressor turned back on.

So I've thrown out a freezer full of food to the tune of at least a $200.

This freezer is also the subject of a rebate because it does NOT meet the energy standards that it was advertised as meeting. The result from that was a check for something like $12 that I have to reapply for each year for 3 years.
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Kenmore Gas Range - Fire Hazard
Posted by Lambo632 on 12/18/2012
Went To Sears in September 2011 and bought, along with several other appliances a Kenmore 30" Gas Range. As of tonight, December 17, 2012,
the range sits on the front lawn, placed there by the local fire department.
The thing started to smoke after cooking a baked potato for 45 minutes.
So I shut it off, but the smoke continued and increased. Call the FD
and they try every which way to open up the interior to see what is burning,
- the oven compartment is empty and clean as a whistle. Well - no getting inside the stove - so the stove goes outside. Still don't know why is was burning.
I then Call Sears - The thing is not 15 months old - "Sorry no warranty, nothing we can do - come in and buy another and we'll give you $20 bucks off"
-or some nonsense. No warranty from Kenmore.
So tomorrow - I go the the Local appliance store - no more Sears and definitely no more Kenmore. $500 Bucks down the Tubes
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Posted by ok4now on 2012-12-18:
Sears should have realized that you weren't making a warranty claim. They sold you a defective product that was a fire hazard. What would there response be if their defective product burned your house down and claimed lives? This would have cost them big time. Customer service should have realized they got off cheap and given you a new stove.

Shame on you Sears. Again you had the chance to treat the customer right and didn't. Is this how you earn customer trust and loyalty?
Posted by At Your Service on 2012-12-18:
This is where one's expectations doesn't live up to the actual product that was purchased. That is, the range that was purchased was provided with a one year, limited warranty. It is, among other things, one reason why they were able to offer the product for only $500.

I would suggest, with absolutely all respect, that the problem is not that the range only lasted slightly over a year but that, when one made such a purchase, they were accepting of the fact the merchandise was only guaranteed for that year.

As long as warranty coverage continues to not be a consideration when making the purchase, these form of letters will continue to be in abundance throughout the net. The only real way of making the manufacturer or retailer stand by their product is to require and pay for the additional warranty coverage when making a purchasing decision.
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Cracked Shelves
Posted by Jackiesokolowski on 11/13/2012
I bought a Kenmore Elite, Model # 10657873800. The unit is less than 4 years old. All the shelves (plastic) has cracked. Sears nor Kenmore will respond. I do feel the shelves should not crack. Seems there is an imperfection.
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Posted by trmn8r on 2012-11-14:
I've heard that the quality of materials used in appliances has gone downhill - this isn't the first complaint like this one.
Posted by At Your Service on 2012-11-14:
I've got quite a bit of background in appliance design. Hopefully I can give some insight as to what the problem is and how others may avoid it in the future.

Some refrigerators, in order to offer a less expensive price, use shelfing that is not reinforced, especially on the door. This design can work, but only under the limitations of weight. It's not a mater of brand, as much as design and being aware of the importance of what the shelf is capable of supporting. Frustrating as it may seem, the overall depth may allow the footprint of a gallon container. This does not mean it can handle the weight of said container being stored over a period of time. The shelfing can finally give and crack. This shelfing design is better suited for lighter, condiment like containers, not containing as much weight.

Hopefully this helps if you decide to replace the shelves, as well as for anyone else who has this design.
Posted by ok4now on 2012-11-14:
I agree, the shelves should not have cracked in only 4 years. Not to diminish this but you're better off than most with a Sears appliance. You have had no reliability or breakdown issues. Just read the many scathing reviews on this site. New appliances that break right after delivery. You call customer service and get excuses. Finally they schedule you for a service call so you take the day off from work. They are a no show. You call back and have to take another day off from work for the new appointment. The repairman shows up and misdiagnoses the problem. Either the wrong parts are ordered or they aren't available. Another missed day of work and it's still not fixed. You bought the extended warranty but it's not covered. The part now comes in but another no show. The horrible customer service cycle continues. Maybe those cracked shelves weren't the worst that could happen. You get my point.

Conclusion: Do NOT buy Sears appliances. They have a high failure rate with poor customer service.
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Your throw away products
Posted by Chorazyczewski on 10/15/2012
Microwaves handle finish is coming off after one year. Refrigerator ice maker stoped working, then the door started making noise when I open it. Now the water doesn't come out and this will be the 5th repair person to come out, this is one year old also
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Kenmore Electric Stove Catch Nearly Explodes Stay on for 2 Months, Start by Itself!!! I Nearly Lost My House
Posted by Pariselec on 09/06/2012
Need my electric bill of this summer being paid by Kenmore and a new stove (the old one has melted)
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Posted by copper_works_ on 2012-09-07:
What happens to these stoves is in the motherboard, the wiring is so thin that when the stove is hot or the self-cleaning oven has been used. The wires melt and start making connections they shouldn't and the stove, oven or broiler can start on their own. This can happen even on cold appliances the wiring expands or contracts with room temperatures.
Here is a recall notice. Other stoves have the same problem but have not been recalled.
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Elite Series
Posted by Rundmc70257 on 12/20/2011
LAS VEGAS, NEVADA -- 3 times with in a year 2 times with in a week. This is just a few days over a year old and nothing but problems. Costing me more in service calls again. This product last week when taken apart was all burned up"could have burned up house" had that repaired and 3 days broke again. Never buying Kenmore or LG products again. Too bad I purchased 8 thousand dollars of their product. Will not again on new house we're purchasing for an investment. Service calls are 125. Had to use my Home warranty 2 times and 1 from Kenmore. Junk and unsafe product could burn your house down. Stay away from Kenmore products. Posting to Facebook and my friends will not buy Kenmore products now.
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Posted by Venice09 on 2011-12-20:
"This is just a few days over a year old and nothing but problems."

It's called planned obsolescence.

No one cares if their products burn your house down. The only concern is how much money is being made.
Posted by At Your Service on 2011-12-21:
The way you have this written, it sounds like you may be the one opening the unit yourself. If so, I'd suggest otherwise.

Service centers provide a warranty for their own work, so even if the merchandise is not under warranty, it should be something you can contact the service provider to cover -- assuming said service was really within three days.
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Don't buy a Kenmore dishwasher!!
Posted by Carjones2 on 09/07/2011
This dishwasher, model # 665.1374, lasted only 1 1/2 years. Sears and another repairman told us it would cost about $400.00 to get it repaired and that it would be better to just buy a new one. We were also told that this happens all the time now to all appliances, the control panel goes out and the cost is prohibitive. What kind of world do we live in????
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Posted by At Your Service on 2011-09-08:
It doesn't happen ALL the time with ALL appliances, but the potential is there.

I would tell you, when considering the dishwasher to replace this one with, don't purchase contractor level! This is the worst thing to do. You can buy cheap and find out the product will have less a chance to hold up. Pay a little more and get one that is at least a good, mid-range unit. You might also consider doing some comparative shopping on additional warranty programs. Buy the dishwasher from someplace that offers the product at a reasonable price and offers great, reasonably priced extended warranty support.

Even though you're frustrated at Kenmore or Whirlpool right now, I'd take the time to consider a Whirlpool DU1300 series dishwasher. It's rather well built and I bet you can find it somewhere around $400.

Best of luck.
Posted by trmn8r on 2011-09-08:
It happens *more often* now, but not all the time. The first reply contains good advice.
Posted by ok4now on 2011-09-08:
Explore this site and you will find numerous negative reviews for Whirlpool / Kenmore products. They were once the gold standard in appliances but no more. They advertise the brand name but sell inferior products. To add insult to injury expect delays and excuses for repair. Do not despair. SearsCares monitors this site to do damage control. Shortly you'll see a "caring message" offering you their assistance. It's all B.S. All they care about is their product image (more sales) and not your problem.

You're up next Venice on this one.
Posted by WP2008 on 2011-09-08:
My name is Kyle and I am a representative of Whirlpool. This particular product is a Kenmore appliance and is not affiliated with Whirlpool. Please direct your complaints regarding it to them directly.
Posted by At Your Service on 2011-09-08:
Thanks trmn8r. There isn't a brand on here without complaints. Frustrating but true. Any brand out there sells thousands of appliances every day and a certain portion of them will run into problems before the consumer believes they should. This is why I'm such an advocate of shopping warranty coverage within a person's decision to buy.

Anyway, I'm glad Kyle pointed something out very important. Kenmore is a Sears only brand name. Kenmore doesn't build anything but contract their services out to other companies to make a product and put the Kenmore name on it. At one point Whirlpool was making a lot of their products, but by no means all. Over the last couple of years, the trend has shifted and it's LG that has started producing more and more of Kenmore appliances. So it is very true; Whirlpool really doesn't have anything to do with this complaint. Thanks for the clarification Kyle.
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Kenmore Refrigerator
Posted by Hodge on 04/03/2011
I bought a new Kenmore refrigerator from Sears in 2005 and it went bad just a few days ago. I put a new relay starter on the compressor and it burnt that one up. I then was told it was the compressor its self the compressor is more than a new refrigerator, I have my old one in the garage have had it for 30 years and and it still runs.

I just think that its pretty bad that I have to throw it out when the repair is more than I can buy a new one for.
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Posted by SearsCare on 2011-04-05:
To Hodge;

Hello, I'm Gerald F. with Sears Cares. I sincerely apologize for the issue you’re having with your Kenmore Refrigerator. I truly empathize with you about having a quality appliance and it suddenly stops working as it should. Please send us an e-mail to SMSupport@Searshc.com with contact information such as, the phone number your Refrigerator was purchased under or the address where it is located so we can further assist you with this issue.

We are a group of Social Media Senior Case Management Specialists empowered to right the wrongs that sometimes happen to our valued Sears Customer. We will become your “Point-Of-Contact” and “Advocate” to assist you with this issue and help get it resolved to your satisfaction. Please let us hear back from you soon. Remember, Sears Cares, we really do!

Thanking you sincerely,
Gerald F.
Sears Cares
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I must have the oldest microwave in the world
Posted by Gruntbug on 03/09/2011
I was given a Kenmore Microwave oven as a wedding present (for my first marriage!) in 1984 and it is still going strong...never a single problem. 27 years!

Wow...thank you Kenmore....

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Posted by Venice09 on 2011-03-09:
No!.. I have the oldest microwave in the world! Well, let's call it a tie. Mine is also from 1984. It's a Sharp Carousel II countertop model. As far as I know it still works. I haven't used it in years but have sentimental reasons for not getting rid of it. So it sits on the counter unused, taking up space, much to my family's dismay.
Posted by Anonymous on 2011-03-09:
Kenmore is controlled by Sears Holdings Corporation...and back then, Sears actually stood for something.
Posted by Skye on 2011-03-09:
OP, thanks for sharing!

Posted by Whiteduck on 2011-03-09:
And I bet these money-savers only use about 5 times the energy to perform the same task. Technology moves on and mostly for the better.

I bet those things cost about 5 times more when they were new as well.
Posted by Venice09 on 2011-03-09:
Sorry, Whiteduck, but I have failed to see technology move forward in the appliance world. Machines that used to last forever and do their jobs well, now break prematurely, are too expensive to fix, (if fixable at all) and are turning landfills into appliance graveyards. And in the process, consumers' wallets, time and patience are being depleted to the point of no return? Is that what you call progress?
Posted by Augustus2099 on 2011-03-10:
Not really my Grandmother has you beat she bought a Kenmore Microwave in 1978 and it is still going.
Posted by Venice09 on 2011-03-11:
I'm not surprised, Augustus!
Posted by Augustus2099 on 2011-03-12:
That's why she swears by Sears products
Posted by Frank on 2013-03-08:
the one i use to this day is older then me.. Manufac Oct 1983. Kenmore...
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