STERLING HGTS., MICHIGAN -- Microwaves handle finish is coming off after one year. Refrigerator ice maker stopped working, then the door started making noise when I open it. Now the water doesn't come out and this will be the 5th repairperson to come out, this is one year old also.
It's clear that Kenmore is riding on its old reputation of reliability while currently manufacturing junk. We have two recent model Kenmore dishwashers at two different houses. Both have developed leaks in the same part which controls the water supply to the unit. No, it's not the hose, it's the part on the dishwasher itself. I'll bet some Kenmore number cruncher decided it would be profitable to use cheaper parts in manufacture, but they are losing our business forever. Short term gain for the company, but a long term disaster. I'll bet they won't be able to figure out why people stop buying their products!
We have a Kenmore Elite refrigerator with French doors. The ice maker is horrible. Don't ever expect it to actually work if you buy one. We have a Kenmore clothes washer that leaks regularly near the top of the unit. Internet research makes me believe it's a design flaw. The design flaw in that is not fixable in any normal sense. We used to think of Kenmore as a reliable brand. WRONG!!!! What's the use? Just don't buy anything from Kenmore or its related names. (Whirlpool?) They deserve to go out of business.
I purchased this refrigerator in Sept. 2006 for $2500.00. I have been greatly disappointed in the quality - most of the inside, tracks for the drawers, etc. are made of flimsy plastic. We started having problems with the ice-maker within a couple of months. It has stopped working at least 4 times and then after a period of time will mysteriously start working again. It is not working at this time. Several of the drawer tracks have cracked and broken off, so I've had to take the drawers out.
About 1 1/2 years ago, the lights quit working because the factory installed bulb melted and started burning the light cover. I would never recommend this refrigerator to anyone and it definitely was not worth its price!!! I feel like I've been ripped off!!
This dishwasher seemed good at first... quiet, reliable. Then we started noticing it wasn't cleaning too well, even when we adjusted our loading technique. Then the touch buttons on the display began peeling, clearly a manufacturer's defect. Because of our extended service contract, the company replaced it, but we were told if it happens again, we must pay.
Next, the dishwasher stopped draining. A serviceman came and told us he pulled a cherry pit from the drain, and the problem was solved. We ran a load of dishes and it still did not drain. I phoned for service and the representative offered me an appointment a week away. I said that was not acceptable, given that we'd already had to wait for the first repair of this problem. She offered me an appointment a few days off... today.
When I called to check on the appointment, I was told it was NOT today, but next Saturday, and that's the best they can do. I sat on hold waiting to talk with a supervisor, and then was cut off. After having been a loyal customer for decades, I will never deal with Kenmore or Sears again.
ERIE, PENNSYLVANIA -- I purchased a top-of-the-line Kenmore Elite refrigerator about 6 years ago. It has a bottom drawer freezer and double top doors and stainless steel front. It cost about $1,700. The first one that was delivered had a very noisy compressor. We complained and they wanted to install a new compressor. We refused to accept a compressor replacement on a refrigerator that was only a few days old so they replaced the entire unit.
Shortly thereafter the ice maker broke twice. Then all the interior plastic began cracking and falling apart.
We kept renewing the service contract for about 4 years and finally dropped it. Recently, the compressor overload switch failed and we had it replaced on a 6 year old unit. Now, the compressor has failed and will need to be replaced at a cost of about $700.00. Between the four years of the service contract, and the recent costs of repairs we will have spent $1,160 to maintain and repair a $1,700 refrigerator.
It appears that Kenmore had designers working around the clock figuring out ways to cheapen the quality of this appliance while making it appear very attractive to unsuspecting customers. I will never buy another appliance from Sears. I would also like to mention that Consumers Reports rated this as a good refrigerator and I have come to distrust anything they say. I guess you should talk to an independent appliance repairperson and visit sites like this one before making a home appliance purchase.
I purchased this refrigerator in April 2004. The model # 72912200. The refrigerator looks like new, no dents or broken parts. The refrigerator has been working beautiful until this month we had two incidents with food spoiling/temperature failure. The Sears repair man said the compressor needed replacing to the tune of $673+. I had a $75.00 repair fee and $20.00 for a part he added to hopefully keep it working for a day or two if we're lucky. Apparently the compressor warranty is 5 yrs and we had the refrigerator 6 yrs. Why is it that appliances don't last 10 or 15 yrs yrs any more? The one previous to this one we had 15+ yrs and it is still working for the family that I gave it to. I refused to pay for the $600+ repair and am now facing purchasing a new refrigerator. They will be dumping a refrigerator that looks new like the day I purchased it. The Sears repair man gave me a coupon for money off a new refrigerator and consumer service with Sears is giving me $100.00 off. Even with this little incentive I am just sick over this and now I have to deal with paying off another large appliance.
MOOSE JAW -- The appliances were new purchased by the builder in 2009. We moved into the home and started using them end of February 2010 -- almost 11 months after initial purchase date.
The refrigerator had a faulty door that would not close properly. The service man had to dismantle the entire door complaining about poor quality control and getting worse every day. He did fix the problem under warranty.
Now in June the handle on the range fell off. It appears that the screws stripped the plastic handle insert and since the screws are about 1/4" to short anyway, the entire handle fell off. When I called the service dept. a very rude woman by the name of Vanessa flatly refused to connect my call to the contracting division who took care of my previous refrigerator complaint, and in fact hung up on me.
After I check with some friends I find a number of them categorically say "never again Kenmore", the product is poorly manufactured, the warranty service time takes forever and the number of breakdowns are excessive.
My water heater's pilot keeps going out. I'm positive it's the thermocoupler.
I contacted Kenmore since its only halfway through its six year parts warranty.
I was told that I had to have a service person come out to check it and determine if a new part was needed. If so, they'd order it, I'd have to wait for it to be shipped and have the service person return and install it.
The part would be completely covered this way though I'd be responsible for two separate service calls at $75 each.
I could just pay $48 to buy the part and install it myself but it just seems wrong to me.
I just thought I'd put it out there as a warning to others. Maybe I'm wrong and this is business as usual.