Key Bank USA Consumer Reviews - Page 3

If you have a Key Bank account and use online banking watch your account like a hawk. First problems with Key's online billpay service is the fact there is a huge delay when payments are actually sent. Even though Key claims they will send a payment, they actually wait 5 days before it's sent but they take out the money the second you schedule the payment. So for 5 days your money sents in their accounts collecting interest, then they electronical send the payment. FRAUD FRAUD FRAUD. The most serious problem I have with them is they have been caught red handed back dating cleared items.

It started back in April when they deliberately failed to credit a direct deposit. They claimed they never received it, when they were presented with actually direct deposit receipt, rather than researching the payment and giving up the nearly 27 overdrafts at 39 a pop, they decided to return the money to the sender. They actually claimed no such account, even though they had been accepting them every week for 3 years. Called the executive office and faxed them the info and representative confirmed fax was received and the representative said she would get right on this.

Two weeks later now in May, noticed another new trick. Back dating posted items. I use online banking daily, so I was shocked to start seeing items which apparently posted on the 5th not actually show up as posted items until the 9th or the 10th. When you have two debit cards and do not always know what was spent by your wife online banking is a must to balance your check book. What was classic was on the 11th went to make sure direct deposit had cleared and poof 5 overdrafts. On Friday night, there was not pending activity, and a balance of $29.30.

According to Key's records there had been 5 items charged on my wife's debit card for a totally of $39.25. Three of these charges showed posting on the 7th and 2 on the 8th. About noon I went the branch for a explanation. The branch manager told me that these payments were done which I was not going to dispute. I asked her point blank, "How accurate is the online side?" She told me "it was very accurate and is updated constantly."

Fine with me, so I whipped out the printed account summary for the everyday for the last week and said "then explain how charges posted to the account on the 7th and 8th but did not reflect as posted items until today the 11th. Please explain why there are 4 overdrafts when actually only one of the charges overdrew the account? Please explain how you were charging overdrafts when the account was positive?" "Obviously it was a bank error." she said. OK cool 4 overdrafts waived. On Wednesday I receive the overdraft notices in the mail. They do no match the ones directly printed from the website. Even the overdraft items are different.

I ignored it because they had been refunded. June 1st rolls around. Everything is fine until the weekend, when a whole bunch of overdrafts show up, this time from the 1st. They claim that the posted items came in before the direct deposit. These items were are normal payments like mortgage, car payments etc which are all paid through their bill pay service. They claimed that these payments were scheduled before they received the direct deposit. I absolutely lost it with the agent. I told her this was BS and something wrong.

I went online and filed a complaint with Comptroller of Currency on June 6th. On June 24th, I received a call from someone who claimed to be in their legal department. She politely told me that matter was no longer something that they would discuss, and if I called back about it they would terminate our accounts. I decided to change banks, but due to processing time of changing over direct deposit, the first direct deposit into the new account would be July 6th. OK done. So I pay all my bills has usually July 1st through Key. According the online statement, I have exactly $319 left in the account as of July 2nd. I am going to transfer the money directly to the new account.

Come Monday the 11th I write the last check from key and deposit it at the new bank. July 14th, get a notice from new bank saying my deposit was returned. Call Key Bank, I am politely told that the account was closed on July 1st. They tell me I have a check at the branch for 1487.25. I said that is not right, the available balance was 319 as of the July 11th. These dirty rotten scum eaters had stopped all payments in the billpay system. On top of that I now have 5 returned check fees from the creditors plus a missing $197.68 from a debit card refund.

FORT DRUM, NEW YORK -- OK, approx Dec 16th I reported my debit card stolen to Key Bank. So far no problem, they sounded like it would take a while, but that I would get my money back. Now, when my debit card was stolen, I was wiped clean, and had to go through a very stressful and LONG process to apply for what they call "provisional credit" just so that I would have money for the Christmas holidays. By the time I finally got the credit, which was the 22nd or 23rd, it was late, but it was a load lifted off my shoulders. Now, all I needed was my debit card, so I called and inquired as to a tracking number or something to see if it was possible to get to me before Christmas.

I finally asked them where they sent the debit card. This part really frustrates me. When I filed the complaint I requested the new debit card be sent to a specific TX address. I have told them this literally via phone, in person at the branch, and email, all of which were acknowledged and no problem. OK back to the story, so they of course sent it to my NY address that I would not be at for Christmas leave, so I call and complain, they actually do the right thing and rush me a new card with next day service. So here is where everything gets worse, I get my card right before Christmas, and I activate my account, and I really thought this ordeal was just about over.

Oh no it has just started. I proceed to an ATM to make a withdrawal, DENIED, then I call up the bank and ask them if there was a block, they said yes because I was in TX not NY. I don't understand why they did that b/c they SENT IT TO TX not NY. Perhaps this is an automatic thing, but no big deal. So they call the branch to remove the block and I was told by Jenna at fort Drum, that the block would be removed later that day. Again frustrating but no problem. So I go out with my friends around 8 pm and again go to the ATM, DENIED. The bank is now closed until after Christmas. So they have successfully ruined my Christmas.

When I was finally able to get a hold of them today, I was shocked. I was told that they could not unlock the account because of the fraud on the card, and nothing could change that, no amount of identification, nothing only me coming in to the branch, and Jenna had no remorse for my ruined Christmas. I asked if they were going to call me and tell me this, and she said she was going to, my only question is when, it had been about 4 days since she said my account would be unblocked.

So I give it one last ditch effort and call and complain to her again, a little more desperately now because I have to buy a plane ticket home. She said she will talk to her security adviser and call me back at the end of the day. Now they close at 500. I hadn't received a call yet and it was 4:50 pm. I call back and speak to Jenna who calmly as possible now says that she spoke to the representative at noon (still never called me back like she promised) and they came to the outrageous decision TO CLOSE MY ACCOUNT!

I am absolutely stunned, I was told I have 10 days to retrieve my funds, normally I would be upset and want to find out why, because this is just extreme, but I am so angry and fed up with the bank I was going to close my account with them anyway. And of course I cannot close it until I go into the branch when I get back from leave, the first time I would have been able to touch my funds in about a month. Key Bank, from the bottom of my heart I sincerely thank you for absolutely ruining my Christmas holiday and proving to me that it meant absolutely nothing to you. It was obviously so routine for you guys to screw the little man, that you just blew me off.

BELLINGHAM, WASHINGTON -- I have been receiving phone calls twice a day for eight months from a Key Bank collector. Unfortunately, these callers do not appear to share/exchange information with each other because I find myself repeating my scenario over and over again ad nauseam. My problem began when PayPal attempted to withdraw funds from my Key Bank account. (Somehow PayPal defaulted momentarily to a bank account I had used five years ago). I was notified in January of 2007 of a problem which had occurred in December of 2006. I was being charged 35.00 by Key Bank for every time PayPal tried to get money from my defunct account.

It was being labeled an NSF charge. PayPal tried to access my account for almost a week (twice a day) before reverting to a back-up credit card. When I realized what was happening I contacted PayPal. They recognized they had accessed an old account, put it into writing that they made the mistake, but they were about to cover any finance charges incurred. I was most concerned with Key Bank's response as I had informed Key Bank (Fall of 2006) to close my account and informed them I had destroyed my bank card.

When I questioned why I was receiving banking charges on a closed account, Key Bank informed me the account was 'open' and could not be closed as there was pending activity (PayPal attempts). I was informed that my account needed to be paid before they could properly close it again. Like a fool I went ahead (March 2007) and paid the NSF charges (now over $300.00) that I had been charged by the bank for PayPal's unauthorized attempts. I paid after I realized that Key Bank was not going to accept any responsibility for this situation. I thought if I paid first, I could recoup the funds at a later date.

Imagine my surprise when I started getting telephone calls in August of 2007. My Key Bank 'delinquent account' had been forwarded to a collection agency for unpaid fees. I told them (collection) I didn't have an account and everything had been settled in March/07. I also mentioned that Key Bank probably owed me money. I have been receiving phone calls - starting with the automated dialing and then a person comes on demanding my personal information prior to continuing. At first I was accommodating, explaining over and over the situation. Then I became angry - refusing to give out information over the phone.

I demanded detailed bank statements as I hadn't received a bank statement since November of 2006. The statements I received show no activity aside from a finance charge that keeps growing. It appears that the amount I paid in March did not convert into the full amount Key Bank felt I owed them. (I paid using Canadian funds via certified cheque which included the conversion amount for the date). My deposit slip is marked 'paid in full/account closed' by the cashier as I asked her to. Now the bank is stating that after the conversion, I still owed over $13.00. To date, I now owe close to $400.00 (according to Key Bank and collectors).

The other day, while sorting out my files, I came across my original receipt from last year's payment. Yes! (People - a reminder to not throw out any proof of payment.) When I informed Key Bank I had my proof of payment and even felt that they probably owed me, they want ME to send them the receipt and statement (original please) for that month/time period. I am to send copies to my original bank, the collector's office, as well as Key Bank's head office. And I do not want to! Even if I do this, I will still have a negative credit rating because of this incident. My question is, shouldn't they already have my payment on file?

Why do I have to run around photocopying, register mailing Key Bank to prove I don't owe them money. Why aren't they sending me information to prove I DO owe them money? Can this American bad credit listing come across the border and register on the Canadian bad credit listings? I have managed for all this time not to incur bad debt, and now this? How can collectors not have anything on their computer to refer to or answer questions with? (For example, when I asked them to tell me the date of my last Key Bank transaction - to prove I wasn't using the account at the time of the PayPal incident.)

They couldn't tell me anything about my banking activity as they didn't have any information. Finally, how does Key Bank justify this rabid dog response to collecting for finance charges? Is this really Key Bank or is this some collection agency? Is it even advisable to give any personal information (they won't continue with their call if I don't give personal information and they become abusive if I hesitate.) I don't even answer their questions anymore. They're the ones who called me so why should I give out my social security number?

My credit rating has its first official 'blemish' and Key Bank continues with their twice a day calls (as soon as I hear the automated click I hang up.) They have spent more in long distance calls than they ever would have collected for what 'I owe'. Advice?

I have had NUMEROUS problems (the last one being the WORST!) with Key Bank ever since I opened my account 5 months ago. Now I'm counting down the days till I can close my account (6-month waiting period) and open one with a more reliable, cooperative, and customer friendly bank.

Problem 1: When opening my account I was never made aware of the $1 fee for getting a receipt with ATM transactions. I was advised when I was opening my account and go my card to go make sure I checked to see that it worked before I left. So of course I took this advice, it seemed like a good idea.

A few days later I set up my online banking and noticed a $1 service charge. I had to go into the bank to find out what it was for and when I told them what happened they said "Well, ** is with a client right now, maybe you could come back tomorrow when we aren't as busy." Needless to say I didn't go back because the cost of gas would completely defeat getting the $1 back but to think about how many times they could do this and come out with quite a profit.

Problem 2: When I opened my account I was 17 and a few months later turned 18. My mom had been on my account and they told me all I'd have to do is go in and tell them I wanted to remove her from the account... no problem. I asked questions to be sure that this was clear that that's ALL it took but no.

So the time came... and I went to Key Bank (away from home) and told them I wanted to take her off my account. They started claiming I needed her there with me and that there was nothing I could do. I couldn't even get papers to fill out, send her to sign and bring back. She HAD to be with me. Yet... she went to the Key Bank at home and got papers, sent them to me, it took one signature, sent them back, and she was able to do all that WITHOUT me there. They claim because of different state regulations, yet they never told me that when I opened the account and asked question after question to verify the simplicity.

Final Problem: I deposited a personal check of a relative's into my account. I had my # on the back of the check for the deposit to. I waited about a week, knowing that banks usually take a few days to process things (even though it was off of the same bank). Nothing had shown up. That's when I realized the #s on my receipt were different from my acct #! They had taken the number from the front of the check to deposit the money into. Luckily I have contact with the person the check was from, otherwise I could have been out a large sum of money. Key Bank has disappointed me way too often and I wouldn't recommend it to anyone looking to open an account.

KENMORE, WASHINGTON -- Key Bank is one of the biggest SCAM institutions I have EVER encountered. They set up promotional cash incentives for opening accounts and then will find any loophole possible to avoid paying you. They have countless hidden fees. Their customer service is a run around that spins you in circles but accomplishes nothing. Whatever you do, DO NOT BANK HERE! Save your time and money at all costs, literally and figuratively!!

BURLINGTON, VERMONT -- Terrible. They will charge you fees on top of fees for no real reason. Overdraft fees are outrageous - $38.5 each time, sometimes one causing another...their info doesn't show in real time, so you're blind to what is actually happening with your balance. It will tell you there is enough money in the account and the next day charge you fees that add up to $240 in a period of one week one time. Thievery is an understatement. Stay away.

AURORA, COLORADO -- I have not tried to access this account for a month, now I'm locked out because of too many attempts. I call and they CAN'T FIND THE ACCOUNT. Ask for supervisor and he finds it. Can't really explain why it happened, "must be the system upgrade". I wasted 35 min and am amazed that the quality of support was so low!! Been with them since 1981 and now only use this one account for credit card deposits. I have closed all other accounts. Sad.

COLUMBUS, OHIO -- Key Bank is a scam. They don't practice good business techniques and I am closing all 3 of my accounts down asap just as quick as I got them. I am always told different information but their posting policy is the worse. I would never refer anyone to have their money stolen. I am running so quick. I cannot wait until my next off day!

VANCOUVER, WASHINGTON -- Key Bank is a very NON customer-centric company. I opened a new account in February 2018, and every interaction I experienced with them was bad, leading me to close the account in just two months. There are MANY banking options available, and I would strongly encourage you to NOT become a customer of Key. They deserve to go out of business.

GLADSTONE, OREGON -- I have an checking account with key it double dipping on transaction causing the rest of the charges bound so it can charge for bound check.

I also have a credit card account with it I may pay on the beginning of the billing circle and it never update my balance until the end of the billing circle so it can charging interest.
I've called them the call went to Philippine no one can help me except keep paying until it paid.