Kentucky Fried Chicken - Page 3

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304 Reviews & Complaints

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Charged extra and wasn't told about it
Posted by Badpractices on 06/07/2007
WATERTOWN, WISCONSIN -- Alright besides the fact that KFC sometimes doesn't have chicken ready to serve... I had a coupon for a 10 piece bucket that included 3 large sides and 6 biscuits for 15.99 I order at the drive through... the coupon mentioned that chicken breasts cost a little extra... I ordered all dark meat - extra crispy. When I pull up to the window the guy tells me i owe $17.98. Now I'm an engineer so i did some quick math in my head with a sales tax of 5% this didn't add up. I told him he had the total wrong and it should be less than $17. The manager comes to the window and explains that the 10 piece bucket is a pre-selected mix of white and dark meat and 3 of the 10 pieces are supposed to be wings. Because I ordered all dark i have to be charged an extra .35 per wing I 'upgraded'. When i asked about a credit for the fact I'm downgrading from a breast piece to dark meat she just told me she couldn't do that. I then asked her where an average sap like myself could get educated as to the pricing policy of this 10 piece bucket and the 'pre-mix' she mentioned, and the 'upgrade from a wing' charge and she couldn't provide anything, no hard copy no nothing to back up her story. Sounds like a bunch of false charges in my opinion. Another thing the BBB will be interested in knowing. And a whole slew of other consumer friendly websites.

There are a whole slew of advertising, misinformation wrongs here in this picture. How many poor saps just pay the amount trusting that KFC is legit. how many of those people who pay whatever total is said to them that would have gone elsewhere if they were informed of the extra charge.

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Posted by Justusryan on 2007-06-07:
Jeez, get over it already!
Posted by Anonymous on 2007-06-07:
Likely they just hit the button for the "all dark meat" on the register and that's how it came up. I'm sure merely cooking the food is all they are trained to do.
Posted by DebtorBasher on 2007-06-07:
Why do you want to eat armpits anyway?
Posted by Dr. Jeecheroo on 2007-06-07:
Fast food complaints are frivolous on this site.
Posted by Extended Warranty on 2007-06-07:
OMG! Charged $1 extra for dark meat? CROOKS. If I am ever in watertown that KFC will NEVER get my business!!!!!
Posted by Pomona Guy on 2007-06-08:
Sounds like a typical engineer. All worried about an extra buck for the chicken, but does not think about the $250,000 quadruple bypass heart surgery which will be required after constant eating at KFC!
Posted by Jambra on 2007-06-08:
Why don't you try a real restaurant instead of fast-food junk? You might even save some money.
Posted by DebtorBasher on 2007-06-08:
Charging more for dark meat than white meat...that's discrimmination...that's racial!
Posted by jktshff1 on 2007-06-08:
Posted by badpractices on 2007-06-08:
ignorant americans, just lay down and let corporate americal roll all over you. don't vote, don't care! Sad, Sad. Oh but wait, its american idol! Grab the phone honey! We're gonna vote for Jordan tonight!
Posted by Anonymous on 2007-06-08:
badpractice - You rock!

DebtorBasher - Why doesn't it surprise me you marginalize racism.
Posted by Anonymous on 2007-06-08:
I hate to start off the day like this but I agree with stew about badpractice and can only add.

I can’t believe it! They actually dropped the Pairs thing long enough to look at some real world stuff. And for all you who don’t want to here truth or I will say the freaking state of this country and how bad it really is, cover your eyes, cover your ears and say nothing.

The lame, worthless, useless government we have can’t get anything done now because most of us are screaming at them louder and faster then they can screw us over. But still they lie when at the same time they admit they lie and that they don’t do anything they said they would.

Iran is funding Syria with the money to buy arms to attack Israel, while Israel is planning for that attack. And if you don’t think any of this matters to you or your, then we’ll see ya on the other side.

You can’t run and you can’t hide, hope you have a plan.
Posted by Sarah May on 2007-06-08:
Umm... Is it just me, or is the entire content of this page, from review to comments, all completely retarded? Sorry if I offend, but I seriously think I just lost some brain cells.
Posted by heaven17 on 2007-06-08:
Sarah May, it's not just you. I'll meet you at the Brain Cell Transplant Center.
Posted by grandma005 on 2007-06-08:
Chicken wings are white meat. He was replacing wings with either thighs or drumsticks,. That is why there is a 1.00 more in charge. I would gladly pay 1.00 more not to get wings.
Posted by rhondam718732 on 2007-06-08:
I would say that if you don't use a coupon exactly how it is meant to be used that there could be exceptions to pricing. Doesn't have to make sense...rarely does
Posted by Anonymous on 2007-06-08:
Sarah May, why do you think I said that?
Posted by Skye on 2007-06-08:
Poor chickens.
Posted by Sarah May on 2007-06-08:
Lidman - Oh, I know. I know. I should really not revisit this review again, though. It hurts. I'm off to the Brain Cell Transplant Center with heaven17. That is... If I can remember how to drive a car now...
Posted by jktshff1 on 2007-06-09:
My head's about to pop!
Posted by Anonymous on 2007-06-09:
jktshff1, take two aspirin and lay down, it will be OK.
Posted by jktshff1 on 2007-06-09:
alieve worked
Posted by Slashx on 2007-08-02:
If I'm correct, the 15.99 10 piece meal is all legs and thighs. In my store, we don't charge extra for wings, only and 85 cent charge per breast. However, we won't put white meat in a bucket that's ment to be a dark meat bucket, it rips the company off, if you want white meat, buy the normal meals and pay the extra.
Posted by readthefineprint on 2007-09-29:
LOL. Who cares about a dollar? Get a life already.
Posted by Bryan on 2013-09-21:
I went to kfc and ordered a bucket of boneless only....got charged extra and was told there is an upcharge for not buying any regular chicken....next time i went they were out of the boneless...............the chicken is good, but the place is a scam...they make much more revenue from the side dishes...that is why they push them on you so hard...
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Your employees don't care to get orders when I go through the drive in
Posted by Jewlbyshel on 04/20/2014
NEWCASTLE, OKLAHOMA -- I wanted a 8pc meal original recipe and the new dip em chicken tenders. I go through the drive in and said"I want a 8pc meal original recipe with mashed potatoes & gravy" whoever was talking to me asked me" What other side order would you like?" I answered "corn" . She asked "is there anything else?" I said yes, I want your new chicken tenders with the dipping sauces" She then asked "Is that in place of the 8pc. meal?" I said no. I then repeated my order louder and slower so she would understand . She still got it wrong. I then asked louder "Can you hear me? Do you understand what I want?" I was then talking to her as if she were a 6 year old child. I'm guessing she got confused and repeated my order to me. I got very angry and frustrated and yelled" If you are incapable of taking my order correctly, forget it" I then drove off with no food. The fast food industry doesn't deserve any raises to $10.10 a hour. You don't teach employees to think with a brain. You teach them to do without thinking. You have them in this little cubicle box and they don't think out of the box.

I have been in the retail business for 30+ years and I also owned my own business, so I know what it is like to work with the public. Thank you for letting me get this off my chest.
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Tired, Ripped Chicken Pieces in Bucket.
Posted by Gutterlilly on 02/28/2014
The purchase was made 6:32 pm-still early enough I would think to have fresh product available. Chicken sold ripped and torn deserves a discount.

Check your bucket before you leave folks!
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Posted by Karnamay on 2014-03-04:
I haven't eaten KFC in 12 years for obvious reasons. My husband gave into the grandkids and brought it home this weekend. I hope to go another 12 years before I have it again. The legs were so small we thought they were wings, the gravy so thin it had no flavor and overall it was so greasy it turned my stomach.
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Posted by Liilciity on 02/11/2014
Not only was I lied to about what products were available but I was overcharged for my meal and I was cheated out of half of it. I was not given my drink after paying for it and was charged some upcharges that I have no idea where they came from.

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Pot Pie Bowls
Posted by Peachy3304 on 02/08/2014
I'm really upset with the 3 pot pie bowls I got tonight. I don't normally complain but I really love KFC and I also spent 20 bucks on pot pies and not one of them had hardly any chicken in them all together we got about 6 thin small pieces in each pie.there was too much veggies but the crust and flavor was still very good. I just thought you should know that. thank you.

Danielle Perkins
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Posted by Morganritter64 on 02/07/2014
I went to KFC for take out on February 7, 2014. It was approx. 3 p.m.
As I waited I observed, what appeared to be a manager, working the drive thru.

She was wiping her nose with a tissue, clearly having a cold, and continued working, without washing her hands, touching everything. I will probably never return to a place where even a manager has no sense of hygiene protocol.
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NO Chicken
Posted by Cjco9448 on 01/22/2014
PHILDELPHIA 19114, PENNSYLVANIA -- I still can't believe it, two days later, I stopped in this Philadelphia, Torresdale location on a Sunday afternoon at 4:30 PM, and they had no chicken. When I walked in I could tell that the customer in front of me was upset about something, but I did not know what until I approached the counter and asked for an 8 piece bucket of chicken meal, to go, they said they didn't have any, OK I'll have the extra crispy, They, again said that too would not be ready for 20-25 minutes. Has anyone ever heard of a chicken place not having chicken, especially, like my family likes to do, have an early, easy Sunday meal.
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Posted by BR on 2014-01-22:
Had that happen at 5pm on a friday afternoon, no chicken at all and none being prepared. I've never been back to any KFC after that.
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Best KFC Around!
Posted by Yoville7869 on 01/12/2014
FARMINGTON, NEW YORK -- I am an employee at the KFC in Farmington, NY. I went on this website and all I see are horrible KFC reviews. If any of you live close to the KFC I work at, I would highly recommend you go there instead.

Whenever I work at the register, I always provide the best customer service possible, and most of my co-workers also treat customers very well. If there is a problem, we immediately fix it and try to "make up" for the mistake. The managers always agree with the customer, because we are told that "the customer is always right." Our chicken is always fresh, and if it's not, we are told to throw it out.

I also saw reviews saying that the drive-thru gets older chicken, not at this KFC. We put our oldest chicken on the top (we are told to take chicken off of the top first, drive-thru and front counter). When a customer orders 4 tenders, I always charge them for 2 tenders twice rather than 3 tenders and 1 tender, because it is cheaper that way. If a customer ends up waiting for their food because we were lacking something, we always offer a drink/cake/cookies. We truly do care about our customers and we would love to see more of you come in! :)

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Terrible Service-Company Does Not Care
Posted by Rclaypool on 12/30/2013
DES MOINES, IOWA -- This is the store on the south side of town. went in to pick up dinner for my family at 5 pm. only one other customer there, just one. They were NOT busy. I requested half grilled and half original in my bucket. They told me, they would give me SOME grilled, but were low because no one put another tray in to cook. When I returned home, there was NO grilled, AND I only received 3 of my 4 sides.

I went online to file a report with my ticket number and all of the details. That was 10 days ago and even refilled my report. NO one from this once proud organization even responded to me. All I wanted was an acknowledgment that they would try to do better.

Their customer service website is a scam. They do not monitor it, nor do they care. period. The Colonel would be beside himself if he knew how his proud organization is being mismanaged to death. They will be gone in a few years because they have forgotten that customers have value.
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Product Out of Stock
Posted by Cmariejefferson on 12/30/2013
COLUMBUS, OHIO -- I have attempted to purchase dinner at my local KFC on several occasions (usually around dinner time) and each time they had either very few pieces left or none at all. Honestly how can a chicken place have no chicken at 6 pm? When I asked if they had any cooking on my last visit they said No! It was only 5:45pm. Thank goodness there is a Church's Chicken right across the road. 6 out of 6 attempts to purchase from this location (E. Main St., Columbus OH) and each time I ended up at Church's. Thanks to this store I have never been back to a KFC and don't intend to.
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