I am VICTIM of KFC'S RUDE SERVICE! And here is the complain written to KFC headquarter which also show all the process and matters. One maybe we all should remember is that no matter where it happened we all maybe in the same shoes some time in reason IT IS KFC's restaurants. I am writing this morning to appeal unfair treatment I have got in one of the KFC dining-room which is located in Chengdu City, Sichuan province and it's name is Huada KFC. I would like to introduce the whole process. It is for reference.
On June 24, I have supper in Huada KFC ,when I was standing in cash register I to pay for meal ,an employee of KFC mopped in my foot and not saying sorry to me. I murmured several words such as “why you did not say sorry to me,” etc. Two minutes later another employee of KFC came to curse on me. At this time, I paid for my supper so I determined to appeal to the manager on duty during this time I can finish eating my supper.
I appealed twenty minutes, no response. I appealed again. This time, a lady came out. She is ** vice manager on duty. First she did not say sorry to me and spent twenty minutes to debate with me who is right for this matter, until an eyewitness stood up to confirm what I have said is right. ** stopped debating with me. And then she spent forty minutes to teach me why employees from KFC can not say sorry to me. She said employee from KFC have no ability to say sorry to clients.
At last came out a lady again. She said she is ** who is Manager on duty and she told me it is the rule for KFC that employee can not say sorry to the clients. At this time, in order to settle the whole matter I have spent two hours in Huada KFC. Manager ** advised me appeal to fill in a kind of form which is used for clients appeal first and then I can appeal to public relationship department of KFC company.
According to ** instruction I filled in the form and got the confirm from the Vice manager ** who signed her name in this form. On June 25 (Monday) I phoned public relationship department and a lady called herself ** answered my question. Also first ** who is in charge of public relationship department spent 10 minutes to debate with me who is right in this matter. I asked her to refer to the form I have filled in. In the form it is clearly explained what is the fact. The most important of all the fact in the form is confirmed by the employee of KFC and I. ** said she have not got the form yet. She only heard about this.
On June 26 (Tuesday) ** who is in charge of public relationship department of KFC gave me an answer she were willing to arrange two employees to make an apology to me. On June 29 (Friday) ** who is in charge of public relationship department of KFC gave me a phone to confirm if I will come next day to accept the apology from the employee of KFC . I agreed. On June 30 (Saturday) I arrived on Huada KFC according the instruction of **.
** who is on duty told me it is a pity she can not arrange the apology from the employee at the same time refused arrange another time.
I waited one hour in Huada KFC to settle this matter and at the same time I phoned ** who is in charge of public relationship of KFC, she said she can change her arrangement at any time. It is no need to inform me also she advised me to go to law court to get the apology. During my waiting in the Huada KFC, I also bought my supper there and unfortunately an unknown man spilled a hot water on my body and at same time threatened me: “stop claiming or I will kill you.” So I felt so puzzled for how this happened?
If it is true KFC do not permit his employee say sorry to the client even if his employee really made something wrong no matter he is willing or unwilling. If Yes, why ** who is in charge of the public relationship of KFC can't arrange this apology activity on June 29 (Saturday). If No, does that mean this apology activity which is arranged by ** just a trick? I mean the real purpose that invited me to Huada KFC is not for apology but just to threaten me?
KFC enjoy challenging his clients to go to law court? Is that also a kind of way to provide service to customer or a kind of way to put up ad? I have to mention here I have worked for a MNC for over ten years. Also I have enjoyed KFC service for fifteen years. I have never thought it is so confused for the customer relationship management in KFC. Also I felt so puzzled according to American culture it is the basic rule to keep a promise. Why for an employee who is in such important position, she can break a promise so easily? Also she is so willing to challenge customer to go to law court, what does that mean?
Anyway what I want is just to ask you to keep the promise. If you can not keep this promise to me, please write to me to explain why. Furthermore I need your apology formally, as this matter hurt me deeply and waste me a lot of time. I hope you can understand from my side, if it is you what shall you do? Only an apology, please pay attention it is a reasonable apology, why it is so difficult to get?
PEARL, MISSISSIPPI -- KFC 127 S. PEARSON ROAD
On November 25, 2006, my family & I were on our way back to Georgia from Texas. Somewhere around 7PM we stopped in KFC for a break & to get some chicken to eat on the road.
When we entered the store, all of the employees seem to have the look & attitude of "I wish were anywhere but here." We had to repeat our order four times before the young lady got it right, a variety bucket, just like it is advertised, four pieces of chicken, four strips & eight honey BBQ wings, four biscuits & two drinks, one diet Pepsi & one sweet tea. The total was $19.25. She took our money & gave me two glasses. I walked over to the drink area, got the diet Pepsi, but there was no tea. So I asked about tea the lady at the buffet, seemed to ignore me. I asked for tea the 3rd time she made a gesture the tea was behind the counter. I then reached over the counter & put my glass under the pour spout, and she opened it to fill my glass. I thought that she would stop once it was full, but it did not appear that she was, so I reached over again & took my glass to prevent overflowing. I put the lid & straw on & took a swallow. It was not sweet. I told this to the lady & again, I was ignored. She had pulled several pieces of chicken out of the buffet, grabbed them with her hands, (no gloves) and turned & walked away from me. There were two pitchers sitting between the salad bar & buffet, I asked if one of them was sweet tea. Still, no answer. So my husband asked her if she had any "!*! sweet tea". Her attitude was very sullen, rude & with the impression of "I just don't care" still without a reply. By that time he & I were totally frustrated because of the way we were being treated. My husband then asked to speak to the (F......*) manager. The woman turned & walked the phone & called 911 making a complaint against my husband because he used profanity. I agree he should not have, we were frustrated with the lack of service. No one said anything to him, he was not asked to stop using the language, or to leave. NO COMMUNICATION at all. I then said just give us a refund we will go somewhere else. The lady wanting to keep us there, tried to give me back $10 instead of $20. She finally gave $20 gesturing it towards my husband, but keeping it out of his reach. I leaned over & took the money away from her. As we went out the door, the police were pulling into the parking lot. The woman rushed out the door behind us, she pushed her hand on my back to wedge between my husband & me then said to the officer, "this is him, he is the S*B that was cussing us." Of course this led to my husband being arrested for disorderly conduct. While in the parking lot the office said, "We don't put up with that S**T in Pearl, Mississippi." It cost $375 cash to bond my husband out. I considered pressing charges on the lady for pushing on my back, but I felt that would escalate things & create more problems. I feel that our Civil Rights were violated. I agree that my husband could & should have used a better choice of words. But a simple "Please don't use that kind of language" would have changed the whole thing. Just "Common courtesy, & an attempt at reasonable customer service would have prevented all of it.
We have had frequent problems with customer service from KFC. In GA we have never gone through the drive through on Highway 5 & gotten our complete order. I have made several complaints regarding this. It is the same with Pizza Hut, the lack of common courtesy in customer service is gone.
Needless to say I am totally through with KFC & affiliates.
JAMAICA, NEW YORK -- KFC 114-25 Sutphin BLVD Jamaica, NY 11431. On the evening of January 3, 2007, I purchased potato wedges, two snackers and a 12 piece of extra crispy chicken. I ate a few pieces of the extra crispy chicken I purchased from KFC and my daughter (14) ate the snackers.
As I was eating, I noticed a bleach or chlorine type of taste and thought that it may be a different ingredient added (trans fat, etc). The more I ate the stronger the taste became, so I stopped eating. I proceeded to place the chicken in its container and tied up the plastic bag. Morning came and my daughter had diarrhea and I wasn't feeling too good, so I reported this to www.kfc.com and called their 1 800 number. I also began to put half of the remaining pieces in the freezer.
On January 5, I received a call from ** and was told that they need the pieces for testing and that someone would contact me by Monday concerning this. She went on to say that she was taking the place of the supervisor that was on vacation. ** (The main person) left a voicemail message that Sunday (7th) at 7:30 in the evening, telling me to call him on Monday. I called several times but he never spoke to me.
Ms. ** called me on Monday and apologized that she could not get in contact with me; she said nothing about a vacation but told me she needed the pieces for testing and she would give me my purchase price and a few coupons for my inconvenience. She went on to say that I would have to sign that I received the money. I was insulted but provided the chicken.
A few weeks pass and I receive a call asking me what I would like to happen. I stated without the results, I cannot begin to tell you. It was then I was notified that ** stated that the pieces were never going to be tested. I heard this from **.
Next I receive a call from ** from Gallagher Bassett (Miramar FL) and she tells me that she needs two years doctors reports. I told her that I would like the results of the tests. A week later she assures me that the tests are being conducted and it would take another week and a half for the results.
I email her back and she responds with "Our labs do not test for alleged chemicals" and that I could have the other pieces tested if I wanted (what a slap in the face). They know that I cannot afford the tests and they didn't even check for bacteria, stating that I was the only one that reported this.
I said "what about those who ate and probably thought they had the flu" and nothing was said. They have treated me unfair from the beginning and have disrespected my daughter indirectly. Anything that you can do will be deeply appreciated. Take care and God Bless. Sincerely and Respectfully stated. Ps- If you only knew what their prior Health violations revealed; you wouldn't eat there. I notified KFC and the Health Department came out 13 days later. They had more than enough time to "clean up."
LODI, CALIFORNIA -- On Tuesday January 2, 2007 my Mother, Father and I went into a Kentucky Fried Chicken in Lodi, CA. It was about 9:35 p.m. and the store was about 25 minutes from closing. When we first entered and approached the cashier we're told that there was no chicken available and would have to order hot wings only and would have to wait 10 minutes for them. Our order was taken by a woman who we assumed was a manager. I had an immediate need to use the bathroom and approached the women's bathroom and found a employee cleaning the bathroom and was told that it was closed for cleaning.
I waited patiently while the young woman finished cleaning and asked once again to use the restroom and was told, the restrooms were closed and I would not be able to use them and would have to go elsewhere to use the bathroom. I hopped in my car and drove across the parking lot to a gas station to only find out they were closed as well and the light was not fixed in the bathroom. I thanked the gas station attendant and told him that the light in the bathroom was out and couldn't use it cause it was very dark.
I came back to the restaurant and pleaded with the woman again, because of a weak bladder. I begged her to allow me to use the bathroom and her response was that, I should go to the 99 cent store behind the KFC restaurant because it was still open. By this time I was so in need of a restroom I found myself running to the 99 cent store only to find out that it was closed as well.
During this trek, my Mother and Father were still in the restaurant and noticed that the women who had sent me on a wild goose chase was laughing at me while I ran through the parking lot trying to get to a bathroom. My father noticed that 2 Hispanic women who came in behind us had requested 2 chicken dinners and was given 2 chicken dinners. He wanted a chicken dinner and at that point became quite upset at the treatment we were receiving.
Meanwhile, I ran through the parking lot of KFC and 99 cent store and ran across a Hwy 12 in Lodi to beg the gas station attendant who was cleaning his restrooms out if I could use them. My father then joined me at the gas station to see if I was okay. He was furious and didn't want to return. My mother on the other hand waited inside the restaurant and gathered our things and we left.
I have contacted KFC as well as their management and have received no satisfaction. We were the only African Americans in the place as customers and I saw no one else being treated in this demeaning way. It is cruel and unfortunate. I will NEVER go back to another KFC. I contacted KFC's 800 number that evening and heard from a Area representative and still nothing is being done about this.
If you're an attorney please contact me at the email address in this message. I was made to feel like I was less than a human being. Never in my 37 years of existence have I ever been made to feel like I live in 1951. This is 2007. You don't realize how people think we have gotten past the color of people's skin but we really haven't.
LAS CRUCES, NEW MEXICO -- This specific restaurant continually leaves out an item from our order, this is the 5th time. Even with a receipt they wouldn't refund it nor did they give us the particular item paid for. But they did offer a large drink. Ridiculous & very unprofessional. We only go there because our children love the GO CUPS. Never again. They lost our dedicated business.
ROXBORO, NORTH CAROLINA -- I haven't purchased Kentucky Fried Chicken for sometime but I had missed the recipe. Should have waited much longer. I don't understand why you cannot purchase tender chicken. Bigger is not better nor is stringy meat. The same order I got before only had breast legs and thighs no wings. There is nothing wrong with the recipe. Improvement is desperately needed on the quality of meat you use.