NEWTON, NORTH CAROLINA -- I went inside the KFC in Newton for the first time. I had always gone through the drive through. I went into the ladies restroom, and the toilet was full of **, and the floors looked as if they had never been mopped. The odor was disgusting. I told one of the employees about it, and she told someone that was on break, texting. She told her to take care of it when she came off break. I will never eat anything in that store again, and I will tell everyone about how filthy the restroom was. The employees acted as if it was not their responsibility.
COVENTRY, RHODE ISLAND -- I know that today in this country, we are getting less of everything and paying more for it. However, the last two times I picked up a family meal bucket at KFC, the portion sizes were ridiculously small! I'm paying roughly 22 dollars for eight pieces of chicken, 4 biscuits, and two sides and the sizes of the pieces of chicken, (6 out of 8) were the smallest I've ever gotten!
Chicken is cheap in the supermarket and bigger so why charge the public ridiculous prices for a food that is plentiful? My big complaint here though is the size of the chicken. Are they harvesting micro chickens? Why is it that the chicken in the supermarket is a fairly good size but KFC's chicken is micro? I will NOT be spending my money at KFC any longer. If I want good, tasty, chicken, I'll have my fiancé cook it for me! He's a great cook!
PARKERSBURG, WEST VIRGINIA -- Went through the drive-through at the KFC on 7th Street in Parkersburg, WV. I ordered a 2pc meal with 2 drumsticks, mashed potatoes and coleslaw. I was never asked about a drink. I also ordered a kids 4 piece bites meal with mashed potatoes and a capri sun and an extra side of green beans and a chicken little. I wanted to order one more thing, but she told me the total and cut me off before I could get anything else out. I drove around to the window and waited.
I could see the drive-through attendant was clearly angry about something. She came to the window after about 5 minutes and then just handed me a bag. She yelled back to someone "can you get me a capri sun... I forgot one." She then hands me a drink... that I never ordered because I was never asked... It was tea. I don't drink tea. I, in fact, hate tea. Then she leaves... I never got my capri sun. I waited and she came back and said "We are out of capri sun, can I get you something else?" I said "Sure"... "How about a sierra mist." She gave it to me and I left. The sierra mist was all carbonation. There was absolutely no flavor. It made me mad, but I got over it.
THEN I get home and there are no green beans and I have a drumstick and a breast. I ordered 2 drumsticks. The one drumstick I got was only partially breaded. It was terrible. I have never had this trouble at any other KFC. The drive-through attendant was not friendly, I didn't get what I paid for and the food was not impressive. VERY DISAPPOINTED. Will absolutely not go there again. Disgusted.
BONHAM, TEXAS -- Today on the way to my farm/ranch acres I stopped and ordered a chicken breast meal to go. It was almost noon and there were only 2 customers, myself and one other person. The person who took my order had a very bad attitude, I finally told her I did not come into this place to argue. I paid, took my order and left.
When I got to my country place I opened my lunch to discover there was no fork or spoon to eat the mashed potato's or slaw, also there was no napkin so I started to eat the breast with my fingers to discover the tiniest breast I had ever been aware of, it was mostly bone with hardly any meat on the rib bones. Terrible service with a terrible product is a strong indication KFC is in trouble in marketing and product. I speak with authority as I am a retired Sr Manager with a major corporation who was over sales training and more. Thank you for letting me get this off my mind.
I went to pick up dinner at the local KFC today. Got my usual 3 strips meal. I wanted to get an extra small mashed potato side for my mom. She likes the mashed taters there. The nice lady at the counter rang me up and said "that'll be a $1.96." Say what? For a small mashed potato? That if I wanted to I could buy a box of Betty Crocker for a buck and make a whole pot? I told the nice lady that's a bit steep. She agreed with me and even said she wouldn't pay that. I know it's not her fault, she doesn't make the prices. I just vented about it in a joking manner to her.
SAN BERNARDINO -- I purchased food at KFC store # e791046 at 4694 University Parkway in San bernardino, Calif on 02/28/13 for a friend and myself. We used the drive-through and was so far satisfied with the service. Upon payment I used my debit card to pay. I received a receipt for it, got the food and left to return home.
Later on that evening I decided to check my banking and went online to Bank of America. Well to my surprise I noticed that the cashier (**) had rung up my order twice but it did not show on my receipt. Only my checking statement. I am writing you because if this has happened to me, how many others has she done this to... Please look into this matter for me as I will not be returning to KFC for a long time now, as I feel invaded now...
MIAMI, FLORIDA -- On 5/8/2012, I parked in the parking lot of Kentucky Fried Chicken @ 3535 SW 22 St Miami FL 33145. It was about 11:30 am. There were no cars in this huge parking lot. I went to the mall that was located right next door to the KFC to meet my friend and then we were going right back to the KFC to have lunch. When I got back to the KFC it was 11:50 am and my brand new Buick Enclave was gone from the parking lot. I looked around the parking lot and noticed a sign that said TOW AWAY ZONE.
Unauthorized vehicles or vessels will be towed away at owners risk and expense. Kings Wrecker Service and their address and phone number. Nowhere on the sign did it say anything about KFC and there was NO sign in front of the parking spot that I was in. But as far as I was concerned if it did have to do with KFC, I was authorized because I was going to eat at KFC. I was only gone 15 minutes and there was no one even parked in the parking lot when I got there.
I immediately went into the KFC and asked for the manager. A Spanish woman came over and said she was the manager. I told her I parked my car and went to get my friend next door and was coming back here for lunch I was only gone for about 15 minutes and now my car is gone. I asked if they knew anything about it. She said no they didn't call the tow company she knew nothing about it. So I then called the police because my car must have been stolen.
I waited outside for the police and a sergeant came by. I flagged her down and told her what happened. She told me I had the right to go and get my friend if I was coming right back here to eat. But she was not there for me she was actually going in to eat herself. But the other car was right behind her to talk to the other police officer and file the report.
I told the other officer what had happened. She mentioned about maybe the car was towed. I told her I had gone inside and the manager said they didn't call the tow company and they didn't know anything about it. She told me to call the tow company anyway. I did and they said they did tow my car. I asked why they would tow my car when I was going to eat lunch in KFC. The girl was kind of nasty.
The policewoman asked me to ask her who authorized them towing my car. The Tow Company girl said she couldn't give out that information. I told her I had the police there and she wanted to know. She said she wouldn't give me the information, so I asked the policewoman if she wanted to talk to her. She took the phone and identified herself and told her she needed that info for her report.
The girl still wouldn't give it to her. I hung up and the police asked me to ask the manager to come out and speak with her. I went inside and asked to speak with the manager again. After 10 minutes the same woman finally came over and I told her the police wanted to talk to her since no one authorized the towing. She said again, she didn't sign anything and she didn't call the tow company and she couldn't go outside she was working the drive through.
I went back outside and told the police what she said. So the police called her lieutenant to have someone go to the tow company and have the person who towed my car arrested because no one authorized them to tow my car. She was waiting to hear back from him and decided to go inside to talk to the Manager herself. She went to the counter and asked for the Manager.
After a few minutes another woman (** [snip]) came over and said she was the manager and she authorized my car to be towed. I told her how she could do that when I was gone 15 minutes to get my friend and come back for lunch. And I asked why the other woman lied about towing my car. She just shook her head and walked away.
At that point, the police said she authorized it and there was nothing she could do. She added that it wasn't right how the whole situation was handed and I should have been able to get my friend and come back. I could go to small claims court to get my money back. In the meantime, I had to call my husband (which was an hour drive for him) to come and get me to bring me to the Towing Company that was across town. My wallet was in the car and I had no money to even take a taxi.
My husband came and we had to drive across town in the pouring rain. The towing charge was $101.00 for towing and $29.00 for other equaling $130.00. We asked what the other charge was and she wouldn't tell us. I spoke with a few officers that patrol that area and they all said that KFC/manager gets a spiff (a kickback) every time a car gets towed.
I called KFC Corporate office and spoke with Customer Service and told them what happened. They said they would pass along the info and someone would call me. About 2 or 3 days later and Spanish man called me. I couldn't even understand his name or who he was with his accent.
It wasn't till I heard KFC that I figured it was someone from corporate office. He told me he was the District Manager. I explained to him what happened and how the Manager (**) called the Towing Company the minute I got out of my car because they towed my car 10 minutes later. He told me I should have gone in and spoke with the manager to tell her I was going to go get a friend from next door and be right back and she would have authorized me to be there and I wouldn't have gotten my car towed. Or why didn't I go and get at least drink first when I got there.
He told me ** saw me get out of my car and walk towards the mall next door. That's when she called the towing company. He also told me that ** saw three Spanish women the other day park in front of the store and begin to go to the mall and she told them they would get towed if they didn't eat there and they moved the car.
The way this store is situated when you walk into the KFC there are seats and tables and then a very long walk which you have to walk around in order to order your food. The employees cannot see into the parking lot. So ** the manager had to be standing by the front door when she saw me.
So why didn't she just open the door and tell me and I would have told her that I was going next door to get my friend and be right back and that would have been it. I wouldn't have had to go through all this trouble and aggravation. Besides there was NO ONE in the parking lot. It wasn't like they was a crowd and I was taking a spot away from anyone.
The DM continued to tell me that the manager spends her whole day matching up cars with their patrons. She even goes in the bathroom to see if anyone is in there to match up their car. I told him I didn't think that was very productive and I'm sure that isn't in her job description. I told him that she was getting money for every car that gets towed that why she's so interested in matching the cars with the customers. He asked me why didn't I order lunch when I came back to the KC-maybe because my new car was gone?!
Well our conversation became a shouting match and he was very nasty and rude. He called me a liar and told me if I ever go back to that KFC and I am parked there for only 1 minute he will have me towed away. I wound up hanging up on him because I couldn't believe a DM was actually speaking to me like this. I immediately called the KFC Corporate office and made a complaint against the DM. They put a supervisor (**) on the phone and I told him what happened.
I asked him how KFC could condone their managers spending all day matching cars with customers so they could make money off of the towing. I told him how the police was going to have the Tow Company driver arrested because their manager lied. He said he wrote everything down and someone from corporate office would call me back. I told him I would not speak with that DM again. He noted that the towing charge was $130.
I have since called KFC Corporate office 5 times and they all say the same thing they will pass it along electronically to Corporate Office and someone will call me back. It has been 7 weeks and no one has called me back. I cannot believe KFC would let this go on. They have definitely shown me that they do not care about customer service or their customers.
I have been eating in and driving through that KFC for the past 6 years, so I am a loyal customer. There is a towing company only a few blocks away, why are they using a towing company across town? Because there is a connection between KFC/Manager and Towing Company.
The bottom line is that I left my car there for 15 minutes in the morning with no one even in the parking lot only to get back to have my lunch and find my car towed so that the manager could make money. There is a big scam going on here and someone needs to investigate and put a stop to it. I wound up paying $130 for a $10 lunch with a big side of aggravation!
I have written a letter to the BBB of Louisville and the DM responded by saying that the Store Manager saw me get out of my car with a pet and saw me and someone else walking towards the mall. So the BBB just dismissed the case. I didn't have a pet or someone with me. The police could testify to that. So the manager and DM have lied to me, lied to the police and lied to the BBB and they just walk away from this.
So now I can only believe that the DM is in on getting a kickback too. He is trying to cover his butt so he doesn't lose that income. I have called Customer Service 7 times and spoken with three different supervisors to make a complaint and to see why no one has followed up on this from corporate office. It has been three months and not one person from KFC Corporate has called me. Shame on them. If anyone else has been towed from this KFC please write me and let's start a class action suit.
NORTH WINDHAM, MAINE -- On Saturday night, January 7th, my husband and I stopped for dinner around 9pm at the North Windham, Maine KFC. We decided to eat inside, seeing the entire restaurant was empty of customers at the tables. We did spot an employee mopping up toward the back of the dining room. When we went inside, we saw that half the floor was flooded with soapy wash-water, but the tables closest to the door were on dry ground. We decided to sit in the front area, out of the employee's way. We ordered our meals, paid & sat down.
Starting at the rear of the dining room, the male employee was literally shoving the squeegee along the floor, forcing waves of soapy water across the floor toward us, the water stopping just short of our table. Then, starting again at the back of the dining room, he began picking up each metal chair, one by one & forcefully SLAMMING them down hard onto the tile floor. It was very loud & jarring. We couldn't carry on a conversation across the table, he was so unnecessarily noisy! He'd pick up a chair, shoving the squeegee forward, then SLAM! Down went the chair with as much force as he could muster.
It went on for a LONG time. I thought he would never stop! It was absolutely deafening. Then the place filled up suddenly with a very large group of children accompanied by adults. These customers had to wade through the soapy water to get drinks & get to the restrooms and tables. People with long-legged pants or tennis shoes got soaking wet on a very cold, winter night. The employee spoke loudly at the group waiting for their food, asking them to use the tables toward the rear of the dining room. At no time during our meal there, did the male employee attempt to upright the traffic cone warning of a wet surface.
He had a mop bucket and mop thrown aside carelessly as well. I use a cane to walk, due to knee problems, and I didn't even dare try to cross the wet floor to wash my greasy hands in the restroom. The female who waited on us was friendly, but we asked for 2 chicken strip dinners and she gave us a bucket of chicken with coleslaw and potato with gravy & biscuits. We had no wet towelettes with our 'silverware', and none were available on the counter, either.
My husband attempted to get the attention of someone working at the counter, in order to ask for wet towelettes for our hands, and a cover for the bucket of chicken so we could take our leftovers home. The crowd who came in after us was milling around the counter, talking loudly and nobody could hear my husband, or see him waiting to ask for something. We eventually ended up leaving with the open bucket with only some napkins to cover the food. We left as soon as we were able, and at no time was the water on the floor cleaned up by anyone.
The posting of this information shared here is in part a response to reading so many customer statements on this website concerning the treatment they received at various Kentucky Fried Chicken restaurants throughout the world and to try to respond to a number of these people who have gone to these places of business and have come away shocked, disappointed, hurt, angry, outraged, and even bitter, vowing never again to visit another KFC restaurant for what they PERCEIVE (a key word: perceive) to be, in EVERY case, a wilful, rude, even arrogant, response to their concerns.
As it has been commonly said, at least in the American culture, when there is some type of dispute or issue involved there is the statement that "There are always two sides to every story told", which is used to try to get people to look at a problem from another angle. If possible to present another point-of-view which they may not have EVER considered in order to help resolve a controversy of some sort where applicable.
It is here at this point that I would like to offer for public consideration my personal, humble opinion of the workplace, practices, and conduct, of at least one Kentucky Fried Chicken restaurant based in part on personal knowledge gained from having worked at this place in Mcdonough, GA and spending some time there observing the patterns of very disturbing attitudes, speech, and conduct on the part of management and their favored employees towards other non-favored employees, which then become customer-related problems with products and services the public has VERY serious difficulties in UNDERSTANDING!!!
The behind-the-scenes revelations that YOU the customers FROM NOW ON if reading this posting and deciding to share it with others should NOTICE and PAY CAREFUL ATTENTION TO AND TAKE NOTES OF ON PAPER, COMPUTER, CAMERAS, etc., are the following, which are not a complete listing of all the problems wrong with this or any other restaurant or other type of business but is detailed enough to hopefully spur consumers to take action even if it means the shutting down of these businesses when they exhibit the kind of behavior, which may be called an anti-social unconcern for the public they are supposed to serve!
To start with, consumers, whenever you come into these restaurants at opening time (i.e. 10 a. m.), please put your "thinking caps" on and NOTICE whether the KFC MANAGEMENT TEAM has the store or restaurant READY to serve you!
Here are some things to look for: Cashiers are prepared to take your order right away and are NOT still counting money, are NOT still "preparing" the store for opening by putting tongs on the food counter, stocking up on cups, food boxes, paper and plastic bags, forks, spoons, knives, condiments like ketchup, dipping sauces, hot sauce, honey, butter, large and small item cups, napkins, cleaning trays, wiping tables, windows, emptying trash, cleaning bathrooms, etc., and have to stop what they are doing in order to serve YOU!!!
Cashiers, baggers, and store management should NOT still be "preparing" ANY food items in the back of the restaurants at opening time with the FRONTLINE area of the place devoid of any smiling, hopefully cheerful person to greet you because this is important to know and be aware of the fact that management forces these overworked, underpaid, Frontline cashiers.
At least at the Mcdonough, Georgia restaurant to be what is called here the "DOGS" OR "DO-EVERYTHING SERVANTS" OF EVERYBODY the everybody being FIRST consumers not YOU but the management and their favored, exempted-from-real-hard-work store "pets" who are not to lift a finger to really serve you but are kept from doing real work for you by their foolish managers who supposedly being so "educated" and "smart" still allow themselves to be made into FIRST-CLASS fools. Nevertheless as they seem all too willing to do!
The management team at this location in Mcdonough are most of them all too often have proven to be lazy, play favorites on the job, as stated. Exempting their "pets" from serving the customer base in the store front and drive-through, paying larger salaries and giving benefits to these workers who don't work, are rude and arrogant, can also be offered promotions into management, are lazy, too, lack people skills, mistreat and insult the very few workers on the job who do all the work of everybody else plus their own exhausting them and causing them to eventually quit thus causing the high turnovers in staff.
New workers are then hired in order to repeat the same sickening pattern of what seems to be an absolute determination to wreck the whole company eventually as the management team seems to be composed of totally narcissistic people "in love" with themselves and their jealously = guarded positions who don't appear to be "normal" in the accepted sense of the word!!!
When well-paid management always have the time to gossip about everybody poke and pry into other peoples' business which is not theirs play favorites on the job mock people customers included and calling them names of every sort, maybe cursing at them under their breath while standing around talking with their favorites on the job or in the office areas and don't appear to be busy but are deliberately ignoring customers while demanding by "management orders" for the job "Cinderellas" on the frontline.
Especially to rush around and serve the customers instead and mostly by themselves without assistance, unless hollered for by tougher frontline cashiers who don't mind causing scenes when they become too stressed with doing everybody else's work, plus their own. With far too many customers ignoring, not caring or not actually knowing what is going on right in their faces, which, by now, please note, most customers with good or great observation skills should have known and should have called KFC restaurants to account about if even suspected that this type of conduct is practised and condoned by any management of the company!!!
NO ONE and I mean NO ONE consumer willingly accepts any job at any company in order to be coerced under threat of being fired, given bad job references, maliciously gossiped about framed on a job for something not done by employees to go on and accept and KEEP ACCEPTING this type of mistreatment as a job "Cinderella". Unless a person has to for the time being. Until they can leave such an atrocious and ugly workplace hopefully in one whole piece not losing limb, or life, in the "service."
Not of customers (who "pay the bills" of Kentucky Fried Chicken, and all other businesses too even in the small town of Mcdonough, Georgia, which most people have never heard of. Even in the state of Georgia and couldn't care less about its existence in the larger scheme of things. In any case, if truth be told, in order to work to the point of complete exhaustion to please some customers many of whom can't see past the end of their own noses and sad to say self interest too!). But in the "service" of bone-chilling, selfish, obnoxious, pampered co-workers because they don't want to come to work and actually work for a living, but expect someone else to do it for them, with management approval!
It is wise for customers to know what they are really dealing with here and not keep making a mockery of themselves that Kentucky Fried Chicken is the best (is it?) place to eat a piece of according to so many customer complaints a piece of greasy, or dried up, old-looking, fried chicken, puny, teaspoonful side orders you can hardly see, not to mention eat, biting down on rock-hard missile biscuits the military would be PROUD to use as weapons and you, the customer, could lose your valuable teeth over just to satisfy a craving for KFC buttermilk biscuits on a day.
Let's face some facts here, the customers, some of them sometimes JUST DON'T FEEL LIKE COOKING A MEAL AT HOME AND WANT SOMEONE ELSE TO DO IT FOR THEM! There are simply NOT ENOUGH people to staff these KFC restaurants that operate like this consumers and this is VERY noticeable in the KFC in Mcdonough! Have ANY of you consumers EVER bothered to NOTICE ("thinking cap", remember?) just HOW SMALL a work area these workers have to WORK in order to serve you from 10 A.M. in the morning until 12 midnight?!
These postage-stamp type workplaces are EXTREMELY confining and VERY difficult to work in, in order to serve you, and can get very hot, sometimes, causing tempers behind the counter to flare up, as these employees are JUST AS HUMAN AS YOU ARE and are always for a few of them, at least, UNDER PRESSURE to zip around the store at breakneck SPEED to get your orders NO MATTER HOW BIG THEY ARE (and many customer orders can be VERY big, indeed!!) in UNDER 60 SECONDS FOR EVERY ORDER and definitely no more than two minutes from the start of you giving your order at the cash register to the packing and delivery of your order into your hands!
In most places where most people shop consumers it is a telling point to NOTICE that for most of us as CONSUMERS not EMPLOYEES of an establishment we go somewhere and demand fast, or quick, service, in this EXACT time frame mentioned, under two minutes, even at a drive-through restaurant wanting absolutely perfect, courteous, smiling, cheerful, "dancing on their heads", clown-like, robotic people, to "wait on", or serve us, who ARE NOT especially in low-paying, back-breaking, feet destroying, thankless jobs like KENTUCKY FRIED CHICKEN, like the "rest of us", of course, and are a breed apart from the rest of humanity, almost ALIEN.
In fact, and so, ANYONE who has EVER worked as a "Cinderella" at a KFC is "fair game" to be demeaned, insulted, treated as stupid, or uneducated, blocked from further opportunities for personal growth and promotion, mocked, and MARKED, or targeted, as people doomed to be "unsuccessful" in life, a word NO ONE enjoys having attached to themselves, of course, but many people don't mind labeling others with it instead!!!
These employees at KFC who are the ones 'picked' by the NARCISSISTIC management at these places to be the unfortunate "Cinderellas" of their job sites, all work, and no play, and no benefits, have nowhere to go, unless they quit the job, which many of them may need and THEIR very hard work on behalf of customers maybe in a quiet manner without a lot of fanfare to draw attention to themselves ALWAYS goes unnoticed, because customers THEMSELVES far too many FAR TOO MANY times are so FOCUSED on their OWN wants and needs that they TOTALLY FAIL to see the needs of people behind the counters at KFC restaurantsor ANYWHERE ELSE!!!
Granted, as stated at the start of this posting MOST Kentucky Fried Chicken stores should probably be closed, as many customers have vocalized and written about over and over and go out of business because the customer service and products sold can be extremely poor, and unworthy of customer loyalty, year after year.
HOWEVER, it is important to know WHY you, YOU, have ultimately decided that KFC, or any business, is not for you, or your family anymore, and for this decision, if it is final you need to INVESTIGATE the place of business ask tough questions, don't take no for an answer, be persistent, learn to distinguish between good service at a business, and commend that, and truly bad service, even in the same workplace, and totally condemn that!
Notice, notice, notice, the management at these businesses, take notes on how they treat some workers as "cinderellas". Who does the management put work duties off on, and why? Who works too often by themselves when you come in the door, or on drive-through, or whatever the business is, don't accept alternative products to the ones you have requested, or ordered, even if offered for "free"? As an attempt to keep your business the management has already shown, according to you, the customer, they don't value, or else, from the opening of the store, to lunchtime, to dinner, to the closing of the store, they would treat employees they misuse better, so that your service could be better.
The company would have enough space to work in for employees, employees would be better paid to give them some incentives to improve their job performance, and uplift morale, as no one likes to come to work and be used as a "cinderella", and then be expected to put on an "act" for customers they feel are going to come in and scream and holler at them, if not outright curse at them, calling them names, throwing food products at them, as some people have been known to do, for the encouraged-by-management laziness of others they have to be "servants" to on the job!!!
Consumers, PLEASE, PLEASE, this cannot be stressed enough, learn to PAY ATTENTION to these types of things when you go in some type of business, on a regular basis, especially!! At these KFC restaurants, at least, the FRONTLINE cashiers are SOME of the "Cinderellas" at the KFC in Mcdonough, Georgia, for example, and are forced to work most of the store areas for the specific PURPOSE OF SERVITUDE on the job, where, eventually, management starts putting more, and more, and MORE work assignments off onto these Frontline "Cinderella" employees.
NOT for the public, which is YOU, the customers, but to be in servitude, in an unadvertised, publicly unacknowledged, but privately PRACTICED, non-job 'position', which is NOT a true job position, AT ALL, because, in terms of hours, pay, benefits, raises, and promotions, these "Cinderellas", no matter how good they may end up being at their jobs, please note, will NEVER, absolutely NEVER, by management choice, receive any better treatment than the fairy-tale Cinderella ever did at the hands of her step-family but are treated, in true form, as the drudges, the dogsbodies, on the job, and are horribly harassed on the job. If they dare to object to the mistreatment, or they eventually quit!
Customers, this is laziness, arrogance, and pride taken to its ultimate extreme in a workplace, and YOU, yes, YOU, are the ones reaping the destructive outcome of its manifestation IN YOUR FACE, so to speak, BECAUSE YOU TOLERATE IT, AND CONDONE IT!!!
As a customer, if you notice, feel, or believe, that you are being put in a SECONDARY POSITION to the disorganised mess that characterizes so many KFC's, and you SEE WITH YOUR OWN, NOW SHARPENED, EYES, that drive-through workers are NOT busy at any given time, but are walking around with nothing to do, are standing, many times with a manager, around laughing and joking, or openly criticizing customers, or gossiping about other employees, using cellphones on the job, eating at non-lunch breaks. But the FRONTLINE employees are constantly busy.
For some reason or other including LACK OF FRONTLINE HELP (where customers come in the front door of a KFC, not drive-through, hence, it is called the Frontline area), it should be a red-flag signal, consumers, that you are being ignored on purpose on the job by management included and YOU. Yes YOU need to question any management on duty, whom you believe, with your notes, if you have any you've taken (and you should do this, to take verifiable notes, not just scream, holler, and stomp out the store in a huff!) has deliberately kept a Frontline worker from serving you, and you alone, with their refusals to prepare orders called for by the Frontline cashier!
Instead, to keep from working hard, or at all, notice, customers, NOTICE, HOW OFTEN Frontline cashiers are constantly pulled off the front by management, or other, lazy workers, who all claim, most of them falsely, that they are "wrapped", or too "busy" on drive-through to GET YOUR ORDER, CUSTOMERS, and told that they, the Frontline cashiers, have to LEAVE YOU on the front, or other customers at the cash registers, in order to rush ALL OVER THE STORE to get you everything you may request, or need, with your purchases!!!
THIS type of putting off of work onto someone else, IN YOUR FACES, also, customers, should NOT be acceptable to you, as a paying customer at any kfc, or other business, at all, nor should you "put up" with it, either!!! YOU, as a PAYING customer, have the right to command the HIGHEST respect from every single employee at kfc regardless of where in the store an employee works, or in what position, in, or out, of the restaurant, they work in, because this yum brands, inc. company is responsible for its own conduct.
And they, not you, decided they wanted to cultivate your "acquaintance" and do business with you, because they want your money, bottom line, and you need to make them, all of them(!!), not just a few, broken-backed, sore-footed, worked-to-the-bone "cinderellas", do 'everything' for you, and keep your patronage!!!
If you, as a consumer, work VERY hard for YOUR money, and most of you will say that you do, then why do business with a company which demonstrates, according to your notes, over time, that they, if they truly don't change for the BETTER, in every way, DON'T CARE about YOUR back=breaking workload, YOUR sore, calloused, rough, aching feet, YOUR work-roughened hands and nails, YOUR need to have YOUR hair done, which you put off to buy a KFC MEAL for your family for dinner, tonight, instead; YOUR need to buy yet another pair of shoes, and you JUST BOUGHT a pair for work a few months ago.
YOUR need to buy gas for your put-off-too-long-and now-really-needs-repairing vehicle, when you've been dreaming for the past five years of a better one, and had to put that dream on hold, like the possible delay in raising enough funds to send your next child to college, or send money and gifts overseas to your children in the military you stay up at night worrying about, etc, etc, and you stop off at your local KFC restaurant, in the hopes of being treated half-way decent, after YOUR tiring day of worries, and YOU are met with people you perceive as NOT CARING if you come in the store, or not, or drop dead at their feet, at least, most of them, anyway???!!!
Is it fair to say, customers, that a large amount of our frustrations with various businesses is the very real, cold-hearted, heartless way so many companies make it so obvious that all they want from you is your money--but they don't want you and yours with it?! and, unless you are so rich, kfc's are simply not your type of place to eat at, anyway, and why should you care to stand in line for things when you don't have to, and insults are things which always happen to the lower orders of society, in any case, but not to you, at least, not to your face?
People always want to feel important, and welcomed at a place of business, it seems, and welcomed for more than their money, welcomed for their own sakes, for and NO ONE likes to do business with sour-faced, phoney, wasp-tongued, poisonous people, no matter WHERE they are, and, sad to say, FAR TOO MANY of these warped people end up in restaurants like KFC, and in their management!!!
Therefore, it is YOUR job, consumers, to demand change to your liking, and confront management all the way up the kfc ladder, with the facts you have taken note of yourselves, and question this company's conduct, because, at some point here, it should also be obvious that this misconduct on the part of a company doing this, can be called, surely consumers, at the very least, highly unacceptable to you.....by now?!
So, this OTHER side of the story on KFC, like the one in Mcdonough, Georgia, which, while not perfect, as no one is, anyway, is given for all of you to perceive that YOU have a part in gathering information, as accurately as possible, and as truthfully as possible, to confront any company which appears to be, possibly, an anti-social, and sick one too, if this is YOUR final decision on any company.