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Kentucky Fried Chicken Consumer Reviews - Page 4

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Talk about a Super Bowl!
StarStarStarStarStarBy -
Rating: 5/51

They should contemplate renaming their item "Super Bowl", instead of "Famous Bowl". I ordered one today during lunch, and it was absolutely delicious (see attached picture). I was initially concerned that they may just toss in leftover scraps of chicken, and hope the average consumer doesn't recognize the difference. That definitely wasn't the case this afternoon, because as the picture shows, you can see the fresh ample cuts of chicken, breaded and spiced to perfection.

I've heard some folks refer to this dish as a bowl of slop, but in my opinion, it's no different than mixing the corn with your mashed potatoes & gravy on your dinner plate, which most of us are guilty of doing anyway. Great tasting dish and very filling as well! I would recommend trying this to anyone that hasn't already.

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KFC Chicken Bites
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I stopped by KFC for lunch Today. I got the Original Recipe six piece Chicken Bites meal which comes with a side and a drink. What I got was six tiny pieces of Chicken no bigger than your average popcorn Chicken. The chicken itself was good just not filling. I would pluck down a few more bucks for a two piece instead.

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Stole My Money
By -

ST.PETERSBURG, FLORIDA -- 8 pieces Family Meal. Mash Potatoes were okay. Mac & Cheese okay. CHICKEN DRY HARD. BISCUIT DRY HARD. 10:37PM PURCHASED, WENT BACK TO MOTEL, 4 ADULTS SAT DOWN TO EAT THE FOOD CK & BISC were crapped. Would have been closed at 11:00pm if I went back. Went next morning. They agreed to replace uneaten portion. I told them to figure out the cost and give me my money back. They refused. Why would I want to eat more food from a place that does not ensure a quality product to their customer?

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Employee Complaint
By -

I've worked at a KFC in a very small town in Canada for over a year now. After reading some of the reviews on this website, I decided to write my own complaint. Let me start by saying that the KFC I work at is very clean, as fast as possible, and almost always friendly. I'm 19 years old, saving money for college. And I actually like my job however the worst part of it is the customers.

The customers are VERY rude. I don't know how they were brought up as children, but they seem to think that it's alright to act superior to me because I work in food service. I definitely do not look 19... I've been told that I look 14 even. So middle aged people are coming in, making themselves fatter, and trying to make themselves feel better by ridiculing a "14 year old."

The men who come in urinate all over the toilet seat, and don't flush the toilets. Customers leave garbage on the tables, talk on their cellphones while ordering, let their children climb all over the tables. It's really quite tiring. I had one customer who called me to make a delivery order, and ended up calling me a ** because I told her that 1. We don't do delivery and 2. Our store was 45 minutes away.

The truth is, some people go to fast food restaurants and take out their frustrations on them. I bet half the reviews on this website written about poor customer service failed to mention that they were rude first with the employee. And if that's the case, hopefully the next time you'll think twice about making someone else feel miserable.

And about not having chicken ready... At the store I work at, after 7pm we cook to order, because chicken is expensive and we can't keep cooking and expecting people to come in. If the chicken is thrown out, it's money lost. Also, it takes 16 minutes to cook the chicken. Add 4 minutes for breading, and that's why it takes 20 minutes to cook.

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2 Bad Experiences at KFC
By -

NORTH RICHLAND HILLS, TEXAS -- Like a large number of other people, my wife and I tried to use the Oprah coupons, and we were turned away from using them. That was upsetting, but occasionally a marketing ploy goes wrong and the company isn't ready for it, so we understood when we were told that we'd have to fill out a voucher and the company would mail us replacement coupons.

We opted to wait awhile after that, so that the hype could calm down, demand slacken, etc. We waited nearly a month, in fact, finally purchasing a 10 piece bucket last night. We had no real trouble placing our order at the store, though we did have to wait about fifteen minutes for the order to finally get to us.

When we got home, we were stunned by how small the pieces were. The bucket was only filled to slightly past the halfway point, despite the fact that we received the full measure of 10 pieces. Our bucket contained 3 wings, 3 drumsticks, 3 thighs, and only 1 breast. Our dismay only grew when we began to eat.

All of the pieces were puny, so puny in fact, that I went to the freezer to pull out a pair of cornish game hens so that I could compare. The drumsticks on the cornish hens were larger than those from the bucket. ALL of the pieces from KFC were the same size or smaller than on cornish game hens.

As bad as the size of the pieces were, the taste and texture were even worse. The wings contained so little meat, what was left had been melded into the bones by cooking. The breast was so dry and tough. I could only liken it to eating some sort of chicken jerky. The drumsticks and thighs were OK, but the drumsticks aren't much larger than what you'd get in an order of Buffalo wings from Wing Stop or Hooters, and you can't get very far on just 3 thighs.

On whole, our bucket contained very little meat, and much of it was badly cooked. As we finished dinner, I remarked that we should have gone to Market Street. For 2 dollars more, we could have purchased 16 pieces of rotisserie or fried chicken, and we would have gotten to choose the pieces. Not only would we have gotten 3 or 4 times the meat of our KFC bucket, but every piece would have been edible. We won't be going back the KFC. This was last time we're going to get burned by them.

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Message From A KFC Manager Regarding Coupon Problems & Rainchecks
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MANCHESTER, TENNESSEE -- Hello. I'm ** an Assistant Manager at KFC. I know there have been a lot of issues with the free 2pc. meal from Oprah's website and I'd like to explain why. The day Oprah put those coupons on her website it was working fine until later on that afternoon. I was told to make sure every coupon had different barcodes or it was a copy. We were not allowed to take copies. After receiving several same barcode coupons I got on website myself printed one had same barcode as the others I'd been getting.

I alerted all KFC's in my region and all my managers in our area so that everyone would know barcodes are coming in the same and to honor them. Oprah's website said "due to overwhelming downloads the website is having technical difficulties." Her website was not prepared for the amount of downloads she received which also caused problems for KFC. This meant everyone could make as many copies as they wanted of the same coupon. People were doing this and this is why a lot of KFC's were running out of chicken. We didn't even have enough for the paying customers.

This is where the raincheck coupons come in to the deal. You only have to take coupon to any KFC, fill out short raincheck form, we send it off in the mail for you, you receive free drink for inconvenience, and we are very sorry it didn't run more smooth. We are still honoring coupons but in a different way with rainchecks. We are doing the best we can to keep up with the high demand of our Grilled Chicken. Please give us one more chance. The grilled chicken is amazing. I eat it everyday on break. LOL. We will try our best to get out the new free meal coupons to you in the mail ASAP. Again we apologize.

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KFC Sucks
By -

MONROE, LOUISIANA -- Back on February 11Th I went through the drive thru of the KFC on Martin Luther King Drive in Monroe Louisiana. I placed an order or 2 of the 7 piece BBQ wings and my total was $8.78. I handed the lady a $20 (I know for a fact I gave her a $20 because that's all I had was 2-$20 bills) and she proceeded to give me back $1.22 Change. When I told her that I gave her a $20 she then proceeded to tell me that "No you didn't. You gave me a $10." She said he very rudely like I had insulted her.

I asked for the manager and told her that I had given the lady a $20. The cashier then proceeded to shut the window and said something to the manager (which I found to be odd). The manager then asked me to pull up and they will count the drawer. Not even 2 minutes later the manager sent someone else out to tell me the cashiers drawer was 97 cents over. Now how can someone count down a drawer in 2 minutes. I use to be a manager at a movie theater and I know it took me at least 10 minutes to count down a drawer, because there's so many distractions.

Then I had asked for the district managers number and luckily for me the office was right behind the KFC building. When I asked for the district manager, I had informed him what was going on. And he said there was nothing he could do since her drawer was over. And I asked him "Was it possible that she gave back someone back too much change and was short changing me to make up for it." His response was "No that's impossible. She would never do that." Basically he refused to work with me. I then proceeded to tell him that KFC lost a customer for life.

I got on the net to look up the corporate office number and found the customer service number. I called it and the guy told me that he would get someone to call me back ASAP. Well its been almost a month and 6 calls to customer service number later, I have yet to receive a call. Finally the lady I spoke to at customer service gave me the number to the corporate office. So I will be calling them myself. But it is clear to me that KFC does not care about customers satisfaction, nor do they care if they lose a customer or not. Like I said I will not be going back to any KFC ever again.

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Charged extra and wasn't told about it
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WATERTOWN, WISCONSIN -- Alright besides the fact that KFC sometimes doesn't have chicken ready to serve... I had a coupon for a 10 piece bucket that included 3 large sides and 6 biscuits for 15.99. I order at the drive through... The coupon mentioned that chicken breasts cost a little extra... I ordered all dark meat - extra crispy. When I pull up to the window the guy tells me I owe $17.98. Now I'm an engineer so I did some quick math in my head with a sales tax of 5%. This didn't add up. I told him he had the total wrong and it should be less than $17.

The manager comes to the window and explains that the 10 piece bucket is a pre-selected mix of white and dark meat and 3 of the 10 pieces are supposed to be wings. Because I ordered all dark I have to be charged an extra .35 per wing I 'upgraded'. When I asked about a credit for the fact I'm downgrading from a breast piece to dark meat she just told me she couldn't do that.

I then asked her where an average sap like myself could get educated as to the pricing policy of this 10 piece bucket and the 'pre-mix' she mentioned and the 'upgrade from a wing' charge and she couldn't provide anything, no hard copy no nothing to back up her story. Sounds like a bunch of false charges in my opinion. Another thing the BBB will be interested in knowing. And a whole slew of other consumer friendly websites.

There are a whole slew of advertising, misinformation wrongs here in this picture. How many poor saps just pay the amount trusting that KFC is legit. How many of those people who pay whatever total is said to them that would have gone elsewhere if they were informed of the extra charge.

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PERRYVILLE, MARYLAND -- On April 21, 2013 at 6:38 pm I placed my order at the KFC/Taco Bell. I had ordered a chicken special that consisted of 4 pieces of boneless chicken with 6 piece original chicken meal. I waited 45 minutes still no order so I went to the counter, asked an employee if my order was done if not I wanted to see a manager to get my money back. He looked at my receipt and said “they ran out of dark meat but I can give you all white meat if you want.” I said "yes coz I don't eat dark anyway." He said "OK". I remind him that "the two breasts were supposed to be 1 crispy & 1 original coz I paid extra to upgrade a thigh to an extra breast." He said "OK."

So I waited about another 5 minutes, got my order finally, and left. When I got home there were no boneless at all and the other 6 pieces were all dark meat. The biscuits were hard. I was very angry I tried calling the store several times but no answer. I wasn't driving another 10 miles to take the order back coz by the time I got home with my order. It was already 7:45 pm my family was ready to eat so I had to go to a store closer to get my husband & I something to eat coz we don't eat white meat.

If there would have been some kind of communication from the employee and the manager then I could have changed my order to something that wouldn't take so long or just cancel my order and went somewhere else, coz there were 8 other customers in there as well waiting. I'm usually not the complaining type cause I've been in the restaurant business for the last 15 yrs and I know how busy & hectic it can get, but that store is ridiculous.

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Etiquette in Customer Service
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

TUMWATER, WASHINGTON -- I ordered the 2 piece Boneless Chicken meal, and while eating lunch with a co-worker, I found a bone in the piece of chicken I had in my mouth. I felt it while biting down. No damage to my teeth. I pulled the bone out and it was about 1 inch long and about 1 to 1.5 millimeters in diameter. I showed my co-worker and we thought it was sort of funny. After I got done with eating I got back in line to show that I found a bone in the boneless chicken.

The cashier called for a manager and I informed the manager I found a bone in the boneless chicken. The manager was very nonchalant and wanted to know if I wanted another piece of chicken. Didn't apologize, just seemed very unconcerned. I just let the manager I didn't want anything, I just wanted them to know they should be aware there are bones and it can be dangerous.

It didn't occur to me until I was in my car that the one bone has the potential to be very dangerous. Could have chipped a tooth, speared soft tissue in my mouth, could have choked on it, or even worse, could have choked and had it speared in my throat. I don't want anyone fired or get into trouble, but KFC should create procedures for when bones are found. Ask if I was injured and possibly find out where I found the bone to prevent the same piece of bone being found on other meals.

If I had a child and if something happened to my child while eating "boneless" chicken, I would be very upset. The manager should at least put the customer's thoughts at ease before they leave. I ate there 3 times this week, and now I'm not sure if I'll go back. The food was fine, just the lack of concern bothers me.

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Kentucky Fried Chicken Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 125 ratings and
311 reviews & complaints.
Contact Information:
Kentucky Fried Chicken
1441 Gardner Lane
Louisville, KY 40213
1-800-225-5532 (ph)
www.kfc.com
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