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Kentucky Fried Chicken Consumer Reviews - Page 4

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Lousy Service and Food - Dirty Restaurant
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SENECA, SOUTH CAROLINA -- Screwed up my family's order, not twice, but 5 times! Food was lousy and not what we ordered. Food bar was not up to par! Wouldn't recommend this restaurant to anybody.

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Tired, Ripped Chicken Pieces in Bucket.
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Rating: 1/51

BALTIMORE, MARYLAND -- The purchase was made 6:32 pm - still early enough I would think to have fresh product available. Chicken sold ripped and torn deserves a discount. Check your bucket before you leave folks!

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Cheated
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Rating: 1/51

FT MYERS, FLORIDA -- Not only was I lied to about what products were available but I was overcharged for my meal and I was cheated out of half of it. I was not given my drink after paying for it and was charged some upcharges that I have no idea where they came from.

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Pot Pie Bowls
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Rating: 2/51

WATERTOWN, NEW YORK -- I'm really upset with the 3 pot pie bowls I got tonight. I don't normally complain but I really love KFC and I also spent 20 bucks on pot pies and not one of them had hardly any chicken in them, all together we got about 6 thin small pieces in each pie. There was too much veggies but the crust and flavor was still very good. I just thought you should know that. Thank you.

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Hygiene
StarStarStarEmpty StarEmpty Star-
Rating: 3/51

BILLERICA, MASSACHUSETTS -- I went to KFC for take out on February 7, 2014. It was approx. 3 p.m. As I waited I observed, what appeared to be a manager, working the drive through. She was wiping her nose with a tissue, clearly having a cold, and continued working, without washing her hands, touching everything. I will probably never return to a place where even a manager has no sense of hygiene protocol.

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What Happened to Quality Control!
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Rating: 1/51

8335 ELK GROVE FLORIN RD., CALIFORNIA -- The store at 8335 Elk Grove Florin Rd. Sacramento Ca. 95829 has a serious quality control problem. On average 1 out of 3 orders I have received after 5 years has had an issue. Seems like a management problem to me. Or lack thereof. If this happened once or twice that would be one thing but this is an ongoing issue at this store only.

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Talk about a Super Bowl!
StarStarStarStarStarBy -
Rating: 5/51

They should contemplate renaming their item "Super Bowl", instead of "Famous Bowl". I ordered one today during lunch, and it was absolutely delicious (see attached picture). I was initially concerned that they may just toss in leftover scraps of chicken, and hope the average consumer doesn't recognize the difference. That definitely wasn't the case this afternoon, because as the picture shows, you can see the fresh ample cuts of chicken, breaded and spiced to perfection.

I've heard some folks refer to this dish as a bowl of slop, but in my opinion, it's no different than mixing the corn with your mashed potatoes & gravy on your dinner plate, which most of us are guilty of doing anyway. Great tasting dish and very filling as well! I would recommend trying this to anyone that hasn't already.

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KFC Chicken Bites
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I stopped by KFC for lunch Today. I got the Original Recipe six piece Chicken Bites meal which comes with a side and a drink. What I got was six tiny pieces of Chicken no bigger than your average popcorn Chicken. The chicken itself was good just not filling. I would pluck down a few more bucks for a two piece instead.

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Stole My Money
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ST.PETERSBURG, FLORIDA -- 8 pieces Family Meal. Mash Potatoes were okay. Mac & Cheese okay. CHICKEN DRY HARD. BISCUIT DRY HARD. 10:37PM PURCHASED, WENT BACK TO MOTEL, 4 ADULTS SAT DOWN TO EAT THE FOOD CK & BISC were crapped. Would have been closed at 11:00pm if I went back. Went next morning. They agreed to replace uneaten portion. I told them to figure out the cost and give me my money back. They refused. Why would I want to eat more food from a place that does not ensure a quality product to their customer?

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Employee Complaint
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I've worked at a KFC in a very small town in Canada for over a year now. After reading some of the reviews on this website, I decided to write my own complaint. Let me start by saying that the KFC I work at is very clean, as fast as possible, and almost always friendly. I'm 19 years old, saving money for college. And I actually like my job however the worst part of it is the customers.

The customers are VERY rude. I don't know how they were brought up as children, but they seem to think that it's alright to act superior to me because I work in food service. I definitely do not look 19... I've been told that I look 14 even. So middle aged people are coming in, making themselves fatter, and trying to make themselves feel better by ridiculing a "14 year old."

The men who come in urinate all over the toilet seat, and don't flush the toilets. Customers leave garbage on the tables, talk on their cellphones while ordering, let their children climb all over the tables. It's really quite tiring. I had one customer who called me to make a delivery order, and ended up calling me a ** because I told her that 1. We don't do delivery and 2. Our store was 45 minutes away.

The truth is, some people go to fast food restaurants and take out their frustrations on them. I bet half the reviews on this website written about poor customer service failed to mention that they were rude first with the employee. And if that's the case, hopefully the next time you'll think twice about making someone else feel miserable.

And about not having chicken ready... At the store I work at, after 7pm we cook to order, because chicken is expensive and we can't keep cooking and expecting people to come in. If the chicken is thrown out, it's money lost. Also, it takes 16 minutes to cook the chicken. Add 4 minutes for breading, and that's why it takes 20 minutes to cook.

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Kentucky Fried Chicken Rating:
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1.5 out of 5, based on 124 ratings and
310 reviews & complaints.
Contact Information:
Kentucky Fried Chicken
1441 Gardner Lane
Louisville, KY 40213
1-800-225-5532 (ph)
www.kfc.com
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