Kentucky Fried Chicken - Page 4

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1.6 out of 5, based on 119 ratings and
306 reviews & complaints.

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Best KFC Around!
Posted by on
Rating: 5/51
FARMINGTON, NEW YORK -- I am an employee at the KFC in Farmington, NY. I went on this website and all I see are horrible KFC reviews. If any of you live close to the KFC I work at, I would highly recommend you go there instead.

Whenever I work at the register, I always provide the best customer service possible, and most of my co-workers also treat customers very well. If there is a problem, we immediately fix it and try to "make up" for the mistake. The managers always agree with the customer, because we are told that "the customer is always right." Our chicken is always fresh, and if it's not, we are told to throw it out.

I also saw reviews saying that the drive-through gets older chicken, not at this KFC. We put our oldest chicken on the top (we are told to take chicken off of the top first, drive-through and front counter). When a customer orders 4 tenders, I always charge them for 2 tenders twice rather than 3 tenders and 1 tender, because it is cheaper that way. If a customer ends up waiting for their food because we were lacking something, we always offer a drink/cake/cookies. We truly do care about our customers and we would love to see more of you come in! :)
     
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Terrible Service-Company Does Not Care
Posted by on
Rating: 1/51
DES MOINES, IOWA -- This is the store on the south side of town. went in to pick up dinner for my family at 5 pm. only one other customer there, just one. They were NOT busy. I requested half grilled and half original in my bucket. They told me, they would give me SOME grilled, but were low because no one put another tray in to cook. When I returned home, there was NO grilled, AND I only received 3 of my 4 sides.

I went online to file a report with my ticket number and all of the details. That was 10 days ago and even refilled my report. NO one from this once proud organization even responded to me. All I wanted was an acknowledgment that they would try to do better.

Their customer service website is a scam. They do not monitor it, nor do they care. period. The Colonel would be beside himself if he knew how his proud organization is being mismanaged to death. They will be gone in a few years because they have forgotten that customers have value.
     
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Product Out of Stock
Posted by on
Rating: 1/51
COLUMBUS, OHIO -- I have attempted to purchase dinner at my local KFC on several occasions (usually around dinner time) and each time they had either very few pieces left or none at all. Honestly how can a chicken place have no chicken at 6 pm? When I asked if they had any cooking on my last visit they said No! It was only 5:45pm. Thank goodness there is a Church's Chicken right across the road. 6 out of 6 attempts to purchase from this location (E. Main St., Columbus OH) and each time I ended up at Church's. Thanks to this store I have never been back to a KFC and don't intend to.
     
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Chicken and Corn were VERY Dry
Posted by on
Rating: 2/51
PHOENIX, ARIZONA -- On Dec 17 2013 I ate KFC's Grilled Chicken at 1525 N. 43rd Ave. in Phoenix AZ.
The 3-piece Grilled type Breast(s) and Wing were extremely dry. (Choke you without a drink to rescue you type dry)
Ate some of the corn, which had no juice and was very dry and taste-less as well.
The biscuit was good.
The green beans were quite good.
Asked to exchange the corn for more green beans.
The server complied.
The Soda was good.
The service was acceptable.
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Went to KFC's website to register a complaint, but their web site froze up, again and again, with two different web browsers. I then tried to report a Technical issue at their site and that froze up as well... go figure!
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I do not care to try to argue with the proud know-it-alls here posting and boasting about all of the various bacteria that cause food-born illness. I simply came here to say that my meal at a Phoenix KFC was quite poor. While I was there I looked at the old photos of Harland Sanders and thought if he had tasted my meal he would be quite upset.
     
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Food Availability
Posted by on
Rating: 1/51
HUNTINGDON, PENNSYLVANIA -- Our store location on 12/11/13 at around 3:50pm was out of Original and Grilled Chicken. Had to wait while it was being cooked. Only Extra Crispy was immediately available. On several other visits to this location we have received stale chicken or had to choose other sides because our first choose wasn't available. While waiting for Chicken to cook on above stated date we observed other customers being told that items they wished to purchase also were not available. There are always young people working in our location and on this particular day one employee came in to hang out and wait for another employee to get off work. Another employee who was finished with her shift was sitting in dining area on computer waiting on ride, or something. She was sitting there when we arrived and still there when we left. This KFC seems to be poorly managed and doesn't seem to do as good a business as it probably could if service and fresh available food was better. We love KFC Chicken when it's fresh. We are now hesitant to return after several unsatisfactory visits. Thank You Very Much f or this opportunity to voice my opinion.
     
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Worst Customer Service of My Entire Life!
Posted by on
Rating: 1/51
WAYNESBORO, GEORGIA -- As I patronize this particular location regularly. I asked a simple question about a price difference between items I usually order. Imagine the shock of being pointed at and being told, " I am not dealing with that!" Referring to myself and not the actual problem. Add further disgust to the fact that this crew actually had my order memorized...I know right?! Myself actually asking, why am I being treated this way? Not anyone in the store wanted to take responsibility for this ignorant young ladies behavior.

One member of the crew, looked to be the most young member of the crew stepped over to answer my question after I received my answer I asked for management and phone number, a very tired and reluctant man stepped over stepped over and figured comping the meal should make me happy... yeah, right! I don't feel safe EVER eating at this location again in life and neither should anyone else. Very sad, so ignorant!!
     
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The Most Unprofessional Experience
Posted by on
Rating: 1/51
LONG BEACH, CALIFORNIA -- When I spoke to the KFC on Pioneer Blvd I was told that I had to place my order in person?? When I got to the KFC by my house no body knew what I was talking about? Then we called another one in Long Beach they knew that I was talking about the deep fried turkeys however had no idea who was participating in this promotion. When I pointed out how it was her responsibility to know or at lease have some means of finding out because she was a manager and didn't she think so?? She politely ended the convocation! So I called the one on Pioneer again & she gave me four #'s of poly owned restaurants who were supposed to have deep fried turkeys?? So I called & placed an order only to find out it was Polly pies and that my turkey order was not going to be deep fried??? THE MOST UNPROFESSIONAL EXPERIENCE ever. Simply unbelievable!! OH did I mention I called corporate & they assured me that someone would get back to in time for thanks giving this was on the 11/23/13.
     
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Bad Service
Posted by on
Rating: 1/51
PASADENA, MARYLAND -- I came to KFC to dine in and had to wait 7 minutes just to be waited on. I asked for the manager and she was smoking outside by the front doors which is just not professional and she could have been inside helping the very nice cashier Katlin who was stuck doing other things like cleaning the bathroom and helping drive through because the manager was careless when she came back inside she went to the back there was 3 customers waiting on food and angry as well as I was. There was a line in drive through as well.

This was the worst service I had I ever had at this location. I never complained but I'm a manager at fast food and I never act the way this lady Kim did. I hope somebody has a talk with that lady and let her know customers come first! Plus they were out of white meat at 6pm! They should be prepared for dinner rush.
     
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Employee Took Fifteen Calls to Answer Phone
Posted by on
Rating: 1/51
TUCSON, ARIZONA -- I simply called to ask if their hours were different on Halloween. I called and was hung up on 14 times till the 15th time somebody answered and then pretended to have knowledge of nothing. This is absolutely horrific. customer service. Another earlier incident when I went a week beforehand to the cortaro and I-10 location was noticing how rude every employee there was on top of a restaurant so dirty I was worried id leave with a disease. The employees were talking with a line of 20 people not to mention the liners that were just flying around everywhere because the drive through window was open with nobody there. I have never had a run-in with a restaurant so bad on so many levels. I will never eat Kentucky fried chicken or Taco Bell again. I am disgusted.
     
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Out of Product??
Posted by on
Rating: 3/51
MARBLE FALLS, TEXAS -- Sunday, Oct 13th 2013

My husband and I were traveling through the state. At 12:00 noon we started looking for places to stop and eat. I wanted KFC, we don't go to KFC very often, because it is very expensive compared to other fast foods, anyway, we came along to Marble Falls, Tx. It is now 12:30 pm. We go in and order 2/ 2-piece dinners. The cashier said she would go see if they had any. My husband and I just looked at each other, like what did she say? She came back and said they didn't have anymore. I said really?

This is lunchtime and you're saying you're out of chicken? She gave us no other explanation. I should also tell you, the 3 customers in front of us were turned away as well, I do not know what they ordered but I could tell by facial expression that they were not happy.
     
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User Replies:

FoDaddy19 on 2013-10-30:
It happens. And it does seem to happen to chicken places most often when you do hear about it. Not much you can do other than take your business elsewhere.
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