Kentucky Fried Chicken Consumer Reviews - Page 5

ROXBORO, NORTH CAROLINA -- I haven't purchased Kentucky Fried Chicken for sometime but I had missed the recipe. Should have waited much longer. I don't understand why you cannot purchase tender chicken. Bigger is not better nor is stringy meat. The same order I got before only had breast legs and thighs no wings. There is nothing wrong with the recipe. Improvement is desperately needed on the quality of meat you use.

ALLEN PARK, MICHIGAN -- Not only was it the wrong order, but it had to be older chicken sitting there as it was very dry. I paid extra to have all breasts and they're all dry. So, not very happy.

SENECA, SOUTH CAROLINA -- Screwed up my family's order, not twice, but 5 times! Food was lousy and not what we ordered. Food bar was not up to par! Wouldn't recommend this restaurant to anybody.

They should contemplate renaming their item "Super Bowl", instead of "Famous Bowl". I ordered one today during lunch, and it was absolutely delicious (see attached picture). I was initially concerned that they may just toss in leftover scraps of chicken, and hope the average consumer doesn't recognize the difference. That definitely wasn't the case this afternoon, because as the picture shows, you can see the fresh ample cuts of chicken, breaded and spiced to perfection.

I've heard some folks refer to this dish as a bowl of slop, but in my opinion, it's no different than mixing the corn with your mashed potatoes & gravy on your dinner plate, which most of us are guilty of doing anyway. Great tasting dish and very filling as well! I would recommend trying this to anyone that hasn't already.

I thought I would share this one, just to see what people think. My teenage daughter works at KFC, and had one of those "wonderful" customer experiences last night. She just turned 16 and doesn't drive yet, so I was picking her up from work that night. Anyway, onto the story....

The restaurant closes at 10 pm, and two women walk in at 9:48 (I know the time because I was sitting in the parking lot). Fast forward to 10:30, my daughter hasn't walked out yet. I call inside on my phone to see what's keeping her, and she tells me that the women had ordered 150 pieces of chicken, numerous large sides, and a bunch of bread and other stuff because they were entertaining people. The kitchen was essentially cleaned up and the place only had a limited amount of food left. The manager tells the ladies that they cannot produce an order that large with the time they had left, but they decide to play the old "You close at 10 and its before 10 so I get served or I'll call corporate" routine. Long story short, the manager gives in, the kitchen essentially has to be reopened, all that food made, and then everything cleaned up all over again. They didn't get out until 12:30 am.

Now for all the customers with a strong sense of entitlement (and you know who you are), I completely understand the whole concept of posted business hours, so I don't need to be educated on that. The question here is where do we draw the line on what's reasonable and what's not reasonable? You're getting off work late and you're hungry and you want to order yourself dinner at 10 til close...absolutely and totally reasonable. You're having a party and you want a place to basically cater it, without advance notice right before they close for the night....completely unreasonable and totally rude in my opinion. People just never cease to amaze me. Do we actually make ourselves believe that because we have a couple bucks in our pocket that we are always right all the time?

ST.PETERSBURG, FLORIDA -- 8 pieces Family Meal. Mash Potatoes were okay. Mac & Cheese okay. CHICKEN DRY HARD. BISCUIT DRY HARD. 10:37PM PURCHASED, WENT BACK TO MOTEL, 4 ADULTS SAT DOWN TO EAT THE FOOD CK & BISC were crapped. Would have been closed at 11:00pm if I went back. Went next morning. They agreed to replace uneaten portion. I told them to figure out the cost and give me my money back. They refused. Why would I want to eat more food from a place that does not ensure a quality product to their customer?

I've worked at a KFC in a very small town in Canada for over a year now. After reading some of the reviews on this website, I decided to write my own complaint. Let me start by saying that the KFC I work at is very clean, as fast as possible, and almost always friendly. I'm 19 years old, saving money for college. And I actually like my job however the worst part of it is the customers.

The customers are VERY rude. I don't know how they were brought up as children, but they seem to think that it's alright to act superior to me because I work in food service. I definitely do not look 19... I've been told that I look 14 even. So middle aged people are coming in, making themselves fatter, and trying to make themselves feel better by ridiculing a "14 year old."

The men who come in urinate all over the toilet seat, and don't flush the toilets. Customers leave garbage on the tables, talk on their cellphones while ordering, let their children climb all over the tables. It's really quite tiring. I had one customer who called me to make a delivery order, and ended up calling me a ** because I told her that 1. We don't do delivery and 2. Our store was 45 minutes away.

The truth is, some people go to fast food restaurants and take out their frustrations on them. I bet half the reviews on this website written about poor customer service failed to mention that they were rude first with the employee. And if that's the case, hopefully the next time you'll think twice about making someone else feel miserable.

And about not having chicken ready... At the store I work at, after 7pm we cook to order, because chicken is expensive and we can't keep cooking and expecting people to come in. If the chicken is thrown out, it's money lost. Also, it takes 16 minutes to cook the chicken. Add 4 minutes for breading, and that's why it takes 20 minutes to cook.

NORTH RICHLAND HILLS, TEXAS -- Like a large number of other people, my wife and I tried to use the Oprah coupons, and we were turned away from using them. That was upsetting, but occasionally a marketing ploy goes wrong and the company isn't ready for it, so we understood when we were told that we'd have to fill out a voucher and the company would mail us replacement coupons.

We opted to wait awhile after that, so that the hype could calm down, demand slacken, etc. We waited nearly a month, in fact, finally purchasing a 10 piece bucket last night. We had no real trouble placing our order at the store, though we did have to wait about fifteen minutes for the order to finally get to us.

When we got home, we were stunned by how small the pieces were. The bucket was only filled to slightly past the halfway point, despite the fact that we received the full measure of 10 pieces. Our bucket contained 3 wings, 3 drumsticks, 3 thighs, and only 1 breast. Our dismay only grew when we began to eat.

All of the pieces were puny, so puny in fact, that I went to the freezer to pull out a pair of cornish game hens so that I could compare. The drumsticks on the cornish hens were larger than those from the bucket. ALL of the pieces from KFC were the same size or smaller than on cornish game hens.

As bad as the size of the pieces were, the taste and texture were even worse. The wings contained so little meat, what was left had been melded into the bones by cooking. The breast was so dry and tough. I could only liken it to eating some sort of chicken jerky. The drumsticks and thighs were OK, but the drumsticks aren't much larger than what you'd get in an order of Buffalo wings from Wing Stop or Hooters, and you can't get very far on just 3 thighs.

On whole, our bucket contained very little meat, and much of it was badly cooked. As we finished dinner, I remarked that we should have gone to Market Street. For 2 dollars more, we could have purchased 16 pieces of rotisserie or fried chicken, and we would have gotten to choose the pieces. Not only would we have gotten 3 or 4 times the meat of our KFC bucket, but every piece would have been edible. We won't be going back the KFC. This was last time we're going to get burned by them.

MANCHESTER, TENNESSEE -- Hello. I'm ** an Assistant Manager at KFC. I know there have been a lot of issues with the free 2pc. meal from Oprah's website and I'd like to explain why. The day Oprah put those coupons on her website it was working fine until later on that afternoon. I was told to make sure every coupon had different barcodes or it was a copy. We were not allowed to take copies. After receiving several same barcode coupons I got on website myself printed one had same barcode as the others I'd been getting.

I alerted all KFC's in my region and all my managers in our area so that everyone would know barcodes are coming in the same and to honor them. Oprah's website said "due to overwhelming downloads the website is having technical difficulties." Her website was not prepared for the amount of downloads she received which also caused problems for KFC. This meant everyone could make as many copies as they wanted of the same coupon. People were doing this and this is why a lot of KFC's were running out of chicken. We didn't even have enough for the paying customers.

This is where the raincheck coupons come in to the deal. You only have to take coupon to any KFC, fill out short raincheck form, we send it off in the mail for you, you receive free drink for inconvenience, and we are very sorry it didn't run more smooth. We are still honoring coupons but in a different way with rainchecks. We are doing the best we can to keep up with the high demand of our Grilled Chicken. Please give us one more chance. The grilled chicken is amazing. I eat it everyday on break. LOL. We will try our best to get out the new free meal coupons to you in the mail ASAP. Again we apologize.