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KIA does not HONOR warranties!
Posted by Slugbugak on 11/26/2003
ANCHORAGE, ALASKA -- My Kia rio story!

Sad but true. And if anyone from Kia is reading this..............."it's just the beggining baby!" By the time i'm through with you, you won't sell one more of these pices of crap, anywhere to anyone!"

My kia basically began falling apart the day i bought it. Weather guards flew off while driving away from the dealer, dorr handles and window rollers have broken off, warranty won't cover this!

at 61,236 miles the engine completely blew up. Kia will not honor warranty because the timming belt was replaced at my local mechanic and not by Kia dealership. Even though the cause of the engine failure was not due to the timming belt failure! They are scum!

People, i know these cars are cheap and the seem like a sound buy with the 100,000 mile power train warranty, but for the love of God and all that is good, do not buy one of these.

It is Kia's objective to find a way out of honoring all engine failure warranty work. If you cahnge you own oil and do not save all the receipts from when and where you purchased the oil, they won'h honor it. If you live in the north and drive the car in below freezing conditions and the engine failr, they will say this is driving under extreme conditions and will not honor the warranty!

The list goes on and on people! They only put the warranty as an incentive to get you to buy this crappie car and then try and weasle out of honoring it!

My car was two years old, all freeway miles engine blows up and they WILL NOT FIX IT! AND THEY WON'T FIX YOURS EITHER!
     
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Posted by Anonymous on 2003-12-04:
This sounds like a fake complaint. I never heard of a no name car company that sells really cheap cars not standing by their product.
Posted by Anonymous on 2004-01-04:
wells it ture kia are piece of crap cars and i hope someone will go to cort with kia and make them buy back everyone who owns oe of these pieces of junk!
Posted by stupid people on 2004-03-06:
i own a kia and its great never has any problems. my husband drives it to work everyday he puts over 50 miles daily. i would purchace another one
Posted by ravenkiddy on 2004-03-12:
Kia's own empolyees dont know what their warranty is suppose to cover, You have to pull the warranty book out and shove it in their face and they look at it like they cant read (that wouldnt suprise me) Call a lemon lawyer I did
Posted by sparks on 2004-07-20:
I am in a similar situation. I leased a 2001 Kia Rio and found myself getting towed off the highway 3 month after the purchase. This seemed to be the trend for the remainder of my time with the car. I am finally nearing the end of my lease but find myself at the garage 3 times in 1 month. My routine oil change...$600 rear brake cylinders replaced. 2 weeks late my check engine light came on and the car started to jerk as if it were going to stall every time I stopped. The dealership said it was the gas i used and restarted the ECM. 2 weeks after that...I find myself replacing the battery and alternator ($700+). I have 6 months left of my lease and decided...the 1578$ penalty is the best way if in 1 month I have already dished out almost that much in servicing the car. I called KIA Canada head office for customer support...they hung up on me!!! If only I had seen all of these comments when I first went out looking for a car.
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StarStarStarStarStar
Kia is a great car!
Posted by Harbisonrobert on 02/12/2012
ATLANTA, GEORGIA -- Well owning 2 Kia's now and never having a problem with either one I can honestly say that they're a great car. We have to remember anything made by man will fail at some point. Kia's are like any other car you must follow the service schedule. If Kia's were a piece of junk why are they up double digits and the American cars are down. OH! let's not forget the bail out and that is why some of the American cars dealers are up because they can afford to cut the price of their cars. KIa didn't take a bail! So all you out there that haven't seen or looked at the Kia product in the last 5 years wake up and take a look..
     
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Posted by Alain on 2012-02-14:
Overall, Kia looks fairly good in the ratings I've seen. Your point about following the maintenance schedule is a good one. Any vehicle will last longer and perform better if you take the time to care for it.
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24 Hour Roadside Service a big Disappointment
Posted by Dissappointed Customer on 01/12/2011
I am a hospice nurse who lives in Northeast Ohio. I own a 2010 Kia Soul purchased five months ago. Today for the first time I was in need of use of 24 hour road assistance that comes with each new vehicle. I want all present and future buyers to be aware of what I was informed of today. I got stuck slightly in snow today and called the 24 hr road assistance number. I was disappointed and disheartened by what I was told. Due to weather conditions that was not a service that Kia would cover. What good is this service if Kia is going to be selective about what assistances they will cover? I guess to say they offer 24 hour roadside assistance looks good on paper in the buyer's contract. Until now have been extremely satisfied and promoted Kia to everyone. My niece and son in law have since purchase Kia vehicles, but now my opinion has drastically changed. If you offer something what good is it to have it if the rules of the game are changed and it's not there when you need it most! Thankfully I had to rely on the goodness of strangers who got me rolling again
     
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Posted by karleebarlee on 2011-01-12:
Did you read exactly what the roadside assistance included? It might include assistance if you have a flat tire or your car breaks down which I think would still make it a pretty good service.
Posted by dan gordon on 2011-01-12:
you most likely could add towing onto you car insurance for a few dollars per month. I would thing that the 'roadside assistance' from Kia would cover more like a mechanical breakdown.
Posted by unhappy999 on 2011-01-12:
The roadside assistance covers "To give you an overview of the Kia Roadside Assistance Program, it generally includes the following scenarios: out of gas assistance, flat tire assistance, lockout assistance, jump start assistance, and trip interruption expense benefits. In addition to these services, the Kia Roadside Assistance Program includes towing to the nearest authorized Kia dealer or an alternative service location in the event of a warranty-related problem."

It does not cover accident related towing or towing stuck vehicles out of the snow. I really doubt any new car roadside assistance would cover this. I am glad that someone was able to help you.
Posted by Sandy on 2014-02-06:
Kia roadside assistance is a farce!! They will tow you but not winch you out. Ridiculousness! They will send a tow truck to bring you gas (which is your fault that you ran out) or to unlock your car that you locked your keys in but won't send the same tow truck to pull you out of the ditch. So ridiculous!! Have owned 3 kias and will not buy another!!
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Passenger Air Bag - Faulty Sensor
Posted by MikeD1 on 04/15/2010
The passenger seat air bag sensor for my 2009 Kia does not always work properly when there is someone in the passenger seat. I would say it does not work about a third of the time. The dealer's service people say that there is nothing that can be done about it except to try to sit to make it come on. I can't believe that Kia does not fix this since I have seen many complaints. I guess there will have to be a certain number of people die before it becomes a concern to them.
     
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Restitution For A Dangerous Gas Leak Refused
Posted by Jim247 on 03/10/2010
EAST BRUNSWICK, NEW JERSEY -- On October.12,09 I had my 2002 Kia Sportage towed to a local
KIA Dealer, because I had a dangerous leak coming from a
fuel line.

The diagnosis from the KIA Mechanic, the PCV Hose was leaking
and should be replaced with the valve. I was informed that
everything was okay after I picked up my vehicle and this was
also noted on the invoice. Notation on the invoice states that
I may need a fuel injector rail in the future. (keyword: future)

Four days later on October.16,09 I'm still smelling gas fumes
inside the car. I open the hood while the engine is still running
and my car is still leaking gas from the same PCV Hose. I'm 50
miles away from the KIA Dealer that did the work, so I had no
choice but to have the car towed to another local KIA Dealer which
cost me $175.00 for towing. Now this dealer informs me that the
return fuel line is leaking at the clamps plus additional components
that the first dealer did not inform me about which included the
following: Failure With Fuel Regulator, Leak At Valve Cover, Emission
3 Stage Cleaning System. (this was extra work to inflate the invoice,
work that wasn't needed). First dealer never mentioned this extra
work.

I was seeking a Realistic Restitution for $199.00 extra labor from
the first dealer. This is all extra labor that the second dealer
had to dismantle the components to make the repair that the first
dealer didn't do right the first time.

This first negligent dealer has the nerve to say that I refused
service for the repair. Let me repeat myself and maybe the ass
warmers in KIA will hear me.

Notations on invoice from first DEALER:

Customer states fuel line hose is leaking and advise. Dealer
called to inform me what the problem was and how much it would
cost to repair. Gave the okay to forward with replacing the
hose and valve. There was no other communication about any other
problems. I couldn't deny any other additional work, because no
additional work was discussed with me. There was a notation on
the invoice when I picked up the car that the fuel injector rail
may need to be replaced in the future. AGAIN, NO WORK WAS EVER
DENIED.

As a loyal consumer, I put my trust in the KIA Dealers to be honest
and correct vehicle maintenance problems to my satisfaction which
they didn't do in this case.

Have communicated with KIA Corp to resolve this for a fair realistic
restitution of $199.00 which they have denied

These KIA Vehicles are cheaply built and have many problems that
require expensive repairs. These dealers will go out of their way
to refuse warranty service on your car. The dealer will blame you
the owner for the problem and will not do the warranty service.

A simple repair to replace a leaking fuel line hose turned into a
nightmare for me and will never buy another KIA.

All you asswarmers at KIA Corp, Wakeup. I AM A VERY UNHAPPY KIA
SPORTAGE OWNER and will not buy your brand again.
     
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Posted by jim247 on 2010-03-10:
Update:

Would like to clarify why there was a gap of 5 months before
posting a complaint review about the KIA DEALERS AND KIA
CORPORATE. Have been very patiently in communication directly
with the KIA Consumers Affairs Analyst Eastern Region since
November.10, 09 before posting my review here. Have attempted
to resolve this issue in a very professional friendly and
civil way before exposing KIA to the public with this forum.
There have been false allegations that I denied repairs of
other parts of the fuel system that were at risk of failure.
ABSOLUTELY UNTRUE. Show me the proof on the invoice where
a notation should have been made. The only notation on the
invoice was in regards to needing a Fuel Injector Rail in the
FUTURE, NOT RIGHT NOW.

In addition to the $199.00 for extra labor to dismantle what
the first dealer did, I am now claiming the $175.00 towing charge.
All these extra charges would have been eliminated if this dealer
did the repair correctly the first time. KIA is getting off
lightly with this restitution that I'm claiming. Had the vehicle
exploded or burst into flames while I was driving after leaving
this KIA Facility, there would have been a long expensive negligent
suit against this negligent dealer.

Will be sending a copy of this review to KIA Eastern Region to
reply to my documented valid allegations to resolve this in a
friendly, civil amicable matter.
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Very Bad Service, Bad Business Practices
Posted by Cshbartlett on 05/25/2011
GREENSBORO, BATTLEGROUND AVENUE, NORTH CAROLINA -- Yes, My credit is less than perfect, but the Kia dealership in Greensboro, NC on Battleground Ave, put me in the car I wanted and let me drive off the lot with finance papers in hand. I was called back to the dealership less than a week later stating I had additional paperwork to fill out, but once I got there, I was informed they could not get me financed. I then decided that I would cut my losses, take back my trade in and call it even. I was informed that my trade in had been sold and I had no choice but to take a lesser value car... ok... I'm not a pro at this business so I took them at their word, I took a lesser value car but at the same payment amount and what do you know the same exact finance company.

Two days later I lost my job and this past Monday 5/23/2011 I spoke with a representative at that finance company who informed me that they would not be able to finance me due to the jobless issue.

I then contact the general sales mgr and he advised me to come into the dealership to talk. Once I got there his attitude changed for the worse. He paraded up and down the showroom letting customers and agents alike know that he wasn't happy with me.

Now he is mad at me because he could not get me financed not once but twice. I explained to him that since my 2nd visit, I had lost my job and the best thing for us both is to call off the deal, after all, I had already been told by that same finance company that they are unable to buy the loan....so give me back my trade in and call it a day. He then told me that my trade in was gone and he had indeed gotten me financed but would not tell me who that finance company is, he then informed me that he would no longer deal with me, walked away and left me standing in the dealership, no resolution what so ever. He would not speak with me after that but did manage to yell across the entire dealership that he would not be intimidated by any one.... How can you intimidate if you are asking fair & honest questions regarding the deal or the company in which you are supposed to have financing with? Why won't he speak to me? What is he hiding?
I have filed a complaint with the NC Attorney General's Office and have already spoken to one of their representative's who has confirmed that at best, there is something wrong here!!!!

STAY AWAY FROM THE KIA DEALERSHIP in Greensboro, N. C. Battleground Avenue
     
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Posted by leet60 on 2011-05-25:
You were a victim of spot delivery. In most states it is illegal, but is a very, very common scam used by car dealers. You can find more information here:
http://www.lemonlaw.com/spotdelivery.html

You might want to check the local laws for your state. In many, this car is yours once delivered, the financing is the dealer's issue.
Posted by Prince-caesar on 2011-05-26:
Sounds to me like you should get a lawyer and make these jerks make a few payments, on your crappy car, or GIVE it to you.
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Kia has dropped the ball
Posted by Rippedoff51 on 05/21/2011
FT. PIERCE, FLORIDA -- Just wanted to let the world know what a ripoff Kia's powertrain 100,000 mile warranty is. They make that promise but then they find any technicality to be sure they don't have to honor it. Just a warning if you buy one...You better read the warranty cover to cover with a magnifying glass, tie your salesman to a chair and torture the info out of him becasue Kia will NEVER tell you what you have to do to avoid voiding your warranty. They were such a good company when I bought my Sephia and then my Spectra but after what they did with the Rio,...NEVER again.
     
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Posted by saj80 on 2011-05-21:
What technicality is Kia claiming to avoid warranty coverage?
Posted by momsey on 2011-05-21:
What happened that voided your warranty?
Posted by trmn8r on 2011-05-21:
This complaint isn't really effective without details. There are numerous reasons they may have declined the coverage - it is impossible to evaluate if it was legitimate or not.
Posted by redmx3racer on 2011-05-21:
Yes-more details please. If, for example, you did not change your timing belt at 60K (I think that is the recommendation), and it broke and ruined your engine, then yes, your powertrain would be (and should be) voided.

But it's hard to say not knowing.
Posted by Anonymous on 2011-05-21:
I didn't know Kia had a ball to drop. I've always thought of them as cheap piles of plastic on wheels.
Posted by redmx3racer on 2011-05-21:
throwback-while I am not a Kia fan, they have come a long way in the last few years. The new Sorrento and Sportage SUV's are sharp looking and winning praise from all the car mags. And I just read an article on yahoo a few days ago-the new Kia Optima rated higher than the Honda Accord in Consumer Reports testing. Would I buy one? Probably not yet, if ever, but you have to admire their efforts.
Posted by Skye on 2011-05-22:
What's the issue, that Kia will not cover?

Yes, you must ALWAYS read eveything, and not hope for the best if something happens, and it's not covered. Just about every warranty for anything does have it's limitations as to what it will and will not cover.
Posted by SEAN on 2011-06-22:
Actually...I have been a Kia service advisor for 6 years. You dont have to read anything. Just need common sense, and crack open an owners manual to see when certain fluids need to be changed. Its commical how many people abuse their vehicle and expect things to be covered.
Posted by Lamc on 2011-11-15:
It not commical. The warranty is useless as they do find something to void the warranty. I'm going head to head with them now regarding my engine to which I supplied all the service and oil change records. This is going to be interesting and I'm not going away.
Posted by garykelemen on 2012-04-04:
My wife's 2004 Sorento, with only 34000 miles, needs an engine overhaul because the "intake butterfly runner fell into the engine" and of course that isn't covered by the warranty.
Posted by trmn8r on 2012-04-04:
Wow, that's a sad story Gary, and not a cheap repair. Good luck.
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Bait and Switch Operation - Update!
Posted by Padmill0906 on 08/24/2010
UPDATE: After sending my e-mail below to the sales person and his manager, the manager actually contacted me to say that he could make the deal work with a 2010 model car. When I told him I wasn't interested because it wasn't the vehicle I was shown and quoted, he actually had the gall to ask me if I had considered a KIA Soul. Unbelievable! What deceptive and slimey sales practices!

HERE IS A COPY OF THE E-MAIL I SENT TO A SALESMAN AT THE WATERFORD, MI KIA DEALERSHIP. I THINK IT PRETTY MUCH SUMS IT UP.

Jim

I just want to thank you for wasting my and my husband's time this last week with your bait and switch tactics.

Just to refresh your memory, I stopped in on Friday afternoon around 2:00 pm to look at a Sportage. You showed me the burnt orange colored vehicle you had on the lot to give me an idea of what the interior would look like. I CLEARLY told you that I had two requirements in a car - AWD, heated seats were a must and I would like a satellite equipped radio.

After we looked at the car we returned to the showroom and discussed pricing options. You disappeared for a while and came back and told me that for the same equipped car that you showed me, plus heated seats (you pointed out that they would not be leather) and AWD, the lease would be $260 per month with $2,200 down. I asked about a sun roof and you indicated that it would not be a factory install, but would add approximately another $10 to the lease payment. I even asked about the big sun roof they show on the TV commercials for the Sportage and you laughed and explained that it was a panoramic roof and that those only come in the deluxe model which would put us up in the $360 - $380 a month payment range. You said the "boss" drives a Murano similarly equipped.

I explained to you that our Jeep lease wouldn't expire till December and you indicated that it would be no problem and magnanimously offered to go to the Jeep dealer when we turned it in early and argue with the dealer about termination fees - you said you do that "all the time" for customers. You even went as far as to say that you would take the three final months lease payments we had to make and either give us a "dealer check" or a dealer discount to offset the cost to us.

I wrote all the information down on the back of your business card (a pdf copy is attached for you) - you sat there and watched me write everything down. I said my husband would probably come on Monday to look at the car. You said you only work by appointment, so I said we would call to set one up.

I called you Saturday morning to confirm all the pricing information you gave me - $260/month, $2,200 down, AWD and heated seats. I told you I didn't want to waste anyone's time if that information was not correct. You confirmed that was correct.

I couldn't believe my ears when my husband came back and said that the price had mysteriously gone up from to $260 a month to $360 or $380 a month for the same vehicle and that you looked at him like he had six heads when he mentioned what you said about the dealer discount for the remaining Jeep payments.

At the time I was at the dealership you said that your customers "are your best salespeople" and that "it's not about the price, but about selling cars and building relationships."

What a farce. But you are right - I will be a spokesperson not only for you, but also for your dealership. However, I don't think what I will be telling everyone is exactly what you might have had in mind. You are clearly a bait and switch operation unfortunately promotes the image that car salespeople are unscrupulous.
     
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Posted by azspots on 2010-08-24:
Great letter. Doubt you got a response....shame dealerships/sales people resort to horse poop tactics like this.
Posted by saj80 on 2010-08-24:
Makes me very happy about the small dealership I work with, who actually does care about their customers, as the majority of their business is repeat and word-of-mouth referrals.
Posted by Anonymous on 2010-08-24:
Not really a bait and switch, but I'm glad you took the time to let him know how you feel. Words to the wise...if it's not written in the official contract you sign, it does not exist.
Posted by CaptainSpaulding on 2010-08-24:
Kias are junk. Save yourself some future aggravation from a cheaply made, unreliable car. If you want to buy a South Korean car, buy a Hyundai instead!
Posted by Augustus2099 on 2010-12-22:
For your information who do you think owns Kia Hyundai. I learned from the past don't ever lease a car.
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Warranty loop hole - read your warranty before buying the car!
Posted by Pumpkin Pie on 03/31/2010
My family owns plenty of Kia vehicles. I have 5 family members who all own Kia, so when I went to buy a car... I chose Kia. I love my car, its nice, but the warranty is horrible! My car is broken (under warranty) it broke a few months earlier, and a Kia dealer in Indiana "fixed" my car. Well yesterday the piece they "fixed" fell off of my car while I was driving. And I have to say their road side assistance is pretty good. But now I am car-less for a week, until they get the replacement part in. Because their warranty does not cover car rental... even if it is a part that is covered under warranty. So read your warranty carefully. Because their are better deals out there.
     
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2004 Kia Amanti - Defective Armrest
Posted by Blondeeee on 05/09/2009
WINTER HAVEN, FLORIDA -- My complaint is the defective armrests. The dye wears off and becomes an eye sore. I have written to Kia several times, their offer, they will pay for half. I have done my own online research, spoken to other owners, have gone to dealership where they sell this year and have plenty of documentation to prove this defect yet Kia per Danielle in Customer Relations will only offer half of the $3,400 estimate! I am looking for others online who have this defect on their armrests.

Please help join me to present more documentation to Kia to prove this defect.
     
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Posted by Paks on 2009-05-09:
$3400 to replace armrests? I smell Shenanigans.
Posted by DigitalCommando on 2009-05-09:
I have never heard of this before. Seems like they could just re-dye them in place or something. Since this issue does not effect vehicle operation and is not an externally visible defect, I can kinda see why this would be a back burner issue for them. The 3,400 dollar figure is probably more of an effort to get you to move on than an amount based in reality. I would get some estimates at an upholstery shop (which would be much lower) and see if they'll pay for that.
Posted by Sue on 2011-07-31:
Whether this is interior, or exterior, affects the performance of the car or not....it is still a defect in the workmanship of Kia and they should honor it. Mine are horrendous. I'm sure the dealer I bought it used from just painted it...but I've never seen anything like it in any other car I have owned, and I should not have to 'PAINT' it. $3400 to replace is rediculous!!!!
Posted by Sheryl on 2013-03-24:
I have a 2004 and the coating also wore off my armrests. I have light grey interior with nasty dark grey splotches were the coating peeled. Poor workmanship for a so called luxury car. Also have rust on rear right fender.
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