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73 Reviews & Complaints

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Kia is a great car!
Posted by Harbisonrobert on 02/12/2012
ATLANTA, GEORGIA -- Well owning 2 Kia's now and never having a problem with either one I can honestly say that they're a great car. We have to remember anything made by man will fail at some point. Kia's are like any other car you must follow the service schedule. If Kia's were a piece of junk why are they up double digits and the American cars are down. OH! let's not forget the bail out and that is why some of the American cars dealers are up because they can afford to cut the price of their cars. KIa didn't take a bail! So all you out there that haven't seen or looked at the Kia product in the last 5 years wake up and take a look..

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Posted by Alain on 2012-02-14:
Overall, Kia looks fairly good in the ratings I've seen. Your point about following the maintenance schedule is a good one. Any vehicle will last longer and perform better if you take the time to care for it.
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Comment On Their Current Kia Commercial
Posted by Philandpatti on 01/16/2012
SEATTLE, WASHINGTON -- I am just writing in on the companies currant Kia commercial. I believe their currant advertising tactics are not very profesional. The currant commercial on Kia Optimas, has the narrator referring to the car as, quote,"bad ass",unquote. Wow, how umprofessional that such a huge, I am sure, multi-million dollar company, has surcomed to our currant society. Getting back to basics is key for success. Not thinking it is even close to acceptable to use bad language as part of advertising slogens. It wouldn't make me go out and buy one, knowing that a company has given me their first impression as with no integrity. I think it is terrible, think even for the fact that commericail gets erred anytime for our young people to go on thinking that even businesses use bad words, so ok for them to use it in their own everyday converstions, or that it is ok to have it as part of our English language, which it is not. You should take this comment into consideration and perhaps rethink your advertising tactics, or perhaps retrain the person you allowed to make this add for the company, and retrain the person who approved it!

Food for thought. Back to basics is key for success people!
Thank you for allowing me to comment on this subject. Hope this gets to the correct person for redirection.

Thanks again.
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Posted by DebtorBasher on 2012-01-16:
I have not seen that commerical, but I agree with you and feel the same way. I also have issues with TV shows that is all about disrespting parents or thier kids...I can tell you, I would never support shows with titles like, 'I Hate My Teenage Daughter' or 'Ugly Betty' or 'Everyone Hates Chris'...just to name a few.
Posted by GenuineNerd on 2012-01-16:
Anymore, the "bad" taboo has worn off on words like "ass"...the action movie "Kick-Ass" comes to mind. Words that were considered "bad" 20 years or so ago no longer have that taboo...even the "s" word seems to be used freely a lot without any objections.
Posted by MRM on 2012-01-16:
I loved that movie, Kick Ass!
Posted by FoDaddy19 on 2012-01-17:
The ad certainly worked. As you seem to vividly recall it. As for the content of the ad, I don't have a problem with it. Whenever I come across something on TV that I find offensive (which isn't much), I just simply change the channel. I do find the idea of a Kia Optima being referred to as "badass" to be pretty comical though.
Posted by Mama of 3 on 2012-01-28:
I found this when I was looking where to write to Kia about this. It would be one thing to air the commercial during prime time, but it's on all day. I heard it this morning while watching the Today show while my 3 year old and 1 year old were nearby eating breakfast at 7 am. Really?! Not a fan of Kia now.
Posted by Benjamin on 2012-01-28:
I agree with the other commenters, using that language in a commercial is terrible. this is coming from a 21 year old guy
Posted by DebtorBasher on 2012-01-28:
FoDaddy, 'vividly recalling' a commercial doesn't automatically result in a sale of the product. The ad only works if someone goes out and buys a care from them. A commerical that doesn't result in a sale is wasted money.
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Owners Card
Posted by on 09/29/2011
I bought a Soul Kia at Gateway, Quakertown, in June of 2011- I am still waiting for my owner card. it is over 120 day. I never heard of this taking so long. Are they using snails mail. Liked the looks of Soul so I went for it, sorry I did, going back to being a Ford Motors person. I am getting tried of being pulled over by State Police.
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Posted by trmn8r on 2011-09-29:
I assume by "owner's card" you mean "Title"?
Is this a new or used car?

What conversations have you had with the dealership, and what explanation did they give you?
Posted by PepperElf on 2011-09-29:
Why are the police pulling you over?
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Beautiful Rotten Lemon
Posted by Subwaybuff on 09/28/2011
This is a beautiful car however beauty is only skin deep. I bought this car with 66870 miles already on the car on 5/31/11.

3 miles later the check engine light came on and I took it back t6o the local car lot who cleared the code saying it is a faulty code. Four times since then including twice in 9/23/11 within 4 miles, the car accelerated out of control unresponsive to the brakes. I avoided accidents by shifting into neutral and flooring the brakes with both feet. I have contacted Kia who is playing phone tag. I plan on filing a lawsuit against Kia. I have also filed NHTSA and Center for Auto Safety Complaints.

I am stuck paying for a lemon for 4 1/2 more years. An expensive lawn ornament! Please do yourself a favor- N E V E R buy a Kia.

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Posted by trmn8r on 2011-09-28:
What was the "faulty code" that the dealer cleared?

I tried searching for unintended acceleration in the 2005 Kia Amanti, and didn't find specific complaints.

You say that you have a "lemon", but have you taken the car to a Kia dealer to have it examined?
Posted by macdave on 2011-09-28:
I would blame the dealer who sold the car more that KIA. After almost 67,000 miles and 6 years, who knows what happened to the car. If the check engine light keeps coming on, that's a sign of problems, not just a faulty code. I would press the dealer to fix the issues that you are having, although if you bought as is it will probably be a tough fight.
Posted by Debbie on 2012-04-12:
I have owned 2005 amanti for 5 years, it has scared me many times "surging" forward, now it has developed the problem above, Kia says "can't find nothing" AFTER replacing several sensors, don't blame the dealer, blame KIA! We are over $1000. trying to fix it, last mechanic called said fixed, we got there to pick up, he was back under hood, replaced fuel pump, husband is now picking up still broke car after another $400.00
Posted by Jack on 2012-08-06:
My wife's 04 amanti with 120K on has had multiple cases of unintended ecceleration. Luckily no one was hurt. YET! our local dealers tells her they've never heard of the problem. Based on sites like this one, either they live under a rock or are flat out lying! Where's Ralph Nader when we need him?
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Acceleration problem with the van
Posted by Jdpbegan82 on 09/25/2011
I have had the same problem now with my van. I originally had a 2002 Kia Van and then one day making a slow right turn and stoping in to the parking spot my van accelerated and hit a pole. My car got totaled. Everyone thought that since I was pregnant I hit the accelerator instead of the break. I really didn't believe them but no one could prove otherwise so we looked for a new car. I did love that van. So a year later I bought a used 2004 same color and all Kia Sedona Van. Today, I took a slow turn and tried to stop, it accelerated and I hit the cement in the parking lot so I was safe this time. Now I know, there is an acceleration problem! I will take this to the dealer immediately and I will not accept that its my problem. I will keep you posted on what they find. There is a serious issue with this in the van!
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Posted by trmn8r on 2011-09-25:
It is quite possible that your body movements during the identical maneuvor are such that your foot is unintentionally pressing the accelerator.

I have had unintentional acceleration in two completely different cars in my life, and both times it was my foot causing the problem.
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Posted by Glo3565 on 07/22/2011
My Kia Armati door arm rests are a mess. I am ashamed to open my doors and let
people see them. The rest of the interior is nice but the arm rest cover has come off.
Help. Anyone having this problem should write this review.
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Posted by Alain on 2011-07-23:
Have you taken it to KIA for repairs and what caused the arm rest to come off (just fell off, bumped, etc.)?
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Very Bad Service, Bad Business Practices
Posted by Cshbartlett on 05/25/2011
GREENSBORO, BATTLEGROUND AVENUE, NORTH CAROLINA -- Yes, My credit is less than perfect, but the Kia dealership in Greensboro, NC on Battleground Ave, put me in the car I wanted and let me drive off the lot with finance papers in hand. I was called back to the dealership less than a week later stating I had additional paperwork to fill out, but once I got there, I was informed they could not get me financed. I then decided that I would cut my losses, take back my trade in and call it even. I was informed that my trade in had been sold and I had no choice but to take a lesser value car... ok... I'm not a pro at this business so I took them at their word, I took a lesser value car but at the same payment amount and what do you know the same exact finance company.

Two days later I lost my job and this past Monday 5/23/2011 I spoke with a representative at that finance company who informed me that they would not be able to finance me due to the jobless issue.

I then contact the general sales mgr and he advised me to come into the dealership to talk. Once I got there his attitude changed for the worse. He paraded up and down the showroom letting customers and agents alike know that he wasn't happy with me.

Now he is mad at me because he could not get me financed not once but twice. I explained to him that since my 2nd visit, I had lost my job and the best thing for us both is to call off the deal, after all, I had already been told by that same finance company that they are unable to buy the loan....so give me back my trade in and call it a day. He then told me that my trade in was gone and he had indeed gotten me financed but would not tell me who that finance company is, he then informed me that he would no longer deal with me, walked away and left me standing in the dealership, no resolution what so ever. He would not speak with me after that but did manage to yell across the entire dealership that he would not be intimidated by any one.... How can you intimidate if you are asking fair & honest questions regarding the deal or the company in which you are supposed to have financing with? Why won't he speak to me? What is he hiding?
I have filed a complaint with the NC Attorney General's Office and have already spoken to one of their representative's who has confirmed that at best, there is something wrong here!!!!

STAY AWAY FROM THE KIA DEALERSHIP in Greensboro, N. C. Battleground Avenue
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Posted by leet60 on 2011-05-25:
You were a victim of spot delivery. In most states it is illegal, but is a very, very common scam used by car dealers. You can find more information here:

You might want to check the local laws for your state. In many, this car is yours once delivered, the financing is the dealer's issue.
Posted by Prince-caesar on 2011-05-26:
Sounds to me like you should get a lawyer and make these jerks make a few payments, on your crappy car, or GIVE it to you.
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Kia has dropped the ball
Posted by Rippedoff51 on 05/21/2011
FT. PIERCE, FLORIDA -- Just wanted to let the world know what a ripoff Kia's powertrain 100,000 mile warranty is. They make that promise but then they find any technicality to be sure they don't have to honor it. Just a warning if you buy one...You better read the warranty cover to cover with a magnifying glass, tie your salesman to a chair and torture the info out of him becasue Kia will NEVER tell you what you have to do to avoid voiding your warranty. They were such a good company when I bought my Sephia and then my Spectra but after what they did with the Rio,...NEVER again.

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Posted by saj80 on 2011-05-21:
What technicality is Kia claiming to avoid warranty coverage?
Posted by momsey on 2011-05-21:
What happened that voided your warranty?
Posted by trmn8r on 2011-05-21:
This complaint isn't really effective without details. There are numerous reasons they may have declined the coverage - it is impossible to evaluate if it was legitimate or not.
Posted by redmx3racer on 2011-05-21:
Yes-more details please. If, for example, you did not change your timing belt at 60K (I think that is the recommendation), and it broke and ruined your engine, then yes, your powertrain would be (and should be) voided.

But it's hard to say not knowing.
Posted by Anonymous on 2011-05-21:
I didn't know Kia had a ball to drop. I've always thought of them as cheap piles of plastic on wheels.
Posted by redmx3racer on 2011-05-21:
throwback-while I am not a Kia fan, they have come a long way in the last few years. The new Sorrento and Sportage SUV's are sharp looking and winning praise from all the car mags. And I just read an article on yahoo a few days ago-the new Kia Optima rated higher than the Honda Accord in Consumer Reports testing. Would I buy one? Probably not yet, if ever, but you have to admire their efforts.
Posted by Skye on 2011-05-22:
What's the issue, that Kia will not cover?

Yes, you must ALWAYS read eveything, and not hope for the best if something happens, and it's not covered. Just about every warranty for anything does have it's limitations as to what it will and will not cover.
Posted by SEAN on 2011-06-22:
Actually...I have been a Kia service advisor for 6 years. You dont have to read anything. Just need common sense, and crack open an owners manual to see when certain fluids need to be changed. Its commical how many people abuse their vehicle and expect things to be covered.
Posted by Lamc on 2011-11-15:
It not commical. The warranty is useless as they do find something to void the warranty. I'm going head to head with them now regarding my engine to which I supplied all the service and oil change records. This is going to be interesting and I'm not going away.
Posted by garykelemen on 2012-04-04:
My wife's 2004 Sorento, with only 34000 miles, needs an engine overhaul because the "intake butterfly runner fell into the engine" and of course that isn't covered by the warranty.
Posted by trmn8r on 2012-04-04:
Wow, that's a sad story Gary, and not a cheap repair. Good luck.
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Seat Belt Malfunction
Posted by ShelldTN on 04/07/2011
In a wreck recently and my air bag did deploy. However, my seat belt unfastened upon impact! Anyone else with this issue???
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Posted by Anonymous on 2011-04-07:
woah! Thats not good!
Posted by momsey on 2011-04-07:
Yikes, that is very scary!
Posted by Skye on 2011-04-07:
That is very scary.

Have you Binged your question. to see if others had the same problem?

Hope you are doing ok!
Posted by dan gordon on 2011-04-07:
talk to the NTSTB
Posted by csmom43311 on 2011-05-12:
Yes, I have...it happended to my daughter's friend during a recent crash..this month (May 2011). I called kia to let them know and they said it was impossible... Thank god no one ended up being seriously injured..When looking this up. I found recalls on kias just because of seat belts..just keep researching. Cause Kia doesn't care anyway..
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Customer No Service
Posted by Granmajes on 03/23/2011
8560 OLD TROY PIKE HUBER HEIGHTS, OHIO -- Had my 2005 Kia Optima in for service at the dealership Kia in Huber Heights Ohio. The problem was that it would just die out going down the road. They said it was the tact sensor and it was fixed. A few days down the road it did it again, I called them right away took it in. They couldn't find anything but the coils were bad. Once again it's fixed. After a few more days it happens again. I called them again they test it saying it's a crank shaft censor. So after already spending over $1000.oo on repairs that they haven't yet fixed he informs me he would take $75 off the almost $600 that he wants now to fix it. After taking some time to think about it I call him back to again let him know how it has been handled asking if he can after all the labor I have paid and still not fixed if he would cover the labor. Its not like I am at some shoty mechanic shop, this is their vehicle for heaven sake. He then said "the offer is on the table and if I don't like it take it somewhere else." Which is exactly what I am doing. I believe this is the worst customer service reprsentation of a company I have ever dealt with. Maybe I should have taken it to my neighborhood mechanic I would have had better service.
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Posted by trmn8r on 2011-03-23:
Dealers usually don't do work for free. That said, they can't find the cause of your intermittent problem. This kind of gremlin is probably best (most cheaply) addressed by an independent mechanic, though I can understand going to Kia thinking they are the experts. Good luck.
Posted by leet60 on 2011-03-23:
I empathize with the OP. I can clearly remember being able to take my car to the local MECHANIC (note this is not a "certified technician") and have him simply listen to the engine or drive the car a short distance and diagnose it.

Sadly, this is no longer the case. True, full-fledged mechanics are a rare breed. Now we must suffer with the "certified technician" who will simply check the computer codes and diagnose the problem as the first code that comes up. Thus, requiring additional visits, additional attempts at diagnosing the problem, often an exercise in futility.
Posted by trmn8r on 2011-03-23:
leet60 > right! I went in to a dealer, after having an inpendendent mechanic diagnose the problem (in 5 minutes), for repair under warranty. The guy agreed the diagnosis was probably correct, but said he had to go through three other debug steps first by manufacturer procedure. An hour later he determined it was what we thought in the first place.
Posted by azRider on 2011-03-23:
kia's suck, sell it. buy a better car. almost anyhing is better than a kia.
Posted by olie on 2011-03-23:
Think about it this way: They narrow down the problem to, say, 4 possibilities.

First, they try the cheapest fix. If that doesn't work, they try the next one. And then the next. And finally, they suggest you put a brick on the accelerator and let the thing drive over a cliff.

You'd be more upset if they'd tried Fix #3 first, and it didn't work, and it ended up being a $45 process( parts AND labor).

This is just what we do as parents. First, we throw Tylenol and cough medicine at the kid. Then we trudge in to the Urgent Care or Nurse Care. We don't just go straight to the ER. We try easier, cheaper options first.
Posted by Anonymous on 2011-03-24:
Your issue should be a complaint against the dealership, not Kia. The company who built your car is not responsible for the dealership not diagnosing the problem correctly.
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