STRATFORD, PEI -- Hi all. I want to tell you about my experience with King of Clubs Golf Shop. My wife dropped off my R7 quad driver and a new Epic shaft to the shop today. She delivered the club and written instructions I wrote for installer/owner (Brett **) and had marked the shaft with masking tape and marker. My wife returned to the shop picked up the club and paid for the service.
When she returned home and I looked at the club. The shaft was not orientated to the position I had marked on the tape. I immediately called the shop and was told "no problem bring it back" and they will fix the problem. I get in my car drive 30 km back to the shop. I gave them the club to correct their error (note they now couldn't locate the written instructions). As Brett ** was going to the repair his employee said to me "Sir, you can pay for that here." I told him "it was paid for an hour ago." Then Mr. ** comes out of the back to explain to me I will have to pay a second time for removing the head and aligning the shaft the way it should have been done the first time.
I stated I wasn't happy and all I wanted was for him to make it right, I gave written instructions on what to do and I paid for the service in good faith. It was their error and I was asking for them to fix it. Brett ** response was they don't guarantee their work on parts you don't buy from King of Clubs. Then proceeded to tell me if I had bought the shaft from the King of Clubs the mistake wouldn't have happened. At this point I knew this was going nowhere so I told him I would tell every golfer I meet about the customer service at King of Clubs and would never darken the door of his shop again.