King of Clubs Charlottetown PEI

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Poor customer service
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I want to tell you about my experience with King of Clubs golf shop. My wife dropped off my R7 quad driver and a new Epic shaft to the shop today. She delivered the club and written instructions I wrote for installer/owner (Brett Doyle) and had marked the shaft with masking tape and marker.

My wife returned to the shop picked up the club and paid for the service.

When she returned home and I looked at the club the shaft was not orientated to the position I had marked on the tape. I immediately called the shop and was told no problem bring it back and they will fix the problem. I get in my car drive 30 km back to the shop. I gave them the club to correct their error (note they now couldn't locate the written instructions ???). AS Brett Doyle was going to the repair his employee said to me "Sir, you can pay for that here" I told him it was paid for an hour ago. Then Mr Doyle comes out of the back to explain to me I will have to pay a second time for removing the head and aligning the shaft the way it should have been done the first time.

I stated I wasn't happy and all I wanted was for him to make it right, I gave written instructions on what to do and I paid for the service in good faith. It was their error and I was asking for them to fix it.

Brett Doyles response was they don't guarantee their work on parts you don't buy from King of Clubs? Then proceeded to tell me if I had bought the shaft from the King of Clubs the mistake wouldn't have happened???

At this point I new this was going no where so I told him I would tell every golfer I meet about the customer service at King of Clubs and would never darken the door of his shop again.
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Helpful on 06/19/2010:
While reading your post, I found myself wondering if there was something communicated differently when your wife got involved. I know I've sent my spouse on an errand with clearly written instructions as to what was needed, only to have her return with something incorrect. Any questions about head orientation or placement on the shaft would have been left up to your wife to answer, possibly incorrect.

Hopefully you got the club finally set the way you wanted. Best of luck on the links.
Rick M. on 06/10/2011:
my two cents.
I have been dealing with King of Clubs for 15 years and have had excellent service. I have purchased four sets of golf clubs from them and get regular repairs from them. I have never had a problem and in fact have been very happy with their products, prices and knowledge.
Emmett MacDonald on 06/18/2013:
It is too bad your experience is not what you had hoped for. Personally I have nothing but the best service from Brett and the rest of the crew when I have had need to either buy clubs or get some repairs. Their customer service is impeccable.
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