King Soopers

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King Soopers new customer policy is to arrest their customers
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LAKEWOOD, COLORADO -- Bought a blank $50 Master Card from King Soopers at self check out. Because it was self checkout I asked the clerk how to activate it. He scanned it for me and said it was now activated. I didn't need to do anything else? He said no. I left. Next day I tried to register card and web site claimed they had no record of it. I called help line. They would not help claiming no record of card. I returned to King Soopers. I was referred to female manager who was nice and tried to help. She stated there had been a lot of problems with these cards recently. She wanted to simply trade my card out buit was told she could not. The main manager was called. Nick Arceo. He stated there was no returns and they could do nothing. I had the receipt and the card and told him he needed to do something. I explained that his store apparently had a contract with a credit card company that when a customer bought their card, King Soopers agreed to activate it. I told him my card had not been activated and that he either needed to help get it activated or contact the company for me. He asked for an Activation Receipt. This was the first I ever heard of an activation receipt. The clerk at Self Serv never mentioned it nor gave me one. I told this to Nick Arceo. Mr. Arceo stated that I was given one. I told him I did not receive one. By his words, He inferred, in front of his staff that I was lying. He didn't bother to check out anything. Just came to the conclusion that I was lireing. I was not. I raised my voice explaining that I had bought this card at his store, had my receipt and needed it activated. He told me to be quiet or leave. I told him I would not. He said to leave or he would call the police. He then refused to talk anymore and summoned security. So this must be King Soopers new customer policy. Don'y help the customers, be too lazy to check out what they are saying and tell them to leave or have them arrested. Was Arceo surprised someone would raise their voice after he infers, in front of his staff, that the customer is a liar without checking any of the facts out? Just because he's too lazy to find or check out the truth, another should not be upset? At no time did I cuss or use any foul language. The harshest thing I said was that he was a thief and cheating me out of $50.00. King Soopers does not operate in a vacum. They do not sell anything without elaborate computers documenting and registering each and every purchase. Since I had the receipt, if they wanted, they could have checked time and date of transaction to verify purchase. They would have then known what clerk was working and could have talked to them. They could have looked up the purchase in their records. Since it was a Master Card and they claim a separate activation receipt is needed, then there should be a computer record of the sale ( I had the original receipt) along with a corosponding activation code receipt or lack of one. Regardless, they could have looked into it. But instead of using common sense or spending any effort to help a customer, their new policy, enforced by Nick Arceo was simply to discount the customer, infer they are a liar, then when the customer becomes upset, tell them to leave or be arrested. The manager's action resembled more of a screw you, beat it, policy. I'm out $50.00 because Arceo is too lazy to check the records or ask someone else to. This is no more than corporate theft. An 'I couldn't care less' attitude by a lazy rude manager.
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User Replies:
goduke on 07/21/2010:
Raising your voice in a retail environment in order to make your point rarely works. Here's the corporate info for King Soopers. Call them:

To contact King Soopers with your comments or questions:

Call us at: (877) 415-4647
Anonymous on 07/21/2010:
I have had those cards supposedly scanned in by the cashier to no avail but they did let me exchange it for another one when I returned.
I wouldn't dream of doing one myself.
I am surprised that Kings wouldn't work with you BUT I wasn't there either.
Lesson learned to be learned; Leave the scanning to the pros.
GenuineNerd on 07/21/2010:
Gift cards, phone cards, and prepaid credit cards should NEVER be purchased at self-checkouts. They should only be purchased at registers with a cashier present to activate the card. And many cards take 24 hours to activate before they can be registered or used, especially with prepaid credit cards. King Soopers (Kroger) may have activated the card at point of purchase, but it would require 24 hours at least for the transaction to appear on the records of the issuer of the prepaid card.
riser on 07/23/2010:
If King Soopers carries a product, Credit Cards, and has an agreement to activate said cards, it is their responsibility to have a procedure in place that is effective, and their staff should be properly trained. A clerk did scan the card. When I went to the check out I went up to the clerk and asked if I could buy the card there or would need to use a regular check out. The clerk took the card from me and scanned it himself and stated that it was activated. I specifically asked if I needed to do anything else and he said , No, I was good. And my voice raised after the manager inferred me to be a liar and had already stated he would not help me. I am not a liar and do not need to be treated like one by a nasty manager who wants to act tough in front of his employees. His asst manager did try to trade out the card for me and was told not to. This is not a simple 'Gee, can you help me?' 'Sorry, No.' This is a case of a new tactic whereby Store Managers can display rude arrogance toward customers, call those who complain, liars, and threaten them. This is not simply about a card. I was polite and respectful when I went to the store and had no problem with anyone (Even though each person who tried could not help me) It was only when the Store Manager appeared that a problem rose by his attitude, simply stating at the beginning that he would NOT help me. After I explained to him my problem again and insisted that his store had an obligation to activate their card, his next move was to infer I was a Liar and threaten to have me arrested. Please spare the, "Gee, you should have done this. " It is the Store Manager who should have acted with respect and decency. And I did wait 24 hours before attempting to register the card. Bought it one day, tried to rewgister it the next. Even then, when I went back to the store, I was not in a bad or vile mood. I simply went back to get the card activated. It amazes me people wonder what the consumer may have done wrong when it is clearly King Soopers obligation to resolve the mistakes of their own employees. It is their responsibility to properly train their employees, not mine. It is their responsibility to understand and make clear any product they sell that may need to be handled or processed in a particular way. Telling someone after the fact what they should or shouldn't have done is of little value. The assistant manager who did try to help me and trade the card, stated they had recently had many problems with these cards, so this is not me. And having had many problems before me, the manager should have had enough brains, and honesty to look into the matter. To check it out to see if what I was saying was true before his ignorance and arrogance ruled his determination and decision making.
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Poor customer service
Posted by on
LAKEWOOD, COLORADO -- I waited in a ridiculous line where the desk manager was beckoned on several occasions to help with overrides and did not offer any help to calm the line.
Once I reached the desk and began to have the desk person (Jeremy) fill out the paperwork needed to rent a carpet cleaner, he realized that the model I was after wasn't available. There were 3/4 other models sitting there BUT I could only receive one of those at the higher rate.

By this time another manager stepped behind the desk to calm the line of frustrated customer's and would not grant me the model available for the model that wasn't in store. She told me I could wait until one's from the weekend were returned.

Furious, I spoke with the mini desk manager who told me she wouldn't have a problem satisfying the issue BUT the woman that would not agree to my terms was her boss. SO I waited AGAIN for apparently another manager to no avail.
I WILL NOT STEP FOOT IN THAT STORE AGAIN! I waited over an hour experiencing the most abysmal CUSTOMER SERVICE!!!

Without your customer's you have no business....
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User Replies:
Skye on 07/30/2007:
OK, so you are complaining the model you needed wasn't there. They only had higher priced machines, that you were not interested in.

If the machine was not available, what did you expect them to do??
Anonymous on 07/30/2007:
Why didn't you go to another Kings? Safeway?
Skye, three Coloradoans, huh?
jktshff1 on 07/30/2007:
They probably don't want you back.
Skye on 07/30/2007:
Hey Z,

Imagine all the ones lurking that never post!!

I'm with you, why didn't they go to another Kings, Safeway, Albertsons?????
Skye on 07/30/2007:
I still would like to know what the op expected them to do for her??

Possibly rent her a higher priced machine, for the same price as the less expensive one??

Why should they, if that's the case??
Anonymous on 07/30/2007:
'Furious, I spoke with the mini desk manager who told me ..'

OK, so was the desk or the manager 'mini'?
Starlord on 07/30/2007:
frustrated customer's and would not grant me the model available for the model that wasn't in store. She told me I could wait until one's from the weekend were returned.

How does the op expect the place to grant her the model that wasn't there? She was told she could wait for one of the machines out on rental, or take one for the ghiher price. Very simple. Don't you wish sometimes that stupidity was painful?
Anonymous on 07/30/2007:
emt_c, I thought I told you to put the brakes on the attitude. Why are you always so defiant. Do you have authority issues?
Anonymous on 07/30/2007:
starlord, if stupidity can't be painful, then it should at least come with a forehead tattoo!

jktshff1 on 07/30/2007:
speaking of stupid...was just in a convenience store that also cashes checks...some girl was upset because the wouldn't cash her check without none at all...she left saying she was going to call the bb on them..actually sounded kind of like angela
Anonymous on 07/30/2007:
Stewart, please stay on the topic and stop trolling on here trying to pick fights!
Duckla on 07/30/2007:
I don't get it.Were you upset that they didn't have the model you wanted, or were you upset they didn't have the model you wanted, and wanted one of the other ones at the same price? It's been many a year since I've been to that King Soopers...but why didn't you go to another one?
Anonymous on 03/31/2010:
I don't understand why you don't understand that the Rug Doctor you wanted was RENTED OUT. Why didn't you just go to one of the MANY other grocery stores that rent them?
Anonymous on 03/31/2010:
I hope you people realize that under the new Health Care Plan, in order to rent the Rug Doctor, you must have a referral from your primary care physician.
PepperElf on 03/31/2010:
well it's been 3 years. I'm sure the OP's been able to clean the carpet by now...
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