King Soopers new customer policy is to arrest their customers
Posted by Jacob on 2010-07-21
LAKEWOOD, COLORADO -- Bought a blank $50 Master Card from King Soopers at self check out. Because it was self checkout I asked the clerk how to activate it. He scanned it for me and said it was now activated. I didn't need to do anything else? He said no. I left. Next day I tried to register card and web site claimed they had no record of it. I called help line. They would not help claiming no record of card. I returned to King Soopers. I was referred to female manager who was nice and tried to help. She stated there had been a lot of problems with these cards recently. She wanted to simply trade my card out buit was told she could not. The main manager was called. Nick Arceo. He stated there was no returns and they could do nothing. I had the receipt and the card and told him he needed to do something. I explained that his store apparently had a contract with a credit card company that when a customer bought their card, King Soopers agreed to activate it. I told him my card had not been activated and that he either needed to help get it activated or contact the company for me. He asked for an Activation Receipt. This was the first I ever heard of an activation receipt. The clerk at Self Serv never mentioned it nor gave me one. I told this to Nick Arceo. Mr. Arceo stated that I was given one. I told him I did not receive one. By his words, He inferred, in front of his staff that I was lying. He didn't bother to check out anything. Just came to the conclusion that I was lireing. I was not. I raised my voice explaining that I had bought this card at his store, had my receipt and needed it activated. He told me to be quiet or leave. I told him I would not. He said to leave or he would call the police. He then refused to talk anymore and summoned security. So this must be King Soopers new customer policy. Don'y help the customers, be too lazy to check out what they are saying and tell them to leave or have them arrested. Was Arceo surprised someone would raise their voice after he infers, in front of his staff, that the customer is a liar without checking any of the facts out? Just because he's too lazy to find or check out the truth, another should not be upset? At no time did I cuss or use any foul language. The harshest thing I said was that he was a thief and cheating me out of $50.00. King Soopers does not operate in a vacum. They do not sell anything without elaborate computers documenting and registering each and every purchase. Since I had the receipt, if they wanted, they could have checked time and date of transaction to verify purchase. They would have then known what clerk was working and could have talked to them. They could have looked up the purchase in their records. Since it was a Master Card and they claim a separate activation receipt is needed, then there should be a computer record of the sale ( I had the original receipt) along with a corosponding activation code receipt or lack of one. Regardless, they could have looked into it. But instead of using common sense or spending any effort to help a customer, their new policy, enforced by Nick Arceo was simply to discount the customer, infer they are a liar, then when the customer becomes upset, tell them to leave or be arrested. The manager's action resembled more of a screw you, beat it, policy. I'm out $50.00 because Arceo is too lazy to check the records or ask someone else to. This is no more than corporate theft. An 'I couldn't care less' attitude by a lazy rude manager.
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Poor customer service
Posted by Pam on 2007-07-30
LAKEWOOD, COLORADO -- I waited in a ridiculous line where the desk manager was beckoned on several occasions to help with overrides and did not offer any help to calm the line.
Once I reached the desk and began to have the desk person (Jeremy) fill out the paperwork needed to rent a carpet cleaner, he realized that the model I was after wasn't available. There were 3/4 other models sitting there BUT I could only receive one of those at the higher rate.
By this time another manager stepped behind the desk to calm the line of frustrated customer's and would not grant me the model available for the model that wasn't in store. She told me I could wait until one's from the weekend were returned.
Furious, I spoke with the mini desk manager who told me she wouldn't have a problem satisfying the issue BUT the woman that would not agree to my terms was her boss. SO I waited AGAIN for apparently another manager to no avail.
I WILL NOT STEP FOOT IN THAT STORE AGAIN! I waited over an hour experiencing the most abysmal CUSTOMER SERVICE!!!