Kirby Vacuums

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$2400 home slam scam
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CAMBRIDGE, MINNESOTA -- Don't learn the hard way like we did. My wife got baited with a "free" carpet cleaning reference from a friend. This turned into a High pressure sales pitch the second the person stepped in the door. They used every sleazy in-home sales pitch in the book, making my wife feel like scum for living in a filthy house. They played her for a fool, took our old Dyson (which we loved), our Bissel floor cleaner (which we loved) and another $1800. We decided to cancel per the 3 day buyers remorse clause in the contract. I called the number on the contract and confirmed the address, and mailed the cancellation back. After 5 days of not hearing anything I tried to call the office again and got a full voicemail error. I tried several times more, noting dates and times and actual people I talked to. They promised someone would call back, no one did. I finally contacted Kirby national customer service and finally got a call back from the sales person, owner of the company Brandt. Guess what... he claims he never got the cancellation and since it hinges on the "receipt date", I needed to provide a postmarked envelope to stake my claim. Now.. if I mailed it... how the #$%^ was I supposed to have that???? So, now we're screwed, unless I can get an angle in small claims court. Its a real shame that people still do business like this in America... Kirby national company endorses this type of sale, and supports the independent dealers, so you won't get any help from them either. Now we're stuck with the heaviest, most cumbersome, overpriced, upright vacuum on the market. Made my a company that has one of the worst customer service track records on the Internet. Seriously, there are complaints everywhere about these things. Slow service, expensive supplies, poor repair consistency... the list goes on and on. Also.. with box after box of twisty hoses and plastic accessories, I now have half a closet of this stuff the I'll likely never use due to the difficult attachments and awkward equipment. Now I'm stuck trying to get my money back via some sort of court settlement if I can, which I'm not confident of. These people will lie to you, and Kirby will support them. Don't learn the hard way
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Skye on 01/28/2011:
My parents have had their Kirby forever. I used to borrow it, because it was the best vacuum cleaner I ever used. I bought a Dyson, and still found the Kirby to work so much better. The best part are the attachments.

Since you are so unhappy with it, how about you try to sell it on Craigslist or barter it on Craigslist. It's worth a try.

Anonymous on 01/28/2011:
I hope you are able to get your money back. Thanks for letting people know about their sale tactics and customer service.

I did find the Kirby's very heavy too. My Dyson, which I bought on a pretty good sale, works great at a fraction of the cost. It seems to pick up everything.
Skye on 01/28/2011:
Kirby's are definitely heavy. I like my Dyson, but still like my parents Kirby a heck of a lot better.

CrazyRedHead on 01/28/2011:
They tried that on me. They came to the door and said that they will clean my carpet for free just to show me how it works. I knew it was a sales pitch, but I said okay, my carpets needed cleaning anyway. They cleaned my entire living room (not very big) and tried to pull a sales pitch, but I sent them on there angry way. I was never planning on buying it, I just wanted my carpet cleaned for free. I know that my carpet is in very bad shape and there is nothing that they can due to it that will improve it, except replacing it with new carpet. They tried that guilt trip on me, but when you have had 5 kids trying that for the past 19 years your kind of immune to it.
Anonymous on 01/28/2011:
I had a doctor tell me that the worst thing for my back and shoulders was vacuuming and general household cleaning. So, when I have a backache, neckache or anything else, I call Merry Maids, LOL.

Skye on 01/28/2011:
I'm the Merry Maid in my house Sing, and let me tell you, I'm not always merry, lol.

I've been cleaning up robots and lego's all day. I think every time I put them back in their toy box, they jump out to terrorize me!!
Obsfucation on 01/28/2011:
Kirby is the best thing that ever happened to my marriage. My wife fell for the pitch and laid out a fortune for a machine that rarely works, and when it does it is too heavy by far for her to get it up and downstairs. Now, whenever I feel like I may be losing an argument, and I can always say "Oh yeah? What about the Kirby?"
Anonymous on 01/28/2011:
LOL, Skye. I have a one-year-old grandson. When I was home, he was over nearly every day. I forgot about picking up things when they're that age. After a few days I got used to it, but it was exhausting, in addition to picking him up and giving him kisses (the fun part)! Can't wait to get home to see the little guy in March.
CrazyRedHead on 01/28/2011:
I know what you mean Skye, I'm having the same problem here with socks. I do believe my house is where every ones socks ends up after they end up missing from your dryers. I end up finding socks that I have never bought when I wash clothes. I have so many pairs of unknown socks and singles that I really do believe that my home is sock central.
Anonymous on 01/28/2011:
Red, I always wonder why we have only one sock come out of the dryer too!
Skye on 01/28/2011:
Oh Crazy, I have this cute cartoon on the side of my refrigerator. It's a bunch of mismatched socks sitting in a group, like therapy, and one sock is telling the others,

"The last thing I remember is being thrown into the dryer".
CrazyRedHead on 01/28/2011:
Because the other one somehow teleported into my dryer. LOL ;o)
Anonymous on 01/28/2011:
Oh, darn, I have to do some things today. See you all tomorrow (your tomorrow, my tonight!).
Skye on 01/28/2011:
There ya go Crazy, mystery solved!

Goodnight Sing!
carpediemgirl077 on 02/01/2011:
I had a good experience with Kirby and referred several of my family members to this company as well. Their machines are without a doubt superior to all other vacumes - even dysons.

Your wife shouldn't have felt like a dirty housekeeper. It's not her fault that your Dyson didn't work. None of them do.

I bought a Kirby from East Central Kirby about a year ago and they have gone above and beyond what was promised to me. I dropped my Kirby when I was trying to bring it to my moms - and they replaced a hose for free and also washed up the bag and buffed my machine for me (also free).

I do know my sister-in-law bought one and did end up cancelling their purchase as my brother got his hours cut the day after they bought it. I know they were able to return their machine. Maybe the owner really didn't get your cancellation papers? I checked and they have an A- rating with the BBB, and have had NO complaints in the 3 years they have been open. It doesn't sound like they are underhanded or pushy because I think they would have had a complaint before now.

I hope your issue gets taken care of and resolved.
CrazyRedHead on 02/02/2011:
If they weren't so expensive I would get one.
OK so here it is... on 01/17/2013:
The Kirby is an amazing machine! There is nothing on the market that is going to do the same job the Kirby will do for you. Yes the "sales Pitch" is a long process, but you wouldn't buy a car without test driving it would you? Then why would you buy a anything without knowing it works first?

For those of you that think a Dyson, Electrolux, Eureka, Hoover, etc. works anywhere near to caliper the Kirby does, I'm sorry but you are sadly mistaken.

To the people who posted this review, I'm truly sorry that you received a bad experience but the Kirby is only heavy when you have to lift it off the floor, The Tech-Drive system does 90% of the work for you. Whereas your Dyson would take around 25-30 LBS of pressure on your back to push the Kirby only take 1-2 LBS of pressure... and as for the attachments, everything hooks up the same way, you hook the little hooks onto that bar and tilt upward to engage the safety system then lock into place.. I've seen 4 and 5 year old children change it out (read the owners manual or watch the dvd)
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No Does Mean No
Posted by on
I contacted the police and was told to not answer the door until a police officer arrived.

When one did come (about 5 minutes after my call), I was told that these people were NOT with Kirby Vacuums. That they go to different townhouses and single family homes to case the area. The find out which houses are empty at what times of the day so that they can comeback later to rob them. The police will step up patrols in the area for a few weeks.

A very big THANK YOU to Just cause for suggesting that I call the police to report this!

I, like many people, dislike door to door solicitors. I even have a sign that says, 'No Solicitors, please' on my door (not that it ever works). But I am always polite when I say 'No thank you'.

Today at around 3pm I hear a knock on the door. It's a salesperson from Kirby Vacuums. After he says, "Hi! I'm your local Kirby dealer!" I politly say 'No thank you. I'm not in the market.' and shut the door.

I haven't even turned away from the door when I hear more knocking. I opened the door again and the young man says, "Hi! You really shouldn't be rude and shut the door in my face while I'm talking to you." and starts on his spiel.

Now, mind you, I'm standing there with my mouth open in shock and he is talking away about this vacuum. So I again say, "No thank you" pointing at the 'No Solicitors, please." sign on my door and shut the door.

About 20-30 minutes later there is another knock on my door. I open it to find ANOTHER Kirby salesperson standing there with the first person standing out by my mailbox.

This time I just shut the door and ignored any knocking.

I hate to be rude like that, but what do you do when a door to door saleperson just doesn't take 'No' for an answer...
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fast327 on 07/27/2010:
I would put in a viewer like motel rooms have so you can see who is at your door.
momsey on 07/27/2010:
I never answer my door unless I am expecting someone. I've never been bothered by door to door salespeople or Jehovah's Witnesses or anyone else like that.
momsey on 07/27/2010:
P.S. The salespeople are trained not to take no for an answer. Ask anyone in sales. If they took the first "no" and didn't try to push it at least a little bit, they'd make no sales. I'm not saying you should feel bad for the guy, but you're never going to find a salesman who takes no for an answer.
Mrs. V on 07/27/2010:
fast, We are looking into a door with a 'peep hole'. I would feel better for to have that.

momsey, I tend to answer the door because we have a lot of kids in the neighborhood and they all know that if there is a problem and their parents aren't home, they can come over to my house ^_^
Anonymous on 07/27/2010:
I don't think you were rude at all. This guy had some nerve to not only knock again and start lecturing you, but to come back a 3rd time? Wow. Did you get his name by any chance? It would be worth it to report him to Kirby and let them know they have "salesmen" out there that are representing their name, acting in this manner.

Mrs. V on 07/27/2010:
just cause - Shoot. I wish I had thought of that >_< I was just so flabbergasted that I didn't even think about that. *sigh*
Anonymous on 07/27/2010:
I personally believe all door-to-door sales should be illegal, except (maybe) for *neighborhood* kids selling stuff for their troops and school events and such. It's not just a security concern, it's also a scam concern and it's a right-to-be-left-alone concern.

By the way, Mrs. V, I doubt most people knocking on your door know what "No Solicitors" means. Door-to-door salespeople are not known for their keen intellect.

Someone who knocks on my door immediately after I just closed it on him better be a brave person, because there is NO WAY they are going to have a pleasant experience with me. And if I see a cop drive by, I'll raise both of my hands (which in many places is a sign that you are being robbed), and when the cop stops to see if everything is okay, I'll have them arrest the salesfool for trespassing.
Anonymous on 07/27/2010:
Like momsey, I don't answer my door unless I am expecting someone. Knocking a second AND third time, I'd be likely to not be very nice, and probably won't hold the dogs back. *also strapping on a thigh holster before answering the door*
MRM on 07/27/2010:
But, on the otherhand, if you don't answer the door, they'll think you're not home and they'll break into your house.

Definitely keep the dogs barking.
Anonymous on 07/27/2010:
I agree with JC you were the opposite of rude. If that was my door and the guy started lecturing me about being rude I do believe he and I would have had a come to Jesus talk. Been there done that.

Mrs. V, you're a great person with a great attitude. It's a shame some people try to take advantage but you stuck to your guns in a classy way. Awesome!
Anonymous on 07/27/2010:
One of my favorite films of all time was "Door to Door" starring William H. Macy!
jktshff1 on 07/27/2010:
Believe I would start answering the door with my side arm on and in plain view.
Mrs. V on 07/27/2010:
Oh for goodness sakes >_< They came BACK! This time, I'm afraid I was a bit cross with them and raised my voice. I was telling them that if they came back AGAIN they could deal with the police. At that point my wonderful neighbor came out with his Ruger and cleaning kit, sat down facing them, and asked if there was a problem.

Needless to say, they left. I just hope I don't see them again.
Anonymous on 07/27/2010:
Call me paranoid....but after 4 times, I think I would make a non-emergency call to my local law enforcement office, let them know what's been going on, and give them a description of these two yokels, just in case. Any chance you got a name this time?
Mrs. V on 07/27/2010:
Just cause, I did indeed get a name (thank you so much for that!). And that is a good thought about calling the police. I think I will do that right now. I'm starting to wonder what in the world is going on. I really can't see a real salesperson coming back 4 times. It just does not add up...
Mrs. V on 07/27/2010:
I contacted the police and was told to not answer the door until a police officer arived.

When one did come (about 5 minutes after my call), I was told that these people were NOT with Kirby Vacuums. That they go to different townhouses and single family homes to case the area. The find out which houses are empty at what times of the day so that they can comeback later to rob them. The police will step up patrols in the area for a few weeks.

A very big THANK YOU to Just cause for suggesting that I call the police to report this!
MRM on 07/27/2010:
Awesome that the police were called! And as I've said, if you don't answer the door, the burglars would think that you're not home and they'll break into your house.

Its good to have a dog in the house barking at the door.
Mrs. V on 07/27/2010:
I think that may be I want a puppy now. A big one.
Venice09 on 07/27/2010:
Our Police Department encourages people to report anything suspicious, but sometimes people still hesitate to call. It's a good thing you followed jc's advice and got rid of these people before their mission was accomplished. That was pretty brazen of them!

Mrs. V on 07/27/2010:
From what I understand, they've gone to a lot of houses in this neighborhood. It's summer and most of the parents work so the kids are home alone.

It REALLY makes me nervous and very mad that these bloody darn fools (sorry for language) may have knocked on some doors that kids were the only ones home.
Venice09 on 07/27/2010:
That's why what you did is so important. Neighbors have to look out for each other. I always keep my eyes open for anything unusual in my neighborhood. I know what it's like to be robbed (twice!), so I'm probably extra cautious, but a little awareness can really help thwart off burglars or anyone up to no good.
Anonymous on 07/27/2010:
Mrs. V, I'm glad you made the call...and so glad the police responded so quickly!

This is also a good reminder that real sales people should be wearing identification, offer up their names, etc. I know I will be extra careful before I open my door after reading this experience you had. Thanks for posting!

Venice09 on 07/27/2010:
Forgot to say.. I hope the police notified Kirby of the impersonators. This is something they should know.
PepperElf on 07/27/2010:
after the second visit... I'd be very tempted to do what an old coworker did once...

he felt someone was casing his place out.
so he sat on the front porch and cleaned his rifle. very very thoroughly. the person he suspected... stopped sniffing around his place. *evil grin*

but seriously... when you close the door on the guy and he knocks back right away? that's a warning sign right there. and I would NOT open the door to talk to him.

very glad you called the cops.

*VERY helpful*
Nohandle on 07/27/2010:
Having been the victim of a home burglary (B&E) I was advised to always call the police if there was something out of the norm in the neighborhood. Before her death my next door neighbor kept a keen eye out and no, she was not nosey. She would call my office and ask if I was aware someone was in my yard. I miss that lady in more ways than one.
Sheriffs Uncle on 07/27/2010:
Ytropious on 07/27/2010:
I HATE door to door sales people! When I lived down South they were a big thing for some reason. I had a sign above my doorbell in my vestibule that said NO SOLICITORS AND NO LEAVING FLIERS! I had one guy ring my door bell then when I answered he asked if my mom was home. I told him my mom lived 1200 miles away and I'm the homeowner. Needless to say I sent him away. If my sign says don't bother me, you best not bother me, or you are inviting the wrath of an enraged YT on yourself.

I'm glad my current house is raised, so you have to climb up quite a ways to get to my front door. No door to door sales people here!
momsey on 07/28/2010:
Wow!!! What an update! How scary. That's great that you called the cops. A dog is in order!
Anonymous on 07/28/2010:
A no soliciting sign posted clearly at the beginning of your property line wouldn't be a bad idea either, as that would make it a criminal offense to violate it. A dog, or simple alarm or surveillance system, as well as neighborhood watch programs are all small, but helpful deterrents to burglary.
yoke on 07/28/2010:
Most door to door salespeople do not see the NO SOLICITING sign means them. I understand they need jobs, but when you say no it means no and go onto the next. In this day and age I am surprised that companies still hire people to go door to door.
We had these 2 people at my door last weekend trying to get me to switch to another energy company. They would not take no for an answer. Normally I keep the dog in the kennel when I am at the door, but when they would not leave I let the dog out. They left real fast.
Principissa on 07/28/2010:
This post comes just days after we had the same thing happen to us! No lie.

We were sitting down watching a movie with the kids and a young girl (late 20's) came to the door with a spiel about how their office mates got promoted and to celebrate they were offering free "Kirby carpet cleaning" in one room. She claimed to have done it to all of our neighbors houses (mind you our neighbors to the right were on vacation and the ones to the left were at work and the house up the street is empty because the owner passed away). So my husband asked her which houses she cleaned and she pointed to those three. He called the police and they told us the same thing. Since then we have had patrols on the cul-de-sac every few hours and at least every hour at night after we told them which houses were empty.
Mrs. V on 07/28/2010:
Prin, This is so crazy! They have stepped up police in our neighborhood, but no luck in finding these people. Do you live in MD, if I may ask???
Anonymous on 07/28/2010:
Wow..I wonder if anyone has notified Kirby that this is happening in more than one area?
Starlord on 07/28/2010:
I used to have problems with Jehovah's Witnesses in Arizona until I developed a few tactics.
1. I would say, "Hey, I'm glad you came by, I just got my Amway kit. Come on in."
2. I drew a chalk outline of a body on theaco3EkCjJ0XubrauNbt0EvMKxBoorch, sprinkled a bit of red paint and scattered some tracts.
3 I told them, "Thank you, but I have my own religion." They walked into it by asking what it was. "Bingo!" I thought. I pointed to a muilberry tree in the yard, and said, "See that tree? when there is a full moon, I take off all my clothes, paint my body blue and dance around it, I am a Druid."
All three work very well.
Starlord on 07/28/2010:
Having sold books and pots and pans, I know they train you to ignore those no soliciting signs, they tell you that indicates the person has no sales resistance, evidenced by the fact they bought the sign. A lot of towns in Indiana had ordinances that you had to go register with the police department to sell door to door.
Disaster Worker on 07/28/2010:
My "No Soliciting" sign doesn't mean anything to the AT & T or electricity sellers trying to get you to switch. They always say, "I'm not soliciting anything", then proceed to try to sell me something.

Yesterday a young man wearing an AT & T baseball cap and holding a clipboard came to my door. I told him he was INDEED soliciting and that our town requires all solicitors to wear a city-approved badge with picture. He told me he didn't have one so I politely told him I would be calling the police and he could explain to them what he was doing in the neighborhood.
PepperElf on 07/28/2010:
ooo good one Disaster! Did he run away?

and indeed... I HATE when people say things like "oh, I'm not doing *whatever*" when they full well known they are. it's as if they think .. "oh, if I pretend I'm not really doing it, then .... it's OK"

like hell.

Starlord - LOL. So wait, does blue paint count as skyclad then? ;-)

one of the guys I knew in my tech school would see how fast they can run... by acting like they'd just knocked in the middle of an animal sacrifice. They'd tell the religion-seller "Hold on... NO GEORGE! You're supposed to make the cut ACROSS the neck. You're going to screw it up!"

apparently the answer was yes... they could run very well. *grin*
Mrs. V on 07/28/2010:
Believe it or not, I don't mind the religious people coming to my door (they are normally polite). I usually just let them know that I'm Wiccan. Some will walk away at that time, some will stay and we end up discussing religion over some tea.
DebtorBasher on 07/28/2010:
We have areas around here that DOES have a law against door to door solicitations because of the elderly being targeted, scammed and/or robbed. If anyone wants to go door to door, they have to register and get a permit first.
Astral on 08/12/2010:
The thing about Kirby is that they, in less vulgar terms, use people to do their bidding. Their 'employees' are rarely paid. To actually make a career out of it, you must go through a lot of working-for-nothing periods. It's hard to get rid of the salesmen/saleswomen because they aren't making money as it is. The company will actually make it so that you as an employee WON'T get paid, making you sign a contract in which you agree to no pay unless you sell a certain amount of units. They will then schedule 'meetings' which you must attend, making it IMPOSSIBLE to sell the amount of units that you agreed to sell in the first place. You work for free. Most people don't last very long. I know this because my brother was duped into it by those stupid ads saying "Do you like loud music, this job is for you!" etc. Also, there's no way to legally pursue a paycheck, as you are a 'contractor'. It's really sad.
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