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KitchenAid Dishwashers

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Kitchenaid-Whirlpool JUNK!
Posted by Arniem on 01/21/2010
While normally patient and eager to give the benefit of the doubt, I've had it with Whirlpool products. We own two homes fully equipped with Kitchenaid appliances. Appliances in both homes are just over four years old. Primary home oven control board has failed. Dishwasher control board has failed twice along with one-time failure of door counter-balancing parts. While to Kitchenaid's credit, they were kind enough to make concessions on what we paid for the parts, the multiple failures and labor costs incurred are inexcusable. House #2 has high end architect series kitchen. Fridge defrost mechanism has failed once, still not working quite right - and now self cleaning mechanism on dual fuel range oven is inoperable.

I'll shed no tears when Whirlpool goes the way of GM, Chrysler and other major US companies whose short sighted examination of today's bottom line will crush the company's long term success. STOCKHOLDERS BEWARE.

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Posted by MaytagMauledMe on 2010-08-04:
please check out my comments on Whirlpool/Maytag. Whirlpool owns Maytag, Jenn-Air, Amana, Magic Chef, KitchenAid, Crosley, and a couple of other well-known companies that sell household appliances. Since Whirlpool now has the biggest percentage of this market, produce quality and customer service has suffered. Too bad. Their products used to last practically forever. Now you will be lucky to get a year's worth of use ( the length of the warranty).
Posted by Jammer0108 on 2011-03-01:
Bought the whole suite of Kitchenaid appliances in 2004, I now have had to replace dishwasher, washer, dryer, and now microwave/range ovens. The only things still standing are the refrigerator, which had work done before, and the compactor, which had no problem.
DO NOT BUY KITCHENAID!!!!!! I swear that I will never ever consider any Kitchenaid product again, and I will tell all my relatives and friends to stay away from the junk under this so-called high-end brand.
Posted by Whirlpool - Nooo! on 2013-06-17:
Purchased a home with Whirlpool oven and Dishwasher. The appliances are about three years old. Have had nothing but trouble with the dishwasher
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Kitchenaid Products are NOT worth the money
Posted by KWilson on 06/01/2007
NANAIMO, BC CANADA -- In May 2005 we purchased new appliances for our newly-purchased home. Front-load washer & dryer, dishwasher, stove and microwave oven/fan combo. In the past 2 years, as each appliance has passed the warranty period, 4 out of 5 appliances have required repair - the dishwasher has been repaired twice, the grill on the microwave has broken and been replaced at our expense twice, the oven has had to have the touchpad replaced, and now the washer won't drain properly.

Each time, I have called to complain, and Kitchenaid has brushed me off. I have had to pay for each and every repair, in machines that were barely a year old. Today I called to complain about the washer and was brushed off with, "I will document your complaint" - there was no other department that was in charge of quality control. There is no website, no email, no address to contact anyone with a problem. All this, AFTER I sat on hold for 25 minutes, waiting for one of their staff to answer the phone. We thought we were buying quality appliances, and spent over $7500.00 at the time. We could have bought the same thing at Sears, for at least a third less. We THOUGHT we were buying quality that would last. What a joke.
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Posted by P.ness on 2007-06-01:
Planned obsolescence . These companies ae doing this on purpose . Now the other factor is Chinese quality/ We all know how good that is , dont we
Posted by Anonymous on 2007-06-01:
That's right just like car have built in obsolescence so do these machines.
Posted by grandma005 on 2007-06-01:
What appliances are good? Does anyone recommend any? They all seem to be junk?
Posted by Anonymous on 2007-06-01:
The higher end appliances seem to be doing very well.Viking,Wolf(for kitchen),Fisher Pykel makes good laundry sets.The drive system on the Fisher Pykel is now being used by Maypool/Whirltag on the Bravo washer.So far so good on those,but they are still very new.

We just started with the Kitchen Aid stuff,and so for im not impressed.
Posted by Eastin on 2007-06-16:
I am going through issues with kitchenAid and there non service to their customers, I'm just so frustrated over their lack of proper service it's shameful!
Posted by mrs k on 2007-08-22:
I would like to know if anyone has a kithcen aid dish washer that takes two and a half hours to do the Normal cycle, heat dry, not heavily soiled dishes. Been questioning this for almost a year now, they say 'it's normal'. Doesn't seem normal to me when the literature says it should take 77 minutes, a little longer to heat the water, if necessary (not my case).
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Dishwasher Performance
Posted by Akrenzelok on 11/24/2006
ANCHORAGE, ALASKA -- I recently purchased two (2) Fully Integrated Console ENERGY STAR® Qualified 5 Cycles & 5 Cycle Options Architect® Series Model #: KUDP02FRSS dishwashers at approximately $1300 each. They are both in my brand new custom home. I would suggest not purchasing this model. They leave a film on the dishes and I have to run them a couple of times for them to successfully clean the dishes. This is a terrible waste of water and energy. I am using their recommended cleaning products. I was VERY satisfied with my BOSCH dishwashers in my last custom home. I wish I would have stuck with BOSCH.
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Posted by Anonymous on 2006-11-24:
Is it possible there is something in the water? You say it's a new house therefore maybe the water lines weren't fully flushed or if you are on well water you should have it tested. I wouldn't drink or use any of the water until it's been cleared up.
Posted by Anonymous on 2006-11-24:
PassingBy: very good post all I can add is 1. Akrenzelok why would you pay $1300.00 for a dishwasher? I would take them back right away and get new ones for less then $400.00 each. 2. Is your water getting to 130 degrees F.? You can check this by turning your hot water on in the sink let it run for a while then put a thermometer under it. If the water is not getting hot enough no washer will work. Remember it takes a while for the water going to the dishwasher to get that hot. 3. I agree with PassingBy and think you should have your water tested. Best of luck to you.
Posted by DebtorBasher on 2006-11-24:
Maybe it's the detergent you are using? I'd try another brand just to check.
Posted by Anonymous on 2006-11-24:
Out of curiosity, what are their recommended cleaning products? Regardless of what brand of dishwasher I have owned, there can be a big difference in the product you use. I thought my last (new) dishwasher was a piece of garbage until I switched to using Cascade Action pacs. This may not work for all dishwashers, but I use it with great success on the older dishwasher I use now (different house).

I agree with Lidman that I can't find a single reason to pay $1300 on a dishwasher.
Posted by bill on 2006-11-25:
My experience has been the opposite. I had a Bosch and hated it. It did a terrible job of drying the dishes and a circuit board went bad twice in five years at a cost of $450.oo to fix. The second time it went bad I decided to just get a new dishwasher. I paid $550.00 for a KitchenAid and I am very happy with it.
Posted by KWilson on 2008-01-11:
KitchenAid Superba KUDS01FLSS6

We bought this dishwasher, along with a stove, microwave/range hood combo, front-load washer & dryer, all from KitchenAid. So far, in just over 2 years, we've had a totaly of 15 service calls.

These were ALL top-of-the-line appliances, or at least we thought they were. However, 2008 has brought to us a number of appliance problems. The dishwasher, however, has been a real joy.

It stopped, mid-cycle. Absolutely dead. We wait, no dishwasher, for 4 days until the repairman arrives. Yup, what they suspected, it was the thermo-fuse in the door, at a cost of $110. However, it can die on it's own, or it can happen because another component is failing, we are told. No way to know, it'll either keep working, or it won't. And while he's here, he points out that repairing the cracked plastic over the buttons is going to cost upward of $300. Not including service calls, of course.

The repairs happened on Tuesday. Tonight, Friday, there was a loud noise from the dishwasher door, and now there is no "spring" - the door just drops.

Add in the previous repairs for the control panel, seals, etc, and you have a piece of junk.

KitchenAid used to be known for their reputation as quality appliances. Not any more. Just more junk - very, very expensive junk.

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KitchenAid Warranty No Good
Posted by Bvstockwell on 08/20/2013
CHICAGO, ILLINOIS -- We have tried to get a service representative to repair our dishwasher since July 14th. It has been a horrendous experience trying to get service.. We have paid well over $500 for the extended warranty, of which we have learned is totally fraud. We had one appointment on july 30th (which is way too long with a backed up, smelling dishwasher). The appointment was confirmed the day before by a automatic call. No one showed. We called and called, with promises the “supervisor” would call back. We waited around. We lost consulting fees on the 30th and many other days while awaiting phone calls and confirmations of a repair time. Most of the people didn’t speak english as their first language and was hard to understand, and useless in taking care of our situation. No one would allow anyone but a&e factory service to service our dishwasher.

If we had not gone to the attorney general of the state of washington on July 31, 2013 we still would not have received any calls or positive action on the repair. Suddenly, on the 14th of August we receive calls all mentioning the attorney general contacting them and suddenly they wanted to do repair. This is fraud.

As the sanitary situation was terrible and smell we hired another repairman to come and take care of the matter 8/6/13.

We feel the extended service plan is fraud. We have paid over $500 since purchasing the dishwasher 12/12/08.

We lost $1000 for consulting job that they never showed for we sat around, missing more appointments, day and night when supervisors were to call. We are putting in a claim in small claims court for lost wages, extended warranty fees, and the repair itself of $258.67 from another repairman.

On the Internet www.pissedoff.com there are 847 comment from people with similar situations. And, these are people who are aware of such a web site, how many people are there truly.

We feel the warranty program should be ordered to “cease operations in washington state” and money returned to customers.

A&E factory service should have their license revoked. They are dishonest.

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Doors of Microwaves and Dishwashers are defective
Posted by Ronaldmat on 10/12/2012
GLADEWATER, TEXAS -- I bought all Kitchenaid appliances in 1996 and they were fine. In 2004 I moved and bought all Kitchenaid for my kitchen again. They are terrible.
Something in the doors break and the doors become heavy and fall if you don't hold on tightly. I had the Microwave door fixed once and it is broken again. Now, the door of the diswasher has done the same thing. If they just keep breaking, what is the use of fixing them.
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Posted by trmn8r on 2012-10-13:
I bought all GE appliances in 1995 and they still work fine (knock on wood).

The problem is appliances appear to have been cheapened across the board at some point, and they don't last at all anymore. It's a terrible state of affairs for consumers.
Posted by Autumn on 2012-10-13:
I've had the same thing happen to my Kitchen Aid dishwasher several times. I believe that it is called the door pulley system. When it breaks the door becomes dead weight after a very loud noise. I was told that it is something like when the springs on your garage door breaks. It scares the heck out of you when it does break the noise is so sudden and so loud.

It was worth it to me to call a repairman and have the pulley system replaced. I've done this several times and it was cheaper then buying a new dishwasher. Keep the dishwasher under warranty like I do now, so that if it breaks again it isn't money out of your pocket.

It's important to make sure that you don't let the dishwasher door fall down when your pulley system fails, because it will bend the door, which isn't covered under the warranty. That is what happened to mine, but I'm lucky that so far it doesn't leak, which the repairman told me was a possibility.

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Dishwasher motor went out one week after the 1-year warranty expired
Posted by Sthuemling on 06/01/2012
My motor pump went out one week after my one year warranty expired, and it cost me $452 to have repaired. This is the last Kitchenaid product that I will purchase. Also the rollers on the top tray broke after one year, they switched from metal parts to plastic parts. Even though it went out one week after I purchased it, they would not cover the cost for the repair, I was very discouraged that they would not even consider covering the costs.
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Posted by KevinTX on 2012-06-01:
Sorry, that's just the luck of the draw... one week AFTER warranty expires.. ouch.
Posted by trmn8r on 2012-06-01:
The unfortunate part about warranties is that they expire. Sadly, one week after expiration is one week. If the warranty were 1 year and one week, you would have been covered.
Posted by Ken433 on 2012-06-01:
KitchenAid USED to be the best of the best dishwashers back in the days when it was made by Hobart Mfg. Now Whirlpool owns the brand and has run it into the ground. I was in the appliance business many years ago and sold many KitchenAid dishwashers for a small, servicing dealer I worked at when I was just out of high school and saw how long they would last (25 years in many cases). My parents old house still has a fully functional KitchenAid from the early '60s!. Sadly, nowadays this isn't the case. Whirlpool itself used to be a decent appliance manufacturer, but that seems not to be the case any longer.
Posted by WP2008 on 2012-06-07:
Hello sthuemling. My name is Melanie and I am a representative of KitchenAid. We apologize about the frustration you have experienced with your dishwasher. If you still need assistance, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (sthuemling), your phone number, your address, the full model and serial number, and email the requested information to KitchenAid.Digital@kitchenaid.com. We would be happy to review your concerns further. Sincerely, Melanie.
Posted by Bernie on 2013-10-02:
Melanie from KitchenAid...can you please respond to this msg..I bought a kitchenaid dishwasher and stove in sept 2012 and as of last night (Sept 30, 2013) the water will not drain out. I am told that it is out of warranty and I am a very dissatisfied customer....from reading all the other complaints on consumeraffairs.com and other such websites it appears that KitchenAid has a major quality issue. Please contact me so I can get my dishwasher fixed under warranty.
thank you
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Two Drawer Dishwasher
Posted by on 09/06/2011
I had owned two Kitchen Aid dishwashers (from 1977 to 2009) and loved them. In 2009 I bought the two drawer dishwasher and I was warned by the salesman and my husband, but because of my experience with the other two, I went ahead anyway. To say that I am disappointed, is an understatement. I hate it.

The space is awkward and inefficient. We are an elderly couple and don't need much room but this space is hard to use and I end up washing things by hand as it is too difficult to pack so that dishes will get clean. It does not dry my dishes half as good as my previous Kitchen Aids. I start it at 7:30 A.M. and come back at 11:30 A.M. and it is still going -- how is this saving energy. Even after 4 hrs, when I unload there is still water on the dishes plus I don't like listening to it for over 4 hours.

I am going to write the President of the company as I am so upset. I have to eat crow and confess to my husband that he was right too.
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Posted by WP2008 on 2011-09-06:
Hi my name is Kyle and I am a representative of KitchenAid. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via Facebook (KitchenAid) or Twitter (KitchenAidUSA). Or contact us directly via e-mail KitchenAid_Digital@kitchenaid.com please include your user name and what site we contacted you on for our records.
Posted by At Your Service on 2011-09-07:
A couple of companies produce these two drawer dishwasher options. I've never really had an attraction to them. The problem you're speaking of is that they operate on an enhanced air drying principle similar to European models. And, yes, even though they take longer to wash and dry, there are certain aspects to them that are very energy efficient.

I've got to give you kudos though for being able to admit your own mistake and taking the responsibility; especially where the sales associate was even trying to steer you away from the unit.
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Faulty design causes silverware basket to dry out and crumble
Posted by Mothermoose552 on 07/15/2011
My 3 year old dishwasher has developed a large hole in the plastic basket that holds the silverware. This seems to be a problem caused by the heating element being too close to the basket. I have called kichenaid twice about this but they are apathetic. They just quoted the price of a new basket (its pricey). The first time I called I was offered a discount on a new basket, and I was told that my concern would be documented.

The second call I was told there was no documentation of the previous call and no discount either! This could be a fire hazard in my opinion, they should do much more to address this problem.

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Posted by trmn8r on 2011-07-15:
I don't see how it is a fire hazard. It isn't good for the owner though. It is very obvious KitchenAid will not be doing anything about it.

Not that you should have to do so, but we always let our dishes dry by air after cracking the door a notch. My parents grew up in the first Depression (:
Posted by Pat on 2011-11-13:
The KitchenAid dishwasher silverware basket problem is completely caused by a a manufacturers defect in the design location of the basket in relationship to where the heating element is. Two years ago (after using the dishwasher for about 2 years) the basket did break aprt only at the back portion of the basket. KitchenAid replaced the basket for free. THe plastic parts fell into the disposal part of the machine and caused a $100 repair bill. Now two years after receivign the new basket, the same things is happening. I sent a email to KitchenAide nd they basically said sorry your waranty has expired. I have detail photos of the incident two years ago and detail phots of the incident last month. I am now looking into a class action lawsuit because the harm consumers incurring by service calls that they may not know were caused by the basket being designed in the wrong place. KitchenAid, to be competitive redesigned their dishwasher to make it more low profile for larger items in the bottom and the top. The poor design causes the basket to break apart in the one area in the back where is is too close to the heating elements. Most likely will not casue a fire, but for sure will cause service calls as the pirces of palstic lodge in the disposage area. Most service techs would not even mention this to the consumer and as far as the holes in the basket, most consuemr think it was due to them placing the silver wear the wrong way. For the past 30 years we have had nothing but kitchenaid and have always placed the handle portion down in the basket to keep the plastic form wearing at all. Kitchaid no longer has a good repretation in designing solid machines. Over the years I have noticed a significant decline in their approach to designing a high quality dishwasher. WHen you spend a $1,000 for a dishwasher, you expect the best.
Posted by Phil Clark on 2012-01-13:
On my second basket for this dishwasher. If you can find a metal wire basket with a plastic dip like they made decades ago that's the only solution. Otherwise plan to replace your basket every couple of years. Its really a bad design made worse with crappy materials.
Posted by rturner on 2012-10-10:
I agree that it is a poor design. I put a plastic screen in the compartment that had the hole, and after the first wash it was melted in the exact same spot. I think they should recall it or face a class action suit.
Posted by Corina P on 2013-10-01:
Just ordered a replacement basket for our Kitchenaid dishwasher. Whilst I am annoyed that it is a design fault I am somewhat relieved to find it's not something I am doing wrong since this is a rental property. Will be documenting this for the landlord and future tenants. The dishwasher generally works fine. I think the next purchase will be of a generic cutlery basket. And no more Kitchenaid dishwashers because this is something just too basic to be getting wrong.
Posted by Cheryl M on 2013-12-04:
My dishwasher just turned 3 years old and guess what the basket is starting to fall apart. I had purchased extra Warranty from Sears just to be told the Silverware basket is not covered. I argued that I bought the Dishwasher to also wash my Silverware along with the rest of my dishes, but they would not cover it. So I called Whirlpool Canada and they are sending me a replacement basket with no charge. Now with the other comments I've read, I'm aware that I'll probably have to order another basket in 3 years. You would think Kitchenaid would recall these dishwashers or at least give you a lifetime of baskets for your dishwasher.
Posted by marion Mackiewicz on 2014-01-04:
KUDS30Ixbt1 Dishwasher--The silverware basket keep falling apart Worst design i have ever seen in a basket.I had to wire it together to use it Will not buy a kitchen aid again.
Posted by Paul on 2014-01-21:
Really happy I found this site as we are having the same problem with our 3.5 year old basket. Sure enough the pattern of decay follows along the heating element below. Just got off the phone with kitchenaid/whirlpool where they were sorry for the problem and offered a 25% discount on a replacement, bringing it to somewhere over $50 with tax and shipping! Thankfully they did confirm the part number (whirlpool 8531233) which matched what I had found on Amazon for $33.00! Really a shame that whirlpool is not standing behind their product on this as the dishwasher otherwise works great and tremendously better than the worthless but expensive GE profile product it replaced. Will now think twice before buying kitchenaid again.
Posted by Deb on 2014-02-05:
Same thing here-my Whirlpool Dishwasher is 4 years old and the utensil basket is just melting away. So far three compartments have holes.
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Terrible Customer Service
Posted by Cupcakes16 on 04/05/2011
My husband and I spent over $700 on a KitchenAid dishwasher on 12/23/10. After a few weeks, started having problems with it shutting off mid cycle. After 3 months, eight repair visits and 4 replaced parts it is still not working. KitchenAid says our warranty does not entitle us to a replacement, only repairs. The problem is not being fixed and service tech says he's seeing it constantly with their products. It's a poor design and they do not stand behind their products.

Once they have your money, they don't care. Never buy a KitchenAid/Whirlpool product.
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Posted by tnchuck100 on 2011-04-05:
KitchenAid at one time was the best dishwasher on the market. Those times are long past. The name was sold years ago. Today their junk is the same as every other manufacturers junk.

In the future find the cheapest without electronic controls. MUCH more cost effective.
Posted by trmn8r on 2011-04-05:
We had a 1975 KitchenAid, and that thing was built like a tank - very reliable. From what I hear, those days are past.

What a horrendous experience! I'm sorry. It sounds like you are stuck with a piece of garbage.
Posted by Chris on 2012-11-05:
I had the same problem with my dishwasher, three visits from KitchenAid techs. Two said they would not wait for the cycle to hit the problem and left. The third said "I know exactly what that is and so does KitchenAid, it is a known problem that they try to avoid fixing". My dishwasher is currently awaiting the 5th repair in less than two years, I first took over 1 month for them to fix. The products are not what they used to be, no more Kitchen Aid in my house.
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Wheels falling off new dishwasher
Posted by Mr..L on 01/20/2011
Compare good roller to bent roller
Compare good roller to bent roller
I purchased a high dollar, stainless steel Kitchenaid dishwasher less than a year ago. My wife and I figured Kitchenaid has a good reputation and should have good quality. Well, think again. Two of the four roller wheel brackets on the bottom rack bent out of shape from less than normal use. The wheels now fall off every time the bottom rack is pulled out to load or unload the dishwasher.

Fortunately, the dishwasher is under warranty so a repair guy came out. He told me Kitchenaid makes its own parts and they probably don't want to make good brackets so they can sell more spare parts. As once a mechanical engineer, I reasoned that the brackets were not supporting the load of dishes on the bottom rack under the high temperatures during normal washing cycles. I think I could have easily designed a better part that could last 5 to 10 years without problem. How could Kitchenaid design rollers that last less than a year? All I can figure is that they must make good money on their spare part business at the expense of its loyal customers. As a not so proud owner of Kitchenaid, I now am fearful of what else will happen to the dishwasher when it is no longer under warranty (one year after purchase).

Note, I also bought a pricey Kitchenaid cooktop and already one of the six burner switches had to be replaced. Hasn't Kitchenaid heard of the big three car makers in the US who produced poor products and now they are playing catch-up to Japan's makers? Read "The Machine That Changed The World" by James Womack (from MIT) for that story. I imagine they will write a story about Kitchenaid someday as well.
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Posted by Anonymous on 2011-01-20:
Thanks for the informative post. You just know they could make parts that last if they wanted to. I have a KitchenAide dishwasher that's about 7 years old and haven't had this problem. They sound like they've shifted to a cheaper product.
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