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KitchenAid Dishwashers

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Wheels falling off new dishwasher
Posted by on
I purchased a high dollar, stainless steel Kitchenaid dishwasher less than a year ago. My wife and I figured Kitchenaid has a good reputation and should have good quality. Well, think again. Two of the four roller wheel brackets on the bottom rack bent out of shape from less than normal use. The wheels now fall off every time the bottom rack is pulled out to load or unload the dishwasher.

Fortunately, the dishwasher is under warranty so a repair guy came out. He told me Kitchenaid makes its own parts and they probably don't want to make good brackets so they can sell more spare parts. As once a mechanical engineer, I reasoned that the brackets were not supporting the load of dishes on the bottom rack under the high temperatures during normal washing cycles. I think I could have easily designed a better part that could last 5 to 10 years without problem. How could Kitchenaid design rollers that last less than a year? All I can figure is that they must make good money on their spare part business at the expense of its loyal customers. As a not so proud owner of Kitchenaid, I now am fearful of what else will happen to the dishwasher when it is no longer under warranty (one year after purchase).

Note, I also bought a pricey Kitchenaid cooktop and already one of the six burner switches had to be replaced. Hasn't Kitchenaid heard of the big three car makers in the US who produced poor products and now they are playing catch-up to Japan's makers? Read "The Machine That Changed The World" by James Womack (from MIT) for that story. I imagine they will write a story about Kitchenaid someday as well.
     
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Anonymous on 2011-01-20:
Thanks for the informative post. You just know they could make parts that last if they wanted to. I have a KitchenAide dishwasher that's about 7 years old and haven't had this problem. They sound like they've shifted to a cheaper product.
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KitchenAid Warranty No Good
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- We have tried to get a service representative to repair our dishwasher since July 14th. It has been a horrendous experience trying to get service.. We have paid well over $500 for the extended warranty, of which we have learned is totally fraud. We had one appointment on July 30th (which is way too long with a backed up, smelling dishwasher). The appointment was confirmed the day before by a automatic call. No one showed. We called and called, with promises the “supervisor” would call back. We waited around. We lost consulting fees on the 30th and many other days while awaiting phone calls and confirmations of a repair time. Most of the people didn’t speak English as their first language and was hard to understand, and useless in taking care of our situation. No one would allow anyone but a&e factory service to service our dishwasher.

If we had not gone to the attorney general of the state of Washington on July 31, 2013 we still would not have received any calls or positive action on the repair. Suddenly, on the 14th of August we receive calls all mentioning the attorney general contacting them and suddenly they wanted to do repair. This is fraud.

As the sanitary situation was terrible and smell we hired another repairman to come and take care of the matter 8/6/13.

We feel the extended service plan is fraud. We have paid over $500 since purchasing the dishwasher 12/12/08.

We lost $1000 for consulting job that they never showed for we sat around, missing more appointments, day and night when supervisors were to call. We are putting in a claim in small claims court for lost wages, extended warranty fees, and the repair itself of $258.67 from another repairman.

On the Internet www.pissedoff.com there are 847 comment from people with similar situations. And, these are people who are aware of such a web site, how many people are there truly.

We feel the warranty program should be ordered to “cease operations in Washington state” and money returned to customers.

A&E factory service should have their license revoked. They are dishonest.
     
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Faulty design causes silverware basket to dry out and crumble
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My 3 year old dishwasher has developed a large hole in the plastic basket that holds the silverware. This seems to be a problem caused by the heating element being too close to the basket. I have called kichenaid twice about this but they are apathetic. They just quoted the price of a new basket (its pricey). The first time I called I was offered a discount on a new basket, and I was told that my concern would be documented.

The second call I was told there was no documentation of the previous call and no discount either! This could be a fire hazard in my opinion, they should do much more to address this problem.
     
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trmn8r on 2011-07-15:
I don't see how it is a fire hazard. It isn't good for the owner though. It is very obvious KitchenAid will not be doing anything about it.

Not that you should have to do so, but we always let our dishes dry by air after cracking the door a notch. My parents grew up in the first Depression (:
Pat on 2011-11-13:
The KitchenAid dishwasher silverware basket problem is completely caused by a a manufacturers defect in the design location of the basket in relationship to where the heating element is. Two years ago (after using the dishwasher for about 2 years) the basket did break aprt only at the back portion of the basket. KitchenAid replaced the basket for free. THe plastic parts fell into the disposal part of the machine and caused a $100 repair bill. Now two years after receivign the new basket, the same things is happening. I sent a email to KitchenAide nd they basically said sorry your warranty has expired. I have detail photos of the incident two years ago and detail phots of the incident last month. I am now looking into a class action lawsuit because the harm consumers incurring by service calls that they may not know were caused by the basket being designed in the wrong place. KitchenAid, to be competitive redesigned their dishwasher to make it more low profile for larger items in the bottom and the top. The poor design causes the basket to break apart in the one area in the back where is is too close to the heating elements. Most likely will not cause a fire, but for sure will cause service calls as the pirces of palstic lodge in the disposage area. Most service techs would not even mention this to the consumer and as far as the holes in the basket, most consuemr think it was due to them placing the silver wear the wrong way. For the past 30 years we have had nothing but KitchenAid and have always placed the handle portion down in the basket to keep the plastic form wearing at all. Kitchaid no longer has a good repretation in designing solid machines. Over the years I have noticed a significant decline in their approach to designing a high quality dishwasher. WHen you spend a $1,000 for a dishwasher, you expect the best.
Pat
Phil Clark on 2012-01-13:
On my second basket for this dishwasher. If you can find a metal wire basket with a plastic dip like they made decades ago that's the only solution. Otherwise plan to replace your basket every couple of years. Its really a bad design made worse with crappy materials.
rturner on 2012-10-10:
I agree that it is a poor design. I put a plastic screen in the compartment that had the hole, and after the first wash it was melted in the exact same spot. I think they should recall it or face a class action suit.
Corina P on 2013-10-01:
Just ordered a replacement basket for our Kitchenaid dishwasher. Whilst I am annoyed that it is a design fault I am somewhat relieved to find it's not something I am doing wrong since this is a rental property. Will be documenting this for the landlord and future tenants. The dishwasher generally works fine. I think the next purchase will be of a generic cutlery basket. And no more Kitchenaid dishwashers because this is something just too basic to be getting wrong.
Cheryl M on 2013-12-04:
My dishwasher just turned 3 years old and guess what the basket is starting to fall apart. I had purchased extra Warranty from Sears just to be told the Silverware basket is not covered. I argued that I bought the Dishwasher to also wash my Silverware along with the rest of my dishes, but they would not cover it. So I called Whirlpool Canada and they are sending me a replacement basket with no charge. Now with the other comments I've read, I'm aware that I'll probably have to order another basket in 3 years. You would think Kitchenaid would recall these dishwashers or at least give you a lifetime of baskets for your dishwasher.
marion Mackiewicz on 2014-01-04:
KUDS30Ixbt1 Dishwasher--The silverware basket keep falling apart Worst design I have ever seen in a basket.I had to wire it together to use it Will not buy a kitchen aid again.
Paul on 2014-01-21:
Really happy I found this site as we are having the same problem with our 3.5 year old basket. Sure enough the pattern of decay follows along the heating element below. Just got off the phone with KitchenAid/Whirlpool where they were sorry for the problem and offered a 25% discount on a replacement, bringing it to somewhere over $50 with tax and shipping! Thankfully they did confirm the part number (Whirlpool 8531233) which matched what I had found on Amazon for $33.00! Really a shame that Whirlpool is not standing behind their product on this as the dishwasher otherwise works great and tremendously better than the worthless but expensive GE profile product it replaced. Will now think twice before buying KitchenAid again.
Deb on 2014-02-05:
Same thing here-my Whirlpool Dishwasher is 4 years old and the utensil basket is just melting away. So far three compartments have holes.
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Two Drawer Dishwasher
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I had owned two Kitchen Aid dishwashers (from 1977 to 2009) and loved them. In 2009 I bought the two drawer dishwasher and I was warned by the salesman and my husband, but because of my experience with the other two, I went ahead anyway. To say that I am disappointed, is an understatement. I hate it.

The space is awkward and inefficient. We are an elderly couple and don't need much room but this space is hard to use and I end up washing things by hand as it is too difficult to pack so that dishes will get clean. It does not dry my dishes half as good as my previous Kitchen Aids. I start it at 7:30 A.M. and come back at 11:30 A.M. and it is still going -- how is this saving energy. Even after 4 hrs, when I unload there is still water on the dishes plus I don't like listening to it for over 4 hours.

I am going to write the President of the company as I am so upset. I have to eat crow and confess to my husband that he was right too.
     
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WP2008 on 2011-09-06:
Hi my name is Kyle and I am a representative of KitchenAid. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via Facebook (KitchenAid) or Twitter (KitchenAidUSA). Or contact us directly via e-mail KitchenAid_Digital@kitchenaid.com please include your user name and what site we contacted you on for our records.
At Your Service on 2011-09-07:
A couple of companies produce these two drawer dishwasher options. I've never really had an attraction to them. The problem you're speaking of is that they operate on an enhanced air drying principle similar to European models. And, yes, even though they take longer to wash and dry, there are certain aspects to them that are very energy efficient.

I've got to give you kudos though for being able to admit your own mistake and taking the responsibility; especially where the sales associate was even trying to steer you away from the unit.
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Terrible Customer Service
Posted by on
My husband and I spent over $700 on a KitchenAid dishwasher on 12/23/10. After a few weeks, started having problems with it shutting off mid cycle. After 3 months, eight repair visits and 4 replaced parts it is still not working. KitchenAid says our warranty does not entitle us to a replacement, only repairs. The problem is not being fixed and service tech says he's seeing it constantly with their products. It's a poor design and they do not stand behind their products.

Once they have your money, they don't care. Never buy a KitchenAid/Whirlpool product.
     
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tnchuck100 on 2011-04-05:
KitchenAid at one time was the best dishwasher on the market. Those times are long past. The name was sold years ago. Today their junk is the same as every other manufacturers junk.

In the future find the cheapest without electronic controls. MUCH more cost effective.
trmn8r on 2011-04-05:
We had a 1975 KitchenAid, and that thing was built like a tank - very reliable. From what I hear, those days are past.

What a horrendous experience! I'm sorry. It sounds like you are stuck with a piece of garbage.
Chris on 2012-11-05:
I had the same problem with my dishwasher, three visits from KitchenAid techs. Two said they would not wait for the cycle to hit the problem and left. The third said "I know exactly what that is and so does KitchenAid, it is a known problem that they try to avoid fixing". My dishwasher is currently awaiting the 5th repair in less than two years, I first took over 1 month for them to fix. The products are not what they used to be, no more Kitchen Aid in my house.
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Made in America NOT
Posted by on
In 2005 we rebuilt our whole kitchen and wanting to buy American I bought Kitchenaid top of the line dishwasher, stove, and fridge. IN the past 5 years the dishwasher was worked on 4 times, the fridge once, only 2 weeks after the repairman who was fixing the dishwasher said " no worry about the fridge they hace made that one for years..upps then the ice maker goes out. The stove real junk 4 repiars on it and I was told NEVER to use the self clean because it gets to hot and burns out the circuit board that runs everything GREAT ... and now here comes the holiday and the stove is out NO FLAME anywhere..now 5 repairs. But American all the parts that broke were from Mexico and the new ones are from Taiwan ? American what ? Should have gone to chinatown and bought Japanese..
     
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Helpful on 2010-09-01:
Just because parts are produced outside of the U.S. doesn't mean the company is not a U.S. based company. Realistically, I don't think there is any manufacturer that both creates all its parts and assembles the same within the U.S.

Your comments seemed more directed at the fact you're having the products being repaired more frequently than expected. I can appreciate your frustration, but have never had a problem recommending Kitchenaid products, as they are very typically very high quality. Unfortunately, it's as I've always stated, there is always a possibility of breakdown with even the very best of products.

Have you checked with the retailer you've purchased said appliances through Hillbilly? Some offer, at very aggressive pricing, extended service protection guarantees. Among other things, these guarantees generally offer the consumer a replacement of the appliance if the product is determined to be unrepairable, or a "lemon".

Contact the retailer and let us know if they can't be of any help.

Thanks so much for the post.
Venice09 on 2010-09-02:
Complaints like this are becoming so common and frequent that there should be a stock review where you can just fill in the name of the brand. KitchenAid doesn't sound very reliable but then neither do any of the other brands. That's why I refuse to buy anything expensive.
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Kitchenaid-Whirlpool JUNK!
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While normally patient and eager to give the benefit of the doubt, I've had it with Whirlpool products. We own two homes fully equipped with Kitchenaid appliances. Appliances in both homes are just over four years old. Primary home oven control board has failed. Dishwasher control board has failed twice along with one-time failure of door counter-balancing parts. While to Kitchenaid's credit, they were kind enough to make concessions on what we paid for the parts, the multiple failures and labor costs incurred are inexcusable. House #2 has high end architect series kitchen. Fridge defrost mechanism has failed once, still not working quite right - and now self cleaning mechanism on dual fuel range oven is inoperable.

I'll shed no tears when Whirlpool goes the way of GM, Chrysler and other major US companies whose short sighted examination of today's bottom line will crush the company's long term success. STOCKHOLDERS BEWARE.
     
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MaytagMauledMe on 2010-08-04:
please check out my comments on Whirlpool/Maytag. Whirlpool owns Maytag, Jenn-Air, Amana, Magic Chef, KitchenAid, Crosley, and a couple of other well-known companies that sell household appliances. Since Whirlpool now has the biggest percentage of this market, produce quality and customer service has suffered. Too bad. Their products used to last practically forever. Now you will be lucky to get a year's worth of use ( the length of the warranty).
Jammer0108 on 2011-03-01:
Bought the whole suite of Kitchenaid appliances in 2004, I now have had to replace dishwasher, washer, dryer, and now microwave/range ovens. The only things still standing are the refrigerator, which had work done before, and the compactor, which had no problem.
DO NOT BUY KITCHENAID!!!!!! I swear that I will never ever consider any Kitchenaid product again, and I will tell all my relatives and friends to stay away from the junk under this so-called high-end brand.
Whirlpool - Nooo! on 2013-06-17:
Purchased a home with Whirlpool oven and Dishwasher. The appliances are about three years old. Have had nothing but trouble with the dishwasher
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Doors of Microwaves and Dishwashers are defective
Posted by on
Rating: 1/51
GLADEWATER, TEXAS -- I bought all Kitchenaid appliances in 1996 and they were fine. In 2004 I moved and bought all Kitchenaid for my kitchen again. They are terrible.
Something in the doors break and the doors become heavy and fall if you don't hold on tightly. I had the Microwave door fixed once and it is broken again. Now, the door of the diswasher has done the same thing. If they just keep breaking, what is the use of fixing them.
     
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trmn8r on 2012-10-13:
I bought all GE appliances in 1995 and they still work fine (knock on wood).

The problem is appliances appear to have been cheapened across the board at some point, and they don't last at all anymore. It's a terrible state of affairs for consumers.
Autumn on 2012-10-13:
I've had the same thing happen to my Kitchen Aid dishwasher several times. I believe that it is called the door pulley system. When it breaks the door becomes dead weight after a very loud noise. I was told that it is something like when the springs on your garage door breaks. It scares the heck out of you when it does break the noise is so sudden and so loud.

It was worth it to me to call a repairman and have the pulley system replaced. I've done this several times and it was cheaper then buying a new dishwasher. Keep the dishwasher under warranty like I do now, so that if it breaks again it isn't money out of your pocket.

It's important to make sure that you don't let the dishwasher door fall down when your pulley system fails, because it will bend the door, which isn't covered under the warranty. That is what happened to mine, but I'm lucky that so far it doesn't leak, which the repairman told me was a possibility.

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Dishwasher motor went out one week after the 1-year warranty expired
Posted by on
Rating: 1/51
My motor pump went out one week after my one year warranty expired, and it cost me $452 to have repaired. This is the last Kitchenaid product that I will purchase. Also the rollers on the top tray broke after one year, they switched from metal parts to plastic parts. Even though it went out one week after I purchased it, they would not cover the cost for the repair, I was very discouraged that they would not even consider covering the costs.
     
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KevinTX on 2012-06-01:
Sorry, that's just the luck of the draw... one week AFTER warranty expires.. ouch.
trmn8r on 2012-06-01:
The unfortunate part about warranties is that they expire. Sadly, one week after expiration is one week. If the warranty were 1 year and one week, you would have been covered.
Ken433 on 2012-06-01:
KitchenAid USED to be the best of the best dishwashers back in the days when it was made by Hobart Mfg. Now Whirlpool owns the brand and has run it into the ground. I was in the appliance business many years ago and sold many KitchenAid dishwashers for a small, servicing dealer I worked at when I was just out of high school and saw how long they would last (25 years in many cases). My parents old house still has a fully functional KitchenAid from the early '60s!. Sadly, nowadays this isn't the case. Whirlpool itself used to be a decent appliance manufacturer, but that seems not to be the case any longer.
WP2008 on 2012-06-07:
Hello sthuemling. My name is Melanie and I am a representative of KitchenAid. We apologize about the frustration you have experienced with your dishwasher. If you still need assistance, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (sthuemling), your phone number, your address, the full model and serial number, and email the requested information to KitchenAid.Digital@kitchenaid.com. We would be happy to review your concerns further. Sincerely, Melanie.
Bernie on 2013-10-02:
Melanie from KitchenAid...can you please respond to this msg..I bought a KitchenAid dishwasher and stove in sept 2012 and as of last night (Sept 30, 2013) the water will not drain out. I am told that it is out of warranty and I am a very dissatisfied customer....from reading all the other complaints on consumeraffairs.com and other such websites it appears that KitchenAid has a major quality issue. Please contact me so I can get my dishwasher fixed under warranty.
thank you
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My dishwasher
Posted by on
550 JULIENNE STREET, MISSISSIPPI -- My husband and I built and moved in April 2010.

The problem was with the top and bottom rack of our new dishwasher. It was too narrow and would fall off the side supports inside the dishwasher, causing the rack to fall onto the main spinning "washer" on the bottom of the dishwasher.

Best Appliance (warranty service company) had replaced the top culinary rack several weeks ago. When the repairman was replacing the top rack, I pointed out that the bottom rack needed to be replaced as well. He came back on Monday, July 12 to replace the bottom rack. The new rack has the exact same problem. So obviously the fault lies with the dishwasher.

The dishwasher does not clean good at all since the bottom spinner is stationary during the wash cycle because of the rack resting on the it. Best Appliance left us hanging and told us to take it up with Kitchenaid. It's been over 4 months and we still do not have a dishwasher that is operational.

This is the worst warranty and customer service I have ever experienced. I'd like to know what options we have as far as replacing the entire thing or at least getting this rack situation resolved.

Sincerely,
MsFit
     
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Helpful on 2010-07-22:
Hi Msfit. First, I love your screen name. That aside, I think I may be of some help. If you would, post the model and retailer where you purchased the unit.

I agree that it sounds as if the tub of the unit has been damaged, making the unit not operational. The process of getting it taken care of may be through the retailer you purchased said model with.

Please let me know.
Venice09 on 2010-07-22:
It sounds like a poor design, the consumer's worst nightmare. It's hard to get a resolution when you're stuck with a poorly designed appliance. You bought a dishwasher and four months later still can't use it. There is no excuse for that. Have you contacted KitchenAid? It is their design afterall.
2cent-er on 2010-08-22:
is this a stainless steel d/w?? there's a fix for that.you need a different service co to come out.
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