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KitchenAid Refrigerators Consumer Reviews - Page 3

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KitchenAid no longer produces a quality product
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We purchased a house that had all new KitchenAid appliances (their top of the line products). The appliances have been a nightmare. The repair guy is here so often he knows my pets' names. Remember when you could expect an appliance to last 15+ years? The repairman says that it seems most of the newer KitchenAid he sees are replaced in about three years. I find that unacceptable both from a value perspective and in terms of environmental pollution.

The regular size dishwasher does an acceptable job of cleaning the dishes as long as things like grits and oatmeal are thoroughly rinsed off first. Otherwise it leaves fine particulate on everything in the top shelf. It makes an awful grinding noise intermittently that sounds like a bad gear. The drawer dishwasher doesn't do a good job of cleaning the dishes. The seals on the drawer went bad in less than a year. The repairman said that the drawer dishwasher has to be run at least once a week and even then the seals go bad really fast.

Both the convection wall oven and the combo micro/conv (built-in) have had their controls replaced and still have intermittent problems. The self-clean stained the interior of the oven and damaged the controls. When the repair guy replaced the controls he suggested that I not use the self-clean again unless I really wanted him to have to replace the controls again. The refrigerator is noisy and the ice maker is a mystery. Sometimes it actually does what it is supposed to, sometimes it will take days to make more than a half glass of ice. The seals are already going bad.

It's irritating enough that the appliances are so problematic. What makes it worse is the parts unavailability. Once he came back within a week with the parts to repair. Usually takes 2-6 weeks. We stretched to buy this house. Now we're having to really scrimp so that we can replace all of the kitchen appliances. You can be sure that we won't be replacing them with KitchenAid or any other Whirlpool product (KitchenAid is a wholly owned subsidiary of Whirlpool).

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KitchenAid Does Not Stand Behind Their Expensive Appliances
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BENTON HARBOR, MICHIGAN -- My 5 year old side by side Kitchen Aid refrigerator main board is going out and the only solution offered is to send them the board so they can rebuild it and send it back in 2 months. Are you kidding me? I spent almost $6000 on this appliance as I thought it would last me a long time. I would like others to contact me and see if we can get a class action lawsuit against this company?

Let's see if they get our fridges fixed maybe new ones since they don't make parts. This seems like a more common problem than any of us were aware of. I will be contacting their CEO ** to let him know what horrible service this is, "sorry we don't make the parts anymore". You will be without a refrigerator for 2 months???

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Will Never Buy a Kitchen Aid Product Again!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK -- My refrigerator is only 8 yrs old, and stopped working. I was told by a "certified" Kitchen Aid repairman, that I needed a new compressor which was $200 and a pan heater which was $100. Compressor was covered, pan heater not. Not bad, right? Wrong. The labor I was told was going to be anywhere from $1500 to $2500 dollars, and only a 30 day warranty. My refrigerator cost about $6000 to start. I said no way and went with a non-certified repairman who told me that he suspected it was something else, and it turned out to be a hole in a coil in the freezer which was leaking.

So for a total of $575 it was fixed. This was after waiting 3 months for a pan heater that was on a nationwide back order that I never needed. Had I used that guy, the problem would have still been there and I would have been screwed for a lot more money. Customer service is terrible, you cannot talk to anyone in charge. The repairman I used said lots of problems with Kitchen Aid, and to go with sub-zero.

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Stopped Manufacturing Main Control Board
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I own a 7 year old KitchenAid 42" side by side built in refrigerator. The refrigerator side wasn't cooling. A certified technician came out and informed me the refrigerator needs a new Main Control Board. The problem is... the part is no longer being made. I have been told all kinds of stories... the plant was destroyed in a typhoon, tsunami, hurricane (take your pick). My only choice was to remove the board, ship it to be reconditioned and have it shipped back. All said and done, I will have been without a refrigerator for 2 1/2 weeks.

When I complained directly to KitchenAid, they offered me a new refrigerator at the "Friends and Family" discount. The part should retail for about $225. Why would I spend $6000+ for a new refrigerator when the part is so inexpensive? I am wondering if the control board is defective and KitchenAid is trying to cover it up.

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Worst Warranty Ever
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CHICAGO, ILLINOIS -- I purchased the warranty that KitchenAid authorizes and it was the worst experience I have ever had with a warranty company. My refrigerator stopped cooling and they would not send anyone for five days. I was told several different stories - one that I should call a company was not on their list of repair people and they would pay me directly for my out of pocket expense.

When I double checked on that I was told that was not true and they would not reimburse me. Five days later after my food had spoiled not only one company came but three companies either came or called to say they were on the way. They said they had no emergency plans. I would buy a new refrigerator (not a KitchenAid) rather than pay any more money for a warranty from them.

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KITCHENAID SUPERBA SIDE BY SIDE REFRIGERATOR
By -

I have read a number of reviews on Kitchenaid and have to agree with the fact their products do not stand the test of time. I bought a house in 2002 with all Kitchenaid built insurance The products, refrigerator, oven, stove top, exhaust and dishwasher all were new. Almost immediately, the refrigerator stopped dispensing water or ice. The problem was a faulty electrical cord which after a few calls did send out a new freezer door. After that the ice maker worked but the indoor dispenser would not dispense ice and there was a tremendous build-up of ice in the freezer. The fault was that the flapper that keeps the warm air out of the freezer compartment would not close.

I called and a technician came out diagnosed the problem and had miraculously an aftermarket repair kit. Cost $450. A year later plus two days, the same fault happened. I again called the technician and he diagnosed the same problem in the door. Installed another aftermarket repair kit and unfortunately told me the warranty was for one year. Since it was two days over, I had to pay. The ice dispenser in the door has failed again. I now have a dish towel keeping the air out.

DON'T PAY FOR HIGH END KITCHENAID PRODUCTS - HAVE REPLACED THE DISHWASHER AND GLASS DOOR TO THE OVEN. NOT WORTH THE PRICE AND ALTHOUGH I INITIALLY HAD A GREAT EXPERIENCE WHEN THEY REPLACED THE DOOR TO THE REFRIGERATOR WITH AN UNANNOUNCED RECALL. THEY DO NOT STAND BY THEIR PRODUCTS. I HAVE A KENMORE THAT I BOUGHT IN 1978 THAT STILL WORKS AND PRODUCES ICE.

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$6000 Refrigerator Unrepairable
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

USA, WASHINGTON -- I purchased this high end refrigerator in 2008 for my new home... along with $10,000 additional dollars worth of Kitchenaid appliances. It stopped working on January 11, 2014. The local authorized dealer and repair sent the circuit board back twice to be rebuilt. I am told that this board cannot be repaired and I can wait until 2020 (that's right!!!) for a new one or I can accept a pro rated exchange; the details of which I am still waiting to hear.

In the last month I have spent endless time on hold for various departments to help with this problem. Please tell me what the lifespan of such an expensive appliance should be. I would like to know if this company expects consumers to send all these huge refrigerators to the landfill every 6 years... and how will we afford new ones? This is a huge disappointment and I still do not have a refrigerator after 2 MONTHS!!!

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French Door Unexpectedly Flies Open
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- Bought the Kitchenaid KBFS20EVMS counter depth french door bottom freezer refrigerator in May 2012 and have had two main problems, one of which is still unresolved after three service calls. After 9 months of use, the compressor and condenser failed. Luckily my local appliance retailer arranged to have it repaired.

Second, ever since I bought the fridge, the right French door does not work correctlyonce it reaches the 90-degree point, it flies open and bangs hard against the hinges, rattling and occasionally throwing items out of the shelves. I have had three different service providers come out and adjust the doors, level the fridge, they even replaced the cam inside the right door located at the bottom hinge.

But the problem persists. If you don't hold on to the right door when you open it, it crashes open and things will fall out if they are tall. I have only seen one or two such complaints online. What's even more interesting is that when I went to some of my local appliance showrooms to look at the product, the door slowly opens throughout the 160 or so degrees of travel, not at all like mine. Do I have any redress from Kitchenaid?

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Design Flaw in My Ice Maker Machine.
By -

I purchased an ice machine in 2008. I Bought a 5-year warranty. The ice machine stopped working so I called for service. The warranty Co. sent a repairman, he fixed a pump and it still didn't work. He leaves and I don't hear from him for two weeks. I get a call from the warranty co. and they said ice machine was not under warranty because of corrosion on some wiring. So I called KitchenAid.

They said they would send out a service repairman but, I would have pay $70 for a second opinion. He came and checked it out and found that the copper pipe sweats and drips on the wiring harness which then corrodes and shorts out the unit. The repairman said this has happened before on other units. I called KitchenAid and got NOWHERE. It is not my design, it just my mistake buying this ice machine and finding out an extended warranty with KitchenAid means nothing.

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Ice Maker in Kitchen Side by Side Refrigerator Freezer
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I purchased a KitchenAid side by side refrigerator freezer. Shortly after, I had to call KitchenAid, the ice maker didn't work. They replaced the flap and said all is good. A week later, it was leaking and ruined the wood in front of the refrigerator because the flap was still leaking. I called them back, they said it wasn't covered under warranty and it was going to be over $200 and the tech told me I needed to better maintain the ice maker. So I made sure that I used it every day, but that didn't help.

The ice continues to freeze up and makes it where the ice never comes through the door. You can reach in the freezer to get ice, but you have to use an ice pick to break apart the ice. This is so irritating and KitchenAid should stand behind their products. I'm beyond disappointed in their customer service and the appliances. If anyone can help, please let me know. Thanks!

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KitchenAid Refrigerators Rating:
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1.0 out of 5, based on 19 ratings and
35 reviews & complaints.
Contact Information:
KitchenAid
Customer Satisfaction Center
P.O. Box 218
St. Joseph, MI 49085
1-800-422-1230 (ph)
www.kitchenaid.com
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