KitchenAid Gas Ranges

3 reviews & complaints.

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Superba Gas Range is NOT Superb!!!
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WISCONSIN -- We bought a KitchenAid gas Superba freestanding range in 2004. Our previous $750 Kenmore range was so under-powered that it would not boil water. So we spent $1500+ for the KitchenAid expecting cooking bliss. The burners are work great, but I quickly learned what a stupid idea it is to put a flat black glass top on a gas range: It's impossible to keep clean and in the event of a boil-over you really have a mess. We have tried everything to clean the surface and about the only way is by using a razor blade. Never again will I buy any stove with a glass top! The convection fan is a joke since it actually takes far longer to cook things with it on than with it off. The oven has always been hotter on one side and I've never been able to bake more than one tray of cookies or one pan of muffins or one casserole at a time without having part turned out burnt and part still doughy or uncooked. We've had lots of problems with getting the stove to light, then a big POOF of flame when it did, and finally it won't light at all. It is a poorly designed POC with the electronic oven controls in the front where they are subject to oven heat, spills and splatters. They sure don't build ranges like they used to. Now nearly every range is loaded with electronics, so I guess if you get five years from one, you should consider yourself lucky.

Have been researching ranges since my oven bit the dust three weeks ago and am debating whether to spend $3500+ for a well-build manual range without electronics and hope for the best or to get a cheapy range, expecting to throw it away in four years. Either way, I'll never buy another KitchenAid product. Their mixer is great, their ranges are junk.
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Anonymous on 05/11/2009:
If your going to throw that kind of cash into a new unit,look into Viking or Wolf.They make some great pro style ranges
cooldogsmom on 05/11/2009:
Both Viking and Wolf have had some serious quality issues in recent years. Unfortunately, Wolf has added an electronic panel to their dual-fuel stoves and are using the nightmare-to-clean black glass top! We saw a Viking and were not at all impressed. Both are over-priced, probably due to name recognition.

I'm looking for a well-built, manual stove with a stainless steel top that can contain spills and is easy to clean. It's got to have stainless steel construction and sturdy, cast iron grates, not covered in porcelain. A self-cleaning oven? No thank you! It's got to be something like a good piece of furniture built on a hardwood frame - that is worth having reupholstered when the fabric is worn. For a range, I want it to be quality-built and worth rebuilding after giving many years of dependable service. I don't think that's too much to ask. Right now, the front runner is American Range.
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Kitchen Aid lies to its customers and does not stand behind its products!
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I purchased Kitchen Aid Gas Range 4 years ago and I have had a technician at my home each year since I purchased the range. It is always the same issue, when I turn on the self cleaning oven feature the thermostat fails. This requires a service technician and $180.00 to fix the ranges design defect each time it fails. Kitchen Aid tells me there is no problem but, each time the technician visits he tells me there is a service notice on the ranges web page informing him what’s wrong, strange that the stove has a notice for the technician but the stove has no design flaw!
I just had the technician at my home again today, now the Kitchen Aid tech web site tells my technician that the stove has a new service notice. It details the problem; electronics won’t work and oven door won’t open after self cleaning feature is engaged. Solution, install a modified fan assembly and new thermostat. When I challenge Kitchen Aid about the service notice they tell me there is no recall or problem with the range. This sounds a bit like Toyota and the “there is nothing wrong with our cars” speech, only to be followed up with the recall of several million vehicles.
I have had nothing but problems with its Kitchen Aid Range, I have had similar quality issues with the matching above the range microwave oven, I suggest that you avoid this brand like the plague until the manufacture takes notice of its quality control problems and learns not to lie to its customers. If you have questions you can contact me, I will give you a tally of the manufactures customer service lies and the dismal quality of Kitchen Aid’s expensive products.
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yankeefan! on 03/03/2011:
Interesting post however kitchen aid provides great service over and over again. Perhaps your being rude in your inquiry? Often most manufactures work better with when your nice. After what point of use of product do you expect not to have start paying for failure? Did you purchase your extended warranty? Try calling the store where you purchased it from if you feel you have a valid complaint.
azRider on 03/04/2011:
you do know that Toyota was found faultless by a study from the government. turns out nothing was wrong with the cars after all. They had no issue with electronics. maybe the same is here. your expecting to much or maybe your harder on the machine than most. seems to me they keep repairing and old 4 year stove and never say no.
Anonymous on 03/04/2011:
After the second failure, I would of just stopped using the self cleaning function. After the warranty all repairs are the responsibility of the owner unless you purchase an extended warranty.
Venice09 on 03/04/2011:
Toyota was not found completely faultless. Electronics may not have been to blame, but "Close to 100 deaths have been linked to the accelerator problems and the government and press reports found evidence that Toyota concealed the problems and fiercely resisted safety recalls or repairs or any admission of fault."

If the same defective part keeps failing on an appliance and it's a known problem, there should be a recall. How many times should the customer have to pay for the same repair? It would be cheaper to just throw it away and buy a new one. Oh, wait!.. Could that be the plan?
pipewelder on 07/14/2011:
I think the device you are referring to is the T-O-D aka thermal overload device. My husband replaced this item three separate times and finally we decided it was cheaper to buy a can of oven cleaner, lol. I phoned Kitchenaid about this problem and they said they had never had a complaint on it....wrong. As far as purchasing extended warranties. Really? When you buy a product, shouldn't it be worthy at least for a few years? If I have to buy an extended warranty, why by the product? The company should stand behind what they sell. As far as being nice goes....try being NICE after a few bucks have left your wallet. I'm so tired of substandard products being put on the market and paying top dollar. Just my 3cents worth.
pipewelder on 07/20/2011:
I received a phone call from Whirlpool, aka, Kitchenaid, concerning my "problems" with my Kitchenaid range. The fellow who phoned was really nice but of course after five years of owning this appliance, there wasn't much he could do and I do understand that. I just won't buy any more Kitchenaid appliances. I'm sure that won't hurt their business as I'm just one individual, but I also won't recommend their products to anyone else. It always starts with just one voice.
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Range Problem
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MUNCY, PENNSYLVANIA -- My daughter purchased a gas range model KGRK806 on sept. 19, 2006 from Sears. now the control panel needs to be replaced, but she does not have a serial number because it has come off because it is placed on a sticker in the drawer area. service will not honor the warranty until she has a serial number and it will cost 700 + to replace. She has 3 little girls and does not have any extra money for that.

After she paid that amount of money for the range, it certainly should have lasted longer than that.
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Anonymous on 07/25/2008:
You would think that a major corporation like Sears would have that information in their system.Just another way Sears tries to "get over" on the average consumer.

Sept 2006,the unit may only have a one year warranty,have your daughter call the manufacturer(Whirlpool/Kitchen Aid) and explain the situation to them.
SilverWngs71 on 07/25/2008:
Sears does not record the serial #'s on the appliances. Also, without a serial # the unit cannot be registered, UNLESS it was registered upon unit being installed into the home. The serial # is what registers the appliance with the maker.
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