PALM CITY, FLORIDA -- While we were away, the person checking on our house discovered that the KHMS155LSS Kitchenaid microwave was running by itself, even when the door was opened. The only way to stop it was to unplug the microwave. The unit was past the warranty date by a few months, but because we had previous problems with the Mag Tube wiring, Kitchen Aid agreed to pay for the repair. A service technician replaced the Control Panel, and then when we returned we discovered that although the unit sounded like it was running, did not actually heat anything. The technician returned and replaced the Mag Tube, but it still did not work. He ordered a new Capacitor and a new diode, and when those parts were replaced, the microwave finally worked. The serviceman told us that he has had the same problem with other Kitchen Aid microwaves, and that this is a definite fire hazard.
It worries us to think that we still may have such a fire hazard in our kitchen. I would never buy another Kitchen Aid microwave. On the plus side, Kitchenaid did pay for our repairs with the exception of our first loose Mag tube wiring, which cost us $102.
MANALAPAN, NEW JERSEY -- 1. In January, 2007, I purchased a new home in an "Active Senior Development". The Kitchen appliances came with the home. I am living here 5 1/2 years and have had on going problems with the refrigerator, ... read full review2 Replies - Latest reply on 06/28/2012
In 5/05 I purchased an oven and microwave oven in the superba line. This is two ovens combined in one unit. 3 years after I purchased the light in the cavity went out. It cannot be replaced by anyone but a technician. It cost $180 to replace. The springs in the door broke, and currently the unit goes off and on erratically. Kitchen aide is willing to cover parts only and it's already cost another %80 to have the tech out to assess.
2 Replies - Latest reply on 01/28/2010Add reply
He tells me $100+ for the springs and the control panel may need replaced, that's $500+. U bet right away.
Kitchenaid service is non-existent and they will never see my business again, not for a part, and appliance, not a hello.
On September 12 2009, a frightening explosion occurred while my wife was cooking at the stove. The back splash of the 9-year-old oven/range shattered to pieces. The magnitude of the explosion was such ... read full review5 Replies - Latest reply on 01/22/2014
Problems with Kitchenaid appliances
PASADENA, MARYLAND -- We have a Kitchenaid refrigerator, dishwasher, and oven. All have had major problems and they are not even 5 years old. The oven has had electrical switches (located underneath the temperature control ... read full review1 Replies - Latest reply on 01/29/2009
We bought this range 2 years ago and have used it for about 6 months in that time period. We are presently waiting for a repair to fix the fan on the convection oven. I decided to use the self clean for the first time and after an hour the oven shut off. The reason was the thermostat failed. We replaced the thermostat and tried again and it did the same thing. The technician said that this is a problem on this model. Should this not be a recall?1 Replies - Latest reply on 07/25/2011Add reply
I purchased a model KUIS18PNTW2 ice maker in July, 2010. It worked fine for almost 6 weeks then suddenly stopped making ice. I checked everything indicated in the manual and found no problems. Kitchen Aid sent a service person but three trips, two new parts, and five weeks later, it is still not working. I asked Kitchen Aid for a replacement and it became apparent that would not happen any time soon. They did offer to extend the warranty but that isn't much help if they can't get it working again. 1 Replies - Latest reply on 10/03/2010Add reply
Kitchen Aid Food Processor
BARRIE, NEW YORK -- We so bought a Kitchen Aid food processor in Canada. $350.00 and the bowel cracked making the unit unusable as it won't lock. We have waited 11 months (2008) with no parts. RUDE CUSTOMER SERVICE, wonder ... read full review3 Replies - Latest reply on 01/27/2009
BIRMINGHAM, ALABAMA -- We bought 5 KitchenAid appliances from HH Gregg in December 2007. The ice maker worked intermittently until March 2008 and then quit completely. We have had 8 service calls and replaced 4 parts. It still does not work. We paid $1,400 for the ice maker and have been having to buy bags of ice for 5 months. Kitchenaid/Whirlpool Customer "NO" Service is very arrogant and condescending and refuses to replace the defective unit. HH Gregg has asked Kitchenaid to replace the icemaker, but they obviously don't have much regard for HH Gregg either.
1 Replies - Latest reply on 07/14/2008Add reply
Kitchenaid has offered us a 6-month extended warranty, but I can't understand what good that will do us for an appliance that does not work at all. I guess we can meet a repairman at our house every 2 weeks for six additional months before we accept the fact we have been cheated and buy a different brand ice maker. I wish we had read reviews on the internet before we remodeled our kitchen.
We bought Kitchen Aid appliances thinking we were buying quality products from a reputable company. We were badly mistaken.