KitchenAid Consumer Reviews - Page 4

CHINO, CALIFORNIA -- The rotisserie burner failed to light on this $799 grill I purchased at Lowe's. Because I did not discover the failure within 30 days, Lowe's has refused to consider my problem. Five phone calls to Kitchenaid aka Nexgrill Industries have resulted in an over-the-phone diagnosis that there is a faulty gas valve. The one year warranty only requires Kitchenaid to supply the part. It is my responsibility to have it installed. I have owned about six outdoor grills in my lifetime and I have never had a problem. None of those previous grills cost more than 50% what I paid for this Kitchenaid grill. Buyer beware!

BENTON HARBOR, MICHIGAN -- I have had my KitchenAid double oven for two years and since I don't use the bottom one often I have never had to use the self-clean function. I used the oven the holidays and turned on the cleaner for the first time on Thursday, December 29th and an hour later the interior door shattered. Pieces of hot glass came out of the bottom and scorched my hard wood floors. KitchenAid says I didn't have the extended warranty so I had to buy the extended warranty for $307.00 in order for them to send someone out.

I believe this is a manufacturer's defect since the self-cleaning function had NEVER been used before. I posted my concern on KitchenAid's Facebook page and received a message to send my contact information to a specific email address and someone would contact me. Then they took my post down. No one has contacted me.

Today when the repair person showed up he had not been informed about what had happened and he didn't have what was needed to repair the oven. I received a call later today that it was on back order. How many ovens does KitchenAid have blowing up? I have over $10,000 worth of KitchenAid products in my Kitchen that are two years old or less. I want my $307.00 returned and I want my oven repaired or replaced.

I purchased a high end stainless steel KitchenAid Trash Compactor, Model Number KUC503FT550, Serial Number SY0371126, on June 21, 2009. In October 2010, 16 months after purchase date and 4 months after one year warranty expired, my trash compactor broke. I live alone and the compactor does not receive high use. After dealing with KitchenAid and having them set up a service call, the vendor never showed. I set up a service call with the vendor I purchased the Compactor from.

After reviewing the compactor, I was told that the "Plastic" Main Drive Gear broke and would need to be replaced. KitchenAid was only willing to give me a 10% discount on the part but I had to pay for the service call and shipping. Three months later to the date, my compactor has broken once again. I have talked to KitchenAid today and was told that they do not have a Lemon recall program, no recall on it nor would they replace the compactor which is not two years old yet. My service representative is on his way to try to fix it for the second time in less than two years. Do I have to replace the plastic Main Drive gear every three months?

After dealing with KitchenAid, which I thought was a reputable company, I would not recommend purchasing a trash compactor from them or for that matter, any appliance from KitchenAid because, in this circumstance, KitchenAid does not stand behind their merchandise. This compactor cost $1,000. I wish I had a compactor that worked so that I could trash this one.

We built a new home two years ago. We thought that we were splurging when we installed all new KitchenAid appliances (counter depth fridge, dishwasher, built-in oven and microwave and 6 burner gas stove). Within one week of installation, the freezer completely froze up and the water/ice maker didn't work. The store through which we purchased the appliance had to order a new door to fix the problem (this was after 3 service calls to figure out what the problem was).

We waited 4 weeks for the door. They ordered the wrong door. Waited 4 more weeks (and talked them into a loaner fridge for the garage). When the service repairman installed the door, the stainless was completely scratched up! We had to talk them into ordering ANOTHER door!

In the meantime, we begged Kitchen Aid for a replacement fridge, convinced that this fridge was a lemon - no luck dealing with them. In fact they were extremely hateful on the phone. We gave up. Needless to say, upon finally getting the replacement door for the fridge (it works, but the door and ice maker area is again scratched). Kitchen Aid did nothing to compensate us for our time or trouble.

We are stuck with a fridge that looks awful. Even the vegetable drawer gets in the way of the other door and scratches it every time we open it. And to add insult to injury, our digital reading had gone out on our built-in microwave after about 6 months of use. I will never purchase anything that has a KitchenAid logo on it - EVER!

I purchased a KITCHENAID built-in convection oven/microwave (KEMS308SSS) and a SXS counter depth fridge (KSCS25FTMK02) (1/29/09) from a store in Kelowna, BC. They were sold to me as new. The store has since gone out of business. When I contacted Kitchenaid (3/31/10) to repair my oven/microwave combo, as there is an error code on my microwave (F6EO), I talked to Tammy and explained my situation. She then contacted her supervisor and assured me that under warranty they would repair and replace all parts. The repairman came out (4/13/10) and then called to tell me that Kitchenaid would NOT cover anything.

I called Kitchenaid (4/14/10) to find out what was going on and they tell me that they will NOT cover any repairs, because that the store I bought from was NOT an authorized dealer. Is this what they call buyer beware? So, I now have a $4000 oven/micro that is going to cost me at least $1000 to repair (according to the repairman) and a SXS counter depth fridge that if it breaks down I also have to cover all costs. Do I have a leg to stand on? Very frustrating as ALL my appliances are Kitchenaid. Took me 30 years to do renos on my kitchen and it looks beautiful, just can't use my oven/micro. So much for stepping up to the plate and buying expensive appliances.

We purchased a highly recommended KitchenAid trash compactor (Model KUCS03FTPAO) less than two years ago. It receives easy use -- only paper and plastic, with no cans, etc. We just had a cheap, foreign made gear pulley replaced at a cost of $112.80. The pulley had literally broken in half and our repairman told us the replacement part, despite numerous consumer complaints, was made from the same mold as the original. For that reason, he tells us we can expect this one to break within the next year or two. Consumers need to be aware that, based on our experience, KitchenAid compactors have become grossly overpriced and unreliable.

Thank heavens we had the good sense to purchase a different manufacturer's dishwasher rather than accept our salesman's recommendation on a supposedly top of the line KitchenAid product. This part should be recalled by KitchenAid and replaced with something with reasonable reliability. KitchenAid has made a cost vs. profit choice here, and we consumers are paying the price. This is the last KitchenAid product we will purchase and, if what we are told -- that it is actually made by Whirlpool -- turns out to be true, we won't be purchasing Whirlpool again either.

"You get what you pay for" is a line I like to use often on this site. Recently, KitchenAid reinforced this idea with their superb customer service. All of my countertop appliances are KitchenAid Pro-Line satin nickel or stainless steel - waffle maker, toaster, blender, stand mixer, espresso make, coffee mill, and coffee maker. Recently, our pro line coffee maker began to stop brewing coffee - we'd only get 4-6 cups before we received the E2 error. We called two weekends ago and they said it needed a good descaling so we took a day and ran the descaling process several times. Didn't work.

So I got online Sunday, went to the KitchenAid website, used the 'chat live' feature and told the tech that the descaling didn't resolve the problem and we would like to send our coffee maker in for service. She informed me that they do not service the satin nickel coffee maker anymore BUT would be happy to replace our unit with a black pro-line coffee maker, free of charge!

Now, I've had this coffee maker for at least two years, if not more. I was shocked and pleasantly surprised today when the replacement unit arrived on my front porch. Sure, this coffee maker is about $200 new, but with this kind of service, you DEFINITELY get what you pay for... KitchenAid is my brand now... We were on the fence on whether to put Kenmore Elite major appliances or KitchenAid in our new home - this sealed the deal! Great job, KA!

We paid $876.00 on 1.29.09 for a new KitchenAid trash compactor and installed it about a week later. There have been several times that this unit has frozen up but it has continued to work until 10.18.09 when it froze while running, causing us to have to remove it and unplug the motor.

Our repairman today said the plastic drive gear is completely fractured into two pieces and must be replaced!!! This unit has only been used in our home for 8 1/2 months and already the gear drive is broken!!! This compactor is a piece of junk. Beware this brand of compactor as it will not last. I will now have to spend money to buy a new gear as I want this repaired as soon as possible. Avoid KitchenAid trash compactors as they are sorry. I wish I had never made this purchase. Beware this brand as they are totally junk!!!!

Price $5,000.00 for a stove that over 1 years old it is taking so far 5 service calls, and still cannot be fixed. August 2009. Man 1 came to fix and said it needed a computer board, he has to order. Man 2 came with the computer board but said it needed an LED display board. Man 3 replaced it and said it still isn't working it needs a fuse. Man 4 came with the wrong fuse. Man 5 came with the fuse, and said it needs all new replacements, inside the oven something is burning and can't be fixed, until they replace everything inside. Man 6 has to come but at this point I'm seeking legal action! I have no stove and I'm out $5,000.00.

On September 12 2009, a frightening explosion occurred while my wife was cooking at the stove. The backsplash of the 9-year-old oven/range shattered to pieces. The magnitude of the explosion was such that my son aged 21 and his two friends who were noisily working on a project on the second floor of the house were shocked and frightened, and then leaped to the kitchen to find my wife rather speechless but thank God unhurt.

We did take pictures of the oven, and followed with a call to KitchenAid who initially tried to absolve themselves by stating the oven is out of warranty. Eventually they agreed to send a technician without a service call charge, for evaluation. Two people showed up a service repair person and KitchenAid technician. The KitchenAid technician immediately tried to find fault with our activity in the kitchen, “See, there is a cleaning solution in this one gas hole, this can creates an uneven flame that can cause problems, it is either that or you should stop banging your pots and pans against the backsplash.”

Indeed there was a bit of cleaning cream in one of the 20 or so holes of the front burner, which cannot reach the back, however it seemed that rather to address the poor choice of glass as the material for the backsplash, KitchenAid is trying to find ways to absolve themselves. If you are using this model, please be aware of the danger of using this oven.