LA PUENTE, CALIFORNIA -- I purchased a Cecilio CT480 Clarinet from KK Music Store via the (MISTAKE) internet. When the instrument arrived I read the company return policy I thought covered the return of this clarinet. I called the company to check what they meant about return in original condition within 15 days. I tried the instrument for sound - every key was out of tune and could not be tuned. I called for a return number, paid approx $40 to insure and return the item.
It took KK 10 plus days to return (partial) payment - original price minus 20% restocking fee. I called today 10/19/09, to get explanation of this charge. I was told that I had read the wrong return policy - I needed the "free shipping" return policy. I had them to wait while I brought up their website - then I had to have them help me locate this return policy. The wording was very questionable at best concerning the restocking fee.
Needless to say - they had me for over $100 just to look at and try this instrument - not bad way to sell junk!! At least they know they will get something out of this kind of business! I told them that I would post this every place I could on the internet so other people like me would not get caught in their trap. This instrument was junk and their business dealings are a rip-off of the unknowing public!!
Don't buy this instrument and don't buy anything from KK Music. Go to a local music dealer, you will get a better deal, much better instrument and needless to say, much better customer service and if needed, repairs, adjustments, etc without problems.
I am a music teacher and musician that loves to shop on eBay. KK music store is an eBay store that has an excellent feedback score, but that can be VERY misleading. Unfortunately, I had an unfortunate transaction with this eBay store which led to me receiving a negative feedback. I do quite a bit of purchasing on eBay, and I purchased from KK music store a blue pocket trumpet. I waited 2 weeks and never received the instrument. I contacted them via email, and after one week and several emails, they finally responded. They gave me their phone number via email, and instructed me to contact them. This was my first mistake!
They told me that they didn't have that color trumpet in stock, because they received a defective shipment, but I was welcome to wait because a new shipment was expected in 3 days. I waited one week and contacted them via phone again. I told them that I have been waiting for over a month for this instrument, and questioned them as to why they were continuing to list this blue pocket trumpet on eBay if they weren't available. The woman kept trying to sell me the same pocket trumpet in a different finish.
This bait and switch routine went on for 4 more weeks. I eventually asked them for a refund. One week later I received my refund, and I gave them a neutral feedback. After waiting more than 8 weeks for an instrument that was listed and unavailable, and then waiting another week for a refund, I thought that giving a neutral feedback was the nice thing to do. Would you believe that these scoundrels at KK music store responded by giving me a negative feedback? I appealed to eBay, but they were of little if any help. I can't believe that they support fraudulent operations such as KK music store!!!!
MONTEREY PARK, CALIFORNIA -- KK Music Store an (eBay Power Seller) sold me a Cecilio Pocket Trumpet and told me before it was sent they had a defective shipment and could I wait. I said yes but make sure my trumpet has no defects! Then they sent me a defective model. I sent emails back to them with clear instructions & phone calls of what not to send me under any circumstances - they agreed I returned it then they sent me another defective model. Said they would refund my money but I'd have to pay shipping & handling costs: $30 plus approx $15 of my own money to ship it back. So in other words I pay $45 to look at their misrepresented Junk not to mention all the hassle!
Company is selling Cecilio Trumpets which have outside lacquer inside valve chambers to unsuspecting students who don't know any better. They say the reason the outside lacquer is inside the valve chambers is for looks which is absurd. Ebay now knows this is happening & does nothing - they claim they are a neutral 3rd party.
Here's one of my last emails to them: Since you refuse to let me bring my bogus trumpet from KK music to you. If you are serious on investigating this matter just ask KK Music Store to send you a blue pocket trumpet and open up one of the valves then you will see blue lacquer in the valve chambers which no way does it belong there under any circumstances! To allow KK Music Store to continue to sell this junk (unless they sell it as that) mostly to children and their parents who don't know any better and eBay to make money off it is Criminal.. literally!
Victims of KK Music Store deserve nothing less than to be informed of what your investigation (you claim you are doing) finds or it's meaningless and is just B.S. I already have complete evidence of Fraud: The Trumpet and emails correspondence from KK Music store which proves it! You have no excuse to let this continue and eBay is a co conspirator by collecting funds from KK Music. No matter what your guidelines are or that you state you are just 3rd disinterested party.. etc.. etc.. you are making money from Internet Fraud.
EBay Power Seller KK Music Store does not behind their product when it turns out to be defective. I purchased a student violin for my daughter which her instructor (an accomplished musician with several albums to her credit) said was defective and inferior quality due to a number of reasons. I forwarded this information to KK Music and their response was that it was my responsibility to properly set up the violin. I took it to a local music store and they fiddled with it and never could get it to hold key nor were they able to fix the problems with the bridge and neck (probably the reason it would not hold key).
KK Music said they would replace it if I paid the shipping and handling (around $45.00) to return the old violin and for the replacement. This is after I already paid $30 shipping and handling in the first place. They also asked for a written explanation from my daughter's instructor and the music store that worked on the violin before they would authorize the return! Buyer beware if doing business with this retailer. They are very condescending and won't stand behind their product.