RANCHO CUCAMONGA, CALIFORNIA -- I have been shopping online for over five years, and this was the worst experience. One would think, being the USA business, it will keep its promises and provide the better service than other countries; however, that doesn't apply to KK Music as their assets are their rude employees with no manners.
I ordered a violin to deliver in Toronto, Canada. Before I placed the order, I asked several questions related to the quality and delivery to Toronto, and I was promised for the best quality in the price range and if we find anything wrong, they would replace/refund the violin as well as will take care of shipping charges for the return, and the lady kept mentioning that I don't need to worry about anything.
When the violin arrived, it looked different than what I saw on the website as finish was very poor and it looked very flimsy. Since I have no experience with violin, I gave it to my daughter to take it to her teacher. She came back with the teacher's note that violin is broken as one of the strings can't hold the tension, and there was no way she could tune it. Upon contacting the KK Music, I was told that since I was in Canada (due to cold temperatures the pegs might be loose, and I needed to use rosin or some kind of glue regularly to hold the pegs) the violin will not be suitable.
My question was right away to the person that if you already knew about the issue, why I wasn't told when I placed the order, or why are you even shipping to Canada if it is a known issue. Furthermore, the cold temperature can't be the reason of the defect as we are talking about this is in July which is one of the hottest months in Toronto. When I asked to return the instrument, and they should be covering the shipping cost, the woman (I can't call her lady anymore) completely change her tone, and became very rude. When I reminded her about the whole conversation before ordering, she completely denied it and hung up on me.
When I called back asked to speak the manager, I was put on hold for over 10 minutes, and then the manager came with very aggressive tone and said not only I needed to pay the shipping cost (over CDN$ 45) but also need to pay them the restocking fees as the problem I mentioned wasn't the issue as it is known issue for them. When I asked them why I wasn't informed about it, and why are they shipping to Canada? Her response was the salesperson must have mentioned to you. For me any further talk was waste of time. I did lose some money. However, I will never order anything online from USA.
In short, I have a damage useless violin, and I can't do anything about it. After looking this website, I have noticed so many complaints; however, no one is doing anything about this business. Given that online shopping is the way to go, and how come business like are still doing day time robbery? They can ship their damage/garbage products to consumers; knowing there are no consequences for them! I had great expectation from USA authorities to track down this type of scammers since even getting products from China/Asia is much better experience.
I am a music teacher and musician that loves to shop on eBay. KK music store is an eBay store that has an excellent feedback score, but that can be VERY misleading. Unfortunately, I had an unfortunate transaction with this eBay store which led to me receiving a negative feedback. I do quite a bit of purchasing on eBay, and I purchased from KK music store a blue pocket trumpet. I waited 2 weeks and never received the instrument. I contacted them via email, and after one week and several emails, they finally responded. They gave me their phone number via email, and instructed me to contact them. This was my first mistake!
They told me that they didn't have that color trumpet in stock, because they received a defective shipment, but I was welcome to wait because a new shipment was expected in 3 days. I waited one week and contacted them via phone again. I told them that I have been waiting for over a month for this instrument, and questioned them as to why they were continuing to list this blue pocket trumpet on eBay if they weren't available. The woman kept trying to sell me the same pocket trumpet in a different finish.
This bait and switch routine went on for 4 more weeks. I eventually asked them for a refund. One week later I received my refund, and I gave them a neutral feedback. After waiting more than 8 weeks for an instrument that was listed and unavailable, and then waiting another week for a refund, I thought that giving a neutral feedback was the nice thing to do. Would you believe that these scoundrels at KK music store responded by giving me a negative feedback? I appealed to eBay, but they were of little if any help. I can't believe that they support fraudulent operations such as KK music store!!!!
LA PUENTE, CALIFORNIA -- I purchased a Cecilio CT480 Clarinet from KK Music Store via the (MISTAKE) internet. When the instrument arrived I read the company return policy I thought covered the return of this clarinet. I called the company to check what they meant about return in original condition within 15 days. I tried the instrument for sound - every key was out of tune and could not be tuned. I called for a return number, paid approx $40 to insure and return the item.
It took KK 10 plus days to return (partial) payment - original price minus 20% restocking fee. I called today 10/19/09, to get explanation of this charge. I was told that I had read the wrong return policy - I needed the "free shipping" return policy. I had them to wait while I brought up their website - then I had to have them help me locate this return policy. The wording was very questionable at best concerning the restocking fee.
Needless to say - they had me for over $100 just to look at and try this instrument - not bad way to sell junk!! At least they know they will get something out of this kind of business! I told them that I would post this every place I could on the internet so other people like me would not get caught in their trap. This instrument was junk and their business dealings are a rip-off of the unknowing public!!
Don't buy this instrument and don't buy anything from KK Music. Go to a local music dealer, you will get a better deal, much better instrument and needless to say, much better customer service and if needed, repairs, adjustments, etc without problems.
MONTEREY PARK, CALIFORNIA -- KK Music Store an (eBay Power Seller) sold me a Cecilio Pocket Trumpet and told me before it was sent they had a defective shipment and could I wait. I said yes but make sure my trumpet has no defects! Then they sent me a defective model. I sent emails back to them with clear instructions & phone calls of what not to send me under any circumstances - they agreed I returned it then they sent me another defective model. Said they would refund my money but I'd have to pay shipping & handling costs: $30 plus approx $15 of my own money to ship it back. So in other words I pay $45 to look at their misrepresented Junk not to mention all the hassle!
Company is selling Cecilio Trumpets which have outside lacquer inside valve chambers to unsuspecting students who don't know any better. They say the reason the outside lacquer is inside the valve chambers is for looks which is absurd. Ebay now knows this is happening & does nothing - they claim they are a neutral 3rd party.
Here's one of my last emails to them: Since you refuse to let me bring my bogus trumpet from KK music to you. If you are serious on investigating this matter just ask KK Music Store to send you a blue pocket trumpet and open up one of the valves then you will see blue lacquer in the valve chambers which no way does it belong there under any circumstances! To allow KK Music Store to continue to sell this junk (unless they sell it as that) mostly to children and their parents who don't know any better and eBay to make money off it is Criminal.. literally!
Victims of KK Music Store deserve nothing less than to be informed of what your investigation (you claim you are doing) finds or it's meaningless and is just B.S. I already have complete evidence of Fraud: The Trumpet and emails correspondence from KK Music store which proves it! You have no excuse to let this continue and eBay is a co conspirator by collecting funds from KK Music. No matter what your guidelines are or that you state you are just 3rd disinterested party.. etc.. etc.. you are making money from Internet Fraud.
EBay Power Seller KK Music Store does not behind their product when it turns out to be defective. I purchased a student violin for my daughter which her instructor (an accomplished musician with several albums to her credit) said was defective and inferior quality due to a number of reasons. I forwarded this information to KK Music and their response was that it was my responsibility to properly set up the violin. I took it to a local music store and they fiddled with it and never could get it to hold key nor were they able to fix the problems with the bridge and neck (probably the reason it would not hold key).
KK Music said they would replace it if I paid the shipping and handling (around $45.00) to return the old violin and for the replacement. This is after I already paid $30 shipping and handling in the first place. They also asked for a written explanation from my daughter's instructor and the music store that worked on the violin before they would authorize the return! Buyer beware if doing business with this retailer. They are very condescending and won't stand behind their product.