K-Mart Fails! Sears/K-Mart Cares Little for Customer Satisfaction/Needs
QUEENSBURY, NEW YORK -- Last year, I went out of my way--literally, the local K-Mart is not in a convenient location--to purchase a room fan. A fan that turned out to be broken. It cost me 20 dollars in cab fare, to go buy the fan, take it home, return it, etc. I exchange it for another--ALSO broken! I complain, and am told that I should take it up with the store manager--yeah, I'd already thrown away 50 dollars of my hard-earned cash--I should waste even more dollars, talking to someone who I'd already talked to, who only made an excuse instead of an apology?
So, I boycotted K-mart AND Sears, for 6 months. I went back today, to give them a second chance.
First, I had to go to customer service to ask a question. The lady was nice, but slower than molasses in January--I mean, it was like watching a person on a slow motion camera--and, she kept interrupting service to the customer standing there waiting--with a line behind them, to answer phones, and putter about fussing with returns, going to look for someone, etc. FAIL #1.
I went to K-Mart, for one specific purpose: to buy a pair of plus size ladies Riders jeans--jeans the store has sold in their plus-size department for DECADES. However, K-mart apparently no longer values overweight customers, because there were virtually no jeans in the plus size department, and I was informed that K-mart no longer sees fit to sell Riders jeans to it's overweight customers---only to people size 14 or less.
Well up yours, K-Mart! Since they obviously don't value the business of their plus-size shoppers enough, to continue providing decent jeans, well--I'll shift my jean buying over to TJMax, Target and Walmart, who DO sell nice plus size jeans. (That had a FEW pairs of Chic jeans, but I don't happen to like that brand.)
Needed to try on some clothing. Had to wait for someone to open up the dressing room--something I DON'T have to do, at Walmart, Target, TJMax, Bonton...jeez, even Tractor Supply Company keeps their dressing room readily available for customers.
Cashier was only marginally friendly--prefuctionarily polite, rather than genuinely caring...actually, she was marginally surly, and packed my bags like crap--one bag weighed so much I literally couldn't lift it--two 2 liter bottles of soda and a jar of spaghetti sauce! My clothing purchase was just shoved in the bag.
Well, I used ot actually enjoy shopping at K-mart 10, 20, even 30 years ago. Today, since Sears took it over---it's just plain poo. Sears should have just let K-mart fold. It's garbage now. I not only will never shop K-mart again, I won't step foot in Sears, either.
You'd never know there was a recession on! These businesses don't need to be bailed out, they just need to disappear, if they can't get their act together, and give customers what they need. It costs more for me to shop at K-mart--which was OK, back when they had the products I needed and the service was better...now...why waste time and money, when I can go where my business is truly valued?