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False Advertising and Full of Lies
Posted by Dbq-andersons on 11/28/2013
DUBUQUE, IOWA -- On the Sunday before Black Friday, I received an email from Kmart saying if I was a member of their shop your way rewards card I could receive their Thanksgiving and Black Friday sale deals on that Sunday only starting online at midnight Central Standard time. Needless to say when I went online that was not the case. I went into the store the next day to talk to a customer service representative who looked at my email on line agreed that this was confusing, but the tree that I was looking to buy wasn't on sale like my e-mail said. She even called her manager who could do nothing. She was very friendly and helpful. When I got home, I went online and chatted with a custom service representative from Kmart. Who once I explained the situation, tried to tell me to go to the store and they could help me, which I explained I all ready did. Then the representative told me that an e-mail from Kmart wasn't connected to the online Kmart so

they couldn't do anything (side note the email I received was from the official Kmart site). The customer service representative told me I should hear back within 24 to 48 hours. I waited over 50 hours and heard nothing so I contacted Kmart again via chat. They once again made promises that someone would get back to me and no one did. They gave me a reference number this time and told me they would try to resolve this and call me back. Needless to say I had to chat them again today (Wednesday). This customer service representative told me that they couldn't honor the deal because it was no longer Sunday. I explained I tried to do this on Sunday. We were given a customer service number to contact someone with and did they helped us, told us our store had one in stock and we could get it today for the regular price and then in 5 days our credit card would be credited the $60. Which I have yet to see if that will happen. Then our email said it was ordered and ready to pick up in 5 days. When we called our store they put us on hold for 10 minutes and told us they didn't have any of the tree that they were having on sale the next day for Black Friday.

I called customer service again who told me I called the wrong number at first even though it was the number I contacted before. Then they connected me with someone else. This customer service representative said there was nothing that they could do. I asked to talk to a manager and was told it would take a couple minutes. A couple minutes later I got a manager. Who I then had to put on hold because we got a call from our area store who said they found the tree and we could have it tonight. I went back to the customer service manager asked her if she was the man I just talked to manager and at first she questioned what I said and then she said she was him manager. She told me Kmart was told months ago by the supplier that they would have so many trees so they put them in the add which they add to had together 6 to 8 months ago. I said know she was blaming the supplier she said no.

I said then they shouldn't have emailed me that the tree was going to be sold. I also told her my store said they didn't even get a tree which was false advertising since they were for sale tomorrow she said that my store didn't up date their supply. I did end up going to my store to get my tree finally. Now I am just waiting the 3 to 5 days to see if Kmart credits my credit card for the difference between today and the price they were supposed to give me it to on Sunday or on Thanksgiving day.

Update on 9 Dec 2013: I called KMart/Sears customer service today about the $60 credit which we still haven't received over a week later. Was told that it is being forwarded to their "offline" team and it should be another 2-5 business days. Suspect I will end up calling back again on Friday.
     
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Posted by Samantha on 2013-11-29:
Wow, for all of that trouble that better be one super magical tree...
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I Can Pay $16 to Exchange for Exact Same Pants?
Posted by Ladys_mom2000 on 10/16/2013
JEFFERSON CITY, MISSOURI -- I bought the wrong length of Lee Riders khaki pants, so I went to exchange them. I didn't have the receipt, but I wasn't too worried - I was doing a straight up exchange for the exact same item that they have carried since the dawn of time.

Got there. Stood in line 35 minutes. Handed my pants to the clerk. She told me to go get my new pants and asked if it was an even exchange. Yes....I want the same pants.

Went and got the correct length, back to customer service, stood in line some more. When it was my turn, I handed her my New pants.

She scanned the old, scanned the new, and told me I owed her $18.56 for a pair of pants I'm exchanging that cost about $20.

Because I didn't have a receipt, they could only give me $3.70 for the pants I brought in, even though there were identical in every way to the pair I wanted to walk out with! NO WAY!

I'd rather give those $20 pants to Goodwill then give them back to Kmart to sell for $20 again...
     
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Posted by FoDaddy19 on 2013-10-17:
It's common practice. When you don't have a recepit stores will go by the lowest selling price.
Posted by andbran on 2013-10-17:
this is a common practice in retail. with no receipt there is no proof what you actually paid so what you get is their last sale price. apparently the pant you bought went clearance. some places have receipt look up if you paid with debit credit or check. you need to find a way to keep your receipts.
Posted by trmn8r on 2013-10-18:
As the others said, this is a very common practice. The root source of the problem is you had no receipt.
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Horrible
Posted by Flyrainbowrocknlez on 07/27/2013
INDEPENDENCE, MISSOURI -- I was employed at the K-Mart in Independence, MO for about 6 months and I must say that they treat their employees and customers horrible. The store manager has an extreme attitude issue and yells at the employees and talks to them like they are dumb as do other managers at this location. I've witnessed service desk employees treat customers like crap and without compassion on several occasions.

The managers are more concerned with irrelevant things like point systems than making sure that customers are happy and that employees actually want to come to work there. Several employees (including myself) have terminated their employment there because of such treatment and abuse. Not to mention, they pay you pennies to work there, they expect you to work extremely awkward hours and the air does not work, so it's like you're working in a sweat shop. They are the nicest people when hiring you but once you've been there a little while their true colors start to show and it's no wonder why they are always hiring. I would advise people to not apply there unless you like being treated like crap.
     
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Posted by John Nicholson on 2013-07-28:
No one ever forces you to work at a place of business. As in your case, if you find you do not like the place, for whatever reason, you leave and find another job. That's the way it is.
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Fraudulent Advertising/methods Extremely Poor Customer Service
Posted by Marielit08 on 06/14/2013
Went to Kmart to look at and possibly buy bike which was on sale for $129.99. They didn't have in stock. Went home and through my Discover rewards attempted to order bike ( which directs you to KMART. com) as I would have received an addt'l $25 off. When I went to the pick up at store drop box it gave me 1 selection which is approx 30 miles away - approx 10 more than the one I regularly shop at. I called customer service spoke with 3 people who informed me the bike is not available.

Then spoke to"online supervisor" who was condescending in his attitude - in as much as saying tough luck lady. I sent letters to the 2 top executives of Sears Holdings. No response. Then filed complaint with BBB. Received response from"escalated Service Mngr" who also misconstrued my complaint and unwilling to work with me. At first saying the bike was not listed on the site ( which it was) then stating it is and I was the one who did not want to go to the store to pick up. The price offered was $199.99 not the original sale price I originally went for

Then last week the same bike was advertised for $159.99. No wonder Sears/Kmart isn't doing well financially. They are unwilling to provide decent customer service. So instead of offering me the bike for $30 less than the original advertised price they are letting a sale just slip away.
     
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Posted by trmn8r on 2013-06-14:
It is a hard to understand what happened at each step of the way, but it sounds like it was originally available at a store 10 miles farther than your store. Could you have gotten it there?

As far as later requesting to get an earlier advertised price, because of these issues, that isn't something I would expect to be able to do. Someone would have to review everything that happened, decide an error was made (which nobody to date was willing to do) and then grant an exception.
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Misleading, Wrong Price
Posted by Richard-ortega on 04/11/2013
NY, NEW JERSEY -- Kmart is such a scam! I grabbed a beautiful 16 pc king comforter set which was originally priced @ $119.99. There was a $69.99 sale sticker placed over the original tag on the shelf. Also, there were 2 other shelves stocked with full and queen sized comforter sets with the $69.99 sticker place over the reg price. when I go to check out it is a different story. I'm told that the price is $119.99. They point out that the brand on the sale sticker is different but all other info was the same( 16pc set, reg price $119). My question why place the freaking sticker over the reg price. BTW the reg price sticker had the brand of the set I grabbed. Very misleading! I say false advertisement. what an embarrassment; I had other items and only had limited amount of cash.

This is another story that happened to me the same morning.

I purchased 2 Essential comforter sets which were on sale for 34.99, reg price 49.99. When I checked-out, I'm told the sale price is way higher than what I expected. I fought and showed them the on-sale sticker. They honored the sale eventually.

Sadly, they did not honor the 16pc set I tried to buy tonight. Crooks! They know the sale sticker was a typo. The sales staff became irritated when I confronted them with this issue, but they were more worried about closing-up than actually dealing with the typo on the sales sticker or determining the real issue.
     
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Posted by yoke on 2013-04-11:
Sounds like someone stickered the wrong item, but that is Kmarts problem not yours. They should have honored the price that the sticker said
Posted by Black veiled bride on 2013-04-11:
They should honor the price if all the items were marked that way.
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Outstanding Customer Service
Posted by Edeninc1 on 02/22/2013
CARSON, CALIFORNIA -- I not normally a Kmart shopper. I visited your Carson store because of a sale add for yoga mats. as I was searching for these mats I must of had a lost look on my face. That's when two of the nicest clerks asked me if they could help me. They're names were Monica and Phyllis. at the time they were stocking the shelves. They stopped what they were doing and escorted me to the fitness section but you were out of mats. So I began to thank them anyway. But to my pleasant surprise they started checking inventory on some hand held device and eventually found the mats that I was looking for.

I personally have never had such kind courteous service. As I stated before I was not a Kmart shopper but after today I am now.
     
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Posted by onlooker on 2013-02-22:
This is very nice to read
Posted by Try it again you might like it! on 2013-02-23:
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I like Kmart too!
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Not Worth the Trouble
Posted by Ladymirenna on 01/04/2013
GRAND FORKS, NORTH DAKOTA -- A number of times I have had the annoying misfortune of bringing items found in Cut-Price Discount bins/display cases, shelves, to the cash register only to be told that the items had not belonged in those bins/display case/shelf. If I want the item I would have to pay the normal price it is sold at. This is so, even if the item is ticketed with the discounted price!

As I am a sucker for a good bargain, this has happened a number of times at the same Kmart. (Sometimes I "luck out", and actually get a good bargain, LOL.) Whenever I speak to a manager about this vexation, the reason given for this is that the sales-clerks in the department in which I find the items do not always check out merchandise to see if it is in the right shelf, bin, display case, etc., or, if the items are priced appropriately. I can't think of anything more basic than these tasks for a sales-clerk to be doing.
     
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Posted by trmn8r on 2013-01-04:
Sounds like indeed a lack of attention to detail. Not surprising in today's world.
Posted by Alain on 2013-01-04:
You can let Kmart know they have a problem at this store via http://www.kmart.com click on 'customer service' and then on 'Contact Us'.
Posted by At Your Service on 2013-01-05:
It's also possible for customers to move the merchandise in an effort to fraudulently receive discounted pricing on the product.
Posted by TIRA~MASUU on 2013-01-05:
I feel your pain as I have had this happen to me more times than I can remember. Also the prices that are marked aren't even rung up correctly most of the time and if you don't catch it at the register when they ring it up you will find yourself at customer service trying to get your money back. The cashiers aren't able to correct the error and there are no managers to come override it. They are also known for not having any prices on quite a bit of their merchandise so you get a suprise when you get to the register. I have contacted K-mart customer service online and have never received a response. Luckily I've recently moved and now have more of a choice to shop then only a K-mart in town.
Posted by cree colbear on 2013-08-06:
I don't get $5.00 off everytime I shop or layway
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Helped With Christmas
Posted by Klsbills2 on 12/27/2012
I forgot a bag of presents in the cart with Mplater, head phones, stylists for DS, Barbie Doll and Monster high doll. When I called the store they said it had not been returned to the desk but to come in with my receipt. They replaced everything at no charge to me! WOW I was so happy and grateful to them. Everyone was nice and helpful great cs to all. Thank you!
     
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Posted by DebtorBasher on 2012-12-27:
This is great to hear! Thanks for sharing something positive about them!
Posted by trmn8r on 2012-12-27:
Wow. That is quite a story. Good karma all around.
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Not Able to Find Advertised Specials on Line or in Stores
Posted by Baby.abbygator on 12/16/2012
TENNESSEE -- I just received my Sunday paper and the Kmart ad. They have a washer and a dryer each for $296.99. When I looked it up online, it did not show the products. I called the customer service department and they did not show it anywhere. I called the Corinth, MS Kmart and they said I had to order it online. I called Jackson TN and they did not have it. I asked if they could find the stores that has the product. Guess what? They could not even look it up on the computer. I really needed the washer and dryer, so thanks Kmart for the wonderful let down. Up date your system and stop advertising something the customer and not possibly get.

     
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Posted by Tezrien on 2012-12-17:
I just checked my local Kmart ad, and ads that are on their website for Jackson and Corinth and there is no washer and dryer at all listed in the ads. Are you sure it was Kmart and not another store?
Posted by onlooker on 2012-12-17:
When did the sale start? It might not have been up on line at the time you called. Try again, and if it does not work on the phone bring the ad to the store and talk with them.
To advertise a deal, and have the stores know nothing is really a big mistake. There could be an explanation and you may get your washer and dryer.
Posted by Bpalm on 2012-12-17:
It was in the Little Rock, AR Sunday paper ad, but does not exist at our K-Mart store or online.
Posted by At Your Service on 2012-12-17:
With respect, be careful about purchasing cheaply produced washers and dryers such as these. This is where many complaints start, with the assumption that a new set as these shouldn't have problems anytime soon. Buying wisely now can save a lot of frustration in the future.
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Poor Customer Service at Kmart
Posted by Magmevi2 on 12/16/2012
I stood in Kmart for an hour waiting for management assistance. The customer service in our local Kmart is[snip]poor. I was unable to receive assistance at the layaway department because the individual was on lunch. Therefore, I was expected to wait until that individual came back to proceed with my transaction. I then attempted to contact management to complain to no avail.
     
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