HOLMES, PENNSYLVANIA -- After 4 days online, 6 phone calls to online staff and a visit to Kmart store to purchase a Trim a Home 3 PCM Chenille Christmas Nativity set for lawn, I am beyond annoyed. Visit to store after trying to buy on your website, there were 6 sets on shelf but at $139.50 and online was $97.99 and store would not honor lesser price. Back on line today, Kmart and listed at $88.19. Website would not let me order stating, not available, wouldn't give other local stores another 2 calls.
I gave in and ordered shipped from Sears with help of ** for $88.19+tax (?) and just hope it will come Dec. 5-7.
A terrible website, sales practices, and virtually hours trying to buy from your stores with no true customer service dept. to speak with. I am very dissatisfied and will never use Sears or Kmart online or stores for that matter. Terrible customer service and no satisfaction. Attorney General next stop.
WEST ORANGE, NEW JERSEY -- Purchased a battery at a decent price from KMART. Got a chance to return the battery after 8 days and really thought that the manager would allow me to get my credit since I was ONLY 1 day late - NOPE!! The Store Manager essentially told me that my business and my opinion didn't matter and that his policy and profit margin are more important. I will NEVER shop at this company again.
Weird thing is they really don't care about feedback either, since no one EVER responded to any of my online complaints. Guess they feel that they can just screw with people and their money. Does anyone out there really think that the value of an old battery reduces to nothing after 8 days but is worth $15 until 7 days? Crazy thing is that they allow you return or exchange their NEW battery for 72 months with no questions. You can bet that I will be doing that in month 70 for as long as I possibly can.
PENNSYLVANIA -- We recently bought a refrigerator from Kmart. We picked it up ourselves. When we got it home, we found that the bars that hold the food on the freezer door were the wrong ones. I went back to the store and was told that they could not help me and I would have to call customer service. I was on the phone with someone in Texas for an hour and 20 minutes. I was told they could not send me the parts, a service man would have to come to the house. I took the day off work. When the man came he ordered the parts. I got a package several days later. I got one rail when I needed two, and it was the same thing I already had.
I went to Sears thinking they are the parent company and they could help. I was told if I bought it at Kmart, then Kmart would have to fix the problem. Back to Kmart I go. The manager called customer service for me, put me on the phone and I went through the whole story again. I ordered the parts for my freezer door. That was months ago, they never came. My son cut off the ones that came with the refrigerator to make them work. They look horrible and aren't very sturdy. I know I should keep after them, but I am just so tired and frustrated with the whole situation.
How hard is it to find the right parts. Obviously for Sears and K Mart, very hard. I will never shop at either store again.
NORTH CHARLESTON, SOUTH CAROLINA -- I buy a bike at KMart. The following week it goes on sale. I make the call to see if I can get a refund of the difference between what I paid and the sale price. Because it is more than 7 days since the purchase (it's been 9 days), they WON'T refund the difference. BUT if I want to bring the bike back they will give me a full refund. Does anyone at KMART have any brains. How stupid. I'll bring it back, get my money and go to your competitor to buy a bike.
When I spoke with the customer service people on their 800 number, they told me it was up to the store manager to make the call on whether or not to refund the difference. When I called the store manager (who did not give me her name on the phone), she said absolutely not. If it's outside the 7 days they will not refund.
I recently purchased a patio set from the Kmart on Military Hwy in Chesapeake Virginia. I came in to the store and sat on a chair of the furniture while my husband went looking for a sales associate. While sitting there a staff member noticed me and asked if he could help me not waiting for me to ask him. He immediately found the furniture in stock and brought it to the front of the store. There the manager was present and made it easy for us to wait for the truck we had called for to come and pick up the furniture. Both the cashier the manager and especially the floor associate were very polite and made this purchase a pleasure. Thanks for the great service.
ELKVIEW, WEST VIRGINIA -- I purchased a Diehard battery for an ATV, 2 weeks ago. I returned the old battery to the store in the box of new battery. The receipt was in the box. Put acid in battery & battery bubbled over & acid sprayed all over my face & arms. I had to make a beeline to the shower. The battery still swelled up & bubbles over. I'm scared to mess with the battery now. I tried to take the battery back to the store without the receipt, but they will not replace or help me without the receipt. I have been customer for many years.
In early Feb. 2012, I ordered a pair of shoes online at Kmart.com. After ordering the shoes, I received a confirmation. The shoes would be delivered via UPS on Feb. 6th. I waited until Feb. 7th and called and told Kmart my shoes had been delivered to a warehouse and signed for by "Clyde". I stated I do not live at a warehouse and requested the pair of shoes.
The supervisor told me for my trouble and inconvenience, I would be credited the price of the shoes and some for my inconvenience for a total of $18.50. I was told to wait 2 billing cycles for the credit to be received. I called back in April and was told the refund should have been issued. Give an additional 30 days. I have done that and still no refund. Kmart doesn't seem to think they owe me these funds. Any assistance please?
HERNDON, VIRGINIA -- I applied for a position in loss prevention part time. On Monday-May 7, 2012, I met with Tony and his boss, the loss prevention supervisor. Later on that day, Tony called me for a follow-up interview. He told me to arrive at Kmart on Wednesday-May 9, 2012 at 9 am and he told me that Jay would interview me. I arrive right on time, and I meet Jay.
He tells me that Tony did not let him know what time the interview was supposed to be. He was not prepared because he did not have any of my information and application. He made me wait around 20 minutes because he had to help a customer. Then, he tells me that he has a conference call at 9:45 and tells me if we can reschedule the interview.
It was very unprofessional of him to not be prepared to interview me. I live 30 minutes away from Herndon, so this was a waste of my time and gas. I am also a college student and have a lot of homework and I don't have enough free time. The loss prevention supervisor told me that he believes in punctuality and responsibility, but his staff now does not possess those values. I am very displeased with the loss prevention department at Kmart in Herndon, VA.
I went to Kmart for some last minute baby items. I was charged for an item that I didn't purchase. I did get my money back. I'm glad that I looked at my receipt. I should have looked closer because when I got home I saw on my receipt that I was charged twice for one storage bin. That's two mistakes which might have been on purpose so that he could collect at the end of his shift.
The guy scanned my item twice and I have not went to get my money because it's going out of my way for not a lot of money. If you don't want to be cheated and robbed and sent out on a wild goose dollar chase you have to check your receipts before you leave Kmart. What kind of hiring do they do?
DES MOINES, IOWA -- 2535 Hubbell Avenue, Des Moines store. I received an email stating that I had an appointment for 10:00 am to interview for a job position at 2535 Hubbell Avenue, Des Moines, Iowa. I arrived shortly before 10:00 am and approached the service desk where I waited in line for 10 minutes. Once I made it to the front of the line I stated that I was there for my 10:00 am interview. The woman at the counter laughed at me and said I'd have to come back at 12:30 pm.
I drove 35 miles one way to come to the interview. I arrived on time. I waited in the car until 12:20 pm and the same person at the service desk told me that the HR person still hadn't come in. I waited and was finally told at 12:40 pm that it would be 10 minutes. The person who was relieved by another woman then proceeded to take her brother (at least that's what she told the woman who relieved her at the service desk) to the HR person. I waited until 1:00 pm and told the customer service person that I'd wasted enough of my time and left.
The sad part is why did I wait so long to leave? The unprofessional treatment is unbelievable. I called and asked to speak to a manager, he made all kinds of excuses for what had happened and made it sound like it was my fault. Seriously? I arrived as directed in the email and it's my fault. Don't shop there and maybe they will all go away. NO LOSS.