Kmart needs to take a good look at their customer services. Ever since Kmart had there 2nd bankruptcy, they have turned themselves and also Sears into the worst retail in America. When you go into Kmart they always want to argue with customers always. When you go to Kohl's or Walmart, they offer a gift card with no receipt but if you push the issue, Walmart and Kohl's will give a cash refund with an ID with no receipt. Kmart they want to argue and want to make many issues. What Kmart needs to do is to allow customers returns up to $200 with no receipt and only allow 2 per a customer within a 1 year period of time and enter the customers passport into the cash register.
The stores of Kmart and Sears are always messy with papers and mud spots everywhere and when you try to use your debit card in the Kmart or Walmart, they want you to use it as a credit card so they can ask for ID (this is a non-legal process), it's up to the customer not Kmart or Walmart.
Visa International should suspend the rights to Kmart and Sears to show them that policy is policy and then when Kmart loses 10 million in Visa card sales, maybe the customer will have the laugh and not Kmart & Sears with their nasty fraud practices. When you call the customer services and the corporate offices, they don't want to listen and they don't care and they hang up on you and they are so rude.
And just caring is not the Kmart or Sears way any longer. And also the Kmart in Burbank, CA and the Sears in Santa Monica are so nasty and filthy and the Loss Prevention in Sears Santa Monica force people to USA Visa cards as credit cards and not debit, so then they can ask for ID. Very bad practice. Where does the crap with Kmart ever end?
MAIL ST., MASSACHUSETTS -- Who knows if I'm wasting my time writing here today but it's worth a shot. I purchase a Summer Escapes pool from Kmart in Saugus, MA on June 26, 2010. With the NE heat wave surging across the region pools quickly disappeared from retail shelves.
We called every Kmart in New England looking for the above pool. We located the last one in Saugus MA, roughly 50 minutes from my house. So off we went, wife and two daughters (10-6). We make the purchase, bring it home, open the box, only to view a pool that was filthy. After inspecting the inner lining I determined the pool hadn't been used, but needless to say it was out of the box laying on somebody's lawn.
What's blows me away is Kmart would accept this Return, not open the box, and resell it as first quality!! Leaving somebody to purchase and then suggest they return the product!! I called and explained what took place and was told to return it. Ya, right, with my two girls looking forward to going swimming and a heat wave in the near future. So I filled it up.
The pool itself seems OK. However the (problem #2) pump doesn't support this size pool. It's leaking profusely leaving me unable to keep it from turning blue. I've had no luck reaching Summer Escapes. My father purchased the exact same pool in June of 2010, he had the exact same leakage issue with the pump. However he was fortunate because he had an INTEX pump on hand. They're swimming in a blue pool as my pool lay green.
I spoke to Kmart's Corp Headquarters. They suggested I return the pool. Lol, so I said, "who's going to pay my water bill when I install a new pool?" They couldn't answer that question. I asked them why they couldn't find another pump and mail it to me and I was told it was against their Corporate policies. So instead of just finding me another pump and shipping it to me asap, I'm supposed to be burdened by letting all the water out of the pool. Costco is the only company that has a GRIP.
DOVER, DELAWARE -- I spent a little over $150 at the Dover, DE Kmart on June 3rd. I bought multiple products on sale like bathing suits, cover-ups, underwear, live plants, shoes, and insecticide. When I got home I realized that the discounts given did not represent those advertised. Instead of 50% off, I got 40% off; for buy 1 get one 50% off I was charged full price for both; shelf tags advertising $2 off charged at full price, etc. Overall, the overcharge was on 7 different items and 10% of my total purchase. When I contacted Customer Service I was told I had to bring all of the merchandise back to get credit.
13 days later I showed up with the packaging and tags and my receipts. The receipt clearly stated that refunds or exchanges must occur on or before 9/10/2010. It was 6/16/2010 and the CSR asked rudely, "Why did you wait so long to come in?" I asked her, "Why did Kmart overcharge me on 7 items?" She said she could not answer and referred me to the Store Manager. It took her 20 minutes to refund my $15.45; by that time the Store Manager had disappeared. I have never been treated so rudely. The CSR claimed that no one else had made the same claim as I did. Consumers must be relying on the merchant to charge accurately.
I have emailed Kmart twice asking for a response of some kind. They choose not to answer. Overcharges on 7 totally different items do not appear to be random errors. Kmart does not provide the original price and actual discount on your receipt; the receipt simply shows the price charged. So it is difficult for the consumer to see exactly what is being charged and whether or not it is accurate. Protect yourself... check your receipts carefully.
If there were zero stars that is what I will give Kmart! I recently purchase a travel system (car seat and stroller combo) from Kmart online. All of the Kmart stores in my area have closed so I figured I would give online a shot. This is only my 2nd order from Kmart. My 1st order one of my items was mistakenly forwarded to another address (I was refunded 2 weeks later for it) and 2 of my 6 items were never received nor does Kmart know where they are.
Back to the 2nd order, the travel system. I got a good deal on it and was very excited to get it in the mail. When it came the box was held together with tape and Staples and looked like it had been dropped down 10 flights of stairs. I assumed it was just shipping damage since it was so heavy! Upon opening the box I realized some of the pieces were missing. The car seat base, anchor kit and manual were not included. Also not included were one of the stroller wheels and the bar and cup tray which are needed to put the car seat into the stroller.
After arguing with Kmart I decided to contact the manufacturer and purchase the missing pieces. I spent over $50 at the manufacturer and $35 at Wal-mart for a base for the car seat. Once putting all of the pieces together the stroller still does NOT work. The front wheels fell off and the car seat never latches into the stroller. I refuse to put my daughter into this Disney death trap.
2 Kmart agents over the telephone have now offered to give me a refund however I have not received it. Upon emailing and calling Kmart back I am being told that I need to pay $60 and find a box to ship this unit back to them. It's all a big headache for a new mom. Bottom line is Kmart's products are terrible and their service is worse. I would recommend shopping elsewhere unless you want to be one stressed out mommy like me. Things aren't cheap when you are having a baby and it's not fair when you are given broken/faulty/defective merchandise in exchange for a lot of money and Kmart refuses to care.
ROCHESTER, PENNSYLVANIA -- Okay so I worked at a Kmart in Rochester, PA for 6 months now. At first I liked the job and everything but after a while I noticed the management team seemed cocky and rude. I only called off twice because I could not make it to work. They gave me 2 points for the call offs. Then I was late one time and they added a half point to that. They would tell me I had a overage or shortage on my drawer a few times, but they never showed me the proof. Another thing is the restrooms they are disgusting. Nobody goes in to clean them ever. There has been a stall with an out of order sign for over a month now.
Every time the cash registers would freeze up and shut off for no reasons, management would blame it on us cashiers. When if they would keep up with maintenance they wouldn't have that problem now. The store is also very dirty and filthy looking. I would go to work and come home feeling nasty and filthy and itchy.
Then the k cafe, they rarely ever have everything that's on the menu in stock, not only that but they let the food that they cook sit on a hot plate for hours. And when someone finally buys the food, they don't even heat it up. I've gotten the pizzas there before and they taste gross after being left out for hours, it was also cold so the hotplate don't keep it heated for long.
Last but certainly not least, the store manager JIM is horrible. I just recently decided to quit smoking, so I went into work this morning with a nicotine patch on. This was my 1st patch. After 10 minutes of being there I started to feel faint and dizzy. I barely made it to the bathroom because I knew if I didn't make it to the bathroom I was going to pass out. I knew I developed a bad reaction to the patch after feeling like I was going to pass out.
I told one of the other managers TIM that I needed to go home because I wasn't stable enough to work. He told me he would talk to JIM. So JIM talks to me and tells me either work or I'm getting fired. He was more concerned with the divisional manager coming in today than one of his employee's health. I seriously sat in his office and I felt this really bad cramping pain in between my thighs. All he was concerned about was himself and the store. I really hope someone steps in and gets rid of JIM and the other management team or shut the damn store, it's the best for us. They obviously need a management team who doesn't have their heads up their asses.
FORT OGLETHORPE, GEORGIA -- May of 2009 my daughter and 2 friends were in Kmart in Fort Oglethorpe, GA. They were just looking around, but the older friend of my daughter had some money. She was going to purchase some items. They had laid some scarves and wallets over the top of her purse, stupid I know, but apparently that is what her grandmother does and she did same. They were also carrying some larger items. My daughter said "hey why are we carrying all this, let's get a basket from up front."
Well she thought the baskets were out in the front, (and they used to be) she stepped out to get one, and was bumped into by a large man. She said "Excuse me", he grabbed her and pushed her into the store. I saw this because I was sitting in the van waiting on them! I was like what the crap. I could see this man and another pushing them 2 16 yr olds and a 17 yr old - all 3 weighing no more than 120, one under 100lbs!! They basically man handled them. The 17 yr old was arrested... Later we received a letter demanding money from some attorney's in ATL.
My daughter had to go through counseling and was found to NOT be a person who had stealing on her mind...so she was on probation for 3 months. KMART should NOT man handle young ladies, in this day and age when men attack young girls!! The crap they accused them of trying to get was under $100. NOT worth possibly breaking one of their arms or even worse.
I used to spend quite a bit of money in there every year, but NEVER again will I buy one thing from them, will never darken the doors of that nasty place. The guy who was the security guy thought it was so funny when I mentioned them shoving them! Makes me want to vomit every time I think of it..KMART SUCKS!! I hope they all go bankrupt!!
On September 20, 2009, I'd purchased a bike “Pacific Evolution” SN500 9EW0822 for my son to use at school. At the time of purchase, I've also purchased the Smart Plan. My son, has registered his bike online via www.repairnow.com/Kmart. During January 2010, the metal piece securing the steering handle to the bike developed a crack, rendering the bike unsafe to ride. He had that particular part of the bike replaced at the campus bike shop for $31.31 on January 25, 2010. He expected to ship the damaged part and received a reimbursement for the $31.31.
Per my discussion with the call center (1-800-99-KMart), no $31.31 reimbursement is forthcoming because only a $99.99 gift card would be given for the bike. However since the bike is repaired and working, he will not be receiving the $99.99 bike replacement card either. It does not make sense for Kmart to say it will spend $99.99 when the lesser amount of $31.31 would have been adequate and then turn around and essentially saying “by the way, since you took the time and trouble to fix the bike you no longer have a claim against the Smart Plan”. I find this response from the call center and service wholly unsatisfactory and I would recommend to others not to purchase Kmart Smart Plans.
I am hoping for a different resolution by taking this time to write this email. The next day I'd only received a generic email response "Thank you for contacting Kmart Smart Plan. Please contact our Customer Care department 24 hours a day / 7 days a week at 800-995-6278 to better assist you. We apologize for any inconvenience." Since I have already called Customer Care department in the first place, I am not expecting a different resolution. Instead, I am posting my recommendation for others not to purchase the KMart Smart Plans.
I ordered 3 orders to be sent to 3 different locations from Sears/Kmart online on December 7, 2009. Two orders went through fine, but one order had a serious problem. I was called by the security of Sears/Kmart to confirm my order of the 3 items in the third order. Once confirmed, I was told the order is being released to be shipped. I later called to check on the shipment of the order and was told they didn't see where the order had been released, but it was being processed. On the 17th, I called again and was told that the order is being sent out. On December 22 my son told me that the package was still not there.
So on December 23, I called to check and spoke to a customer service person name James who said that from the notes, my order was canceled about one hour after I spoke with them on the 17th, but no one called me or emailed me of the matter. The money was taken out of my account on the 14th of December confirmed by my bank. I called back and talked to a person name Eddie who said it doesn't show that the canceled items were paid for but a credit is issued as soon as a order is canceled. I was then sent over to a supervisor named Jill who told me it take 3-5 business days for funds to be put back into my account and there is nothing they can do about that!
My words to you Sears/Kmart.com and the Stores, "If you value your business you will revamp these foolish rules on how you do business with people. If you took my money then my order should have been a box ready to be shipped! And if that was not the case then my money should have stayed in my account and you would not have to say 3-5 business days to be placed back into the account and I would not be posting this very angry statement". If you continue to do these things then I pray all yours doors to be "CLOSED".
TORRINGTON, CONNECTICUT -- Approximately 4 weeks ago on a Sunday night I was shopping in my local KMart. There are double doors to go out to the semi-enclosed garden center. The doors were shut but not locked. I pushed them open went in and the door closed behind me. I looked around for a while and then went to push the doors open. To my surprise they were locked shut. I banged on them for a few minutes to no avail- no one was around. There was no other exit. I went over to use the phone and page for someone to come to the garden department. (Luckily there was an operating phone and I knew how to use it- I had no cell phone on me.)
I waited a few more minutes banging still on the door-no response. I paged two more times and repeated the process. Finally after 15 minutes in there an associate comes up slowly and says what are you doing in there- and we were wondering who was paging for help. He says to me, "I cannot open it up the alarm may go off." I said, "Open it up now and believe me there is no alarm. I have been banging on this door for 15 minutes!" I went up to see the manager and the customer service person called them. The response on the phone was to her, "How and why was she in there? The doors were shut?"
At that point I was in no mood to discuss the situation. Let's see, no exit fire alarm no way to get out- doors should not have locked on me when I went out there. They should not have opened freely at all then. I wrote to KMart to explain the situation and to the local store- no response. I Will not shop in there again. It was a good thing I was not in need of medical attention or a child.
19401, PENNSYLVANIA -- I purchased two photo albums both of which contained a pricing sticker on the inside of the album, as well as a product label on the outside stating the retail price as $12.99. This particular Kmart is going out of business so there are signs posted saying 20% discount on lowest ticketed price. I was charged $11. 69 per each album. Anyone who knows simple math knows that $11.69 is not 20% off of $12.99. I should have been charged $10.39 for each album. I brought this to the attention of the customer service ** who chose to stare at me as if she had no clue what I was talking about.
She pointed at the receipt and said in her uneducated smokers voice "The discount has been taken off"'. Obviously, this woman has had no schooling in simple math. When I insisted a second time that I was overcharged, she pointed at the manager to take care of the situation. The manager however was just as lacking in the intellect department. When I showed him the price printed on the product package, he said "I know it says retail price $12.99 but that is not the correct price. Let me get the scan gun and I can tell you what the REAL retail price is." My reply, "Don't even bother. This is exactly why your store is going out of business."
So my question is, is this a scam? Is the printed price and posted discount signs an illusion to lure customers in? Little do the unsuspecting shoppers realize, they are about to be robbed without even knowing it! Although the retail price on both of the albums is clearly printed in two very different places, it was lie, a trick, a scam, a tom foolery! I was jipped! I have to say, I know many people who have lost their jobs due to the economy but this is the first that I can say, once this store closes there will be two less idiots for the world to have to deal with during their shopping experience.