Kmart - Page 3

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1.5 out of 5, based on 31 ratings and
144 reviews & complaints.

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False advertising and non functioning Web site
Posted by on
Rating: 1/51
HOLMES, PENNSYLVANIA -- After 4 days on line, 6 phone calls to on line staff and a visit to Kmart store to purchase a Trim a Home 3 PCM Chenille Christmas Nativity set for lawn I am beyond annoyed.
Visit to store after trying to buy on your web site there were 6 sets on shelf but at $139.50 and on line was $97.99 and store would not honor lesser price. Back on line today Kmart and listed at $88.19. Web site would not let me order stating, not available, wouldn't give other local stores another 2 calls.
I gave in and ordered shipped from Sears with help of Ahmed for $88.19+tax (?) and just hope it will come Dec. 5-7.
A terrible web site, sales practices, and virtually hours trying to buy from your stores with no true customer service dept. to speak with I am very dissatisfied and will never use Sears or Kmart on line or stores for that matter.
Terrible customer service and no satisfaction. Attorney General next stop.
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Return of Battery Core Not Accepted - Kmart Policy Sucks!!
Posted by on
Rating: 1/51
WEST ORANGE, NEW JERSEY -- Purchased a battery at a decent price from KMART. got a chance to return the battery after 8 days and really thought that the manager would allow me to get my credit since I was ONLY 1 day late. NOPE!! The Store Manager essentially told me that my business and my opinion didn't matter and that his policy and profit margin are more important.

I will NEVER shop at this company again.

Weird thing is they really don't care about feedback either since no one EVER responded to any of my online complaints. Guess they feel that they can just screw with people and their money.

Does anyone out there really think that the value of an old battery reduces to nothing after 8 days but is worth $15 until 7 days?

Crazy thing is that they allow you return or exchange their NEW battery for 72 months with no questions. You can bet that I will be doing that in month 70 for as long as I possibly can.
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melissa253 on 09/28/2012:
I don't understand this complaint.
trmn8r on 09/28/2012:
I'm not sure about your plan. You can't return a battery in month 70 of the 72 month warranty unless it is dead or defective.

As for the denied return, I don't think anyone anywhere believes the core is *worthless* after 7 days. The policy may be related to how the core value *fluctuates* with scrap prices. I agree it is pretty tight - if it isn't, it should definitely be stated on the receipt.
FoDaddy19 on 09/28/2012:
I've never heard of anyone trying to return a car battery before. But the OP was outside of the return window regardless, he didn't get screwed.

"Crazy thing is that they allow you return or exchange their NEW battery for 72 months with no questions. "

I'm not sure that you understand how that works. 1st off the battery has to be deemed bad by them, 2ndly, the warranty might be pro-rated after x amount of time, in that you they may simply just refund you a percentage of the purchase price based on how long the battery did last.
BigAl on 09/28/2012:
The problem is that the core charge that most retailers charge, including K-mart, is grossly inflated. What truly only has a few dollars of equity is represented to be of a much higher value. That is why they specify a short time to allow for the return for core charge. Every customer who does not return the core during the specified time greatly increases the stores profit. So in essence they love it when they can refuse to repay the core charge.
Slimjim on 09/28/2012:
The OP is returning a dead core battery, which is pretty standard when you buy a new one. Yeah, they could have been a bit looser with the return window in this case, I agree, but you rarely do see big stores like K-Mart deviate from policy often. As mentioned, I also believe there is a understanding of the return policy on the new one. If you did bring it back after 70 months, I'm pretty sure based on everywhere else I've seen, the battery does have to be dead/bad and you will be prorated, giving you back about 1/35th of the purchase price.
leet60 on 09/28/2012:
I believe the OP is referring to the "core" refund which is applied to the purchase of the battery when the old battery is returned. It is used to promote proper recycling of items such as batteries. The fact that there was a one week period to return the "core" for the refund and the OP was one day late is his issue with the store.
Tezrien on 09/28/2012:
You knew the policy of Kmart to get your core charge returned to you was 7 days. Yet you assumed that they would make a special case just for you and extend it by a day. All I have to say is that you know what happens when one assumes eh ?
jktshff1 on 09/29/2012:
Late is late
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Bad Customer Service.
Posted by on
Rating: 1/51
PENNSYLVANIA -- We recently bought a refrigerator from K Mart. We picked it up our selves.

When we got it home, we found that the bars that hold the food on the freezer door were the wrong ones. I went back to the store and was told that they could not help me and I would have to call customer service. I was on the phone with someone in Texas for an hour and 20 minutes. I was told they could not send me the parts, a service man would have to come to the house. I took the day off work. When the man came he ordered the parts. I got a package several days later. I got one rail when I needed two, and it was the same thing I already had.

I went to Sears thinking they are the parent company and they could help. I was told if I bought it at K Mart, then K Mart would have to fix the problem. Back to K Mart I go. The manager called customer service for me, put me on the phone and I went through the whole story again. I ordered the parts for my freezer door. That was months ago, they never came. My son cut off the ones that came with the refrigerator to make them work. They look horrible and aren't very sturdy. I know I should keep after them, but I am just so tired and frustrated with the whole situation.

How hard is it to find the right parts. Obviously for Sears and K Mart, very hard. I will never shop at either store again.
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trmn8r on 09/23/2012:
Wow, helpful review.

You're right - getting customer service today often takes Herculean efforts. I'm going through this right now, and was tempted much earlier in the process to give up. I haven't yet.
HonestForSure on 09/24/2012:
Specific mfr parts are carried by the....manufacturer. Of course you'd get the runaround from the retailer's customer service. They're not parts distributors. Did you call the mfr customer support or go online and send an email???? Sears service is done through A&E. Did you call your local one? All this is not new info.
SearsCare on 09/24/2012:

My name is Greg and I am with the Sears Social Media Support team. I came across your post and I wanted to reach out to you and apologize that the bars for your freezer door are incorrect and for the difficulties you have encountered trying to get this situation resolved. We would like to speak with you about your freezer to see what we can due to help correct this issue so you will no longer be frustrated by this.

At your convenience, please contact our office via email at and one of our case managers will get in touch with you regarding your refrigerator. In the email, please provide a contact number and the phone number you provided at the time of purchase (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (panicucci17) in the email for reference to your issue. Again, we’re sorry for the frustration the problem with your refrigerator has caused you and we look forward to speaking to you soon.

Greg G.
Sears Social Media Moderator
Sears Social Media Support
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Refund Complaint
Posted by on
Rating: 1/51
NORTH CHARLESTON, SOUTH CAROLINA -- I buy a bike at KMart. The following week it goes on sale. I make the call to see if I can get a refund of the difference between what I paid and the sale price. Because it is more than 7 days since the purchase (it's been 9 days), they WON'T refund the difference. BUT if I want to bring the bike back they will give me a full refund. Does anyone at KMART have any brains. How stupid. I'll bring it back, get my money and go to your competitor to buy a bike.

When I spoke with the customer service people on their 800 number, they told me it was up to the store manager to make the call on whether or not to refund the difference. When I called the store manager (who did not give me her name on the phone), she said absolutely not. If it's outside the 7 days they will not refund.
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trmn8r on 06/26/2012:
This is a standard policy in retail. If you think about it, they can't allow an unlimited time to "take advantage" of a sale price if the item is purchased when it isn't on sale.

I'm impressed that they match the sales price at any time other than when it is on sale.
Susan on 06/26/2012:
It is Kmart's corporate policy to refund the price difference if an item purchased goes on sale for a lower price within 7 days. They have to draw the line somewhere and unfortunately you were 2 days late.
copper_works_ on 06/26/2012:
Absolutely, a Sears or Kmart manager can override that policy. The price difference would probably be given in a store credit. But yes, it can be done. It seems the manager was having a bad day.

They can also take the receipt and return the item and have you rebuy the bike, to get a the full refund without a store credit.
It would be the same as returning the item without you having to drag it in.

onlooker on 06/27/2012:
Come on you don't like their 'rule'. It is their store and you have the right to not go there.
What did you / have you / done? Did you get the return handled as you wanted?
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Posted by on
Rating: 5/51
I recently purchased a patio set from the Kmart on Military Hwy in Chesapeake Virginia. I came in to the store and sat on a chair of the furniture while my husband went looking for a sales associate. While sitting there a staff member noticed me and asked if he could help me not waiting for me to ask him. He immediately found the furniture in stock and brought it to the front of the store. There the manager was present and made it easy for us to wait for the truck we had called for to come and pick up the furniture. Both the cashier the manager and especially the floor associate were very polite and made this purchase a pleasure. Thanks for the great service.
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trmn8r on 06/10/2012:
That IS great customer service. K-Mart has evidently come a long way from the days when it sold exploding patio furniture with Martha Stewart's name on it.
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Diehard Battery Return
Posted by on
Rating: 1/51
ELKVIEW, WEST VIRGINIA -- I purchased a Diehard battery for an ATV, 2 weeks ago. I returned the old battery to the store in the box of new Battery. The receipt was in the box.

Put acid in battery & battery bubbled over & acid sprayed all over my face & arms. I Had to make a b line to the shower. The battery still swelled up $ bubbles over. I'm scared to mess with the battery now.

I tried to take the battery back to the store without the receipt, but they will not replace or help me without the receipt. I have been customer for many years.
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DebtorBasher on 05/28/2012:
I just have too many questions to ask about this one...I'm sure the other members will ask, so I'll just pass on this one.

Thanks for your review.
old fart on 05/28/2012:
there probably was water in the new battery to get that kind of reaction, or some other fluid.

You were lucky!
trmn8r on 05/28/2012:
Is this "bubbling" occurring when you try to charge it, or when it is just sitting there on the bench? If during charge, how much current is it charging at?

Losing the receipt puts you in an awkward position.

If I were you, I would take the battery to a Sears and explain the symptoms to someone in automotive repair, and try to get an explanation.
fast327 on 05/29/2012:
I don't understand the act of putting acid in a new battery. All the new batteries I have every bought come ready to install and are already filled with the correct amount of acid.
trmn8r on 05/29/2012:
fast -> look up the owner's manual for Diehard ATV batteries at Sears. They come with a separate electrolyte container, and the user puts it in and then gives the battery its initial charge. I've never heard of it before either.
hairless5 on 05/29/2012:
The new battery han no acid when purchased, the acid comes with battery & you put acid in battery. when caps were put on battery the it swelled up & bubbled over. Battery was dry when purchased. Charger is only 6 amp & was not used but a couple minutes & when battery started to bubble, charger was removed. Battery bubbles over without charger. still swelled after 3 days, and still bubbles,caps under preasure . if caps are removed acid will spray out.
trmn8r on 05/29/2012:
A discharged frozen battery can swell and act like this, but otherwise I don't know why it would happen. I'd take it to a Sears service center and see if they have any comment.
old newfie on 05/30/2012:
I bet I know what your problem is, if it has 6 caps there must be a vent on the side of the battery. That vent has a plug in it that must be removed before you fill it> If you don't the battery can explode. The cap covering the vent is usually red,remove it cause that's what stops the battery from building up pressure when its being charged>. If you tell me the part number of the battery I can verify this for you.
trmn8r on 05/30/2012:
Hmmm -> old newfie appears to have an excellent suggestion. Look at page 10 (PDF page 12) at this link:

The instructions are a little confusing. In step one, there are really two things to do - remove the cover over the cells (one of three ways) AND remove the vent cap.

This could well be the cause. Excellent advice!
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Promised Refund
Posted by on
Rating: 1/51
In early Feb. 2012, I ordered a pair of shoes on line at After ordering the shoes, I received a confirmation the shoes would be delivered via UPS on Feb. 6th. I waited until Feb. 7th and called and told Kmart my shoes had been delivered to a warehouse and signed for by "Clyde". I stated I do not live at a warehouse and requested the pair of shoes. The supervisor told me for my trouble and inconvenience I would be credited the price of the shoes and some for my inconvenience, for a total of $18.50. I was told to wait 2 billing cycles for the credit to be received. I called back in April and was told the refund should have been issued. Give an additional 30 days. I have done that and still no refund.

Kmart doesn't seem to think they owe me these funds.

Any assistance please?
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trmn8r on 05/15/2012:
If you bought these with a credit card, you could have disputed it. It may be too late now. I'd keep calling and bothering them. Is the total only $18.50? I hate to say it, but depending on your stamina and how difficult it is to deal with them on the phone you may want to give up.
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Loss Prevention Interview Complaint
Posted by on
Rating: 1/51
HERNDON, VIRGINIA -- I applied for a position in loss prevention part time. On Monday-May 7, 2012, I met with Tony and his boss, the loss prevention supervisor. Later on that day, Tony called me for a follow up interview. He told me to arrive at Kmart on Wednesday-May 9, 2012 at 9 am and he told me that Jay would interview me. I arrive right on time, and I meet Jay. He tells me that Tony did not let him know what time the interview was supposed to be. He was not prepared because he did not have any of my information and application. He made me wait around 20 minutes because he had to help a customer. Then, he tells me that he has a conference call at 9:45 and tells me if we can reschedule the interview.

It was very unprofessional of him to not be prepared to interview me. I live 30 minutes away from Herndon, so this was a waste of my time and gas. I am also a college student and have a lot of homework and I don't have enough free time. The loss prevention supervisor told me that he believes in punctuality and responsibility, but his staff now does not possess those values. I am very displeased with the loss prevention department at Kmart in Herndon, VA.
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Kris10 on 05/09/2012:
It sounds like there are some communication issues in the department there. Did you reschedule the interview?
Anonymous on 05/09/2012:
It was unprofessional of Tony to not tell Jay that you had an interview with him. Jay is not to blame here. He had other commitments to attend to because of lack of communication.
CowboyFan on 05/09/2012:
When one is looking for a job in a tight job market, one has to put up with a lot of ***. There are three ways of handling this: 1) accept there was a communication problem, get over it, keep a positive attitude, and still try to get the job; or 2) Stay upset, have a negative attitude, which will not help you get the job when you do the interview; or 3) decide this is not the type of place you want to work.

It takes a while to realize that when you want something from someone, e.g. job, a big sale, the world does not revolve around you, but around them. That is why sales people sit for long time in reception rooms to see someone who could buy their product - its just the way life works.
MRM on 05/09/2012:
I agree with Cowboy, that if I'm desperately looking for a job, I'll take any excuses as long as they give me a job.
Churro on 05/09/2012:
Take this as one of them big red warning flags that this is probably not a job situation worth exploring. I'd tell them screw off and take my application elsewhere. Just because it's a tight job market doesn't mean you have to be desperate or sell yourself short. In fact if you start doing that now it will set a bad precedent for the rest of your life.

Good luck!
onlooker on 05/09/2012:
If you want the job, do what you need to do. Cowboy's advice is something reflect on. Your attitude makes me not want to hire you - one must be flexible, even when very disappointed.
jktshff1 on 05/10/2012:
Could it be they were testing your attitude under stress?
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Look At Your Receipts!!!!
Posted by on
Rating: 1/51
I went to Kmart for some last minute baby items. I was charged for an item that I didn't purchase. I did get my money back. I'm glad that I looked at my receipt. I should have looked closer because when I got home I saw on my receipt that I was charged twice for one storage bin. That's two mistakes which might have been on purpose so that he could collect at the end of his shift. The guy scanned my item twice and I have not went to get my money because it's going out of my way for not a lot of money.

If you don't want to be cheated and robbed and sent out on a wild goose dollar chase you have to check your receipts before you leave Kmart. What kind of hiring do they do?
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Anonymous on 05/07/2012:
I doubt the cashier rang you up twice so he could collect extra money. Humans make mistakes. I've accidentally rang up the same item twice at the self service checkouts. I didn't do it on purpose, it was a mistake. The good thing is that you noticed and now can get a refund
Anonymous on 05/07/2012:
You don't really think that cashiers get to keep cash overages at the end of their shifts. Do you?
jktshff1 on 05/07/2012:
Good point to check before leaving.
trmn8r on 05/07/2012:
If he rang the same item twice, he couldn't pocket the money received. The store would get it.
CowboyFan on 05/08/2012:
Why would the op jump to the conclusion this was robbery--sounds like an accident to me. The bulkier the item, the more likely the item will accidentally scan, while the clerk is trying to get the item into position to scan, which the clerk then does resulting in a double posting.

This review is helpful, because it shows the need to have a rough estimate of what your total bill will be before you get to the register, so if the amount is dispropotionately high or low you can catch it right then.
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My time is worth nothing
Posted by on
Rating: 1/51
DES MOINES, IOWA -- 2535 Hubbell Avenue, Des Moines store. I received an email stating that I had an appointment for 10:00 am to interview for a job position at 2535 Hubbell Avenue, Des Moines, Iowa. I arrived shortly before 10:00 am and approached the service desk where I waited in line for 10 minutes. Once I made it to the front of the line I stated that I was there for my 10:00 am interview. The woman at the counter laughed at me and said I'd have to come back at 12:30 pm.

I drove 35 miles one way to come to the interview. I arrived on time. I waited in the car until 12:20 pm and the same person at the service desk told me that the HR person still hadn't come in. I waited and was finally told at 12:40 pm that it would be 10 minutes. The person who was relieved by another woman then proceeded to take her brother (at least that's what she told the woman who relieved her at the service desk) to the HR person. I waited until 1:00 pm and told the customer service person that I'd wasted enough of my time and left.

The sad part is why did I wait so long to leave? The unprofessional treatment is unbelievable. I called and asked to speak to a manager, he made all kinds of excuses for what had happened and made it sound like it was my fault. Seriously? I arrived as directed in the email and its my fault. Don't shop there and maybe they will all go away. NO LOSS.
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clutzycook on 03/06/2012:
Sounds like you're better off. If they give a job applicant this much runaround, imagine how bad it would be as an employee. All that aside, with the price of gas going up, you probably would just be working to pay for the gas for that 70 mile round trip.
trmn8r on 03/06/2012:
Everything clutzy said sounds right on Target.
ok4now on 03/07/2012:
They did you a favor, you would have been miserable working there. Now you can find employment where your talents are more appreciated.
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