On September 20, 2009, I'd purchased a bike “Pacific Evolution” SN500 9EW0822 for my son to use at school. At the time of purchase, I've also purchased the Smart Plan. My son, has registered his bike online via www.repairnow.com/Kmart. During January 2010, the metal piece securing the steering handle to the bike developed a crack, rendering the bike unsafe to ride. He had that particular part of the bike replaced at the campus bike shop for $31.31 on January 25, 2010. He expected to ship the damaged part and received a reimbursement for the $31.31.
Per my discussion with the call center (1-800-99-KMart), no $31.31 reimbursement is forthcoming because only a $99.99 gift card would be given for the bike. However since the bike is repaired and working, he will not be receiving the $99.99 bike replacement card either. It does not make sense for Kmart to say it will spend $99.99 when the lesser amount of $31.31 would have been adequate and then turn around and essentially saying “by the way, since you took the time and trouble to fix the bike you no longer have a claim against the Smart Plan”. I find this response from the call center and service wholly unsatisfactory and I would recommend to others not to purchase Kmart Smart Plans.
I am hoping for a different resolution by taking this time to write this email. The next day I'd only received a generic email response "Thank you for contacting Kmart Smart Plan. Please contact our Customer Care department 24 hours a day / 7 days a week at 800-995-6278 to better assist you. We apologize for any inconvenience." Since I have already called Customer Care department in the first place, I am not expecting a different resolution. Instead, I am posting my recommendation for others not to purchase the KMart Smart Plans.
I ordered 3 orders to be sent to 3 different locations from Sears/Kmart online on December 7, 2009. Two orders went through fine, but one order had a serious problem. I was called by the security of Sears/Kmart to confirm my order of the 3 items in the third order. Once confirmed, I was told the order is being released to be shipped. I later called to check on the shipment of the order and was told they didn't see where the order had been released, but it was being processed. On the 17th, I called again and was told that the order is being sent out. On December 22 my son told me that the package was still not there.
So on December 23, I called to check and spoke to a customer service person name James who said that from the notes, my order was canceled about one hour after I spoke with them on the 17th, but no one called me or emailed me of the matter. The money was taken out of my account on the 14th of December confirmed by my bank. I called back and talked to a person name Eddie who said it doesn't show that the canceled items were paid for but a credit is issued as soon as a order is canceled. I was then sent over to a supervisor named Jill who told me it take 3-5 business days for funds to be put back into my account and there is nothing they can do about that!
My words to you Sears/Kmart.com and the Stores, "If you value your business you will revamp these foolish rules on how you do business with people. If you took my money then my order should have been a box ready to be shipped! And if that was not the case then my money should have stayed in my account and you would not have to say 3-5 business days to be placed back into the account and I would not be posting this very angry statement". If you continue to do these things then I pray all yours doors to be "CLOSED".
TORRINGTON, CONNECTICUT -- Approximately 4 weeks ago on a Sunday night I was shopping in my local KMart. There are double doors to go out to the semi-enclosed garden center. The doors were shut but not locked. I pushed them open went in and the door closed behind me. I looked around for a while and then went to push the doors open. To my surprise they were locked shut. I banged on them for a few minutes to no avail- no one was around. There was no other exit. I went over to use the phone and page for someone to come to the garden department. (Luckily there was an operating phone and I knew how to use it- I had no cell phone on me.)
I waited a few more minutes banging still on the door-no response. I paged two more times and repeated the process. Finally after 15 minutes in there an associate comes up slowly and says what are you doing in there- and we were wondering who was paging for help. He says to me, "I cannot open it up the alarm may go off." I said, "Open it up now and believe me there is no alarm. I have been banging on this door for 15 minutes!" I went up to see the manager and the customer service person called them. The response on the phone was to her, "How and why was she in there? The doors were shut?"
At that point I was in no mood to discuss the situation. Let's see, no exit fire alarm no way to get out- doors should not have locked on me when I went out there. They should not have opened freely at all then. I wrote to KMart to explain the situation and to the local store- no response. I Will not shop in there again. It was a good thing I was not in need of medical attention or a child.
19401, PENNSYLVANIA -- I purchased two photo albums both of which contained a pricing sticker on the inside of the album, as well as a product label on the outside stating the retail price as $12.99. This particular Kmart is going out of business so there are signs posted saying 20% discount on lowest ticketed price. I was charged $11. 69 per each album. Anyone who knows simple math knows that $11.69 is not 20% off of $12.99. I should have been charged $10.39 for each album. I brought this to the attention of the customer service ** who chose to stare at me as if she had no clue what I was talking about.
She pointed at the receipt and said in her uneducated smokers voice "The discount has been taken off"'. Obviously, this woman has had no schooling in simple math. When I insisted a second time that I was overcharged, she pointed at the manager to take care of the situation. The manager however was just as lacking in the intellect department. When I showed him the price printed on the product package, he said "I know it says retail price $12.99 but that is not the correct price. Let me get the scan gun and I can tell you what the REAL retail price is." My reply, "Don't even bother. This is exactly why your store is going out of business."
So my question is, is this a scam? Is the printed price and posted discount signs an illusion to lure customers in? Little do the unsuspecting shoppers realize, they are about to be robbed without even knowing it! Although the retail price on both of the albums is clearly printed in two very different places, it was lie, a trick, a scam, a tom foolery! I was jipped! I have to say, I know many people who have lost their jobs due to the economy but this is the first that I can say, once this store closes there will be two less idiots for the world to have to deal with during their shopping experience.
ILLINOIS -- I have only dealt with Kmart pharmacy a few times. 3 to be exact. Each time, I have had bad service. I let it go the first time, second time, It wasn't as bad, and the third time was it! The pharm. assist. is very rude and unprofessional. I thought we had privacy rights. The first time I was there she had yelled to the pharmacist about 4 feet away if my prescription was even available there. As if I was burdening them, and they may not even have that in their store. Because there were no other customers around I let it slide.
Today however, she asked me for my id, and yelled to the pharmacist again "do we have any Adderall xr 20???" very loud and there were other customers passing. I took my prescription from her hand and told her I was going somewhere else. They lost about $200, and I will never, ever fill my prescriptions there again!
I always felt bad for Kmart because Walmart does 4 times the business they do, (at least). The pharmacy staff at Walmart has never asked for my id., and has never made me feel bad about my add meds. Kmart has found a way to offend me each time. The second time I was there I mentioned it wasn't as bad, however the pharmacist whispered in a low voice that he had the medicine in a special place because its a Narcotic. Yeah, I know what the medicine is... duh... I am prescribed it... I am not a street drug user, don't belittle me.
I am usually a very easy going, very fair, often taken advantage of type of person, so please don't take this as just as a complainers rant. I just wanted to share this because I know there are people out there that need prescriptions filled that may be a result of something he or she might be embarrassed or ashamed of. I thought the staff in a pharmacy should be trained to be respectful to all their customers, not just the ones getting more common type prescriptions. I guess I was wrong.
TACOMA, WASHINGTON -- On 5-25-08 at about 01:00 PM I entered Kmart in an attempt to buy a 32-inch television. I found a TV. Because it is hard to judge the size when it is on a shelf I asked the salesperson the size. She said it was a 32 inch. She added it was a clearance item because it was a discontinued "RCA" television. I asked her if the item came with the warranty. She said no. She added it came with a store 30-day warranty. I decided not to buy it even though it was priced very low.
About an hour later I called Kmart and asked for the manager. The manager told me if they could find the paperwork for the TV I would be able to get the warranty. I told the manager if the item was on their shelf the warranty should be included because Kmart is not a secondhand store and I was buying a new item. The manager said he would increase the discount because they could not find the paperwork for the warranty.
When I went back to the store the original salesperson told me the TV was not working properly. When I mentioned this to the manager he said the TV was fine. While waiting for the manager to get a cart for the TV I measured the screen. It was only a 27 inch. I told the manager I was told it was a 32-inch screen. He said he didn't know.
The manager of the store tried talking me into buying the TV. I told him it was not going to happen. I went to Walmart and bought a very nice 32-inch flat screen for a little more than Kmart was trying to sell a discontinued item that a sales clerk said was not working properly. The manager was willing to sell me a TV he knew was not the size I wanted with no warranty and one of his employees telling me the TV was bad.
I have been shopping at Kmart for about 30 years. This experience has turned me to Walmart. I will never shop at Kmart again. I don't like companies that hire employees that are not proficient at their jobs and managers that will attempt to cheat the public to make a buck. I would recommend to anybody looking to buy a big ticket item such as a TV, don't go to Kmart. They can't be trusted.
NY, NEW JERSEY -- Kmart is such a scam! I grabbed a beautiful 16 pc king comforter set which was originally priced @ $119.99. There was a $69.99 sale sticker placed over the original tag on the shelf. Also, there were 2 other shelves stocked with full and queen sized comforter sets with the $69.99 sticker place over the reg price. When I go to check out, it is a different story. I'm told that the price is $119.99. They point out that the brand on the sale sticker is different but all other info was the same (16pc set, reg price $119).
My question: why place the freaking sticker over the reg price. BTW the reg price sticker had the brand of the set I grabbed - very misleading! I say false advertisement. What an embarrassment; I had other items and only had limited amount of cash.
This is another story that happened to me the same morning. I purchased 2 Essential comforter sets which were on sale for 34.99, reg price 49.99. When I checked-out, I'm told the sale price is way higher than what I expected. I fought and showed them the on-sale sticker. They honored the sale eventually. Sadly, they did not honor the 16pc set I tried to buy tonight. Crooks! They know the sale sticker was a typo. The sales staff became irritated when I confronted them with this issue, but they were more worried about closing-up than actually dealing with the typo on the sales sticker or determining the real issue.
As a Kmart employee, I must say that Kmart is a family, and whether you think so or not, they do care about their customers. It is very difficult trying to please everyone, as I'm sure all of you know. There are rules and regulations as to how things are done, just like any other job. If you do not get your way, please do not verbally, or physically attack the employees! If you have a problem with something, please call the 1-800 number. If your merchandise doesn't ring up on sale, it's because corporate didn't put it in the computer, not because we are trying to overcharge you!!
If you notice that something rang up wrong, tell us BEFORE you pay, and we can help you avoid making the trip to the service desk. If you ask the service desk person to go get your medication from the pharmacy, know that only you or an immediate family member can pick up your prescription, not even your spouse can pick it up, let alone a Kmart employee!
Also, they are not allowed to leave the desk, because there are registers filled with money back there! I'm not trying to be ugly, but it gets frustrating when customers don't understand that there are certain rules we must follow in order to keep our jobs. No matter if we agree with the rules or not. Just like your jobs. Think about the grumpy customers you have to deal with before you treat someone else trying to do their job like poop!!
RICHMOND, VIRGINIA -- I bought three pairs of shorts for my son on sale in the spring. Before I purchased the items, I told the clerk I was buying them for Sept. back to school, and if they did not fit, would there be any problem. None, I was assured. The shorts were stored in the K-mart bag, along with the receipt. I pulled them out today and my son tried on one pair and they did not fit. I went to a closer, local store to return them, and was told they would not take them back because it had been over 90 days. I spoke with the manager who was extremely rude, the store was filthy and the manager said she was the highest person in K-mart -- give me a break.
I will never shop K-mart or Sears again. I bought a Craftsman lawnmower the same day, and the lawnmower broke the fourth time we used it -- my neighbor repaired the belt -- sheesh!! So BEWARE -- if you're buying something from K-mart make sure it's an item you want. While I was at the store, another customer who had been waiting over 15 mins. for help in the jewelry dept. finally stomped out in disgust after asking three employees if she could get someone to help her. This is why Kmart is failing -- awful customer service!!!
JEFFERSON CITY, MISSOURI -- I bought the wrong length of Lee Riders khaki pants, so I went to exchange them. I didn't have the receipt, but I wasn't too worried - I was doing a straight up exchange for the exact same item that they have carried since the dawn of time. Got there. Stood in line 35 minutes. Handed my pants to the clerk. She told me to go get my new pants and asked if it was an even exchange. Yes... I want the same pants.
Went and got the correct length, back to customer service, stood in line some more. When it was my turn, I handed her my New pants. She scanned the old, scanned the new, and told me I owed her $18.56 for a pair of pants I'm exchanging that cost about $20. Because I didn't have a receipt, they could only give me $3.70 for the pants I brought in, even though they were identical in every way to the pair I wanted to walk out with! NO WAY! I'd rather give those $20 pants to Goodwill than give them back to Kmart to sell for $20 again...