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144 Reviews & Complaints


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Posted by Tamapabay1010 on 12/13/2012
BRANDON, FLORIDA -- On went on line to order a coat when I saw the size it stated medium size 8 or 10. I'm a 10, it would not allow you to enter size 10. I called Brandon store to get information. The sales person indicated to me that they did not have all coats which I understood. I indicated to her that the site does not allow you to put in sizes as far a medium 8 or 10 so I said they most likely send the wrong size. Her response was well than send it back. I as her if she was kidding. She didn't even have a phone to give. She said she had nothing to do with the site. With that I hung up.. She was not helpful at all.. She could care less. If you are going to represent a firm you should be able to assist people in the right manner.
     
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Posted by sp on 2012-12-13:
Local stores have no control over the website. There should be a number on the site to call for help.
Posted by Tezrien on 2012-12-13:
Web sites are often not affiliated with the brick and mortar stores. I am sure the person you talked to locally had know way of knowing what the website sells (merchandise for web sites can be kept in multiple warehouses in many locations) and honestly had no way of helping you. However if you had taken the time to looks on Kmart's site under the "Contact Us" link there are multiple ways to talk to someone that probably could have. Here is the link to that area of their site. Good luck to you.

http://www.kmart.com/csemail/nb-100000000000009?adCell=WF&adCell=WF
Posted by Susan on 2012-12-13:
Traditionally a size medium is a range between 8-10 and items can only be ordered as small, medium or large, not the numeric size.
Posted by clutzycook on 2012-12-13:
So you ordered from online, but you called a physical store to complain? The stores and the websites are more often than not separate entities and one usually doesn't have anything to do with the other (with the exception of the return/refund/exchange of online orders). That's why you may find an object on a store site that is cheaper than your local brick and mortar and they refuse to price match. I agree that the salesperson could have been more professional in this situation, explaining where you should direct your complaint; but you should probably try calling the corporate office to get this issue addressed.
Posted by gobabyglo on 2012-12-13:
In coat sizing each size fits two dress sizes. medium fits size 8 to 10 not size 8 or 10.You do not get to choose either 8 or 10. Large size is 12/14, extra large is 16/18.
Posted by At Your Service on 2012-12-13:
It sounds like the issue has already been discussed that the sizing represents sizing 8 through 10, not 8 or 10.

Knowing that the coat may not fit, it would have been better to find a coat locally, trying it on and purchasing it there. Clothing such as this is always a difficult thing to buy mail order.
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False advertising and non functioning Web site
Posted by Mhunter72 on 11/30/2012
HOLMES, PENNSYLVANIA -- After 4 days on line, 6 phone calls to on line staff and a visit to Kmart store to purchase a Trim a Home 3 PCM Chenille Christmas Nativity set for lawn I am beyond annoyed.
Visit to store after trying to buy on your web site there were 6 sets on shelf but at $139.50 and on line was $97.99 and store would not honor lesser price. Back on line today Kmart and listed at $88.19. Web site would not let me order stating, not available, wouldn't give other local stores another 2 calls.
I gave in and ordered shipped from Sears with help of Ahmed for $88.19+tax (?) and just hope it will come Dec. 5-7.
A terrible web site, sales practices, and virtually hours trying to buy from your stores with no true customer service dept. to speak with I am very dissatisfied and will never use Sears or Kmart on line or stores for that matter.
Terrible customer service and no satisfaction. Attorney General next stop.
     
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Shoes Came Apart at Sole
Posted by Billyrndlmn on 11/25/2012
I bought a new pair shoes and the sole separated from them. I took them back to the store to get them replaced, but didn't have the receipt. They didn't even want to do anything. They said they didn't carry them. I got almost two months of wear out of them and I didn't wear them everyday. That will be my last pair of Route 66 shoes.
     
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Posted by ok4now on 2012-11-25:
K-mart sells cheap shoes at a cheap price. Don't expect quality at this price level. Spend a little more and your shoes will last more than two months.
Posted by trmn8r on 2012-11-25:
Without a receipt most stores won't do anything for you. The date of purchase is very important, as is proving you bought them there.
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Thanksgiving Day Sale
Posted by Cesar4collins on 11/22/2012
PLYMOUTH, INDIANA -- I went to the Thanksgiving sale at 5:00 AM and when I got there all the TVs were all gone. Nobody in line got one, the sales start at 6AM. These freaking stores are just a bunch of liars, to get people to shop there. It's bs who the hell got those TVs at 4:00 in the morning? They are just a bunch of liars. How did they pay for the tickets if they open at 6AM? Screw you K-mart no wonder you are losing customers!!!!
     
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Posted by leet60 on 2012-11-22:
This is why I refuse to do Thanksgiving day sales or Black Friday Sales. The circular clearly indicates "at least 5 per store" on the page with Televisions. This is either a result of poor logistical planning or associates "holding" merchandise for friends or family.
Posted by NickL11354 on 2012-11-22:
You can probably find a TV to buy online from another retailer. I don't get why in 2012 people stand outside for hours other to get their 15 minutes of fame from the media (the only headline from from now until end of thanksgiving is about black friday and 'interviewing' people standing o line about what "great deals" they think they are getting)
Posted by Tezrien on 2012-11-22:
Welcome to the world of Pre- and Black Friday. Too bad there isn't a law that makes these places close on Thanksgiving and Christmas.
Posted by MRM on 2012-11-22:
T-Minus 9 hours till Thanksgivings doorbusters! Lets get ready to RuUuUmBLe!!!
Posted by BCeltic on 2012-11-22:
I missed the opening of the "early" sale on Thanksgiving because I had to literally drive through a snow storm. You can check the weather for Havre Montana and you will see I am being truthful. My commute took over a hour which is why I missed the opening of the door. When I went in I checked on ALL of the electronic sales and there wasn't 1 item left for ANY item, headphones, sound bars for TV's, music... nothing! I spoke with the manager and told him I wanted to purchase an item that was listed as being on sale tomorrow and I was willing to pay the full price. Because I had driven through the snow storm, he knew it was snowing terribly outside I was willing to still purchase the item but, THEY REFUSED TO SELL ME THE ITEM. I tried to buy an item NOT YET on sale and they refused. KMART, I know you don't care because you have been losing customers regularly to WALMART. You have lost a loyal customer who refused to go to the bigger store, but now I refuse to go to the store that does not care about their customers. I drove through a snow storm, I came to your early sale, I tried to buy an item at REGULAR price and you turned me away. Shame on you and shame on your manager who decided that the customer doesn'e matter. Well you don't matter anymore.
Posted by MRM on 2012-11-22:
Leet60, there are good stuff for everyone! Come on and join the mayhem on Friday!
Posted by MRM on 2012-11-22:
T-Minus 7 hours (EST) till Thanksgivings doorbusters! Lets get ready to RuUuUmBLe!!!
Posted by MRM on 2012-11-22:
T-Minus 5 hours (EST) till Thanksgivings doorbusters! Lets get ready to RuUuUmBLe!!!
Posted by DebtorBasher on 2012-11-22:
Mr. Mike! I thought you were going to stop by and pick me up and take me on vacation with you!!! Geesh...no one EVER takes me anywhere!!!
Posted by DebtorBasher on 2012-11-22:
That's not right...they just do that to get people into their stores...it's false advertising (Unless the ads state that it's not available at all locations)...as long as people line up to get in hours and days ahead, the more and more stores are going to do this. It's easy for me to say, but if people just shopped when they can, instead of these Black Friday sales...that's now become Black week sales...then the stores wouldn't make money and they would stop going overboard...it only gets worse each year....but, as long as people show up, this is what's going to happen. I say BOYCOTT BLACK FRIDAY SALES! *Running from Mr. Mike with my hand covering my butt!*
Posted by MRM on 2012-11-22:
The vacation isnt until Xmas.
Posted by DebtorBasher on 2012-11-23:
Oh...I thought you put off your Black Friday because you were going to be on vacation...so, it's ok for me to keep my luggage packed then, huh???
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Return of Battery Core Not Accepted - Kmart Policy Sucks!!
Posted by George558 on 09/28/2012
WEST ORANGE, NEW JERSEY -- Purchased a battery at a decent price from KMART. got a chance to return the battery after 8 days and really thought that the manager would allow me to get my credit since I was ONLY 1 day late. NOPE!! The Store Manager essentially told me that my business and my opinion didn't matter and that his policy and profit margin are more important.

I will NEVER shop at this company again.

Weird thing is they really don't care about feedback either since no one EVER responded to any of my online complaints. Guess they feel that they can just screw with people and their money.

Does anyone out there really think that the value of an old battery reduces to nothing after 8 days but is worth $15 until 7 days?

Crazy thing is that they allow you return or exchange their NEW battery for 72 months with no questions. You can bet that I will be doing that in month 70 for as long as I possibly can.
     
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Posted by melissa253 on 2012-09-28:
I don't understand this complaint.
Posted by trmn8r on 2012-09-28:
I'm not sure about your plan. You can't return a battery in month 70 of the 72 month warranty unless it is dead or defective.

As for the denied return, I don't think anyone anywhere believes the core is *worthless* after 7 days. The policy may be related to how the core value *fluctuates* with scrap prices. I agree it is pretty tight - if it isn't, it should definitely be stated on the receipt.
Posted by FoDaddy19 on 2012-09-28:
I've never heard of anyone trying to return a car battery before. But the OP was outside of the return window regardless, he didn't get screwed.

"Crazy thing is that they allow you return or exchange their NEW battery for 72 months with no questions. "

I'm not sure that you understand how that works. 1st off the battery has to be deemed bad by them, 2ndly, the warranty might be pro-rated after x amount of time, in that you they may simply just refund you a percentage of the purchase price based on how long the battery did last.
Posted by BigAl on 2012-09-28:
The problem is that the core charge that most retailers charge, including K-mart, is grossly inflated. What truely only has a few dollars of equity is represented to be of a much higher value. That is why they specify a short time to allow for the return for core charge. Every customer who does not return the core during the specified time greatly increases the stores profit. So in essence they love it when they can refuse to repay the core charge.
Posted by Slimjim on 2012-09-28:
The OP is returning a dead core battery, which is pretty standard when you buy a new one. Yeah, they could have been a bit looser with the return window in this case, I agree, but you rarely do see big stores like K-Mart deviate from policy often. As mentioned, I also believe there is a understanding of the return policy on the new one. If you did bring it back after 70 months, I'm pretty sure based on everywhere else I've seen, the battery does have to be dead/bad and you will be prorated, giving you back about 1/35th of the purchase price.
Posted by leet60 on 2012-09-28:
I believe the OP is referring to the "core" refund which is applied to the purchase of the battery when the old battery is returned. It is used to promote proper recycling of items such as batteries. The fact that there was a one week period to return the "core" for the refund and the OP was one day late is his issue with the store.
Posted by Tezrien on 2012-09-28:
You knew the policy of Kmart to get your core charge returned to you was 7 days. Yet you assumed that they would make a special case just for you and extend it by a day. All I have to say is that you know what happens when one assumes eh ?
Posted by jktshff1 on 2012-09-29:
Late is late
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Bad Customer Service.
Posted by Panicucci17 on 09/23/2012
PENNSYLVANIA -- We recently bought a refrigerator from K Mart. We picked it up our selves.

When we got it home, we found that the bars that hold the food on the freezer door were the wrong ones. I went back to the store and was told that they could not help me and I would have to call customer service. I was on the phone with someone in Texas for an hour and 20 minutes. I was told they could not send me the parts, a service man would have to come to the house. I took the day off work. When the man came he ordered the parts. I got a package several days later. I got one rail when I needed two, and it was the same thing I already had.

I went to Sears thinking they are the parent company and they could help. I was told if I bought it at K Mart, then K Mart would have to fix the problem. Back to K Mart I go. The manager called customer service for me, put me on the phone and I went through the whole story again. I ordered the parts for my freezer door. That was months ago, they never came. My son cut off the ones that came with the refrigerator to make them work. They look horrible and aren't very sturdy. I know I should keep after them, but I am just so tired and frustrated with the whole situation.

How hard is it to find the right parts. Obviously for Sears and K Mart, very hard. I will never shop at either store again.
     
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Posted by trmn8r on 2012-09-23:
Wow, helpful review.

You're right - getting customer service today often takes Herculean efforts. I'm going through this right now, and was tempted much earlier in the process to give up. I haven't yet.
Posted by HonestForSure on 2012-09-24:
Specific mfr parts are carried by the....manufacturer. Of course you'd get the runaround from the retailer's customer service. They're not parts distributors. Did you call the mfr customer support or go online and send an email???? Sears service is done through A&E. Did you call your local one? All this is not new info.
Posted by SearsCare on 2012-09-24:
Panicucci17,

My name is Greg and I am with the Sears Social Media Support team. I came across your post and I wanted to reach out to you and apologize that the bars for your freezer door are incorrect and for the difficulties you have encountered trying to get this situation resolved. We would like to speak with you about your freezer to see what we can do to help correct this issue so you will no longer be frustrated by this.

At your convenience, please contact our office via email at smadvisor@searshc.com and one of our case managers will get in touch with you regarding your refrigerator. In the email, please provide a contact number and the phone number you provided at the time of purchase (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (panicucci17) in the email for reference to your issue. Again, we’re sorry for the frustration the problem with your refrigerator has caused you and we look forward to speaking to you soon.

Greg G.
Sears Social Media Moderator
Sears Social Media Support
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Bad Customer Service
Posted by Christinacotton on 09/03/2012
PEACHTREE CITY, GEORGIA -- I was buying a buy one get one free Joe Boxer pajama's for my daughter. The items did not ring up buy 1 get 1. I had to walk the sales woman back to the girls department to show her. Michelle stopped at customer service to talk to the manager. She took off one outfit for 14.99 but charged me 1 cent for the other. She said that was the only was she could get it to override in the system.

It is always something with Kmart every time I shop there. This might be the last time too.
     
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Posted by FoDaddy19 on 2012-09-03:
It would be reasonable IMHO for the cashier to verify that the item was indeed on sale if it didn't ring up correctly. And some POS systems need to have an amount entered for an override.

Sorry, but I don't see anything that could be construed as "bad customer service" here.
Posted by unhappy999 on 2012-09-03:
I think the complaint is because she was charged a penny for the free item. I agree, I don't think this was bad customer service. If something doesn't ring up right, they have to go and check because if they did an override based on what a customer said and it was not correct, they could lose their job. I don't blame the person for checking the price, they were doing their job.
Posted by TIRAMASU on 2012-09-03:
I so understand your complaint. We only have a Kmart in my town and I only shop then when it's the only possible thing to do. 95% of the time there is an issue with someone at the checkstand. You have to watch each and every item rung up or you're forced to take it to customer service to get reimbursed for the error (usually overcharge as not much is even priced or it's incorrectly priced). I do have to agree that it's not really the cashiers fault and I take pity on most of them. There's never a manager up front or anyone who can help a cashier. I'm sure the ones that are rude are just tired of the terrible way Kmart (dis)organized. Very poorly designed way of running a store.
Posted by melissa253 on 2012-09-04:
I don't see where the CS was "bad" If the free item wouldn't ring up 'free' then the next best thing to do is to ring the item up for a penny.
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Harassment
Posted by The4eddings on 07/31/2012
SPRINGFIELD, MISSOURI -- Be the worst in the world. I have never had anything but trouble at this Kmart, but the others never have stock and this one always does. (I think simply because people won't go in there) I decided to brave it today because I had simple trans.
tide 11.97
Downy 5.00
socks 6.99
2 olay face cleansers 3.59
2 ol bw 5.79
1 all 3.50
2 ivory@ 1.79
just a little over 50.
no card and no p and g

It was a male cashier, the hateful girl comes over from service desk to check my coupons. (she ALWAYS does this.) She has yet to be able to reject one of my coupons. I am using them correctly. She started in saying I didn't have enough olay to use both, she said I had to buy 4 bw to use to coupons. I stated that you have to buy cleansers to get the bw free. She said she didn't see cleansers. I picked them up and showed them to her. She kept mumbling and being rude and snarling.

I asked her if she would like to see my next set of coupons. She said yes, she has to make sure they are correct. (hatefully) I said ok, but before you accuse me of anything, please read the coupons. Well needless to say it did give me the gift card, nor did it print p and g. She started saying its after coupons and discounts. I said no, manufacturers coupons count for the total, she said no, she has worked there for years. I told her I have shopped there for several, and knew how the promos worked.

She kept on saying how she knew everything about Kmart, so I pulled out the 15 gift cards that I got yesterday and showed her. She said, you SHOULD have spent over 50 each time. OMG!!!!!! She is unbelievable. I asked her about the p&g and she said it was not her job to know the promotions, because she is only part time. Customer service shouldn't know promotions? If they are going to accuse people of wrongdoing they should at least read the coupons!!!!! I asked what exactly her job was...to harass customers?

She then started in about extreme couponing and how much people like me cost the store. I had 9 coupons!!!!! I said are you accusing me of stealing? She said, it is like stealing. Wow. I asked if it was her job to be an a@@hole, and she said that she wasn't being and a@@hole. She said it was sad how they were on extreme couponing and how people are ripping the store off and that I am in there too much.

I go there about 3 times a week, but hadn't been since the first week of July because I have been out of town. I also am unaware that there is a limit on how much you can shop. Becca argues about the bw coupons and said I didn't have enough stuff to use 2 coupons. The male that should of been ringing things up was so nervous and he was never rude. Becca was the problem. I spent 300 dollars in cash yesterday at Kmart and then am treated like this. I had a friend with me who saw the whole thing. I asked corporate to pull the tapes and watch how this went. I have had a few other run ins with Becca when promos didn't work right and all she would say is that I did them wrong. Limits, always something besides a real answer.
     
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Posted by Tezrien on 2012-07-31:
Bottom line is this: Have you talked to either the Store Manager of the Regional Manager? If not you should.
Posted by leet60 on 2012-07-31:
In reality your use of coupons cost the store little if anything. If you bought other items at full price any loss they had was negated. In addition the store is recompensed for the coupon value plus a small amount over and above.
Posted by FoDaddy19 on 2012-07-31:
I'm kinda torn, I agree that the woman was being rude. At the same time personally I absolutely loathe "extreme" couponing, 9 times out 10 they will hold up the check out line for everyone else and the worst ones will clear out a shelf leaving nothing for other shoppers, granted stores now often have limits on sale items, but some foolishly do not.
Posted by yoke on 2012-07-31:
The OP was far from extreme couponing. Just because she had a coupon for the items she bought does not mean she was an extreme couponer. She only bought what was on the coupons and did not take everything off the shelves like extreme couponers do. Thanks to the extreme couponers the rest of us suffer. If I were the OP I would report the incident to the GM.
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Battery Core Return
Posted by Sparky71174 on 07/01/2012
I bought a new battery for my vehicle last Saturday. When I tried to return my core to the store I was told I had 7 days and since it is now 8 days they would not take the battery or give me my core amount back. I call the customer complaint line and basically got told that it sucks to be me. I find it hard to believe that a company can afford to lose a customer of 18 years over $15.00.
     
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Posted by jktshff1 on 2012-07-01:
This should be tagged as a complaint, not a compliment.
Please explain why an exception to the store policy should be made.
Posted by trmn8r on 2012-07-01:
Only 7 days to return a battery core is absurd. Hopefully you can find a place that will give you some cash for that core.

Was the 7 day policy clearly stated on paperwork that you received when you bought the battery?
Posted by Recycle guy on 2012-07-02:
Take it to your local scrap dealer. You should be able to get at least $10 for it there. Most auto part retailers only give 48 hours for a battery core return, and you're lucky if you can get $10 out of them. I collect car batteries, boat and motorcycle batteries and emergency lighting system batteries and take them all in once or twice a year (depending on how many i have stored up). I can make a nice bit of cash from doing that and it keeps them out of the landfills.
Posted by trmn8r on 2012-07-02:
That is interesting, Recycle Guy. I didn't realize such short core return periods were common.

The only good reason I can think of is scrap prices change almost daily, but I doubt that they adjust the core charge very often. Sounds like a way to encourage illegal dumping and ripping off those who dawdle and miss the deadline.
Posted by FoDaddy19 on 2012-07-02:
Alternatively you can just bring the old battery with you when you purchase the new battery. That's what I do. That way you don't have to worry about core charges.
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Refund Complaint
Posted by Chucklin5672 on 06/26/2012
NORTH CHARLESTON, SOUTH CAROLINA -- I buy a bike at KMart. The following week it goes on sale. I make the call to see if I can get a refund of the difference between what I paid and the sale price. Because it is more than 7 days since the purchase (it's been 9 days), they WON'T refund the difference. BUT if I want to bring the bike back they will give me a full refund. Does anyone at KMART have any brains. How stupid. I'll bring it back, get my money and go to your competitor to buy a bike.

When I spoke with the customer service people on their 800 number, they told me it was up to the store manager to make the call on whether or not to refund the difference. When I called the store manager (who did not give me her name on the phone), she said absolutely not. If it's outside the 7 days they will not refund.
     
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Posted by trmn8r on 2012-06-26:
This is a standard policy in retail. If you think about it, they can't allow an unlimited time to "take advantage" of a sale price if the item is purchased when it isn't on sale.

I'm impressed that they match the sales price at any time other than when it is on sale.
Posted by Susan on 2012-06-26:
It is Kmart's corporate policy to refund the price difference if an item purchased goes on sale for a lower price within 7 days. They have to draw the line somewhere and unfortunately you were 2 days late.
Posted by copper_works_ on 2012-06-26:
Absolutely, a Sears or Kmart manager can override that policy. The price difference would probably be given in a store credit. But yes, it can be done. It seems the manager was having a bad day.

They can also take the reciept and return the item and have you rebuy the bike, to get a the full refund without a store credit.
It would be the same as returning the item without you having to drag it in.



Posted by onlooker on 2012-06-27:
Come on you don't like their 'rule'. It is their store and you have the right to not go there.
What did you / have you / done? Did you get the return handled as you wanted?
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