This is not the company for you.
LYNN HAVEN, FLORIDA -- OK. So. I was living with a roommate, and I was moving out of the apartment to Texas. So I called Knology to transfer my subject to my then-roommate. I got the A. O.K. that everything was cool, so I proceeded ... read full review
Long-Time Inept Service
Unfortunately, Knology has a monopoly in our County so years and years of bad inept service has to be tolerated...company bought out our existing services; however, the very same people continue to be ... read full review
The call in procedure. You go thru hell and then they want you to repeat it when someone finally comes onto the phone. There's no number to punch for complaints. Add reply
Billing and collection errors
CHARLESTON,, SOUTH CAROLINA -- Every once in a while you have the pleasure of doing business with a company that is run by a group of people that really know what they are doing. There are procedures and safeguards to ensure that ... read full review2 Replies - Latest reply on 04/09/2008
STAY AWAY FROM THESE FOOLS
SAINT PETERSBURG, FLORIDA -- On Oct 16, 2004 I returned a cable box, remote, and cable modem to the Knology office in Pinellas Park, Florida and cancelled my account with Knology. I received a receipt the returned equipment.
On ... read full review
Until very recently, I worked for another phone company that was able to provide long distance service to your local telephone customers. Occasionally, I would get customers whose issues needed to be resolved at the local level. Whenever I had to contact Knology for assistance, your reps were always laid back, friendly, and willing to help--and really knowledgeable (it's always nice to speak to a rep who knows what random/casual billing is!)
Anyway, I just want to say I think you guys are great, and, if I didn't live in Canada, I'd definitely be a customer!
(I hope you give your reps fat bonuses!)
Because I can't, I won't be using your service, but I'll definitely recommend you to people I know who can!
Thanks for taking the time to read this. And keep up the good work!