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29 Reviews & Complaints

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Knology sucks
Posted by Bmoody51 on 07/22/2012
LAWRENCE, KANSAS -- Unfortunately, I need to give a star rating because I can't give a lesser rating. I wish I could give a negative star rating. For several weeks, I have not been receiving all of my emails, having been notified of such by the senders. I call the phone number, only to be directed by "Automan" to input my phone number, for the purpose which has yet to be determined because after I finally do get to speak with a live individual, I am asked for my phone number. WHY? I already punched that in. For the umpteenth time, I explain frustratedly that I am not getting all of my emails. I am informed that the email is a free service of Knology, as if that is an explanation for why I am not receiving emails. I have heard so many excuses over the past few weeks, with the blame being placed on everybody but Knology, with the exception of the second to last time. They informed me their server was down and all of the emails were backed up. Hence, that is the reason I received an email 6 hours after it was sent. I have been told by the General Manager that no emails have been lost. Well, if they aren't lost, they have been permanently misplaced. I wish I had ISP options, but the only option in my area is a dish, which is equally unreliable. Here's a fervent hope that WOW will correct the abysmal service and cavalier attitude pervasive in Knology. It just p*sses me off that I have to pay for wholly substandard product and service. The only thing Knology has to offer over their competition is service; and I feel I have been serviced...in much the same way a bull services a heifer. And apparently, I am in the majority of people when I discuss Knology.
     
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Posted by Tezrien on 2012-07-22:
Maybe things will get better soon for you. Knology was just bought by WOW! for $1.5 Billion. I am sure there will be growing pains but from what I've seen of Knology at present they aren't much better than AT&T.
Posted by jktshff1 on 2012-07-23:
"bull services heifer"....I got to remember that! Thanks:)
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Abyssmal Customer Service + Rip Off Fees
Posted by Stkittchick on 05/31/2012
FLORIDA -- Despite the fact that tens of thousands of Knology customers are snowbirds (a huge source of seasonal customers) and suspend their service for at least half the year, Knology charges $5 per month, per service to suspend services: a flat out money grab. When you call to question this, the reps are rude, abrasive and downright nasty. They act appalled that a customer has the audacity to complain. I wrote directly to the CEO about this, and naturally was bumped to some customer "service" rep, who basically told me if I didn't like it, I could cancel and return the equipment -- despite her having addressed her response to me in Canada, 1,500 miles away. That's their attitude and mindset. If I had any other option, I'd quit Knology so fast, but our park has a contract with this greedy and customer-hating company.
     
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Posted by leet60 on 2012-05-31:
Is the service provided under a contract? If so, it seems paying a suspend fee of 5.00 a month is highly preferable to regular monthly fees.
Posted by trmn8r on 2012-05-31:
I agree with the previous comment. If the fee is as objectionable to you as it sounds, buy all means cancel the service. For my money, it would be far preferable to pay what I feel is a small maintenance charge to not go through the hassle of setting up and cancelling service each year.

As consumers, the beauty is each of us can take our business where we wish.
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The Reason Behind Internet Issues Within This Area
Posted by Lisa_james2009 on 05/06/2012
GROVETOWN, GEORGIA -- The real reason behind the internet issues within this area.
are because they are still having to rewire the entire area.
since they taken over from Charter and there is no telling just how long this really will take. Knowing that, I have heard more excuses since I requested their service and to top that of, they thought they were going blow smoke my way about billing people in advance.

I never heard of such a thing knowing they already had my first payment from the initial install.I thank god that I am moving from this area. The only thing good that I have to say is the area manager out of Augusta. Help me, and I am still having slow and freezing issues.

I feel sorry for anyone else in this area that just so happens to be having the same problem. Knowing that I am not the only one in this area that has been complaining about the so called service.
     
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Knology Services Outdated
Posted by C_cbm704 on 05/03/2012
SUMMERVILLE, SOUTH CAROLINA -- We had Time Warner Cable since the day we moved to Summerville. After having Knology installed for our TV, Internet and Phone there are some issues that are making me rethink our switching to your service.

First, as an Internet Service Provider, Knology is extremely fast - we appreciate it.

Secondly, the Cable/TV Service is OUTDATED. The search engine that Knology uses, for searching programs, was used back in late 1990s. I don't want to have to scroll through every date to find a show I want to record or watch; plus Knology only allows you to forward ONE week, and you better know the date! Plus I don't want to spend my time scrolling through a huge list...that is time consuming. With Time Warner you could look for stuff a month in advance and set it to remind or record.

Also, if I miss a program, I can pull up the search on Time Warner, key in THE NAME of the show and it will list the past shows, as well as future shows. I COULD ALSO watch past airings of shows. For example, I was out of town for 2 weeks in Alaska...when I returned I realized I didn't record the show Justified. So, I brought up the search on my Time Warner box, and it listed all the Justified showings for the month. I selected the one's I missed and started watching them. This makes it so much easier and flexible because you DON'T HAVE TO RECORD every episode of a show.

As for the phone, going to Knology from Vontage, now I have to purchase a caller ID...more money spent.

Right now I AM NOT a big fan of Knology and WOULD NOT recommend them over Time Warner, unless it is strictly as a price comparison. Knology service is so 1990's and this is 2012! The company really needs to update their software. I am posting my review of Knology service, I don't want people to be miss informed, like we were.
     
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Posted by Ally on 2012-05-03:
Hmmm, sounds like you should return to Time Warner then if possible. In my area, neither of those options are available but we do have Comcast. Guess they are just as outdated, as they work the same way with the program search and always have for the last ten years we have had it, only a week's programs at a time, etc. Didn't realize they were so 'outdated', guess you learn something new every day.
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Horrible Customer Service
Posted by Disam on 03/23/2012
GROVETOWN, FLORIDA -- Knology is by far the worst cable company I have dealt with. Their customer service department is rude, all they care about is their money. I regret going for the cheaper price. I cancelled services the day of installation, the cable guy did not inform me that he had to bury the cable since our neighborhood is so new, and since we are renting we aren't allowed to have anything buried. We found out only when we called them up wondering why there was a bright orange cable all around our house. We were promised a full refund of $114.00 but now we aren't getting one. I have been on the phone for the past week speaking with the ill informed rude customer service representatives with no results. I am going with Comcast!
     
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Posted by Alain on 2012-03-25:
Good idea to switch to another cable provider!
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Knology just plain sucks!
Posted by JST on 02/06/2012
My old dial-up connection was about as fast as this garbage, and my dog is smarter than most of their techs I have dealt with. What an embarrassment! They aren't shy about ripping folks off, though!
     
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Posted by Cwazychicken on 2012-02-07:
I am from sioux falls, SD and if you have midcontinent up there, i recommend them. Then again, not sure what all is in rapid any more. Do you get bridgemaxx up there? that was ok, not super fast but has to be faster than what you have. I use my midcontinent internet, it freezes sometimes but its usually fast. Not cheap though.
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Pay More, Get Less
Posted by Catcouch337 on 12/10/2011
DUNEDIN, FLORIDA -- Here are the complaints I have:

1) As a woman, I find pornography disgusting, and resent having to scroll through 7 channels of pornography with titles like "Slu**y Mothers" and "Hot Dripping Hos" while attempting to find a PPV movie to watch. (Only three non-porn PPV movie channels where I live). It is demeaning. Bunch them together in another location so that your customers who are offended by porn don't have to see those titles every time they look for PPV movies. Believe me, the people who want to watch porn will FIND them.

2) There may be two or three PPV movies per month that could be called major films. Most of the selections are low-rated films that are used to fill up the PPV channels, making it seem like there is a good selection when there is not. I would be a regular customer of PPV if I could find better films.

3) NO Movies on Demand.

4) Terrible internet strength. My son is an IT person, and he said it was the worst he had seen from a cable company that provides internet.

5) Terrible company website. Certainly not professional looking or user friendly. I was on the website last month looking for future developments that might be coming, and could find nothing. I clicked on a link to check out "Bundles" and found one page with a "Buy Now" link, and it didn't even have a price quote. The website looks like it could have been developed in a high school computer lab.

6. I resent being forced to be a Knology customer, and then being forced to have sub-par selections and services. I am seriously considering moving out of my apartment when my lease is up, simply because I don't want to deal with Knology anymore.

7. I also resent that the city of Dunedin, FL named a park after Knology when they have such little regard for the sensitivity of their women customers. I do not consider this the actions of a FAMILY company.





     
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Posted by trmn8r on 2011-12-10:
Although my sex and opinion of porn are diametrically opposed to yours, I wholeheartedly agree with your complaint and suggestion that the offerings should be concealed to an extent and not commingled with mainstream content.

Is this the only provider in your area? If you resent what the city did, you might consider appealing to them to rename the park.
Posted by Anonymous on 2011-12-10:
I know with Comcast, I can program the settings to where the Adult titles are not displayed...only a caption of "Adult Title" appears. Perhaps this is something you too can program with your remote, to hide the offensive titles. I do this since we quite often have company over or young nephews and nieces, and I don't want them subjected to that.
Posted by Cwazychicken on 2011-12-10:
I agree, I have midcontintent and unless i look under a section, i can not see these on my scroll. However, Direct tv does list all the nasty titles while looking for something to watch. . I think they should have a section (with code) to access to see these channels and not on the main scroll page.
Posted by trmn8r on 2011-12-10:
It would surprise me if any company that caters to the general public (not just creepy old men like myself) doesn't have a way to filter or hide such things. It is such common sense. Amazing!
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Poor service
Posted by Sereenasreekumar18 on 10/06/2011
I contacted Knology b/c they just came to my area of grovetown and had a great deal for a bundle for 79.99 for the first yr with no contract. I set up my time for the technician to come btw 2-4. The technician did not show up till 6 pm. When he arrived, he smelled like marijuana and was dressed very unprofessional. I was supposed to get the Hd box w DVR, wireless Internet. Thus was supposed to b addons that I had w the bundle. Well not only does he say he doesn't have the wireless router but says he was not told about the DVR and that I had to pay an extra 10. I was told that I was to pay $139 to the technician but he had no receipt and did not complete the order. When I told him that I would not write him a check till he had brought all the things that were promised, he said he had to uninstall everything. I was astonished at the service I was getting. I told him to take all his stuff and that I was going to go with Comcast. They are more expensive but I have ne'er had a problem with the techs. Comcast came the next day and they will bill me for the charges. If I don't want the service within the 30 days I have it, I can cancel it and get my money back, including the installation fee. Also, they have no contract so I can cancel any time. I would rather pay more money for good customer services and no hassles which means no headache. I should have listened to my friends and the other reviewers.
     
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Posted by Alain on 2011-10-08:
If you are living in Grovetown, GA, (only a guess since you didn't say) you can file a complaint at http://consumer.ga.gov
Sounds like you've all ready switched to Comcast, which is probably the simplest solution.
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Poor Service
Posted by LoisLane5518 on 02/14/2011
I should have looked at these reviews before choosing Knology. I respect the one person who said they were pleased with Knology because the company worked with them in reducing their payments. However, that doesn't fix the fact that the service is shoddy and they are SO expensive! My husband is in the military and we are stationed in Alabama .... when we arrived on base we were given a list of three providers to choose from ... and the dish wasn't provided as an option. I contacted Knology and scheduled a time for them to come out and hook up our service. Because our household goods hadn't arrived we were told we had to break up the connection because cable couldn't be hooked up without a TV. I've had other providers hook up the service without a TV and when I questioned this I was rudely informed that every company has their own rules.

It took three times to my house to get all of the rooms hooked up and both of our TV's receiving cable. We received one DvR box with HD and I was excited because we have been overseas for the last four years and this was our first time having a DVR. My parents have a DVR with their satellite service and I figured all were the same... I was WRONG. Our box can hold maybe six 1 hour shows before the hard drive is full. My parents satellite DVR can hold dozens of shows! If you set a timer to record a show you have to have the TV on that channel or it won't record.... my parents DVR will change the channel automatically and record the show.

My other complaint is weekly, sometimes daily I lose service. Sometimes I lose higher numbered channels for time on end and other times the TV will go out completely with a loud static noise emitting as if everything went to fuzz. When I have contacted their office I'm told there isn't anything reported in our area.... the main office is in ATLANTA GA I'm in AL!!!! They don't communicate with each other when work is being done and it requires 5 calls about the exact same problem to show up as a problem. The problem isn't just the cable the modem needs to be rebooted at least once or twice a week.

In the four years we were overseas I had to reboot the modem twice.... I've had to reboot this one twice just last week. I'm tired of paying this money for a service that is shoddy at best. We are supposed to be a country of innovations .... I see this country as just money hungry greedy companies who do what they can to get every last penny they can from the consumers.

I've considered lowering our cable to basic and getting rid of the worthless DVR and HD ... however, one of my favorite channels is TNT.... it's now coming in extremely fuzzy and reminds me of the reception my parents got with the old bunny ears. If I get rid of HD I lose my ability to watch TNT. I truly believe the companies create these little problems like fuzzy TV and shoddy signals so we will upgrade and have to pay more. Money hungry and pathetic customer service.
     
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Inconcievably bad
Posted by Badknology on 12/12/2010
I have been around the country due to the military. I have never had a worse ISP than I do in Columbus GA. They are making money hand over fist and will not upgrade the infrastructure enabling them to support the communities that they (LOL) support. On a recent call to their service department, I was told in regard to my 6 MB internet service that is actually running @ 2.5 consistently, that I should upgrade to their more expensive package in order to receive the 6 MB that I wanted. I was told that there is a throttle on my internet usage in order to provide internet usage to all of their customers. In my opinion, they should spend less money on customer coddlers and more on infrastructure and actual service.

If you have a choice, which like many I do not, AVOID KNOLOGY!!! It would be more productive if you burned hundred dollar bills for warmth in the summer here in Georgia than to pay for the (LOL) service that Knology doesn't provide.
     
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Posted by Alain on 2010-12-13:
I haven't heard much good about Knology here.
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