Knology Consumer Reviews - Page 3

HUNTSVILLE, ALABAMA -- I'm paying 50 bucks a month for speeds that are supposed to be 25 down and 5 up. I'm lucky to see 3 down and 2 up. I've had 4 people out to "fix" the problem with the last guy swapping our modem out. Still did nothing. I went and bought a brand new 120 dollar router thinking maybe our old one was about done for. Nope. God forbid it rains, then I'm lucky to be able to connect at all. Mediator might be a smaller company, but at least they provide a service that works! Bye bye, Knology. Your company has turned to crap answer I'm not staying.

FLORIDA -- Despite the fact that tens of thousands of Knology customers are snowbirds (a huge source of seasonal customers) and suspend their service for at least half the year, Knology charges $5 per month, per service to suspend services: a flat out money grab. When you call to question this, the reps are rude, abrasive and downright nasty. They act appalled that a customer has the audacity to complain.

I wrote directly to the CEO about this, and naturally was bumped to some customer "service" rep, who basically told me if I didn't like it, I could cancel and return the equipment -- despite her having addressed her response to me in Canada, 1,500 miles away. That's their attitude and mindset. If I had any other option, I'd quit Knology so fast, but our park has a contract with this greedy and customer-hating company.

GROVETOWN, GEORGIA -- The real reason behind the internet issues within this area are because they are still having to rewire the entire area since they taken over from Charter and there is no telling just how long this really will take. Knowing that, I have heard more excuses since I requested their service and to top that of, they thought they were going blow smoke my way about billing people in advance.

I never heard of such a thing knowing they already had my first payment from the initial install. I thank god that I am moving from this area. The only thing good that I have to say is the area manager out of Augusta help me, and I am still having slow and freezing issues. I feel sorry for anyone else in this area that just so happens to be having the same problem. Knowing that I am not the only one in this area that has been complaining about the so called service.

GROVETOWN, FLORIDA -- Knology is by far the worst cable company I have dealt with. Their customer service department is rude, all they care about is their money. I regret going for the cheaper price. I cancelled services the day of installation, the cable guy did not inform me that he had to bury the cable since our neighborhood is so new, and since we are renting we aren't allowed to have anything buried. We found out only when we called them up wondering why there was a bright orange cable all around our house.

We were promised a full refund of $114.00 but now we aren't getting one. I have been on the phone for the past week speaking with the ill informed rude customer service representatives with no results. I am going with Comcast!

I contacted Knology because they just came to my area of grovetown and had a great deal for a bundle for 79.99 for the first yr with no contract. I set up my time for the technician to come between 2-4. The technician did not show up till 6 pm. When he arrived, he smelled like marijuana and was dressed very unprofessional. I was supposed to get the Hd box with DVR, wireless Internet. Thus was supposed to be addons that I had with the bundle. Well not only does he say he doesn't have the wireless router but says he was not told about the DVR and that I had to pay an extra 10.

I was told that I was to pay $139 to the technician but he had no receipt and did not complete the order. When I told him that I would not write him a check till he had brought all the things that were promised, he said he had to uninstall everything. I was astonished at the service I was getting. I told him to take all his stuff and that I was going to go with Comcast. They are more expensive but I have ne'er had a problem with the techs.

Comcast came the next day and they will bill me for the charges. If I don't want the service within the 30 days I have it, I can cancel it and get my money back, including the installation fee. Also, they have no contract so I can cancel anytime. I would rather pay more money for good customer services and no hassles which means no headache. I should have listened to my friends and the other reviewers.

I have been around the country due to the military. I have never had a worse ISP than I do in Columbus GA. They are making money hand over fist and will not upgrade the infrastructure enabling them to support the communities that they (LOL) support.

On a recent call to their service department, I was told in regard to my 6 MB internet service that is actually running @ 2.5 consistently, that I should upgrade to their more expensive package in order to receive the 6 MB that I wanted. I was told that there is a throttle on my internet usage in order to provide internet usage to all of their customers. In my opinion, they should spend less money on customer coddlers and more on infrastructure and actual service.

If you have a choice, which like many I do not, AVOID KNOLOGY!!! It would be more productive if you burned hundred dollar bills for warmth in the summer here in Georgia than to pay for the (LOL) service that Knology doesn't provide.

CHARLESTON, SOUTH CAROLINA -- I live in an apartment complex that requires Knology. They are such a rip-off. I almost hate living here because I have to have such a STUPID cable service. I pay 105 dollars a month for this horrible company. They are over priced and if you're late on a bill they charge you out of your ears. I was late on 1 payment, my next bill was $285.05. Their so called "On Demand" is pathetic. It almost looks like an old Nintendo game when scrolling around looking for a movie. Their "Bundle" package is nothing but a scam to make them more money and stimulate the economy for spending more money and things people need. The following reasons are:

1. There "Bundle Package" includes cable, internet, home phone. It's not even Wireless internet (I have to transport my Internet modem to every room in the house to access the internet). It's so annoying, 2. Cellular phones are the only things people use now. Everyone knows that. Why pay for that when we hardly use it?? Please keep adding the reasons why this Company is a total rip off. I am canceling my Service NOW. DO NOT waste your MONEY AND TIME with this HORRIBLE COMPANY.

Until very recently, I worked for another phone company that was able to provide long distance service to your local telephone customers. Occasionally, I would get customers whose issues needed to be resolved at the local level. Whenever I had to contact Knology for assistance, your reps were always laid back, friendly, and willing to help--and really knowledgeable (it's always nice to speak to a rep who knows what random/casual billing is!).

Anyway, I just want to say I think you guys are great, and, if I didn't live in Canada, I'd definitely be a customer! I hope you give your reps fat bonuses! Because I can't, I won't be using your service, but I'll definitely recommend you to people I know who can! Thanks for taking the time to read this. And keep up the good work!

SIOUX FALLS, SOUTH DAKOTA -- Called for the offers to change to Knology - the lady was so rude, short, did not want to take any time to give me details on what they offer in our area. I would never give them 2 seconds of time.

RAPID CITY, SOUTH DAKOTA -- Case # **. Mike on the phone at Knology and the service man Travis were very professional and knowledgeable! Got my problems fixed very quick! Thanks!