STAY AWAY FROM THESE FOOLS
SAINT PETERSBURG, FLORIDA -- On Oct 16, 2004 I returned a cable box, remote, and cable modem to the Knology office in Pinellas Park, Florida and cancelled my account with Knology. I received a receipt the returned equipment.
On Nov 29 2004, I received a bill from Knology for the amount of $412.10. As I had prepaid for cable/internet services for the entire month of Oct 2004, the statement listed a credit of $42.71 for the unused partial month of service. It also included a charge of $425 for unreturned equipment and a total of $29.75 for state and county sales taxes.
I submitted an online complaint to Knology explaining that I had returned the equipment. On Nov 30, I received an email reply from Knology Customer Service apologizing for their mistake and stating that the equipment charge would be removed from my account. I replied to this email and requested that my refund of $42.71 be sent to me. On Dec 7, 2004, Knology Customer Service replied and stated that a check for the $42.71 was being mailed that day. I received the check and considered the matter closed.
On Mar 4, 2005, I received a debt collection letter from CMI stating that I owed Knology the amount of $412.10.
I do not now and have not ever owed any money to Knology. I have spent nearly 5 months trying to cancel my cable/internet service. It took nearly two months before they finally refunded my $42.71 and they acted like they were doing me a favor by sending it then. Of course, they expect customers to pay their bills byon the due date. In addition to causing all this aggravation, they turned my account information over to a collection agency, potentially damaageming my credit, to try to collect money that they were not owed. There is absolutely no communication between departments at this company and an extremely high level of incompetence. If you have any choice of cable/internet providers, avoid these id1ots.