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Knology Consumer Reviews - Page 3

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GROVETOWN, FLORIDA -- Knology is by far the worst cable company I have dealt with. Their customer service department is rude, all they care about is their money. I regret going for the cheaper price. I cancelled services the day of installation, the cable guy did not inform me that he had to bury the cable since our neighborhood is so new, and since we are renting we aren't allowed to have anything buried. We found out only when we called them up wondering why there was a bright orange cable all around our house.

We were promised a full refund of $114.00 but now we aren't getting one. I have been on the phone for the past week speaking with the ill informed rude customer service representatives with no results. I am going with Comcast!

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Poor service
By -

I contacted Knology because they just came to my area of grovetown and had a great deal for a bundle for 79.99 for the first yr with no contract. I set up my time for the technician to come between 2-4. The technician did not show up till 6 pm. When he arrived, he smelled like marijuana and was dressed very unprofessional. I was supposed to get the Hd box with DVR, wireless Internet. Thus was supposed to be addons that I had with the bundle. Well not only does he say he doesn't have the wireless router but says he was not told about the DVR and that I had to pay an extra 10.

I was told that I was to pay $139 to the technician but he had no receipt and did not complete the order. When I told him that I would not write him a check till he had brought all the things that were promised, he said he had to uninstall everything. I was astonished at the service I was getting. I told him to take all his stuff and that I was going to go with Comcast. They are more expensive but I have ne'er had a problem with the techs.

Comcast came the next day and they will bill me for the charges. If I don't want the service within the 30 days I have it, I can cancel it and get my money back, including the installation fee. Also, they have no contract so I can cancel anytime. I would rather pay more money for good customer services and no hassles which means no headache. I should have listened to my friends and the other reviewers.

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Inconcievably bad
By -

I have been around the country due to the military. I have never had a worse ISP than I do in Columbus GA. They are making money hand over fist and will not upgrade the infrastructure enabling them to support the communities that they (LOL) support.

On a recent call to their service department, I was told in regard to my 6 MB internet service that is actually running @ 2.5 consistently, that I should upgrade to their more expensive package in order to receive the 6 MB that I wanted. I was told that there is a throttle on my internet usage in order to provide internet usage to all of their customers. In my opinion, they should spend less money on customer coddlers and more on infrastructure and actual service.

If you have a choice, which like many I do not, AVOID KNOLOGY!!! It would be more productive if you burned hundred dollar bills for warmth in the summer here in Georgia than to pay for the (LOL) service that Knology doesn't provide.

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RIP-OFF on So Many Levels.
By -

CHARLESTON, SOUTH CAROLINA -- I live in an apartment complex that requires Knology. They are such a rip-off. I almost hate living here because I have to have such a STUPID cable service. I pay 105 dollars a month for this horrible company. They are over priced and if you're late on a bill they charge you out of your ears. I was late on 1 payment, my next bill was $285.05. Their so called "On Demand" is pathetic. It almost looks like an old Nintendo game when scrolling around looking for a movie. Their "Bundle" package is nothing but a scam to make them more money and stimulate the economy for spending more money and things people need. The following reasons are:

  1. There "Bundle Package" includes cable, internet, home phone. It's not even Wireless internet (I have to transport my Internet modem to every room in the house to access the internet). It's so annoying, 2. Cellular phones are the only things people use now. Everyone knows that. Why pay for that when we hardly use it?? Please keep adding the reasons why this Company is a total rip off. I am canceling my Service NOW. DO NOT waste your MONEY AND TIME with this HORRIBLE COMPANY.
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Billing and collection errors
By -

CHARLESTON,, SOUTH CAROLINA -- Every once in a while you have the pleasure of doing business with a company that is run by a group of people that really know what they are doing. There are procedures and safeguards to ensure that all problems are identified quickly and fixed in a timely manner. All communications are checked for accuracy, the staff is courteous and helpful. Billing is handled efficiently and all the paperwork is designed to ensure that the client is kept fully abreast of any conditions that may affect their experience with the company. Unfortunately, Knology fails on all of the above.

We had an inkling that things might be screwy with Knology when our service was interrupted for non payment of a bill. We had no idea that there was a problem with the account and were kind of baffled when the service was interrupted. We asked Knology why there was no phone call to discuss the problem, they hemmed and hawed and finally said they left a message on our 800 number. Folks, let me be the first to tell you, I don't have an 800 number.

To make things even more interesting, we had paid the bill over the internet and had a confirmation number. So my wife calls customer service only to be told by the charming cubicle dweller, "Well, sweetheart, you must not have had no money" even after she knew that we had a confirmation number and we had plenty of money in the bank. So, we do get the service reactivated and receive the next month's statement. Lo and behold, there is a $30 fee for the supposed bad check for the payment that we made over the internet.

We contacted our bank and they assured us that there was no way that there could have been a problem with the payment clearing. Knology couldn't care less and if their computer says we owe the money that is it, end of story as far as they are concerned.

So about this time we are a little ticked off and are dealing with some other Knology issue when the salesman from Comcast knocks on our door. Needless to say, we switched to Comcast and I wish I could say that the story clears up here. Nope, things only go from bad to worse.

Now in order to switch our existing telephone numbers from Knology to Comcast we have to have a zero account balance. This is taken care of and we are now in the Comcast fold and happy to be rid of Knology. But, we are not truly rid of Knology. Knology decides that we need to pay for a month of service that took place in the August billing cycle. Mind you we dropped the service on May 2nd. But somehow Knology has decreed that we owe for a month of service that took place well after we dropped them.

It doesn't matter that we have statements showing a zero balance. It doesn't matter that the new bill clearly shows that the new charges are for services from Aug 1-31. Knology account reps have tried to explain the charges away by saying that they are related to late fees and service charges. I find that hard to believe especially considering that the fees are identical to the fees we were being charged for our monthly services and they are clearly marked as monthly service fees on the bill. What is up with these guys? Now they have turned over our account to a collection agency.

When we informed the collection agency about the obvious error we are told that the only thing they can go by is what Knology tells them so pay up or they will damage our credit. The reality of the situation is that my credit is great and have been able to secure low interest loans and credit cards. Nowadays, a ding to your credit score allows the issuing agencies to raise your interest rate to the highest allowed by law. It doesn't have to be a fair and accurate report to trigger the rate increase either.

So, the way I see it these folks are in a position to blackmail us with the threat of higher payments on other bills for a long time or fork over the money they say we owe. There ought to be a law against this type of chicanery is all that I can say.

Anyone else out there have a similar story to tell? If this problem is widespread perhaps there could be some kind of class action suit brought against this group to make them think twice about pulling this kind of stunt on other people. Watch out for these guys.

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Offers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SIOUX FALLS, SOUTH DAKOTA -- Called for the offers to change to Knology - the lady was so rude, short, did not want to take any time to give me details on what they offer in our area. I would never give them 2 seconds of time.

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Great Service
StarStarStarStarStarBy -
Rating: 5/51

RAPID CITY, SOUTH DAKOTA -- Case # **. Mike on the phone at Knology and the service man Travis were very professional and knowledgeable! Got my problems fixed very quick! Thanks!

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Knology just plain sucks!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RAPID CITY, SOUTH DAKOTA -- My old dial-up connection was about as fast as this garbage, and my dog is smarter than most of their techs I have dealt with. What an embarrassment! They aren't shy about ripping folks off, though!

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Call in Procedure
By -

MADISON, ALABAMA -- The call in procedure. You go through hell and then they want you to repeat it when someone finally comes onto the phone. There's no number to punch for complaints.

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Stay Away From These Fools
By -

SAINT PETERSBURG, FLORIDA -- On Oct. 16, 2004 I returned a cable box, remote, and cable modem to the Knology office in Pinellas Park, Florida and cancelled my account with Knology. I received a receipt the returned equipment. On Nov. 29, 2004, I received a bill from Knology for the amount of $412.10. As I had prepaid for cable/internet services for the entire month of Oct. 2004, the statement listed a credit of $42.71 for the unused partial month of service. It also included a charge of $425 for unreturned equipment and a total of $29.75 for state and county sales taxes.

I submitted an online complaint to Knology explaining that I had returned the equipment. On Nov. 30, I received an email reply from Knology Customer Service apologizing for their mistake and stating that the equipment charge would be removed from my account. I replied to this email and requested that my refund of $42.71 be sent to me. On Dec. 7, 2004, Knology Customer Service replied and stated that a check for the $42.71 was being mailed that day. I received the check and considered the matter closed.

On Mar. 4, 2005, I received a debt collection letter from CMI stating that I owed Knology the amount of $412.10. I do not now and have not ever owed any money to Knology. I have spent nearly 5 months trying to cancel my cable/internet service. It took nearly two months before they finally refunded my $42.71 and they acted like they were doing me a favor by sending it then.

Of course, they expect customers to pay their bills beyond the due date. In addition to causing all this aggravation, they turned my account information over to a collection agency, potentially damaging my credit, to try to collect money that they were not owed. There is absolutely no communication between departments at this company and an extremely high level of incompetence. If you have any choice of cable/internet providers, avoid these idiots.

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Knology Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 15 ratings and
31 reviews & complaints.
Contact Information:
Knology
4506 Dorchester Rd
North Charleston, SC 29405-6847
706-634-6767 (ph)
www.wowway.com
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