MAUREPAS, LOUISIANA -- DO NOT SEND YOUR CAMERA IN FOR REPAIR! While in the process of taking pictures I turned my camera off and when I tried to turn it back on, nothing happened. I researched and found Precision Camera. Their reviews were about 50/50 so I choose to go straight through Kodak. After they diagnose your problem over the phone they tell you what it will cost to repair, you have to pay first and then they send you emails telling you what to do. After they took my money I went to my email and found out they send my camera to Precision Camera! I called them back and was assured there would be no problem. HAHAHAHAHA!
Precision OF COURSE called to say there was EXTENSIVE damage to my camera (not hardly) and that it could not be repaired to contact KODAK. I did and they said they would send me a replacement camera since I had already paid (not sure what that has to do with it). If they did not have the same camera they would send me one comparable... hmmmm. That is the key word. I asked for my old camera back and they said they could not. I paid $700.00 for a camera 2 years ago, I received a camera listed for $134.99 (refurbished and will not turn on), plus I paid them $167.00, it cost me $26.00 to mail it to them and they have my camera.
After many phone calls and the words you will receive an email to complete a survey (WHO CARES). I gave them my camera, my money and they are laughing all the way to the bank. I am insulted, angry and disappointed. NEVER will I buy another KODAK property. My neighbor just received his out-of-warranty SONY back, nice, fixed and has a smile on his face.
Called Kodak for a small 25 cent power plug for my charger to my Kodak camera. Was passed for dept to dept 7 times. The 7th was tech support and as he was telling me he would direct me to parts. I explained, "I'd already been there and that they had said tech support could look up the part and please do no pass me off again." He said "please hold" while he tried and put me on hold. I listened to the hold music loop time after time for 20 minutes then was disconnected.
Almost an hour of my life wasted and still I had no part number or price. After email my frustration and disapproval of the way I was treated I get a email from Kodak. "Sorry for your experience, we will give you the part for free, you only have to pay 15.00 for shipping." What a joke, 15.00 shipping on an item the size of a quarter, ya right. I've bought Kodak products for over 40 years, I'll never buy another due to their poor customer support.
OHIO -- I bought a Kodak C743 digital camera for my daughter in January of this year. After 3 months of use the lens stopped working and made a clicking sound. I called Kodak and they walked me through some basic troubleshooting. I was told I had to send it in for repair. I went on line and got a Return Authorization (RA#) number. I paid to ship the camera to their contracted facility, United Camera & Binocular Repair Corp.
After a couple of weeks I called for an update and was told that in their opinion the camera was damaged and was not covered under warranty. They said that they found 3 small dents around the telescoping lens. They also said the motor was broken. Cost to repair was $90. That's more than half what I paid for it.
I called Kodak to escalate and got an overseas call center. They told me that there was no way to escalate repair discrepancies within Kodak. I had to call the repair company. The repair company said that their decision is final. I truly believe that the secondary damage (3 dents) has nothing to do with the broken motor, but I have no one to escalate to at Kodak! Any Suggestions?
I bought this camera on March 6th 2009. On May 24, 2009 I had to buy a new battery. Neither Kodak or Wal-Mart will give me my money back or exchange it! They each say the other is responsible for replacing it so now I'm out the money and the camera - it has not worked at all even after trying the new battery.
ROCHESTER, NEW YORK -- I sent my in warranty Kodak digital camera (C653) to Kodak. Postal records show they received it on June 23 2008. Nothing happened so I called them repeatedly inquiring about the status of my camera. The last time I called they said they would get back to me in 48 hours, that was a week ago. They told me not to call them back again. They have not sent me anything. I think they have lost my camera and I want it replaced. I feel I have been treated rudely and am really disappointed in Kodak.
CHICAGO, ILLINOIS -- I received a Kodak c633 digital camera for Christmas. It stopped working after 3 uses. The manufacturer claimed there was water damage to void the warranty. It had never left the house. There was no damage. I sent it to the repair shop. They sent an invoice for $90.00 for repairs stating corrosion. I had the camera returned unrepaired. I am out $125.00. Kodak stopped returning my emails. Is there any additional avenue that I can explore to force Kodak to honor their valid warranty?