Eastman Kodak Company Printers

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Kodak ESP 3250 All In One Printer
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If you're planning on buying a new printer, I would advise you to stay away from the Kodak ESP 3250 All-In-One Printer.

After purchasing this item yesterday, thinking Kodak might be a better choice than HP, I packed it back up and returned it this morning.

I found the printer to be made with very thin, flimsy plastic. I was afraid the plastic was going to crack with the simplest handling. Which explained why they had SO MUCH tape on every part of the printer for packing/shipping purposes. The other issue I had with it was paper jams. Now, this printer claims to hold 100 sheets of paper for printing. I loaded about 25 or 30 sheets and ran a test print. My first print job resulted in a paper jam. I thought, OK it's just the first print, maybe things are loose or something wasn't lining up due to the shipping and stocking of the product. I unjammed the paper and put only about 15 sheets in it, yup, another paper jam. This time I had to open the printer from the back and remove it from around the printer wheel. Finally I then placed just ONE sheet of paper in it for the test print and it worked.

My biggest issue with this product is the unbelievable loud noises it makes when you turn it on and especially when it prints. It sounds like a semi truck driving through the house. Seriously!

I thought maybe it was because I had it sitting on top of my other printer, so I removed my other printer and placed the Kodak printer directly on my printer stand to check it out this morning. Guess what? ANOTHER paper jam and the noise was just as bad.

I packaged it up and returned it this morning. It's just a hunk of junk and I would advise everyone to save their money. They didn't have one of these on display at the store, and I'm thinking it's because if people heard how much noise it made, they wouldn't buy it.
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Anonymous on 10/12/2010:
Great review DB, it does sound like a hunk of junk.
Anonymous on 10/12/2010:
Did they say anything when you told them why you were bringing it back?

I bought the HP J4680 all in one wireless printer a few months ago and haven't had any problems with it yet, although I know a lot of people aren't HP fans anymore.
DebtorBasher on 10/12/2010:
The woman asked me why I was returning it and I told her because it sounded like a Mac Truck. She just laughed.
MRM on 10/12/2010:
Was there a restocking fee with the return item?
DebtorBasher on 10/12/2010:
Nope...no fees.
MRM on 10/12/2010:
JC, I have never owned a wireless printer and I will get one on my next purchase.
MDSasquatch on 10/12/2010:
I was seriously considering one of these as soon as the ink ran out on my Canon, thanks for the review.
DebtorBasher on 10/12/2010:
Mr. Mike, you shouldn't have any problems finding wireless printers. In fact, I had a problem finding a 'wired' printer because they are mostly all wireless now. There are a few that are both wired and wireless. The wireless printers run about twenty bucks more than the wired ones.
DebtorBasher on 10/12/2010:
MDSasquatch, the ink price is not bad for the printers...I was $27.97 for the black/color combo pack.
Anonymous on 10/12/2010:
MRM, I'm not well educated in the cost of wireless printers, but this one had what I was looking for and I got it for $100 through Amazon...and it came with extra printer cartridges which was a nice bonus.
Venice09 on 10/12/2010:
You deserve a lot of credit for giving this printer the benefit of the doubt every step of the way and trying to make it work. I think you are right about why it is not on display. If people saw how flimsy it's made and how much noise it makes, they'd run in the opposite direction.

I'm glad you got a refund and didn't have to pay any fees. I hope you find something better.
DebtorBasher on 10/12/2010:
After I returned it, I started to realize that I have seen these printers being sold at Big Lots (Which was not where I purchased this one), and most of the electronics sold at Big Lots have been returned for some reason and factory serviced...makes me wonder.
Venice09 on 10/12/2010:
Kodak is also doing a lot of advertising lately on television. They are really pushing their printers. I hope people are smart enough to take them back. That will send a clear message and hopefully they'll improve.
DebtorBasher on 10/12/2010:
Even Donald Trump pushed them...the All In One printer was one of his Apprentice Projects when they first came out.
Venice09 on 10/12/2010:
Well, that would have been a good reason NOT to buy Kodak!.. haha j/k
DebtorBasher on 10/12/2010:
HEY! Don't dis the Donald! LOL!
Venice09 on 10/12/2010:
I have a love/hate relationship with The Donald. I can't make up my mind.
Anonymous on 10/12/2010:
Starlord on 10/12/2010:
Db, as much as I have always respected you and your opinions, I feel compelled to disagree with you concerning your conslusions on the Kodak 3250 ESP printer. I have one that is almost a year old now, and have had no problems with it. It does not make any more noise than any other printer I have had, and I have no problem with putting somewhere around 100 sheets of paper in it. The only time I have exeprienced a paper jam message was when it ran out and I tried to stick paper in too late, I suppose. My previous printer was Lexmark purchased at WalMart for just over $35.00. I determined later that they were almost giving the printers away when I discovered that a set of cartridges for it cost over $60.00. Crystal plans to purchase a Kodak next time she has to get a printer. We both love the quality of images and the low cost of ink cartridges.
Anonymous on 10/12/2010:
As with any product, you can always get a lemon.

Although some people are down on HP printers, I have had good luck with my cheap travel model. At home, I have a Canon printer that I have had absolutely no problem with for a few years now. I had a 3-in-1 at work once that was too slow, but I'm sure they've improved them over the years. (That was about 6 years ago.)

I agree with Starlord that cartridges can be expensive for some printers--which could be an important factor when buying any printer. I buy mine in bulk at Costco which is a few dollars in savings.
DebtorBasher on 10/12/2010:
I agree about the cost of inks. That was one of the things I was checking out before buying the printer. When I looked at the models on display and found one I was interested in, I checked the price of the ink and how many pages they alledgely print. That's why I went with the Kodak because I knew they had the most reasonable in prices.

If others have been happy with theirs, then there's a chance I just happened to get a bad one...but Man-O-Man was it a BAD one!

And Starlord...That's DB with a capital 'D' and a capital 'B'...but I gave you a very helpful anyway.
Anonymous on 10/12/2010:
DB, I would have returned it too, having had so many bad experiences with it in such a short time. What are you going to get now?
DebtorBasher on 10/12/2010:
Well Sing, though the new printer wasn't a good buy, what I did get from it was finding out the problem I'm having with my old printer...I had with the new one as well...therefore, I figure the problem isn't actually with my printer but some kind of setting or installation problem with my computer. But, if the Kodak printer wasn't so noisy, I would have kept it because I would be able to save on the ink. So...I'm just going to try to figure out what the problem is with the printer installation I have here.
Anonymous on 10/12/2010:
Is it an HP printer, DB? If so, I was able to have a problem resolved when my drivers weren't recognized by my new laptop with Windows 7. (The printer is about 5 years old.) HP has an excellent tool called: Print Diagnostic Utility. I never had to even speak to an actual person. My problem was resolved quickly.
If you have another type of printer, perhaps they also have this type of utility on their website.
DebtorBasher on 10/12/2010:
Thanks Sing...I have the HP Photosmart 3100 Series. When I my install didn' work, it made some kind of troubleshooting report onto my desk top and it took me to that site. I downloaded some things from it...not that I knew what I was downloading...the first thing I downloaded helped me get further into the installation...then I got another error and troubleshoot update...downloaded that one...I guess I'll have to download everything on that page. I just got fed up with it after working on it all day. I'll start fresh again tomorrow. It looks like that link goes to a different page though so I'll give it a try tomorrow.
Thanks again!
Anonymous on 10/12/2010:
DB, the one I'm talking about troubleshoots for you--thus taking the guesswork out of the equation. You just do one download of the Print Diagnostic Utility, then it does the rest Check it out tomorrow.
DebtorBasher on 10/13/2010:
I will. I just tried to download it, then I got an error message on the download. I'll give it another try.
Venice09 on 10/13/2010:
It could be that Kodak quality has gone downhill since Starlord purchased his printer. A lot can happen in a year. Maybe they had to find a way to pay for all those commercials. ;)
Starlord on 10/13/2010:
DB, I am most sorry. I guess my finger came off the shift key before I hit the B. Usually, when I type WalMart, I get MArt. I will watch that in the future. It is indeed true that you can get a bad example of any product. I saw a guy in Indianapolis who got a lemon Rolls Royce. I hope you get set up with a good printer.
PepperElf on 10/13/2010:
at least you didn't do what some of us do... and type dEBTOR bASHER just to tease DB :-)
Alain on 10/13/2010:
Thanks for the review and informative discussion. This is very useful. I'll stick with my Canon MP 470 for now. It's given good service for about 2+ years now.
Anonymous on 10/13/2010:
I've been using a Kodak ESP 3250 for the last six months. Works great. Best printer I've ever had in my life and the low cost ink replacements is a bonus.

Sounds like to me you got a clinker. Good luck on your HP.
DebtorBasher on 10/13/2010:
You are much forgiven, Starlord.
DebtorBasher on 10/13/2010:
Sing...that link will not allow me to download it. I tried four times and each time I get an error and it closes.
ok4now on 10/18/2010:
Kodak's selling point is the cheap ink. What they're not telling you is the print & pictures have a short life span and are inferior quality. Read the reviews on CNET and Amazon. The printer is junk. Just got the new Cannon Pixma MG-6120 Photo Printer. The print & photo quality are extraordinary. Thought my old Epson was good but this beats it. Yeah it has 6 ink cartridges but my use-age is minimal so it's not a huge expensive for the lab quality results that last.
Anonymous on 10/18/2010:
db, did you ever get the dang printer fixed? That link has always worked for me--the two times I've used it. I wonder what's wrong? Are your security settings locking you out?
TL-Houston on 10/19/2010:
I've read reviews on the kodak printers before. lots of bad reviews. I finally decided to go with a black and white laser printer, and absolutely love it! it's a brother printer that I bought from Amazon last year. I've learned to stay away from the allinones.
DebtorBasher on 10/19/2010:
Sing...I hooked my old printer back up. I think my problem is a Windows Install problem. I'm not even getting my software installed. I Googled the 1603 error message and followed those steps, but it still isn't working. I really, REALLY don't want to call India!!!! LOL!
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Kodak Printers - Horrendous
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Kodak ESP 7 & 9 Printers

This is the worst product that I have ever bought and the Kodak Company customer service is horrendous! They claim to stand behind their product, but I am out $199(granted, not an amount of money that will break the bank, but that is not the point) for a printer that was in used less than six months.

My husband and I purchased our first Kodak ESP 7 printer in February 2009 from Best Buy. Set up of this printer is easy; however, I was having problems with the software installation. I called tech support, which was in India, and after several hours of being on the telephone with a tech that I could barely understand and who could only do EXACTLY what was in the manual in front of him, it was determined, that somehow, the wrong software was included with this printer. So, I packed up the printer and returned it to Best Buy for another Kodak ESP 7 printer.

I get the second printer home and set up and low and behold, it prints, but I am now getting and error code when I want to copy or scan. So, I again, call Kodak support. After about 1 hour on the telephone with a tech, I am connected to a supervisor here, in the states that I can understand. After about 3.5 hours, we manage to resolve the error codes and I am able to print, copy and scan, yeah! This works for about 2-3 weeks and then I start to get pages that are blurred or better yet blank pages. I again call tech support and they walk me through all of the steps that I have already tried using the on-line trouble shooting guide (performing printer maintenance tasks, removing and reinstalling the printer cartridges and print head, etc.) I cannot tell you how many times I did this! This time, I was told that the print head is defective and that they will be sending me a new print head.

About three days later, I get the new print head and install it. It works for about one week and then I start having the same problems. To make a long story short, I received two ESP 7 printers from Kodak, one in June 2009 and one in September 2009. I had the same exact problems with these printers. I spent countless hours on the telephone with techs and supervisors, all in India, and in the end, ended up with an ESP 9 printer, which, like every other time I spoke with tech support, I was ASSURED that I would have no problems with the ESP 9 as it was the “top of the line”.

I received the ESP 9 in November 2009 and guess what? It is a piece of #*&*! I am having the same problems, except now, I cannot print anything from the Internet and am getting all blank pages when trying to print from any of the Office Suite programs. I call tech support and after being disconnected twice am told that I am S. O.L. A supervisor would not get on the line with me and they told me that they would not send another printer (I did not want one anyway, but that is not the point) because their policy is three replacement printers. So, I am out the $199 that I paid for the printer and was used less than six months! He did, however, offer to send me a coupon for 30% off a new Kodak printer! *^&%#$&%^*&(&(**&))#$#@%%.

Under these circumstances, I would normally think, wow, is there something that I am doing wrong? However, I have had a Dell and 2 HP printers in the past and have had no problems with set up, connectivity, software installation, etc.

I cannot believe that this is acceptable to Kodak! Each printer that I returned was tested and it was determined that they were, in fact, defective. Also, to add insult to injury, the first printer that was replaced by Kodak, was a refurbished printer. One of the techs actually thought it was a smart thing to tell me this! Fortunately, I kept all of my case numbers and packing slips from the printers as well as the names of each tech and supervisor that I spoke with and I am going to file a complaint with Kodak.

I belong to two professional organizations and my husband works for a company that employs approximately 200 individuals and we are both going to spread the word about the quality of the Kodak printers as well as its customer support. I also plan to tell anyone that I see looking at these printers in the store, about my experience.
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Kodak ESP 5250 Brand New Printer is Junk!
Posted on
I purchased a Kodak ESP 5250 printer online on 11/28/11. Today is 1/9/12 and I still don't have a printer that works correctly even after multiple phone calls to Kodak's customer support and various replacements that have been shipped to me. The first printer I received would not pull paper into the machine. After two phone calls to Customer Support and close to an hour on the phone, they decided to send me an entirely new printer, but asked me to use the printhead and print cartridges from the first machine I had received. After receiving the replacement printer, I was able to get the printer working, however, it would not print anything in black text. The color cartridge seemed to be working fine. Typed pages printed either with nothing on them or occasional blurred words scattered across the page. I placed another phone call to Customer Support, and after 35 minutes more, he decided the printhead was bad and needed to be replaced. They sent me a new printhead assuring me this would solve the issue. Today I received the new printhead. I'm still having the same problem with black text not printing properly. Another 25 minutes on the phone again today with Customer Support. He asked me if I had cleaned the printhead. I asked, "Why do I need to clean the printhead when I just received a brand new one today from Kodak?" (He's obviously reading steps out of a script they've been given.) He said, "Of course, you are right." Several times during the call, he had to put me hold to consult someone else. He finally came back and told me to go out and buy a new black ink cartridge at the store and see if that works. The printer hasn't even worked properly yet, but I already have to go buy a new black ink cartridge. In addition to the equipment issues, Kodak has obviously outsourced American jobs to the Middle East, as every Customer Support person I've spoken with has been Middle Eastern and difficult to understand. While you're on hold listening to Kodak messages, there are repeated attempts to get you to hang up and use the Kodak website or their "Live Chat" feature rather than trying to actually speak with a live person on the phone. At a time when there are 24.4 million Americans out of work, Kodak is paying foreigners to do jobs that Americans would gladly do. On the news last week, I heard that Kodak may file bankruptcy. I wonder why??? Could it be their products that don't work and their lack of good customer service?
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Alain on 01/10/2012:
Kodak is in real trouble and may, indeed, be headed towards bankruptcy. They are currently selling off their assets and their credit line is pretty well tapped. This may be contributing to the poor service you're getting. You could try and see if a local computer shop can get the thing working. Best of luck.
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Kodak ESP 3 AiO Deleted Itself, Won't Re-Install
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I was asked by a friend to try to get her Kodak ESP 3 working again. She had the printer for about a year on her Dell Laptop running WIN XP with no problems when it suddenly quit working. I thought the solution would be simple, but it's not.

First of all, the printer software had somehow been completely deleted from her computer. The printer would not, therefore, accept print jobs from the computer. It could be operated as a scanner using the buttons, but no other function was available.

I decided to reinstall by first deleting the printer from add/remove programs, but no such program existed. The program, although having been in use for about a year, no longer existed.

So, I tried to reinstall the printer using the original install disc. The computer would not allow the disc to run (Autorun. inf)even though it recognized the disc, said it was 'healthy' and displayed the menu. Trying to display or run other items from the menu resulted in no action or an error message "runtime error".

I next went to Kodak on line to find replacement software to download directly from their site. This is not an easy task. Many sites claim to have the software but turn out to be scams to get you to subscribe to their service.

Finally after a long search I found a link to Kodak Drivers and attempted to install the 'Firmware' they had available. This too met with failure. The software from their site would do nothing. The initial install file would download to the computer but it would not install the drivers. Literally nothing more would happen. No error messages or anything else.

You might want to then fault the computer itself, but further searches on the net showed many other people with this same, exact, problem and no solutions offered at all.

After 3 hours we gave up and she decided to just go buy a new printer, obviously not a Kodak. She gave me the printer to experiment with.

I brought it home, ran the software CD in my Acer laptop with Windows Vista and it installed and ran perfectly.

I have no intention of keeping it since my life requires things I can trust. Intead I am giving it to a friend who is not so picky.

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Esp3 Printer And Bad Service
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COLORADO SPRINGS, COLORADO -- I bought a KODAK ESP3 all in one printer. Installed there operating CD into my computer. I now get a pop-up that takes up the whole middle of my computer screen. It reads that a RUN DLL ERROR LOADING has happened for this KODAK product. I reran there CD software. This did not help. I contacted them at there support number. I was told to run the CD again. I was than told to remove there program in my add and remove file. This only removed there un-install program from that file. There programs are still in my computer, several places. I am unable to remove them, or use them, or fix them. They said remove from your HARD DISK DRIVE C. I refused, for fear of further damage to my C DISK DRIVE, as informed by computer security programs. Then they demanded I down load a program from the net. My security came up and informed me of the dangers of down loading a program from the net with a UN-KNOWN PUBLISHER, SO I requested a better way.

I was told than they can not help me, as the supervisor screamed over my voice. I gave them all my information. Told them if they did not fix this problem, than I would continue in a legal way. They than said, fine, I can not talk to you now. So, here I am with a broken printer and computer. I can not replace, fix, or use, unless they help. I will need to go buy replacements to do my work with, until they figure out what to do about the bugs in there product. There has to be a better way to correct this problem. I do not think letting a stranger with a communication problem, over the phone, remove files in my hard disk drive C, or downloading a UNKNOWN PUBLISHER/ UNIDENTIFIED PROGRAM from the Internet, into my computer, is a smart thing to do.

ESPECIALLY from a stranger on the phone that is up set and screaming over my voice to do it, or they will not help and now will not talk to me. What is wrong with this company????? I am not just going to shut up and go away.
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Anonymous on 12/21/2008:
Download the software from Kodak's web pages. Your security program probably does not recognize Kodak software but it will be safe.
Anonymous on 12/21/2008:
I'm not sure but I think the error you are receiving is because your computer does not have the right drivers installed. But I have to ask if you really are wondering why the company will not help you now? In my job if someone brings up the threat of taking things to a legal level we automatically stop all discussions and give them the number to our legal department. It is sad to say but I am not surprised they won't help you now. I hope you get the issue solved.
MRM on 12/22/2008:
With regards to the error shown when loading the Kodak program, there might a software conflict with other programs. I would try to remove the conflicting software.
jktshff1 on 12/22/2008:
I agree with Alley & John,
Seems as if you need to get someone to help you on site that is more "IBM Compatible" than you are. The people were trying to work you through it, and you wouldn't do what you were told.
Unless you have some really good software, sometimes there are going to be "parts" of programs left after an uninstall.
You protection software is not going to automatically recognize many things that you download.
Kodak did no wrong here.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Very Poor Costumer Service With Warranty.
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Rating: 1/51
NEW YORK, MASSACHUSETTS -- I purchase a Hero 9.1 printer, and the first week using it, my printer broke. Kodak gave me a used replacement printer. During the first year warranty I had problems with the print head. Print head was replaced few times, and the problem keep coming back. Now that the warranty period was over, and I still have the same problem, Eastman Kodak do not want it to keep fixing the existing problem, and they told me that the warranty is over, and if I want it get it fixed, I have to pay for it, or buy a new printer at my own expenses. I don't think this is right, because the problem I have was the same problem that I been having since day one. Beware if you thinking about on buying any Kodak product, as they do not comply with the warranty protocols, which instate that if the problem you having happens during the warranty period, the manufactory have to still cover the product. Beware for Kodak Eastman products.
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Faulty equipment! Kodak's terrible "customer NO service"
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We are having issues with print quality on our all in one printer. We contacted Kodak's "customer NO support". Although they acknowledge they have issues with their print heads they do not stand behind their product to fix it and make it right. I spoke to their "customer NO service" first in India. After going no where with them they had their customer relations department in the United States contact me to resolve the issue. Again, although they acknowledge that they had sold us a faulty printer, they will not stand behind their product. The 2ND guy I spoke to in India had told me that we had used up the useful life of the printer! 1 YEAR OLD! They were generous enough to offer me a new print head that would resolve the issue for another $25 on this already very costly product of which we would probably have to replace in another year. I am so dissatisfied with how they had handled this situation I will never purchase another Kodak product for the rest of my life! The guy I spoke to from customer relations was very nice but very nice doesn't fix faulty equipment! No wonder the Better Business Bureau got rid of them!
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on hold on 06/07/2013:
I called customer service for batteries numerous times today because a pack of batteries leaked acid. The waits were 25 plus minutes. I finally got through to the call center in India. I was told I could mail them the batteries if I had a receipt. I explained postage would be more than buying new batteries and I have no receipt. I was told without a receipt, there would be no replacement. The manager said the same thing. I asked to speak to someone in the USA and was told there is no customer service in the USA. I asked if they want to loose everyone in my social circle as customers over a couple dollars and was told "I understand your concern". KODAK SHOWS VIRTUALLY NONE EXISTENT CUSTOMER SERVICE AND NO APPRECIATION OF CUSTOMERS. I am not a big Kodak customer anyway, but now ....zero!!!
By the way the package states these batteries are best before 2016.....yes, way before, it is currently 2013.

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Read this before purchasing Kodak products
Posted by on
Buyers beware. My wife purchased a Kodak all in one printer roughly a year ago. We thought that it would be a wise investment due to the cheaper ink prices. Little did we know, Kodak printers have lots of issues with their printer heads. Now that the faulty printer head needs replaced Kodak "customer support" does not want anything to do with it. Although they will send a replacement for $25 dollars, I don't feel that is our place to replace their faulty junk. The customer service supervisor said he couldn't help me anymore and that I used up the useful life of the printer. I asked to speak to someone in the United States which was something he said he could arrange in the next 24-48 hours. Although I am not very hopeful. I will never purchase another Kodak product ever again and would not recommend this company to anyone I know. What ever happened to a company standing behind their own product. What a joke!
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GenuineNerd on 01/31/2011:
Probably any printer that uses individual ink cartridges for each color (as opposed to a "tricolor" ink cartridge) would have low ink costs as well. Some Canon models used individual cartridges for each color. And with most printers, some places refill the cartridges...Walgreens charges $10 to refill black cartridges and $15 to refill tricolor cartridges...but some cartridges cannot be refilled. I have had good luck with my HP printer...although cartridges for it are more expensive, they can be refilled.
leet60 on 02/01/2011:
I am on my second Kodak Printer. With the first I had an issue once with the printhead, and initially they asked for $25 to replace it but after being firm and polite it was not only replace but overnighted for free.

All low cost printers are essentially "throw aways" in my opinion, as the cost of replacing basic ink cartridges more than once pays for a new printer with ink cartridges. Kodak's cost for ink cartridges is significantly lower in my experience, at around $28.00 for color/black ink combination packages - I have priced other ink cartridges at $35 and up for only the color.
MRM on 02/01/2011:
I just picked up a Canon MP495 wireless printer for $50 at Office Depot.
GenuineNerd on 02/02/2011:
Another option, for any printer, are store brand ink cartridges, which are mainly refilled, recycled, and refurbished OEM ink cartridges, and cost about 1/3 to 1/2 the cost of a brand-name ink cartridge. And they work just as well.
Adrian on 03/23/2014:
Purchased the Kodak Hero 5.1 a while ago and after spending loads on replacing the printer head numerous times on a relatively expensive printer. I've ended up spending the same amount trying to keep it alive. It now simply doesn't start up. All for the best I guess, the joy of destroying this pieces of junk will probably be more than I've ever had from it. I think a Kodak is not a printer company and will never buy another.
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Kadak ESP-3 all-in-one printer
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I purchased this Kodak all in one printer with the extended 2 yr warranty. the price for ink is great. the problem is that by the time you do a test page & print about 3 pictures you need to clean the spoolings on the printer otherwise lines start going through the picture. then the color starts fading & you need to replace the ink cartridges. you use more ink printing test pages than printing pictures. I had a Lexmark all in one that I had bought in 2002.it was wonderful, but as with all products it didn't last forever. I only bought the Kodak because I figured it would be better for doing pictures & you can't beat the price of the ink. this is the worst printer ever. I can't believe it's so highly advertised. I am so disappointed. as far as tech support, it sucks as much as the printer.
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Anonymous on 02/03/2010:
If you are still in the return period, take it back for a different one. Or if not, contact the manufacturer. It could be defective.

My Brother all in one is 4-5 years old and still works great. I use recycled cartridges in there with no troubles.
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Kodak is not customer friendly.
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I am currently waiting for my third printer to be sent. I bought one brand new, paid to have it installed in to my network and it quit working 2 weeks later. I call, and I am very nice about it, they mail be a different one. so I pay again to have it put on my network. this one don't work at all. then I find out, it wasn't even a new one. it was refurbished. so let me see this one should be perfect then, since its been fixed already...not. I look it up while I'm waiting on hold for an hour and find 37 review all saying the same thing that is wrong with my printer, and one of them was on there 5th replacement printer. I finally get sone one on the phone. it can't be fixed, not by me anyway, so guess what this time there going to send me a new one!! like I'm impressed, I had a new one to start with it didn't work either. I told them, I don't want it. I want a different printer altogether. this one has issues that have not been resolved. they just keep telling how great it is. hello, do they not realize I'm sending back the second printer theve sent me because it doesn't work? I tell them what I've read and again ask for another printer. I get put on hold again. then I get a different supervisor, still singing kodaks praises. I tell him I don't have an issue with kodak, its this series printer with the issue and id rather not go threw it a third time. please send me a different printer. but no, all they will do is send me the same one. how many time do I have to do this? when he refused to I told him fine send it, I'm also going to send an email to everyone I can at kodak, and blog about there product. his response this one should work. what like third times a charm? all I wanted was a different printer. they make severel. maybe I should have specified I wanted one that worked the last time they sent me one, or rather, when I bought the first one.
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MSCANTBEWRONG on 08/17/2009:
Can you get your money back and purchase a different brand?
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