CHICAGO, ILLINOIS -- I received a Kodak c633 digital camera for Christmas. It stopped working after 3 uses The manufacturer claimed there was water damage to void the warranty. It had never left the house. There was no damage. I sent it to the repair shop. They sent an invoice for $90.00 for repairs stating corrosion. I had the camera returned unrepaired. I am out $125.00 Kodak stopped returning my emails.
5 Replies - Latest reply on 06/05/2007Add reply
Is there any additional avenue that I can explore to force Kodak to honor their valid warranty?
ROCHESTER, NEW YORK -- Last December I purchased a Kodak Easy Picture Viewer. This is a small device which allows you to store and display digital pictures. It was not a terribly expensive purchase.
I found myself unable to load any pictures on it last week, and it continually turned itself off.
I didn't expect much help, but I called the Kodak 800 number, where a very pleasant woman reviewed some possible fixes, then concluded that the unit was bad. This was last Thursday. On Thursday evening I received an email with an RMA, and instructions for sending the unit back.
On Friday, I packaged it, and sent by U.S. Mail to Kodak.
On Monday I received an email from Kodak saying that they had received my package. (nice surprise!)
On Tuesday I received an email saying that they were sending a new unit, THAT DAY! Included in the email was the tracking number. I just checked, and sure enough, the package is on the truck for delivery.
Dell could take some lessons from Kodak.
Beware of buying a Kodak Smart Frame! The website service that allows you to download images to your picture frame is no longer accepting new customers! I do not know if they offer an alternative service, but just a word of caution. Check it out before you buy! Add reply