FRANKFORT, ILLINOIS -- I have never seen a manager so rude and disrespectful of a customer in my life. I tried to buy some dress clothes for my son at the store on route 30 in Frankfort, IL on Sunday May 27th. I had read a sign wrong and questioned the price of a shirt. First the manager told us that we should learn to read the signs, when I asked her to go look to make sure, she huffed and puffed about it... After 10 minutes of waiting for her to come back she returned and said "Oh I forgot you were here". She repeated what she said initially. I asked her if she looked at the sign, she looked me in the eyes, rolled her eyes and ignored me.
I then mentioned to my mother about misleading signs and we were told to go elsewhere by the manager... So I said, "Fine JCPenney's has nicer people and better prices anyways". The poor clerk that rang us up was very nice and looked mortified that the manager was talking to us this way. Both my mother and I have shopped at Kohl's for a long time, and now because of this manager neither of us will ever return. If you can't handle the public then don't go into retail. She should be fired for her behavior.
BUCKTOWN, ILLINOIS -- I tried to exchange a defective electronic product, that I purchased at a discount over Christmas season, for a non-defective product and they asked me to return it for my money back ($60) and asked me to go online and purchase it again for the undiscounted price of $150.
That is 2.5 times what I originally purchased it for when it was THEIR store product that was defective. Now I need to buy it at almost 3 times the cost? Thanks for the misleading exchange/return policies and for trying to squeeze us for more money. #PennyCounters. Even the lady next to me was asked to pay the financial difference of her defective product that was purchased at a discount for the non-defective one that was no longer on sale.
ANYWHERE, OHIO -- This is the second and last time I have had online order issues with Kohl's. I decided not to shop there again, but received a surprise email with 30% off offer. First, they offer ship to store instead of paying a shipping cost, but nothing I ever want to order is available for this option. I decided to order an item on sale and use the discount to offset the shipping cost. Order placed and confirmation received. Now, I get another email that my order has been cancelled as the item is no longer available. This is unacceptable. Reminder to self: do not ever be tempted to shop at this store again.
ANYWHERE, NEW YORK -- This is the second time that Kohl's has canceled an online order I placed saying it is no longer available. The idiotic policies of this store have my head spinning. An item I wanted was shown on sale when I looked online at a great price so I traveled (20 miles one-way) to the store in order to purchase. In the store, the item was a much higher price. I inquired at customer service and was told, “Yes, that low price was only online,” HOWEVER, I could go to the in-store kiosk and order my item and get free shipping. Now mind you, the item I want is right in the store in the desired color and size but if I purchase it, I will pay $9.00 more than the online price.
So now I have to order said item from the kiosk and wait for it to be delivered. What possible sense does this make?? Now this week, I went through the same thing when I saw a great price online but again, the store price was much higher. So once again, I go to the store and order from the kiosk. That was 2 days ago and tonight I receive an email from Kohl's stating that the item is not available - even though the sale went through 2 days prior.
Kohl's is really becoming way too work to bother with. The length of sales is inconsistent, stupid coupons, different pricing online and in store. I could go on. I wish I never had to shop at this store again. And while I'm at it, the quality of their clothes is horrible.
They say it is a no hassle return and cancellation but they would not cancel within 10 min of my online order, and when calling them there is no USA reps! And no managers or supervisors available! 1 hour later being bounced around they wouldn't cancel order. They say it's already in transit!
KNOXVILLE, TENNESSEE -- Horrible! Ordered pair of charcoal and orange Nikes but instead received black and hot pink cheetah print Nikes with no packaging slip and security tags on the shoes. Went to nearest Kohl's and was told the cheetah shoes were not in the kohl's system and 30 minutes later left without a refund or merchandise credit. Called kohl's.com x3 and sent multiple emails which I get different responses from different people who always ask for same info. Still no refund and never received correct shoes. Never will buy from Kohls.com or step in a kohl's store again... and I have spent lots of money there!
MILWAUKEE, WISCONSIN -- Complaint: Kohl's return policy is false, or deceptive, or misleading, has an unpublished element of giving in-store credits for only 1% or less of the retail pricing making their statement of “anytime, any reason” meaningless and thus false. Kohl's receipts boast, "Hassle-free returns, anytime, any reason..." "No receipt, no problem..." "We can look up your purchase and give you a full refund, or even exchange."
I bought a Sketchers pair box-priced @ $75, on sale for $69 but within 6 months of wear, the sole came unglued from the shoe. I did not have my receipt, however, the Kohl's receipts boast, "Hassle-free returns, anytime, any reason..." "No receipt, no problem..." "We can look up your purchase and give you a full refund, or even exchange."
I returned my defective shoe, was denied an even exchange with the statement, "this shoe is in back-stock and no longer offered..." Thus, no even price exchange, only an in-store credit. In fact, I was offered less than 1% of the box-priced $75 - I was offered $6 in-store credit with the statement: "you are given the lowest sale price of the shoes when you return without a receipt and an even exchange is not possible." I asked Kohl's "when did you sell this shoe @ $6 and where?"
Kohl's did not extend the courtesy of a reply. Kohl's previously said "our system" fixes the pricing for an in-store credit [$6]; mind boggling, as if some rogue computer or artificial intelligence in the "system" took over any common sense practiced by Kohl's - the policy is set by the person who programmed the "system" - which, cheats the customer of a refund and is contrary to a fair and open disclosure announced in the return policy - "hassle-free"? Only if you're willing to get less than one percent 1% of what you paid. Kohl's has had an opportunity to reply to me but has declined any reply or answers. Kohl's unwritten "system" policy & practice cheats the customer.
WAPPINGERS FALLS, NEW YORK -- First of all, I like Kohl's. I have their credit card. I shop there for my whole family on a regular basis. I've said good things about them to family/friends. Well, after visiting this location, that has changed. This is the first time I've actually had a negative experience in a Kohl's. Here's why.
I went in there to get sneakers for my daughter, and the selection was so poor that I left with nothing. They had few offerings, and what they did have, they had such a small inventory that I couldn't find her size in various shoes. Also, while we were desperately looking for her size, the shelf fell on us, and a bunch of shoes came crashing down onto the floor. I have to mention that we were buying shoes because the last pair of Candies that I bought for my daughter, from Kohl's, only lasted a month before the soles totally separated from the upper shoe. I did buy some things for my son.
This store has two entrances and a set of registers at each entrance. I visited both sides and waited at least 15 to 20 minutes in line both times, with one person max in front of me, before I got rang up. I had to exchange some socks, which should have been a simple process. I went to customer service. They sent me to the register to do the exchange. I waited my 15/20 minutes in line, again, only for the cashier to tell me to go back to customer service. The guy at the customer service desk was indifferent and couldn't care less that he gave me the wrong information to begin with. He never extended a simple "Hello" "Thank you," "Have a nice day" or even "My bad."
I made no fuss, even though I was totally aggravated. The least of my issues was that I had $5 in Kohl's cash on my tablet, which disappeared after the cashier scanned it, but wasn't applied to my purchase. It took so long to search for what I wanted, get out of the store and do the exchange that I told my family "If I ever try to come back in this store, stop me." I'm going to extend two stars to Kohl's, overall, giving all the other locations that I've visited credit for basically living up to my expectations.
LANCASTER, NEW YORK -- I was shopping at Kohl's on Transit Road in Depew NY on Tue 11/24/15 and lost a diamond ring valued at $1800 around 4pm - 4:30pm. In the course of looking for the ring that evening, an employee at Kohl's named Georgette advised us that a ring that matched the description perfectly was turned into her by a customer around 4:30pm. She stated she turned the ring over to her manager Laura as their policy requires.
Subsequent investigation and review of video by the police and Kohl's security confirms that Georgette handed Laura a ring and Laura for some inexplicable reason decided to place the ring on top of her register printer in full view of customers cashing out.
A customer is seen to reach across and may have taken the ring, but that cannot be proven based on the camera angle and resolution. We have followed a reasonable process to correspond with Kohl's and pursue a just resolution for this matter but have not been successful. It is clear to me that Laura as a Kohl's manager entrusted with lost and found property acted in a careless and negligent manner and failed to exercise even slight care for this property. A party who comes into possession of a lost item has a duty of at least slight care for the property's safekeeping.
Kohl's denies all responsibility for this and seems to feel that they and their employees have no responsibility at all for lost items that are turned into them. Apparently it is perfectly fine for their employees to steal a lost item such as jewelry, a purse, goods, etc. or be completely negligent such that the found item is again lost and they have no liability for those actions. I intend to tell the world about this incident in every way I can and publicize their irresponsible behavior and response to a valued customer.
ANCHORAGE -- Before my wife was diagnosed with a stage 4 terminal and aggressive rare cancer she made purchase of $126.03 per our Visa card statement for sundry socks and underwear items at the local Kohl's store. We left the state for cancer treatment, and she never removed items from the original Kohl's bag. Upon my return to state after her death, I found the bag with all tagged and unused items. No receipt in bag, but I found charge in the amount of credit card purchase. Kohl's advertises itself as "hassle-free" for returns, but it is the ONLY department or online outfit that was a hassle.
They refused to consider my circumstances and credit card statement and were unmoved by my explanation that only my wife knew where the receipt was, and I have never successfully mastered the art of communicating with the dead. I returned over $2,500 worth of wife-purchased items to Macy's, Nordstrom, Bed Bath & Beyond, Land's End, LL Bean, Eddie Bauer, Swimsuits for All and others I can't recall. Every single one accepted returns for full refunds without hassle, and none of them refer to themselves as "hassle-free".
I did receive a reply from Marquita ** at Kohl's including this line: "I have requested that a member from the store's Executive Team respond to you within five business days regarding your experience." That was on June 9th, 2017. Still have not heard back almost a month later. Moral of story: When a company has to state something everyone assumes goes without saying whether it be about its "hassle-free" return policy or its "fair and balanced" news, expect the opposite is true.