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Stay Out Of Kohls, They May Accuse You Of Stealing
Posted by Jo2416 on 09/13/2010
RALEIGH, NORTH CAROLINA -- I love Kohl's for their great selections and outstanding values...HOWEVER I WILL NEVER STEP INTO ANOTHER KOHL'S AS LONG AS I LIVE, AND I WILL BE SURE TO TELL EVERYONE I KNOW, AND THAT IS A LOT OF PEOPLE TO ALSO BOYCOTT ALL KOHL STORES, AND WHEN THEY HEAR MY STORY I AM SURE THEY WILL.

This morning I was shopping at the Kohl's in Raleigh NC (#466) on Falls of Neause Rd. After PAYING FOR MY PURCHAES I WAS ASKED TO NOT LEAVE BY A VERY RUDE MAN. HE PROCEEDED TO LEAD ME TO AN OFFICE AND ACCUSE ME OF SHOP-LIFTING....HONESTLY I THOUGHT THIS MUST BE A PRACTICAL JOKE...IT WASN'T. He went on to inform me that I was videotaped stealing 2 $10 rings...which of course is NOT TRUE!!! Why would I just pay for $60 in merchandise and steal $20 of other merchandise...his respose to me, "how would I know." I requested to see this supposed tape, his answer "I don't have to show you anything." This is where the threats now began..."we can do this the easy way or I can call the cops, and have you sent to jail and ruin your whole day." I TRIED to discuss this with him and to find out what he was talking about, but to no avail. He was rude, bullying, threatening and completely out of line. He would not give me his name, would not call in the Store Manager, again would not show me his so-called "evidence tape", would not allow me or agree to escort me back to the "scene of the crime." He proceeded to tell me I lied, stole and that I "seemed" a bit crazy. I asked my options and his answer,"agree to everything I tell you and we can get through this easier, otherwise I will ruin not only your day but your life, and I have the power to do it." Well at this point I certainly realized I was dealing with an ignorant, pompous, control freak and was terrified if I did not agree with him, so I did, though nothing I agreed to was true. He then informed me I had to sign an (UNFILLED) form out admitting my "guilt" and agreeing to never shop at any Kohl's again. When I asked him why the form blanks were left empty, "I'll fill them out later, it's none of your business what I write or put into my final report." Again when I inquired about his name "you needn't worry about that...and then said Jonathan, that's all you need to know." Of course I asked him for a copy of this (unfilled in) form, "NO your're not entitled to it, if Kohl's wants you to have one they'll mail it to you."

FOR THE RECORD I HAVE NOT, HAVE NEVER, WILL NEVER AND HAVE NO NEED TO STEAL ANYTHING EVER!!! This was an emotionally abusive situation, at best, not to mention degrading and unethical."

Upon completetion of this "review" I will be contacting my local media, both TV and print, as well as my attorney, the BBB and your corporate offices.

Joanne Seibert

     
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Posted by clutzycook on 2010-09-13:
If this is true, definitely call your attorney. I'm surprised that you didn't just have them call the police. If you were innocent of shoplifting, and you believe that they really have no evidence, then you have nothing to fear.
Posted by skelly39 on 2010-09-13:
I'm lost-did you sign a form stating you did steal, sign a blank form on which they will write that you admitted to stealing, or not sign the form at all?
Posted by jktshff1 on 2010-09-13:
I would have told him to call the cops and prove his position. If you did agree and sign anything, you should be discussing this with your attorney.
Posted by FlShopper on 2010-09-13:
I agree with the others...call a lawyer.
Posted by Anonymous on 2010-09-13:
Something is not right about this review. Where were the rings you supposedly stole? Did you offer to let him search your purse, pockets, coat, etc? Why would you admit to something you hadn't done, let alone sign a blank form?! Why didn't you demand he call law enforcement, or do it yourself?
Posted by danny54 on 2010-09-13:
In addition to your lawyer, I'd also touch base with the stor manager to let him/her know of the incident. They need to know what kind of person they have in their employ and how that person may be having a negative impact on their business.

On another note with Kohl's, my big complaint with them is their sales floor layout. I need to use an electric scooter due to an incomplete spinal cord injury. I found that I had to give up shopping at Kohl's because I could not maneuver my cart through their sales racks.

Back to the OP, good luck with this situation. I hope it all works out for you.
Posted by Anonymous on 2010-09-13:
Call an attorney? Too late for that isn't it?
The OP should have let this be handled through the police first and the courts if neccessary if they were so innocent.
Posted by jktshff1 on 2010-09-13:
nope kish, the op is going to need an attorney to get this off the records.
Posted by Anonymous on 2010-09-13:
How would they get it cleared?
A signed confession is hard to erase.
Posted by jktshff1 on 2010-09-13:
Don't know, but an attorney would be better at fighting the battle.
Posted by Anonymous on 2010-09-13:
How will they get it cleared? It will cost the OP a lot of time and money, but there's no guarantee it will happen. Kisha's right, it's going to be hard to get it erased.
Posted by Huck_Hoshimoto on 2010-09-13:
I just called that store(919)518-0569 and talked to the Manager named Jennifer.
After relating this complaint, I asked if she cared to respond verbally OR respond online here to this accusation and she said that Kohl's does not respond to any online complaints.

Interesting.
Posted by FlShopper on 2010-09-13:
Yeah, it will definitely be hard to erase. But if the OP signed a false confession, I would think it's worth the effort.
Posted by Anonymous on 2010-09-13:
If the only record is at Kohls, then it's probably not that big a deal. How would they even know you were shopping there (at another store) if you paid cash? I agree, though, I would never sign anything and I would have definitely called the cops myself if something like this happened to me.

I thinking calling the corporate office, at the very least, may just get that record expunged and the person in question may just lose their job.
Posted by Anonymous on 2010-09-13:
If I were the accused and haven't received a citation (or a night in jail), I'd leave the matter alone.
Something happened here and the OP got off easy.
Posted by rockfishing on 2010-09-13:
I would of called security's bluff and demanded they call the police. If they wouldn't I would of called with my cell phone. If they had video proof they would of shown it. It sounds like they were just fishing without proof. I would at least file a police report if I had nothing to hide. Walmart got sued a few years ago for the same thing.
Posted by Huck_Hoshimoto on 2010-09-13:
Like police everywhere, Kohl's security will lie at the drop of a hat to get what they want. AND, in the end, it is legal for them to do that!

ie: "We have two witnesses that will attest to the fact that you.....[etc]"; when in fact, they have no witnesses at all. Just to get you to admit what they want.
Posted by bcd on 2010-09-13:
If the OP signed the confession (which was not stated here) and the police were not called, it’s apparent there was a theft.

Everyone has the right to receive a copy of any document they sign, at the time the document is signed.
Posted by Anonymous on 2010-09-13:
It appears that they did sign a confession and agreement not to shop there anymore.
Had the OP heldout on signing or allowed the police to come they would have been cited and possibly arrested.
If they were so innocent why aren't they going after this person for "False Imprisonment?"
Posted by Ytropious on 2010-09-13:
Having worked at Kohls (briefly) this doesn't sound right. If the LP guy was a man, it's against Kohls rules to have him take you alone into the LP room, a female employee must also be present. This was never mentioned. It just doesn't sound right to me...
Posted by Venice09 on 2010-09-13:
I'm not completely convinced one way or the other on this. But when I read stories like this one, it makes me wonder what I would do if it ever happened to me.

First of all, the only way to let someone bully you is to keep reacting to the tactics. It's hard to bully and intimidate someone if they don't let it affect them. I know it's easier said than done, but I would try to not be defensive and to remain as calm as possible. I would also say as little as possible. I would not admit or sign anything under any conditions and would offer to be searched. If all else failed, I would have them call the police.

As some others have already said, there's something about this review that doesn't sit right with me. The OP comes off as a person who would not let someone get the better of them. And yet they did. If innocent, I would definitely contact an attorney at this point. I would want my record cleared, even if just at the store level. I would also want Kohl's to be held responsible for its actions and those of its employees.
Posted by Anonymous on 2010-09-13:
Yeah this is definitely strange. If you truely DIDNt steal anything, you should have demanded he call the police or let you go. I wouldnt put up with those LP jerkoffs.
Posted by Skye on 2010-09-13:
Wow. What happened with the rings he accused you of stealing? Did he ever produce them? From what you described, it was a very scary scene, but no matter what, why confess to something you did not do? You should have let him call the police. Innocent people have nothing to hide.

Call an attorney.
Posted by MRM on 2010-09-13:
This incident is a hoax. Dont believe everything that you read on the internet.
Posted by Anonymous on 2010-09-13:
Trust no one!
Posted by Fufu487 on 2010-09-13:
agreed. doesn't sound right at all.
Posted by Obsfucation on 2010-09-14:
I am with MRM, I don't believe a word of this. Why would an innocent person sign a confession? Go ahead and call the police. The whole story is just absurd, and sure isn't going to keep me out of Kohls.
Posted by FlShopper on 2010-09-14:
I can be really cynical so I try to give the benefit of the doubt when possible. This story does sound a bit absurd, but I wonder why anyone would take the time to make something up and post it on a site like this one. Boredom? Axe to grind?
I'm with Obsfucation...whether I believe this story or not, it won't keep me out of Kohl's.
Posted by Anonymous on 2010-09-14:
I'm thinking that someone that is scared may sign a confession just to get out of there, but, it won't keep me out of Kohl's either. I do hope they come back and let us know what they did do after the fact.
Posted by Starlord on 2010-09-14:
I do not feel this is a hoax. Sadly, some Asset Protection people can go on a power trip and act like this supposed agent, and I have persoanlly known a few. IMHO, the OP should contact the police, the Ditrict Attorney, the local TV station advocate reporters, and really raise a stink. A so-called 'signed confession' is not worth the paper it is written on, if it is obtained by coercion, which is evident in this case. This jerk gives all LPAs a black eye and does not need to be working for a company like Kohl's.
Posted by Anonymous on 2010-09-14:
why would you be scared if you did nothing wrong? Its simple. Id tell the idiot, to either call the police, or Im leaving. Done. If he laid a hand on me, Id sue the hell out of khols and make sure that guy never worked in the security field ever again. 2 can play the macho game.
Posted by jo2416 on 2010-09-14:
Everyone who responded thank you, for those who believe it is a hoax, well that is your perogative....BOREDOM??? Not w/ 5 kids, 2 dogs, and a very large house to take care of...not to mention my spouse, or volunteer work...but again everyone is entitled to their opinions...even when WRONG.

Now to answer some of the doubtful comments. Why didn't I call the police? First of all this ogre was very threatening and would not "allow" me to reach into my purse to retrieve my cell phone. Secondly, the POLICE??? No one truly believes they arte there for us in these situations...do they? If so I have a beautiful bridge in Brooklyn to sell you... Cops can be trusted abt as much as your common criminal, not all....but quite a lot of them....I worked legal for 10 years so YES I do know this for a fact. As we have all heard there is a fine line between love & hate, well there is an even finer line between cop & criminal.

Next, why did I just sign the (BLANK) documents? Well I suffer from panic disorder AND claustraphobia, and my reasoning in a situation such as this is to get out ASAP, this being related to our fight or flight sense, which we all possess. Though mine is exagerrated through unknown fears. Don;t believe this either...LOOK IT UP and educate yourself...couldn't hurt.

For the person who called the store and spoke to the Store Manager, Jennifer(????), well that is quite interesting, for I (OF COURSE) ALSO called the store and was told the Store Manager was not available for the day...and by the way I WAS TOLD HIS name was JIM....hmmmmm???? More lies or employee confusion...either way NOT A GOOD attribute for their employees in any case.

Oh and for the record there was a female employee present in the office, she said not a single word and looked more than a bit embarassed and somewhat confused....ALSO NO I DID NOT STEAL ANYTHING!!! I have no reason or NEED to, especially after paying for my purchases not a minute previously ($60+)....Let's see pay $60+ and then steal a $10 ring....NO, makes NO SENSE ON ANY LEVEL....

In addition I did NOT post this for advice, I am more than capable and competent in handling this, and any and all other situations that arise in life, and have been doing just fine...however I thought it may be useful to someone else this may have happened to or could happen to...who knows next it could be anyone of you...Good Luck at Kohl's...or anywhere life may lead you too... Thank you for the feedback...positive or not.
Posted by MRM on 2010-09-14:
Thank you, Thank you, Jo, for keeping us up to date! Im the one that said that this incident was a hoax and I was hoping that you'll comeback to dispel any speculations.
Posted by Anonymous on 2010-09-14:
jo, I am not for an instant accusing you of stealing anything but I just dont know why you wouldnt have called the police. If you didnt steal anything, then the LP guy had no proof of you stealing. You worked in the legal field for 10 years and signed a blank confession? I really dont know what to tell you other than calling a lawyer. I guess people are just different than me.
Posted by Anonymous on 2010-09-14:
Thank you, jo. We wish you no ill will. If no advice is wanted, you can check the box when you post (and probably still can) in which no comments can be posted. Otherwise, hope you get some resolution to this horrific experience.
Posted by jktshff1 on 2010-09-14:
Thanks for coming back. Keep us posted.
Posted by FlShopper on 2010-09-14:
Did the guy search your packages to look for the stolen rings? The fact that you paid for other items isn't really relevant; working in retail I know that a lot of shoplifters pay for some items and hide others. I'm not saying this is what you did, just saying that the fact you purchased $60 worth of merchandise really has no bearing on this issue.
What was the bottom line after all was said and done? Did they tell you that you are no longer welcome in their store? Did they take a picture of you? (I know my store does that with people who are banned).
Have you contacted the media and an attorney yet?
Posted by jo2416 on 2010-09-14:
First MRM...did my reply "clear me" in your eyes now? Just kidding with you, but it is hard to read negative comments from people you never met, but understandable...I guess. And Prince as stated in my last reply I didn't call the police for a number of reasons..interested to know why? then go back and read my previous post...do not want to go over again, but thank you for clearly stating you're not accusing me, knowing you or not..it sounds nice to hear in a world of cynics...Also my "normal" personality is to fight up against pompous ignorants like this RAC, but too much stress lately...process of divorce, kid issues, spouses' kids issues, etc...some of the fight has been taken out of me...due to excessive headaches and migraines from the stress...but not for long I'm sure...Sing-Sing thank you for the well wishes, and it is not that I do not want advice, advice is always welcomed and appreciated...what I do NOT WANT or NEED is the "bashing" from some "know it all" arrogant fools, who stand only in judgement...They don't "listen" or "see", nor do they offer advice or support, they are only capable of throwing stones...and I'm sure they all live in some form of a glass house...so they better be careful when it is their time to face some injustice for they will stand alone...Open mindedness goes a long way, as does compassion, empathy and human kindness....but some here hane not yet learned these basic human traits...and it is for them I feel truly sorry for...a lot to say, but who is really listening??? NOT I!!! JKT I will certainly keep up the posting as this situation reveals itself...if it ever really does...Is it life changing to not be "allowed" to shop at Kohl's??? Hardly, I'm a native New Yorker...so I actually prefer Macy*s, after all "it's like no other store in the world"...but a bit more expensive...but luckily I am in a position to afford it...most of the time.

In closing...for now, thank you to all the well wishers and open minded individuals who posted positive feedback and comments...and to the rest, as they say in NY....whatevA!
One more thing...I've read on this site in regards to Kohl's, as well as other businesses that 1 person boycotting a store means nothing to that store... well REMEMBER "every journey starts with a sigle step, well in that same vain..."change can be brought abt by 1 person, if that person takes the time to talk..and have people listen".... Good Day to one and All...
Posted by Venice09 on 2010-09-14:
Jo, thanks for the further explanations. I'm sorry for your current problems and medical condition. I wonder if the exaggeration caused by your unknown fears caused you to think this situation was worse than it actually was. Panic disorder and claustrophobia might have influenced your perception of what was going on. I hope you got the name of the employee who just stood by and watched you being treated the way you described, in case you need a witness.
Posted by jktshff1 on 2010-09-14:
"Good Day to one and All"...looks like jo hit the road.
Posted by Anonymous on 2010-09-14:
Starlord, she did thank the well wishers who posted positive feedback and comments (see her last paragraph). I think she covered everyone very well.
Posted by MRM on 2010-09-14:
Sing, its the break of dawn in your neck of the woods!
Posted by Anonymous on 2010-09-14:
No, it's 9:20 am! We're having a powerful storm right now. Lots of thunder, lightening and heavy rain. I can't see 20 feet off our balconey. I love this weather. Of course, you can't go out or you'll get drenched.
Posted by MRM on 2010-09-14:
Man I wish we could have that weather in my town, as well as, DebtorBasher's town!
Posted by Anonymous on 2010-09-14:
Just give it some time and I'm sure you will!
Posted by jo2416 on 2010-09-15:
Starlord...how exactly did I spit in your eye? Because I don't trust the cops? As I said not all, but a good majority of them...FYI: I was engaged to a NYC Officer, so believe me when I say I have my reasons...enough said.

Venice...Yes most certainly my medical conditions causes lack of perception in these sort of situations...again the sense of Fight or Flight is exaggerated in association w/ these disorders...and in this instance the Flight won out...Sometimes it can be the fight back that comes forward depending on circumstances, but being locked in a room w/ a (very large) bully can be intimidating, so my feeling was to get out ASAP b4 things got out of hand...Looking back I do not feel I handled this problem as I should have but what's done is done...for now. Once, and IF I receive further notifications from their HQ, which I am suppose to...then the fight will be back and then they'll see the "real" me, when not on "lock down" by some gorilla...they have yet to realize just who they decided to screw with...and they'll be shocked, to say the least.

Lakisha..."got off easy"....and are you sure of this??? NO, of course not you were not there...your comment implies I am guilty of something, which I AM NOT!!! Being FALSELY accused, being held against my will and bullied by some power tripping neanderthal is not EASY!!! It is scary, frustrating and a horrible experience...and to repond to your "why am I not going after them for false imprisonment"....who said I wasn't? Of course I will be doing that, but 1st you get all the information you possibly can from your accuser (known as DISCOVERY) in the legal community, you research other infringements made by the source, KOHL's and this employee, known as case study and then you file suit. Going in half blind does not work...being prepeared, poignant and having all supporting documentation is called being educated of facts, and only then can you win the fight...otherwise you're wasting your time, energy and resources.

FLshopper...no they did not take any pictures, that I know of anyway...and yes I am no longer "allowed" to shop at any Kohl's...no loss there, and as if I would anyway now...NOT SO MUCH!!! And yes I see your point on the relevance of paying for my items...but NOT BEING, a shoplifter/criminal I did not think of it that way, but yes that does seem to make sense as you stated.

Hit the road??? Oh no not at all...I'll keep responding to the negative, as well as the positive...but I cannot sit in front of my computer all day and wait as they come in...I have a life, and an extremely busy one at that....but I'm not going anywhere and will keep all updated...if the interest remains...

Again, thanks for the positive and even the not so positive...We all have our opinions and thoughts...but ONLY I KNOW the truth of the situation...and that is that I AM INNOCENT!!!!
Posted by Anonymous on 2010-09-15:
Please keep us informed of what happens next.
Posted by Starlord on 2010-09-15:
I still assert that only about 10% are bad, which is exactly the same ratio of bad to good in any other occupation. I served proudly, as did almost every other officer I have ever met. Your statement that most cops are bad and there is a thin line between a cop and a criminal is insulting and shows you allow your personal experience with one person to color your perception of others. I admit there are a few bad apples, but you are just way out of line with your snarky comments. 'Nuff said.
Posted by jo2416 on 2010-09-15:
Starlord...Since this forum is not truly about the good and bad apples of any Police Dept, or any other occupation for that matter...I will agree to disagree on most parts...Saying most are bad was surely an error on my part...not most but some, and considering the responsibility of this profession, the service to the public...even 1 bad apple is too many...UNFAIR???? Maybe, but if (let's say) there are good and bad in the IT industry, though it may not be right it's not life changing...a Police Officer, Doctors, Dentists, Judges, Lawyers, Politicians....and others really CAN and HAVE made errors that have ruined lives, and have even been fatal. Again I am sure you will not agree, and that is your perogative, thank you to the many soldiers who have fought for your right of freeom of speech, thought and opinion....as they did mine, so though you may feel my comments are "snarky" it is my right to say them whether you, or anyone else agrees or not. I truly believe in the right to say as you say, and though I may not agree with it I will stand up and fight for your right to say it, think it....even to defend it...And on that note best we agree to disagree and move on. But thank you for the intellectual sparring....even difference of opinions are always interesting, actually more so...if we were all alike in our thoughts, actions, views...etc. what a dull and boring life we'd all lead. Sincerely hope you have a wonderful day! Jo
Posted by FlShopper on 2010-09-15:
Have you contacted an attorney, the media and BBB yet? What is the status with all of that?
Posted by bcd on 2010-09-15:
Did we ever find out if the OP signed the confession?
Posted by love them bassets on 2011-05-24:
I would try to remember everything you did that day and why you would sign a false report. You had the right to tell him to call the police immediately and not go into any back office with him. IF YOU WERE INNOCENT you would have stood your ground and said "CALL THE POLICE RIGHT NOW AND LET THEM CHECK ME, BUT YOU ARE NOT BECAUSE I AM INNOCENT. Just because you paid for some items dosn't mean you wouldn't have taken something that you really liked, but didn't have the funds. Your story is fishy and any sane person would have stood their ground until the store manager showed up and the police -- why would an innocent person walk into a back office to discuss the possibility of you stealing. Did he drag you into the office screaming and kicking? Kohl's would have fired the guard immediately if he held you against your will without calling the police. Your story doesn't add up and I think you got caught and now you want to save face by making up some terrific story. Did he photograph you? Did you give him your information? An innocent person would have called his bluff. Kohl's is a great store who carries good quality products. Prices are going up because of shoplifting. If you are innocent, and you went into this back office withoout any proof on his part, then you need to sit down and read your rights as an American citizen. Your story doesn't add up.
Posted by Sassy2 on 2011-08-02:
love them bassets...I agree mostly with you this story does not make a lot of sense to me.Also signing the blank form is just something an innocent person would not have done,instead the victim would have insisted on calling the police and getting this straightened out.The police would not have taken her to jail if there were no evidence against her.
Posted by nena on 2012-02-09:
To the person who wrote this post please email me something very similar happened to me last week
Velen310@yahoo.com
Posted by Lumi on 2012-09-02:
Check the comment in FALSE Arrest where if starts like: My beautiful friend...

I just found this site and that person wrote exactly what happened to me and I left a comment (very long telling alot of my story and what happened. Your story is very similar and I was propositioned, robbed, and sent to jail and they altered the video wherre it's obvious to a child and made a false receipt of items and took pictures later after I was gone of random stuff which did not match the receipt...duh...I never stole anything and even went through a trial where I actually had to hire a lawyer to prove my innocence it was so horrific and this sounds alot like abuse of power which I talk alot about towards the end of my comment to some friend of mine that wrote it a month after it happened. I know I have 2 years to take action and of course I will and I have BREAKTHROUGH story for someone to get out there since it's a big company like kohls and I was sexually and monitarily harassed and propositioned but kohls say they don't have a tape of the inside of the security office because if they did it would show how long I was actually detained (in real time from 45 min to over an hour) but on their altered tape it's altered to 7 minutes which is not even close. I have a real sever case but it sounds like you do too. I tried to email kohls (my husband did and they never responded but if I go to an attorney then everyone will find out every detail and they would be majorly boycotted because of how many laws were broken by the conspiracy of their employees in Sarasota, fl. kohl's false arrest, store on university and this took place Nov 6th 2010 but whoever the security guy who referred to himself as "the puppet master" or that I can think of him as! I had to go to jail on no evidence(he and the cop were buddies), then fake receipt that did not match any photo's they took, I mean they shot themselves in the foot so badly with everything they did. He even left a bruise on my inner right upper arm! I found out later he (the bully sec guard) was a cop reject so who knows what he did not to be able to be a cop but he caused all this and made other employees do things, I never met him (he admitted this on the stand and in his deposition but he called me by my first and last name and to this day I have no idea why it was even brought up in my case which I of course was NOT guilty in 5 min of jury deliberation and it was obvious to everyone he set this up along with other imployees I have on the tape helping his false arrest threat, sex thing go on but I have no clue on how much or what they even know but this woman made the receipt and I did not see him use the phone to call the police but he told me his buddy was on standby in the parking lot and I was supposed to make this clear my throat sound if I agreed to have him let me go for a sexual favor (embarassed to say details but had to in court it sucked I remember asking if I could write it down but the judge said no so I had to say it on the stand it was awful or the other was $6000 which is an odd amount but maybe he owed that someowhere at the time who knows. I have a video that can literally make that store crumble but I need to decide what action to take by Nov because after that time (stature of limitations) runs out. Hearing your story really hits a nerve and I am not a vengeful person I just want this abuse of power chew em up thing to stop and if you are put in a position like that to be watched at all times otherwise sorry to say but the STORE is responsible for having that liability work for them unsupervised and if they were video'd to just take some kind of action but they don't hoping you and I will just do nothing, don't do nothing because if you and I do nothing people are going to abuse others and that's how people get jaded and then they become bad too. It's better to stop things like this right away and even though we did not chose this maybe something chose us because we will do something. Abuse of power, fraud, and lying to the police and on the stand should be taken more seriously but more importandt is to have everyone under someone and closely where bonds can't develop so they feel they can abuse their power and treat people like crap because they rule the store/company unwatchet so they can be as bad as they want to whoever they want since for them there aren't consequences so if you and I don't do something then there are NO consequenses for real. I live in Sarasota Florida, and the store is on University but that security guard is not there anymore he resigned a few months after this but that's all. Kohl's won't respond to emails but now I know without a doubt I will confront them with this and if they won't listen to me then they willl have to listen to an attorney but then their price to pay will be higher. I've been mentally traumatized with anxiety and stomach problems which I now pay $500 a month for my doctor and med's. Maybe they should pay for that, my attorney, and a year of terror until trial and then having to go through a trial with a jury to defend myself and clear my innocence. Kohl's you really suck, watch your people and view your tapes before they get on the news for the world to view or you tube and then the news so that nobody will shop there and you can kiss your up and coming Christmas season goodbye. Write back if you are gonna take action and call the manager where this happened and tell them and give them your phone number and see if they contact you then. If it's a lawyer don't worry no lawyer can go up against an altered tape that I have, my attorney AND the same one the PROSECUTOR had in my case. I'll check in a few days and my last email's been hacked but I'll start another at gmail and I'll give you that one in a few days. I am so mad this happened to you. How dare some of these people doubt in their comments well it happened to me too and I have a witness. I was held against my will tooooooooooooooooo the sec half bald guy stood in front of the door, did not allow me to use the phone, bathroom or get me some water, my friend had to wait for an hour before I got out of that office where he set me up. Even though he probable was forced to resign why not right away and he should have been fired but because kohls doesn't read their mail or respond (they do nothing) how dare some of you doubt. What if this happened to your daughter, son, sister, mother, wife???? Hello??????? Now you're guilty in this country and have to prove yourself innocent and for you who doubt that anyone would make up this story of having no power I hope this happens to your or someone close to you so you can see how you like it and see if you will still doubt then. People abuse power all the time and I am sure you will hear a story about it close onough to you very soon if you have not already so how dare you say it did not happen. Were you there?
Posted by shccamp68XXX on 2012-11-22:
Shocking .. please help! Can stores video fitting rooms? Someone should make a website
Posted by DebtorBasher on 2012-11-22:
ShcCamp...I believe they can, as long as there is a sign posted that the fitting room is monitored with cameras. I walked into a fitting room and inside the room was a sign posted that it was being monitored...I walked out. I DON'T believe they and monitor/tape inside a fitting room without notice to the customers.
Posted by Shopper on 2013-03-03:
I was intimidated by khols pot marked face security guard in Las Vegas today he cut me my path off then wait outside the dressing room then watched me check out very uncomfortable will not ever go back to khols store
Posted by Lynda on 2013-03-04:
I completely believe it as a similar thing happened to me when the cashier only charged me for one of the two items I was purchasing and I just thought it was another Kohl's discount I got. They LP hag insisites she saw me in the dressing room putting stuff inside my little girly item bag in my purse. I told her i WAS digging on that bag but I was looking for a tampon and deciding if I needed to just go home. I was also topless when I was looking for one so I feel like MY privacy was violated :(
Posted by Anonymous on 2013-06-04:
If the store employee said she saw you in the dressing room putting things in your purse, you could win millions for that comment. They are not in any way allowed to look inside a dressing room. That is a felony charge.

As for the OP. I think its a bunch a BS. No one in their right mind would go behind closed doors with one store employee especially male to female ratio. Second, who is stupid enough to sign a blank legal document? I would have called 911 immediately and tell them you were being harassed. It seems a little fishy to me. The lawyer can't do anything now except subpoena the video. Its Kohls against her. When things like this happen you immediately call the cops o there is record of the events.
Posted by Jessica on 2013-10-05:
I hate Kohl's they are a bunch of liars and I think the are the ones who steal from poor people. I was shopping in one of Maryland's store and at the time I did pay my merchadise one of the woman came to me and asked me to followed her to the back room . She said I was caugh in camera sealing I was in shock and signed and agree with she was blaming me . I left and when I got home I realized OMG what I just did ...I worked overnight shift and was tired I wanted to go back and tallk about what happened but i was told that if i get close to Kohls I will be arrested. I am waiting for the fines and see what they are going to say. I already hired a lawyer. Kolhs is going to be sorry for what they did to me.
Posted by Ant on 2014-01-08:
Your story sounds funny to me i seen people spend 700 dollars and steal 80 dollars worth of stuff and if you did not steal anything you should have never went back to the office with him i would make a big scene if somebody accused me of something i didn't do and as far as a manager he should have never took you back to the office without a witness and why did you sign anything admitting your guilt
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Customer service
Posted by Choochoo13 on 01/01/2010
I am here to state how inconsiderate people can be. I am a fitting room associate at a Kohls department store and cannot believe the things I have seen. WOMEN! do not release your used tampons in our fitting rooms! it is not a bathroom and for you couples it is not romantic to get it on in a stall and leave the used condom for us to find! old people, if you have a problem controlling in your bowel movements stay close to the fitting room! and all other, do not leave the things you drop on the floor especially your Starbucks that you were too lazy to find a trash for. if you try on your clothes at least put them back on hangers, the least else you could do is set it on the rack for remerchandising. you wonder why our store is a mess....because you make it this way. mothers, do not leave your kids in the toy section to have them play with them and leave them all over, and get ahold of a phone and play with the pager button. When returning something please do not come at us aggressively, or we will do it back in "return". we"re sick of aggressive customers especially after your the 7th one we saw that day!
     
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Posted by Anonymous on 2010-01-01:
Too much information!
Posted by Anonymous on 2010-01-01:
I think that's the point.
Posted by Ytropious on 2010-01-01:
I worked at Kohls as a second job once...lasted 1 month before quitting. Among other reasons were some the OP talked about.
Posted by Anonymous on 2010-01-01:
Wow, a used tampon? pretty gross.....and having sex in the fitting room? Classy!!! lol, as far as the trash, there are piggish people in the world. As far as the returns, I ussually put them back when I try them on, but others do not....That's more along the lines of "that's your job". As far as being aggressive, that depends on what you call aggressive.
Posted by Anonymous on 2010-01-01:
It looks like TMI was the point of this post. Some people have absolutely no common sense when it comes to public restrooms (going #2 on the floor when the toilet is right there) and changing in fitting rooms. I walked into a fitting room once where someone had urinated all over the bench that you set your clothes on when you are trying on other items. Its sickening and it makes me wonder what makes people tick that would cause them to do something so hideous.
Posted by PepperElf on 2010-01-01:
you know i'm really not surprised.

you probably don't want to know of some of the nastier things i've seen in the navy.

like the drunk girl pi**ing her pants in berthing. the corpsman ordered her to take a shower; she ignored the order and crawled into her bed, pee-pants and all. (granted that girl had severe odor issues as it was)

or finding chewing gum in the soap dish in the soap dish in the shower

or the women who would see the disposal box for tampons & pads was missing a bag... and still shove their bloody used products into it. they couldn't walk 5 feet to the giant trash can...


let me know if you want more stories
Posted by Anonymous on 2010-01-01:
And people wonder why I prefer animals to people. A pig would never leave a bloody tampon in a dressing room. I won't sit down in dressing rooms, nor will I put my purse on the seat-it's hung on an inside hook. NASTY.
Posted by RedDazes on 2010-01-01:
As a former Ross Dress For Less fitting room associate. I thank you from the bottom of my heart for this post. People are awful, the unnatural amount of human bodily fluids and such I have found over the years in the fitting rooms... is ridiculous...not to mention disgusting.

And @Tennboy1981. The actual act of placing the clothes back on the hanger, it NOT actually in our job description. All we fitting room personnel are supposed to do is monitor merchandise going in and out of the fitting room, hand out and receive number cards. And make sure it gets put back out on the sales floor if it is unwanted. I don't know about Kohls policy. But right before I left, Ross had actually made a rule that we are not allowed to take unsung garments from the customers in the fitting room. They had to put them back on the hangers before we would accept them back.
Posted by Principissa on 2010-01-01:
I've seen farm animals cleaner than some people. I swear it's like once people get into public places they forget they have manners, morals, and common sense. Has anyone no shame anymore? I was actually in JC Penney the other day with a friend of mine and saw the girl in there taking out fast food wrappers out of a fitting room. Disgusting, absolutely disgusting. Fitting room personnel are just that, fitting room personnel, I'm certain that nowhere in their job description did it state that they would be a garbage man cleaning out tampons and diapers from the fitting rooms.
Posted by Anonymous on 2010-01-01:
Every dressing room I have been to here in phx, from old navy to wally has been pretty clean. I guess it depends in the area you are in.
Posted by Anonymous on 2010-01-01:
I hated working in the fitting rooms at Mervyns. The lingerie department fitting room was pretty bad. Women would steal bras and panties and leave their old used ones behind for me to clean up. I am so glad I do not work retail anymore.
Posted by madconsumer on 2010-01-01:
this is a well written and informative review.

very helpful.
Posted by Disaster Worker on 2010-01-02:
I can't imagine the stuff you see! I'm guilty of putting clothes back on the hanger to wear they would hang backwards...I'm left handed and what makes sense to me on the correct way to hang the garment is backwards to everyone else.

Great post and so sorry you have to put up with disgusting behavior! Totally uncalled for and completely unsanitary conditions! (Make sure you wear body substance isolation or PPE when disposing of these items so you won't be contaminated!)
Posted by Anonymous on 2010-01-02:
Great review. There are some nasty people on the planet. I wonder constantly how they live with themselves?
Posted by jktshff1 on 2010-01-02:
ZZ, mad!!!!! we got another lefty..we gotta start a club.
Posted by laklisa on 2010-01-02:
Yuck...its amazing how nasty people can be. I used to be a resident assistant for my dorm in college. We would have to do room checks and bathroom checks at the beginning and end of every semester...and the bathrooms would be so gross. Some would have a black ring around the water. Its uncalled for really.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Kohl's Falsely Accuses Grandmother
Posted by Wpfd33 on 06/20/2013
FAYETTEVILLE, GEORGIA -- Kohl's gives surveillance video to the Public:


A local resident feels like Mark Twain's quote "A lie can run around the world six times while the truth is still trying to put on it's pants" is especially true in his family's case ever since a video of his wife and grand kids aired on an Atlanta news station and went viral worldwide spreading misinformation about them.

The video alleges the Pike County resident found a wallet, handed the money to her sons and then went on a spending spree. In reality, all the money and other items in the change purse were returned to the rightful owner. "I just want people to know the truth," she said. "When I found the change purse, there was a gift card and a receipt on top of it and the license was in a pull out pocket. The video says I was handing out money, but I handed the receipt and card to my grandson so I could look at the license. My young grandson was excited because I said we could go to Game Stop after Kohl's."

The family wants to clear up the story but are scared to give out too much information about themselves since the video has been posted to thousands of websites where viewers have posted nasty comments, even death threats from sites such as AK47.net.

A simple Google search of 'Woman finds wallet" will result in more than 4.5 million videos, photos and web stories. Most of them are about Barbara and her 8- and 15-year-old grandsons and they tell only a part of the story, stating that the three found a wallet, passed the money out amongst them and never returned any of the contents. The original news story even encouraged people to call 911 and turn them in to be arrested. Many of the webpage comments condemn the woman and even threaten her life and that of the young boys.

"I tried diligently to locate the young lady from Mississippi and if additional video had been shown, it would show me walking around inside Kohl's with the wallet in my hand looking for the owner," said Barbara. "It would also show me waiting at the location where I found the wallet to see if the young girl exited or entered the store."

The three took the missing wallet, walked out of view of the front door surveillance tape and into the store. They took the wallet to the customer service desk, but hesitated to turn it in for fear workers would take the cash inside of it. Barbara called her husband, a retired fire chief, to ask him what he thought she should do with it. "He told me to bring it home since she was out of state and he would use his contacts with the sheriff and police offices to get it back to the owner," she said. "We thought since the license said she was from out of state and under 21 that she might be a college student and we were scared with the amount of cash in it that the customer service workers would take it."

Once home, the family searched Facebook and even called in a favor to a relative to look up the owner's phone number using information from the wallet. They called repeatedly over the next few days, expecting someone to return their call. They were excited when they heard there was a news story about a missing wallet, because they were hoping to find the owner.

"My grandmother taught me that when you find something that's not yours, you get it back to the rightful owner and that's what we were trying to do. This has really affected these two young boys," said their grandfather Wally. "Noah, who is 8, asked me if he was going to jail. He asked me why his Mimi was crying after they saw the news story."
Noah was the one who took the wallet to the Pike County Sheriff's Office after getting out of school. According to investigator Maj. David [snip] the wallet has since been returned to the owner.

In the original news coverage which aired just days after the wallet was lost, Joseph [snip] says "She's setting an example for her kids. What are they going to do the next time they see a wallet or they see somebody drop something?"

Well, the 8- and 15-year-old boys were tested on that when they found $60 cash inside Wal-Mart a few weeks after the lost wallet incident. They looked for a store security officer and when they couldn't find one, they called the Griffin Police Department and immediately turned the money over to Officer Andrew [snip].
     
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Posted by Susan on 2013-06-20:
Do you know any of the people involve in this saga personally? If not then you are just re-posting something running around the Internet and taking their word as the truth. Oh - wait a minute - I forgot - if it's on the Internet it's true!
Posted by H. H. Kitchener on 2013-06-20:
I know that if I found a wallet at a WalMart--or any store---I would not just turn it in to customer service. I simply would not trust the workers there to not steal anything of value in it. I would try to contact the owner and return it myself. As for the two kids finding $60 in cash inside a WalMart's and giving it to the police, I suspect this addition to the story is false in order to somehow show how good the kids are. Anyone finding cash just laying around in or outside of a store is going to take it and call it "finders-keepers." As it is. With no way to ID cash, how would you know whose it is?
Posted by FoDaddy19 on 2013-06-20:
This seems more of a cut and paste job of an article posted somewhere rather than an actual first hand review.
Posted by CU on 2013-06-20:
Short story is you turn it in at Customer Service, and it's done. You'd be out of the picture. If one just can't bring themselves to do that, then turn it in at the police station.

In my eyes, once they walked out of the store with the wallet, it's 'guilty as charged'.
Posted by trmn8r on 2013-06-20:
You don't take such a wallet out of the store, because you'll end up on youtube videos walking off with it.

Or, just listen to common sense, which will guide you in the same direction.

This woman got what she deserved, in my opinion.
Posted by madconsumer on 2013-06-20:
locally, there was a single mother who had cashed her "holiday" bonus, and paycheck. she walked out of the bank with nearly 2k cash. on her way to spoil her children for the winter holiday, she stopped at a local petrol station to refuel, and somehow, lost her "bonus" and paycheck. as soon as she realized the envelope was missing, she reported it to the police. a report was filed, and somehow the local telly stations caught wind. several stations interviewed her, while in tears, she said she wanted to give her children the best holiday ever. a local philanthropist was so moved by her story, he sent her a card containing the cash, saying happy holidays.

after the story broke the news, the envelope was located and turned over to the police, all but a few hundred quid was there. the generous card giver was returned his card with the cash. he was so moved by the return of her money, he 'donated' some cash to makeup what was missing.

there are still good people in the world. not everyone believes "finders keepers" is a personal value.
Posted by Old Timer on 2013-06-21:
My Mom left her purse in a local Del Taco some time ago. There was no one inside except her and my Dad. She realized it was gone about two blocks away and they returned. The store was still empty, not one customer had come in yet. Her purse was gone from the booth they were at. The employees and manager knew nothing about it.

As stated above, giving it over to the employees is often the wrong choice. Though her case was one of the employees finding the purse then lying about it five minutes later.
Posted by Private Eye on 2013-06-30:
Here is some food for thought:
Kohl's gave surveillance video to an alleged seminary student. He post a small portion of the video on You Tube,collects donations.
"What If ?" Someone wants to wrongly accuse a police officer
Posted by What? on 2013-08-12:
Some of these comments are bewildering to me. Don't trust the employees to turn in lost items? What?

I work at Kohl's, and we're strict about our lost and found circumstances. You bring it to customer service, and we keep it in a safe place, log it in a book, and wait for the customer to hopefully retrieve it. It will stay there until it is rightfully returned to its owner.

The fact people think we, as employees would KEEP someone's personal belongings, is ridiculous.

Have more faith in people.





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StarStarStarStarEmpty Star
Kohls Cash
Posted by Nkmtly on 12/03/2012
VIRGINIA -- I am a former Kohls employee and just wanted to give customers some insight. When using or receiving Kohls cash, you will automatically loose the coupon or value. This change in the policy has been in effect since April. The best bet is to do an even exchange for an item of the same retail value. I know this stinks but it is a corporate policy and change. when doing a return the cash register already comes up with return value and any discounts you have used. I can not tell you how many associates have quit and walked off the job because of problems with this policy, its not worth getting cursed out or disrespected by customers. just something think about the next time you are in any store and are about to make a scene.

     
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Posted by Buddy01 on 2012-12-03:
I understand this policy, otherwise people will be getting back more for a return than they actually paid.
Posted by More coffee!!!!! on 2012-12-03:
Buddy01, they could so a store credit in the form of a gift card, Kohl's doesn't even do that anymore. It would be the same as an even exchange.
Posted by yoke on 2012-12-03:
Kohl's is doing an even exchange. They are giving the customer what they paid for the item back.Why should Kohl's give back the full amount back if the customer originally got the discounts. I don't know of any store that gives the full price back on any item when the customer originally purchased it with discounts.
Posted by More coffee!! on 2012-12-03:
Because Kohl's Cash is earned by spending a certain amount of money at the store. It is a rewards program for being a good customer. Kohl's is not losing anything by giving a store credit because no money is returned to the customer, it is still within the store. For the customer to use at a later date.
The customer is gaining nothing and the store is losing nothing
Posted by Anonymous on 2012-12-03:
This policy was probably put into effect cause people were abusing the Kohl's cash. Meaning: a customer would buy something to get the Kohl's cash, then would return what they had bought. So they would get their money back, and got free stuff with the Kohl's cash. The policy makes sense to me. The Kohl's cash is free money, basically. If you use it, you lose it when you make a return.
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False Arrest / False Imprisonment / Tampering with Evidence
Posted by Tb3424399 on 10/02/2011
2010 - LOSS Prevention stops a beautiful friend of mine and takes her to a back room aka security office. Where she was held against her will for over an hour. What happened in this back room was very bad and she is in my heart and prayers daily! I reviewed the surveillance tapes and found that they have been altered and made to look like she was only held there for 7 minutes prior to the police showing up.

My friend was falsely arrested and emotionally traumatized at Kohls in Sarasota aka University Parkway and to this day is still emotionally damaged by there only (Male) Loss Prevention personal working that day. One thing I would like to know is why a company of this magnitude has the capability of installing surveillance cameras all over the store(able to zoom in and able to read the time on your watch!) but they failed to turn over any video surveillance of her leaving the store or the backroom and a representative for Kohls states that there are no Surveillance Cameras in the Backroom aka Security Office or are they? (hint)

I build computers and ROMs as a hobby. I will never stop using my comador 64 ... Till I speak again on another injustice peace to all and believe/follow in your hearts.
You have the opportunity to make this a really Great world to live in. FYH's not $!

For those who have ears let them hear and for those who have eye's let them see.
     
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Posted by trmn8r on 2011-10-02:
It apppears you are trying to turn what may have been a legitimate security concern into a sexual harrassment/false imprisonment issue.

Seems to me critical facts are the reason your associate was detained for questioning and what happened in the security office during the time she was held there. What date did this happen in 2010?
Posted by Skye on 2011-10-02:
Did she file a police report? These are serious allegations and that would be a start.
Posted by Anonymous on 2011-10-02:
The sooner people figure out that they do NOT have to go into the back room for 'questioning' the better. They want to detain you for what they believe is just cause? Fine, but don't leave the customer service area. Wait in the front of the store until the police arrive.
Posted by At Your Service on 2011-10-02:
You're way off base on this one. The Atari 8-bit systems, along with their O.S., was far superior to the Commodore 64. ;-)
Posted by oldisgood on 2011-10-03:
The biggest question of all!. Was she officially charged with shoplifting? You can preach all you want, but if she really did it, you have no case
Posted by Churro on 2011-10-03:
Florida has very merchant friendly shoplifting laws on the books. (Pays to have lobbyists). Basically if a merchant or merchant employee suspects an individual of shoplifting they have the legal right to the take the individual into custody and "detain them in reasonable manner for a reasonable length of time". The same law affords merchants and merchant employees protections from criminal and/or civil liability for false arrest, false imprisonment, or unlawful detention. In fact in Florida if you resist the merchant's or merchant employee's detainment efforts you have committed a misdemeanor of the first degree.

Here's the applicable Florida Statute

http://www.myfloridahouse.gov/FileStores/Web/Statutes/FS09/CH0812/Section_0812.015.HTM

Bottom line in Florida a merchant or merchant employee has the legally protected power to pull you into custody, imprison you for 'reasonable' period of time and there ain't squat you can do about it.
Posted by Nohandle on 2011-10-03:
Agreed John: The sooner people figure out that they do NOT have to go into the back room for 'questioning' the better. They want to detain you for what they believe is just cause? Fine, but don't leave the customer service area. Wait in the front of the store until the police arrive.

I've never been accused of shoplifting in my life but would find it most embarrassing to make a stand there in the front of the store and other shoppers walking by and watching. I may be wrong but many I know would feel the same way. Settle it in private and let me go away and never return to your business. I don't need that kind of grief.
Posted by trmn8r on 2011-10-03:
I agree with Nohandle, whose comment brought back a memory. When I was a foolish young person, I swiped a spark plug (yes, a spark plug) from a Sears. I was promptly nabbed and escorted to a security area.

Looking back, I am glad that they did this in private. Sears - where America shops (?).
Posted by MRM on 2011-10-03:
When I was a young buck, they had these nice pens at Walmart and I used to pocket them and never got caught.
Posted by trmn8r on 2011-10-03:
Sweet. When I was a young buck, there wasn't a Wallsmart. At least not north of the Mason Dixon line.
Posted by Lumi (omg,it's me) on 2012-09-02:
OMG~ THIS IS MY STORY!!! LONG(please read~ all real and all TRUE) MY STORY: It's long and I did not proofread but posted quickly so ignore the grammar because this is IMPORTANT for EVERYONE to know. Who wrote this? This is exactly what happened to me there on Nov 6th of 2011 and reading this just got my heart racing and I'm literally shaking: Yes this is 100% true nevermind I've tried to email Kohls about it and got no response on 4 different occasions. I'm not a person who harbors hatred but if what happened to me were to happen to anyone else I'd be enraged. First of all the male security guard there called me by my first and last name when I was out of the door with my friend and the 2 items we bought at the customer service counter but in his report he states we did not buy anything. I DID NOT steal anything at all (keep in mind we were about8-10 feet out the door and no alarms went off (they tag everything there) just him calling me by Name~first AND LAST (I never met him or knew of him and nobody ever asked how he knew my name and to this day I have no clue)...he (the fat male security guard I know now) asked me to come back in because he said he needed to ask me something so we walked back in (my friend Paul and I) and then he said he needed to speak to me privately about an important matter, then he guided me with his hand to go first and he got on my right side. When we were about 2-3 feet from the door he suddenly clenched my upper arm with his hand and whispered a disgusting proposition,some creepy details, and signal for me if I don't want to be charged with phelony shoplifting followed by a horrible threat about noblody finding my body if I EVER repeated anything. He grabbed me so tight that I had a claw like bruise on my right upper inner arm the next day and my entire arm hurt for a few days but the mental pain is what practically killed me. I blamed myself for being so stupid but I don't think anyone would expect something like what happened to me this evening. Certainly never happened before, not even close...so I did not know I had a monster in front of me I should fear when I first saw him (he was just an overweight, half bald guy with a crew cut in normal clothing. Upon entering his office he had me sit down and he grabbed my purse across the table unzipped the top and then rifled throught it very good because he found and took all my cash (about $180), my entire bottle of alprazolam medication, some personal things including an emerald diamond ring and a real gold and green jade bracelet that I had wrapped up to take to the jewler to fix at some point (the cost of the emerald and diamond ring is about %5-7000 and the gold and jade bracelet about $400-$600 , scissors, a triple silver necklace and charm ring, turq necklace..this was mostly just costume jewlery, a pair of sunglassed my friend Paul bought me a couple days before at the gas station and a crystal pave bangle bracelet (these last 2 items I had on but tucked in my purse while still in the car on the way there, I remember that because I was driving and I had paul put my purse on his lap since it was not a long way (I have pictures wearing 2 of the items but honestly I know I'll never see any of them at this point but it was my stuff that I was robbed of and felt like I could trust nobody at that point unless I knew them...I had a creepy feeling like there were more people involved but did not know what or how much of a part they had in this sherade but it was clear that I was not in control like prey, I mean he kept me from using the phone, walking out, and would not give me any water or let me use the rest room~I had no rights, I was imprisoned by this man in that room and I was not going anywhere unless he let me... he used to be a cop but did something and was forced to resign from the force so mayble he was using using mental tactics because I felt like I was mentally traumatized and broken down by this person. He made comments about my friend and my husband, etc etc, He was using all kinds of what I know now was intimidation techniques on me and only identified himself as "the puppet master". He made a nasty comment about my friend and if my husband knows he's with me which he did since he was from Wisconsin and staying with us for 2 weeks~He came out to vacation here and see us both. This is a vely long story with a bunch of details but I can tell you who read this some hard facts:

I did not steal anything.
I even went to trial with "faked" evidence on me (I'll explain further down).
I was found innocent by a jury after less then 5 minutes of deliberation.
Why and how did this pervert know my name.
Found out later he had been a police officer but was forced to resign (with pay like the cop child molesters or so I've read. I don't know what he did so I am not saying he's a child molestor, but I did read about one resigning with pay in Florida.)
He obviously went through and set me up but I had a good attorney who used his own evidence he planted to use against me used on him in trial. Yes I actually had to go to trial for this since he had it total a certain amout to be a phelony but this he told me when he made his propositions. Our private investigator could not even get a copy of UNALTERED video's from Kohl's (they said they don't have video in the back room/security office (said it's just their policy when my husband and investigator contacted them-if they did (which they might they would not want the public to know or at least see how I was treated by their employees(name calling,etc) (he went around protocall and kept the video's to alter for about 2 weeks but whether he did it or had someone do it (majorly alter content, basically FRAUD) the first clue where they messed up is they forgot to alter the date so instead of the date this took place Nov 6th it's another date with 2 digits which was given to the police,us, my attorney. He had made me feel so vulnerable and powerless that I was so terrifed for 2 weeks to even tell my husband everything but one morning I was watching something on ctv and I started to just ball and break down in tears and I finally just had to tell him but held a little back. It's very humiliating for a female especially when I was on the stand I did not want it to come up but if it did I was under oath and a question was directed at "did anything unusaual occur" and I was stunned and akked if I could write it down for the jury but the judge said no and I had to sit up there and talk in detail as I answered questions and cried. I was cringing because I was embaressed that I would let myself endure that but at that time I was stunned and paralized. I am not someone who's ever been through a trial or been in trouble but now I would never go behind closed doors with anyone and would advise anyone reading this to PLEASE wait outside closed doors if ever in this situation even if you DID steal something, this should not happen to anyone!!! My friend was stuck outside for close to an hour for him and this liar partner woman to make up a "bunk receipt of random items in the store so they could take pictures of things after but they botched that since the items in the pictures are different then the items on the "faKE RECEIPT" FOR EXAMPLE: when my attorney asked him this: So on the receipt of the items you claim my client stole are a pair of Sonoma sheets but in the pictures you gave us are of a package of Vera Wang sheets. Do the sonoma sheets have a brown wrapping and the Vera Wang blue correct Mr.C? He just answered: " I don't know" like everything else,evey other answer out of him was "I don't know" or "I don't recall" but he did lie on the stand when confronted with "the deal" he offered not to charge me with a phelony and have his buddy take me to jail. My civil rights were majorly violated since I know NOW it's even illegal for your car to be searched without your permission. My friend had my keys and they (him and the cop) took them from him (he was also thereatened to be arrested for sticking up for me. I yelled out to Paul to just take the car and go home (the front was left open and I was in the back of the cop car (the officer showed up took down what Sam said and arrested me I knew he may have been a friend of Sam's (security guard aka the puppet master) I was petrified to say anything that he did since Sam told me his buddy's in the parking lot on Standby I knew or was afraid to tell him anything. But before that they (Sam and the officer) were searching my car for whatever reason and the goons were slamming my mercedes trunk down and it does not shut that way it has a button you push on the top side of the trunk and it self shuts but they kept slamming it down over and over hard. Nothing was brought up about the doctored tape in this trial because I was there to prove my innocence first. The jury was sharp and saw right through him (at least the officer when asked if I stole anything was honest and just told the truth: "I have no idea", there was stuff all over that place" (his office ..sec guard) which was true. As soon as the jury said not guilty he stormed out of there in a rage(Sam, security guard, known to himself and calls himself the puppet master) and was calling someone on his phone. I wanted to thank the jury but did not get a chance since the prosecutor kept us all there until about 10pm or so into the night at the courthouse. After the case the judge spoke and said
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Kohl's Cash Reward Card Program Is A Scam!! Your Balance Is In Negative Points?!?!
Posted by Mominn8266 on 04/09/2014
FRIENDSWOOD, TEXAS -- You wonder why you never earned a single dollar ever since opening the kohl’s cash reward card? This is because the WHOLE program is a SCAM!

If you do not accumulate 100 points (spend $100) within ONE month, you will lose ALL points earned under 100 points. Then if you decide to return an item the next month (Keep in mind, you were UNDER 100 points on the month when you purchased the item), you will be NEGATED the X amount of points you earned when you purchased that item. So what will happen next month is that your account balance will be in NEGATIVE points earned which will cancel out the purchases you make the next month. And this is how the scam loop continues.

Example:
If I purchase a handbag for $80 on 03/25/14, I will have earned 80 points. I will not purchase anything else this month so beginning of April, my account balance will be 0 points. Today (04/09/14), if I return my handbag (purchased on 03/25/14) my rewards card balance will be NEGATED 80 points which will make my balance -80.
They are taking away points which the customer NEVER received! This is a outright SCAM!

Kohl’s have lost me as a customer until they resolve this scam!
     
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Never Apply for Kohl's Charge
Posted by Id99r on 03/25/2014
Never get a Kohl's charge!

It looks like it maybe a good deal when they offer you a 30% discount for signing up for Kohl's charge. However, the interest is very high (24.99%) and they turn you over to a collection agency immediately that can't be good for your credit score.

I am a Kohl's charge owner. I have been in a dispute with them about my charges for more than 3 months now. I got charged on Koh'ls charge and paid it off in full according to the receipt that came from a Kohl's cash register. I have been receiving bills ever since that were much more than $0. The first one was even higher than my credit limit. I tried to reason with the customer service people. No luck. They were not helpful and probably are trained to extort extra money for Kohl's because as far as I know their stores are not very busy. Finally I filed a complaint with C F P Bureau. I hope it will finally get resolved.

However, if you wouldn't like to get through a nightmare like this one, pass on Kohl's charge. There are a lot of other retailers that offer good deals and in fact are more ethical. Personally, I am not going to shop at Kohl's ever again.
     
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Posted by Paul on 2014-03-27:
What is key in your complaint is missing. The complaint appears to indicate that your bill was paid in full, but you got into a dispute. You mention the interest rate (always high for store CCs) and being turned over for collection, but if these applied to you or not.

The guess of this reader is that you were late paying, were sent to collections, and the dispute involves arriving at an agreement that your bill is paid in full. Unfortunately there aren't enough details to know what happened or if Kohl's did anything wrong.
Posted by ksgal on 2014-03-31:
I've had a Kohls card for years and never had problems. Probably best if you pay on time then you wouldn't have these problems.
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Kohls.com/Customer Service
Posted by Marissadisabatino on 01/16/2014
ONLINE, MISSOURI -- I have had the worst experience's that I have ever had with Kohls. Not only have I been on the phone (for Kohls.com orders) more than a handful of times for more than 30 min at a time over silly little things that could have easily been fixed but I have talked to some of the rudest "customer service" representatives that you have.

It all started with cyber Monday and Kohls cash (that was stated $15 for every $50.00 spent online) but apparently it was wrong. I called and asked why we did not receive our Kohls cash with our order that was placed on cyber Monday (but didn?t get until almost 3 weeks later) and the guy (the only one that was nice)was really nice especially since I was on hold for almost 2 hours and went ahead and honored our Kohls cash but I would have to call back when I got an online order ready to redeem the Kohls cash. It all went down hill from there.

I was on the phone with someone last week (on thur 1/3) and she charged my card almost $50.00 more than it was suppose to be. I called once again the next day and argued with a guy for more than 20 min over the ordeal and he could not fix it. I even asked for a manager and he would not put me though to one. So now I get to take more time out of my day to go down to my bank and have them fight with you all to fix this. I do not want nor do I wish to receive any more "Kohls cash" from your company because it has been nothing but a hassle for me but I did want to let you know that you have lost our business and I will be writing a review about the awful experience that I have had with your company. I truly hope that you all can get it together because this was just ridiculous!



Thank you for wasting my time once again....

     
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Posted by Jennie on 2014-01-17:
You say the customer service representatives were rude, yet you are saying you argued with them. I'd be willing to bet that you were rude and got an attitude with them and expected them to bend over backwards and treat you like a princess. I'll tell you that working in customer service, if a customer is nice I'll go out of my way to do whatever I can to help them. But the second you start getting rude and treating me like crap when I'm trying to help you, forget about it.
Posted by ok4now on 2014-01-20:
My experience with Kohl's customer service has been excellent. They are polite, knowledgeable and will offer exceptional service if you treat them right. Have an attitude, be rude and disrespectful, argumentation then expect the same in return.
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Wrong Order
Posted by GreenCherrySoda on 01/10/2014
Ordered a couple gift cards for Christmas, Kohl's checkout allows people to add a message so I decided to add. Order arrived quick, BUT they were the WRONG design, contained NO messages and did NOT arrive in gift boxes. Emailed company, took forever to reply, nothing was resolved. Just excuses.

Apparently Kohl's has been known to be a joke with gift orders since I found other complaints about how even if you pay for gift wrapping they don't even gift wrap it for you and instead they just put things in a Kohl's box and that's it. My orders didn't even get put into boxes, if I had known that I would've just went to the store and buy the gift cards as is instead of waiting around.
     
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Support of Staff Is Weak if Not Worse
Posted by Jabogie on 01/04/2014
NEWBURY PARK, CALIFORNIA -- I "highly suggest" anyone applying for a cashiers job with Kohl's "Read" the very fine print. Training is a joke! They put you a register, hand you a 3 ring binder. And after that, your on your own. Much is left out & next thing you know, you have a problem that was not covered in the binder. Gave a unauthorized senior discount. Total discount came to $1.09. The treatment I got (in front of other customers) was completely unprofessional. Next thing I knew I was in the store managers office. He picked right where the (as they call them E3's) left off. I have never been treated or spoken to ever. I stood up, took $1.10 out of my pocket, put it on the managers desk & told him this was the money that Kohl's thought I stole. And walked out. The real kicker was, I'm hearing impaired. The E3 that was on put me on register with almost "0" sound. I asked her if there was a way to turn up the volume. Her response was, I have no clue. Will look into it & get back to me. This happened 12/26 & now being 1/4/14 I still never her back. All management are so far over there heads. Rules & polices change with each E3. Ask questions (which management hates) Make sure all is made clear to you but don't plan on it. The Store Manager is a complete embarrassment. Product can lay on the floor for days. He has made Wal-mart look like a palace. All I can say is be made aware of lack of proper training & there no one to cover your ass when you make a mistake. Think twice before you say yes to taking the job.

Lastly, I have put in 3 calls to the district manager, who has never called back & if you call the hotline, be prepared to all the work that is needed on a complaint. They are just like Kohl's, "worthless" & the hot line will be of no help. Kohl's, I assure you, your complaint will get no action of any sort. And I expect no response from any level of Kohl's so called upper management. In short, if you take the job, there is no one take cares & will do nothing to cover your back. In other words, your on your own.
     
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Posted by Soaring Consumer on 2014-01-07:
Your situation may be considered a violation of the ADA over their failure to accommodate your hearing disability.
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