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Stay Out Of Kohls, They May Accuse You Of Stealing
Posted by Jo2416 on 09/13/2010

This morning I was shopping at the Kohl's in Raleigh NC (#466) on Falls of Neause Rd. After PAYING FOR MY PURCHAES I WAS ASKED TO NOT LEAVE BY A VERY RUDE MAN. HE PROCEEDED TO LEAD ME TO AN OFFICE AND ACCUSE ME OF SHOP-LIFTING....HONESTLY I THOUGHT THIS MUST BE A PRACTICAL JOKE...IT WASN'T. He went on to inform me that I was videotaped stealing 2 $10 rings...which of course is NOT TRUE!!! Why would I just pay for $60 in merchandise and steal $20 of other merchandise...his respose to me, "how would I know." I requested to see this supposed tape, his answer "I don't have to show you anything." This is where the threats now began..."we can do this the easy way or I can call the cops, and have you sent to jail and ruin your whole day." I TRIED to discuss this with him and to find out what he was talking about, but to no avail. He was rude, bullying, threatening and completely out of line. He would not give me his name, would not call in the Store Manager, again would not show me his so-called "evidence tape", would not allow me or agree to escort me back to the "scene of the crime." He proceeded to tell me I lied, stole and that I "seemed" a bit crazy. I asked my options and his answer,"agree to everything I tell you and we can get through this easier, otherwise I will ruin not only your day but your life, and I have the power to do it." Well at this point I certainly realized I was dealing with an ignorant, pompous, control freak and was terrified if I did not agree with him, so I did, though nothing I agreed to was true. He then informed me I had to sign an (UNFILLED) form out admitting my "guilt" and agreeing to never shop at any Kohl's again. When I asked him why the form blanks were left empty, "I'll fill them out later, it's none of your business what I write or put into my final report." Again when I inquired about his name "you needn't worry about that...and then said Jonathan, that's all you need to know." Of course I asked him for a copy of this (unfilled in) form, "NO your're not entitled to it, if Kohl's wants you to have one they'll mail it to you."

FOR THE RECORD I HAVE NOT, HAVE NEVER, WILL NEVER AND HAVE NO NEED TO STEAL ANYTHING EVER!!! This was an emotionally abusive situation, at best, not to mention degrading and unethical."

Upon completetion of this "review" I will be contacting my local media, both TV and print, as well as my attorney, the BBB and your corporate offices.

Joanne Seibert

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Posted by clutzycook on 2010-09-13:
If this is true, definitely call your attorney. I'm surprised that you didn't just have them call the police. If you were innocent of shoplifting, and you believe that they really have no evidence, then you have nothing to fear.
Posted by skelly39 on 2010-09-13:
I'm lost-did you sign a form stating you did steal, sign a blank form on which they will write that you admitted to stealing, or not sign the form at all?
Posted by jktshff1 on 2010-09-13:
I would have told him to call the cops and prove his position. If you did agree and sign anything, you should be discussing this with your attorney.
Posted by FlShopper on 2010-09-13:
I agree with the others...call a lawyer.
Posted by Anonymous on 2010-09-13:
Something is not right about this review. Where were the rings you supposedly stole? Did you offer to let him search your purse, pockets, coat, etc? Why would you admit to something you hadn't done, let alone sign a blank form?! Why didn't you demand he call law enforcement, or do it yourself?
Posted by danny54 on 2010-09-13:
In addition to your lawyer, I'd also touch base with the stor manager to let him/her know of the incident. They need to know what kind of person they have in their employ and how that person may be having a negative impact on their business.

On another note with Kohl's, my big complaint with them is their sales floor layout. I need to use an electric scooter due to an incomplete spinal cord injury. I found that I had to give up shopping at Kohl's because I could not maneuver my cart through their sales racks.

Back to the OP, good luck with this situation. I hope it all works out for you.
Posted by Anonymous on 2010-09-13:
Call an attorney? Too late for that isn't it?
The OP should have let this be handled through the police first and the courts if neccessary if they were so innocent.
Posted by jktshff1 on 2010-09-13:
nope kish, the op is going to need an attorney to get this off the records.
Posted by Anonymous on 2010-09-13:
How would they get it cleared?
A signed confession is hard to erase.
Posted by jktshff1 on 2010-09-13:
Don't know, but an attorney would be better at fighting the battle.
Posted by Anonymous on 2010-09-13:
How will they get it cleared? It will cost the OP a lot of time and money, but there's no guarantee it will happen. Kisha's right, it's going to be hard to get it erased.
Posted by Huck_Hoshimoto on 2010-09-13:
I just called that store(919)518-0569 and talked to the Manager named Jennifer.
After relating this complaint, I asked if she cared to respond verbally OR respond online here to this accusation and she said that Kohl's does not respond to any online complaints.

Posted by FlShopper on 2010-09-13:
Yeah, it will definitely be hard to erase. But if the OP signed a false confession, I would think it's worth the effort.
Posted by Anonymous on 2010-09-13:
If the only record is at Kohls, then it's probably not that big a deal. How would they even know you were shopping there (at another store) if you paid cash? I agree, though, I would never sign anything and I would have definitely called the cops myself if something like this happened to me.

I thinking calling the corporate office, at the very least, may just get that record expunged and the person in question may just lose their job.
Posted by Anonymous on 2010-09-13:
If I were the accused and haven't received a citation (or a night in jail), I'd leave the matter alone.
Something happened here and the OP got off easy.
Posted by rockfishing on 2010-09-13:
I would of called security's bluff and demanded they call the police. If they wouldn't I would of called with my cell phone. If they had video proof they would of shown it. It sounds like they were just fishing without proof. I would at least file a police report if I had nothing to hide. Walmart got sued a few years ago for the same thing.
Posted by Huck_Hoshimoto on 2010-09-13:
Like police everywhere, Kohl's security will lie at the drop of a hat to get what they want. AND, in the end, it is legal for them to do that!

ie: "We have two witnesses that will attest to the fact that you.....[etc]"; when in fact, they have no witnesses at all. Just to get you to admit what they want.
Posted by bcd on 2010-09-13:
If the OP signed the confession (which was not stated here) and the police were not called, it’s apparent there was a theft.

Everyone has the right to receive a copy of any document they sign, at the time the document is signed.
Posted by Anonymous on 2010-09-13:
It appears that they did sign a confession and agreement not to shop there anymore.
Had the OP heldout on signing or allowed the police to come they would have been cited and possibly arrested.
If they were so innocent why aren't they going after this person for "False Imprisonment?"
Posted by Ytropious on 2010-09-13:
Having worked at Kohls (briefly) this doesn't sound right. If the LP guy was a man, it's against Kohls rules to have him take you alone into the LP room, a female employee must also be present. This was never mentioned. It just doesn't sound right to me...
Posted by Venice09 on 2010-09-13:
I'm not completely convinced one way or the other on this. But when I read stories like this one, it makes me wonder what I would do if it ever happened to me.

First of all, the only way to let someone bully you is to keep reacting to the tactics. It's hard to bully and intimidate someone if they don't let it affect them. I know it's easier said than done, but I would try to not be defensive and to remain as calm as possible. I would also say as little as possible. I would not admit or sign anything under any conditions and would offer to be searched. If all else failed, I would have them call the police.

As some others have already said, there's something about this review that doesn't sit right with me. The OP comes off as a person who would not let someone get the better of them. And yet they did. If innocent, I would definitely contact an attorney at this point. I would want my record cleared, even if just at the store level. I would also want Kohl's to be held responsible for its actions and those of its employees.
Posted by Anonymous on 2010-09-13:
Yeah this is definitely strange. If you truely DIDNt steal anything, you should have demanded he call the police or let you go. I wouldnt put up with those LP jerkoffs.
Posted by Skye on 2010-09-13:
Wow. What happened with the rings he accused you of stealing? Did he ever produce them? From what you described, it was a very scary scene, but no matter what, why confess to something you did not do? You should have let him call the police. Innocent people have nothing to hide.

Call an attorney.
Posted by MRM on 2010-09-13:
This incident is a hoax. Dont believe everything that you read on the internet.
Posted by Anonymous on 2010-09-13:
Trust no one!
Posted by Fufu487 on 2010-09-13:
agreed. doesn't sound right at all.
Posted by Obsfucation on 2010-09-14:
I am with MRM, I don't believe a word of this. Why would an innocent person sign a confession? Go ahead and call the police. The whole story is just absurd, and sure isn't going to keep me out of Kohls.
Posted by FlShopper on 2010-09-14:
I can be really cynical so I try to give the benefit of the doubt when possible. This story does sound a bit absurd, but I wonder why anyone would take the time to make something up and post it on a site like this one. Boredom? Axe to grind?
I'm with Obsfucation...whether I believe this story or not, it won't keep me out of Kohl's.
Posted by Anonymous on 2010-09-14:
I'm thinking that someone that is scared may sign a confession just to get out of there, but, it won't keep me out of Kohl's either. I do hope they come back and let us know what they did do after the fact.
Posted by Starlord on 2010-09-14:
I do not feel this is a hoax. Sadly, some Asset Protection people can go on a power trip and act like this supposed agent, and I have persoanlly known a few. IMHO, the OP should contact the police, the Ditrict Attorney, the local TV station advocate reporters, and really raise a stink. A so-called 'signed confession' is not worth the paper it is written on, if it is obtained by coercion, which is evident in this case. This jerk gives all LPAs a black eye and does not need to be working for a company like Kohl's.
Posted by Anonymous on 2010-09-14:
why would you be scared if you did nothing wrong? Its simple. Id tell the idiot, to either call the police, or Im leaving. Done. If he laid a hand on me, Id sue the hell out of khols and make sure that guy never worked in the security field ever again. 2 can play the macho game.
Posted by jo2416 on 2010-09-14:
Everyone who responded thank you, for those who believe it is a hoax, well that is your perogative....BOREDOM??? Not w/ 5 kids, 2 dogs, and a very large house to take care of...not to mention my spouse, or volunteer work...but again everyone is entitled to their opinions...even when WRONG.

Now to answer some of the doubtful comments. Why didn't I call the police? First of all this ogre was very threatening and would not "allow" me to reach into my purse to retrieve my cell phone. Secondly, the POLICE??? No one truly believes they arte there for us in these situations...do they? If so I have a beautiful bridge in Brooklyn to sell you... Cops can be trusted abt as much as your common criminal, not all....but quite a lot of them....I worked legal for 10 years so YES I do know this for a fact. As we have all heard there is a fine line between love & hate, well there is an even finer line between cop & criminal.

Next, why did I just sign the (BLANK) documents? Well I suffer from panic disorder AND claustraphobia, and my reasoning in a situation such as this is to get out ASAP, this being related to our fight or flight sense, which we all possess. Though mine is exagerrated through unknown fears. Don;t believe this either...LOOK IT UP and educate yourself...couldn't hurt.

For the person who called the store and spoke to the Store Manager, Jennifer(????), well that is quite interesting, for I (OF COURSE) ALSO called the store and was told the Store Manager was not available for the day...and by the way I WAS TOLD HIS name was JIM....hmmmmm???? More lies or employee confusion...either way NOT A GOOD attribute for their employees in any case.

Oh and for the record there was a female employee present in the office, she said not a single word and looked more than a bit embarassed and somewhat confused....ALSO NO I DID NOT STEAL ANYTHING!!! I have no reason or NEED to, especially after paying for my purchases not a minute previously ($60+)....Let's see pay $60+ and then steal a $10 ring....NO, makes NO SENSE ON ANY LEVEL....

In addition I did NOT post this for advice, I am more than capable and competent in handling this, and any and all other situations that arise in life, and have been doing just fine...however I thought it may be useful to someone else this may have happened to or could happen to...who knows next it could be anyone of you...Good Luck at Kohl's...or anywhere life may lead you too... Thank you for the feedback...positive or not.
Posted by MRM on 2010-09-14:
Thank you, Thank you, Jo, for keeping us up to date! Im the one that said that this incident was a hoax and I was hoping that you'll comeback to dispel any speculations.
Posted by Anonymous on 2010-09-14:
jo, I am not for an instant accusing you of stealing anything but I just dont know why you wouldnt have called the police. If you didnt steal anything, then the LP guy had no proof of you stealing. You worked in the legal field for 10 years and signed a blank confession? I really dont know what to tell you other than calling a lawyer. I guess people are just different than me.
Posted by Anonymous on 2010-09-14:
Thank you, jo. We wish you no ill will. If no advice is wanted, you can check the box when you post (and probably still can) in which no comments can be posted. Otherwise, hope you get some resolution to this horrific experience.
Posted by jktshff1 on 2010-09-14:
Thanks for coming back. Keep us posted.
Posted by FlShopper on 2010-09-14:
Did the guy search your packages to look for the stolen rings? The fact that you paid for other items isn't really relevant; working in retail I know that a lot of shoplifters pay for some items and hide others. I'm not saying this is what you did, just saying that the fact you purchased $60 worth of merchandise really has no bearing on this issue.
What was the bottom line after all was said and done? Did they tell you that you are no longer welcome in their store? Did they take a picture of you? (I know my store does that with people who are banned).
Have you contacted the media and an attorney yet?
Posted by jo2416 on 2010-09-14:
First MRM...did my reply "clear me" in your eyes now? Just kidding with you, but it is hard to read negative comments from people you never met, but understandable...I guess. And Prince as stated in my last reply I didn't call the police for a number of reasons..interested to know why? then go back and read my previous post...do not want to go over again, but thank you for clearly stating you're not accusing me, knowing you or not..it sounds nice to hear in a world of cynics...Also my "normal" personality is to fight up against pompous ignorants like this RAC, but too much stress lately...process of divorce, kid issues, spouses' kids issues, etc...some of the fight has been taken out of me...due to excessive headaches and migraines from the stress...but not for long I'm sure...Sing-Sing thank you for the well wishes, and it is not that I do not want advice, advice is always welcomed and appreciated...what I do NOT WANT or NEED is the "bashing" from some "know it all" arrogant fools, who stand only in judgement...They don't "listen" or "see", nor do they offer advice or support, they are only capable of throwing stones...and I'm sure they all live in some form of a glass house...so they better be careful when it is their time to face some injustice for they will stand alone...Open mindedness goes a long way, as does compassion, empathy and human kindness....but some here hane not yet learned these basic human traits...and it is for them I feel truly sorry for...a lot to say, but who is really listening??? NOT I!!! JKT I will certainly keep up the posting as this situation reveals itself...if it ever really does...Is it life changing to not be "allowed" to shop at Kohl's??? Hardly, I'm a native New Yorker...so I actually prefer Macy*s, after all "it's like no other store in the world"...but a bit more expensive...but luckily I am in a position to afford it...most of the time.

In closing...for now, thank you to all the well wishers and open minded individuals who posted positive feedback and comments...and to the rest, as they say in NY....whatevA!
One more thing...I've read on this site in regards to Kohl's, as well as other businesses that 1 person boycotting a store means nothing to that store... well REMEMBER "every journey starts with a sigle step, well in that same vain..."change can be brought abt by 1 person, if that person takes the time to talk..and have people listen".... Good Day to one and All...
Posted by Venice09 on 2010-09-14:
Jo, thanks for the further explanations. I'm sorry for your current problems and medical condition. I wonder if the exaggeration caused by your unknown fears caused you to think this situation was worse than it actually was. Panic disorder and claustrophobia might have influenced your perception of what was going on. I hope you got the name of the employee who just stood by and watched you being treated the way you described, in case you need a witness.
Posted by jktshff1 on 2010-09-14:
"Good Day to one and All"...looks like jo hit the road.
Posted by Anonymous on 2010-09-14:
Starlord, she did thank the well wishers who posted positive feedback and comments (see her last paragraph). I think she covered everyone very well.
Posted by MRM on 2010-09-14:
Sing, its the break of dawn in your neck of the woods!
Posted by Anonymous on 2010-09-14:
No, it's 9:20 am! We're having a powerful storm right now. Lots of thunder, lightening and heavy rain. I can't see 20 feet off our balconey. I love this weather. Of course, you can't go out or you'll get drenched.
Posted by MRM on 2010-09-14:
Man I wish we could have that weather in my town, as well as, DebtorBasher's town!
Posted by Anonymous on 2010-09-14:
Just give it some time and I'm sure you will!
Posted by jo2416 on 2010-09-15:
Starlord...how exactly did I spit in your eye? Because I don't trust the cops? As I said not all, but a good majority of them...FYI: I was engaged to a NYC Officer, so believe me when I say I have my reasons...enough said.

Venice...Yes most certainly my medical conditions causes lack of perception in these sort of situations...again the sense of Fight or Flight is exaggerated in association w/ these disorders...and in this instance the Flight won out...Sometimes it can be the fight back that comes forward depending on circumstances, but being locked in a room w/ a (very large) bully can be intimidating, so my feeling was to get out ASAP b4 things got out of hand...Looking back I do not feel I handled this problem as I should have but what's done is done...for now. Once, and IF I receive further notifications from their HQ, which I am suppose to...then the fight will be back and then they'll see the "real" me, when not on "lock down" by some gorilla...they have yet to realize just who they decided to screw with...and they'll be shocked, to say the least.

Lakisha..."got off easy"....and are you sure of this??? NO, of course not you were not there...your comment implies I am guilty of something, which I AM NOT!!! Being FALSELY accused, being held against my will and bullied by some power tripping neanderthal is not EASY!!! It is scary, frustrating and a horrible experience...and to repond to your "why am I not going after them for false imprisonment"....who said I wasn't? Of course I will be doing that, but 1st you get all the information you possibly can from your accuser (known as DISCOVERY) in the legal community, you research other infringements made by the source, KOHL's and this employee, known as case study and then you file suit. Going in half blind does not work...being prepeared, poignant and having all supporting documentation is called being educated of facts, and only then can you win the fight...otherwise you're wasting your time, energy and resources.

FLshopper...no they did not take any pictures, that I know of anyway...and yes I am no longer "allowed" to shop at any Kohl's...no loss there, and as if I would anyway now...NOT SO MUCH!!! And yes I see your point on the relevance of paying for my items...but NOT BEING, a shoplifter/criminal I did not think of it that way, but yes that does seem to make sense as you stated.

Hit the road??? Oh no not at all...I'll keep responding to the negative, as well as the positive...but I cannot sit in front of my computer all day and wait as they come in...I have a life, and an extremely busy one at that....but I'm not going anywhere and will keep all updated...if the interest remains...

Again, thanks for the positive and even the not so positive...We all have our opinions and thoughts...but ONLY I KNOW the truth of the situation...and that is that I AM INNOCENT!!!!
Posted by Anonymous on 2010-09-15:
Please keep us informed of what happens next.
Posted by Starlord on 2010-09-15:
I still assert that only about 10% are bad, which is exactly the same ratio of bad to good in any other occupation. I served proudly, as did almost every other officer I have ever met. Your statement that most cops are bad and there is a thin line between a cop and a criminal is insulting and shows you allow your personal experience with one person to color your perception of others. I admit there are a few bad apples, but you are just way out of line with your snarky comments. 'Nuff said.
Posted by jo2416 on 2010-09-15:
Starlord...Since this forum is not truly about the good and bad apples of any Police Dept, or any other occupation for that matter...I will agree to disagree on most parts...Saying most are bad was surely an error on my part...not most but some, and considering the responsibility of this profession, the service to the public...even 1 bad apple is too many...UNFAIR???? Maybe, but if (let's say) there are good and bad in the IT industry, though it may not be right it's not life changing...a Police Officer, Doctors, Dentists, Judges, Lawyers, Politicians....and others really CAN and HAVE made errors that have ruined lives, and have even been fatal. Again I am sure you will not agree, and that is your perogative, thank you to the many soldiers who have fought for your right of freeom of speech, thought and opinion....as they did mine, so though you may feel my comments are "snarky" it is my right to say them whether you, or anyone else agrees or not. I truly believe in the right to say as you say, and though I may not agree with it I will stand up and fight for your right to say it, think it....even to defend it...And on that note best we agree to disagree and move on. But thank you for the intellectual sparring....even difference of opinions are always interesting, actually more so...if we were all alike in our thoughts, actions, views...etc. what a dull and boring life we'd all lead. Sincerely hope you have a wonderful day! Jo
Posted by FlShopper on 2010-09-15:
Have you contacted an attorney, the media and BBB yet? What is the status with all of that?
Posted by bcd on 2010-09-15:
Did we ever find out if the OP signed the confession?
Posted by love them bassets on 2011-05-24:
I would try to remember everything you did that day and why you would sign a false report. You had the right to tell him to call the police immediately and not go into any back office with him. IF YOU WERE INNOCENT you would have stood your ground and said "CALL THE POLICE RIGHT NOW AND LET THEM CHECK ME, BUT YOU ARE NOT BECAUSE I AM INNOCENT. Just because you paid for some items dosn't mean you wouldn't have taken something that you really liked, but didn't have the funds. Your story is fishy and any sane person would have stood their ground until the store manager showed up and the police -- why would an innocent person walk into a back office to discuss the possibility of you stealing. Did he drag you into the office screaming and kicking? Kohl's would have fired the guard immediately if he held you against your will without calling the police. Your story doesn't add up and I think you got caught and now you want to save face by making up some terrific story. Did he photograph you? Did you give him your information? An innocent person would have called his bluff. Kohl's is a great store who carries good quality products. Prices are going up because of shoplifting. If you are innocent, and you went into this back office withoout any proof on his part, then you need to sit down and read your rights as an American citizen. Your story doesn't add up.
Posted by Sassy2 on 2011-08-02:
love them bassets...I agree mostly with you this story does not make a lot of sense to me.Also signing the blank form is just something an innocent person would not have done,instead the victim would have insisted on calling the police and getting this straightened out.The police would not have taken her to jail if there were no evidence against her.
Posted by nena on 2012-02-09:
To the person who wrote this post please email me something very similar happened to me last week
Posted by Lumi on 2012-09-02:
Check the comment in FALSE Arrest where if starts like: My beautiful friend...

I just found this site and that person wrote exactly what happened to me and I left a comment (very long telling alot of my story and what happened. Your story is very similar and I was propositioned, robbed, and sent to jail and they altered the video wherre it's obvious to a child and made a false receipt of items and took pictures later after I was gone of random stuff which did not match the receipt...duh...I never stole anything and even went through a trial where I actually had to hire a lawyer to prove my innocence it was so horrific and this sounds alot like abuse of power which I talk alot about towards the end of my comment to some friend of mine that wrote it a month after it happened. I know I have 2 years to take action and of course I will and I have BREAKTHROUGH story for someone to get out there since it's a big company like kohls and I was sexually and monitarily harassed and propositioned but kohls say they don't have a tape of the inside of the security office because if they did it would show how long I was actually detained (in real time from 45 min to over an hour) but on their altered tape it's altered to 7 minutes which is not even close. I have a real sever case but it sounds like you do too. I tried to email kohls (my husband did and they never responded but if I go to an attorney then everyone will find out every detail and they would be majorly boycotted because of how many laws were broken by the conspiracy of their employees in Sarasota, fl. kohl's false arrest, store on university and this took place Nov 6th 2010 but whoever the security guy who referred to himself as "the puppet master" or that I can think of him as! I had to go to jail on no evidence(he and the cop were buddies), then fake receipt that did not match any photo's they took, I mean they shot themselves in the foot so badly with everything they did. He even left a bruise on my inner right upper arm! I found out later he (the bully sec guard) was a cop reject so who knows what he did not to be able to be a cop but he caused all this and made other employees do things, I never met him (he admitted this on the stand and in his deposition but he called me by my first and last name and to this day I have no idea why it was even brought up in my case which I of course was NOT guilty in 5 min of jury deliberation and it was obvious to everyone he set this up along with other imployees I have on the tape helping his false arrest threat, sex thing go on but I have no clue on how much or what they even know but this woman made the receipt and I did not see him use the phone to call the police but he told me his buddy was on standby in the parking lot and I was supposed to make this clear my throat sound if I agreed to have him let me go for a sexual favor (embarassed to say details but had to in court it sucked I remember asking if I could write it down but the judge said no so I had to say it on the stand it was awful or the other was $6000 which is an odd amount but maybe he owed that someowhere at the time who knows. I have a video that can literally make that store crumble but I need to decide what action to take by Nov because after that time (stature of limitations) runs out. Hearing your story really hits a nerve and I am not a vengeful person I just want this abuse of power chew em up thing to stop and if you are put in a position like that to be watched at all times otherwise sorry to say but the STORE is responsible for having that liability work for them unsupervised and if they were video'd to just take some kind of action but they don't hoping you and I will just do nothing, don't do nothing because if you and I do nothing people are going to abuse others and that's how people get jaded and then they become bad too. It's better to stop things like this right away and even though we did not chose this maybe something chose us because we will do something. Abuse of power, fraud, and lying to the police and on the stand should be taken more seriously but more importandt is to have everyone under someone and closely where bonds can't develop so they feel they can abuse their power and treat people like crap because they rule the store/company unwatchet so they can be as bad as they want to whoever they want since for them there aren't consequences so if you and I don't do something then there are NO consequenses for real. I live in Sarasota Florida, and the store is on University but that security guard is not there anymore he resigned a few months after this but that's all. Kohl's won't respond to emails but now I know without a doubt I will confront them with this and if they won't listen to me then they willl have to listen to an attorney but then their price to pay will be higher. I've been mentally traumatized with anxiety and stomach problems which I now pay $500 a month for my doctor and med's. Maybe they should pay for that, my attorney, and a year of terror until trial and then having to go through a trial with a jury to defend myself and clear my innocence. Kohl's you really suck, watch your people and view your tapes before they get on the news for the world to view or you tube and then the news so that nobody will shop there and you can kiss your up and coming Christmas season goodbye. Write back if you are gonna take action and call the manager where this happened and tell them and give them your phone number and see if they contact you then. If it's a lawyer don't worry no lawyer can go up against an altered tape that I have, my attorney AND the same one the PROSECUTOR had in my case. I'll check in a few days and my last email's been hacked but I'll start another at gmail and I'll give you that one in a few days. I am so mad this happened to you. How dare some of these people doubt in their comments well it happened to me too and I have a witness. I was held against my will tooooooooooooooooo the sec half bald guy stood in front of the door, did not allow me to use the phone, bathroom or get me some water, my friend had to wait for an hour before I got out of that office where he set me up. Even though he probable was forced to resign why not right away and he should have been fired but because kohls doesn't read their mail or respond (they do nothing) how dare some of you doubt. What if this happened to your daughter, son, sister, mother, wife???? Hello??????? Now you're guilty in this country and have to prove yourself innocent and for you who doubt that anyone would make up this story of having no power I hope this happens to your or someone close to you so you can see how you like it and see if you will still doubt then. People abuse power all the time and I am sure you will hear a story about it close onough to you very soon if you have not already so how dare you say it did not happen. Were you there?
Posted by shccamp68XXX on 2012-11-22:
Shocking .. please help! Can stores video fitting rooms? Someone should make a website
Posted by DebtorBasher on 2012-11-22:
ShcCamp...I believe they can, as long as there is a sign posted that the fitting room is monitored with cameras. I walked into a fitting room and inside the room was a sign posted that it was being monitored...I walked out. I DON'T believe they and monitor/tape inside a fitting room without notice to the customers.
Posted by Shopper on 2013-03-03:
I was intimidated by khols pot marked face security guard in Las Vegas today he cut me my path off then wait outside the dressing room then watched me check out very uncomfortable will not ever go back to khols store
Posted by Lynda on 2013-03-04:
I completely believe it as a similar thing happened to me when the cashier only charged me for one of the two items I was purchasing and I just thought it was another Kohl's discount I got. They LP hag insisites she saw me in the dressing room putting stuff inside my little girly item bag in my purse. I told her i WAS digging on that bag but I was looking for a tampon and deciding if I needed to just go home. I was also topless when I was looking for one so I feel like MY privacy was violated :(
Posted by Anonymous on 2013-06-04:
If the store employee said she saw you in the dressing room putting things in your purse, you could win millions for that comment. They are not in any way allowed to look inside a dressing room. That is a felony charge.

As for the OP. I think its a bunch a BS. No one in their right mind would go behind closed doors with one store employee especially male to female ratio. Second, who is stupid enough to sign a blank legal document? I would have called 911 immediately and tell them you were being harassed. It seems a little fishy to me. The lawyer can't do anything now except subpoena the video. Its Kohls against her. When things like this happen you immediately call the cops o there is record of the events.
Posted by Jessica on 2013-10-05:
I hate Kohl's they are a bunch of liars and I think the are the ones who steal from poor people. I was shopping in one of Maryland's store and at the time I did pay my merchadise one of the woman came to me and asked me to followed her to the back room . She said I was caugh in camera sealing I was in shock and signed and agree with she was blaming me . I left and when I got home I realized OMG what I just did ...I worked overnight shift and was tired I wanted to go back and tallk about what happened but i was told that if i get close to Kohls I will be arrested. I am waiting for the fines and see what they are going to say. I already hired a lawyer. Kolhs is going to be sorry for what they did to me.
Posted by Ant on 2014-01-08:
Your story sounds funny to me i seen people spend 700 dollars and steal 80 dollars worth of stuff and if you did not steal anything you should have never went back to the office with him i would make a big scene if somebody accused me of something i didn't do and as far as a manager he should have never took you back to the office without a witness and why did you sign anything admitting your guilt
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StarStarStarStarEmpty Star
Kohls Cash
Posted by Nkmtly on 12/03/2012
VIRGINIA -- I am a former Kohls employee and just wanted to give customers some insight. When using or receiving Kohls cash, you will automatically loose the coupon or value. This change in the policy has been in effect since April. The best bet is to do an even exchange for an item of the same retail value. I know this stinks but it is a corporate policy and change. when doing a return the cash register already comes up with return value and any discounts you have used. I can not tell you how many associates have quit and walked off the job because of problems with this policy, its not worth getting cursed out or disrespected by customers. just something think about the next time you are in any store and are about to make a scene.
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Posted by Buddy01 on 2012-12-03:
I understand this policy, otherwise people will be getting back more for a return than they actually paid.
Posted by More coffee!!!!! on 2012-12-03:
Buddy01, they could so a store credit in the form of a gift card, Kohl's doesn't even do that anymore. It would be the same as an even exchange.
Posted by yoke on 2012-12-03:
Kohl's is doing an even exchange. They are giving the customer what they paid for the item back.Why should Kohl's give back the full amount back if the customer originally got the discounts. I don't know of any store that gives the full price back on any item when the customer originally purchased it with discounts.
Posted by More coffee!! on 2012-12-03:
Because Kohl's Cash is earned by spending a certain amount of money at the store. It is a rewards program for being a good customer. Kohl's is not losing anything by giving a store credit because no money is returned to the customer, it is still within the store. For the customer to use at a later date.
The customer is gaining nothing and the store is losing nothing
Posted by Anonymous on 2012-12-03:
This policy was probably put into effect cause people were abusing the Kohl's cash. Meaning: a customer would buy something to get the Kohl's cash, then would return what they had bought. So they would get their money back, and got free stuff with the Kohl's cash. The policy makes sense to me. The Kohl's cash is free money, basically. If you use it, you lose it when you make a return.
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Customer service
Posted by Choochoo13 on 01/01/2010
I am here to state how inconsiderate people can be. I am a fitting room associate at a Kohls department store and cannot believe the things I have seen. WOMEN! do not release your used tampons in our fitting rooms! it is not a bathroom and for you couples it is not romantic to get it on in a stall and leave the used condom for us to find! old people, if you have a problem controlling in your bowel movements stay close to the fitting room! and all other, do not leave the things you drop on the floor especially your Starbucks that you were too lazy to find a trash for. if you try on your clothes at least put them back on hangers, the least else you could do is set it on the rack for remerchandising. you wonder why our store is a mess....because you make it this way. mothers, do not leave your kids in the toy section to have them play with them and leave them all over, and get ahold of a phone and play with the pager button. When returning something please do not come at us aggressively, or we will do it back in "return". we"re sick of aggressive customers especially after your the 7th one we saw that day!
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Posted by Anonymous on 2010-01-01:
Too much information!
Posted by Anonymous on 2010-01-01:
I think that's the point.
Posted by Ytropious on 2010-01-01:
I worked at Kohls as a second job once...lasted 1 month before quitting. Among other reasons were some the OP talked about.
Posted by Anonymous on 2010-01-01:
Wow, a used tampon? pretty gross.....and having sex in the fitting room? Classy!!! lol, as far as the trash, there are piggish people in the world. As far as the returns, I ussually put them back when I try them on, but others do not....That's more along the lines of "that's your job". As far as being aggressive, that depends on what you call aggressive.
Posted by Anonymous on 2010-01-01:
It looks like TMI was the point of this post. Some people have absolutely no common sense when it comes to public restrooms (going #2 on the floor when the toilet is right there) and changing in fitting rooms. I walked into a fitting room once where someone had urinated all over the bench that you set your clothes on when you are trying on other items. Its sickening and it makes me wonder what makes people tick that would cause them to do something so hideous.
Posted by PepperElf on 2010-01-01:
you know i'm really not surprised.

you probably don't want to know of some of the nastier things i've seen in the navy.

like the drunk girl pi**ing her pants in berthing. the corpsman ordered her to take a shower; she ignored the order and crawled into her bed, pee-pants and all. (granted that girl had severe odor issues as it was)

or finding chewing gum in the soap dish in the soap dish in the shower

or the women who would see the disposal box for tampons & pads was missing a bag... and still shove their bloody used products into it. they couldn't walk 5 feet to the giant trash can...

let me know if you want more stories
Posted by Anonymous on 2010-01-01:
And people wonder why I prefer animals to people. A pig would never leave a bloody tampon in a dressing room. I won't sit down in dressing rooms, nor will I put my purse on the seat-it's hung on an inside hook. NASTY.
Posted by RedDazes on 2010-01-01:
As a former Ross Dress For Less fitting room associate. I thank you from the bottom of my heart for this post. People are awful, the unnatural amount of human bodily fluids and such I have found over the years in the fitting rooms... is ridiculous...not to mention disgusting.

And @Tennboy1981. The actual act of placing the clothes back on the hanger, it NOT actually in our job description. All we fitting room personnel are supposed to do is monitor merchandise going in and out of the fitting room, hand out and receive number cards. And make sure it gets put back out on the sales floor if it is unwanted. I don't know about Kohls policy. But right before I left, Ross had actually made a rule that we are not allowed to take unsung garments from the customers in the fitting room. They had to put them back on the hangers before we would accept them back.
Posted by Principissa on 2010-01-01:
I've seen farm animals cleaner than some people. I swear it's like once people get into public places they forget they have manners, morals, and common sense. Has anyone no shame anymore? I was actually in JC Penney the other day with a friend of mine and saw the girl in there taking out fast food wrappers out of a fitting room. Disgusting, absolutely disgusting. Fitting room personnel are just that, fitting room personnel, I'm certain that nowhere in their job description did it state that they would be a garbage man cleaning out tampons and diapers from the fitting rooms.
Posted by Anonymous on 2010-01-01:
Every dressing room I have been to here in phx, from old navy to wally has been pretty clean. I guess it depends in the area you are in.
Posted by Anonymous on 2010-01-01:
I hated working in the fitting rooms at Mervyns. The lingerie department fitting room was pretty bad. Women would steal bras and panties and leave their old used ones behind for me to clean up. I am so glad I do not work retail anymore.
Posted by madconsumer on 2010-01-01:
this is a well written and informative review.

very helpful.
Posted by Disaster Worker on 2010-01-02:
I can't imagine the stuff you see! I'm guilty of putting clothes back on the hanger to wear they would hang backwards...I'm left handed and what makes sense to me on the correct way to hang the garment is backwards to everyone else.

Great post and so sorry you have to put up with disgusting behavior! Totally uncalled for and completely unsanitary conditions! (Make sure you wear body substance isolation or PPE when disposing of these items so you won't be contaminated!)
Posted by Anonymous on 2010-01-02:
Great review. There are some nasty people on the planet. I wonder constantly how they live with themselves?
Posted by jktshff1 on 2010-01-02:
ZZ, mad!!!!! we got another lefty..we gotta start a club.
Posted by laklisa on 2010-01-02:
Yuck...its amazing how nasty people can be. I used to be a resident assistant for my dorm in college. We would have to do room checks and bathroom checks at the beginning and end of every semester...and the bathrooms would be so gross. Some would have a black ring around the water. Its uncalled for really.
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Destroy You Kohl's Charge Card
Posted by Nowreach on 12/24/2009
Destroy your Kohl's charge card right away if you have one. Even though you do AutoPay setup on MyKohl's Charge webpage, they sometime don't charge your bank acount (if already setup) and inform the Credit Bureau and screw up your credit in no time. If you sign up for email notification for your payment, sometime you might not even get it and they report Credit Bureau. Which means Kohl's screw you up from credit history point of you. And they won't admit there fault and they don't tell Credit Bureau to fix your credit either.

I have stopped using Kohl's charge card, you better do that too. Never in my history I was delayed for any payment with other stores or credit card and with Kohl's it already happened 2 times around same time of the year (Sept, Oct).

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Posted by Anonymous on 2009-12-24:
Well Chase Bank recently bought Kohl's credit cards so I'm not a bit suprised......Chase is an evil corporation and I hate that face that i also have a Kohls chargecard knowing its part of chase.....but i keep it because Kohls offers me deals if I pay using the chargecard, I just pay it off in full every month.
Posted by Ponie on 2009-12-24:
No way am I going to destroy my Kohl's charge card. The only time I use it is when they offer the % off deal. I suppose I might be considered odd, but I always know if I have bills due so I'm not concerned that 'Kohl's screw you up from credit history point of you.'
Posted by spiderman2 on 2009-12-24:
I love my Kohl's charge card! I am not a fan of autopay for anything though. For me, Kohls has the best deal around. I use my card to get an extra percent off. Then I buy gift cards from my school and use them to pay off my charge and I get tuition credit from my school (of course funded by Kohls) so I am getting an even better deal! Kohls rocks.
Posted by clutzycook on 2009-12-24:
I think you're right, Alley. I believe it says so in the fine print. I hate autopay for anything. I don't like a company having open access to my bank accounts. I just want to send them the money myself.
Posted by spiderman2 on 2009-12-24:
You can use the gift cards to pay your account if you get the ones that say "Kohls Cares for Kids" They consider those fundraising and allow it. A lot of people at my school do this so we get tuition credit for our purchases and can take advantage of the percentage off using a charge.
Posted by PepperElf on 2009-12-24:
i never autopay
that way i know exactly when a bill is being paid
and if there's enough to cover it
Posted by Carol22022 on 2011-03-12:
I had a Kohl's charge for years, but cancelled it this morning.

In January, I purchased $69 worth of merchandise and paid for it online immediately. A few weeks later, I received a statement saying I was overdue and now owed $96. "Hmm," I thought, "Maybe I forgot." So I got online, paid the $96, waited for a confirmation screen, and then forgot about it. Until now. I got a phone call saying I'm now 2 months overdue and owe $133 (a 93% increase in 2 months). I explained to the rep that I'd already paid twice, and she insisted I owed $133. She said I could pay it right then, over the phone, and she'd "waive the $10 processing fee"!!?

So I paid, but then canceled my account. Chase gained $64; I lost $64; and Kohl's lost thousands in business over several years, because I'll never step in a Kohl's store again.
Posted by Ponie on 2011-03-18:
Cutting off your nose to spite your face? All you had to do was reference your confirmation number, whether from your bank or from Kohls.
Posted by ok4now on 2011-03-18:
AutoPay is the problem. I would never give any creditor (especially Chase) this kind of access to my account. I have never had a problem with Kohl's. I use online banking with my credit union. They are paid promptly. I like shopping at this store. They offer big discounts when you use their card. I frequently get good deals by mail from them. Just have them send your bill by snail mail (I do) and the problem is solved.
Posted by robin on 2012-02-08:
i made the minimum payment requested online, then they took the total balance out of my checking account, which caused my mortgage to bounce. when i called my bank, they told me to call kohls. i called kohls and the customer service rep sounded like she was reading from a script, which gave me the idea they do this to people alot. bottom line.. print out your confirmation!!
Posted by Gia on 2013-07-14:
When I go shopping and use my card. When the bill comes in the mail I go right to the store and pay it. Then I have my receipt and a copy. There are some stores if you make a payment over the phone then they want to charge you $15.00 just to process it... I couldn't believe that so watch your statement very carefully.....
Posted by Patti on 2014-03-26:
People, proving to Kohl's and getting them to change it is not as easy as you think. Kohl's does NOT care. I have sent them copies of my bank statement, and a letter from my bank showing the money cleared - and you know what, they still say I didn't pay and that I owe late fees, extra finance charges, etc. I am going to fight them until the end. I had them close my account and they told me it would affect my credit. My advice, never ever shop Kohl's, and never get a Kohl's credit card. BTW - this wasn't a small payment I made to Kohl's, I paid off my credit card in full They are crooks.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Kohl's Falsely Accuses Grandmother
Posted by Wpfd33 on 06/20/2013
FAYETTEVILLE, GEORGIA -- Kohl's gives surveillance video to the Public:

A local resident feels like Mark Twain's quote "A lie can run around the world six times while the truth is still trying to put on it's pants" is especially true in his family's case ever since a video of his wife and grand kids aired on an Atlanta news station and went viral worldwide spreading misinformation about them.

The video alleges the Pike County resident found a wallet, handed the money to her sons and then went on a spending spree. In reality, all the money and other items in the change purse were returned to the rightful owner. "I just want people to know the truth," she said. "When I found the change purse, there was a gift card and a receipt on top of it and the license was in a pull out pocket. The video says I was handing out money, but I handed the receipt and card to my grandson so I could look at the license. My young grandson was excited because I said we could go to Game Stop after Kohl's."

The family wants to clear up the story but are scared to give out too much information about themselves since the video has been posted to thousands of websites where viewers have posted nasty comments, even death threats from sites such as AK47.net.

A simple Google search of 'Woman finds wallet" will result in more than 4.5 million videos, photos and web stories. Most of them are about Barbara and her 8- and 15-year-old grandsons and they tell only a part of the story, stating that the three found a wallet, passed the money out amongst them and never returned any of the contents. The original news story even encouraged people to call 911 and turn them in to be arrested. Many of the webpage comments condemn the woman and even threaten her life and that of the young boys.

"I tried diligently to locate the young lady from Mississippi and if additional video had been shown, it would show me walking around inside Kohl's with the wallet in my hand looking for the owner," said Barbara. "It would also show me waiting at the location where I found the wallet to see if the young girl exited or entered the store."

The three took the missing wallet, walked out of view of the front door surveillance tape and into the store. They took the wallet to the customer service desk, but hesitated to turn it in for fear workers would take the cash inside of it. Barbara called her husband, a retired fire chief, to ask him what he thought she should do with it. "He told me to bring it home since she was out of state and he would use his contacts with the sheriff and police offices to get it back to the owner," she said. "We thought since the license said she was from out of state and under 21 that she might be a college student and we were scared with the amount of cash in it that the customer service workers would take it."

Once home, the family searched Facebook and even called in a favor to a relative to look up the owner's phone number using information from the wallet. They called repeatedly over the next few days, expecting someone to return their call. They were excited when they heard there was a news story about a missing wallet, because they were hoping to find the owner.

"My grandmother taught me that when you find something that's not yours, you get it back to the rightful owner and that's what we were trying to do. This has really affected these two young boys," said their grandfather Wally. "Noah, who is 8, asked me if he was going to jail. He asked me why his Mimi was crying after they saw the news story."
Noah was the one who took the wallet to the Pike County Sheriff's Office after getting out of school. According to investigator Maj. David [snip] the wallet has since been returned to the owner.

In the original news coverage which aired just days after the wallet was lost, Joseph [snip] says "She's setting an example for her kids. What are they going to do the next time they see a wallet or they see somebody drop something?"

Well, the 8- and 15-year-old boys were tested on that when they found $60 cash inside Wal-Mart a few weeks after the lost wallet incident. They looked for a store security officer and when they couldn't find one, they called the Griffin Police Department and immediately turned the money over to Officer Andrew [snip].
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Posted by Susan on 2013-06-20:
Do you know any of the people involve in this saga personally? If not then you are just re-posting something running around the Internet and taking their word as the truth. Oh - wait a minute - I forgot - if it's on the Internet it's true!
Posted by H. H. Kitchener on 2013-06-20:
I know that if I found a wallet at a WalMart--or any store---I would not just turn it in to customer service. I simply would not trust the workers there to not steal anything of value in it. I would try to contact the owner and return it myself. As for the two kids finding $60 in cash inside a WalMart's and giving it to the police, I suspect this addition to the story is false in order to somehow show how good the kids are. Anyone finding cash just laying around in or outside of a store is going to take it and call it "finders-keepers." As it is. With no way to ID cash, how would you know whose it is?
Posted by FoDaddy19 on 2013-06-20:
This seems more of a cut and paste job of an article posted somewhere rather than an actual first hand review.
Posted by CU on 2013-06-20:
Short story is you turn it in at Customer Service, and it's done. You'd be out of the picture. If one just can't bring themselves to do that, then turn it in at the police station.

In my eyes, once they walked out of the store with the wallet, it's 'guilty as charged'.
Posted by trmn8r on 2013-06-20:
You don't take such a wallet out of the store, because you'll end up on youtube videos walking off with it.

Or, just listen to common sense, which will guide you in the same direction.

This woman got what she deserved, in my opinion.
Posted by madconsumer on 2013-06-20:
locally, there was a single mother who had cashed her "holiday" bonus, and paycheck. she walked out of the bank with nearly 2k cash. on her way to spoil her children for the winter holiday, she stopped at a local petrol station to refuel, and somehow, lost her "bonus" and paycheck. as soon as she realized the envelope was missing, she reported it to the police. a report was filed, and somehow the local telly stations caught wind. several stations interviewed her, while in tears, she said she wanted to give her children the best holiday ever. a local philanthropist was so moved by her story, he sent her a card containing the cash, saying happy holidays.

after the story broke the news, the envelope was located and turned over to the police, all but a few hundred quid was there. the generous card giver was returned his card with the cash. he was so moved by the return of her money, he 'donated' some cash to makeup what was missing.

there are still good people in the world. not everyone believes "finders keepers" is a personal value.
Posted by Old Timer on 2013-06-21:
My Mom left her purse in a local Del Taco some time ago. There was no one inside except her and my Dad. She realized it was gone about two blocks away and they returned. The store was still empty, not one customer had come in yet. Her purse was gone from the booth they were at. The employees and manager knew nothing about it.

As stated above, giving it over to the employees is often the wrong choice. Though her case was one of the employees finding the purse then lying about it five minutes later.
Posted by Private Eye on 2013-06-30:
Here is some food for thought:
Kohl's gave surveillance video to an alleged seminary student. He post a small portion of the video on You Tube,collects donations.
"What If ?" Someone wants to wrongly accuse a police officer
Posted by What? on 2013-08-12:
Some of these comments are bewildering to me. Don't trust the employees to turn in lost items? What?

I work at Kohl's, and we're strict about our lost and found circumstances. You bring it to customer service, and we keep it in a safe place, log it in a book, and wait for the customer to hopefully retrieve it. It will stay there until it is rightfully returned to its owner.

The fact people think we, as employees would KEEP someone's personal belongings, is ridiculous.

Have more faith in people.

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False Arrest / False Imprisonment / Tampering with Evidence
Posted by Tb3424399 on 10/02/2011
2010 - LOSS Prevention stops a beautiful friend of mine and takes her to a back room aka security office. Where she was held against her will for over an hour. What happened in this back room was very bad and she is in my heart and prayers daily! I reviewed the surveillance tapes and found that they have been altered and made to look like she was only held there for 7 minutes prior to the police showing up.

My friend was falsely arrested and emotionally traumatized at Kohls in Sarasota aka University Parkway and to this day is still emotionally damaged by there only (Male) Loss Prevention personal working that day. One thing I would like to know is why a company of this magnitude has the capability of installing surveillance cameras all over the store(able to zoom in and able to read the time on your watch!) but they failed to turn over any video surveillance of her leaving the store or the backroom and a representative for Kohls states that there are no Surveillance Cameras in the Backroom aka Security Office or are they? (hint)

I build computers and ROMs as a hobby. I will never stop using my comador 64 ... Till I speak again on another injustice peace to all and believe/follow in your hearts.
You have the opportunity to make this a really Great world to live in. FYH's not $!

For those who have ears let them hear and for those who have eye's let them see.
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Posted by trmn8r on 2011-10-02:
It apppears you are trying to turn what may have been a legitimate security concern into a sexual harrassment/false imprisonment issue.

Seems to me critical facts are the reason your associate was detained for questioning and what happened in the security office during the time she was held there. What date did this happen in 2010?
Posted by Skye on 2011-10-02:
Did she file a police report? These are serious allegations and that would be a start.
Posted by Anonymous on 2011-10-02:
The sooner people figure out that they do NOT have to go into the back room for 'questioning' the better. They want to detain you for what they believe is just cause? Fine, but don't leave the customer service area. Wait in the front of the store until the police arrive.
Posted by At Your Service on 2011-10-02:
You're way off base on this one. The Atari 8-bit systems, along with their O.S., was far superior to the Commodore 64. ;-)
Posted by oldisgood on 2011-10-03:
The biggest question of all!. Was she officially charged with shoplifting? You can preach all you want, but if she really did it, you have no case
Posted by Churro on 2011-10-03:
Florida has very merchant friendly shoplifting laws on the books. (Pays to have lobbyists). Basically if a merchant or merchant employee suspects an individual of shoplifting they have the legal right to the take the individual into custody and "detain them in reasonable manner for a reasonable length of time". The same law affords merchants and merchant employees protections from criminal and/or civil liability for false arrest, false imprisonment, or unlawful detention. In fact in Florida if you resist the merchant's or merchant employee's detainment efforts you have committed a misdemeanor of the first degree.

Here's the applicable Florida Statute


Bottom line in Florida a merchant or merchant employee has the legally protected power to pull you into custody, imprison you for 'reasonable' period of time and there ain't squat you can do about it.
Posted by Nohandle on 2011-10-03:
Agreed John: The sooner people figure out that they do NOT have to go into the back room for 'questioning' the better. They want to detain you for what they believe is just cause? Fine, but don't leave the customer service area. Wait in the front of the store until the police arrive.

I've never been accused of shoplifting in my life but would find it most embarrassing to make a stand there in the front of the store and other shoppers walking by and watching. I may be wrong but many I know would feel the same way. Settle it in private and let me go away and never return to your business. I don't need that kind of grief.
Posted by trmn8r on 2011-10-03:
I agree with Nohandle, whose comment brought back a memory. When I was a foolish young person, I swiped a spark plug (yes, a spark plug) from a Sears. I was promptly nabbed and escorted to a security area.

Looking back, I am glad that they did this in private. Sears - where America shops (?).
Posted by MRM on 2011-10-03:
When I was a young buck, they had these nice pens at Walmart and I used to pocket them and never got caught.
Posted by trmn8r on 2011-10-03:
Sweet. When I was a young buck, there wasn't a Wallsmart. At least not north of the Mason Dixon line.
Posted by Lumi (omg,it's me) on 2012-09-02:
OMG~ THIS IS MY STORY!!! LONG(please read~ all real and all TRUE) MY STORY: It's long and I did not proofread but posted quickly so ignore the grammar because this is IMPORTANT for EVERYONE to know. Who wrote this? This is exactly what happened to me there on Nov 6th of 2011 and reading this just got my heart racing and I'm literally shaking: Yes this is 100% true nevermind I've tried to email Kohls about it and got no response on 4 different occasions. I'm not a person who harbors hatred but if what happened to me were to happen to anyone else I'd be enraged. First of all the male security guard there called me by my first and last name when I was out of the door with my friend and the 2 items we bought at the customer service counter but in his report he states we did not buy anything. I DID NOT steal anything at all (keep in mind we were about8-10 feet out the door and no alarms went off (they tag everything there) just him calling me by Name~first AND LAST (I never met him or knew of him and nobody ever asked how he knew my name and to this day I have no clue)...he (the fat male security guard I know now) asked me to come back in because he said he needed to ask me something so we walked back in (my friend Paul and I) and then he said he needed to speak to me privately about an important matter, then he guided me with his hand to go first and he got on my right side. When we were about 2-3 feet from the door he suddenly clenched my upper arm with his hand and whispered a disgusting proposition,some creepy details, and signal for me if I don't want to be charged with phelony shoplifting followed by a horrible threat about noblody finding my body if I EVER repeated anything. He grabbed me so tight that I had a claw like bruise on my right upper inner arm the next day and my entire arm hurt for a few days but the mental pain is what practically killed me. I blamed myself for being so stupid but I don't think anyone would expect something like what happened to me this evening. Certainly never happened before, not even close...so I did not know I had a monster in front of me I should fear when I first saw him (he was just an overweight, half bald guy with a crew cut in normal clothing. Upon entering his office he had me sit down and he grabbed my purse across the table unzipped the top and then rifled throught it very good because he found and took all my cash (about $180), my entire bottle of alprazolam medication, some personal things including an emerald diamond ring and a real gold and green jade bracelet that I had wrapped up to take to the jewler to fix at some point (the cost of the emerald and diamond ring is about %5-7000 and the gold and jade bracelet about $400-$600 , scissors, a triple silver necklace and charm ring, turq necklace..this was mostly just costume jewlery, a pair of sunglassed my friend Paul bought me a couple days before at the gas station and a crystal pave bangle bracelet (these last 2 items I had on but tucked in my purse while still in the car on the way there, I remember that because I was driving and I had paul put my purse on his lap since it was not a long way (I have pictures wearing 2 of the items but honestly I know I'll never see any of them at this point but it was my stuff that I was robbed of and felt like I could trust nobody at that point unless I knew them...I had a creepy feeling like there were more people involved but did not know what or how much of a part they had in this sherade but it was clear that I was not in control like prey, I mean he kept me from using the phone, walking out, and would not give me any water or let me use the rest room~I had no rights, I was imprisoned by this man in that room and I was not going anywhere unless he let me... he used to be a cop but did something and was forced to resign from the force so mayble he was using using mental tactics because I felt like I was mentally traumatized and broken down by this person. He made comments about my friend and my husband, etc etc, He was using all kinds of what I know now was intimidation techniques on me and only identified himself as "the puppet master". He made a nasty comment about my friend and if my husband knows he's with me which he did since he was from Wisconsin and staying with us for 2 weeks~He came out to vacation here and see us both. This is a vely long story with a bunch of details but I can tell you who read this some hard facts:

I did not steal anything.
I even went to trial with "faked" evidence on me (I'll explain further down).
I was found innocent by a jury after less then 5 minutes of deliberation.
Why and how did this pervert know my name.
Found out later he had been a police officer but was forced to resign (with pay like the cop child molesters or so I've read. I don't know what he did so I am not saying he's a child molestor, but I did read about one resigning with pay in Florida.)
He obviously went through and set me up but I had a good attorney who used his own evidence he planted to use against me used on him in trial. Yes I actually had to go to trial for this since he had it total a certain amout to be a phelony but this he told me when he made his propositions. Our private investigator could not even get a copy of UNALTERED video's from Kohl's (they said they don't have video in the back room/security office (said it's just their policy when my husband and investigator contacted them-if they did (which they might they would not want the public to know or at least see how I was treated by their employees(name calling,etc) (he went around protocall and kept the video's to alter for about 2 weeks but whether he did it or had someone do it (majorly alter content, basically FRAUD) the first clue where they messed up is they forgot to alter the date so instead of the date this took place Nov 6th it's another date with 2 digits which was given to the police,us, my attorney. He had made me feel so vulnerable and powerless that I was so terrifed for 2 weeks to even tell my husband everything but one morning I was watching something on ctv and I started to just ball and break down in tears and I finally just had to tell him but held a little back. It's very humiliating for a female especially when I was on the stand I did not want it to come up but if it did I was under oath and a question was directed at "did anything unusaual occur" and I was stunned and akked if I could write it down for the jury but the judge said no and I had to sit up there and talk in detail as I answered questions and cried. I was cringing because I was embaressed that I would let myself endure that but at that time I was stunned and paralized. I am not someone who's ever been through a trial or been in trouble but now I would never go behind closed doors with anyone and would advise anyone reading this to PLEASE wait outside closed doors if ever in this situation even if you DID steal something, this should not happen to anyone!!! My friend was stuck outside for close to an hour for him and this liar partner woman to make up a "bunk receipt of random items in the store so they could take pictures of things after but they botched that since the items in the pictures are different then the items on the "faKE RECEIPT" FOR EXAMPLE: when my attorney asked him this: So on the receipt of the items you claim my client stole are a pair of Sonoma sheets but in the pictures you gave us are of a package of Vera Wang sheets. Do the sonoma sheets have a brown wrapping and the Vera Wang blue correct Mr.C? He just answered: " I don't know" like everything else,evey other answer out of him was "I don't know" or "I don't recall" but he did lie on the stand when confronted with "the deal" he offered not to charge me with a phelony and have his buddy take me to jail. My civil rights were majorly violated since I know NOW it's even illegal for your car to be searched without your permission. My friend had my keys and they (him and the cop) took them from him (he was also thereatened to be arrested for sticking up for me. I yelled out to Paul to just take the car and go home (the front was left open and I was in the back of the cop car (the officer showed up took down what Sam said and arrested me I knew he may have been a friend of Sam's (security guard aka the puppet master) I was petrified to say anything that he did since Sam told me his buddy's in the parking lot on Standby I knew or was afraid to tell him anything. But before that they (Sam and the officer) were searching my car for whatever reason and the goons were slamming my mercedes trunk down and it does not shut that way it has a button you push on the top side of the trunk and it self shuts but they kept slamming it down over and over hard. Nothing was brought up about the doctored tape in this trial because I was there to prove my innocence first. The jury was sharp and saw right through him (at least the officer when asked if I stole anything was honest and just told the truth: "I have no idea", there was stuff all over that place" (his office ..sec guard) which was true. As soon as the jury said not guilty he stormed out of there in a rage(Sam, security guard, known to himself and calls himself the puppet master) and was calling someone on his phone. I wanted to thank the jury but did not get a chance since the prosecutor kept us all there until about 10pm or so into the night at the courthouse. After the case the judge spoke and said
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StarStarEmpty StarEmpty StarEmpty Star
Never Ever Shop From Kohl's
Posted by Fleura661 on 02/22/2013
MEDFORD, MASSACHUSETTS -- I used to shop from Kohl's I am a customer since 2006. This week 02/19/13 I went there with my 2 kids, my husband and my friend, my husband was holding my baby stroller (2 month) before I made check out my daughter want to go to the bathroom at this time my husband gave me my baby stroller and he took my daughter, after I paid for my purchase, I left Kohl's ,few second later I heard a rude woman asked me to stop. I shocked especially when she told me you left with no paid items than i follow her to the office. My problem is : my daughter (3 years old) she put 2 cheap toys cost less than $8 on the button of my baby stroller. I tried to explain to her she is my daughter who put them their not me , and the stroller wasn't with me either, I didn't see the items trust me ,but she don't care about what i m saying ,she accused me and she told me how can I trust you maybe you saw them. I asked her many times to go back to the camera and see the tape, and she started yelling and screamed at me, threatening. She asked me to sign some papers or she will call cops to take me to the jail I was very scared because i don't understand a lot of her words and i can't defend of my self, because my English very weak , I started cry and i explain again and i asked her to go back to the tape, is no prove or evidence .but she didn't ,i told her I am still sick I had a baby recently by cesarean section 2 month a go I felt like I'm going to pass out, but I was thinking of my baby. She told me sign the papers if you want go home today, i have power to send you to the jail thinking about your kids (she said) my husband called many times but he came in the end and he tried to explain to her too he was holding the stroller not me, but she never listened, she asked my husband to take the kids and my friend too out of the office, at the end before I sign the paper i don' know what exactly on it ,I asked her to gave me a copies. She said no way, and she took a picture of me like a thief, really I suffered injustice when I left the office I felt dizzy. I couldn't walk, but she was follow me and she asked my husband to took me away from the store. Really really I felt very bad and I am still. I didn't sleep for two night, please I need your help, what I have to do in this case. I suffered injustice then I paid a fine later for something I didn't do it. (I'm sorry for any mistake I don't speak good English) maybe my heavy accent helps this lp woman treated me as a thief .I need your advices please.
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Posted by leet60 on 2013-02-22:
As terrible as the situation may be, as parents you are responsible for the actions of your children at all times. While there was no intent on your part to pilfer the toys, the store does not see it as such.

One of the more common places for shoplifters to hide items they want to pilfer is in a baby stroller, even to the extent of hiding the items under the baby. Loss prevention personnel are very mindful of this practice and tend to watch customers with strollers carefully.

It is doubtful you would have "gone to jail" and the threat was certainly inappropriate.
Posted by clutzycook on 2013-02-22:
I would have told them to call the police and see what happened. Leet is right in that you probably wouldn't have gone to jail. Contact Kohls corporate and report this person.
Posted by trmn8r on 2013-02-23:
The scenario that you describe unfortunately is the same as one real thieves use. The discovery of these items on the stroller led them to conclude this was intentional.

As clutzy says, a call to corporate to discuss what happened may be a good idea. If there were items on the stroller that were from the store, it is very hard to defend.
Posted by Fleura661 on 2013-02-23:
I want just say that the items weren't hiding in the the button ,anyone can saw them , than I forget something to tell; the cashier woman who called the lp instead to asked me about them ,you can know how rude people are there.everybody told me this thing happened a lot of time with the kids ,why the treated you like this? No answer
Posted by nina on 2013-02-23:
I think one of the most important details is that you got the stroller at the last minute so you didn't know what was in it.and your english is not good enough to anderstand everything and explain everything.I think they are supose to check the tape first because if they did so they would see that you didn't put them but your baby did.i think it's really a good idea to call cohls corporate and explain what hapened exactly,and since you have been a good customer they may resolve this misunderstanding without problem.
I'm a cohls customer and Idon't want them to treat me the same way,i really feel bad for you,good luck.
Posted by rimma on 2013-02-24:
I m disgusted about Kohl's behavior, it could of happened to me too, and i would'v been in jail for no fault of mine. I will never shop there any more n i'd share this story with my friends.
Hope the corporate will solve this probleme and hire more friendly staff.
Posted by shirl on 2013-05-26:
You are right, they are rude at some of the stores, not all. I bought two pair of blue jeans there and one was black and one was white, size 6 short. In the past week my daughter and I spent over $1000.00 and the black jeans I wore on Mothers day when I looked at the seam and the threads were coming out so I took to the store and since it was on clearance they only gave me $1.00 off, then I wore the white ones to church today the 26th. and they were coming apart at the seam also where they missed sewing them. I wore them to the store and showed them they said bring them back but they do not have them and neither did the other stores so I said to just give me money off since I had to get someone to sew them.They refused and said I could get a different white jeans, but they were not the same as the ones I bought and I did not want them. Two managers, and they both said NO they would not do that. I will never shop at Deltona, Kohls again................!!!
Posted by Georgia consumer on 2013-08-16:
The most alarming "fact" about Kohl's loss prevention is that they allow total strangers to get copies of their surveillance video.A man claiming to be a seminary student was given a copy of surveillance video from a Kohl's store in Georgia and used it to falsely accuse a grandmother and her grandsons of stealing. Kohl's refused to give the grandmother additional video so she could prove she did nothing wrong.
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Why would anyone shop at Kohls?
Posted by Whinna on 10/12/2010
ILLINOIS -- I have been in a Kohls department store twice and that's 2 times too many for me. Who is idiotic enough to believe their policy of "everything is on sale"? When have you EVER seen their jewelry at full price? Or any other other item in their store at full price? NEVER!!! That's because they believe the public is gulible enough to be their idiotic policy that goes something liie this...Kohls wants $10 for an item, so they mark it up to $15 and tell you it is on sale at 33% off. The stupidity of the people that believe this amazes me. And their quality!!!What a joke. Try shopping Macy's, Neiman Marcus, Nordstrom, etc. and you'll find quality. Kohl's is comparable to K-Mart with about the same amount of style.

If you're looking for name-brand kitchen things (Pyrex, etc.), WalMart is about 22% cheaper and they don't try making you look like an ass by saying it is 33% off or such clap trap.

I almost fell over when I heard Vera Wang is now signing her name to Kohls merchandise. I'll bet my life she has never seen anything they are offering, she's just cashing the royalty checks. Want proof? She also designs mattresses now. How the hell much does Vera Wang know about mattresses? She just sits back and collects royalty checks.

You'll notice Kohls does not carry true designer brands such as Ralph Lauren, Armani, etc. That is because REAL designers wouldn't have anything to do with a slock-house such as Kohls.

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Posted by Venice09 on 2010-10-12:
This review made me laugh. Even though Kohl's is my favorite store, I have to agree with you about the pricing. Who do they think they're kidding? No one would buy anything in that store at full price. Their sales system is a bit of a mind game. Knowing that, I proceed with caution. I only buy something if I think it's worth the price. The discounts and coupons usually bring it down to something acceptable. As with any other store, you have to know what you're doing when looking for a good deal.

As far as the quality is concerned, I find it to be in line with the sale prices. I have always been pleased with the quality of merchandise from Kohl's.

Vera Wang?.. I agree, it's a joke.

Good review. Helpful to anyone who isn't a savvy shopper.
Posted by Anonymous on 2010-10-12:
Isn't that methodology true with any store that places items on sale?

I love it when Fred Meyer has 70% off Clearance Price sales so I can pick up extra stuff for my daughter..but, it also irks me because I know they're still making a profit. Freddy's does the same thing with new clothing too though..it's always on sale, usually 30-40% off the tag price.

And, Vera has been in with Kohls for quite some time now...again, how many other celebs do exactly what she's doing.. do you really Martha frequents KMart?
Posted by Skye on 2010-10-12:
I like Kohls, and Macy's, two of my favorite stores.

Much better then shopping at Walmart!~
Posted by spiderman2 on 2010-10-12:
Almost all of the stores play the same sale game. You need to be a saavy consumer regarding sales. I have been very pleased with the quality and selection I find at Kohls. My Kohls sells Ralph Lauren clothes. I have to laugh at the thought of Martha Stewart in KMart too!
Posted by Obsfucation on 2010-10-12:
Why would I shop there?

1. Great selection
2. Great Prices
3. I like their clothes
4. Absolute best return policy
5 Pleasant employees

I'm pretty happy with Kohls
Posted by leet60 on 2010-10-12:
I have worked a lot of retail in 40 years of being in the workforce, and for several well known stores. In most, when preparing for a 25% off sale, we would work through the night "retagging" shelf tags or otherwise to reflect a markup of a higher original price - thus the sale was indeed 25% off the price tagged on the shelf or item on the DAY of the sale, not usually the same as the day before.
Posted by Ytropious on 2010-10-12:
Since I'm in marketing, I've known forever about Kohl's "sale" tactics. You never pay full price, the sale price IS full price!

Omaha Steaks is the same way, I used to work for them at a retail location. You NEVER paid the full price, you always got something on sale from the catalog price, and if the item wasn't in the catalog (very few items) they were automatically 20% off the sticker price. The only time the full marked price came into play was our BOGO sales. Then people were always complaining "they were never that expensive before!"...well yes, they were, but you never had to pay it until now to get a free one which isn't much of a deal because the mark up is terrible! People are just stupid my nature, tell them it's on sale and they believe it's valuable.
Posted by getoverit on 2010-10-12:
Yeah, the price tag games that retailers play are pretty stupid and it makes you wonder to what extent people really fall for them. And, Kohl's certainly aren't the only ones who do it.

I have bought some clothes from Kohl's and have always felt I got my money's worth. But it's not the first place I go when I want something really nice.
Posted by Venice09 on 2010-10-12:
I wouldn't say people are stupid. I think they are just naive. Everyone wants to believe they are getting a bargain so they fall for the mind games. Unless I'm desperate for something, I never pay more than what I think an item is worth and usually end up paying less. I think most people eventually get it. It just takes some longer than others.
Posted by Anonymous on 2010-10-12:
I like Kohls. Their clothes have held up for me over the years. They mail me coupons a lot so it makes it affordable for me to shop there
Posted by Anonymous on 2010-10-12:
I usually find baby clothes/children clothes at Kohls for great prices, definitely much cheaper than Nordstrom. I buy when they are 50% off and I usually have an additional coupon from Kohls (that they send to me regularly on-line) for anywhere between 15-20% off. Towels are often marked down more than 50% too.

I bought a Dyson vacuum there several months ago for $180 off--and I know it was cheaper than anywhere else because I shopped around first on-line. I had some Kohls bucks that I had accumulated and a 20% off coupon. It was a great deal!

If you know how to shop, Kohls can actually provide you with some good deals. I'm just selective about what I buy there.
Posted by FlShopper on 2010-10-12:
I don't know so much about Kohl's; I don't know about their pricing tactics at all. But I did go there earlier this year and spent $200 and I got a lot of nice clothes for my teenage daughter. All the items are holding up well and I do feel like I got a lot for my money.
Posted by NickL11354 on 2010-10-12:
'Sense of Style'?? That just means you fell for slick marketing and likely are in tens of thousands in credit card debt.

And BTW macys does the same thing with their 'sale' prices. Their regular tag prices are outrageous. And how is an $80 sweater made in China at regular price indicative of quality

I would rather be debt free and dress the way I like. When you hit your 30's your priorities change
Posted by Venice09 on 2010-10-13:
I'm confused, Nick. What does debt have to do with this?
Posted by skelly39 on 2010-10-13:
I like Kohl's. I wait until they have those sales where they give you some % off and those $10 coupons, run up my card, then pay it off. I'm guessing Nick might be referring to the fact that you have to use your Kohl's card to get the deals, but so what? Who on earth has a Kohl's charge with a $10,000 limit?
I haven't ever felt ripped off. If I expected Macy's quality, I'd shop at Macy's.
Posted by Obsfucation on 2010-10-13:
My daughter taught me a great trick for Kohls. Many times you get a big discount if you use your Kohls card. They accept credit card payments right at the register. So you use your card, then write a check and pay off the card. You get the discount, and Kohls is perfectly OK with you doing that.
Posted by Anonymous on 2010-10-13:
I don't have a Kohl's card, but they email me coupons regularly. All you have to do is sign up on their web site.
Posted by Anonymous on 2010-10-13:
I LOVE Kohls. I get coupons all the time in the mail. I agree that their sales advertisemets are more than likely gimmicks, I disagree that their merchandise is poor quality. Most of my wardrobe is from Kohls, because I cant afford to shop at the "designer" stores or department stores you mentioned, nor would I WANT to. their merchndise is just too expensive. Why would I pay 60 dollars for a pair of jeans, when I can get 2-3 nice almost identical pairs at Kohls for the same price? Kohls still has great deals, and a great marketing strategy. I will continue to shop there
Posted by Anonymous on 2010-10-13:
All retail stores have sales gimmicks. Mervyns used to have a 'sale' every Wednesday and the ads would advertise all the items on sale for that day. But what a lot of shoppers didn't know was that most of those items were already on sale and available at that price all week. It's just a marketing tactic to get shoppers in the door. And it worked every week.
Posted by robbydee on 2010-10-13:
I'm perplexed as to why the OP seems so upset about Kohls pricing strategy? Most, if not all, retail stores that utilize "sales" put items on sale at almost all times. Either the Op just figured out what all of us "stupid people" have known for years or they are dissatisfied with Kohls for another reason and just decided to vent.
Posted by Inat on 2010-10-13:
ok, thank you for letting me know that the clothes at Kohls are not as fashionable than those at Macy's - actually, i KNOW that and that is the reason i dont shop at Kohls. You get what you pay for - if Koh;s DID carry Ralph Lauren, it would not be any less expensive than the Ralph Lauren at Macys
Posted by Anonymous on 2010-10-13:
I think Kohls clothes are very fasionable. At least the men's clothing is, to me.
Posted by Obsfucation on 2010-10-13:
I beg to differ Inat. I lean to Dockers slacks for work. Dockers are Dockers, no matter where you buy them, but they cost 40% less at Kohls. (sometimes more than 40%)
Posted by Anonymous on 2010-10-13:
Clothes don't make the man, the man does.
Posted by Anonymous on 2010-10-13:
Clothes don't make the man, the woman makes the man
Posted by Ytropious on 2010-10-13:
Oh also I forgot to add one more thing I don't like about Kohls. I don't like that EVERY TIME I check out I'm hounded to sign up for a Kohls charge. I don't want one. I don't care about the discounts because I shop there and actually buy something maybe 4x a year. They only get 50 cents a sign up so it's not like it's a big deal but I always feel bad having to explain several times why I don't want the stupid card.
Posted by Anonymous on 2010-10-13:
LOL yaya, true!
Posted by Anonymous on 2010-10-13:
Ytrop, the employees have to ask if you want a card. I'm sure they hate asking as much as you hate being asked. But part of their raise each year depends on how many accounts they open up. And they can get in trouble if they don't ask and a manager overhears them
Posted by shootingstar1284 on 2010-10-13:
My mom works at Kohl's part time, and she told me once that they're required to get a certain number of cards per day/week, can't remember which. I don't really think an explanation is needed, just say no thanks, and a good cashier will just take that as it is.

I like Kohl's but I do agree with the pricing. Everything's always on sale so their regular price really is the sale price. But they send out great rewards in the mail if you're a cardholder, so if you combine the sales plus pick-a-day (extra % off) or if you're lucky enough to get the 30% off, you can do quite well. Plus their turnover is pretty quick so their clearance section is always overwhelmingly large. I do agree about housewares though. You can get Pyrex and Kitchenaid cheaper elsewhere, unless you hit a holiday sale.
Posted by Ytropious on 2010-10-13:
I know yaya, I used to work there. I rarely asked though, I didn't care about the 50 cents. My store didn't hound us to ask either. I know other stores probably do though. I don't remember there being a sign up quota either. Maybe my store was lazy, but I didn't stick around long enough to figure out. As shooting star said, a good cashier should just take a no and move on. Last few times I went to Kohls it was "do you want to put this on your Kohl's charge?" No. "Do you have a Kohl's charge?" No. Occasionally it's "how old are you?" Then once they know I'm old enough to have a card they go into the spiel about coupons and I again say No. They usually try one last time to convince me and I have to say "I don't shop here enough to need a card". Then they always seem to be a little miffed. I work for a company that asks for credit sign ups too. I don't give a rats ass if my customer says no, I respect it.
Posted by Anonymous on 2010-10-13:
At mervyns we had a quota but they didn't enforce it. They also had associates who would go around and ask people as they shopped if they wanted a card. I worked in a spanish speaking area and the bilingual associates always got the accounts and the raises.
Posted by Venice09 on 2010-10-13:
Prince, I think Kohl's has great marketing strategy too, and customers can easily make it work to their advantage. Also, their customer service and return policy can't be beat, as well as the option to pay only one-third of the bill with no interest.

Nick, I use my Kohl's card all the time, and I'm not in debt. I just don't buy more than I can afford and then pay the bill in full. It's easy.
Posted by Chuck S. on 2012-02-15:
My family occasionally shops at Kohl's and we've learned to be very selective. The Apt.9 collection for men tends to be thicker and higher quality but wouldn't recommend spending more than $20-$30 on anything. For example, an $80 shirt marked "clearance" to $50 still isn't a good buy. As Ytropious mentioned earlier, the sale price is the regular price. So use that methodology to gauging purchases.
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Attention all Kohl's Customers...!
Posted by The Wolf on 01/31/2010
Hey all you Kohl's Customers out there! My name is Wolf and I work the registers at the Kohl's in my town. After going through and reading all your complaints all I can do is raise an eyebrow and laugh. Seriously. Oh my God. Who do you think you are? Do you honestly think that Kohl's gives a CRAP if you decide not to shop there? You. This one person with your ninety dollar purchase. The store I work at makes a quarter of a million dollars a day. I doubt that they will even shed a tear at your imminent departure from our premise. Let me let you in on a few facts about Kohl's.
1) It sucks to work there. It really, really, really sucks to work there. You think we want to ask you to sign up for a Kohl's card? No. We don't. We get a one dollar incentive if you open one but that is hardly enough to motivate us. However, if we don't get some our managers will ride our asses all the way out of the store because THEY DO get bonuses. Significant ones. And no, we do NOT get incentives for e-mail. But we still get in trouble if we don't.
2) We are poorly scheduled. It is not the employees fault if there's no one there to accommodate you. Go beat out the managers because we're just as pissed. We get one person at register and there's a line halfway round the store. Meanwhile all the managers are in the office on facebook and on their hour long lunch. They don't care. We do the best we can but you hardly make it easier.
3) We're not trained. Half of the people on register don't even know how to work it. They pull people who are not hired to work register and throw them behind them because they don't schedule or hire enough people. This affects you because you get some lick who doesn't know crap about anything and meanwhile the dressing rooms are overflowing, the department is empty and the customers just keep get pissy.
So, what did we learn? Generally we really don't care. I'll be honest. You can say whatever you want about me being a bad employee but the hard facts are, no one there really gives a crap about you. You are there, as far as we're concerned, to make our lives harder. And you do on a daily basis. You seem to try. You get so creative. So, get the hell out of Kohl's. Go shop somewhere else. We don't give a crap.
<3 Wolf
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Posted by Anonymous on 2010-01-31:
Wolf, I doubt Kohls pays you to be their spokesperson. Consumers have every right to come here and voice their opinion about not being pleased with the service they have received. Customers don't care if you are poorly staffed, poorly trained or whatever the employee's issues are. That is YOUR battle to fight. Not ours. If as you said it sucks to work there, then get out. There are five other people or more that are willing to fill that position. Honestly, with your attitude, you'd be doing Kohl's and the customers a favor by quitting.

Also, that other Kohl's post you commented on is over five years old. You should pay attention to detail... I doubt they will be back to read what you've had to say.
Posted by Anonymous on 2010-01-31:
Agreed, Pro. If you don't like your job, quit. Anyone who graduated elementary school could do your job so stop acting like you're so high and mighty, and don't take it out on us if you don't like your job. That's not our problem. I for one, LOVE Kohls and will CONTINUE to shop there. I have NEVER had any problems with employees at Kohls, but Im sure if I ran into YOU, I would. I really hope that you were not stupid enough to actually put your real name on here, because you may be saying goodbye to your job you hate so much anyway.

Posted by Anonymous on 2010-01-31:
Well, that is how I feel sometimes. We work our shorthanded butts off and customers come at us like we are the ones who own the dang store, or are not worth the gun on the bottom of their shoe, or are so stupid that we have to remind ourselves to breathe.

A little patience and courtesy goes a long way. Got a complaint about not enough registers? Or long lines? Or no help on the floor? COMPLAIN to the manager. Don't smart off at me or cuss at me and make me your problem. I am not the one you need to gripe to.
Posted by Ytropious on 2010-01-31:
"The store I work at makes a quarter of a million dollars a day." I call BS, but who knows.

I used to work for Kohls a while ago and I can attest to the treatment the OP mentions. You are not trained by a physical human, you learn register from a guide book and an audio CD. Training is done on a computer in a small office closet, at least mine was. I was never told how do to my job properly and the managers all had that "ive been at kolhs forever I'm 100% better then you" attitude". I quit, and I think you should too. Do you realize that kohls is one of the few places that actually pays you for credit sign ups? When I worked there it was 50 cents, and now you say it's a full dollar! I get NOTHING for credit sign ups where I now work. You're lucky you get anything so you've no room to complain about that.
Posted by Anonymous on 2010-01-31:
Lady, I agree. Customers shouldn't take it out on the cashiers if there are long lines. If something goes wrong the cashier doesn't have the authority to make a change. By the same token a cashier (in this case the OP) doesn't need to take his hate out on the customers. YT, if the training is as you describe I wouldn't want to work there either.
Posted by Ytropious on 2010-01-31:
Hand to God Pro, it's how I was trained. I was hired into the "high turnover" area, the Misses department. It's not hard to see why it's so high turnover. The managers and veteran employees seemed angry I was always asking questions. I was plopped in front of a computer my first week taking online training exams in a cold storage closet, then trained on register by putting me in front of a register in the service area with a guide and an audio cd walking you though it for an hour! I could have learned register from a physical human in 10 minutes, I'm a fast learner, but I was never given that opportunity. They constantly scheduled me on days I said I was unable to work well in advance and then got angry at me for it. I wish I was joking, and I highly highly doubt that's how all Kohls operate, but that was my experience with them, and I just saw a little of that in the OPs post.
Posted by goduke on 2010-02-01:
Wolf -- your store may currently make a 1/4 million a day. If your attitude is prevalant at the store, however, I doubt that will last a particularly long time. You really need to take a long look in the mirror and determine what it is you want out of life.

I absolutely double dog dare you to print our your comments and show them to your store manager and/or your district manager. We both know you won't.
Posted by Anonymous on 2010-02-01:
So, Wolf, what did we learn about your little rant...? People don't care that you work long hours and get paid crappy. They're too wrapped up in their own lives of being poorly paid or working long hours and never seeming to have any money other than to pay bills with to care about you either.
If you have such a suck job, why don't you look for another one?
If you hate your job and that hatred reflects on how you do your job; the customer sees that too.
Now, granted, I wouldn't want to work for Kohl's, describing it as you do, but still... if you hate the job, why do you continue to work there. There are plenty of other retail jobs out there that *do* train their employees a heck of a lot better then they seem to.
Posted by merope on 2010-02-01:
Yes, the job is your problem, friend, not ours--we have our own issues, as you know. Oh, and if we all went away so would your job. Go think about that for a bit.
Posted by Anonymous on 2010-02-01:
I was at Kohls on saturday to look for shoes for the wedding and the employee that helped me was wonderful. I am glad that there are still employees out there who do like their job and are willing to help customers. Obviously the man that helped me was not the OP of this rant.
Posted by jktshff1 on 2010-02-01:
This would help explain the attitude of csr's at any number of places.
Posted by redmx3racer on 2010-02-01:
I can probably safely say no Kohls "makes" AKA profits, a quarter million per day. They may have gross sales in this amount-but even that could be a stretch.
Posted by Disaster Worker on 2010-02-01:
If you're unhappy about working at Kohl's, why don't you become a paramedic like me? You think you work long hours? We work either 16 or 24 hour shifts, get absolutely NO breaks (including lunch/dinner), get spit on, assaulted, puked on, screamed out, lift 400+ lb morbidly obese patients every day and treated like just "an ambulance driver" although we can save your life. Think YOU have it rough? Come to my world, kiddo, and I'll show you what a hard job. The only difference between you and me is that I DO care about my "customers". I care about how they feel, what their needs are and how to make their life a little more pleasant in the short time we have them.

Frankly, you have no right to complain. I guarantee you make more than we do.
Posted by Anonymous on 2010-02-01:
Disaster, you have my appreciation for what you do. My husband is a volunteer firefighter and gets crap all the time. Once even a paid firefighter said something rude about the volunteers...I let him know quickly that my husband does for FREE what they have to PAY him to do. He was a jerk and not the majority.

People simply expect but do not take time to think.
Posted by Disaster Worker on 2010-02-02:
LadyScot, thank your husband for what he does! A couple of weeks ago around 3 a.m., a crew from a small town around Dallas brought in a very ill pt. Turns out the medic was volunteer as well. I told her she was my hero! Being a medic is the hardest (both physically and mentally) job I've ever loved!
Posted by Backlash2 on 2010-05-14:
Maybe Kohl's employees should unite and fight for higher wages and better working conditions
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Security and $5 Kohls Coupons
Posted by MrsCAL on 08/11/2009
OXFORD VALLEY, PENNSYLVANIA -- Kohls has a promotion which has been ongoing, where you sign up your e-mail address and you get a $5 coupon via e-mail to print up and take into any Kohl's and they will take $5 off your purchase of $5 or more. I sent for one, so did my daughter. It states on the coupon one per household, but when I went into Kohls and used the coupon the cashier asked me if I wanted to sign up my e-mail address, I informed her that I had done that already, which is how I got the coupon I just handed her. She asked if I had an alternative e-mail address, I said I did, she told me to give it to her, which I did. A week later I got another $5 coupon. This happened on several occasions, and since I have AOL I have 7 e-mail addresses, and I have several through work so when I would tell the cashiers that I already sent for a coupon (or two, or three) they would tell me to give them another e-mail address.
Last week as I was checking out, using a coupon, the store manager approached me and told me that security said they could not accept any coupons from me in the future. That I had been using more than their limit of one. I told the manager that I knew it said on the coupon a limit of one per household, but that the cashiers continued to ask me for new e-mail addresses. It was almost like they got a bonus for signing up new people. I told her that I was content to have the first coupon, but that they said I could sign up more than one. And this was not just one cashier who asked me for n alternative address, it was several different ones. I am not scared to even enter Kohl's, although it is (was) my favorite place to shop. I figure security has red-flagged me. I will never give a Kohl's cashier another e-mail address of mine, and I am now uncomfortable about signing up for any offers that need my e-mail address. All well and good that Kohl's has a limit of one of those coupons per household, but do not have your employees ask for additional e-mail addresses and act like it is perfectly okay to get more than one coupon.
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Posted by yoke on 2009-08-12:
You may be correct about cashiers getting a bonus or points for every e-mail address they sign up. If the cashier is signing up the customer then the store should have to accept the coupon.
Posted by Diabolical on 2009-09-13:
They may not be getting a bonus - rather, it may be required of them like it is at my store and several others in our mall. It's usually a prompt that pops up when you try to ring someone up that you can't finish the transaction without putting SOMETHING in there.

I have a very cool manager who created an e-mail to put in there for customers who don't wish to share, so we don't have to press, but not all places are like this.
Posted by awalk86 on 2009-12-08:
I work for Kohl's and we do not get any bonuses for signing customer's up for e-mails. However, the cashiers do have to ask because the company itself sets e-mail goals for each store everyday. I am sorry that you experienced that. Our store manager tells us all the time "if they have more than one e-mail address then they can sign up for more than one coupon" they just can't be redeemed at the same time. Hmmmm now I'm curious as the what the real rules are behind those coupons.
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