Preview Review

Next Review

Kohl's Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Unauthorized money held
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WISCONSIN -- Beware of money with this company!!!!
I ordered $117.28 some pick up and some delivered. (This became the worst mistake and realized how corrupt this company is) Right after making my purchase I checked my bank account to see what my new balance was. I had approx. $83 and change. Later on in the morning, I received a text from my bank giving me my balance. My balance was not close to the $83. So I logged in to find out that there was another charge from Kohls for $53.13 (Not authorized). I called Kohls right away to find out what was happening, did someone steal my card info and try to order from there too? Close, the company itself stole the money. They are also trying to say it's not them it's the bank that is charging it. (the bank won't just hold/pend something unless the company tells them to, as if there was a purchase). Kohls also said that they would hold that money till I go in and pick up my items. The amount of my purchases being picked up was not even close to the $53.13, (so where they got that number I am not sure); But that $53.13 was because I made the choice to pick up some items. I picked up my items asap so I could get my money back. It did go back the $53.13 BUT they split up my transaction; pickups, delivery -- Making 2 transactions $46.66 and $64.15 = $110.81, the difference I am to assume is 1 from the ship to store item, which was approx. $7. That amount has yet to hit my account for a hard post and is not pending either, but its available for pick up.
The company is fully aware of the fraud that they are doing, and the only reason they probably aren't getting in trouble is because the non-authorized amounts never hard post to the account and it's hard to file fraud or push more when something just pends.
This type of fraud can screw someone up really bad, and there is no one to help them if this company takes everything they have and then some. They won't pay for overdraft fees, or late payment fees of bills you have to pay; if they hold your money till you get the items from the store. Don't get yourself screwed over by shopping with Kohls because . I am a more fortunate one that they didn't pull more money than authorized then they did for some people.
Check the consumer reports too, they are known for this.

Replies
We really do love our customers!
StarStarStarStarStarBy -
Rating: 5/51

BRYANT ARKANSAS, ARKANSAS -- I was really never a customer of Kohls until I became an employee. I have read several of these reviews and just want to comment and possibly clear things up for some of you. First, we really do appreciate you as a customer! Sometimes, customers can be misinformed though. I want to explain the Kohls Cash promotion. Kohls Cash is not actually cash, it's not a legal form of tender at all, it's a coupon. Like almost all coupons, it does expire. I have been told by customers that it used to be the policy of Kohls to accept the coupon past the expiration date. It is no longer their policy. I will tell you that on my experience, the coupon will scan past the expiration period, generally by a ten-day grace period. The reason why your expired Kohls Cash generally won't work or be accepted is the following reason: Even though it's called Kohls Cash, technically its a coupon. If you make a purchase using the Kohls Cash and make a return, your Kohls Cash could be altered. This is stated on the actual back of the coupon and your receipt. Another common complaint I hear is concerning the combination of using Kohls Cash and a percentage off coupon. The Kohls Cash comes off first, and then the percentage off coupon is applied to your balance. Also, this is clearly stated on your Kohls Cash coupon. On a daily basis, people come in with multiple percentage off coupons and ask to use all of them. We as cashiers can't combine those for you. Only one percentage off coupon can be used at a time. You can however combine Kohls Cash coupons, promotional gifts, and rewards. Asking customers to sign up for a store credit card is one of the primary functions of a cashier at Kohls job. Each of us have a personal goal we are responsible for daily. If you don't want one, we truly do understand, but we must ask you. As a cashier, I personally feel as if it is my main responsibility to make sure you had a great shopping experience. Please don't get upset with me if I tell you I can't do something you request. Believe me when I say if you ask and I say no, it's because its something I really can't do. I try to realize sometimes you have a bad day and you're not taking things out on me as a person but instead on me as a representative of Kohls. Still, I am only human, so that means I have feelings. If someone is not treating you the way you believe you deserve to be treated, tell a manager. If the problem is still not resolved, tell their manager. Believe me, we ALL answer to someone. As an employee, I realize I am only employed because of each and every customer that walks through the doors. There are certain issues that I as an employee don't control. One is the distribution and availability of gift boxes. As of 2015, Kohls is no longer giving them out on an effort to help the environment. If you received any in 2015, it is what the store had available in the stock room from the previous holiday season. I understand that is difficult to get used to something that has always been done, but we don't control this. I suggest contacting the corporate office and expressing how unhappy you are about this choice. In the small amount of time I have been an employee, I have personally seen how accommodating my immediate managers and corporate superiors have been to both employee and customer. It is a real disappointment to see all the bad reviews about Kohls. It is my hope that the corporate office will hire someone to attempt to personally contact each and every person who has a complaint and see if there is a possible resolution to the problem. Thank you to all the customers who give me an opportunity to serve you. For myself, any amount of time I spend away from my husband and children is intended and considered important to me. Best to all in this New Year!

Replies
Sub Standard Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARYLAND -- Recently, I went into my local Kohl's store and found that Gloria Vanderbilt Amanda jeans were available in a grey and a black scroll pattern. I could not find them in the 10 Long that I needed so I decided to order them online. I placed an order for one of each and waited for them to arrive. In the meantime, I remembered that when I buy these in the store I have to try on multiple pairs to find a pair that fit me in a 10 Long because of the inconsistencies in the fit and quality. So I decided to order 5 pairs of each color so that I would have many to choose a pair that fit me the best. I placed the order with Kohl's.com.

When the first order with 2 pairs of the jeans arrived I had terrible problems with the delivery company that Kohl's.com uses on the East coast. They delivered the package to my mailbox and lied and said it was at my back door. My mailbox is 350' away from my house and not in my line of sight. I called customer service and got this information from the CS rep with whom I spoke. She stayed on the phone with my daughter while I drove up to see if the package was in my newspaper slot beneath my mailbox. It was there and I safely recovered it. This was just an omen of the problems to come.

I contacted customer service about the 2nd order for the 10 pairs of pants because I could not get any shipping or delivery information about the order. The CS representative told me that the order was never picked up by the delivery company. I tried in vain to get the representative to find a way to get the order to me but she kept insisting that Kohl's would issue me a refund (the order was already charged to my card) and that if I wanted the pants I would have to place another order for another 10 pairs because this order would not be delivered to me. I thought this was the craziest thing I had ever heard.

Since, I really wanted to get the other pants, I agreed to place a 2nd order for the 10 pairs of pants. Several days went by with no credit on the credit card and no email message about any of the orders. On Friday of last week I received an email that I had received a refund on my Kohl's card. I looked and it was not for the total charged for the 10 pairs of pants but for more like 2 pairs! I could not figure this out.

The situation got even crazier when on Sunday, LaserShip delivered the 1st order of 10 pairs of jeans that supposedly was never picked up and could not and would not be delivered to me! Now I would not have placed the 2nd order for the 10 pairs of jeans if I had know that they would deliver this 1st order.

The delivery person made a big deal out of telling my husband that the package was on our front door step (he was outside at the time). I guess she got in trouble for the delivery to the mailbox and lying about where she put it in a report. Yesterday, I took the 10 pairs back to my Kohl's store for a refund. When the CS representative put the transaction through 2 pairs of the pants could not be returned because they showed up as already having been returned! I explained what happened with the partial refund on the order and the representative said that must have been for the two un-returnable pants.

Now I am awaiting the delivery of the 2nd order of 10 pairs of jeans. They are coming by UPS because one time when I explained about the problems with LaserShip's delivery of the first package and so called refusal to pick up the 2nd order a CS representative said that she could change the shipping to Priority Air but that she did not know what would happen to the order once it got off the plane. She also gave me a $50.00 credit to cover the cost of Priority Air. I will be returning the 10 pairs so it really does not matter how they get here just when.

This entire experience has given me pause to ever use Kohl's.com again. The general incompetence of the customer service people both in China and in the USA would be funny if it was not costing me lots of time and money.

The delivery company that Kohl's uses for the east coast deliveries is far worse than the post office could ever imagine being and there is no excuse for the lies they tell. The sad thing is that after all this I think I will be returning the two pair of jeans that I wanted- the fabric stinks. It smells metallic or worse even after two washes. It must be something that they put them through to get the finish. It even left some sort of deposit on the zippers. All in all, I will not be a Kohl's.com customer again. Just too much trouble for the little saved.

Replies
Still Waiting on My Refund! Just Don't Use Them
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KNOXVILLE, TENNESSEE -- Horrible! Ordered pair of charcoal and orange Nikes but instead received black and hot pink cheetah print Nikes with no packaging slip and security tags on the shoes. Went to nearest Kohl's and was told the cheetah shoes were not in the kohl's system and 30 minutes later left without a refund or merchandise credit. Called kohl's.com x3 and sent multiple emails which I get different responses from different people who always ask for same info. Still no refund and never received correct shoes. Never will buy from Kohls.com or step in a kohl's store again... and I have spent lots of money there!

Replies
Advertisement
Kohl's is mad because I paid off my credit card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1958, GEORGIA -- I opened a Kohl's account 3 years ago to establish credit. I have excellent payment history. My goal was $3000 credit availability. I paid off my account in full 10 days ago. According to Kohls credit online, my payment posted 8 days ago and cleared my bank 7 days ago. Yet my account still shows a negative balance. My goal was to raise my score from fair to good, so that I can get a car loan with a better interest rate this week. But tomorrow the credit agencies will report my current score, and because Kohl's won't update my credit status, my credit report will reflect a negative balance. That, plus the fact that I haven't been able to use my Kohl's credit to make any purchases because it is showing that I don't have any available credit, even though I paid almost $3000 ten days ago. For that, I'm out. I will cut my card in half, open a Macy's account and boycott Kohl's for life.

Replies
Unwritten, Secret Return Policy Cheats Customers
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MILWAUKEE, WISCONSIN -- Complaint: Kohl's return policy is false, or deceptive, or misleading, has an unpublished element of giving in-store credits for only 1% or less of the retail pricing making their statement of “anytime, any reason” meaningless and thus false. Kohl's receipts boast, "Hassle-free returns, anytime, any reason..." "No receipt, no problem..." "We can look up your purchase and give you a full refund, or even exchange."

I bought a Sketchers pair box-priced @ $75, on sale for $69 but within 6 months of wear, the sole came unglued from the shoe. I did not have my receipt, however, the Kohl's receipts boast, "Hassle-free returns, anytime, any reason..." "No receipt, no problem..." "We can look up your purchase and give you a full refund, or even exchange."

I returned my defective shoe, was denied an even exchange with the statement, "this shoe is in back-stock and no longer offered..." Thus, no even price exchange, only an in-store credit. In fact, I was offered less than 1% of the box-priced $75 - I was offered $6 in-store credit with the statement: "you are given the lowest sale price of the shoes when you return without a receipt and an even exchange is not possible." I asked Kohl's "when did you sell this shoe @ $6 and where?"

Kohl's did not extend the courtesy of a reply. Kohl's previously said "our system" fixes the pricing for an in-store credit [$6]; mind boggling, as if some rogue computer or artificial intelligence in the "system" took over any common sense practiced by Kohl's - the policy is set by the person who programmed the "system" - which, cheats the customer of a refund and is contrary to a fair and open disclosure announced in the return policy - "hassle-free"? Only if you're willing to get less than one percent 1% of what you paid. Kohl's has had an opportunity to reply to me but has declined any reply or answers. Kohl's unwritten "system" policy & practice cheats the customer.

Replies
Horrible Return Policy/Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TENNESSEE -- I have been a customer of Kohl's for many years and have spent thousands in this store but I am finally finished. I am tired of placing orders and then not receiving what I order because it is out of stock although it doesn't show that when I place my order.

Also, when you return something, if you have used a coupon or Kohl's cash on the purchase, they do not apply it to what you have kept but split it between your items so if I have purchased $50 worth and I have used a $10 off coupon and I return $30 you would think my bill would be $10 but it isn't because they have split the originally $10 off and so the items returned that money is just lost. Also, they are rude when you talk to them online and not helpful at all and do not value their customers. My last order was $100. The order was split shipped and I only received part of it. They argued with me and said it was delivered for days.

Well, after I investigated I found it was delivered back to them! Instead of sending it back to me in the mail mixup they kept it. They told me I could reorder the items. That is a lot of trouble and when I told them this they said they would give me 15% off. Oh that is helpful since I used a 30% off in the first place! Also I had a coupon and Kohl's cash which was promptly taken away because of the "return" that I didn't make! I tried sending emails asking for help and no one would help me so sadly I am finished with this store that cares more about their money than their customer.

Replies
KOLH'S LOST MY $200 DOLLAR CHRISTMAS ORDER
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAC, CALIFORNIA -- I am furious with this moronic error, but even more furious with the incredibly horrible customer service! Kohl's has hands down the worst customer service of any store I've ever shopped!!
Kohl's could really learn something from Amazon as they have amazing customer service!

I placed a $200 dollar order last Thursday, 12/14/17. Today, the 18th of December I received someone else's ordered product with MY shipping label on their box! This mean THEIR shipping label was more than likely placed on one or more of my orders!!!!
I called customer service, (AN ABSOLUTE NIGHTMARE), which was not located in the states, and was given zero reasonable solutions! The man (Juan) had the audacity to ask me to return this suitcase to Kohl's as if I work for Kohl's and for free. HELL NO I WILL NOT PARTAKE IN, OR BE HELD RESPONSIBLE FOR FIXING KOHLS F' UP!
I ordered online for a reason!!!!
Then, the idiot tells me we will sit and wait to see where my TIME-SENSITIVE orders end up, further wait for the person to phone Kohl's, to then return my order and then finally Kohl's will ship my purchased order. WORST “SOLUTION” EVER! No way in hell, relying on this crap idea, would I receive my order as promised by the 24th of December (IN TIME FOR CHRISTMAS). I ask to speak with a supervisor, I then get placed on a 20+ minutes hold, which goes nowhere but to a survey. Omg insane! I call again and get put through to yet again the foreign underpaid call-center, I ask to be transferred to a call center in the United States of America, I then am transferred to a Spanish speaking representative 😡, again I ask to be transferred to a call center in the United States of America, FINALLY some woman named Asia answers and confirms she is located in the states. But, she's not much more helpful as she too has trouble grasping the issue well, she has terrible customer service skills just like everyone I've spoken to previously, and I'm now on a silent hold for over an HOUR!
I will never ever ever shop with Kohl's again, and I will convince many others not to as well. I have a 3000+ following on Facebook alone, and every single family member and friend I know I will convince them too to shop elsewhere as well.

Replies
Advertisement
First/Only Bad Experience at This Location
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WAPPINGERS FALLS, NEW YORK -- First of all, I like Kohl's. I have their credit card. I shop there for my whole family on a regular basis. I've said good things about them to family/friends. Well, after visiting this location, that has changed. This is the first time I've actually had a negative experience in a Kohl's. Here's why.

I went in there to get sneakers for my daughter, and the selection was so poor that I left with nothing. They had few offerings, and what they did have, they had such a small inventory that I couldn't find her size in various shoes. Also, while we were desperately looking for her size, the shelf fell on us, and a bunch of shoes came crashing down onto the floor. I have to mention that we were buying shoes because the last pair of Candies that I bought for my daughter, from Kohl's, only lasted a month before the soles totally separated from the upper shoe. I did buy some things for my son.

This store has two entrances and a set of registers at each entrance. I visited both sides and waited at least 15 to 20 minutes in line both times, with one person max in front of me, before I got rang up. I had to exchange some socks, which should have been a simple process. I went to customer service. They sent me to the register to do the exchange. I waited my 15/20 minutes in line, again, only for the cashier to tell me to go back to customer service. The guy at the customer service desk was indifferent and couldn't care less that he gave me the wrong information to begin with. He never extended a simple "Hello" "Thank you," "Have a nice day" or even "My bad."

I made no fuss, even though I was totally aggravated. The least of my issues was that I had $5 in Kohl's cash on my tablet, which disappeared after the cashier scanned it, but wasn't applied to my purchase. It took so long to search for what I wanted, get out of the store and do the exchange that I told my family "If I ever try to come back in this store, stop me." I'm going to extend two stars to Kohl's, overall, giving all the other locations that I've visited credit for basically living up to my expectations.

Replies
Kohl's Associates Incompetent and Negligent and Kohl's Couldn't Care Less
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANCASTER, NEW YORK -- I was shopping at Kohl's on Transit Road in Depew NY on Tue 11/24/15 and lost a diamond ring valued at $1800 around 4pm - 4:30pm. In the course of looking for the ring that evening, an employee at Kohl's named Georgette advised us that a ring that matched the description perfectly was turned into her by a customer around 4:30pm. She stated she turned the ring over to her manager Laura as their policy requires.

Subsequent investigation and review of video by the police and Kohl's security confirms that Georgette handed Laura a ring and Laura for some inexplicable reason decided to place the ring on top of her register printer in full view of customers cashing out.

A customer is seen to reach across and may have taken the ring, but that cannot be proven based on the camera angle and resolution. We have followed a reasonable process to correspond with Kohl's and pursue a just resolution for this matter but have not been successful. It is clear to me that Laura as a Kohl's manager entrusted with lost and found property acted in a careless and negligent manner and failed to exercise even slight care for this property. A party who comes into possession of a lost item has a duty of at least slight care for the property's safekeeping.

Kohl's denies all responsibility for this and seems to feel that they and their employees have no responsibility at all for lost items that are turned into them. Apparently it is perfectly fine for their employees to steal a lost item such as jewelry, a purse, goods, etc. or be completely negligent such that the found item is again lost and they have no liability for those actions. I intend to tell the world about this incident in every way I can and publicize their irresponsible behavior and response to a valued customer.

Replies
Top of Page | Next Page >

Kohl's Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 51 ratings and
75 reviews & complaints.
Contact Information:
Kohl's
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
855-564-5705 (ph)
www.kohls.com
Compare Department Stores