I recently placed a Kohls.com order which went through with no problems on the internet. Just a little while later I received an e-mail stating that there was a problem with my order and it had been canceled. I called customer service who told me that my credit card had been declined. To shorten the story, I had to put Kohl's on a 3-way call with Discover. My credit card company told them that the transaction was approved but Kohl's would not honor it. We had to get a merchant code from Kohl's in order for the transaction to drop off of my credit card (it was holding up my credit line under pending transactions).
This time, I called and placed the order over the phone with a representative who was very apologetic about what I had already been through. The order processed on the phone and everything cleared. A while later, I received another e-mail stating that my order had been canceled because of the same problem.
A week later, the charge was still pending on my credit card. I had to go through everything AGAIN...a 3-way phone call with Discover and Kohl's in which Discover told them once again that the transaction was approved. Kohl's would not honor it and we had to once again get a merchant code in order to drop the charge. They also stated that they have no way of knowing why it was not approving on their end. Really?? I told the Kohl's rep, **, I would just be placing my order with another company and she did not seem at all perturbed by the idea...quite agreeable, in fact.
Now the first time this had happened I had sent an e-mail to Kohl's customer service letting them know what had happened. They had replied with a very apologetic e-mail and offered me the same discount/pricing that I had on my first order. The second time this happened I sent another e-mail stating how furious I was. That was three days ago and I have not heard back from them. By the way, I placed my order with Fingerhut, saved $10, and the order went through just fine with the same credit card. Highly dissatisfied!!
MINNEAPOLIS, MINNESOTA -- I am a former Kohl's associate at a location in Minneapolis, MN and I am here to tell you how horrible customers can be. To all you pigs out there, please do not urinate and crap in the fitting rooms and wipe yourself with merchandise. The fitting rooms are not bathrooms and it was not pleasant when I had to clean up your mess. Parents, the toy department is not a daycare center. Do not leave your kids in toys to rip everything open while you go off and shop in another department. Have control of your kids instead of letting them run wild throughout the store like it's a playground.
If returns are being made without a receipt, you do not get back the amount you paid. The register gives you the lowest sale price in the last 60 days. That part is just something to think about the next time you make a scene and decide to call the customer service clerk a minimum wage puppet. Just because some people work minimum wage in retail, it does not give you the right to treat us like trash. Whether you like it or not, associates have to follow company policies.
Also, when a return is being made in which you earned or used Kohl's Cash, then that Kohl's Cash is deducted from the return amount. Just thought I'd shed some light on a few things. So glad I work for TJ Maxx now. It's a much better company to work for and the customers are not as rude and inconsiderate.
Never get a Kohl's charge! It looks like it maybe a good deal when they offer you a 30% discount for signing up for Kohl's charge. However, the interest is very high (24.99%) and they turn you over to a collection agency immediately that can't be good for your credit score.
I am a Kohl's charge owner. I have been in a dispute with them about my charges for more than 3 months now. I got charged on Koh'ls charge and paid it off in full according to the receipt that came from a Kohl's cash register. I have been receiving bills ever since that were much more than $0. The first one was even higher than my credit limit. I tried to reason with the customer service people. No luck. They were not helpful and probably are trained to extort extra money for Kohl's because as far as I know their stores are not very busy.
Finally I filed a complaint with C F P Bureau. I hope it will finally get resolved. However, if you wouldn't like to get through a nightmare like this one, pass on Kohl's charge. There are a lot of other retailers that offer good deals and in fact are more ethical. Personally, I am not going to shop at Kohl's ever again.
RALEIGH, NORTH CAROLINA -- I love Kohl's for their great selections and outstanding values... However I will never step into another Kohl's as long as I live. And I will be sure to tell everyone I know, and that is a lot of people to also boycott all Kohl stores, and when they hear my story I am sure they will.
This morning I was shopping at the Kohl's in Raleigh Nc (#466) on falls of Neause Rd. After paying for my purchase I was asked to not leave by a very rude man. He proceeded to lead me to an office and accuse me of shop-lifting.... Honestly I thought this must be a practical joke... it wasn't. He went on to inform me that I was videotaped stealing 2 $10 rings... which of course is not true!!! Why would I just pay for $60 in merchandise and steal $20 of other merchandise... His response to me, "how would I know." I requested to see this supposed tape, his answer "I don't have to show you anything."
This is where the threats now began..."We can do this the easy way or I can call the cops, and have you sent to jail and ruin your whole day." I tried to discuss this with him and to find out what he was talking about, but to no avail. He was rude, bullying, threatening and completely out of line. He would not give me his name, would not call in the store manager, again would not show me his so-called "evidence tape", would not allow me or agree to escort me back to the "scene of the crime."
He proceeded to tell me I lied, stole and that I "seemed" a bit crazy. I asked my options and his answer, "agree to everything I tell you and we can get through this easier, otherwise I will ruin not only your day but your life, and I have the power to do it." Well at this point I certainly realized I was dealing with an ignorant, pompous, control freak and was terrified if I did not agree with him, so I did, though nothing I agreed to was true. He then informed me I had to sign an (unfilled) form out admitting my "guilt" and agreeing to never shop at any Kohl's again.
When I asked him why the form blanks were left empty, "I'll fill them out later, it's none of your business what I write or put into my final report." Again when I inquired about his name "You needn't worry about that... and then said **, that's all you need to know." Of course I asked him for a copy of this (unfilled in) form, "No you're not entitled to it, if Kohl's wants you to have one they'll mail it to you."
For the record I have not, have never, will never and have no need to steal anything ever!!! This was an emotionally abusive situation, at best, not to mention degrading and unethical." Upon completion of this "review" I will be contacting my local media, both tv and print, as well as my attorney, the bbb and your corporate offices.
COLUMBIA, SOUTH CAROLINA -- I placed an order for a Christmas gift on Nov. 24th online and received the confirmation email with order. 2 days later I received an email with tracking stating my order had shipped with the tracking number and should be received Dec.3. So as on Dec.3 I checked the tracking and it stated label created. I called customer service and they stated the item was out of stock and would be back in stock in 3 weeks. So what exactly was being shipped to me and why did my order status on Kohl's website state completed. So I asked for a refund and was informed it would take 7 days.
Well on the 7th day I called back and was informed the case was closed in error. However I still have no refund and no product... This has been the worst online shopping experience and I still haven't received my refund and it's Dec.12. So after speaking with 4 associates and waiting on a callback that was supposed to be received within 24 hours I have become completely upset with this company...
FRIENDSWOOD, TEXAS -- You wonder why you never earned a single dollar ever since opening the Kohl's cash reward card? This is because the WHOLE program is a SCAM! If you do not accumulate 100 points (spend $100) within ONE month, you will lose ALL points earned under 100 points. Then if you decide to return an item the next month (Keep in mind, you were UNDER 100 points on the month when you purchased the item), you will be NEGATED the X amount of points you earned when you purchased that item. So what will happen next month is that your account balance will be in NEGATIVE points earned which will cancel out the purchases you make the next month. And this is how the scam loop continues.
Example: If I purchase a handbag for $80 on 03/25/14, I will have earned 80 points. I will not purchase anything else this month so beginning of April, my account balance will be 0 points. Today (04/09/14), if I return my handbag (purchased on 03/25/14) my rewards card balance will be NEGATED 80 points which will make my balance -80.
They are taking away points which the customer NEVER received! This is a outright SCAM! Kohl's have lost me as a customer until they resolve this scam!
Ordered a couple gift cards for Christmas, Kohl's checkout allows people to add a message so I decided to add. Order arrived quick, BUT they were the WRONG design, contained NO messages and did NOT arrive in gift boxes. Emailed company, took forever to reply, nothing was resolved. Just excuses.
Apparently Kohl's has been known to be a joke with gift orders since I found other complaints about how even if you pay for gift wrapping they don't even gift wrap it for you and instead they just put things in a Kohl's box and that's it. My orders didn't even get put into boxes, if I had known that I would've just went to the store and buy the gift cards as is instead of waiting around.
ONLINE -- As many know Kohl's had their Black Friday sale the entire week of Thanksgiving. I decided to get some shopping out of the way and purchase luggage online from Kohl's Tuesday the 26th. Hours later I get an email saying they cannot process the order I spend a great deal of time creating. Then, I try again Thursday and everything is fine until Sunday when they say 1 of the 2 luggage items I purchased is sold out. WHY DID YOU LET ME PURCHASE IF YOU'RE SOLD OUT???
Furious I wrote Kohl's online. If I would have know my order wouldn't be fulfilled I would have purchased elsewhere. Kohl's customer service online basically told me "oh well." Then, this week I get another email saying the other luggage is sold out. What's the point of shopping at Kohl's if 2 weeks later I'm going to find out none of my items that I already paid for are in stock??? Worst customer service ever. Stay away from Kohl's!!
MEDFORD, MASSACHUSETTS -- I used to shop from Kohl's. I am a customer since 2006. This week 02/19/13 I went there with my 2 kids, my husband and my friend. My husband was holding my baby stroller (2 month) before I made check out. My daughter want to go to the bathroom at this time my husband gave me my baby stroller and he took my daughter. After I paid for my purchase, I left Kohl's. Few second later I heard a rude woman asked me to stop. I shocked especially when she told me "you left with no paid items" then I follow her to the office.
My problem is: my daughter (3 years old) she put 2 cheap toys cost less than $8 on the bottom of my baby stroller. I tried to explain to her, "She is my daughter who put them there not me, and the stroller wasn't with me either. I didn't see the items trust me." But she don't care about what I'm saying. She accused me and she told me "how can I trust you? Maybe you saw them." I asked her many times to go back to the camera and see the tape, and she started yelling and screamed at me, threatening. She asked me to sign some papers or she will call cops to take me to the jail.
I was very scared because I don't understand a lot of her words and I can't defend of myself, because my English very weak. I started cry and I explain again and I asked her to go back to the tape, is no prove or evidence. But she didn't. I told her I am still sick I had a baby recently by cesarean section 2 month ago. I felt like I'm going to pass out, but I was thinking of my baby. She told me "sign the papers if you want go home today, I have power to send you to the jail thinking about your kids." (she said) My husband called many times but he came in the end and he tried to explain to her too he was holding the stroller not me.
But she never listened, she asked my husband to take the kids and my friend too out of the office, at the end before I sign the paper I don't know what exactly on it. I asked her to gave me a copies. She said "no way," and she took a picture of me like a thief, really I suffered injustice when I left the office I felt dizzy. I couldn't walk, but she was follow me and she asked my husband to took me away from the store.
Really really I felt very bad and I am still. I didn't sleep for two night, please I need your help, what I have to do in this case. I suffered injustice then I paid a fine later for something I didn't do it. (I'm sorry for any mistake I don't speak good English) maybe my heavy accent helps this lp woman treated me as a thief. I need your advices please.
You know what, every time I shop here, I feel SO TERRIBLE for the employees and managers. Customers just like what I've been reading from most of you, take things and extort them against the company. You all should be shameful and regret all of this petty complaining I see EVERY TIME I'm there sometimes more than once. I just want to say that for one, people should learn to comprehend what they're reading. If you don't understand and need to know for sure before you trouble someone else, ask for assistance. It's YOU that causes the scene at register, not the cashier who he/she is just doing what they're told.
Rules and regulations people, they govern everything around us, so why when you become the number one priority do you seem so ignorant and narrow? I've been a cashier, and it seems to me, especially after earning so much respect and pride in college, that you ALL just seem to manifest these expectations usually based on societal and cultural "norms". I'm sure as hell not going to respect you one bit if you think that what you say is right and what I'm TRYING to inform you of is wrong. You all are oblivious to an invisible and only intellectually discovered pattern of social structures, all embedded in your every waking moment.
I have studied Freud and his theories, as well as the posotive Emile Durkheim. They both state "right" ... "wrong", all words of meaning only to those who are entangled in regression, ignorance, immaturity, and a self delusion of expectations that, when not met, create a psyche disruption and ambivolent retorts and defenses, that of which are an enigma to those of us who have progressed further as scholars and intellectual, rationalized, comprehenseve, analytical, open-minded, and Gnostic beings.
After saying what I needed to, and explaining in FACT why you all think we may treat you wrongful when you don't get what you want. It's simply a disease of your mind which keeps you from understanding a rational explanation of the RULES of Kohl's.
Percents cannot be combined, if they were able to be, then during scratch offs they would make no profit, thus ending somewhere for you to get away with complaining. Email alert dollar offs cannot be used more than once, because if they did that, they'd have cheap people coming in and out with merchandise that has made NO PROFIT. If they adjusted prices to your every command, they would be out of MONEY. If you have merchandise that you are unsure of getting, then maybe you should take yourself out of line, and logically, think about it before check-out, so as to prevent bad attitudes arising from the employees you think have problems.
If you are writing a check, then why can't you get yourself a damn debit card? It's not hard, unless you have bad credit and no money as well a a lack of self control. Also, when they tell you something and a manager comes only to tell you the SAME THING, then why are you still complaining? You heard her, now leave or whatever you need to do, just get over it. I just have lost hope for customers, I feel sorry for them everyday I visit, because you people make it so hard for them.