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Kohl's Consumer Reviews - Page 2

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Product Delivered Useless, Missing Key Parts, Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a space heater. I received a box missing screws to assemble the heater, the user manual and the remote. They kept me on the phone for an hour and did not resolve the issue. They said they had to get with the manufacturer to see about the missing parts. The heater I purchased is out of stock. It seems it will never be back in stock. I was told to take the giant paper weight to the store and wait for them to investigate. I asked them to send me the next heater up from the one I ordered at the same price, ship it overnight and let's call it a day. Again, I was told that I would have to wait until they conducted their investigation.

What I requested is regularly done by companies who care to make their customer whole. I know this because I have worked for companies where the satisfaction of the customer comes first. I did not purchase the product from the manufacturer. I purchased it from KOHL's. Kohl's should get my issue resolved in a way that does not cause me any more money and wastes as little of my time as possible. Kohl's has a problem with their vendor and THEY should wait for a resolution from them.

They will not give me a manager's name and will not give me their full names. Both are shady actions of companies who deny the customer the ability to name those they spoke to fully. "Debbie?" "Debbie who?" " We have quite a few Debbies..." See how that goes?

My original post on Facebook has been hidden by Kohl's to "secure the nature of my order number." MY ORDER NUMBER WASN'T ON THE POST. I wonder how many posts they hide with flim flammy excuses such as that one. THANK YOU YELP FOR NOT ALLOWING BUSINESSES TO DO THIS. I have since re-posted on their page and will continue to do so until this is resolved..

I asked for a call back from a manager 3/3 I did not receive a call. I called Kohl's on 3/4 and while the young lady was very pleasant, she could not provide me with a managers name either. She could not help me in any way. Got the survey in an email today. One is the loneliest number. As of 3/5 no call. Maybe they're busy reading "Customer Service For Dummies." Hopefully if anyone else has a problem they'll have a clue as to how to handle it. BUYER BEWARE!

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Kohl's Pricing Is A Scam .... Be Smarter Than Kohl's
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LOS ANGELES, CALIFORNIA -- The customer is always king.... Always, always and always. I was aware of Kohl's pricing "games" a long time ago. However because I have a kohl's credit card, I also receive their $10.00 off "anything" coupon in my mailbox and I also get Kohl's coupons in my email and I also receive Kohl's coupons in the newspapers. These coupons can be combined or stacked all together for "one purchase".... It is part of the fine print on the coupon and on Kohl's policy webpage. I.e. Coupon for $5.00 plus $10.00 plus 20% off are all separate offers that can be combined, for one purchase of $30.00 of merchandise.

The best way to shop at Kohl's is first "decide what you want." Let's say that you want jeans, well just make sure you buy only brand name jeans (like Lee's, Levi's, etc) and then compare those prices with JC Penny, Walmart and etc. Then deduct the brand name jeans "price" with the Kohl's coupons and see what your cash price will be... If you end up paying just $5.00 for a pair of lee's jeans priced at $40.00... Then you paid $5.00 or less (sometimes).

Don't buy things that you don't really want.. Waste of your money. Be a comparison shopper... Or else do not buy the stuff.. Just wait it out. You can keep an eye on Kohl's prices on their website and keep checking for sale "prices" and check the expiration dates on your coupon(s) and the apply all the coupons on that purchase -- either online or at the store. If you only paid a few dollars for brand name clothes, then you did ok. However if the Kohl's coupons do not help you then do not use them and do not buy what you wanted at Kohl's.

The reality is that the net cash prices at Walmart are "a lot cheaper." It's a fact. Walmart does price-matching with anyone. Kohl's, JC penny, etc. There are other pricing tactics you can use to save money also. Buying what you want and in the size you want. And then wait for a sale. Return the item at the service counter and then buy it right back at "that day's sale price." Kohl's, Walmart, JC Penny, Target, etc, etc. All allow that.

In the end... Retailers need to move inventory. Because they have made purchase commitments to buy millions$$ of dollars$$ of merchandise... And they must must must sell that stuff... Or they will lose their contracts with all the manufacturers. The customer is always king. Always, always and always.

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Horrible Customers
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MINNEAPOLIS, MINNESOTA -- I am a former Kohl's associate at a location in Minneapolis, MN and I am here to tell you how horrible customers can be. To all you pigs out there, please do not urinate and crap in the fitting rooms and wipe yourself with merchandise. The fitting rooms are not bathrooms and it was not pleasant when I had to clean up your mess. Parents, the toy department is not a daycare center. Do not leave your kids in toys to rip everything open while you go off and shop in another department. Have control of your kids instead of letting them run wild throughout the store like it's a playground.

If returns are being made without a receipt, you do not get back the amount you paid. The register gives you the lowest sale price in the last 60 days. That part is just something to think about the next time you make a scene and decide to call the customer service clerk a minimum wage puppet. Just because some people work minimum wage in retail, it does not give you the right to treat us like trash. Whether you like it or not, associates have to follow company policies.

Also, when a return is being made in which you earned or used Kohl's Cash, then that Kohl's Cash is deducted from the return amount. Just thought I'd shed some light on a few things. So glad I work for TJ Maxx now. It's a much better company to work for and the customers are not as rude and inconsiderate.

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Never Apply for Kohl's Charge
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Never get a Kohl's charge! It looks like it maybe a good deal when they offer you a 30% discount for signing up for Kohl's charge. However, the interest is very high (24.99%) and they turn you over to a collection agency immediately that can't be good for your credit score.

I am a Kohl's charge owner. I have been in a dispute with them about my charges for more than 3 months now. I got charged on Koh'ls charge and paid it off in full according to the receipt that came from a Kohl's cash register. I have been receiving bills ever since that were much more than $0. The first one was even higher than my credit limit. I tried to reason with the customer service people. No luck. They were not helpful and probably are trained to extort extra money for Kohl's because as far as I know their stores are not very busy.

Finally I filed a complaint with C F P Bureau. I hope it will finally get resolved. However, if you wouldn't like to get through a nightmare like this one, pass on Kohl's charge. There are a lot of other retailers that offer good deals and in fact are more ethical. Personally, I am not going to shop at Kohl's ever again.

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Worse service from restaurants to verizone
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AZ -- I wouldn't Evan give them a star. I placed an order on line Dec 26. Received confirmation the order had been delivered. I had not received the order and I noticed in the confirmation order was delivered to a different zip code. I called Kohl's 866-877-8884 spoke to a Kendra. Worse service she told me to contact UPS and have them delivered it to the correct address. We went back and fourth I asked to verify my address on file, she stated she couldn't, I should know the address on file. She stated there's nothing she can do. I'm furious. I WILL NEVER SHOP AT KHOLS AGAIN!
I had to call my bank and dispute the charge of 82.50. Poor call center service and to think I manage a call center for health concerns.

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Can I give a '0' Star rating????
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- Can I give a 0 star rating? This place is unbelievable. I ordered a jersey for my son and receive an email two days later stating it's out of stock! How can you allow someone to purchase something that isn't even available? I called to see what they can do as they already charged my account and now I have to wait 7 days for a refund for their screw up!!! I didn't even care so much about the refund as I wanted the jersey my son asked for for Christmas. The hat that was just delivered looks used. I also had an issue a couple months back w/some shoes that were purchased. This is the last time I do business w/them!

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Horrible Phone Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PEORIA, ARIZONA -- Got about 10 calls in two days and one message asking me to call. Apparently the account is near or past due for a paperless bill I never received. The representative was argumentative and had mis-information regarding my account. This seemed to be more of a challenge than a customer service call. Verified that my account has never been late but the attitude from the representative did not change. Stayed on the line for the phone survey that only asked one question regarding their call processing system which would not take my #2 response and then disconnected.

Called back and asked for a supervisor to follow up on this "survey" and was told twice by the agent that she would be helping me. I asked if she was a supervisor to which she said no. I asked if she heard me ask for a supervisor several times then got a run around, so I let her know that instead of waiting to speak to a supervisor and being asked for a second time in two minutes for all account information to be verified, that I would post an online review since they were having such a difficult time with adequate phone support. I have always had good service in the stores but found their phone support deplorable. I found their attitude less than helpful and now do not want to spend another dollar with these morons.

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Reported to credit bureau after 1 missed payment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KOHL'S, PENNSYLVANIA -- I was reported to a credit bureau after ONE missed payment, for a bill I NEVER RECEIVED, even after I spoke with them TWICE on the phone to resolve it. I've been a customer there for years and have spent thousands... it was a completely stupid way to lose a customer. Customer support happily closed my account, no remorse, no apologies. "Is there anything else I can help you with today?" Absolutely vile. My credit score has dropped from "excellent" to "good" as a consequence of this. I have challenged this with TransUnion and you can be sure I am leaving a negative review in absolutely every place I can find to leave reviews. WHO DOES THAT? WHO REPORTS A 1-MONTH DELINQUENCY TO A CREDIT BUREAU? No other store for which I've had a card. They should seriously be ashamed of themselves.

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Kohl's Customer Service
StarStarStarStarStarBy -
Rating: 5/51

PROVO, UTAH -- I bought 2 items online with Black Friday deals and Kohl's cash. The items were shipped separately, however I never got them. Evidently, my mailman delivered them to the wrong address. After working with the Post Office for a week with no results, I tried calling Kohl's customer service to see if they could help. I was shocked and amazed at how wonderful they were. They offered to reship the items at no cost to me, if they were still available. One was and one was not.

For the item that was not available, they refunded my card and will be sending me half of the Kohl's cash I used (they split the amount between the purchases, makes since, tons of stores do). And they put in the order to resend the item that was available. It was amazing and painless. I am extremely happy they were willing to help and resend the item. The only thing I wish was the ability to change the address. I would have loved to send it to a PO Box so there's no chance the mailman would deliver it to the wrong place again.

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Extremely difficult for a simple return
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ONLINE, NEW YORK -- I placed a wrong order online and wanted a return. It is a simple return request. It took me 3 weeks back and forth messages and calls with customer service. They wasted me so much time and energy. Still they don't have a resolution for me! On going... What a moron company! Why you make it so difficult! They just want me to pick it up and send it back in person to a store. But not everyone live close to a store or have the time to do it. It is a big heavy box! Why is it so hard for you to provide a shipping label and pick up?? It is simply STUPIDITY!

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Kohl's Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 51 ratings and
75 reviews & complaints.
Contact Information:
Kohl's
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
855-564-5705 (ph)
www.kohls.com
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