I Love Kohl's
BATTLE CREEK, MICHIGAN -- My husband and I shopped at Kohl's on several occasions before Christmas, and every time we left the store, I would tell my husband "I love shopping at Kohl's." Like I love flying on Southwest Airlines ... read full review10 Replies - Latest reply on 02/11/2012
RHINELANDER, WISCONSIN -- The cashier told me she made a mistake and forgot to ring up a pair of shoes so she had to make another charge. I told her if she would not made the mistake I would have received 2- $10.00 cash rewards ... read full review11 Replies - Latest reply on 12/19/2011
Every time I buy earrings at Kohls when I leave the store the alarm always goes off, and the cashier always say that will always happen. This is frustrating, it's like you are stealing from the store and everyone is looking at you. As much as I like your jewelery department I will not shop there again. 2 Replies - Latest reply on 06/07/2011Add reply
Corporate Refund Phoneline
I returned a watch without a receipt on Jan 17. The value was too high to get an in-store refund or credit, so I was issued a "Corporate Refund". At the bottom, it stated that "if you have not received ... read full review2 Replies - Latest reply on 02/09/2011
I recently shopped Kohl's "online". I have mobile disability. I purchased a large area rug and when received, the rug is much darker than Kohl's online image. So, it needed to be returned and that ... read full review11 Replies - Latest reply on 10/14/2010
Why would anyone shop at Kohls?
ILLINOIS -- I have been in a Kohls department store twice and that's 2 times too many for me. Who is idiotic enough to believe their policy of "everything is on sale"? When have you EVER seen their jewelry at full ... read full review33 Replies - Latest reply on 02/15/2012
Everytime I go to Kohl's there is hardly any sales people. The ones that are there are always waiting on 3 or 4 customers at once. They need to hire more people to wait on customers. 5 Replies - Latest reply on 06/22/2010Add reply
Quick customer responses
I recently purchased a green comforter set online that had a list price of 161.00 (est). I was able to find a coupon code which gave me 15% off the total as well as getting free shipping.
The next day ... read full review1 Replies - Latest reply on 05/14/2010
SAN MARCOS, CALIFORNIA -- My wife received a call from Kohl's about a week ago. It turned out she mistakenly had entered a wrong date for a payment. This was straightened out,
3 Replies - Latest reply on 03/14/2010Add reply
the late charge was removed. Subsequently, a letter was receive acknowledging this agreement. Then the phone calls started (about 5 per day for a week now) including Sunday morning at 7:45 AM. I spoke with a representative today who wanted to start this process all over again!!! I will never set foot in this store again.
I am here to state how inconsiderate people can be. I am a fitting room associate at a Kohls department store and cannot believe the things I have seen. WOMEN! do not release your used tampons in our ... read full review16 Replies - Latest reply on 01/02/2010
Destroy You Kohl's Charge Card
Destroy your Kohl's charge card right away if you have one. Even though you do AutoPay setup on MyKohl's Charge webpage, they sometime don't charge your bank acount (if already setup) and inform ... read full review11 Replies - Latest reply on 07/14/2013
Security and $5 Kohls Coupons
OXFORD VALLEY, PENNSYLVANIA -- Kohls has a promotion which has been ongoing, where you sign up your e-mail address and you get a $5 coupon via e-mail to print up and take into any Kohl's and they will take $5 off your purchase of $5 ... read full review3 Replies - Latest reply on 12/08/2009
VIRGINIA BEACH, VIRGINIA -- I've just returned from a most pleasant experience at Kohl's.
3 Replies - Latest reply on 01/08/2009Add reply
Over Christmas, my mom received a gift from her secret santa. It was a pair of gaudy earrings, and a pair of men's slippers. Yes, you read that right, someone gave my mom MEN'S slippers as a gift.
Needless to say, the slippers were too big. She also discovered that one of the earrings was broken.
She had not had time before to return them, since she just had surgery, right before Christmas.
Today, we decided to do a little shopping, and make the (dreaded, I thought) trip to the store.
The gift giver did include a gift receipt, but it was for the slippers only. Strange, but I guess we would deal with it.
Not only was the returns dept personnel extremely friendly, the transaction went smoothly. She decided to exchange the slippers, and Kohl's let her return the earrings as well, due to one being broken.
Kudos to Kohl's for their excellent customer service!
WATCHUNG, NEW JERSEY -- Kohl's is the only store that has the returns counter situated in the very back of the store. There is no way to return an item in the Kohl's of Watchung, NJ in under 20 minutes. First of all, it takes time to park in their too small, always congested parking lot. Then, it takes 5 minutes just to walk to the back of the store, in a hidden area, to make a return. There is ALWAYS only one person working the return counter, and ALWAYS a line.
9 Replies - Latest reply on 07/14/2008Add reply
Why can't consumers make returns at the front end of the store? Is it because there are ALWAYS lines up front, too? There are never enough cashiers available. By cutting costs in customer service and convenience, Kohl's will continue to lose business.
I can't stand going this store any longer.