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Kohl's Consumer Reviews - Page 3

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Worst Customer Service Ever!
StarStarStarStarEmpty StarBy -
Rating: 4/51 - Consumer improved rating by 3 stars

The most helpful reviews and complaints are factually correct, include details from your firsthand experience, and have photos. Placed order # ** thought my new shipping address was saved end up finding out my order is being shipped to an old address. Called your customer service believe rep's name was Jean. She mentioned about 3 times during the conversation. It's my problem because I placed the order and there was nothing they could do. Rep even told me to try my luck at post office and FedEx. Never experienced such bad customer service. Very disappointed customer.

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No Longer Providing Boxes
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WESTLAND AND NORTHVILLE, MICHIGAN -- I again this year did the bulk of my Christmas shopping at Kohl's. I did this in Oct. 2014 so when no boxes were available I figured it was too early for them yet. On Nov. I went back with my receipt to pickup boxes for my purchases but was told they no longer provide boxes. They say they are being green. I say this is BS, they are saving money at their customers expense. I'll have to consider a different company for next year's shopping.

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Can I Still Expect Great Things?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Either I'm having a bad week, or I'm just being picky. I can't decide. This is my second complaint in two days. Kohl's has been my favorite store for a long time now. The customer service is bar none, and the return policy can't be beat. Lately, however, I've become a little disenchanted with the prices and quality of the merchandise. Not enough to stop me from shopping there, but enough to make me feel less enthusiastic.

Adding to my recent disappointment is an email that I received yesterday containing the following information: "As of March 5 we will only be able to provide you one form of your statement, either paper or online. If you prefer to receive paper statements you can continue to do so, but your electronic version of your statement will not be available on My Kohl's Charge. All other functionality remains the same. Remember, you always have the ability to opt out of paper statements, which will allow you to retain your easy access online. This results in your ability to view the statement right away."

Why? I'm sure there are Kohl's customers who still prefer paper statements. Why should they have to forfeit the convenience of viewing the transactions online during the billing period? For a company that provides such excellent customer service, I find it ironic that they would deprive their customers of this simple convenience. I hope Kohl's reconsiders this decision. I will not be giving up paper statements. Maybe it's old-fashioned and I'm stuck in a time warp, but I prefer receiving my bill in the mail. I will miss viewing the transactions online, but apparently that's the price I must pay for having the bill mailed to my home.

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Attention all Kohl's Customers!
By -

Hey all you Kohl's Customers out there! My name is ** and I work the registers at the Kohl's in my town. After going through and reading all your complaints all I can do is raise an eyebrow and laugh. Seriously. Oh my God. Who do you think you are? Do you honestly think that Kohl's gives a CRAP if you decide not to shop there? You. This one person with your ninety dollar purchase. The store I work at makes a quarter of a million dollars a day. I doubt that they will even shed a tear at your imminent departure from our premise. Let me let you in on a few facts about Kohl's.

1) It sucks to work there. It really, really, really sucks to work there. You think we want to ask you to sign up for a Kohl's card? No. We don't. We get a one dollar incentive if you open one but that is hardly enough to motivate us. However, if we don't get some our managers will ride our asses all the way out of the store because THEY DO get bonuses. Significant ones. And no, we do NOT get incentives for e-mail. But we still get in trouble if we don't.

2) We are poorly scheduled. It is not the employees fault if there's no one there to accommodate you. Go beat out the managers because we're just as pissed. We get one person at register and there's a line halfway round the store. Meanwhile all the managers are in the office on Facebook and on their hour long lunch. They don't care. We do the best we can but you hardly make it easier.

3) We're not trained. Half of the people on register don't even know how to work it. They pull people who are not hired to work register and throw them behind them because they don't schedule or hire enough people. This affects you because you get some lick who doesn't know crap about anything and meanwhile the dressing rooms are overflowing, the department is empty and the customers just keep get pissy.

So, what did we learn? Generally we really don't care. I'll be honest. You can say whatever you want about me being a bad employee but the hard facts are, no one there really gives a crap about you. You are there, as far as we're concerned, to make our lives harder. And you do on a daily basis. You seem to try. You get so creative. So, get the hell out of Kohl's. Go shop somewhere else. We don't give a crap.

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Security and $5 Kohl's Coupons
By -

OXFORD VALLEY, PENNSYLVANIA -- Kohl's has a promotion which has been ongoing, where you sign up your e-mail address and you get a $5 coupon via e-mail to print up and take into any Kohl's and they will take $5 off your purchase of $5 or more. I sent for one, so did my daughter. It states on the coupon one per household, but when I went into Kohl's and used the coupon the cashier asked me if I wanted to sign up my e-mail address, I informed her that I had done that already, which is how I got the coupon I just handed her. She asked if I had an alternative e-mail address, I said I did, she told me to give it to her, which I did.

A week later I got another $5 coupon. This happened on several occasions, and since I have AOL I have 7 e-mail addresses, and I have several through work so when I would tell the cashiers that I already sent for a coupon (or two, or three) they would tell me to give them another e-mail address.

Last week as I was checking out, using a coupon, the store manager approached me and told me that security said they could not accept any coupons from me in the future. That I had been using more than their limit of one. I told the manager that I knew it said on the coupon a limit of one per household, but that the cashiers continued to ask me for new e-mail addresses. It was almost like they got a bonus for signing up new people. I told her that I was content to have the first coupon, but that they said I could sign up more than one. And this was not just one cashier who asked me for an alternative address, it was several different ones.

I am not scared to even enter Kohl's, although it is (was) my favorite place to shop. I figure security has red-flagged me. I will never give a Kohl's cashier another e-mail address of mine, and I am now uncomfortable about signing up for any offers that need my e-mail address. All well and good that Kohl's has a limit of one of those coupons per household, but do not have your employees ask for additional e-mail addresses and act like it is perfectly okay to get more than one coupon.

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Discover Card Approved/Declined
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I recently placed a Kohls.com order which went through with no problems on the internet. Just a little while later I received an e-mail stating that there was a problem with my order and it had been canceled. I called customer service who told me that my credit card had been declined. To shorten the story, I had to put Kohl's on a 3-way call with Discover. My credit card company told them that the transaction was approved but Kohl's would not honor it. We had to get a merchant code from Kohl's in order for the transaction to drop off of my credit card (it was holding up my credit line under pending transactions).

This time, I called and placed the order over the phone with a representative who was very apologetic about what I had already been through. The order processed on the phone and everything cleared. A while later, I received another e-mail stating that my order had been canceled because of the same problem.

A week later, the charge was still pending on my credit card. I had to go through everything AGAIN...a 3-way phone call with Discover and Kohl's in which Discover told them once again that the transaction was approved. Kohl's would not honor it and we had to once again get a merchant code in order to drop the charge. They also stated that they have no way of knowing why it was not approving on their end. Really?? I told the Kohl's rep, **, I would just be placing my order with another company and she did not seem at all perturbed by the idea...quite agreeable, in fact.

Now the first time this had happened I had sent an e-mail to Kohl's customer service letting them know what had happened. They had replied with a very apologetic e-mail and offered me the same discount/pricing that I had on my first order. The second time this happened I sent another e-mail stating how furious I was. That was three days ago and I have not heard back from them. By the way, I placed my order with Fingerhut, saved $10, and the order went through just fine with the same credit card. Highly dissatisfied!!

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Being Followed Closely
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARINA, CALIFORNIA -- I was followed everywhere I go when I shop in this store, maybe because I was carrying my other shopping bags from other stores. I don't drive and just commute in a bus so I have to carry bags when I go to stores. It was very obvious how I am closely followed because every after announcement with codes, there was a staff that checks on me in every department of the store I go. I felt sad because I am not a bad person and I don't steal. So, I just cancelled my Kohl's credit card and never returned to the store again.

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Kohl's Cash
StarStarStarStarEmpty StarBy -
Rating: 4/51

VIRGINIA -- I am a former Kohl's employee and just wanted to give customers some insight. When using or receiving Kohl's cash, you will automatically lose the coupon or value. This change in the policy has been in effect since April. The best bet is to do an even exchange for an item of the same retail value. I know this stinks but it is a corporate policy and change. When doing a return the cash register already comes up with return value and any discounts you have used.

I cannot tell you how many associates have quit and walked off the job because of problems with this policy, it's not worth getting cursed out or disrespected by customers. Just something think about the next time you are in any store and are about to make a scene.

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False Arrest/False Imprisonment/Tampering with Evidence
By -

2010 - LOSS Prevention stops a beautiful friend of mine and takes her to a back room aka security office where she was held against her will for over an hour. What happened in this backroom was very bad and she is in my heart and prayers daily! I reviewed the surveillance tapes and found that they have been altered and made to look like she was only held there for 7 minutes prior to the police showing up. My friend was falsely arrested and emotionally traumatized at Kohl's in Sarasota aka University Parkway and to this day is still emotionally damaged by their only (Male) Loss Prevention personal working that day.

One thing I would like to know is why a company of this magnitude has the capability of installing surveillance cameras all over the store (able to zoom in and able to read the time on your watch!) but they failed to turn over any video surveillance of her leaving the store or the backroom and a representative for Kohl's states that there are no Surveillance Cameras in the Backroom aka Security Office or are they? (hint).

I build computers and ROMs as a hobby. I will never stop using my commodore 64... Till I speak again on another injustice peace to all and believe/follow in your hearts. You have the opportunity to make this a really Great world to live in. FYH's not $! For those who have ears let them hear and for those who have eyes let them see.

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Why would anyone shop at Kohl's?
By -

ILLINOIS -- I have been in a Kohl's department store twice and that's 2 times too many for me. Who is idiotic enough to believe their policy of "everything is on sale"? When have you EVER seen their jewelry at full price? Or any other other item in their store at full price? NEVER!!! That's because they believe the public is gullible enough to be their idiotic policy that goes something like this...

Kohl's wants $10 for an item, so they mark it up to $15 and tell you it is on sale at 33% off. The stupidity of the people that believe this amazes me. And their quality!!! What a joke. Try shopping Macy's, Neiman Marcus, Nordstrom, etc. and you'll find quality. Kohl's is comparable to K-Mart with about the same amount of style. If you're looking for name-brand kitchen things (Pyrex, etc.), Wal-Mart is about 22% cheaper and they don't try making you look like an ass by saying it is 33% off or such clap trap.

I almost fell over when I heard Vera Wang is now signing her name to Kohl's merchandise. I'll bet my life she has never seen anything they are offering, she's just cashing the royalty checks. Want proof? She also designs mattresses now. How the hell much does Vera Wang know about mattresses? She just sits back and collects royalty checks. You'll notice Kohl's does not carry true designer brands such as Ralph Lauren, Armani, etc. That is because REAL designers wouldn't have anything to do with a schlock-house such as Kohl's.

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Kohl's Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 29 ratings and
53 reviews & complaints.
Contact Information:
Kohl's
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
855-564-5705 (ph)
www.kohls.com
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