COLUMBIA, SOUTH CAROLINA -- I placed an order for a Christmas gift on Nov. 24th online and received the confirmation email with order. 2 days later I received an email with tracking stating my order had shipped with the tracking number and should be received Dec.3. So as on Dec.3 I checked the tracking and it stated label created. I called customer service and they stated the item was out of stock and would be back in stock in 3 weeks. So what exactly was being shipped to me and why did my order status on Kohl's website state completed. So I asked for a refund and was informed it would take 7 days.
Well on the 7th day I called back and was informed the case was closed in error. However I still have no refund and no product.. This has been the worst online shopping experience and I still haven't received my refund and it's Dec.12. So after speaking with 4 associates and waiting on a callback that was supposed to be received within 24 hours I have become completely upset with this company..
FRIENDSWOOD, TEXAS -- You wonder why you never earned a single dollar ever since opening the Kohl's cash reward card? This is because the WHOLE program is a SCAM!
If you do not accumulate 100 points (spend $100) within ONE month, you will lose ALL points earned under 100 points. Then if you decide to return an item the next month (Keep in mind, you were UNDER 100 points on the month when you purchased the item), you will be NEGATED the X amount of points you earned when you purchased that item. So what will happen next month is that your account balance will be in NEGATIVE points earned which will cancel out the purchases you make the next month. And this is how the scam loop continues.
Example: If I purchase a handbag for $80 on 03/25/14, I will have earned 80 points. I will not purchase anything else this month so beginning of April, my account balance will be 0 points. Today (04/09/14), if I return my handbag (purchased on 03/25/14) my rewards card balance will be NEGATED 80 points which will make my balance -80.
They are taking away points which the customer NEVER received! This is a outright SCAM! Kohl's have lost me as a customer until they resolve this scam!
Ordered a couple gift cards for Christmas, Kohl's checkout allows people to add a message so I decided to add. Order arrived quick, BUT they were the WRONG design, contained NO messages and did NOT arrive in gift boxes. Emailed company, took forever to reply, nothing was resolved. Just excuses.
Apparently Kohl's has been known to be a joke with gift orders since I found other complaints about how even if you pay for gift wrapping they don't even gift wrap it for you and instead they just put things in a Kohl's box and that's it. My orders didn't even get put into boxes, if I had known that I would've just went to the store and buy the gift cards as is instead of waiting around.
ONLINE -- As many know Kohl's had their Black Friday sale the entire week of Thanksgiving. I decided to get some shopping out of the way and purchase luggage online from Kohl's Tuesday the 26th. Hours later I get an email saying they cannot process the order I spend a great deal of time creating. Then, I try again Thursday and everything is fine until Sunday when they say 1 of the 2 luggage items I purchased is sold out. WHY DID YOU LET ME PURCHASE IF YOU'RE SOLD OUT?!?!?
Furious I wrote Kohl's online. If I would have know my order wouldn't be fulfilled I would have purchased elsewhere. Kohl's customer service online basically told me "oh well." Then, this week I get another email saying the other luggage is sold out. What's the point of shopping at Kohl's if 2 weeks later I'm going to find out none of my items that I already paid for are in stock?!? Worst customer service ever. Stay away from Kohl's!!
SPRING, TEXAS -- Kohl's won't let you use your extra 20% off for Kohl's bucks. This is bad business, totally unfair. I would never have bought anything from them had I known this is the way they do business. Also, I returned the item and most of the items I purchased with the Kohl's Cash. They took the Kohl's cash off of my return amount and would only give me store credit for the items I returned using Kohl's cash. Talk about a rip off, no more shopping there for me. They think customers don't matter. They will eventually go the way of Mervyns, out of Business!!!
ATLANTA -- I have had account with Kohl's since 2003. Never been late. Always paid on time. Due to hardship I called. Spoke with customer service representative. I was put on hardship program for 2 months after that my account will be reopen. I call to reopen account. Was told within 24 to 48 hours my account would be reopen. Never open the account. I later called back. Was told they had closed my account. Turned it over to collections. I was told the other representative misled me. Why have someone mislead a loyal customer? They are able to see payment history since 2003. It was a lot of horse play from person to person.
Immediately emailed after order charged my debit card the full amount instead of crediting my order with the merchandise return gift card I used. I explained the problem in detail but nothing and now they just keep on telling me how to enter a gift card which any two year old can do which is making me livid because they aren't taking me seriously or my business.
All I want is my credit towards my order but now they say it is too late which is bogus because I used to work in a department store and there is so many ways around it but that would require thinking and work so let's just tell this lady how to enter in a gift card online 3-4 times. That should make her happy. NOT!!!! I personally believe they had a system glitch because the credit was definitely applied until the order was finalized then it disappeared and I got charged the full amount.
PADUCAH, KENTUCKY -- My daughter-in-law bought me a mattress topper for Christmas. It was the wrong size. She took it back to exchange it and the employee was very rude to her. She told her "no you cannot exchange it." The topper was a Queen and she was going to exchange it for a Full-size. My daughter-in-law got irritated and left. I returned it and had to pay $30.80 more for it. She bought it on Black Friday so they said "no we can't make an even exchange." That is stupid, I was bringing back a Queen-size for a Full-size and couldn't exchange it, that is so wrong.
BATTLE CREEK, MICHIGAN -- My husband and I shopped at Kohl's on several occasions before Christmas, and every time we left the store, I would tell my husband, "I love shopping at Kohl's." Like I love flying on Southwest Airlines because they are so service and customer friendly, I think Kohl's fits the same need in the retail business. I always leave your store feeling good about the discounts, return policy, merchandise, and overall service. I give Kohl's an "A+" rating for making my holiday shopping a positive experience. Thanks so much.
2010 - LOSS Prevention stops a beautiful friend of mine and takes her to a back room aka security office where she was held against her will for over an hour. What happened in this backroom was very bad and she is in my heart and prayers daily! I reviewed the surveillance tapes and found that they have been altered and made to look like she was only held there for 7 minutes prior to the police showing up. My friend was falsely arrested and emotionally traumatized at Kohl's in Sarasota aka University Parkway and to this day is still emotionally damaged by their only (Male) Loss Prevention personal working that day.
One thing I would like to know is why a company of this magnitude has the capability of installing surveillance cameras all over the store (able to zoom in and able to read the time on your watch!) but they failed to turn over any video surveillance of her leaving the store or the backroom and a representative for Kohl's states that there are no Surveillance Cameras in the Backroom aka Security Office or are they? (hint).
I build computers and ROMs as a hobby. I will never stop using my commodore 64... Till I speak again on another injustice peace to all and believe/follow in your hearts. You have the opportunity to make this a really Great world to live in. FYH's not $! For those who have ears let them hear and for those who have eyes let them see.