Kohl's Consumer Reviews - Page 3

MARYLAND -- Kohl's customer service is horrible. They cut off your online account access, if you are late with your payment, which is insane. They refuse to allow you to pay your bill online if your late, so how can you pay you ask? You must pay by phone or go in the store, and every CSR that answers the phone will only accept your credit card information to pay your bill over the phone. Online access is only for "certain" customer.
Trust me, they are not worth the headache, go to MACY's. I called Customer Service a total of 5 times, and spent over 2 1/2 hours on the phone, and I still have not paid my bill because the Kohl's CSR refuse to assist me.

BUCKTOWN, ILLINOIS -- I tried to exchange a defective electronic product, that I purchased at a discount over Christmas season, for a non-defective product and they asked me to return it for my money back ($60) and asked me to go online and purchase it again for the undiscounted price of $150.

That is 2.5 times what I originally purchased it for when it was THEIR store product that was defective. Now I need to buy it at almost 3 times the cost? Thanks for the misleading exchange/return policies and for trying to squeeze us for more money. #PennyCounters. Even the lady next to me was asked to pay the financial difference of her defective product that was purchased at a discount for the non-defective one that was no longer on sale.

ANYWHERE, OHIO -- This is the second and last time I have had online order issues with Kohl's. I decided not to shop there again, but received a surprise email with 30% off offer. First, they offer ship to store instead of paying a shipping cost, but nothing I ever want to order is available for this option. I decided to order an item on sale and use the discount to offset the shipping cost. Order placed and confirmation received. Now, I get another email that my order has been cancelled as the item is no longer available. This is unacceptable. Reminder to self: do not ever be tempted to shop at this store again.

ANYWHERE, NEW YORK -- This is the second time that Kohl's has canceled an online order I placed saying it is no longer available. The idiotic policies of this store have my head spinning. An item I wanted was shown on sale when I looked online at a great price so I traveled (20 miles one-way) to the store in order to purchase. In the store, the item was a much higher price. I inquired at customer service and was told, “Yes, that low price was only online,” HOWEVER, I could go to the in-store kiosk and order my item and get free shipping. Now mind you, the item I want is right in the store in the desired color and size but if I purchase it, I will pay $9.00 more than the online price.

So now I have to order said item from the kiosk and wait for it to be delivered. What possible sense does this make?? Now this week, I went through the same thing when I saw a great price online but again, the store price was much higher. So once again, I go to the store and order from the kiosk. That was 2 days ago and tonight I receive an email from Kohl's stating that the item is not available - even though the sale went through 2 days prior.

Kohl's is really becoming way too work to bother with. The length of sales is inconsistent, stupid coupons, different pricing online and in store. I could go on. I wish I never had to shop at this store again. And while I'm at it, the quality of their clothes is horrible.

ANCHORAGE -- Before my wife was diagnosed with a stage 4 terminal and aggressive rare cancer she made purchase of $126.03 per our Visa card statement for sundry socks and underwear items at the local Kohl's store. We left the state for cancer treatment, and she never removed items from the original Kohl's bag. Upon my return to state after her death, I found the bag with all tagged and unused items. No receipt in bag, but I found charge in the amount of credit card purchase. Kohl's advertises itself as "hassle-free" for returns, but it is the ONLY department or online outfit that was a hassle.

They refused to consider my circumstances and credit card statement and were unmoved by my explanation that only my wife knew where the receipt was, and I have never successfully mastered the art of communicating with the dead. I returned over $2,500 worth of wife-purchased items to Macy's, Nordstrom, Bed Bath & Beyond, Land's End, LL Bean, Eddie Bauer, Swimsuits for All and others I can't recall. Every single one accepted returns for full refunds without hassle, and none of them refer to themselves as "hassle-free".

I did receive a reply from Marquita ** at Kohl's including this line: "I have requested that a member from the store's Executive Team respond to you within five business days regarding your experience." That was on June 9th, 2017. Still have not heard back almost a month later. Moral of story: When a company has to state something everyone assumes goes without saying whether it be about its "hassle-free" return policy or its "fair and balanced" news, expect the opposite is true.

ANNAPOLIS, MARYLAND -- Ordered a Humidifier through Kohls.com. In a week Transaction status said delivered, but I never received the product. When I called customer service, they told me to ask my neighbors and the local post office, so I called about 7 UPS offices and they did not have any idea. When I checked the transaction status after a week, it showed that the product was being sent back to the seller.

I called customer service again to find that the product got damaged during shipping and was being sent back to the seller. I contacted customer service again and they told me that I will receive a refund after the product returned to them. It has been 2 weeks and the transaction status still shows product on the way and I never received a refund. Every time I call customer service, they say different things. NEVER, NEVER ordering anything from Kohls.com.

COLUMBIA, SOUTH CAROLINA -- I placed an order for a Christmas gift on Nov. 24th online and received the confirmation email with order. 2 days later I received an email with tracking stating my order had shipped with the tracking number and should be received Dec.3. So as on Dec.3 I checked the tracking and it stated label created. I called customer service and they stated the item was out of stock and would be back in stock in 3 weeks. So what exactly was being shipped to me and why did my order status on Kohl's website state completed. So I asked for a refund and was informed it would take 7 days.

Well on the 7th day I called back and was informed the case was closed in error. However I still have no refund and no product... This has been the worst online shopping experience and I still haven't received my refund and it's Dec.12. So after speaking with 4 associates and waiting on a callback that was supposed to be received within 24 hours I have become completely upset with this company...

This letter is to complain about a frustrating experience with an order I placed on Kohl's.com. I purchased 9 items from a baby registry on December 30, 2013 via your website. At checkout, I changed to ship to address to my home. While reviewing the printed order confirmation at home yesterday, I noticed the ship to address had reverted back to the registrant's, which is no longer a current address. I called Kohl's customer service and upon explaining the issue, I was advised this happens often, I was offered an apology and assurance that the situation would be corrected.

The customer service representative I spoke with explained that a request would be sent to the fulfillment center and that within an hour, I would receive email confirmation of the correction. Upon checking my emails this morning, I realized I had not received any communication from Kohls.com regarding my order. I decided to contact customer service again, this time via email, and received an auto reply explaining that due to a high volume of requests, responses may be delayed and I was directed to contact customer service via phone for any time sensitive issues.

I picked up the phone, yet again, and called customer service, this now being the 3rd attempt on my end to resolve this situation. After an extended wait on the phone, I was connected with ** in customer service. I explained the situation to ** and also advised of my conversation yesterday with a customer service representative. ** was not as pleasant as the customer service representative I spoke with yesterday. ** was fairly adamant that he could not pull up the order without an order number.

After explaining I was on my lunch break, did not have it available and asking several times if there was alternate information I could provide to look up the order, he reluctantly looked up the order with my email address. ** advised no changes could be made, the order couldn't be canceled and that at this point, it will be up to the people who live at the address to be honest and reject the package. ** was not courteous and seemed unwilling to help.

When I asked for a supervisor or manager, I was abruptly placed on hold and transferred to **. Unfortunately, ** did not provide any further assistance or a resolution to my issue. I ended the call extremely livid not only because of the unresolved issue, but at the lack of service from the customer service team. At this moment, there is a package at your fulfillment center which has not yet shipped. However, due to your policies, the ship to address will not be changed. My assumption is that this policy is due to an automated fulfillment system which limits the opportunity of changing an order.

However, I cannot help but assume that somewhere in your fulfillment center, there are employees that could be contacted in an attempt to correct this situation. I understand there are no guarantees, but a glimmer of hope and an sympathetic customer service employee, doing everything they can to assist, would have made all the difference. I was not treated as a customer who supports the company, but was treated as a burden. This experience has left me frustrated, angry and unwilling to shop at Kohl's, in-store or online again. I will be canceling my email subscriptions and closing my Kohl's charge account.

Although my actions may seem extreme, I have never been this livid due to the lack of customer service from a company. I myself work in customer service and would quit my job if I ever treated someone the way I was treated today. All I'm left with at the moment is the hope that whoever receives my package will be honest enough to reject it, which is the pathetic resolution your customer service representative offered. In the meantime, I have to wait to see how this situation plays out and begin shopping yet again for baby shower gifts, which I can guarantee will not be at Kohl's.

Although I am just one person and cannot impact your company drastically, I can, and will, use social media as well as the internet to share my experience. Word of mouth is often underrated.

FAYETTEVILLE, GEORGIA -- Kohl's gives surveillance video to the Public:

A local resident feels like Mark Twain's quote "A lie can run around the world six times while the truth is still trying to put on it's pants" is especially true in his family's case ever since a video of his wife and grand kids aired on an Atlanta news station and went viral worldwide spreading misinformation about them.

The video alleges the Pike County resident found a wallet, handed the money to her sons and then went on a spending spree. In reality, all the money and other items in the change purse were returned to the rightful owner. "I just want people to know the truth," she said. "When I found the change purse, there was a gift card and a receipt on top of it and the license was in a pull out pocket. The video says I was handing out money, but I handed the receipt and card to my grandson so I could look at the license. My young grandson was excited because I said we could go to Game Stop after Kohl's."

The family wants to clear up the story but are scared to give out too much information about themselves since the video has been posted to thousands of websites where viewers have posted nasty comments, even death threats from sites such as AK47.net.

A simple Google search of 'Woman finds wallet" will result in more than 4.5 million videos, photos and web stories. Most of them are about Barbara and her 8- and 15-year-old grandsons and they tell only a part of the story, stating that the three found a wallet, passed the money out amongst them and never returned any of the contents. The original news story even encouraged people to call 911 and turn them in to be arrested. Many of the webpage comments condemn the woman and even threaten her life and that of the young boys.

"I tried diligently to locate the young lady from Mississippi and if additional video had been shown, it would show me walking around inside Kohl's with the wallet in my hand looking for the owner," said Barbara. "It would also show me waiting at the location where I found the wallet to see if the young girl exited or entered the store."

The three took the missing wallet, walked out of view of the front door surveillance tape and into the store. They took the wallet to the customer service desk, but hesitated to turn it in for fear workers would take the cash inside of it. Barbara called her husband, a retired fire chief, to ask him what he thought she should do with it. "He told me to bring it home since she was out of state and he would use his contacts with the sheriff and police offices to get it back to the owner," she said. "We thought since the license said she was from out of state and under 21 that she might be a college student and we were scared with the amount of cash in it that the customer service workers would take it."

Once home, the family searched Facebook and even called in a favor to a relative to look up the owner's phone number using information from the wallet. They called repeatedly over the next few days, expecting someone to return their call. They were excited when they heard there was a news story about a missing wallet, because they were hoping to find the owner.

"My grandmother taught me that when you find something that's not yours, you get it back to the rightful owner and that's what we were trying to do. This has really affected these two young boys," said their grandfather Wally. "Noah, who is 8, asked me if he was going to jail. He asked me why his Mimi was crying after they saw the news story."
Noah was the one who took the wallet to the Pike County Sheriff's Office after getting out of school. According to investigator Maj. David [snip] the wallet has since been returned to the owner.

In the original news coverage which aired just days after the wallet was lost, Joseph [snip] says "She's setting an example for her kids. What are they going to do the next time they see a wallet or they see somebody drop something?"

Well, the 8- and 15-year-old boys were tested on that when they found $60 cash inside Wal-Mart a few weeks after the lost wallet incident. They looked for a store security officer and when they couldn't find one, they called the Griffin Police Department and immediately turned the money over to Officer Andrew [snip].

MEDFORD, MASSACHUSETTS -- I used to shop from Kohl's. I am a customer since 2006. This week 02/19/13 I went there with my 2 kids, my husband and my friend. My husband was holding my baby stroller (2 month) before I made check out. My daughter want to go to the bathroom at this time my husband gave me my baby stroller and he took my daughter. After I paid for my purchase, I left Kohl's. Few second later I heard a rude woman asked me to stop. I shocked especially when she told me "you left with no paid items" then I follow her to the office.

My problem is: my daughter (3 years old) she put 2 cheap toys cost less than $8 on the bottom of my baby stroller. I tried to explain to her, "She is my daughter who put them there not me, and the stroller wasn't with me either. I didn't see the items trust me." But she don't care about what I'm saying. She accused me and she told me "how can I trust you? Maybe you saw them." I asked her many times to go back to the camera and see the tape, and she started yelling and screamed at me, threatening. She asked me to sign some papers or she will call cops to take me to the jail.

I was very scared because I don't understand a lot of her words and I can't defend of myself, because my English very weak. I started cry and I explain again and I asked her to go back to the tape, is no prove or evidence. But she didn't. I told her I am still sick I had a baby recently by cesarean section 2 month ago. I felt like I'm going to pass out, but I was thinking of my baby. She told me "sign the papers if you want go home today, I have power to send you to the jail thinking about your kids." (she said) My husband called many times but he came in the end and he tried to explain to her too he was holding the stroller not me.

But she never listened, she asked my husband to take the kids and my friend too out of the office, at the end before I sign the paper I don't know what exactly on it. I asked her to gave me a copies. She said "no way," and she took a picture of me like a thief, really I suffered injustice when I left the office I felt dizzy. I couldn't walk, but she was follow me and she asked my husband to took me away from the store.

Really really I felt very bad and I am still. I didn't sleep for two night, please I need your help, what I have to do in this case. I suffered injustice then I paid a fine later for something I didn't do it. (I'm sorry for any mistake I don't speak good English) maybe my heavy accent helps this lp woman treated me as a thief. I need your advices please.