I ordered a space heater. I received a box missing screws to assemble the heater, the user manual and the remote. They kept me on the phone for an hour and did not resolve the issue. They said they had to get with the manufacturer to see about the missing parts. The heater I purchased is out of stock. It seems it will never be back in stock. I was told to take the giant paper weight to the store and wait for them to investigate. I asked them to send me the next heater up from the one I ordered at the same price, ship it overnight and let's call it a day. Again, I was told that I would have to wait until they conducted their investigation.
What I requested is regularly done by companies who care to make their customer whole. I know this because I have worked for companies where the satisfaction of the customer comes first. I did not purchase the product from the manufacturer. I purchased it from KOHL's. Kohl's should get my issue resolved in a way that does not cause me any more money and wastes as little of my time as possible. Kohl's has a problem with their vendor and THEY should wait for a resolution from them.
They will not give me a manager's name and will not give me their full names. Both are shady actions of companies who deny the customer the ability to name those they spoke to fully. "Debbie?" "Debbie who?" " We have quite a few Debbies..." See how that goes?
My original post on Facebook has been hidden by Kohl's to "secure the nature of my order number." MY ORDER NUMBER WASN'T ON THE POST. I wonder how many posts they hide with flim flammy excuses such as that one. THANK YOU YELP FOR NOT ALLOWING BUSINESSES TO DO THIS. I have since re-posted on their page and will continue to do so until this is resolved..
I asked for a call back from a manager 3/3 I did not receive a call. I called Kohl's on 3/4 and while the young lady was very pleasant, she could not provide me with a managers name either. She could not help me in any way. Got the survey in an email today. One is the loneliest number. As of 3/5 no call. Maybe they're busy reading "Customer Service For Dummies." Hopefully if anyone else has a problem they'll have a clue as to how to handle it. BUYER BEWARE!
LOS ANGELES, CALIFORNIA -- The customer is always king.... Always, always and always. I was aware of Kohl's pricing "games" a long time ago. However because I have a kohl's credit card, I also receive their $10.00 off "anything" coupon in my mailbox and I also get Kohl's coupons in my email and I also receive Kohl's coupons in the newspapers. These coupons can be combined or stacked all together for "one purchase".... It is part of the fine print on the coupon and on Kohl's policy webpage. I.e. Coupon for $5.00 plus $10.00 plus 20% off are all separate offers that can be combined, for one purchase of $30.00 of merchandise.
The best way to shop at Kohl's is first "decide what you want." Let's say that you want jeans, well just make sure you buy only brand name jeans (like Lee's, Levi's, etc) and then compare those prices with JC Penny, Walmart and etc. Then deduct the brand name jeans "price" with the Kohl's coupons and see what your cash price will be... If you end up paying just $5.00 for a pair of lee's jeans priced at $40.00... Then you paid $5.00 or less (sometimes).
Don't buy things that you don't really want.. Waste of your money. Be a comparison shopper... Or else do not buy the stuff.. Just wait it out. You can keep an eye on Kohl's prices on their website and keep checking for sale "prices" and check the expiration dates on your coupon(s) and the apply all the coupons on that purchase -- either online or at the store. If you only paid a few dollars for brand name clothes, then you did ok. However if the Kohl's coupons do not help you then do not use them and do not buy what you wanted at Kohl's.
The reality is that the net cash prices at Walmart are "a lot cheaper." It's a fact. Walmart does price-matching with anyone. Kohl's, JC penny, etc. There are other pricing tactics you can use to save money also. Buying what you want and in the size you want. And then wait for a sale. Return the item at the service counter and then buy it right back at "that day's sale price." Kohl's, Walmart, JC Penny, Target, etc, etc. All allow that.
In the end... Retailers need to move inventory. Because they have made purchase commitments to buy millions$$ of dollars$$ of merchandise... And they must must must sell that stuff... Or they will lose their contracts with all the manufacturers. The customer is always king. Always, always and always.
ONLINE, MISSOURI -- I have had the worst experiences that I have ever had with Kohl's. Not only have I been on the phone (for Kohls.com orders) more than a handful of times for more than 30 min at a time over silly little things that could have easily been fixed but I have talked to some of the rudest "customer service" representatives that you have.
It all started with cyber Monday and Kohl's cash (that was stated $15 for every $50.00 spent online) but apparently it was wrong. I called and asked why we did not receive our Kohl's cash with our order that was placed on cyber Monday (but didn't get until almost 3 weeks later) and the guy (the only one that was nice) was really nice especially since I was on hold for almost 2 hours and went ahead and honored our Kohl's cash but I would have to call back when I got an online order ready to redeem the Kohl's cash. It all went downhill from there.
I was on the phone with someone last week (on Thur 1/3) and she charged my card almost $50.00 more than it was supposed to be. I called once again the next day and argued with a guy for more than 20 min over the ordeal and he could not fix it. I even asked for a manager and he would not put me though to one. So now I get to take more time out of my day to go down to my bank and have them fight with you all to fix this.
I do not want nor do I wish to receive any more "Kohl's cash" from your company because it has been nothing but a hassle for me but I did want to let you know that you have lost our business and I will be writing a review about the awful experience that I have had with your company. I truly hope that you all can get it together because this was just ridiculous! Thank you for wasting my time once again....
NEWBURY PARK, CALIFORNIA -- I "highly suggest" anyone applying for a cashier's job with Kohl's "Read" the very fine print. Training is a joke! They put you a register, hand you a 3 ring binder. And after that, you're on your own. Much is left out & next thing you know, you have a problem that was not covered in the binder. Gave a unauthorized senior discount. Total discount came to $1.09. The treatment I got (in front of other customers) was completely unprofessional. Next thing I knew I was in the store manager's office. He picked right where the (as they call them E3's) left off.
I have never been treated or spoken to ever. I stood up, took $1.10 out of my pocket, put it on the manager's desk & told him this was the money that Kohl's thought I stole. And walked out. The real kicker was, I'm hearing impaired. The E3 that was on put me on register with almost "0" sound. I asked her if there was a way to turn up the volume. Her response was, "I have no clue." Will look into it & get back to me. This happened 12/26 & now being 1/4/14 I still never heard back. All management are so far over their heads. Rules & polices change with each E3. Ask questions (which management hates.)
Make sure all is made clear to you but don't plan on it. The Store Manager is a complete embarrassment. Product can lay on the floor for days. He has made Wal-mart look like a palace. All I can say is made aware of lack of proper training & there no one to cover your ** when you make a mistake. Think twice before you say yes to taking the job.
Lastly, I have put in 3 calls to the district manager, who has never called back & if you call the hotline, be prepared to all the work that is needed on a complaint. They are just like Kohl's, "worthless" & the hot line will be of no help. Kohl's, I assure you, your complaint will get no action of any sort. And I expect no response from any level of Kohl's so called upper management. In short, if you take the job, there is no one take cares & will do nothing to cover your back. In other words, you're on your own.
I recently placed a Kohls.com order which went through with no problems on the internet. Just a little while later I received an e-mail stating that there was a problem with my order and it had been canceled. I called customer service who told me that my credit card had been declined. To shorten the story, I had to put Kohl's on a 3-way call with Discover. My credit card company told them that the transaction was approved but Kohl's would not honor it. We had to get a merchant code from Kohl's in order for the transaction to drop off of my credit card (it was holding up my credit line under pending transactions).
This time, I called and placed the order over the phone with a representative who was very apologetic about what I had already been through. The order processed on the phone and everything cleared. A while later, I received another e-mail stating that my order had been canceled because of the same problem.
A week later, the charge was still pending on my credit card. I had to go through everything AGAIN...a 3-way phone call with Discover and Kohl's in which Discover told them once again that the transaction was approved. Kohl's would not honor it and we had to once again get a merchant code in order to drop the charge. They also stated that they have no way of knowing why it was not approving on their end. Really?? I told the Kohl's rep, **, I would just be placing my order with another company and she did not seem at all perturbed by the idea...quite agreeable, in fact.
Now the first time this had happened I had sent an e-mail to Kohl's customer service letting them know what had happened. They had replied with a very apologetic e-mail and offered me the same discount/pricing that I had on my first order. The second time this happened I sent another e-mail stating how furious I was. That was three days ago and I have not heard back from them. By the way, I placed my order with Fingerhut, saved $10, and the order went through just fine with the same credit card. Highly dissatisfied!!
MINNEAPOLIS, MINNESOTA -- I am a former Kohl's associate at a location in Minneapolis, MN and I am here to tell you how horrible customers can be. To all you pigs out there, please do not urinate and crap in the fitting rooms and wipe yourself with merchandise. The fitting rooms are not bathrooms and it was not pleasant when I had to clean up your mess. Parents, the toy department is not a daycare center. Do not leave your kids in toys to rip everything open while you go off and shop in another department. Have control of your kids instead of letting them run wild throughout the store like it's a playground.
If returns are being made without a receipt, you do not get back the amount you paid. The register gives you the lowest sale price in the last 60 days. That part is just something to think about the next time you make a scene and decide to call the customer service clerk a minimum wage puppet. Just because some people work minimum wage in retail, it does not give you the right to treat us like trash. Whether you like it or not, associates have to follow company policies.
Also, when a return is being made in which you earned or used Kohl's Cash, then that Kohl's Cash is deducted from the return amount. Just thought I'd shed some light on a few things. So glad I work for TJ Maxx now. It's a much better company to work for and the customers are not as rude and inconsiderate.
Never get a Kohl's charge! It looks like it maybe a good deal when they offer you a 30% discount for signing up for Kohl's charge. However, the interest is very high (24.99%) and they turn you over to a collection agency immediately that can't be good for your credit score.
I am a Kohl's charge owner. I have been in a dispute with them about my charges for more than 3 months now. I got charged on Koh'ls charge and paid it off in full according to the receipt that came from a Kohl's cash register. I have been receiving bills ever since that were much more than $0. The first one was even higher than my credit limit. I tried to reason with the customer service people. No luck. They were not helpful and probably are trained to extort extra money for Kohl's because as far as I know their stores are not very busy.
Finally I filed a complaint with C F P Bureau. I hope it will finally get resolved. However, if you wouldn't like to get through a nightmare like this one, pass on Kohl's charge. There are a lot of other retailers that offer good deals and in fact are more ethical. Personally, I am not going to shop at Kohl's ever again.
MARINA, CALIFORNIA -- I was followed everywhere I go when I shop in this store, maybe because I was carrying my other shopping bags from other stores. I don't drive and just commute in a bus so I have to carry bags when I go to stores. It was very obvious how I am closely followed because every after announcement with codes, there was a staff that checks on me in every department of the store I go. I felt sad because I am not a bad person and I don't steal. So, I just cancelled my Kohl's credit card and never returned to the store again.
VIRGINIA -- I am a former Kohl's employee and just wanted to give customers some insight. When using or receiving Kohl's cash, you will automatically lose the coupon or value. This change in the policy has been in effect since April. The best bet is to do an even exchange for an item of the same retail value. I know this stinks but it is a corporate policy and change. When doing a return the cash register already comes up with return value and any discounts you have used.
I cannot tell you how many associates have quit and walked off the job because of problems with this policy, it's not worth getting cursed out or disrespected by customers. Just something think about the next time you are in any store and are about to make a scene.
2010 - LOSS Prevention stops a beautiful friend of mine and takes her to a back room aka security office where she was held against her will for over an hour. What happened in this backroom was very bad and she is in my heart and prayers daily! I reviewed the surveillance tapes and found that they have been altered and made to look like she was only held there for 7 minutes prior to the police showing up. My friend was falsely arrested and emotionally traumatized at Kohl's in Sarasota aka University Parkway and to this day is still emotionally damaged by their only (Male) Loss Prevention personal working that day.
One thing I would like to know is why a company of this magnitude has the capability of installing surveillance cameras all over the store (able to zoom in and able to read the time on your watch!) but they failed to turn over any video surveillance of her leaving the store or the backroom and a representative for Kohl's states that there are no Surveillance Cameras in the Backroom aka Security Office or are they? (hint).
I build computers and ROMs as a hobby. I will never stop using my commodore 64... Till I speak again on another injustice peace to all and believe/follow in your hearts. You have the opportunity to make this a really Great world to live in. FYH's not $! For those who have ears let them hear and for those who have eyes let them see.