LANCASTER, PENNSYLVANIA -- My husband bought two pairs of Docker pants from Kohl's not even a month ago for a golf trip and did not wear one of the pairs, so He asked me to return them for him. I asked if he had kept the receipt. Of course he did not but I was hopeful because of Kohl's fantastic marketing campaign they have running about their fantastic return policy. I had the credit card that my husband used and all of the tags were attached to the pants. I went up and explained that I did not have the receipt and she scanned the pants and said "oh these pants are old... They are so old they don't even scan in the system any more."
She proceeded to try to swipe the card but she said that this card was not the right one. I said "oh well maybe he used his bank card I wasn't sure." She said there was nothing she could do without the right card. So I went to the Dockers section and found the same pants, the numbers matched and everything, I talked to the sales associate in the men's department and she asked me if I wanted her to come back since she usually works in the customer service area. I said "no I shouldn't have a problem since I found the pants and I didn't care if I got merchandise credit."
I took both pants to the counter and showed them to her and she still proceeded to tell me the pants were different. I said the pants are the same the tags on the butt were the same, the numbers were the same except for the last digits of the sku since the pants were a different size. She insisted. I said that "this is ridiculous. I just want to return the pants." So I put the pants in the bag and told my mom as I walked away that it shouldn't be this hard to return and the customer service lady proceeded to say "well that is why it's so important to keep your receipt." I walked away and said "this is such bull."
I walked to the men's department and found the lady in the men's department and we went back to the desk, this was the third time for me and the woman that helped me in the men's department, found the pants got them to scan but did not match the card I had and she gave me a merchandise credit. I don't understand why this other lady had to make me feel like I was returning something soooo old that it didn't scan and gave me no other options. I was not happy and I don't understand why a company that has a return policy such as Kohl's wouldn't train the people in charge of returns on the policy or at the least show the customer a little respect when talking to them.
I don't think it should have taken me three times to return the pants. I also went back home and told my husband the story and he told me that when he bought the pants they didn't scan and the manager had to come over and told the associate to just ring up the other Dockers that my husband bought since they were the same price. This whole situation annoyed me.
WESTLAND AND NORTHVILLE, MICHIGAN -- I again this year did the bulk of my Christmas shopping at Kohl's. I did this in Oct. 2014 so when no boxes were available I figured it was too early for them yet. On Nov. I went back with my receipt to pickup boxes for my purchases but was told they no longer provide boxes. They say they are being green. I say this is BS, they are saving money at their customers expense. I'll have to consider a different company for next year's shopping.
Either I'm having a bad week, or I'm just being picky. I can't decide. This is my second complaint in two days. Kohl's has been my favorite store for a long time now. The customer service is bar none, and the return policy can't be beat. Lately, however, I've become a little disenchanted with the prices and quality of the merchandise. Not enough to stop me from shopping there, but enough to make me feel less enthusiastic.
Adding to my recent disappointment is an email that I received yesterday containing the following information: "As of March 5 we will only be able to provide you one form of your statement, either paper or online. If you prefer to receive paper statements you can continue to do so, but your electronic version of your statement will not be available on My Kohl's Charge. All other functionality remains the same. Remember, you always have the ability to opt out of paper statements, which will allow you to retain your easy access online. This results in your ability to view the statement right away."
Why? I'm sure there are Kohl's customers who still prefer paper statements. Why should they have to forfeit the convenience of viewing the transactions online during the billing period? For a company that provides such excellent customer service, I find it ironic that they would deprive their customers of this simple convenience. I hope Kohl's reconsiders this decision. I will not be giving up paper statements. Maybe it's old-fashioned and I'm stuck in a time warp, but I prefer receiving my bill in the mail. I will miss viewing the transactions online, but apparently that's the price I must pay for having the bill mailed to my home.
Hey all you Kohl's Customers out there! My name is ** and I work the registers at the Kohl's in my town. After going through and reading all your complaints all I can do is raise an eyebrow and laugh. Seriously. Oh my God. Who do you think you are? Do you honestly think that Kohl's gives a CRAP if you decide not to shop there? You. This one person with your ninety dollar purchase. The store I work at makes a quarter of a million dollars a day. I doubt that they will even shed a tear at your imminent departure from our premise. Let me let you in on a few facts about Kohl's.
1) It sucks to work there. It really, really, really sucks to work there. You think we want to ask you to sign up for a Kohl's card? No. We don't. We get a one dollar incentive if you open one but that is hardly enough to motivate us. However, if we don't get some our managers will ride our asses all the way out of the store because THEY DO get bonuses. Significant ones. And no, we do NOT get incentives for e-mail. But we still get in trouble if we don't.
2) We are poorly scheduled. It is not the employees fault if there's no one there to accommodate you. Go beat out the managers because we're just as pissed. We get one person at register and there's a line halfway round the store. Meanwhile all the managers are in the office on Facebook and on their hour long lunch. They don't care. We do the best we can but you hardly make it easier.
3) We're not trained. Half of the people on register don't even know how to work it. They pull people who are not hired to work register and throw them behind them because they don't schedule or hire enough people. This affects you because you get some lick who doesn't know crap about anything and meanwhile the dressing rooms are overflowing, the department is empty and the customers just keep get pissy.
So, what did we learn? Generally we really don't care. I'll be honest. You can say whatever you want about me being a bad employee but the hard facts are, no one there really gives a crap about you. You are there, as far as we're concerned, to make our lives harder. And you do on a daily basis. You seem to try. You get so creative. So, get the hell out of Kohl's. Go shop somewhere else. We don't give a crap.
OXFORD VALLEY, PENNSYLVANIA -- Kohl's has a promotion which has been ongoing, where you sign up your e-mail address and you get a $5 coupon via e-mail to print up and take into any Kohl's and they will take $5 off your purchase of $5 or more. I sent for one, so did my daughter. It states on the coupon one per household, but when I went into Kohl's and used the coupon the cashier asked me if I wanted to sign up my e-mail address, I informed her that I had done that already, which is how I got the coupon I just handed her. She asked if I had an alternative e-mail address, I said I did, she told me to give it to her, which I did.
A week later I got another $5 coupon. This happened on several occasions, and since I have AOL I have 7 e-mail addresses, and I have several through work so when I would tell the cashiers that I already sent for a coupon (or two, or three) they would tell me to give them another e-mail address.
Last week as I was checking out, using a coupon, the store manager approached me and told me that security said they could not accept any coupons from me in the future. That I had been using more than their limit of one. I told the manager that I knew it said on the coupon a limit of one per household, but that the cashiers continued to ask me for new e-mail addresses. It was almost like they got a bonus for signing up new people. I told her that I was content to have the first coupon, but that they said I could sign up more than one. And this was not just one cashier who asked me for an alternative address, it was several different ones.
I am not scared to even enter Kohl's, although it is (was) my favorite place to shop. I figure security has red-flagged me. I will never give a Kohl's cashier another e-mail address of mine, and I am now uncomfortable about signing up for any offers that need my e-mail address. All well and good that Kohl's has a limit of one of those coupons per household, but do not have your employees ask for additional e-mail addresses and act like it is perfectly okay to get more than one coupon.
MARINA, CALIFORNIA -- I was followed everywhere I go when I shop in this store, maybe because I was carrying my other shopping bags from other stores. I don't drive and just commute in a bus so I have to carry bags when I go to stores. It was very obvious how I am closely followed because every after announcement with codes, there was a staff that checks on me in every department of the store I go. I felt sad because I am not a bad person and I don't steal. So, I just cancelled my Kohl's credit card and never returned to the store again.
VIRGINIA -- I am a former Kohl's employee and just wanted to give customers some insight. When using or receiving Kohl's cash, you will automatically lose the coupon or value. This change in the policy has been in effect since April. The best bet is to do an even exchange for an item of the same retail value. I know this stinks but it is a corporate policy and change. When doing a return the cash register already comes up with return value and any discounts you have used.
I cannot tell you how many associates have quit and walked off the job because of problems with this policy, it's not worth getting cursed out or disrespected by customers. Just something think about the next time you are in any store and are about to make a scene.
2010 - LOSS Prevention stops a beautiful friend of mine and takes her to a back room aka security office where she was held against her will for over an hour. What happened in this backroom was very bad and she is in my heart and prayers daily! I reviewed the surveillance tapes and found that they have been altered and made to look like she was only held there for 7 minutes prior to the police showing up. My friend was falsely arrested and emotionally traumatized at Kohl's in Sarasota aka University Parkway and to this day is still emotionally damaged by their only (Male) Loss Prevention personal working that day.
One thing I would like to know is why a company of this magnitude has the capability of installing surveillance cameras all over the store (able to zoom in and able to read the time on your watch!) but they failed to turn over any video surveillance of her leaving the store or the backroom and a representative for Kohl's states that there are no Surveillance Cameras in the Backroom aka Security Office or are they? (hint).
I build computers and ROMs as a hobby. I will never stop using my commodore 64... Till I speak again on another injustice peace to all and believe/follow in your hearts. You have the opportunity to make this a really Great world to live in. FYH's not $! For those who have ears let them hear and for those who have eyes let them see.
ILLINOIS -- I have been in a Kohl's department store twice and that's 2 times too many for me. Who is idiotic enough to believe their policy of "everything is on sale"? When have you EVER seen their jewelry at full price? Or any other other item in their store at full price? NEVER!!! That's because they believe the public is gullible enough to be their idiotic policy that goes something like this...
Kohl's wants $10 for an item, so they mark it up to $15 and tell you it is on sale at 33% off. The stupidity of the people that believe this amazes me. And their quality!!! What a joke. Try shopping Macy's, Neiman Marcus, Nordstrom, etc. and you'll find quality. Kohl's is comparable to K-Mart with about the same amount of style. If you're looking for name-brand kitchen things (Pyrex, etc.), Wal-Mart is about 22% cheaper and they don't try making you look like an ass by saying it is 33% off or such clap trap.
I almost fell over when I heard Vera Wang is now signing her name to Kohl's merchandise. I'll bet my life she has never seen anything they are offering, she's just cashing the royalty checks. Want proof? She also designs mattresses now. How the hell much does Vera Wang know about mattresses? She just sits back and collects royalty checks. You'll notice Kohl's does not carry true designer brands such as Ralph Lauren, Armani, etc. That is because REAL designers wouldn't have anything to do with a schlock-house such as Kohl's.
I am here to state how inconsiderate people can be. I am a fitting room associate at a Kohl's department store and cannot believe the things I have seen. WOMEN! Do not release your used tampons in our fitting rooms! It is not a bathroom and for you couples it is not romantic to get it on in a stall and leave the used condom for us to find! Old people, if you have a problem controlling in your bowel movements stay close to the fitting room! And all other, do not leave the things you drop on the floor especially your Starbucks that you were too lazy to find a trash for.
If you try on your clothes at least put them back on hangers. The least else you could do is set it on the rack for remerchandising. You wonder why our store is a mess... Because you make it this way. Mothers, do not leave your kids in the toy section to have them play with them and leave them all over, and get ahold of a phone and play with the pager button. When returning something please do not come at us aggressively, or we will do it back in "return". We're sick of aggressive customers especially after you're the 7th one we saw that day!