Kohl's - Page 3

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1.4 out of 5, based on 21 ratings and
45 reviews & complaints.

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Terrible Online Service
Posted by on
Rating: 1/51
ONLINE -- As many know Kohls had their Black Friday sale the entire week of Thanksgiving. I decided to get some shopping out of the way and purchase luggage online from Kohls Tuesday the 26th. Hours later I get an email saying they cannot process the order I spend a great deal of time creating. Then, I try again Thursday and everything is fine until Sunday when they say 1 of the 2 luggage items I purchased is sold out. WHY DID YOU LET ME PURCHASE IF YOUR SOLD OUT?!?!? Furious I wrote Kohls online. If I would have know my order wouldn't be fulfilled I would have purchased elsewhere. Kohls customer service online basically told me oh well. Then, this week I get another email saying the other luggage is sold out. What's the point of shopping at Kohls If 2 weeks later I'm going to find out none of my items that I already paid for are in stock ?!? Worst customer service ever. Stay away from Kohls!!
     
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Ripped Off By Kohls
Posted by on
Rating: 1/51
SPRING, TEXAS -- Kohl's won't let you use your extra 20% off for Kohls bucks. This is bad business, totally unfair. I would never have bought anything from them had I known this is the way they do business. Also, I returned the item and most of the items I purchased with the Kohls Cash. They took the Kohls cash off of my return amount and would only give me store credit for the items I returned using Kohls cash.

Talk about a rip off, no more shopping there for me. They think customers don't matter. They will eventually go the way of Mervyns, out of Business!!!
     
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Anonymous on 01/29/2013:
Kohls cash is free money. You don't get it back when you return something. And since it is free money, it makes sense that you can't combine it with any other discounts. I think Kohls has a great return policy and good customer service.
Susan on 01/29/2013:
How can you consider yourself ripped off when you made your purchase with Kohl's Bucks and never paid for the item(s) in the first place?
I love my son on 01/30/2013:
As far as I know you can use it with their coupons too...I've done it before unless it has changed also its not bad business or unfair..but as far as them ripping you off because you returned something and they didn't give you back the Kohl's cash your wrong because it is free money...I love Kohls and have never had any issues shopping there..
yoke on 01/30/2013:
The Kohl's cash was a freebie and in return they are giving a store credit. Seems fair to me.
Cwazychicken on 02/02/2013:
well technically the kohls cash is not free, however, I do agree that u should not be able to return it for cash. It is a promotion they run sometimes if you spend 50 bucks you get 10 dollars cash. They have guidelines with those. I love kohls and love the deals I get when I shop there. After Christmas, I went and gtt a lot of things on sale!
Rochelll on 03/07/2013:
I love Kohl's. I have no problem with their 'Return Policy' It is very generous.
Wow on 05/16/2013:
Read the back of the KC. Clearly says the conditions. If you return the item that earned you "free money" you don't get to keep it. If you spent it already that amount is deducted from the return.

This is so scammers don't game the system buying a 500$ mixer, earning 100$ KC, spending the KC, then returning the mixer, netting them 100$ in merchandise/cash from return like you seem to want.

It is a coupon, not cash, and KC can't be combined with other coupons. They can be in the same transaction though. The system automatically applies coupons in the most beneficial way for kohls.

If you are making a 70$ purchase with 10$ KC and 20% off...

Kohl's wants: (70-10)x0.8= 48
You want: (70x0.8)-10= 46

That 1.5-3 (depending on discount) dollar difference per 10$ KC adds up to a lot nationwide. They aren't stealing from you. That's how the coupon says it works.

If you are super-insistant on getting that 20%...

Find item for slightly more than your KC is worth. Buy item using KC. Return item, netting store credits. Your KC now won't expire and can be used with discounts in the future. Grats on bothering with all that for like 2$.
AG on 07/31/2013:
I have worked the customer service desk at Kohls for the past 6 years and just would like to say that the Kohls cash is not legal tender and you don't get it back when you return something. Read the back of the coupon and figure it out.
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Credit Card
Posted by on
Rating: 1/51
ATLANTA -- I have had account with Kohl's since 2003 never been late always paid on time. due to hardship I called spoke with customer service representative I was put on hardship program for 2 months after that my account will be reopen. I call to reopen account was told within 24 to 48 hours my account would be reopen. never open the account I later called back was told they had closed my account turned it over to collections I was told the other representative misled me. why have someone mislead a loyal customer they are able to see payment history since 2003 it was a lot of horse play from person to person.
     
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Slimjim on 06/15/2012:
I've seen banks pull fast ones like this many times. What I don't understand is why it went to collections if you were on an in house program and were making payments. Even using an outside credit counseling agency to get on their hardship program should still show payments as R1 status.
DebtorBasher on 06/15/2012:
Was it the rep that told you it would be reopened when you made the arrangements, the same rep that told you it would be reopened in 24 to 48 hours? If they were two different reps, then more than one misled you...OR the one who told you that you were misled, was mistaken.
Starlord on 06/17/2012:
I once thought I was wrong, but I was mistaken.
OnePersonsFacts on 12/03/2013:
Don't be mad at Kohl's. Kohl's does not own the Kohl's Charge accounts. Capital One owns the Kohl's accounts. When you correspond either by phone or mail, it is with them.
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Merchandise Return Gift Card Never Applied to Online Order Even Though It Said It Was Applied
Posted by on
Rating: 1/51
Immediately emailed after order charged my debit card the full amount instead of crediting my order with the merchandise return gift card I used. I explained the problem in detail but nothing and now they just keep on telling me how to enter a gift card which any two year old can do which is making me livid because they aren't taking me seriously or my business. All I want is my credit towards my order but now they say it is too late which is bogus because I used to work in a department store and there is so many ways around it but that would require thinking and work so let's just tell this lady how to enter in a gift card online 3-4 times. That should make her happy. NOT !!!!

I personally believe they had a system glitch because the credit was definitely applied until the order was finalized then it disappeared and I got charged the full amount.
     
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Skye on 03/19/2012:
You could try contacting corporate directly at:

Corporate Headquarters Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051

Phone: (262) 703-7000
Venice09 on 03/19/2012:
Can you cancel the order and try again?
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Returned Merchandise
Posted by on
PADUCAH, KENTUCKY -- My daughter-in-law bought me a mattress topper for Christmas. It was the wrong size. She took it back to exchange it and the employee was very rude to her. She told her no you cannot exchange it. The topper was a Queen and she was going to exchange it for a Full size. My daughter-inlaw got irritated and left. I returned it and had to pay $30.80 more for it. She bought it on Black Friday so they said no we can't make an even exchange. That is stupid, I was bringing back a Queen size for a Full size and couldn't exchange it, that is so wrong.
     
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Venice09 on 01/09/2012:
Well, you couldn't make an even exchange, but not because it was purchased on Black Friday, but because you needed a different item with a different price. What was the reason the mattress topper couldn't be returned for a refund? Did you have the receipt? If it was charged on a Kohl's account, a receipt isn't even necessary. They can look it up.
Anonymous on 01/09/2012:
It does seem odd that a full size cost more than a queen size, so I'm betting it did have something to do with the BF sale price. If you didn't have a receipt, it makes sense why they wouldn't honor the BF price if they had no way of verifying it was purchased that day.
What was the reason they wouldn't let your DIL exchange it, considering she purchased it, but they would let you exchange it?
unhappy999 on 01/09/2012:
Black Friday sale prices are usually only good on that day and Kohl's has some really low prices that day only. You lost the Black Friday sale price.
CowboyFan on 01/09/2012:
Perhaps the size most in use would be the cheaper, which I would think would Queen size. Most couples I know sleep on Queen or King size mattresses, not full size. Twin size would be even less common. Perhaps that is why it would be more expensive.

Also, the item on sale may only have been the Queen size, not the Full size, just like certain colors or sizes of clothing may be on sale, but not others. The OP does not indicate that the full size was on sale at the time her daughter-in-law bought the Queen size.
Molly76 on 01/09/2012:
Why not just cut the topper a couple of inches? That is what I did and used the scraps for a cat bed. I cut a full size down to a twin for one of the kids.
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Corporate Refund Phoneline
Posted by on
I returned a watch without a receipt on Jan 17. The value was too high to get an in-store refund or credit, so I was issued a "Corporate Refund". At the bottom, it stated that "if you have not received a response in 7-10 days", call an 800 number. After 20 days of no response, I called the number. I was told that my hold time would be 15.0 minutes (the computer was very exact and actually said the ".0" on the end. 38 minutes later someone answered the phone. They said that they needed more information from me, and then told me that they would do the refund as a "one-time" special deal, even though the store I returned it to treated my return like it was a standard practice. I was told on the phone that there was a limit on the value that could be returned without a receipt, so hold on to it from now on. Except the lady was not allowed to tell me what that limit was. And the watch was a gift and I never had a receipt for it. The watch was new in box, with all the protective plastic and price stickers still on it.

This was a lot more difficult than it should have been to return an item to a store like Kohl's that prides itself in accepting any return with no time limit. The "yes I can" attitude of the store employees towards customer service obviously doesn't apply to the phone customer service employees.
     
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unhappy999 on 02/09/2011:
Write back and let us know if you get your refund. It sounds like they are trying to help you. I have never had a problem with returning things at Kohl's but I have the receipt or its on my Kohl's charge card and they were able to look it up.
Venice09 on 02/09/2011:
It sounds like the person on the telephone was trying to put a little scare into you, in hopes that you won't make a habit of doing this. But I have to agree that if they're going to run those ads, they should live up to them without intimidating customers.

The problem in your case was that you didn't have the receipt and it wasn't on your Kohl's card. I'm surprised they are giving you a cash refund. I think their lenient return policy applies to items with a receipt or charged on a Kohl's card. However, it does seem like they are trying to help you.
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Why would anyone shop at Kohls?
Posted by on
ILLINOIS -- I have been in a Kohls department store twice and that's 2 times too many for me. Who is idiotic enough to believe their policy of "everything is on sale"? When have you EVER seen their jewelry at full price? Or any other other item in their store at full price? NEVER!!! That's because they believe the public is gulible enough to be their idiotic policy that goes something liie this...Kohls wants $10 for an item, so they mark it up to $15 and tell you it is on sale at 33% off. The stupidity of the people that believe this amazes me. And their quality!!!What a joke. Try shopping Macy's, Neiman Marcus, Nordstrom, etc. and you'll find quality. Kohl's is comparable to K-Mart with about the same amount of style.

If you're looking for name-brand kitchen things (Pyrex, etc.), WalMart is about 22% cheaper and they don't try making you look like an ass by saying it is 33% off or such clap trap.

I almost fell over when I heard Vera Wang is now signing her name to Kohls merchandise. I'll bet my life she has never seen anything they are offering, she's just cashing the royalty checks. Want proof? She also designs mattresses now. How the hell much does Vera Wang know about mattresses? She just sits back and collects royalty checks.

You'll notice Kohls does not carry true designer brands such as Ralph Lauren, Armani, etc. That is because REAL designers wouldn't have anything to do with a slock-house such as Kohls.
     
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Venice09 on 10/12/2010:
This review made me laugh. Even though Kohl's is my favorite store, I have to agree with you about the pricing. Who do they think they're kidding? No one would buy anything in that store at full price. Their sales system is a bit of a mind game. Knowing that, I proceed with caution. I only buy something if I think it's worth the price. The discounts and coupons usually bring it down to something acceptable. As with any other store, you have to know what you're doing when looking for a good deal.

As far as the quality is concerned, I find it to be in line with the sale prices. I have always been pleased with the quality of merchandise from Kohl's.

Vera Wang?.. I agree, it's a joke.

Good review. Helpful to anyone who isn't a savvy shopper.
Anonymous on 10/12/2010:
Isn't that methodology true with any store that places items on sale?

I love it when Fred Meyer has 70% off Clearance Price sales so I can pick up extra stuff for my daughter..but, it also irks me because I know they're still making a profit. Freddy's does the same thing with new clothing too though..it's always on sale, usually 30-40% off the tag price.

And, Vera has been in with Kohls for quite some time now...again, how many other celebs do exactly what she's doing.. do you really Martha frequents KMart?
Skye on 10/12/2010:
I like Kohls, and Macy's, two of my favorite stores.

Much better than shopping at Walmart!~
spiderman2 on 10/12/2010:
Almost all of the stores play the same sale game. You need to be a saavy consumer regarding sales. I have been very pleased with the quality and selection I find at Kohls. My Kohls sells Ralph Lauren clothes. I have to laugh at the thought of Martha Stewart in KMart too!
Obsfucation on 10/12/2010:
Why would I shop there?

1. Great selection
2. Great Prices
3. I like their clothes
4. Absolute best return policy
5 Pleasant employees

I'm pretty happy with Kohls
leet60 on 10/12/2010:
I have worked a lot of retail in 40 years of being in the workforce, and for several well known stores. In most, when preparing for a 25% off sale, we would work through the night "retagging" shelf tags or otherwise to reflect a markup of a higher original price - thus the sale was indeed 25% off the price tagged on the shelf or item on the DAY of the sale, not usually the same as the day before.
Ytropious on 10/12/2010:
Since I'm in marketing, I've known forever about Kohl's "sale" tactics. You never pay full price, the sale price IS full price!

Omaha Steaks is the same way, I used to work for them at a retail location. You NEVER paid the full price, you always got something on sale from the catalog price, and if the item wasn't in the catalog (very few items) they were automatically 20% off the sticker price. The only time the full marked price came into play was our BOGO sales. Then people were always complaining "they were never that expensive before!"...well yes, they were, but you never had to pay it until now to get a free one which isn't much of a deal because the mark up is terrible! People are just stupid my nature, tell them it's on sale and they believe it's valuable.
getoverit on 10/12/2010:
Yeah, the price tag games that retailers play are pretty stupid and it makes you wonder to what extent people really fall for them. And, Kohl's certainly aren't the only ones who do it.

I have bought some clothes from Kohl's and have always felt I got my money's worth. But it's not the first place I go when I want something really nice.
Venice09 on 10/12/2010:
I wouldn't say people are stupid. I think they are just naive. Everyone wants to believe they are getting a bargain so they fall for the mind games. Unless I'm desperate for something, I never pay more than what I think an item is worth and usually end up paying less. I think most people eventually get it. It just takes some longer than others.
Anonymous on 10/12/2010:
I like Kohls. Their clothes have held up for me over the years. They mail me coupons a lot so it makes it affordable for me to shop there
Anonymous on 10/12/2010:
I usually find baby clothes/children clothes at Kohls for great prices, definitely much cheaper than Nordstrom. I buy when they are 50% off and I usually have an additional coupon from Kohls (that they send to me regularly on-line) for anywhere between 15-20% off. Towels are often marked down more than 50% too.

I bought a Dyson vacuum there several months ago for $180 off--and I know it was cheaper than anywhere else because I shopped around first on-line. I had some Kohls bucks that I had accumulated and a 20% off coupon. It was a great deal!

If you know how to shop, Kohls can actually provide you with some good deals. I'm just selective about what I buy there.
FlShopper on 10/12/2010:
I don't know so much about Kohl's; I don't know about their pricing tactics at all. But I did go there earlier this year and spent $200 and I got a lot of nice clothes for my teenage daughter. All the items are holding up well and I do feel like I got a lot for my money.
NickL11354 on 10/12/2010:
'Sense of Style'?? That just means you fell for slick marketing and likely are in tens of thousands in credit card debt.

And BTW Macys does the same thing with their 'sale' prices. Their regular tag prices are outrageous. And how is an $80 sweater made in China at regular price indicative of quality

I would rather be debt free and dress the way I like. When you hit your 30's your priorities change
Venice09 on 10/13/2010:
I'm confused, Nick. What does debt have to do with this?
skelly39 on 10/13/2010:
I like Kohl's. I wait until they have those sales where they give you some % off and those $10 coupons, run up my card, then pay it off. I'm guessing Nick might be referring to the fact that you have to use your Kohl's card to get the deals, but so what? Who on earth has a Kohl's charge with a $10,000 limit?
I haven't ever felt ripped off. If I expected Macy's quality, I'd shop at Macy's.
Obsfucation on 10/13/2010:
My daughter taught me a great trick for Kohls. Many times you get a big discount if you use your Kohls card. They accept credit card payments right at the register. So you use your card, then write a check and pay off the card. You get the discount, and Kohls is perfectly OK with you doing that.
Anonymous on 10/13/2010:
I don't have a Kohl's card, but they email me coupons regularly. All you have to do is sign up on their web site.
Anonymous on 10/13/2010:
I LOVE Kohls. I get coupons all the time in the mail. I agree that their sales advertisemets are more than likely gimmicks, I disagree that their merchandise is poor quality. Most of my wardrobe is from Kohls, because I cannot afford to shop at the "designer" stores or department stores you mentioned, nor would I WANT to. their merchndise is just too expensive. Why would I pay 60 dollars for a pair of jeans, when I can get 2-3 nice almost identical pairs at Kohls for the same price? Kohls still has great deals, and a great marketing strategy. I will continue to shop there
Anonymous on 10/13/2010:
All retail stores have sales gimmicks. Mervyns used to have a 'sale' every Wednesday and the ads would advertise all the items on sale for that day. But what a lot of shoppers didn't know was that most of those items were already on sale and available at that price all week. It's just a marketing tactic to get shoppers in the door. And it worked every week.
robbydee on 10/13/2010:
I'm perplexed as to why the OP seems so upset about Kohls pricing strategy? Most, if not all, retail stores that utilize "sales" put items on sale at almost all times. Either the Op just figured out what all of us "stupid people" have known for years or they are dissatisfied with Kohls for another reason and just decided to vent.
Inat on 10/13/2010:
OK, thank you for letting me know that the clothes at Kohls are not as fashionable than those at Macy's - actually, I KNOW that and that is the reason I don't shop at Kohls. You get what you pay for - if Koh;s DID carry Ralph Lauren, it would not be any less expensive than the Ralph Lauren at Macys
Anonymous on 10/13/2010:
I think Kohls clothes are very fasionable. At least the men's clothing is, to me.
Obsfucation on 10/13/2010:
I beg to differ Inat. I lean to Dockers slacks for work. Dockers are Dockers, no matter where you buy them, but they cost 40% less at Kohls. (sometimes more than 40%)
Anonymous on 10/13/2010:
Clothes don't make the man, the man does.
Anonymous on 10/13/2010:
Clothes don't make the man, the woman makes the man
Ytropious on 10/13/2010:
Oh also I forgot to add one more thing I don't like about Kohls. I don't like that EVERY TIME I check out I'm hounded to sign up for a Kohls charge. I don't want one. I don't care about the discounts because I shop there and actually buy something maybe 4x a year. They only get 50 cents a sign up so it's not like it's a big deal but I always feel bad having to explain several times why I don't want the stupid card.
Anonymous on 10/13/2010:
LOL yaya, true!
Anonymous on 10/13/2010:
Ytrop, the employees have to ask if you want a card. I'm sure they hate asking as much as you hate being asked. But part of their raise each year depends on how many accounts they open up. And they can get in trouble if they don't ask and a manager overhears them
shootingstar1284 on 10/13/2010:
My mom works at Kohl's part time, and she told me once that they're required to get a certain number of cards per day/week, can't remember which. I don't really think an explanation is needed, just say no thanks, and a good cashier will just take that as it is.

I like Kohl's but I do agree with the pricing. Everything's always on sale so their regular price really is the sale price. But they send out great rewards in the mail if you're a cardholder, so if you combine the sales plus pick-a-day (extra % off) or if you're lucky enough to get the 30% off, you can do quite well. Plus their turnover is pretty quick so their clearance section is always overwhelmingly large. I do agree about housewares though. You can get Pyrex and Kitchenaid cheaper elsewhere, unless you hit a holiday sale.
Ytropious on 10/13/2010:
I know yaya, I used to work there. I rarely asked though, I didn't care about the 50 cents. My store didn't hound us to ask either. I know other stores probably do though. I don't remember there being a sign up quota either. Maybe my store was lazy, but I didn't stick around long enough to figure out. As shooting star said, a good cashier should just take a no and move on. Last few times I went to Kohls it was "do you want to put this on your Kohl's charge?" No. "Do you have a Kohl's charge?" No. Occasionally it's "how old are you?" Then once they know I'm old enough to have a card they go into the spiel about coupons and I again say No. They usually try one last time to convince me and I have to say "I don't shop here enough to need a card". Then they always seem to be a little miffed. I work for a company that asks for credit sign ups too. I don't give a rats ass if my customer says no, I respect it.
Anonymous on 10/13/2010:
At mervyns we had a quota but they didn't enforce it. They also had associates who would go around and ask people as they shopped if they wanted a card. I worked in a Spanish speaking area and the bilingual associates always got the accounts and the raises.
Venice09 on 10/13/2010:
Prince, I think Kohl's has great marketing strategy too, and customers can easily make it work to their advantage. Also, their customer service and return policy can't be beat, as well as the option to pay only one-third of the bill with no interest.

Nick, I use my Kohl's card all the time, and I'm not in debt. I just don't buy more than I can afford and then pay the bill in full. It's easy.
Chuck S. on 02/15/2012:
My family occasionally shops at Kohl's and we've learned to be very selective. The Apt.9 collection for men tends to be thicker and higher quality but wouldn't recommend spending more than $20-$30 on anything. For example, an $80 shirt marked "clearance" to $50 still isn't a good buy. As Ytropious mentioned earlier, the sale price is the regular price. So use that methodology to gauging purchases.
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Customer service
Posted by on
I am here to state how inconsiderate people can be. I am a fitting room associate at a Kohls department store and cannot believe the things I have seen. WOMEN! do not release your used tampons in our fitting rooms! it is not a bathroom and for you couples it is not romantic to get it on in a stall and leave the used condom for us to find! old people, if you have a problem controlling in your bowel movements stay close to the fitting room! and all other, do not leave the things you drop on the floor especially your Starbucks that you were too lazy to find a trash for. if you try on your clothes at least put them back on hangers, the least else you could do is set it on the rack for remerchandising. you wonder why our store is a mess....because you make it this way. mothers, do not leave your kids in the toy section to have them play with them and leave them all over, and get ahold of a phone and play with the pager button. When returning something please do not come at us aggressively, or we will do it back in "return". we"re sick of aggressive customers especially after your the 7th one we saw that day!
     
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Anonymous on 01/01/2010:
Too much information!
Anonymous on 01/01/2010:
I think that's the point.
Ytropious on 01/01/2010:
I worked at Kohls as a second job once...lasted 1 month before quitting. Among other reasons were some the OP talked about.
Anonymous on 01/01/2010:
Wow, a used tampon? pretty gross.....and having sex in the fitting room? Classy!!! lol, as far as the trash, there are piggish people in the world. As far as the returns, I ussually put them back when I try them on, but others do not....That's more along the lines of "that's your job". As far as being aggressive, that depends on what you call aggressive.
Anonymous on 01/01/2010:
It looks like TMI was the point of this post. Some people have absolutely no common sense when it comes to public restrooms (going #2 on the floor when the toilet is right there) and changing in fitting rooms. I walked into a fitting room once where someone had urinated all over the bench that you set your clothes on when you are trying on other items. Its sickening and it makes me wonder what makes people tick that would cause them to do something so hideous.
PepperElf on 01/01/2010:
you know I'm really not surprised.

you probably don't want to know of some of the nastier things I've seen in the navy.

like the drunk girl pi**ing her pants in berthing. the corpsman ordered her to take a shower; she ignored the order and crawled into her bed, pee-pants and all. (granted that girl had severe odor issues as it was)

or finding chewing gum in the soap dish in the soap dish in the shower

or the women who would see the disposal box for tampons & pads was missing a bag... and still shove their bloody used products into it. they couldn't walk 5 feet to the giant trash can...


let me know if you want more stories
Anonymous on 01/01/2010:
And people wonder why I prefer animals to people. A pig would never leave a bloody tampon in a dressing room. I won't sit down in dressing rooms, nor will I put my purse on the seat-it's hung on an inside hook. NASTY.
RedDazes on 01/01/2010:
As a former Ross Dress For Less fitting room associate. I thank you from the bottom of my heart for this post. People are awful, the unnatural amount of human bodily fluids and such I have found over the years in the fitting rooms... is ridiculous...not to mention disgusting.

And @Tennboy1981. The actual act of placing the clothes back on the hanger, it NOT actually in our job description. All we fitting room personnel are supposed to do is monitor merchandise going in and out of the fitting room, hand out and receive number cards. And make sure it gets put back out on the sales floor if it is unwanted. I don't know about Kohls policy. But right before I left, Ross had actually made a rule that we are not allowed to take unsung garments from the customers in the fitting room. They had to put them back on the hangers before we would accept them back.
Principissa on 01/01/2010:
I've seen farm animals cleaner than some people. I swear it's like once people get into public places they forget they have manners, morals, and common sense. Has anyone no shame anymore? I was actually in JC Penney the other day with a friend of mine and saw the girl in there taking out fast food wrappers out of a fitting room. Disgusting, absolutely disgusting. Fitting room personnel are just that, fitting room personnel, I'm certain that nowhere in their job description did it state that they would be a garbage man cleaning out tampons and diapers from the fitting rooms.
Anonymous on 01/01/2010:
Every dressing room I have been to here in phx, from Old Navy to wally has been pretty clean. I guess it depends in the area you are in.
Anonymous on 01/01/2010:
I hated working in the fitting rooms at Mervyns. The lingerie department fitting room was pretty bad. Women would steal bras and panties and leave their old used ones behind for me to clean up. I am so glad I do not work retail anymore.
madconsumer on 01/01/2010:
this is a well written and informative review.

very helpful.
Disaster Worker on 01/02/2010:
I can't imagine the stuff you see! I'm guilty of putting clothes back on the hanger to wear they would hang backwards...I'm left handed and what makes sense to me on the correct way to hang the garment is backwards to everyone else.

Great post and so sorry you have to put up with disgusting behavior! Totally uncalled for and completely unsanitary conditions! (Make sure you wear body substance isolation or PPE when disposing of these items so you won't be contaminated!)
Anonymous on 01/02/2010:
Great review. There are some nasty people on the planet. I wonder constantly how they live with themselves?
jktshff1 on 01/02/2010:
ZZ, mad!!!!! we got another lefty..we got to start a club.
laklisa on 01/02/2010:
Yuck...its amazing how nasty people can be. I used to be a resident assistant for my dorm in college. We would have to do room checks and bathroom checks at the beginning and end of every semester...and the bathrooms would be so gross. Some would have a black ring around the water. Its uncalled for really.
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Destroy You Kohl's Charge Card
Posted by on
BEWARE!!!
Destroy your Kohl's charge card right away if you have one. Even though you do AutoPay setup on MyKohl's Charge webpage, they sometime don't charge your bank account (if already setup) and inform the Credit Bureau and screw up your credit in no time. If you sign up for email notification for your payment, sometime you might not even get it and they report Credit Bureau. Which means Kohl's screw you up from credit history point of you. And they won't admit there fault and they don't tell Credit Bureau to fix your credit either.

I have stopped using Kohl's charge card, you better do that too. Never in my history I was delayed for any payment with other stores or credit card and with Kohl's it already happened 2 times around same time of the year (Sept, Oct).
     
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Anonymous on 12/24/2009:
Well Chase Bank recently bought Kohl's credit cards so I'm not a bit surprised......Chase is an evil corporation and I hate that face that I also have a Kohls chargecard knowing its part of chase.....but I keep it because Kohls offers me deals if I pay using the chargecard, I just pay it off in full every month.
Ponie on 12/24/2009:
No way am I going to destroy my Kohl's charge card. The only time I use it is when they offer the % off deal. I suppose I might be considered odd, but I always know if I have bills due so I'm not concerned that 'Kohl's screw you up from credit history point of you.'
spiderman2 on 12/24/2009:
I love my Kohl's charge card! I am not a fan of autopay for anything though. For me, Kohls has the best deal around. I use my card to get an extra percent off. Then I buy gift cards from my school and use them to pay off my charge and I get tuition credit from my school (of course funded by Kohls) so I am getting an even better deal! Kohls rocks.
clutzycook on 12/24/2009:
I think you're right, Alley. I believe it says so in the fine print. I hate autopay for anything. I don't like a company having open access to my bank accounts. I just want to send them the money myself.
spiderman2 on 12/24/2009:
You can use the gift cards to pay your account if you get the ones that say "Kohls Cares for Kids" They consider those fundraising and allow it. A lot of people at my school do this so we get tuition credit for our purchases and can take advantage of the percentage off using a charge.
PepperElf on 12/24/2009:
I never autopay
that way I know exactly when a bill is being paid
and if there's enough to cover it
Carol22022 on 03/12/2011:
I had a Kohl's charge for years, but cancelled it this morning.

In January, I purchased $69 worth of merchandise and paid for it online immediately. A few weeks later, I received a statement saying I was overdue and now owed $96. "Hmm," I thought, "Maybe I forgot." So I got online, paid the $96, waited for a confirmation screen, and then forgot about it. Until now. I got a phone call saying I'm now 2 months overdue and owe $133 (a 93% increase in 2 months). I explained to the rep that I'd already paid twice, and she insisted I owed $133. She said I could pay it right then, over the phone, and she'd "waive the $10 processing fee"!!?

So I paid, but then canceled my account. Chase gained $64; I lost $64; and Kohl's lost thousands in business over several years, because I'll never step in a Kohl's store again.
Ponie on 03/18/2011:
Cutting off your nose to spite your face? All you had to do was reference your confirmation number, whether from your bank or from Kohls.
ok4now on 03/18/2011:
AutoPay is the problem. I would never give any creditor (especially Chase) this kind of access to my account. I have never had a problem with Kohl's. I use online banking with my credit union. They are paid promptly. I like shopping at this store. They offer big discounts when you use their card. I frequently get good deals by mail from them. Just have them send your bill by snail mail (I do) and the problem is solved.
robin on 02/08/2012:
I made the minimum payment requested online, then they took the total balance out of my checking account, which caused my mortgage to bounce. when I called my bank, they told me to call kohls. I called kohls and the customer service rep sounded like she was reading from a script, which gave me the idea they do this to people a lot. bottom line.. print out your confirmation!!
Gia on 07/14/2013:
When I go shopping and use my card. When the bill comes in the mail I go right to the store and pay it. Then I have my receipt and a copy. There are some stores if you make a payment over the phone then they want to charge you $15.00 just to process it... I couldn't believe that so watch your statement very carefully.....
Patti on 03/26/2014:
People, proving to Kohl's and getting them to change it is not as easy as you think. Kohl's does NOT care. I have sent them copies of my bank statement, and a letter from my bank showing the money cleared - and you know what, they still say I didn't pay and that I owe late fees, extra finance charges, etc. I am going to fight them until the end. I had them close my account and they told me it would affect my credit. My advice, never ever shop Kohl's, and never get a Kohl's credit card. BTW - this wasn't a small payment I made to Kohl's, I paid off my credit card in full They are crooks.
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StarStarEmpty StarEmpty StarEmpty Star
Return policy
Posted by on
Rating: 2/51
EAST YORK, PENNSYLVANIA -- Checked on line for return policy. Bought a dress several months ago. I decided I really didn't like the way it fit. Never wore it. The tags still on. According to the policy they could check my account back one year. Nothing came up on their screen so they gave me a no receipt return. $9.00 for a dress I paid a lot more for. Very disappointed in this transaction. I like Kohl's and shop there a lot, but will rethink my purchases from now on.
     
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trmn8r on 08/29/2012:
A "no-receipt return" most likely means they give you the lowest price that the item sold for during that time period. You didn't state how much you paid for it. It makes good sense to do this, to prevent people from buying on sale and returning for the regular price.

If they could not find a record of your purchase, they had no choice. The crux of the matter appears to be why the purchase didn't show, assuming you used whatever form of payment or store id that should allow the purchase to be located. This is really a backup method of proof, whereas the receipt is the main one.

Kohl's has one of the better returns policies in the industry. The one time I returned something I found the people in the returns area very friendly and helpful. I had my receipt so there was no issue there.

trmn8r on 08/29/2012:
Another thing to note is that you bought the item several months ago. In many stores, they won't take returns after 30 or 60 days. This is something to keep in mind when choosing a store.
melissa253 on 08/29/2012:
I wonder why nothing came up on the screen when they checked? Di you pay cash? Did you go back and check everywhere for the receipt? How much more than $9.00 to you pay for the dress? I would have kept looking.
MRM on 08/29/2012:
There is a lesson to be learned here: try on the dress as soon as possible so that you'll be able to return the dress before the return date expires.
Anonymous on 08/29/2012:
If you don't have a receipt then the store will refund you the lowest cost of the item. Sounds like the item was probably on clearance since several months have passed. Without a receipt, a store has no way of knowing what you paid
yoke on 08/30/2012:
Without proof of how much you paid Kohl's was giving the last price of what the dress was. The tags mean nothing because Kohl's price tags are never the price you pay. They are always discounted and then if you have Kohl's dollars it is even cheaper.
Tam on 11/06/2013:
When this happens just leave and go back another day or go to a different Kohls store, find an item you want with the exact same price on the tag as the item you don't want, and do an even exchange.
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