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Kohl's Consumer Reviews - Page 3

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Support of Staff Is Weak if Not Worse
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEWBURY PARK, CALIFORNIA -- I "highly suggest" anyone applying for a cashier's job with Kohl's "Read" the very fine print. Training is a joke! They put you a register, hand you a 3 ring binder. And after that, you're on your own. Much is left out & next thing you know, you have a problem that was not covered in the binder. Gave a unauthorized senior discount. Total discount came to $1.09. The treatment I got (in front of other customers) was completely unprofessional. Next thing I knew I was in the store manager's office. He picked right where the (as they call them E3's) left off.

I have never been treated or spoken to ever. I stood up, took $1.10 out of my pocket, put it on the manager's desk & told him this was the money that Kohl's thought I stole. And walked out. The real kicker was, I'm hearing impaired. The E3 that was on put me on register with almost "0" sound. I asked her if there was a way to turn up the volume. Her response was, "I have no clue." Will look into it & get back to me. This happened 12/26 & now being 1/4/14 I still never heard back. All management are so far over their heads. Rules & polices change with each E3. Ask questions (which management hates.)

Make sure all is made clear to you but don't plan on it. The Store Manager is a complete embarrassment. Product can lay on the floor for days. He has made Wal-mart look like a palace. All I can say is made aware of lack of proper training & there no one to cover your ** when you make a mistake. Think twice before you say yes to taking the job.

Lastly, I have put in 3 calls to the district manager, who has never called back & if you call the hotline, be prepared to all the work that is needed on a complaint. They are just like Kohl's, "worthless" & the hot line will be of no help. Kohl's, I assure you, your complaint will get no action of any sort. And I expect no response from any level of Kohl's so called upper management. In short, if you take the job, there is no one take cares & will do nothing to cover your back. In other words, you're on your own.

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Discover Card Approved/Declined
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I recently placed a Kohls.com order which went through with no problems on the internet. Just a little while later I received an e-mail stating that there was a problem with my order and it had been canceled. I called customer service who told me that my credit card had been declined. To shorten the story, I had to put Kohl's on a 3-way call with Discover. My credit card company told them that the transaction was approved but Kohl's would not honor it. We had to get a merchant code from Kohl's in order for the transaction to drop off of my credit card (it was holding up my credit line under pending transactions).

This time, I called and placed the order over the phone with a representative who was very apologetic about what I had already been through. The order processed on the phone and everything cleared. A while later, I received another e-mail stating that my order had been canceled because of the same problem.

A week later, the charge was still pending on my credit card. I had to go through everything AGAIN...a 3-way phone call with Discover and Kohl's in which Discover told them once again that the transaction was approved. Kohl's would not honor it and we had to once again get a merchant code in order to drop the charge. They also stated that they have no way of knowing why it was not approving on their end. Really?? I told the Kohl's rep, **, I would just be placing my order with another company and she did not seem at all perturbed by the idea...quite agreeable, in fact.

Now the first time this had happened I had sent an e-mail to Kohl's customer service letting them know what had happened. They had replied with a very apologetic e-mail and offered me the same discount/pricing that I had on my first order. The second time this happened I sent another e-mail stating how furious I was. That was three days ago and I have not heard back from them. By the way, I placed my order with Fingerhut, saved $10, and the order went through just fine with the same credit card. Highly dissatisfied!!

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Horrible Customers
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MINNEAPOLIS, MINNESOTA -- I am a former Kohl's associate at a location in Minneapolis, MN and I am here to tell you how horrible customers can be. To all you pigs out there, please do not urinate and crap in the fitting rooms and wipe yourself with merchandise. The fitting rooms are not bathrooms and it was not pleasant when I had to clean up your mess. Parents, the toy department is not a daycare center. Do not leave your kids in toys to rip everything open while you go off and shop in another department. Have control of your kids instead of letting them run wild throughout the store like it's a playground.

If returns are being made without a receipt, you do not get back the amount you paid. The register gives you the lowest sale price in the last 60 days. That part is just something to think about the next time you make a scene and decide to call the customer service clerk a minimum wage puppet. Just because some people work minimum wage in retail, it does not give you the right to treat us like trash. Whether you like it or not, associates have to follow company policies.

Also, when a return is being made in which you earned or used Kohl's Cash, then that Kohl's Cash is deducted from the return amount. Just thought I'd shed some light on a few things. So glad I work for TJ Maxx now. It's a much better company to work for and the customers are not as rude and inconsiderate.

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Never Apply for Kohl's Charge
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Never get a Kohl's charge! It looks like it maybe a good deal when they offer you a 30% discount for signing up for Kohl's charge. However, the interest is very high (24.99%) and they turn you over to a collection agency immediately that can't be good for your credit score.

I am a Kohl's charge owner. I have been in a dispute with them about my charges for more than 3 months now. I got charged on Koh'ls charge and paid it off in full according to the receipt that came from a Kohl's cash register. I have been receiving bills ever since that were much more than $0. The first one was even higher than my credit limit. I tried to reason with the customer service people. No luck. They were not helpful and probably are trained to extort extra money for Kohl's because as far as I know their stores are not very busy.

Finally I filed a complaint with C F P Bureau. I hope it will finally get resolved. However, if you wouldn't like to get through a nightmare like this one, pass on Kohl's charge. There are a lot of other retailers that offer good deals and in fact are more ethical. Personally, I am not going to shop at Kohl's ever again.

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Being Followed Closely
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARINA, CALIFORNIA -- I was followed everywhere I go when I shop in this store, maybe because I was carrying my other shopping bags from other stores. I don't drive and just commute in a bus so I have to carry bags when I go to stores. It was very obvious how I am closely followed because every after announcement with codes, there was a staff that checks on me in every department of the store I go. I felt sad because I am not a bad person and I don't steal. So, I just cancelled my Kohl's credit card and never returned to the store again.

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Kohl's Cash
StarStarStarStarEmpty StarBy -
Rating: 4/51

VIRGINIA -- I am a former Kohl's employee and just wanted to give customers some insight. When using or receiving Kohl's cash, you will automatically lose the coupon or value. This change in the policy has been in effect since April. The best bet is to do an even exchange for an item of the same retail value. I know this stinks but it is a corporate policy and change. When doing a return the cash register already comes up with return value and any discounts you have used.

I cannot tell you how many associates have quit and walked off the job because of problems with this policy, it's not worth getting cursed out or disrespected by customers. Just something think about the next time you are in any store and are about to make a scene.

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False Arrest/False Imprisonment/Tampering with Evidence
By -

2010 - LOSS Prevention stops a beautiful friend of mine and takes her to a back room aka security office where she was held against her will for over an hour. What happened in this backroom was very bad and she is in my heart and prayers daily! I reviewed the surveillance tapes and found that they have been altered and made to look like she was only held there for 7 minutes prior to the police showing up. My friend was falsely arrested and emotionally traumatized at Kohl's in Sarasota aka University Parkway and to this day is still emotionally damaged by their only (Male) Loss Prevention personal working that day.

One thing I would like to know is why a company of this magnitude has the capability of installing surveillance cameras all over the store (able to zoom in and able to read the time on your watch!) but they failed to turn over any video surveillance of her leaving the store or the backroom and a representative for Kohl's states that there are no Surveillance Cameras in the Backroom aka Security Office or are they? (hint).

I build computers and ROMs as a hobby. I will never stop using my commodore 64... Till I speak again on another injustice peace to all and believe/follow in your hearts. You have the opportunity to make this a really Great world to live in. FYH's not $! For those who have ears let them hear and for those who have eyes let them see.

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Why would anyone shop at Kohl's?
By -

ILLINOIS -- I have been in a Kohl's department store twice and that's 2 times too many for me. Who is idiotic enough to believe their policy of "everything is on sale"? When have you EVER seen their jewelry at full price? Or any other other item in their store at full price? NEVER!!! That's because they believe the public is gullible enough to be their idiotic policy that goes something like this...

Kohl's wants $10 for an item, so they mark it up to $15 and tell you it is on sale at 33% off. The stupidity of the people that believe this amazes me. And their quality!!! What a joke. Try shopping Macy's, Neiman Marcus, Nordstrom, etc. and you'll find quality. Kohl's is comparable to K-Mart with about the same amount of style. If you're looking for name-brand kitchen things (Pyrex, etc.), Wal-Mart is about 22% cheaper and they don't try making you look like an ass by saying it is 33% off or such clap trap.

I almost fell over when I heard Vera Wang is now signing her name to Kohl's merchandise. I'll bet my life she has never seen anything they are offering, she's just cashing the royalty checks. Want proof? She also designs mattresses now. How the hell much does Vera Wang know about mattresses? She just sits back and collects royalty checks. You'll notice Kohl's does not carry true designer brands such as Ralph Lauren, Armani, etc. That is because REAL designers wouldn't have anything to do with a schlock-house such as Kohl's.

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Customer service
By -

I am here to state how inconsiderate people can be. I am a fitting room associate at a Kohl's department store and cannot believe the things I have seen. WOMEN! Do not release your used tampons in our fitting rooms! It is not a bathroom and for you couples it is not romantic to get it on in a stall and leave the used condom for us to find! Old people, if you have a problem controlling in your bowel movements stay close to the fitting room! And all other, do not leave the things you drop on the floor especially your Starbucks that you were too lazy to find a trash for.

If you try on your clothes at least put them back on hangers. The least else you could do is set it on the rack for remerchandising. You wonder why our store is a mess... Because you make it this way. Mothers, do not leave your kids in the toy section to have them play with them and leave them all over, and get ahold of a phone and play with the pager button. When returning something please do not come at us aggressively, or we will do it back in "return". We're sick of aggressive customers especially after you're the 7th one we saw that day!

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Destroy Your Kohl's Charge Card
By -

BEWARE!!! Destroy your Kohl's charge card right away if you have one. Even though you do AutoPay setup on MyKohl's Charge webpage, they sometimes don't charge your bank account (if already setup) and inform the Credit Bureau and screw up your credit in no time. If you sign up for email notification for your payment, sometimes you might not even get it and they report Credit Bureau which means Kohl's screw you up from credit history point of view and they won't admit their fault and they don't tell Credit Bureau to fix your credit either.

I have stopped using Kohl's charge card, you better do that too. Never in my history I was delayed for any payment with other stores or credit card and with Kohl's it already happened 2 times around same time of the year (Sept, Oct).

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Kohl's Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 31 ratings and
55 reviews & complaints.
Contact Information:
Kohl's
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
855-564-5705 (ph)
www.kohls.com
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