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Kraft Foods North America, Inc. Consumer Reviews - Page 2

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Problem With Pudding
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I bought a box of Jello Chocolate Fudge Pudding to try it and when I opened the box to make it, I saw that there were small things in the mix that looked shiny. I continued to make the pudding, thinking that perhaps this was normal, since I had never tried this product before. When the pudding was ready to eat, it was delicious until I reached the bottom.

The last few spoonfuls had a terrible taste that seemed very salty, and upon closer examination there appeared to be small strands of a white metallic-looking material in the pudding. I tried looking for a contact number to report the problem, but Kraft's website gives FAQ's instead of actual contact information, and I no longer have the package since I threw it after I finished mixing the pudding.

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Product Complaint
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I have been purchasing your product for many years and never had a problem. With the price of cookies being almost $4.00 A package I have to let someone know my problem. I recently purchased a package of Chips Ahoy cookies and they appeared to be well done around the edges, and harder than normal. They looked like they were over cooked. I can't even eat them and for that price it hurts me to throw them away.

The code near the pull tab is as follows: 17mar11az1 6-3 11:17, maybe there was a problem with this batch. I would appreciate if someone looked into this matter and got back to me. In the meantime I may consider a different cookie. Thank you in advance for your help in this situation.

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How Can You Call This Food?
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First I'd like to compliment Kraft foods for making it impossible to contact them by internet. Clever marketing to make sure they don't get the complaints about their horrible food. A friend gave me a box of Louis Rich 50% less fat turkey patties (white). I have never ever tasted anything so bad in my life. Do you people even bother to taste the food before you sell it to consumers? How can you call that turkey meat? Doesn't taste like any turkey I've ever tasted. Thank god I didn't buy it myself or I would have run back to the store with it. I don't care for Louis Rich products anyway, in general their food is bad but this is unmentionable to say the least.

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Seal on Salad Dressing & Dip
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What were you thinking when it was decided to seal the bottles of salad dressing with some cardboard permanently fastened with Gorilla Glue and with a flimsy half a piece of plastic supposed to work to pull that thing off?? Both my husband and I tried everything we could think of and gave up by calling you guys names before we forced a fork in it so we could eat our salad and enjoy our dinner.

We are Senior Citizens with arthritic hands and having to tangle with dumb packaging is not our idea of easy living! Packaging itself is enough to drive us all around the bend, we didn't expect it on salad dressing. Right now I've finished my dinner and am not grumpy anymore, but that bad blasted seal on the Ranch Dressing bottle could have sent a saint to the home! Please, please - isn't there something better that would make it easy to open bottles?

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Kraft Foods Winchester Is Bad and Dirty
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WINCHESTER, VIRGINIA -- I want to comment on the lady that said ** whatever is jealous first of all he is right. I have been working at Kraft honey longer than you have been alive and they suck. It's a paycheck and that's it. You must be one of the people associated with the HR people. When I leave on my two days off and I come back my machine is full and I mean FULL of mold because they didn't do CIP correctly or it wasn't done at all.

I have wrote constant complaints about the pouches and have complained to corporate but you know what it's not who you know it's who you blow. The new plant manager is changing the rules to what he likes to try to force the older employees out. I have contacted the labor board and you cannot write someone up for using a sick day and I have reported it to corporate office so again honey stop sucking up and open your eyes.

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Cooking Information Is Wrong on Package.
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Normally I have no problems with any of the foods from Kraft Foods. However, I found a problem with one of their product's cooking information. I bought a box of Shake N Bake Extra Crispy Chicken and followed the directions for cooking boneless chicken. The box says that bone-in chicken takes 45 minutes and boneless chicken takes 20 mins.

I used boneless chicken, and it wasn't done in 20 mins. It took 45 mins. Now I do live in Wyoming, but there is no directions for high altitude cooking. I thought this problem needed to be known by the company, so they can allow people to know the correct cooking time for both bone-in and boneless chicken. It's hard to get a meal together if the chicken doesn't cook in the specified time. I hope this problem will be corrected for other fans of Kraft Foods' products.

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No Way to Contact the Company Through Website
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I opened a package of cheese and gagged on the rancid, moldy cheese that is in a package that was sealed and not expired. I tried to email through the website but it sure appears that Kraft has opted for no-contact! I will return the package to Harris Teeter and refrain from buying Kraft products in the future.

It was shredded cheddar cheese. Thank you all for the feedback! It was most informative! When I was a field representative for convenience food stores 25 years ago we never had problems with Kraft taking back out-dated items. My gripe these days is that they really don't connect with their consumers anymore. The food store gave me credit for the bad item.

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Macaroni Noodles
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If you look into the varieties of this product and open each one of them, you will find a noodle that has shrunk in size by 2/3 in 10 years. Yes the noodles are smaller by a 2/3 margin. You used to be able to eat the food with a fork years ago. Now you have to use a spoon and you get less for your money. Yes the price has only gone up 40% but the size of the noodles is down over 60%. What a rip off to the consumer. The noodles are even smaller in the past year. They are so small now on the spirals. You can barely even tell they are spiral noodles.

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Kraft Foods Retirement
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MEMPHIS, TENNESSEE -- May 14th of 2009 Nabisco decided after 6 surgeries on my shoulders and knee that was all work related to retire me with retirement Disability. After 4 and a half months I'm no closer to retirement than I was. They cut off all my income from W/C and Nabisco. This is because lower management has put several different codes. I have been in contact with the Dept. of Labor and much to their surprise this has been going on so long. After 31 years of service I think Kraft Foods would be more considerate. They cut my medical off May 31st then due to ND only then reinstated my medical Ins. for 2 weeks. Kraft Foods (Nabisco) should be ashamed of this.

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The Protein Bars We Love - Gone! Replaced With Impostors W/ Only 12g of Protein - New Terrible Taste!!!
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NORTH CAROLINA -- Kraft is trying to pull a fast one - though I don't get it. I know they (the chocolate peanut butter) were selling - as they were often sold out at my store. I know tons of people who eat them - because they are high in protein and not terrible tasting.

But suddenly they went on sale - and then a new box has magically appeared claiming "New Lower Price" - (the bars went from 2.11 oz to 1.78 - that's not a lower price - it's less bar) and "New Improved Taste" and that too is not the case. The bars now are super sweet - which - I personally think is too sweet - and the new texture is gritty and I don't know - worse than the old. But the kicker here - is that Kraft clearly didn't test market w/ people who were eating the bars b/c of the high protein content. The new bars are 12 g vs. the 19 original.

Granted - they are now in line with many of the competitors - and nearly as little protein as a cereal bar - but everyone I know ate them for the protein. I am trying to stock up - even paying $1.89 a bar at a little convenience store near a resort. Kraft should know better and should not have changed a good thing.

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Kraft Foods North America, Inc. Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 4 ratings and
66 reviews & complaints.
Contact Information:
Kraft Foods North America, Inc.
3 Lakes Dr
Northfield, IL, 60093
847-646-2000 (ph)
www.kraftfoodsgroup.com
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