Kraft Foods North America, Inc. - Page 3

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1.5 out of 5, based on 6 ratings and
69 reviews & complaints.

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Product Complaint
Posted by on
I have been purchasing your product for many years and never had a problem. With the price of cookies being almost $4.00 A package I have to let someone know my problem. I recently purchaed a package of Chips Ahoy cookies and they appeared to be well done around the edges, and harder than normal. They looked like they were over cooked. I can't even eat them and for that price it hurts me to throw them away. The code near the pull tab is as follows: 17mar11az1 6-3 11:17, maybe there was a problem with this batch. I would appreciate if someone looked into this matter and got back to me. In the mean time I may consider a different cookie.

Thank you in advance for your help in this situation.

Sincerly,
peter ciolli
staten island, ny,10306
     
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How Can You Call This Food?
Posted by on
First I'd like to compliment Kraft foods for making it impossible to contact them by internet. Clever marketing to make sure they don't get the complaints about their horrible food. A friend gave me a box of Louis Rich 50% less fat turkey patties (white). I have never ever tasted anything so bad in my life. Do you people even bother to taste the food before you sell it to consumers/ how can you call that turkey meat? Doesn't taste like any turkey I've ever tasted. Thank god I didn't buy it myself or I would have run back to the store with it. I don't care for Louis Rich products anyway, in general their food is bad but this is unmentionable to say the least.

Very sincerely, dawn kunz
     
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Seal on Salad Dressing & Dip
Posted by on
What were you thinking when it was decided to seal the bottles of salad dressing with some cardboard permanently fastened with Gorilla Glue and with a flimsy half a piece of plastic supposed to work to pull that thing off??? Both my husband and I tried everything we could think of and gave up by calling you guys names before we forced a fork in it so we could eat our salad and enjoy our dinner. We are Senior Citizens with arthritic hands and having to tangle with dumb packaging is not our idea of easy living! Packaging itself is enough to drive us all around the bend, we didn't expect it on salad dressing.
Right now I've finished my dinner and am not grumpy any more, but that dad blasted seal on the Ranch Dressing bottle could have sent a saint to the home!
Please, please - isn't there something better that would make it easy to open bottles?
     
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Kraft Foods Winchester is bad and dirty
Posted by on
WINCHESTER, VIRGINIA -- I want to comment on the lady that said Bill whatever is jealous first of all he is right. I have been working at Kraft honey longer then you have been alive and they suck. Its a paycheck and that's it. You must be one of the people associated with the HR people. When I leave on my two days off and I come back my machine is full and I mean FULL of mold because they didn't do CIP correctly or it wasn't done at all. I have wrote constant complaints about the pouches and have complained to corporate but you know what its not who you know its who you blow. The new plant manager is changing the rules to what he likes to try to force the older employees out. I have contacted the labor board and you can not write someone up for using a sick day and I have reported it to corporate office so again honey stop sucking up and open your eyes.
     
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Cooking information is wrong on package.
Posted by on
Normally I have no problems with any of the foods from Kraft Foods. However I found a problem with one of their product's cooking information. I bought a box of Shake N Bake Extra Crispy Chicken and followed the directions for cooking boneless chicken. The box says that bone-in chicken takes 45 minutes and boneless chicken takes 20 mins. I used boneless chicken, and it wasn't done in 20 mins. It took 45 mins. Now I do live in Wyoming, but there is no directions for high altitude cooking. I thought this problem needed to be known by the company, so they can allow people to know the correct cooking time for both bone-in and boneless chicken. Its hard to get a meal together if the chicken doesn't cook in the specified time. I hope this problem will be corrected for other fans of Kraft Foods' products.
     
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No way to contact the company through website
Posted by on
I opened a package of cheese and gagged on the rancid, moldy cheese that is in a package that was sealed and not expired. I tried to email through the website but it sure appears that Kraft has opted for no-contact!
I will return the package to Harris Teeter and refrain from buying Kraft products in the future.

It was shredded cheddar cheese. Thank you all for the feedback!, it was most informative! When I was a field representative for convenience food stores 25 years ago we never had problems with Kraft taking back out-dated items. My gripe these days is that they really don't connect with their consumers anymore.

The food store gave me credit for the bad item.
     
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Macaroni Noodles
Posted by on
If you look into the varieties of this product and open each one of them, you will find a noodle that has shrunk in size by 2/3 in 10 years. Yes the noodles are smaller by a 2/3 margin. You used to be able to eat the food with a fork years ago. Now you have to use a spoon and you get less for your money. Yes the price has only gone up 40% but the size of the noodles is down over 60%. What a rip off to the consumer. The noodles are even smaller in the past year, they are so small now on the spirals you can barely even tell they are spiral noodles.
     
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Kraft Foods Retirement
Posted by on
MEMPHIS, TENNESSEE -- May 14th of 2009 Nabisco decided after 6 surgery's on my shoulders and knee that was all work related to retire me with retirement Disability, after 4 and a half months I'm no closer to retirement then I was. They cut off all my income from W/C and Nabisco. This is because lower management has put several different codes. I have been in contact with the Dept. of Labor and much to their surprise this has been going on so long. After 31 years of service I think Kraft Foods would be more considerate. They cut my medical off May 31st then due to ND only then reinstated my medical Ins. for 2 weeks. Kraft Foods (Nabisco)should be ashame of this.
     
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The Protein Bars We Love - Gone! Replaced With Impostors W/ Only 12g Of Protein - New Terrible Taste!!!
Posted by on
NORTH CAROLINA -- Kraft is trying to pull a fast one - though I don't get it. I know they (the chocolate peanut butter) were selling - as they were often sold out at my store. I know tons of people who eat them - because they are high in protein and not terrible tasting.

But suddenly they went on sale - and then a new box has magically appeared claiming "New Lower Price" - (the bars went from 2.11 oz to 1.78 - that's not a lower price - it's less bar) and "New Improved Taste" and that too is not the case. The bars now are super sweet - which - I personally think is too sweet - and the new texture is gritty and I don't know - worse than the old. But the kicker here - is that Kraft clearly didn't test market w/ people who were eating the bars b/c of the high protein content. The new bars are 12g vs. the 19 original. Granted - they are now in line with many of the competitors - and nearly as little protein as a cereal bar - but everyone I know ate them for the protein. I am trying to stock up - even paying $1.89 a bar at a little convenience store near a resort.

Kraft should know better and should not have changed a good thing.
     
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Why Change A Good Thing
Posted by on
DENVER, COLORADO -- I have searched high and low for my favorite product of kraft foods, their bisco sugar wafer cookies. Less than 6 months ago I wrote them a letter asking why it was difficult to find their product and where it could be found in my area. I also wrote, complimenting them on their years of a fine product. Recently I purchased a box only to find it left a waxy after taste and thinking the box was bad bought another, in another location and found the product definitely has been modified. The cream filling as a pasty texture and then leaves this long lasting waxy aftertaste throughout your mouth... yuck. Never have I thrown out a box but did both times..what have they done?

Why mess with a good product? shame...good thing's just don't seem to last and after so many years of perfection :-(
     
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