Kraft Foods North America, Inc. - Page 3

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1.5 out of 5, based on 6 ratings and
69 reviews & complaints.

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Product spoilage
Posted by on
NORTHFIELD,, ILLINOIS -- We have three MW, (miracle whip) salad dressing unopened bottles. The date stamp on all three is 09JUN2011C 08:12, (2) 09JUN2011C 08:13. When opened the product erupts from the bottle in a slow volcanic flow. There is a strong Non-normal smell when held to the nose for a sniff test. The overall text of the erupted product is frothy/ noncreamy. When opened a crack the product oozez from the opened foil seal. When opened 100% the whole product rises about three inches above the top of the bottle.
     
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raven2010 on 2011-05-01:
Sounds like they may have been stored long term in higher than suggested temperatures---did you buy them at a discount place like Big Lots?
madconsumer on 2011-05-01:
call the number on the jars and report it. it is an easy fix, and you will more than likely receive free products!
Ytropious on 2011-05-01:
Ew just the words erupting mayonnaise makes me cringe. Yeah got to wonder how they were stored. Could have been sitting in a crate frozen at some point then stored in a hot area. I'd assume that would cause something to go wrong.
Anonymous on 2011-05-01:
Oh boy, that does not sound good at all! Like MadC says, call and let them know.
trmn8r on 2011-05-01:
"The overall text of the erupted product is frothy/ noncreamy."
It must be time for me to go to bed, because this makes my mind wander all over the place.
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Where can I find individual packets of Cream of Wheat?
Posted by on
I reside in S. St Petersburg FL and cannot find boxes of individual packages of Cream of Wheat.
     
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MDSasquatch on 2011-03-29:
http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=cream+of+wheat&x=0&y=0
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Underbaked and inconsistent
Posted by on
NORTHFIELD, ILLINOIS -- I have been very disappointed with the baking consistency of your Chips Ahoy product over the past year. My most recent purchase, code 16AUG11AZ2 17:35 was so underbaked that they were soft and borderline unedible. I rarely take the time to write a complaint, but at $3.75 a package, Kraft has to do better than this! Send me a refund!
     
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Venice09 on 2011-03-23:
I didn't realize Kraft and Nabisco merged, but I can't say I'm surprised.

Are you referring to Chewy Chips Ahoy or the regular ones? The chewy ones are supposed to be soft and always seem under baked, but the regular ones should be crisp. Call the number on the package, give them the lot number and see what they say. At the very least, you'll get some coupons.
grandma005 on 2011-03-23:
Look on the package for their web address and send this letter directly to them. Or write them a letter at their address. We like to know about these cookies too but we can't give you a refund.
Anonymous on 2011-03-24:
Venice> You may be on to something. It could just be mixed up batches or something with their Soft-n-Chewy line of cookies.
Venice09 on 2011-03-24:
My kids like Chewy Chips Ahoy, but I think they're disgusting (the cookies not the kids). If you're expecting a regular Chips Ahoy and get a chewy one by mistake, I can understand the disappointment.
trmn8r on 2011-03-24:
Yep, the best way to handle this issue is to call the toll free # on the package. They should be well equipped to take your complaint and send a coupon for a replacement.
Anonymous on 2011-03-24:
I love the chewy ones.
madconsumer on 2011-03-24:
contact the manufacturer. they may send you coupons for free porduct!
Mrs. V on 2011-03-24:
If you are starting to dislike the ready made, store bought cookies, you might try the Pillsbury pre-sliced ready to bake.

They arn't half bad and you can almost always find them on sale. 3 pks for $5.00 a lot. And you can get coupons online for $1.00 for 3 off.
Anonymous on 2011-03-24:
Venice, I love that you clarified your disgusting comment LOL!!
Ytropious on 2011-03-24:
It's possible they were stale, what's the expiration date?
Venice09 on 2011-03-24:
I just wanted to make that clear, Just!..haha

Entenmann's has very good chocolate chip cookies, especially if you like them on the soft side. I buy them sometimes when they're on sale, but the box doesn't last very long.
gloria on 2011-11-09:
lately every time I buy chewy chips ahoy cookies they seem to be stale, even as soon as you open them , And in like 2 days turn hard , staler unedible!!! Anyone else having this problem??? I used to enjoy these cookies, but keep getting the same problem , so I will no longer waste my money!
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Jell'O Sugar Free Cheesecake Pudding Doesn't Taste Like Cheesecake At All
Posted by on
I LOVE cheesecake, so when I saw that Jell'O had a sugar free cheesecake instant pudding, I had to have it. I was very disappointed. It didn't taste like cheesecake at all. It tasted like an off-vanilla.

Definitely would not get it again.
     
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spiderman2 on 2011-03-20:
My mother-in-law uses a lot of sugar free jello and pudding to make pies and I think it all tastes off. It is disappointing when something that looks so good doesn't taste good :(
trmn8r on 2011-03-20:
I had a health nut colleague once who got into a "sugar-free" mode. He found a bunch of recipes and was whipping up all kinds of stuff. He was proud of his creations, and brought them into work to share with others.

I'll never forget when he gave a sample of his chocolate cheesecake, which I had already sampled, to another colleague I was sitting with. I watched as he took the first bite, and sure enough he recoiled in horror.

I eat smaller portions now, but use full fat and sugar when I bake.
Anonymous on 2011-03-20:
I used to wake up in the middle of the night with one thought on my mind. Cheesecake. Made many a midnight run to Jack In The Box for a slice. Couldn't get back to sleep until the craving was satisfied.
Nohandle on 2011-03-20:
I can fully understand dietary restrictions calling for sugar free everything. To me there is a noticeable difference. I also don't put skim milk in a recipe calling for whole milk. Thanks Justice for those wanting to give that one a try.
Alain on 2011-03-21:
You could call Kraft at 847-646-2000. They might give you some coupons. Thanks for the warning, though, Prince!
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Problem with Pudding
Posted by on
I bought a box of Jello Chocolate Fudge Pudding to try it and when I opened the box to make it, I saw that there were small things in the mix that looked shiny. I continued to make the pudding, thinking that perhaps this was normal, since I had never tried this product before. When the pudding was ready to eat, it was delicious until I reached the bottom. The last few spoon-fulls had a terrible taste that seemed very salty, and upon closer examination there appeared to be small strands of a white metallic-looking material in the pudding. I tried looking for a contact number to report the problem, but Kraft's website gives FAQ's instead of actual contact information, and I no longer have the package since I threw it after I finished mixing the pudding.
     
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leet60 on 2010-11-19:
I would notify them anyway, even if you don't have the package. At the least they may send you a coupon or something nominal.

Contact information:

Kraft Foods Inc.
3 Lakes Dr.
Northfield, IL 60093
IL Tel. 847-646-2000
Fax 847-646-6005
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Product Complaint
Posted by on
I have been purchasing your product for many years and never had a problem. With the price of cookies being almost $4.00 A package I have to let someone know my problem. I recently purchaed a package of Chips Ahoy cookies and they appeared to be well done around the edges, and harder than normal. They looked like they were over cooked. I can't even eat them and for that price it hurts me to throw them away. The code near the pull tab is as follows: 17mar11az1 6-3 11:17, maybe there was a problem with this batch. I would appreciate if someone looked into this matter and got back to me. In the mean time I may consider a different cookie.

Thank you in advance for your help in this situation.

Sincerly,
peter ciolli
staten island, ny,10306
     
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trmn8r on 2010-10-10:
I am a bit of Luddite. I always call the 800 # on the package, and they promptly send a coupon. They are usually very nice to speak with.
rockfishing on 2010-10-10:
Not only that, but over the years that package, and cookies have gotten smaller and smaller. I love Chips Ahoys.
Anonymous on 2010-10-10:
I live next to the factory. You used to be able to smell the cookies baking for miles. They don't even smell as good anymore :(
Anonymous on 2010-10-10:
I prefer homemade cookies.
Anonymous on 2010-10-10:
Me too - especially if they come from someone else's home.
Anonymous on 2010-10-10:
I make the best chocolate chip cookies. The secret is to use good quality ingredients and lots of butter
trmn8r on 2010-10-10:
I make my most of my own cookies also, but there is no indication in the letter that the OP has an interest in baking. And it won't help with the replacement sought, unless you plan to send some homemade ones along.

My guess is that someone willing to pay almost $4 for a bag of cookies doesn't bake very often.
Venice09 on 2010-10-11:
I've written to Nabisco a few times. They are not good at responding. You're better off calling. They'll probably send you some coupons.
Anonymous on 2010-10-11:
I can't stand hard cookies..I'm a soft batch kind of guy
Venice09 on 2010-10-11:
Steve, Chips Ahoy makes a soft and chewy kind, too. My kids like them, but I think they're horrible.
mee too on 2012-09-17:
I used to buy those a long time ago they taste funny and are hard to eat they messed them up somewhere along the line as with most Kraft foods have gone on the cheap at a high expense to the consumer. I do not buy many if any Kraft foods as they taste funny and are not really edible to my enjoyment anymore or of any nutritional value.
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How Can You Call This Food?
Posted by on
First I'd like to compliment Kraft foods for making it impossible to contact them by internet. Clever marketing to make sure they don't get the complaints about their horrible food. A friend gave me a box of Louis Rich 50% less fat turkey patties (white). I have never ever tasted anything so bad in my life. Do you people even bother to taste the food before you sell it to consumers/ how can you call that turkey meat? Doesn't taste like any turkey I've ever tasted. Thank god I didn't buy it myself or I would have run back to the store with it. I don't care for Louis Rich products anyway, in general their food is bad but this is unmentionable to say the least.

Very sincerely, dawn kunz
     
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Anonymous on 2010-07-17:
Not impossible, here's a contact link:

http://kraftfoods.custhelp.com/cgi-bin/kraftfoods.cfg/php/enduser/ask.php

Anonymous on 2010-07-19:
They have test kitchens that test products before they come out in the market. Processed meat doesn't even sound good. Fresh is always best in terms of quality and taste.
Anonymous on 2010-07-19:
"Friends" shouldn't let "friends" eat processed turkey.
That stuff is bland and full of salt.
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Seal on Salad Dressing & Dip
Posted by on
What were you thinking when it was decided to seal the bottles of salad dressing with some cardboard permanently fastened with Gorilla Glue and with a flimsy half a piece of plastic supposed to work to pull that thing off??? Both my husband and I tried everything we could think of and gave up by calling you guys names before we forced a fork in it so we could eat our salad and enjoy our dinner. We are Senior Citizens with arthritic hands and having to tangle with dumb packaging is not our idea of easy living! Packaging itself is enough to drive us all around the bend, we didn't expect it on salad dressing.
Right now I've finished my dinner and am not grumpy any more, but that dad blasted seal on the Ranch Dressing bottle could have sent a saint to the home!
Please, please - isn't there something better that would make it easy to open bottles?
     
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Venice09 on 2010-06-25:
Welcome to the world of tamper resistant packaging. Personally, I'd rather risk being poisoned than have to deal with the seal on Kraft dressing and all the other packaging that's impossible to open. If I can't do it now, I don't know what's going to happen when I am a senior citizen or have arthritic hands.

Great review. You sound like a young senior citizen. No one should have to struggle so much just to open something. A person can only have so much patience. Kraft really needs to rethink that seal. I would love to see the person who came up with that idea try to open it.
Anonymous on 2010-06-25:
Onion, you are so right! Not just about salad dressing bottles, but so many other containers. I thought the intention was to put something on the bottles to show us if someone might have messed with them, not to make a reality show of people trying to enjoy their salads. On a brighter note, at least you won't have to struggle with the bottle for your next salad!
clutzycook on 2010-06-25:
At least they have the little plastic tab! Think about things like ketchup bottles that require you to peel the cover off using only a little piece of cardboard hanging down the side. I have fairly small fingers and even I can't get at it! I usually end up ripping the thing off with my teeth or stabbing the thing with a knife and peeling it off that way.
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Kraft Foods Winchester is bad and dirty
Posted by on
WINCHESTER, VIRGINIA -- I want to comment on the lady that said Bill whatever is jealous first of all he is right. I have been working at Kraft honey longer then you have been alive and they suck. Its a paycheck and that's it. You must be one of the people associated with the HR people. When I leave on my two days off and I come back my machine is full and I mean FULL of mold because they didn't do CIP correctly or it wasn't done at all. I have wrote constant complaints about the pouches and have complained to corporate but you know what its not who you know its who you blow. The new plant manager is changing the rules to what he likes to try to force the older employees out. I have contacted the labor board and you can not write someone up for using a sick day and I have reported it to corporate office so again honey stop sucking up and open your eyes.
     
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goduke on 2010-06-11:
Actually, you can write someone up for using a sick day in certain circumstances. Perhaps it's time to look for a different job.
momsey on 2010-06-11:
As goduke said, it's certainly appropriate at times to be written up for using a sick day. For instance, if you're abusing your sick day allowance, you could be written up.

Have you been looking for a new job? Because while I don't love my job (I look at my job as just a paycheck too - I'm switching careers and am biding my time), I couldn't work there if I knew they were doing illegal and potentially dangerous things. I just couldn't.
tamkee on 2010-06-11:
Goduke - I don't abuse my sick days I have only used three in 17 years. You must be with HR people to. Do you even know how many people are out on short term that aren't sick or hurt? I see them playing ball, shopping, going to races but they can't work hmmm you must be one of them
Skye on 2010-06-11:
Tamkee, no need to get snarky. Goduke is just posting his opinion. There is no where in his post, where he says you were abusing your sick days. All that was offered is a suggestion, take it or leave it.

Good luck, hope you find what you are looking for, which is a new job, because you sound very miserable, and it may be time to move on.
jktshff1 on 2010-06-11:
+100 Skye
madconsumer on 2010-06-11:
if you suspect this is a food sanitation issue, contact the fda.
Anonymous on 2010-06-11:
No you don't. You contact the Virginia Department of Health & Restaurant Inspections or the one for that county.


madconsumer on 2010-06-11:
manufacturers do not fall under the health and restaurant regulation. fda controls manufacturers.
Anonymous on 2010-06-11:
Are you sure MadCon?
That does make sense though.
madconsumer on 2010-06-11:
I work in food manufacturering, yes I am positive.
Anonymous on 2010-06-11:
I stand corrected.
What food do you manufacture?
Starlord on 2010-06-11:
I get so sick of people that claim anyone that disagrees with them has to work for whom they are ranting about. If your job is really so bad, you need to make a career change. When I was a deputy sheriff, if you called off sick, you had best be at the house and sick, because usually, you got a visit from a lieutenant. If you weren't home or were putting up siding or some such, the next day you were on the carpet in the sheriff's office, explaining why you should be allowed to remain with the department.
PepperElf on 2010-06-11:
the irony of course, is that the OP is an employee... and is accusing others of being employees too?

As for writing someone up over using a sick day my take on it is this - if you're honestly sick, then no you shouldn't be punished. But if you're caught out partying or having a play day then yes.

Though, I'm a bit biased too - my last job was the military so, we could only get sick days if the medical personnel said we were too sick to work. so... I'm kind of used to working while sick with things like colds or mild illnesses. mainly because I had no other choice.


but yes, if you were punished for using a sick day for being sick you do have a valid point in your complaint
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Cooking information is wrong on package.
Posted by on
Normally I have no problems with any of the foods from Kraft Foods. However I found a problem with one of their product's cooking information. I bought a box of Shake N Bake Extra Crispy Chicken and followed the directions for cooking boneless chicken. The box says that bone-in chicken takes 45 minutes and boneless chicken takes 20 mins. I used boneless chicken, and it wasn't done in 20 mins. It took 45 mins. Now I do live in Wyoming, but there is no directions for high altitude cooking. I thought this problem needed to be known by the company, so they can allow people to know the correct cooking time for both bone-in and boneless chicken. Its hard to get a meal together if the chicken doesn't cook in the specified time. I hope this problem will be corrected for other fans of Kraft Foods' products.
     
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spiderman2 on 2010-05-22:
Boneless chicken is not all the same. I'm sure a cutlet would take less time than a thick boneless chicken breast. This is one of those situations where your common sense has to override the package directions.
FlShopper on 2010-05-22:
If food takes a lot longer to cook than it should, it might mean a problem with your oven. Make sure the temperature is reading correctly. And I agree with spiderman that when it comes to cooking boneless chicken, the thickness has a lot to do with cooking time.
Venice09 on 2010-05-22:
It's true, cooking time depends on the thickness of the chicken. If you want it to be done faster, slice the boneless breasts into cutlets and then it will take 20 minutes to cook. The directions should say that chicken cutlets take 20 minutes or that cooking time varies depending on the thickness of the meat.

Hint: It's easier to slice a boneless chicken breast if it's slightly frozen than if it's fresh or completely thawed.
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