Kraft Foods North America, Inc. - Page 3

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69 Reviews & Complaints

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What have you done to my Miracle Whip salad dressing
Posted by Nancy Mae on 09/07/2011
I have been asked to bring my potato salad to every potluck for 50 years, but now I won't even eat it. There is absolutely no taste to your dressing any more. Where is the zing? Plus, my salad turns to potato soup after half a day. It is so watery and disgusting

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Posted by madconsumer on 2011-09-07:
i use miracle whip, and i feel there has been no change.
Posted by Nohandle on 2011-09-07:
I've never bought Miracle Whip but always bought the Kraft Mayonnaise. The recipe/formula, was changed a few years back. That's when I started buying the store brands or different brands for real mayonnaise as it is called. There honestly was a difference in what Kraft now calls mayonnaise. I don't know what they did, but it's not good to me.
Posted by Anonymous on 2011-09-07:
I think it still tastes the same
Posted by ticia232 on 2011-09-07:
I am with the others. I have not seen a change in taste. My mother just made potato salad with it a couple of days ago, and it lasted for 2 days after she left.
Posted by Starlord on 2011-09-08:
We have used Miracle Whip all of our lives, and we have noticed no change in the product. For lunch today, I had a baloney, salami and MW sandwich, and it was as good as ever. Maybe your jar was left on a loading dock too long. I would contact Kraft Foods or the store where you bought it.
Posted by kenoiaina on 2011-09-25:
My Aunt, Mother and myself have all noticed that the Miracle Whip gets watery after 2 days. We have always made our recipes the exact same way for many years and noticed this past year that we are having problems with our recipes being watery around 2 days later.
Posted by GenuineNerd on 2011-09-25:
Is the Miracle Whip kept in the refrigerator after opening? If it's kept at room temperature, it could get watery. I prefer Marzetti Slaw Dressing, although I think it's only available in the Midwest. That makes great potato salad.
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Product spoilage
Posted by DeeJay101 on 05/01/2011
NORTHFIELD,, ILLINOIS -- We have three MW, (miracle whip) salad dressing unopened bottles. The date stamp on all three is 09JUN2011C 08:12, (2) 09JUN2011C 08:13. When opened the product erupts from the bottle in a slow volcanic flow. There is a strong Non-normal smell when held to the nose for a sniff test. The overall text of the erupted product is frothy/ noncreamy. When opened a crack the product oozez from the opened foil seal. When opened 100% the whole product rises about three inches above the top of the bottle.
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Posted by raven2010 on 2011-05-01:
Sounds like they may have been stored long term in higher than suggested temperatures---did you buy them at a discount place like Big Lots?
Posted by madconsumer on 2011-05-01:
call the number on the jars and report it. it is an easy fix, and you will more than likely receive free products!
Posted by Ytropious on 2011-05-01:
Ew just the words erupting mayonnaise makes me cringe. Yeah gotta wonder how they were stored. Could have been sitting in a crate frozen at some point then stored in a hot area. I'd assume that would cause something to go wrong.
Posted by Anonymous on 2011-05-01:
Oh boy, that does not sound good at all! Like MadC says, call and let them know.
Posted by trmn8r on 2011-05-01:
"The overall text of the erupted product is frothy/ noncreamy."
It must be time for me to go to bed, because this makes my mind wander all over the place.
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Where can I find individual packets of Cream of Wheat?
Posted by Forever on 03/29/2011
I reside in S. St Petersburg FL and cannot find boxes of individual packages of Cream of Wheat.
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Posted by MDSasquatch on 2011-03-29:
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Underbaked and inconsistent
Posted by Rtighe11 on 03/23/2011
I have been very disappointed with the baking consistency of your Chips Ahoy product over the past year. My most recent purchase, code 16AUG11AZ2 17:35 was so underbaked that they were soft and borderline unedible. I rarely take the time to write a complaint, but at $3.75 a package, Kraft has to do better than this! Send me a refund!

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Posted by Venice09 on 2011-03-23:
I didn't realize Kraft and Nabisco merged, but I can't say I'm surprised.

Are you referring to Chewy Chips Ahoy or the regular ones? The chewy ones are supposed to be soft and always seem under baked, but the regular ones should be crisp. Call the number on the package, give them the lot number and see what they say. At the very least, you'll get some coupons.
Posted by grandma005 on 2011-03-23:
Look on the package for their web address and send this letter directly to them. Or write them a letter at their address. We like to know about these cookies too but we can't give you a refund.
Posted by Anonymous on 2011-03-24:
Venice> You may be on to something. It could just be mixed up batches or something with their Soft-n-Chewy line of cookies.
Posted by Venice09 on 2011-03-24:
My kids like Chewy Chips Ahoy, but I think they're disgusting (the cookies not the kids). If you're expecting a regular Chips Ahoy and get a chewy one by mistake, I can understand the disappointment.
Posted by trmn8r on 2011-03-24:
Yep, the best way to handle this issue is to call the toll free # on the package. They should be well equipped to take your complaint and send a coupon for a replacement.
Posted by Anonymous on 2011-03-24:
I love the chewy ones.
Posted by madconsumer on 2011-03-24:
contact the manufacturer. they may send you coupons for free porduct!
Posted by Mrs. V on 2011-03-24:
If you are starting to dislike the ready made, store bought cookies, you might try the Pillsbury pre-sliced ready to bake.

They arn't half bad and you can almost always find them on sale. 3 pks for $5.00 alot. And you can get coupons online for $1.00 for 3 off.
Posted by Anonymous on 2011-03-24:
Venice, I love that you clarified your disgusting comment LOL!!
Posted by Ytropious on 2011-03-24:
It's possible they were stale, what's the expiration date?
Posted by Venice09 on 2011-03-24:
I just wanted to make that clear, Just!..haha

Entenmann's has very good chocolate chip cookies, especially if you like them on the soft side. I buy them sometimes when they're on sale, but the box doesn't last very long.
Posted by gloria on 2011-11-09:
lately every time i buy chewy chips ahoy cookies they seem to be stale, even as soon as you open them , And in like 2 days turn hard , staler unedible!!! Anyone else having this problem??? i used to enjoy these cookies, but keep getting the same problem , so i will no longer waste my money!
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Jell'O Sugar Free Cheesecake Pudding Doesn't Taste Like Cheesecake At All
Posted by on 03/20/2011
I LOVE cheesecake, so when I saw that Jell'O had a sugar free cheesecake instant pudding, I had to have it. I was very disappointed. It didn't taste like cheesecake at all. It tasted like an off-vanilla.

Definitely would not get it again.
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Posted by spiderman2 on 2011-03-20:
My mother-in-law uses a lot of sugar free jello and pudding to make pies and I think it all tastes off. It is disappointing when something that looks so good doesn't taste good :(
Posted by trmn8r on 2011-03-20:
I had a health nut colleague once who got into a "sugar-free" mode. He found a bunch of recipes and was whipping up all kinds of stuff. He was proud of his creations, and brought them into work to share with others.

I'll never forget when he gave a sample of his chocolate cheesecake, which I had already sampled, to another colleague I was sitting with. I watched as he took the first bite, and sure enough he recoiled in horror.

I eat smaller portions now, but use full fat and sugar when I bake.
Posted by Anonymous on 2011-03-20:
I used to wake up in the middle of the night with one thought on my mind. Cheesecake. Made many a midnight run to Jack In The Box for a slice. Couldn't get back to sleep until the craving was satisfied.
Posted by Nohandle on 2011-03-20:
I can fully understand dietary restrictions calling for sugar free everything. To me there is a noticeable difference. I also don't put skim milk in a recipe calling for whole milk. Thanks Justice for those wanting to give that one a try.
Posted by Alain on 2011-03-21:
You could call Kraft at 847-646-2000. They might give you some coupons. Thanks for the warning, though, Prince!
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Bubbly New Year Celebration
Posted by Jsmom on 01/01/2011
My family and I rang in the new year with nachos, guacamole, and queso, made with Velveeta and Ro-Tel. As I was prepared to wash the queso from the crock pot, I added water and stepped away for a moment. When I came back, there were suds in the crock pot. I had not yet added any soap!! I tried it again. More suds! We even tried adding water to one of our serving bowls, and more suds again! Ick!! What is in this product that causes it to generate suds yet makes it safe enough for us to eat? We will NEVER buy Velveeta again!
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Posted by Venice09 on 2011-01-01:
I don't know exactly what causes that to happen, but it's not soap suds. They're more like air bubbles, and it happens with a lot of things. I don't think it's harmful.
Posted by Inat on 2011-01-01:
velveeta "cheese" has a lot of fats and other stuff to give it its consistency. If you add bubbly aerated water to it, the fats and other chems act like soap does and creates a film in which air can be trapped causing bubbles!
Posted by momsey on 2011-01-01:
I see "soap bubbles" when adding water to dirty pots and pans fairly often.

Besides, is this the first thing that made you wonder what's in Velveeta? It's supposed to be like cheese, but it's not refrigerated.
Posted by trmn8r on 2011-01-01:
When I think of Velveeta, I also think "ick". But it has nothing to do with air bubbles (note suds implies soap or detergent).

Kraft recommends that it be refrigerated. Perhaps to keep mice from getting into it?
Posted by Anonymous on 2011-01-01:
Velveeta is ick.
Posted by Anonymous on 2011-01-01:
I love velveeta. Its yummy with salsa.
Posted by Obsfucation on 2011-01-01:
Velveeta is the food of the gods
Posted by Venice09 on 2011-01-01:
I think Velveeta has its place. I used to use it to make macaroni and cheese for the kids. I liked it better than the powdered stuff. It's not something I would eat on a cracker but it does melt nicely.
Posted by trmn8r on 2011-01-01:
I just noticed the OP rang in the New Year with Velveeta and Ro-tel. Rotel is a high end audio manufacturer. I understand Ro-tel is different, but I was just imagining some audiophiles chowing down on Velveeta while grooving to Stravinsky.

Venice -> yep. We used it for grilled cheese sandwiches in the '70s as I recall.
Posted by Anonymous on 2011-01-01:
Velveeta is very expensive considering it's not real cheese. It's one of the few foods I have to avoid eating entirely because it causes me huge stomach problems. If it bubbles in water, what does it do in your stomach?
Posted by Nohandle on 2011-01-01:
Hold it folks!! We had an employee who would cook her ground beef at home, toss it into a slow cooker, add the Velveeta and Rotel and bring it to the office, plug it up and it looked like a bunch of field hands waiting to put some on a plate. I don't recall seeing any bubbles resembling soap suds.
Posted by MRM on 2011-01-01:
Really?!? Valveeta is not real cheese?
Posted by Ytropious on 2011-01-01:
A lot of things in my sink have that reaction. It's not soap so I'm not sure why you're upset. It's just chemistry at work.

I love velveeta and ground meat. My mom would always make "meat snacks" for new years with a good ratio of beef to velveeta, just enough for everything to be sticking together. Then she puts it on these little brown bread squares (not melba toast but similar) and bakes it in the oven. SO GOOD.
Posted by Anonymous on 2011-01-01:
MRM - velveeta is a processed pasteurized cheese spread product.
Posted by Skye on 2011-01-01:
It is the sodium phosphate which Velveeta contains, that was causing the bubbles. I know all those bubbles were disturbing, but safe. After all, you ate the Velveeta where the sodium phosphate is first found.

It's like when you boil pasta, and then put the pot into the sink for washing, and fill it with water. It bubbles up, due to the starch from the pasta, that had been cooked in the pot.
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Intestinal distress caused by Kraft Olive Oil Mayo
Posted by Hatrack on 11/24/2010
I experienced two (2) episodes of untimely, loose, bowel movements, a few hours after consuming Kraft Olive Oil Mayo. Each episode after having a sandwich prepared w/Kraft Olive Oil Mayo. I am curious to know if this product affected anyone similarly
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Posted by Inat on 2010-11-24:
have you used this product before? Often, fat-rich foods often cause the symptoms you describe if you are not accustomed to eating them. I do not eat a lot of fried foods, but I love "fish & chips" which I get perhaps twice a year. When I indulge, I pay the price in teh same manner you describe
Posted by Anonymous on 2010-11-24:
I have used this in potato salad before and did not experience those symptoms.
I would be surprised if the little bit put on a sandwich caused you to react like that, but I guess it could happen if there is something in it that doesn't agree with you.
Did you also check the date to make sure you didn't get an expired jar?
Posted by GenuineNerd on 2010-11-24:
Sometimes, consuming too much fats or oils can "loosen you up", so to speak. Maybe the OP put too much mayonnaise on his sandwich, or his body reacted with one of the ingredients.
Posted by Starlord on 2010-11-24:
I just had a bout of loose bowels, and I so not eat mayo of any kind. As a matter of fact I have no idea why, it just happens once in a while. I wish you luck.
Posted by leet60 on 2010-11-24:
I have used this product and did not experience this. Olive oil, however, does have natural laxative properties. I recall a friend once at Olive Garden soaking bread in olive oil and subsequently did not make it through the meal without rushing to the men's room. I suppose it depends on how sensitive your system is.
Posted by Anonymous on 2010-11-24:
When I last had a kidney stone I had to drink shots of olive oil mixed with lemon juice. The first shot was fine. All subsequent shots had to be taken on the toilet. Zero chance of drinking it in the kitchen and making it on time. That's what olive oil does. I was frightened when I saw the mayonnaise product. Having made mayonnaise from scratch I know how much oil it requires. Wouldn't touch that with a ten foot pole.
Posted by Venice09 on 2010-11-24:
I grew up on olive oil and never had this problem. I had no idea it had that effect.
Posted by MRM on 2010-11-24:
I am with Venice, I never had any gastroenterology problems with olive oil. And I, too, didnt know it had this ill effect.
Posted by Anonymous on 2010-11-24:
Me either. But in larger quantities, be warned....
Posted by Anonymous on 2010-11-24:
Olive oil is like a natural laxative in my opinion. when ever anyone in my fam was constipated they took a shot of olive oil loosened em up quick.
Posted by MRM on 2010-11-24:
When I am climbing the ladder and what do I feel... diarrhea, diarrhea.
Posted by Venice09 on 2010-11-24:
What about olives? I eat olives all the time with no ill effects.

On my daughter's fifth birthday, she decided to overindulge in olives. Boy, did she pay the price later that night. No diarrhea, just a lot of poop! It was kinda funny.
Posted by GenuineNerd on 2010-11-25:
The "loose stools" reaction is similar to when Olestra (a "fat free" fat) was introduced over 10 years ago, used in Fat Free Pringles potato crisps and Lay's WOW potato chips. People who ate large quantities of these snacks complained of loose bowels. Products containing Olestra once had warnings about these laxative effects. Procter and Gamble was trying to get the FDA to approve Olestra for other products, including cooking oil and margarine, but as of now, all Olestra is used for still is salty snacks. Frito-Lay has since discontinued Lay's WOW chips, a couple of years after they were introduced. Fat Free Pringles are now called Pringles Light. And Olestra has not been talked about much in recent years...also, Pringles is the only food product still made by P&G...since Olestra was introduced, P&G sold most of their food divisions; Jif, Crisco, and Folgers to J.M. Smucker, and Duncan Hines to Aurora Foods. I think P&G still makes Olestra, though.
Posted by Venice09 on 2010-11-25:
Ahh, Olestra.. I remember it well. It was the only thing that ever affected me, but I'm not sure if it was mind over matter since I was EXPECTING it to. I tried fat free Pringles when they first came out, and sure enough I felt the warned symptoms. The last I looked, I saw Fat Free and Light Pringles in my supermarket. I think both are still available. I have no idea if they contain Olestra because I never bought them again.
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Problem with Pudding
Posted by Riko32647 on 11/19/2010
I bought a box of Jello Chocolate Fudge Pudding to try it and when I opened the box to make it, I saw that there were small things in the mix that looked shiny. I continued to make the pudding, thinking that perhaps this was normal, since I had never tried this product before. When the pudding was ready to eat, it was delicious until I reached the bottom. The last few spoon-fulls had a terrible taste that seemed very salty, and upon closer examination there appeared to be small strands of a white metallic-looking material in the pudding. I tried looking for a contact number to report the problem, but Kraft's website gives FAQ's instead of actual contact information, and I no longer have the package since I threw it after I finished mixing the pudding.

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Posted by leet60 on 2010-11-19:
I would notify them anyway, even if you don't have the package. At the least they may send you a coupon or something nominal.

Contact information:

Kraft Foods Inc.
3 Lakes Dr.
Northfield, IL 60093
IL Tel. 847-646-2000
Fax 847-646-6005
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Poor Quality Mac& Cheese
Posted by SHORTS on 11/16/2010
Why have you changed the cheese- in the deluxe mac & cheese - along with reducing the package size and increasing the price, it now taste terrible, is overpriced and not enough to feed a family now ! it taste like the cheap little boxes now . GOOD LUCK WITH FUTURE SALES .

I do not understand what this company is trying to do besides make more money --- I think it is going to backfire like 'new coke " did years ago !
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Posted by leet60 on 2010-11-16:
I agree with this. I used to love Kraft Mac N Cheese. I think the quality of the entire product has gone to the dogs. From the lower quality cheese to the microscopic macaroni noodles.
Posted by madconsumer on 2010-11-16:
i too have noticed the same thing.

very helpful.
Posted by Venice09 on 2010-11-16:
I honestly never understood what people saw in this product in the first place. I made it once years ago upon my kids' request and didn't like anything about it. It may take a bit more time and effort to boil macaroni, drain it, throw in some real cheese and let it melt, but it tastes a whole lot better and can even be reheated. A cheese like Velveeta works great because it melts easily and is so much better than powdered cheese.
Posted by Ytropious on 2010-11-16:
I like Kraft Deluxe but I hate the normal blue box mac and cheese. I don't recall the boxes containing less then before though. They DO have several different flavors, are you sure you grabbed the right flavor you're used to? There's original, sharp cheddar, and four cheese.
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Product Complaint
Posted by Chess15 on 10/10/2010
I have been purchasing your product for many years and never had a problem. With the price of cookies being almost $4.00 A package I have to let someone know my problem. I recently purchaed a package of Chips Ahoy cookies and they appeared to be well done around the edges, and harder than normal. They looked like they were over cooked. I can't even eat them and for that price it hurts me to throw them away. The code near the pull tab is as follows: 17mar11az1 6-3 11:17, maybe there was a problem with this batch. I would appreciate if someone looked into this matter and got back to me. In the mean time I may consider a different cookie.

Thank you in advance for your help in this situation.

peter ciolli
staten island, ny,10306
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Posted by trmn8r on 2010-10-10:
I am a bit of Luddite. I always call the 800 # on the package, and they promptly send a coupon. They are usually very nice to speak with.
Posted by rockfishing on 2010-10-10:
Not only that, but over the years that package, and cookies have gotten smaller and smaller. I love Chips Ahoys.
Posted by Anonymous on 2010-10-10:
I live next to the factory. You used to be able to smell the cookies baking for miles. They don't even smell as good anymore :(
Posted by Anonymous on 2010-10-10:
I prefer homemade cookies.
Posted by Anonymous on 2010-10-10:
Me too - especially if they come from someone else's home.
Posted by Anonymous on 2010-10-10:
I make the best chocolate chip cookies. The secret is to use good quality ingredients and lots of butter
Posted by trmn8r on 2010-10-10:
I make my most of my own cookies also, but there is no indication in the letter that the OP has an interest in baking. And it won't help with the replacement sought, unless you plan to send some homemade ones along.

My guess is that someone willing to pay almost $4 for a bag of cookies doesn't bake very often.
Posted by Venice09 on 2010-10-11:
I've written to Nabisco a few times. They are not good at responding. You're better off calling. They'll probably send you some coupons.
Posted by Anonymous on 2010-10-11:
I can't stand hard cookies..I'm a soft batch kind of guy
Posted by Venice09 on 2010-10-11:
Steve, Chips Ahoy makes a soft and chewy kind, too. My kids like them, but I think they're horrible.
Posted by mee too on 2012-09-17:
I used to buy those a long time ago they taste funny and are hard to eat they messed them up somewhere along the line as with most Kraft foods have gone on the cheep at a high expense to the consumer. I do not buy many if any Kraft foods as they taste funny and are not really edible to my enjoyment anymore or of any nutritional value.
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