HENDERSON, NEVADA -- 3 months ago I asked a store manager to add a product to the store. He refused so I contacted a local dist, manager he said he would look into it **. He worked through a Regional Brand Manager ** who told me after 3 month they would get me some product only to lose it in a warehouse. He refused my calls for over a week and then insulted me. I also consulted Kroger's customer service # only to also leave frustrated at how poorly trained they are in customer service issues. By the way the product I asked added is a product that is Kroger owned. Seems like a no brainer!
DEARBORN HEIGHTS, MICHIGAN -- If you can smell fish when you walk into this store, it's not a good sign, because of this I choose not to purchase any meat at any Kroger. Why is this store always dirty? Every time weather it's day or night, the floors are dirty, and there's always inventory in boxes sticking out in the isles, loose items stock piled in carts waiting to be put away, always! It seems to be getting worse.
I never saw this when it was Farmer Jack. It's only out of convenience, that I come to this store for milk usually, however I am more happy to shop else where, now that I have found a better place to shop and it is not as convenient, but its clean, and it does not smell like old rotting fish.
ARLINGTON, TEXAS -- As a veteran I have bought nutrition bars at Kroger for our overseas troops for several years. My purchases generally include one hundred or more of a specific brand. The store managers who work the day shift know me and approve my large quantity purchases. I recently decided to go earlier in the morning to make my purchases. The night manager at the Arlington, Texas Lamar store (not a real smart guy) implied I was a liar when I told him I was purchasing the bars for my veteran's group. Having spent over $50,000 at Kroger over the last several years this was the last straw. I was one of Kroger's best customers until this dummy ended it.
HOUSTON, TEXAS -- Mall these happened from my last purchase 7.6.13. I have been buying in this neighborhood grocery for a long while now but the rotten orange juices (supposedly unexpired and new) were totally a waste of money. I thought the rest of the stuff that we got are OK but guess again unfortunately this chicken with rice branded but the cheapest brand went on sale but unlike the ones that I used to buy, it was totally smelling rotten as well. Lastly, the supposedly fresh fruit bowl worth $17.00 also had fermenting fruits with it. It's totally sad how they try to make money without considering the buyers' health.
I've been feeling real sick after my LBM of just a single sip of that juice. I don't or ever have any intention of damaging the grocery giant because they've been fairly doing well before but I don't know maybe it's just the branch or the employees that are being careless. I have not managed to return the products or to complain about it but I'm all ready scared of buying there again. Sometimes there are tactics done for profit that will eventually make things worse for them in the end.
Also, the employees look like they can't stand what they're doing but really I think it's Just this branch. I'm not one who complains about things around me but for all those things happening at one time is indeed a sad thing to hear about the good name that they've established for a long time.
VA. BEACH, VIRGINIA -- Kroger Grocery Stores have changed their Daytona 500 coupon used to require that you go online and enter the coupons you wish to use prior to visiting the store. I went in to the Providence Road Store in Va Beach Va and told the manager I wanted to get the advertised discounts from my Sunday paper ad. She said I needed to return home (2 Miles), start my PC, go to the store website, select Daytona 500 ads, select each individual coupon I wanted to use on the Daytona 500 ads pages, enter my card number, Shut down my PC, return to the store (2 miles) and they would process these when I check out.
I asked if there was anyway they could be entered at the store since I was there and ready to buy some of these products. Her answer "No there is not". Now that's service and an easy way to entice me to come regularly! I pass two other large chain stores to get there that are a mile closer to my home. Two weeks prior these coupons were automatically applied at the register at checkout.
Their ads now say "FAST TRACK TO SAVING". My "DAYTONA 500 FAST TRACK SAVINGS" was about to be the DAYTONA 508 NON -SAVINGS. Thanks Kroger for complicating my shopping experience and letting me know my how valuable my time and traveling expenses are to your CORPORATION. HAPPY YEAR IN PROFITS TO YOU. My only hope for you is that you can cry "THE DAYTONA 500 MADE US DO IT". If your advertising execs came up with improved user non-friendly promotion you are in trouble. Good-bye Kroger There are closer stores than you.
BLACKSBURG, VIRGINIA -- My wife visited the University City Blvd store late in the afternoon on Sept 4, 2012 then drove straight home. The next morning, her left rear tire of our 3 month old new car was flat. I checked it and found two nails. The dealer said because of the location of one nail in the sidewall, the tire was not repairable. I spent $250 on a new tire and returned to Kroger to file a claim. They forwarded the claim to a third party (Sedgewick CMS) who denied my claim and said there was no appeal. I have no clue what they based the denial on because they won't respond to my requests for more information. Seems to me Kroger just hides behind this "company" to get out of paying for their issues.
See updated comments from 10/1/2012.
COLLIERVILLE, TENNESSEE -- The purpose of this review is to compliment several employees at the Kroger store location on Houston Levee in Collierville, Tennessee. It should be SOP that employees are courteous and treat customers with respect but unfortunately this does not always happen. I was in Kroger yesterday and two employees I believe are an asset to Kroger. Their names are **. ** was the checker and not only was she very friendly she went out of her way to help me with my groceries. ** offered assistance to transport my groceries to the car. I am more than capable of toting my own purchases but the point was the service was offered.
In my 20+ years of shopping at Kroger this has only happened twice which is really inexcusable. The other time was last year and the offer was made by a former Schnuck's employee. By the way Schnucks was constantly lauded for their customer service and deservingly so. The employees at the Houston Levee location, for some reason, have a better handle on customer service than the Byhalia location with the exception of ** who has on more than one occasion gone out of his way to help me. I do think the employees at the Byhalia location need to take a page out of the customer service book from their counterparts on Houston Levee. Finally, these ladies are a credit to the Kroger Company. Thanks.
ALLEN, TEXAS -- I went to Kroger yesterday and bought some boar's head bologna. they DID NOT GIVE ME WHAT I ORDERED AT THE DELI and they over-charged me. I ask for the advertised bologna and at that time I told the girl behind the counter that it was not the advertised one. SHE TOLD ME NOT TO WORRY WHEN I gave them my card at the check out counter the price would change. Well it not only did not change when I got home they charged me. 50 cent more than the price posted at the counter. I am through with this store. I know that there are others in my area and I just hope they are more responsible than the one I have used for years.
HARDY, VIRGINIA -- I love Kroger rotis chicken. They advertise fresh cooked by 4 PM daily. It appears they cook too many chickens at one time and then reheat them daily until they are black with overcooking. The employees try to tell you that it is the new seasoning. If you buy one you cannot eat it as it is so burned. This has been happening for months.
I have complained to the managers but I can never find a chicken that is not burned when I shop. It is as if their attitude is "If you don't like it go somewhere else," knowing that this is the only big store at Smith Mountain Lake. I do try to take my business somewhere else lately as I find it annoying not to be able to buy a good rotis chicken on any given day I shop. Where is management these days?
RONCERVERTE, WEST VIRGINIA -- My wife worked for this Kroger for about a year and she has some health problems and she did a good job if I say so myself. She found a better job and gave her 2-week notice. During that 2 week-notice she became sick and went to the doctor and received 2 shots. She gave Kroger the copy of the doctor's excuse the next day. Her new job called her up and asked her if she was all right. He said "What do you mean? The lady said we received a fax from Kroger with your doctor's excuse." The Asst. Managers name is **. Please remove this evil person from the Kroger Co.