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93 Reviews & Complaints

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Great Service
Posted by Jdfordman0 on 11/30/2012
I had a great experience at Kroger on Lewis and Clark parkway. The produce manager was very helpful and everyone seemed very customer first. The whole department looked great, alot better than it has in the past.

     
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New Managers Are Rude
Posted by Coreypatrick443 on 10/24/2012
New managers never help or work even when store gets behind.
     
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Posted by FoDaddy19 on 2012-10-25:
Some examples would be helpful here. Some managers are more hands on than others, and some like to delegate responsibility to others more.

On a side note, I'm a huge Bill Elliott fan, and made it a point to have lunch at the Dawsonville Pool Room, on a trip to Talladega. Dawsonville is a great town.
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Construction Zone Littered with Nails
Posted by Mblankenship on 09/28/2012
BLACKSBURG, VIRGINIA -- My wife visited the University City Blvd store late in the afternoon on Sept 4, 2012 then drove straight home. The next morning, her left rear tire of our 3 month old new car was flat. I checked it and found two nails. The dealer said because of the location of one nail in the sidewall, the tire was not repairable. I spent $250 on a new tire and returned to Kroger to file a claim. They forwarded the claim to a third party (Sedgewick CMS) who denied my claim and said there was no appeal. I have no clue what they based the denial on because they won't respond to my requests for more information. Seems to me Kroger just hides behind this "company" to get out of paying for their issues.
     
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Posted by melissa253 on 2012-09-28:
Kroger may have been doing construction at their store but I don't see how you can prove that your wife got the nail in the tire while at Kroger's ? You said that "she drove straight home" and even if home is half a block away, she could have gotten that nail anywhere between Kroger and your place.
Posted by trmn8r on 2012-09-28:
I assume you are implying that the nails were picked up in a construction zone in the parking lot or adjacent to the store.

The determination of liability is an interesting one. If there were no constuction, you probably would have no claim for running over a nail. My guess is you don't even if you have evidence that the site is unkept.
Posted by yoke on 2012-09-28:
When parking in a construction zone you are taking your own risk. Agree with Melissa that your wife could have gotten the nails anywhere.
Posted by mblankenship on 2012-10-01:
Update on Kroger - after re-visiting the store to express my displeasure with the insurance company (Sedgwick CMS), the Store Manager reviewed my paperwork and decided to pay for the new tire at the store level. He apologized for the rude insurance lady. Kroger - I appreciate the resolution and you have kept a loyal customer!
Posted by melissa253 on 2012-10-01:
I didn't know that Store Managers had the authority to override Corporate decisions?
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Exemplary employees
Posted by Irish750 on 08/16/2012
COLLIERVILLE, TENNESSEE -- The purpose of this review is to compliment several employees at the Kroger store location on Houston Levee in Collierville, Tennessee. It should be SOP that employees are courteous and treat customers with respect but unfortunately this does not always happen. I was in Kroger yesterday and two employees I believe are an asset to Kroger. Their names are RHonda and Queen. RHonda was the checker and not only was she very friendly she went out of her way to help me with my groceries. Queen offered assistance to transport my groceries to the car. I am more than capable of toting my own purchases but the point was the service was offered. In my 20+ years of shopping at Kroger this has only happened twice which is really inexcusable. The other time was last year and the offer was made by a former Schnuck's employee. By the way Schnucks was constantly lauded for their customer service and deservingly so. The employees at the Houston Levee location, for some reason, have a better handle on customer service than the Byhalia location with the exception of Robert who has on more than one occasion gone out of his way to help me. I do think the employees at the Byhalia location need to take a page out of the customer service book from their counterparts on Houston Levee. Finally, these ladies are a credit to the Kroger Company.

Thanks.

     
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Posted by jktshff1 on 2012-08-16:
The employees at the Perkins location are great also. Can't say the same for the American Way Krogers
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Management Problem
Posted by Waynesartor on 08/10/2012
ALLEN, TEXAS -- I went to Kroger yesterday and bought some boars head bologna.
they DID NOT GIVE ME WHAT I ORDERED AT THE DELI and they over-charged
me.

I ask for the advertised bologna and at that time I told the girl behind the counter that it was not the advertised one. SHE TOLD ME NOT TO WORRY WHEN I gave them my card at the check out counter the price would change.

Well it not only did not change when I got home they charged me. 50 cent more than the price posted at the counter. I am through with this store.

I know that there are others in my area and I just hope they are more responsible than the one I have used for years.

reference store #034
ticket #891373
     
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Posted by melissa253 on 2012-09-11:
Did you not notice this while your items were being rung up?
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Kroger Is Full of Crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by Jazmin.wilkes on 07/15/2012
MARIETTA, GEORGIA -- I went into Kroger to use their Coinstar machine. As I was wrapping up my transaction the power went out. OK, no problem.....it is how they handled it that was a little disturbing.

One of the associates walks to the outside the entrance of the store, lights a cigarette and talks on a cordless phone to whom ever. They start to close the store sliding doors and tells everyone to walk up to the front of store. As I am standing at the Coinstar machine 3 Kroger employees stand at entrance near carts and start small talk on how it took 2 hours last time for power to come back on. I ask them is there anyone that can get me my cash owed so I can get to work and the little boy employee said "there is nothing I can do until the power comes back on". I waited 10 min. Nobody came to fix anything. They let me sit there until I said something to another associate. I explained to her the situation and she said she would get my information, as I am telling the woman the little boy employee I spoke with first was laughing. As the woman went to the customer service desk I gave her my name phone number and email address.

I have not heard from anyone from Kroger yet. It has been over 24 hours. I am outraged. Not only will I not ever step foot in a Kroger again. I spend more money at their competitor for better service and appreciation for my hard earned money. I have lived in Atlanta for over 6 years and worked in customer service for 16 years, I couldn't imagine a consumer walking out of my place of business and feeling the way I felt after I walked out of that inconsiderate establishment. They should feel shame because the have lost customers for life!!!!!!!!!!!!!I HOPE THEY READ THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU OWE ME MONEY!!!!!!!!!
     
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Posted by madconsumer on 2012-07-15:
this is very unacceptable. kroger is their agent and should be acting as such.

contact coinstar with your issue and see if they will get it straightened out.

http://www.coinstarinc.com/contact/
Posted by clutzycook on 2012-07-15:
Have you contacted the store yourself?
Posted by Anonymous on 2012-07-15:
There probably isn't much that can be done over the weekend. A lot of corporate places are closed over the weekends.
Posted by raven2010 on 2012-07-15:
I would think the Coinstar machine would show it too in coins but did not give cash or one of those credit or give cards it offers.

I wonder if a Kroger employee called Coinstar and is waiting for a resolution but simply failed to update the Op. regardless, the lack of service is unacceptable.
Posted by Anna Molly on 2012-07-15:
What was going to be done without power? Kroger has no idea how much change the OP placed in the machine before the power went out. The only thing I can think of that they could have done (this is assuming your transaction was still in the queue and would continue as soon as the power comes back on), is promise to have YOUR voucher waiting for you. I'd assume that's why they took down your contact information.

I hope your hear from them today.
Posted by DebtorBasher on 2012-07-15:
The OP said the power went out as he/she was wrapping up the transaction. If the OP got as far as getting the receipt from the machine with the total amount of coins...it would just be a matter of the courtesy counter to cash it, after they verify that it has not already been paid out. But, they wouldn't even be able to open their cash drawer to cash that receipt without any power. Hopefully, the power didn't go out BEFORE the OP got the printed receipt from the Coin machine...that would take some time for them to balance it out with the store first.
Posted by trmn8r on 2012-07-15:
They may need to wait for a Coinstar rep to come and count your change. It could be held in a container inside until the transaction is complete - unless the computer has non-volatile memory and can recover from a power failure.

On a tangent, CoinStar is a rippoff - the fee is like 10%. One more reason I like to use my CC for everything - no change accumulating.
Posted by ksgal on 2012-07-16:
Did not know you can use a cordless phone when there is no electricity
Posted by CowboyFan on 2012-07-16:
In that situation, I would take a piece of paper and write down on it: date, your name, address, telephone number, store name and address, and an explanation: On July 4, 2012, I was using the Coinstar at Kroger located at xxx, when the electricity went out. At the time the electricity went off, the digital readout at the front of the machine showed that xxxx dollars in coins had been received. The management told me I would have to wait until the electricity came back on, for me to finalize the count. This I could not do. I am requesting that when the electricity comes back on, that the management finalize the count and set aside the money to pay me. If they cannot do this, I would ask that they turn the machine off until Coinstar does a hand count of the coins in the machine. Sign date.

At the bottom write: I, ______________, am the manager/assistant manager of that Kroger and that I have received a copy of this letter on July 4, 2012 from Mr. Coins. He was at the Coinstar machine when the electricity went off. _______signature.

Make a handwritten duplicate. Give one signed by you to management, have them sign the one you keep. Call them back later that day. If the management refuses to sign, write on both copies: Assistant manager JOE refused to sign this document on July 4, 2012 at the time of this incident.



Posted by ticia232 on 2012-07-16:
electricity: where I work there are generators to power different things when the power goes out. The first one being the phones, so that you can call the electric company and if it is something just with your store whatever company you need to come in and fix things.

You are right that COINSTAR is runs the machines and is the only help they can get. I once had a Coinstar machine reboot while I putting change in, I called the number on the machine and got a check for what I put in.
Posted by Starlord on 2012-07-19:
Telephones work on a separate system than the regular electricity, which is why you have telephone service when the power is out. Cell phones work on batteries, and are not bound by the usrrounding power outage, unless the power outage also get the cell phone tower. Kroger is not that agent of Coinstar. They rent space in their building to Coinstar in return for a percentage of the intake from the machine.
Posted by Kroger employee on 2012-08-07:
When the power goes out back up generators come on. 1/2the lights come on, doors work, phones work, cash registers work, hand scanners work. Some of the conveyor belts work. Not sure about coin star or lottery machines. If you had your coin star voucher then they should of given you your cash on the spot.
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Burned Rotis Chicken On Display In Deli
Posted by Free2goc on 07/07/2012
HARDY, VIRGINIA -- I love Kroger rotis chicken, They advertise fresh cooked by 4 PM daily. It appears they cook too many chickens at one time and then reheat them dailey until they are black with overcooking. The employees try to tell you that it is the new seasoning. If you buy one you cannot eat it as it is so burned. This has been happening for months.

I have complained to the managers but I can never find a chicken that is not burned when I shop. It is as if their attitude is if you don't like it go somewhere else, knowing that this is the only big store at Smith Mountain Lake. I do try to take my business somewhere else lately as I find it annoying not to be able to buy a good rotis chicken on any given day I shop. Where is management these days?
     
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Posted by trmn8r on 2012-07-07:
Is only the skin burned? I haven't bought a rotisserie chicken in a few years, but I recall that the ones I was buying had a "blackened" appearance. However, the chicken didn't taste burnt.

If I felt the meat was burnt, I might try to return the uneaten portion and demand a refund. That could lead to them modifying their cooking procedure, perhaps.
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Evil Asst. Manager
Posted by Ironroad1 on 06/23/2012
RONCERVERTE, WEST VIRGINIA -- MY wife worked for this Kroger for about a year and she has some health problems and she did a good job if I say so myself. She found a better job and gave her 2 week notice. During that 2 week notice she became sick and went to the doctor and received 2 shots. She gave Kroger the copy of the doctor's excuse the next day. Her new job called her up and asked her if she was alright. He said what do you mean the lady said we received a fax from Kroger with your doctor's excuse. The asst. Managers name is [snip] please remove this evil person from the Kroger Co.

     
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Posted by Didn't know they did that did ya? on 2012-06-23:
Did the new place ask for a copy of her employment records? If they did, that doctors excuse that your wife handed the management at Kroger is part of that record so it would be sent over.

When your wife signed the employment application in the fine print she consented to the records being shared. So the new place faxed over a request and Kroger faxed back the records, all records till the end of her employment with Kroger.
Posted by FoDaddy19 on 2012-06-23:
Nothing "evil" going on here. Kroger just shared their records of your wife's employment history (which they made and own) with her new employer. This isn't unusual in the least.
Posted by danny54 on 2012-06-23:
I'm not sure what the employment laws are in W. Va., but here in Indiana, the only thing an employer can give on a reference is to confirm dates of employment, salary and position. They cannot give any other performance information, and sending information like this to a new employer would definitely be against the law.
Posted by copper_works_ on 2012-06-24:
danny54, which law is it against? This is what I found.

Indiana Reference Laws
An employer in Indiana is immune from liability (that is, the employer may not be sued) for providing information about a current or former employee, unless the employer knew that the information was false.

Employees in Indiana also have the right to see what an employer is saying about them. An employee has the right to receive copies of all written information provided to a prospective employer by a current or former employer. The prospective employer has an obligation to provide this written information as long as the employee requests it within 30 days of applying for a job.

Posted by frak on 2012-06-24:
This complaint doesn't say anything about employment records, only the doctor's note being faxed. Sending just that note sure sounds spiteful to me.
Posted by danny54 on 2012-06-24:
Copper-I can't remember the specific law. I just know that when I was in management (and it's been a couple of years) we were told only to provide dates of employment, position and rate of pay unless the employee authorized the release of such information.

Things may have changed in the past couple years.
Posted by copper_works_ on 2012-06-25:
Here is for their state.

West Virginia Reference Laws
Employers in West Virginia have some statutory protection against defamation lawsuits based on references. Employers may not be sued for defamation (in legal terms, they are “immune” from liability) if they provide job-related information that might reasonably be considered adverse about an employee, in good faith, to a prospective employer. The employer may provide information for the purpose of evaluating the employee’s suitability for employment about the employee’s:

•education
•training
•experience
•qualifications
•conduct, and
•job performance.

.
Posted by Starlord on 2012-06-25:
When I worked at a homeless shelter in California, it was the policy of the shelter if someone called about a former employee, all they would get was that yes, the person had worked there, PERIOD. Employees had essentially the same protection of privacy as did the clients. As lead security supervisor, I was called on a couple of termination hearings, where the terminated employee felt he/she was terminated wrongfully. We never lost one of the cases.
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Employee Stinks Badly
Posted by Teresanl on 06/06/2012
I will not shop at your 121 store anymore. You have stinky rude employees there.
     
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Posted by KevinTX on 2012-06-06:
Perhaps a little note to management would suffice. Perhaps the employee was working outside and couldn't help the 'stinky problem... but there is NO excuse for being rude.
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Poor Training of Staff
Posted by Rawcheflissa on 06/03/2012
RUFE SNOW KELLER, TEXAS -- Congratulations on becoming an outstandingly well stocked and clean store that offers a great variety of groceries including a wonderful variation of healthy organic products that include fresh fruits and vegetables.

As a culinary chef who enjoys using healthy meats and organics in the meals I prepare have a problem with the brash rudeness I receive from mainly your male employees who seem to lack normal social-filters of politeness and manners when checking out and assisting customers. They are not trained to recognize the products Kroger sells.

Let me give you an example. While purchasing groceries June 2, 2012 @ 8:50 PM I entered a checkout lane with my husband. AJ was the cashier. He greeted my husband took and swiped our rewards card and proceeded to scan in our items. He pulled a plastic bag of bulk dates and commented to everyone around us that it looked like I was buying large cockroaches. He would not stop with the comments regarding my produce. The 3 females on staff included the customer service representative commented to him that he was being rude to the customer but left.

He than rudely demanded of me” What is this?” I replied red faced that those items were called “dates”. He then demanded answers of me for many of the items I was purchasing questioning why I was spending extra money for organics. My husband, a Physician, attempted to explain to him why we felt organic where important and your cashier cut him off. We left with our groceries with AJ yelling rude exit remarks. ”Hey, Like try to have a nice night.”

I will spend my grocery money at Whole Foods or Central Markert where staff is better trained in customer service.
     
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Posted by Anonymous on 2012-06-03:
Don't let one cashier keep you from shopping at a store you like. Just avoid that particular cashier when you are shopping. Also, speaking to a manager might help. They could talk to that cashier to let him know that those comments are out of line. He probably thought he was being funny, when he really was being rude. A manager talking to him might put him in check.
Posted by ticia232 on 2012-06-03:
I don't think you should stop shopping at this store. The female staffers, who couldn't get him to stop, more than likely have already told management about his rude comments. Go to the manager and back them up, because if you don't he could try to play the "they just don't like me and ganged up on me" card.
You, the person who was offended by his comments, have more pull than anyone. Even if they haven't gone, your complaint will allow them to open up about what they witnessed.
Posted by Starlord on 2012-06-05:
I don't really care if your husband is the Suergeon General, I am one who believes organics is the biggest scam going. It is estimated that if we totally switched to organic farming, we could feed three billion people. Problem is, there are seven billion people on the planet. Who decides what four billion people starve to death? Organic proponents decry the very algricultural scientific advances that enable us to feed the population and have a surplus.
Posted by lexophiliac on 2012-06-05:
Midol.
Posted by Old Timer on 2012-06-05:
Lexo, perfect! But I don't think they make Midol for men yet? (I know, I got it, LOL)
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