Terrible Customer Service
I'm accustomed to grocery stores that serve customers with a smile and have some accountability for their employees. Kroger fails terribly on customer service and employee friendliness.
The Kroger ... read full review4 Replies - Latest reply on 04/30/2010
CO SPRINGS, COLORADO -- I was just told by the West Uintah Co Springs Co Kroger - King Sooper Starbucks manager that older people are more likely prone to be violent than younger people- I had just related discomfort with a person in the store who has done some very unacceptable behavior at my apt building. This mgr and an employee were just leaning on the counters swapping stories when I asked for water and related my feelings. The attitude was we don't have time to listen- there were no others in line - Well, I am past 70 yrs old now and took the manager's remark as a personal insult- I ask myself why do I put up with that??!! Is there a more polite place I can go for a table and pleasant environment??? How about Wendys folks!1 Replies - Latest reply on 01/21/2014Add reply
Bought a table which was on sale for $39.99. All the parts were not there.
Tried to take it back and they said I had to contact company. Tried for an hour and gave up. Not much patience at 72 yrs of age. It all went into
dumpster! Got a better table at Wal-Mart for $30.00. I am a loyal
Kroger customer! Will not purchase nothing but food products from
Kroger from now on!
WOW- I was given a money order bought from Kroger - I tried to use it at a Kroger and was told that they will not accept it, that policy says that I would have to go to the Kroger where it was purchased....Wouldn't you think that they would honor their own product! NO WAY will never accept a money order bought from Kroger ever again.. Best for everyone to go elsewhere for money orders Add reply
DALTON, GEORGIA -- A few years ago I purchased a large package of what was suppose to be quality ground Chuck at Krogers and when I opened the package up and removed the meat, there was a "Red Plastic wrapper" that had been cut in half and you couldn't see the package until you turned the meat over. This was a package of the cheapest ground beef that you can buy cut in half. Krogers meat dept had forgotten to throw the wrapper away before repacking it in their own meat dept wrapper and was selling it for quality Ground Chuck!! I swore that I would never buy meat from them again.
Well, this weekend, I broke my rule and bought an expensive SIRLOIN TIP ROAST from them. It weighed 4 lb and when it was cooked in the crock pot for about 4 hrs, it had already shrunk to about 2 lb!! THEY HAVE GOT TO BE ADDING A TON OF WATER TO THEIR MEAT and this time, I WILL NEVER BUY FROM THEM AGAIN!!!
Poor Customer Service
HENDERSON, NEVADA -- 3 months ago I asked a store manager to add a product to the store. He refused so I contacted a local dist, manager he said he would look into it (MARCO). He worked through a Regional Brand Manager Gary ... read full review2 Replies - Latest reply on 10/16/2013
DEARBORN HEIGHTS, MICHIGAN -- If you can smell fish when you walk into this store, it's not a good sign, because of this I choose not to purchase any meat at any Kroger.
2 Replies - Latest reply on 07/22/2013Add reply
Why is this store always dirty?
Every time weather it's day or night, the floors are dirty, and there's always inventory in boxes sticking out in the isles, loose items stock piled in carts waiting to be put away, Always! It seems to be getting worse.
I never saw this when it was Farmer Jack. It's only out of convenience, that I come to this store for milk usually, however I am more happy to shop else where, now that I have found a better place to shop and it is not as convenient, but its clean, and it does not smell like old rotting fish.
ARLINGTON, TEXAS -- As a veteran I have bought nutrition bars at Kroger for our overseas troops for several years. My purchases generally include one hundred or more of a specific brand. The store managers who work the day shift know me and approve my large quantity purchases. I recently decided to go earlier in the morning to make my purchases. The night manager at the Arlington, Texas Lamar store (not a real smart guy) implied I was a liar when I told him I was purchasing the bars for my veteran's group. Having spent over $50,000 at Kroger over the last several years this was the last straw. I was one of Kroger's best customers until this dummy ended it.2 Replies - Latest reply on 07/14/2013Add reply
Selling Old Food
HOUSTON, TEXAS -- Mall these happened from my last purchase 7.6.13. I have been buying in this neighborhood grocery for a long while now but the rotten orange juices (supposedly unexpired and new) were totally a waste ... read full review
Watermelon is the worst I have ever eaten in my life. The shop at Kroger Add reply
I just bought 12 pounds of split chicken breasts on sale for 99 cents a pound. I noticed the packing felt heavy, so I weighed it on a very accurate scale and Wow 1.9 pounds. I'm 71 on fixed income and until I find out how to cook the packing I can't afford it. 2 Replies - Latest reply on 05/18/2013Add reply
I had a great experience at Kroger on Lewis and Clark parkway. The produce manager was very helpful and everyone seemed very customer first. The whole department looked great, alot better than it has in the past. Add reply
New managers never help or work even when store gets behind. 1 Replies - Latest reply on 10/25/2012Add reply
I will not shop at your 121 store anymore. You have stinky rude employees there. 1 Replies - Latest reply on 06/06/2012Add reply