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5.0 out of 5, based on 1 ratings and
3 reviews & complaints.

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Customer Service
Posted by on
Rating: 5/51
NEW JERSEY -- First coffee maker sent back with issues and they sent me a new one. The second one they sent me is broken now and they won't send me a new one. Customer service said I have to pay for repairs. The second coffee maker did the same exact thing the first one did. Don't heat and don't brew. I spent a nice amount on this and now I'm stuck with a broken coffeemaker.
Poor Customer Relations And Service
Posted by on
I bought the coffee machine it worked for 2 months. Called customer service had ton send to repair service at my expense and for a total of 5 weeks. The machine returned worked for two weeks. called customer service to request my money back they informed me that the most they would do is pay for shipping back for repair again a couple of weeks turn over. Asked to talk to a supervisor which really would not assist me in resolving my issue. I asked to speak with his superior he obviously did not inform her for I have received no contact from Krups. I strongly advise all not the buy their products for the will not stand behind their product even though its under warranty and this is the 2Nd time this is going for repair
Shipping Overcharge
Posted on
PEORIA, ILLINOIS -- I recently ordered NaturActive Filters for my Krups Coffee Maker through, an authorized Krups dealer. That company is also known as Satisfusion.

That company charged me $4.25 for shipping & handling, yet the product arrived via regular mail in a manila envelope with $.80 postage.'s postage meter number is 535269; the product originated from Peoria,Illinois.

When I ordered the product, it was indicated it would be shipped via UPS Ground - I found the $4.25 shipping charge acceptable given the mode of transport. However, I do not now accept the charge since the product was sent by regular mail at a cost of $.80.

I spoke with a Supervisor of the company concerning the $3.45 overcharge for shipping, to no avail. He advised the extra $3.45 was to cover their 'manpower' and the $.15 envelope. He advised the cost of the product to the consumer does not incorporate a markup to cover manpower and other business expenses -- we both know no business runs that way.

I demand a refund of the blatant overcharge or shipping.

Thank you.

To help keep me as a potential future customer, I would like the following:

Refund of shipping overcharge

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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