PEORIA, ILLINOIS -- I recently ordered NaturActive Filters for my Krups Coffee Maker through www.shoping-today.com, an authorized Krups dealer. That company is also known as Satisfusion.
That company charged me $4.25 for shipping & handling, yet the product arrived via regular mail in a manila envelope with $.80 postage. www.shopping-today.com's postage meter number is 535269; the product originated from Peoria,Illinois.
When I ordered the product, it was indicated it would be shipped via UPS Ground - I found the $4.25 shipping charge acceptable given the mode of transport. However, I do not now accept the charge since the product was sent by regular mail at a cost of $.80.
I spoke with a Supervisor of the company concerning the $3.45 overcharge for shipping, to no avail. He advised the extra $3.45 was to cover their 'manpower' and the $.15 envelope. He advised the cost of the product to the consumer does not incorporate a markup to cover manpower and other business expenses -- we both know no business runs that way.
I demand a refund of the blatant overcharge or shipping.
To help keep me as a potential future customer, I would like the following:
Refund of shipping overcharge
At the very least I would like a response from your company regarding this incident. Thank you for your time.