[X]

Krystal

4 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
To The Customers
Posted by on
TEXAS -- I work for a Krystal restaurant in Texas. We are not much different from any other fast food restaurant, other than our exposure in Texas is not that great. That being said, we do not have that much business in comparison to, say, Wendy's. But we have good products. And most of the time, good service. And like all other fast food joints excluding Jack in the Box, we have a timer at the drive through that monitors time at the menu, pull-forward time, and at the window time. This is very important to us that we keep the time down because if it is too high, our store could be penalized. I have a few questions for customers.

If you have never been here, like most of you haven't for you have never even heard of the place, why do you come through the drive-through? At 40 seconds we ask if you need help with the menu and you say, "Umm, no I'm just checking out the menu. I've never been here before. Ha ha." First of all, it's not funny. It's quite aggravating because it's obvious that you've never been here. If you don't know the menu, come inside. That is the philosophy for all fast food places.

Secondly, why do you go through the drive-through and go eat in a parking space when you are done? It should not bug us but it does.

Thirdly, why must you make more than one order through the drive through? It makes it more time effective on us when you place one order. We know there are two payments but please, come inside.

Fourthly, why do you submit an INCREDIBLE order and NOT expect to wait. Normally, we will keep no more than a sackful (12 krystals) up because often times, we do not even sell that much. When we ask you to pull up so that we may make you some fresh Krystal's, feel good that you will have quality food and not crap.

Lastly, why must you guys come at 10 minutes, 5 minutes, even 1 minute til close?!?!?!? Oh, do we despise you guys. Sorry to say it that your joy of making it just in time is our incentive to fling a few curse words through the air. At that point in time, we are not for the customer. We are for the close. Like customers, we are people, too, and after a long day of work, we just want to go home. Everyone or at least almost everyone has worked fast food or some job that involves customer service at least once in their lift. You understand.

We do like to treat our customers well and we do want you to have a good experience. Help us help you. That is the whole object of the game. Yes, the company is for profit, but some of us actually enjoy our job and it is not always about the paycheck. To those of you that understand or are just naturally a good customer, we salute you and appreciate you business.

     
Read 32 RepliesAdd reply

User Replies:

andbran on 2010-05-22:
when I go to a place I have never been I usually check the menu online before I go. I am guilty of parking in a parking space and eating. I usually go to fast food places after work and I am just to tired to actually get out of the car. sad but true. review very imformative.
DebtorBasher on 2010-05-22:
"why must you guys come at 10 minutes, 5 minutes, even 1 minute til close?!?!?!? Oh, do we despise you guys."

Because you are still considered 'open'. Otherwise, if you close at ... say...11pm then why not place a sign saying...Last order to be placed by 10:45...or CLOSE the drive through line or lock your doors. If you're open until 11pm...expect customers until 11pm. Yes, as customers we know you need your 'clean up and close up time'...that that is your 'Clean up and close up time' not your, 'Stop accepting customers time'.
As I've said in the past...wouldn't it be a BETTER idea to also have a menu set up at the drive through BEFORE the speaker...so the customer can view the menu while waiting behind other cars and have the order ready when they pull up to place their orders?

Why do customers use the drive through and park their cars to eat? Because we can and there are no policies in place that tells us we can't. That is our choice, why would it bother the employees? Think about it, if we weren't supposed to park and eat then why are there trash bins where we park?
Also, sometimes the customer is just coming from work and doesn't feel they are 'dreseed' to come in. I've felt that way when I was moving, I'm not going in and set down when I'm just dressed for moving and cleaning...and I'm not talking about getting all dressed up...but if you're moving or just coming from a factory job and you're sweated up, ya don't want to go in and sit down to eat and you don't want the food to be cold by driving home first.
OK, that takes care of page one...now let me go read page two.
Venice09 on 2010-05-22:
I just want to add that there are reasons for eating in the car (dogs, kids, appearance), and I don't understand why the employees would have a problem with that. As mentioned, that's why there are trash cans in the parking lot.
DebtorBasher on 2010-05-22:
Venice...I'm not talking about demanding customers who come there before opening...I'm talking about the first customer that comes through, shops and pays during 'open' hours.
Anonymous on 2010-05-22:
This is a very informative post albeit in extremely poor taste. I have learned a lot about the attitude of the workers and therefore will refuse to patronize any Krystal. In fact, I think I will post this review on the Krystal contact us page. I am sure they will find it very interesting that their employees in Texas find the customer to be a nuisance and that we are despised. As long as it is during business hours when I order my food, where I order my food and then where I choose to eat it is none of your business.

As an FYI we stop being your customer the minute your doors are locked. Not a minute before, not a minute after. As long as the business is open it is your job to serve the customer in a courteous and respectful manner.
Venice09 on 2010-05-22:
DB, I know that's what you meant. But I just feel the word "open" is a technicality. Even if stores and fast food places displayed signs stating that people couldn't try on clothes or place orders past a certain time, they would still argue. I don't see any real difference in the customer who shows up prior to opening to the one who expects full service five minutes before closing. Just because closing is a set time doesn't mean an establishment can provide full service until that exact minute. It's unreasonable to think that.
DebtorBasher on 2010-05-22:
As wrong as you are Venice...I still love and respect you! *Wink*

As right as you are Pro...I still love and respect you! *Wink*

I say, if you're open for business, expect to serve customers.
Anonymous on 2010-05-22:
Sorry Venice. Open means open. Post the closing sign 30 minutes earlier if they want to close down the grill, turn off the shake machine, or if a clothing store wants to lock down the dressing rooms.
Venice09 on 2010-05-22:
Pro, I think this OP is just trying to explain to customers that if they think of the fast food experience as a two-way street, they will find themselves receiving better food and service in the long run. I actually think that can be said about any retail establishment. Some customers have a superiority attitude and expect to be treated as royalty just because they are providing the paychecks. But they don't stop to think that employees are providing a service that customers need. It doesn't hurt to treat them as equals.
Venice09 on 2010-05-22:
DB and Pro, your argument is based on a technicality. I prefer to deal with people. If that makes me wrong, at least I feel good about it.
Anonymous on 2010-05-22:
I'm not buying it Venice. This post is so full of attitude by using the words despise, throwing out a few curse words, etc. If they are that unhappy with their experience they can find a new job. This review is not about treating them as equals. This post is about them being pissed off because they feel they shouldn't have to do their job until closing, or them being angry because we go through the drive-through and then eat in the parking area. I could go on but my point is made. :)
GlitteringFirefly on 2010-05-22:
Any job is going to have sucky parts, but you deal with them or find a job with different sucky parts. I think the OP needs to relocate. To place with no people to expect service from him/her.
DebtorBasher on 2010-05-22:
"At that point in time, we are not for the customer."
WHAT??????????? How would you like to be waiting in an emergency room and have the doctor complain because he wants to go home and you came in with your arm hanging off the bone 10 minutes before he was to leave but wanted to use that 10 minutes to 'clean up' instead?
A GOOD business is for the customer from open to close, NOT from open until 'almost' closing time...they are still a customer. If you have so many problems dealing with customers then you should get a job where you won't have to deal with people. Everything you described in your complaint are the customer's rights according to your policy, you're complaining about the very same customers that put your paycheck in your pocket. Think about it, if customers stopped coming in a half hour - 1 hour before closing time, your place would be LOSING money, then they would have to cut YOUR hours down because you wouldn't be needed for the time you have no customers. You're complaining about your customers and they've done nothing wrong.
Anonymous on 2010-05-22:
My only experience working FF was at Roy Rogers when I was a teen. We served food all the way until closing time. It was required.

If I worked that shift, it was a "closing" shift, meaning that we *actually* worked an hour(paid) past closing to do clean up.

Granted, this was oh...about 25 years ago.
goduke on 2010-05-22:
Keep in mind, kcosa, that what the customer does make absolutely perfect sense for them at the time. If you approach the situation from the view, you might find that it's not as frustrating for you and your team. It also seems like you are spending a great deal of energy worrying about customer behavior, and how it's impacting you. Two suggestions: (1) have you raised to your field management team your perception of the customer behavior and how it impacts the results of your store? You might find that they've already factored that into their expectations. (2) You can't control the customer behaviors you mentioned. Why try? Focus upon those things within your control, which is your performance. Make certain you are doing everything within your control to the best of your ability, and you may find your stress coming down. Best of luck.
Anonymous on 2010-05-22:
Goduke + 10
Anonymous on 2010-05-22:
Well said, goduke.
Nohandle on 2010-05-22:
Good debate from everyone and I can see all sides. Kcosa I believe is probably stating the view of many retail workers. They just don't care to share it on a public website so I'm not going to blame Krystal.

It's already been mentioned some don't feel they are appropriately dressed to walk into an establishment and yes there might be an animal in the car. Some people also are just uncomfortable eating alone in a public place or have small children and it's not worth the time to take them out of their seats and choose the parking lot instead. I'm curious Kcosa, is your distain for eating outside because many people decide to toss their rubbish on the property rather than take to a nearby trash bin?
Sheriffs Uncle on 2010-05-22:
Let's not forget that when the sign is lit, the customer may not know you are about to close. You may pull in at 10:55 thinking they are open until Midnight. You may not know (or care) what the hours of operation are until you get to the drive through. By then poor kcosa's day has been ruined by a customer. I got to agree with DB and Pro on this one.

We've had many debates on M3C about customers coming in very near closing time. There are differing opinions for sure. I'm like DB. What time are you supposed to stop entering? 10 minutes till? 15? And if that's the case, make that your time to stop taking orders from customers. It's one of my pet peeves when businesses close before their posted hours.
DebtorBasher on 2010-05-22:
I can't even imagine what Sheriff's Uncle's Nephew would do if he pulled up to Wendy's drive through after a long day of work and was refused his .99 Junior Bacon Cheesburger and Chile, beause he pulled up to place his order 10 minutes before closing...Man, I don't even want to think about that!
Alain on 2010-05-22:
DB, it'd probably make the news! Yikes! Lightning & close! I'm outa here!
DebtorBasher on 2010-05-22:
I sure wouldn't want to be the one to break THAT news to him!
Anonymous on 2010-05-22:
SU, that was my point. We didn't stop serving all the way until the actual closing time, even if something had to be made fresh.


Anonymous on 2010-05-22:
I've worked in retail and customers would come in 5 minutes before we closed all the time. Then they would take their time trying on clothes and looking around. We would have to wait for them to pay and then leave before we shut the registers down. Yes it's annoying when customers show up at the last minute, but you just have to grin and bear it and treat them with the same respect as you should to every other customer. Without them, you'd be out of a job.
GenuineNerd on 2010-05-22:
Never had Krystal before, but I heard that their burgers are similar to White Castle's.
localgod on 2010-05-23:
Krystal is a Southern version of a White Castle...almost as good. But when the alternative is driving 1,000 miles for a White Castle, a Krystal burger is a very satisfying substitute! As well, I am told they have been in business about as long as White Castle! Keep up the good work Krystal!
DebtorBasher on 2010-05-22:
True YaYa...the last customer should be treated with the same respect as the first customer.
I know at most stores, someone would be at the door to tell late comers they are closing, until the last customer who is already inside comes out and they will announce on the speaker for the customers to check out.
Venice09 on 2010-05-22:
Good review. Very helpful.

I know it's frustrating on your end, but I don't think people do these things on purpose. They just don't think. On the rare times I use the drive-through, I always decide what I want before I get to the window. And I would never go to a fast food place right before closing. Common sense tells me the food will not be fresh and that service will be limited.

I think Wendy's has the right idea. They close the restaurant but leave the drive-through open. That way they can clean inside and still serve customers. Since the drive-through is open late, there are very few customers towards closing, giving the employees the opportunity to finish up. It seems to work quite well.
Anonymous on 2010-05-22:
At Mervyn's, we started the closing announcements 15 minutes before closing time. Then would repeat it every 5 minutes. But, customers would sometimes ignore it. Then we would politely remind them that the store is closing. Some would get the point, some would get an attitude. Just got to keep that smile plastered on your face
raven2010 on 2010-05-22:
I think the Op may want to choose a different line of work.
biomajor on 2010-05-22:
OOPS,

I go through the drive through and then eat in my car because my dog is usually with me and he isn't allowed inside.
Venice09 on 2010-05-22:
DB, I disagree that the last customer should be treated with the same respect as the first. If someone arrived at a store ten minutes before opening and demanded entrance, the employees would have no choice but to turn them away. That first customer is being just as inconsiderate as the one who expects service right before closing and should be treated accordingly. I don't think it's fair to compare this to an ER. Shopping and eating are not matters of life or death.

Yes, customers have rights and are necessary for companies to stay in business, but a little consideration goes a long way. People shouldn't expect the right to start trying on clothes just because they arrived at the store five minutes before closing, nor should they expect fresh food at a drive-through when it's about to close. It's just inconsiderate.
Close commentsAdd reply
No Gloves
Posted by on
My daughter and I went to Krystal on North Memorial Pkwy and ordered our usual. I noticed that none of the employees who were preparing our food had gloves on. I asked if they would all put gloves on and re-do our order only to be told that they were not required to were gloves anymore. They were using a new system that counted how many times they washed their hands instead!

I have worked in the food service industry for many years and I WILL NOT eat where gloves and hair nets are not required! How do they know WHO is washing their hands, how well they are being washed and even if this is being done regularly, skin cells and any bacteria under their finger nails can be transferred to your food!!! YUCK!!!
     
Read 5 RepliesAdd reply

User Replies:

raven2010 on 2010-05-01:
Gloves give a false sense of security. Watch closely next time you are at a place where gloves are regularly worn. folks will handle money and food interchangeably, without switching to a new pair of gloves.
Skye on 2010-05-01:
Amen to that Raven! I would rather someone wash their hands before handling my food. Wearing gloves is even nastier, in my opinion. As for the hair nets, that's something that should not be done away with. Nobody wants hair in their food, its pretty disgusting, even if its your own.
PepperElf on 2010-05-01:
and keep in mind many states do NOT REQUIRE GLOVES in their health code
unless the worker has a cut or nail polish etc.

the reason being is that the gloves are not meant to keep germs out, but to ensure that cuts don't ooze onto the food, and that nail polish doesn't chip into it. etc


Obsfucation on 2010-05-01:
I think it has been well established that gloves are not more sanitary, and in many cases are less, I have personally witnessed food preparers handle cash with gloves on, then go right back and prepare more food.
PepperElf on 2010-05-01:
and don't forget, even if you have gloves on - you probably touched the outside with your skin.

sure it's possible to put them on without doing that - but you got to use special pre-packaged medical gloves, and they only come one pair per package.

so what's on your hands has already touched the outside of the gloves.
Close commentsAdd reply
Milkquake Milkshake Not Delivered As Advertised
Posted by on
1999 OPELIKA ROAD, AUBURN, ALABAMA -- Today 6/25/08, I spotted a billboard that said "Try our milk quake milkshakes. My husband & I decided to visit the Krystal location of 1999 Opelika Road, Auburn, AL 36830 location & try it! I again saw a picture of the milkshake on the Krystal windows when we arrived. We were excited because it sure looked good! We ordered 2 & paid over $6.00 for them. When handed the milkshakes the attendant said "Oh, sorry, we ran out of the whipped cream topping." I said OK then you need to take at least $50 cents from our bill, but he refused! We then looked at our milkshake & my husband's was only 1/2 full!!

You can just imagine how upset I was to know we were being taken advantage of! We do not plan to visit that Krystal again & will make sure our friends & relatives know about this! If anyone is reading this, please note that Krystal's advertisement concerning this milkshake like it will rock your world is so very false...you can make a better milkshake in your home!

The Harry's
Resolution Update 06/30/2008:
Just knowing that nothing can really be done to rectify my complaint & now wanting to receive anymore comments from anyone...
     
Read 15 RepliesAdd reply

User Replies:

Anonymous on 2008-06-25:
They are out of a topping and now you want a discount?
Why didn't you ask them to fill the cup up?
It's a milk shake not a promise to be a cure for the commom cold!
DebtorBasher on 2008-06-25:
If the milkshake did not come with whipped cream...but you can add the whipped cream for .50 each...would you have paid the extra .50 or just order it without?
I agree, they should fill the cup...or charged you for a smaller size.
Hugh_Jorgen on 2008-06-25:
The secret to enjoying a Krystal is you don't buy them during daylight hours - you buy them at 2AM on your way home from somewhere. At that hour it's either Krystal or Waffle House and you don't notice the color of the burger patty under the gentle glow of the streetlights.
Ponie on 2008-06-25:
Good one, Hugh. I voted you BA! Never heard of Krystal. Are they a fast food place in just certain areas?
wgaguy1984 on 2008-06-25:
Ponie- they're White Castle for Southerners.
WeeWee on 2009-01-31:
Has anyone noticed how tiny the meat is now on the Krystal burgers...about as thin as paper...ohhhh...for the good ole days again!!
kcosa on 2010-05-22:
The milkquakes come prepackaged from the manufacturer and so, we, the employees, have no control over the amount of milkshake the customer receives unless you want an extra milky milkshake. But the 50 cents should have been refunded. It should have been okay with the manager and the GM should have taken a correct inventory.
Anonymous on 2008-06-25:
Was what little milkshake you received any good?
I would cook a roadkill pigeon with a cigarette lighter for lunch before I'd eat those little gray pieces of matter that they call burgers.
wgaguy1984 on 2008-06-25:
I tried it not long ago and didn't particularly like it. It tasted like melted ice cream, which I guess it is, but in a way that milkshakes shouldn't.
Anonymous on 2008-06-25:
well I wouldn't go there again.
Anonymous on 2008-06-25:
The new Wendy's Ice Cream drinks look good!
Anonymous on 2008-06-25:
Just like their hamburger has a color that beef shouldn't have.
At least they're consistent!
Anonymous on 2008-06-25:
Has Wendy's given their Frosty some competition?
They rank right there with Krystals with me.
DebtorBasher on 2008-06-25:
I tried the new Wendy's Strawberry shake...it was very good...more of a natural flavor because they use strawberries instead of strawberry syrup...so, it's not real sweet.
Anonymous on 2008-06-25:
I guess I'll have to give it a try because if it's not too sweet, then it's just like me!
Close commentsAdd reply
Food Poisoned - From Eating Hamburgers
Posted by on
BIRMINGHAM, ALABAMA -- WARNING OF FOOD POISONING by eating Krystal Hamburgers

Offending store: Krystal Hamburger at 1810 Crestwood Blvd, Birmingham (Irondale), Alabama 35210

The home office: Krystal Corporate Headquarters
1 Union Square
Chattanooga, TN 37402

Three of us in a family at hamburgers from Krystal Hamburgers. I was in Birmingham visiting to celebrate 2 life events. Could not do so for we got sick. We were throwing up, having diarrhea, feeling like going to die!

ALL 3 of us got FOOD POISONING!

I ended up in the hospital for FOOD POISONING. I have copies of medical records from the hospital stating this.

The Health Department was notified. I have copy of their investigation.
The found Krystal policy to be in conflict with the County code and Alabama law. They found that Krystal employees handled hamburger onions WITHOUT WASHING HANDS OR PUTTING ON GLOVES.

Krystal was cited for this/given a notice for "bare hand contact & cross contamination.

I have documentation.

My concern is that a lot of other people who may have gotten sick after eating at Krystal and not realized what it was from.

They may have thought that it was the flu or a stomach virus. However, Krystal Hamburger is the culprit.

I was able to recognize the symptoms because (1) I am a nurse (2) We all got sick and the only food we ate in common was the Krystal Hamburgers.

PLEASE WARN PARENTS WITH CHILDREN.
PLEASE WARN THE SICK & ELDERLY.

I am concerned that something like this could given KILL a small child as well as those that are elderly, sick, or have compromise immune system.

If you know of someone this has happened to or would like to contact me regarding this matter, please email me at: Jellycake1@yahoo.com

Thanks & be careful
     
Read 11 RepliesAdd reply

User Replies:

Anonymous on 2008-01-31:
yuk!
Anonymous on 2008-01-31:
glad I get my burgers without onion
4poodles on 2008-10-15:
WARNING OF FOOD POISONING by eating Krystal Hamburgers

Offending store: Krystal Hamburger at 1810 Crestwood Blvd, Birmingham (Irondale), Alabama 35210

The home office: Krystal Corporate Headquarters
1 Union Square
Chattanooga, TN 37402

Three of us in a family at hamburgers from Krystal Hamburgers.


I was in Birmingham visiting to celebrate 2 life events. Could not do so for we got sick. We were throwing up, having diarrhea, feeling like going to die!

ALL 3 of us got FOOD POISONING!

I ended up in the hospital for FOOD POISONING. I have copies of medical records from the hospital stating this.

The Health Department was notified. I have copy of their investigation.
The found Krystal policy to be in conflict with the County code and Alabama law. They found that Krystal employees handled hamburger onions WITHOUT WASHING HANDS OR PUTTING ON GLOVES.

Krystal was cited for this/given a notice for "bare hand contact & cross contamination.

I have documentation.

My concern is that a lot of other people who may have gotten sick after eating at Krystal and not realized what it was from.

They may have thought that it was the flu or a stomach virus. However, Krystal Hamburger is the culprit.

I was able to recognize the symptoms because (1) I am a nurse (2) We all got sick and the only food we ate in common was the Krystal Hamburgers.

PLEASE WARN PARENTS WITH CHILDREN.
PLEASE WARN THE SICK & ELDERLY.

I am concerned that something like this could given KILL a small child as well as those that are elderly, sick, or have compromise immune system.

If you know of someone this has happened to or would like to contact me regarding this matter, please email me at: Jellycake1@yahoo.com

Thanks


Justusryan on 2008-01-31:
Krystal's are sooooooo good! Just like White Castle!
old fart on 2008-01-31:
4poodles... thanx for the heads up...folks in your neighborhood might find this very helpful...
Anonymous on 2008-01-31:
Steve, they always have great onions at In-N-Out!
GothicSmurf on 2008-01-31:
Another reason I'm a vegetarian.
Anonymous on 2008-01-31:
yum yum... onion steamed burgers.
miketech on 2008-01-31:
Food poisoned at Krystal? I just can't imagine.

Seriously though sorry that happened. I have gotten food poisoning so many times in the past 2 years I don't enjoy eating out. 3 times at the local Arby's, I enjoy their food but once should be enough to learn, I'm not that fast on the uptake.
StraightShooter on 2008-01-31:
I'm really surprised that the Health Department found a violation in your favor. Did Krystal's admit any fault or offer any compensation. Like free burgers :)! I don't understand the big deal about their burgers. I tried them once and thought they were about as good as a microwave burger from a service station.
Principissa on 2008-01-31:
Wow I am glad you are all okay, especially your children. I'm glad the health department sided with you, people need to be extremely careful when they are handling food. If one person at that restaurant had hepatitis and did not wash their hands they could have infected everyone that came into contact with the food they touched. That is seriously scary and disgusting.
Close commentsAdd reply
Top of Page | Next Page >