To The Customers
TEXAS -- I work for a Krystal restaurant in Texas. We are not much different from any other fast food restaurant, other than our exposure in Texas is not that great. That being said, we do not have that much business in comparison to, say, Wendy's. But we have good products. And most of the time, good service. And like all other fast food joints excluding Jack in the Box, we have a timer at the drive through that monitors time at the menu, pull-forward time, and at the window time. This is very important to us that we keep the time down because if it is too high, our store could be penalized. I have a few questions for customers.
If you have never been here, like most of you haven't for you have never even heard of the place, why do you come through the drive-through? At 40 seconds we ask if you need help with the menu and you say, "Umm, no I'm just checking out the menu. I've never been here before. Ha ha." First of all, it's not funny. It's quite aggravating because it's obvious that you've never been here. If you don't know the menu, come inside. That is the philosophy for all fast food places.
Secondly, why do you go through the drive-through and go eat in a parking space when you are done? It should not bug us but it does.
Thirdly, why must you make more than one order through the drive through? It makes it more time effective on us when you place one order. We know there are two payments but please, come inside.
Fourthly, why do you submit an INCREDIBLE order and NOT expect to wait. Normally, we will keep no more than a sackful (12 krystals) up because often times, we do not even sell that much. When we ask you to pull up so that we may make you some fresh Krystal's, feel good that you will have quality food and not crap.
Lastly, why must you guys come at 10 minutes, 5 minutes, even 1 minute til close?!?!?!? Oh, do we despise you guys. Sorry to say it that your joy of making it just in time is our incentive to fling a few curse words through the air. At that point in time, we are not for the customer. We are for the close. Like customers, we are people, too, and after a long day of work, we just want to go home. Everyone or at least almost everyone has worked fast food or some job that involves customer service at least once in their lift. You understand.
We do like to treat our customers well and we do want you to have a good experience. Help us help you. That is the whole object of the game. Yes, the company is for profit, but some of us actually enjoy our job and it is not always about the paycheck. To those of you that understand or are just naturally a good customer, we salute you and appreciate you business.